Appendix C Getting help and technical assistance
Gathering information needed to call Support
If you require warranty service for your Lenovo product, the service technicians will be able to
assist you more effciently if you prepare the appropriate information before you call. You can
also go to
http://datacentersupport.lenovo.com/warrantylookup
your product warranty.
Gather the following information to provide to the service technician. This data will help the
service technician quickly provide a solution to your problem and ensure that you receive the
level of service for which you might have contracted.
•
Hardware and Software Maintenance agreement contract numbers, if applicable
•
Machine type number (Lenovo 4-digit machine identifer)
•
Model number
•
Serial number
•
Current system UEFI and frmware levels
•
Other pertinent information such as error messages and logs
As an alternative to calling Lenovo Support, you can go to
https://www.ibm.com/support/servicerequest/Home.action
to submit an Electronic Service
Request. Submitting an Electronic Service Request will start the process of determining a
solution to your problem by making the pertinent information available to the service
technicians. The Lenovo service technicians can start working on your solution as soon as you
have completed and submitted an Electronic Service Request.
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