Software problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 7, “Parts listing, TS200 Types 6522, 6523, 6524, 6525, 6526, 6528, 6529, and 6530,” on page 201 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v
Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
Action
You suspect a software
problem.
1.
To determine whether the problem is caused by the software, make sure that:
v
The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v
The software is designed to operate on the server.
v
Other software works on the server.
v
The software works on another server.
2.
If you receive any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
3.
Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 7, “Parts listing, TS200 Types 6522, 6523, 6524, 6525, 6526, 6528, 6529, and 6530,” on page 201 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
v
Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
Action
A USB device does not work.
1.
Run USB diagnostics (see “Running the diagnostic programs” on page 67).
2.
Make sure that:
v
The correct USB device driver is installed.
v
The operating system supports USB devices.
3.
Make sure that the USB configuration options are set correctly in the Setup
utility program.
4.
If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
60
ThinkServer TS200 Types 6522, 6523, 6524, 6525, 6526, 6528, 6529, and 6530: Hardware Maintenance Manual
Summary of Contents for ThinkServer TS200 6522
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