10-18
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Symptom
Checkpoints
Corrective Actions
Reference
Page
An application does not
start.
Is the Auto Panel Reset time short?
Set the Auto Panel Reset time to 30
seconds or more.
page 8-54
The screen does not
respond when the main
power switch is turned on.
Is the machine plugged in?
Plug the power cord into an AC outlet.
page 2-9
Pressing the [
Start
] key
does not produce copies.
Is there a message on the screen?
Determine the appropriate response to
the message and respond accordingly.
page 10-23
Is the machine in Sleep mode?
Press the [
Power
] key to recover the
machine from Sleep mode.
page 3-15
Blank sheets are ejected.
Are the originals loaded correctly?
When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
page 5-2
When placing originals in the document
processor, place them face-up.
page 5-3
―
Check that the settings of the
application software.
―
Printouts are totally too light.
Is the paper damp?
Replace the paper with new paper.
page 3-16
Have you changed the density?
Select appropriate density level.
page 6-21
page 8-57
Is the toner distributed evenly within the
toner container?
Shake the toner container from side to
side several times.
page 10-6
Is EcoPrint mode enabled?
Disable [EcoPrint] mode.
page 8-18
―
Run [Drum Refresh 1].
page 10-37
―
Run [Developer Refresh].
page 10-38
―
Make sure the paper type setting is
correct for the paper being used.
page 8-10
Printouts are too dark even
though the background of
the scanned original is white.
Have you changed the density?
Select appropriate density level.
page 6-21
page 8-57
―
Run [Calibration].
page 10-38
―
Run [Developer Refresh].
page 10-38
Summary of Contents for TASKalfa 3501i
Page 1: ...OPERATION GUIDE 3501i 4501i 5501i ...
Page 42: ...xli Menu Map ...
Page 60: ...1 18 Legal and Safety Information Notice ...
Page 106: ...2 46 Installing and Setting up the Machine Transferring data from our other products ...
Page 162: ...3 56 Preparation before Use Registering Destinations in the Address Book ...
Page 180: ...4 18 Printing from PC Printing Data Saved on the Printer ...
Page 440: ...9 42 User Authentication and Accounting User Login Job Accounting Unknown ID Job ...
Page 447: ...10 7 Troubleshooting Regular Maintenance 3 4 5 6 CLICK ...
Page 450: ...10 10 Troubleshooting Regular Maintenance 4 5 6 7 1 2 CLICK CLICK ...
Page 485: ...10 45 Troubleshooting Troubleshooting Large Capacity Feeder 1 500 sheet x 2 1 2 3 4 2 1 B1 B2 ...
Page 486: ...10 46 Troubleshooting Troubleshooting Multi Purpose Tray 1 2 3 4 ...
Page 488: ...10 48 Troubleshooting Troubleshooting Duplex unit 1 2 ...
Page 489: ...10 49 Troubleshooting Troubleshooting Duplex Unit and Cassette 1 1 2 3 CLICK ...
Page 491: ...10 51 Troubleshooting Troubleshooting Fixing unit 1 2 3 A1 ...
Page 493: ...10 53 Troubleshooting Troubleshooting Optional Job Separator Inner Job Separator 1 2 3 A1 ...
Page 494: ...10 54 Troubleshooting Troubleshooting Right Job Separator 1 2 3 Bridge Unit Option A1 1 2 ...
Page 495: ...10 55 Troubleshooting Troubleshooting 1 000 Sheet Finisher Option 1 2 3 D1 D2 2 1 D3 ...
Page 498: ...10 58 Troubleshooting Troubleshooting Tray B 1 2 3 Tray C 1 D2 D3 ...
Page 499: ...10 59 Troubleshooting Troubleshooting Conveyor 1 2 Mailbox Option 1 D2 D3 1 2 ...
Page 502: ...10 62 Troubleshooting Troubleshooting 5 Cassette 5 Option 1 2 2 1 ...
Page 505: ...10 65 Troubleshooting Troubleshooting Staple cartridge holder B C 1 2 3 4 2 1 CLICK ...
Page 506: ...10 66 Troubleshooting Troubleshooting ...
Page 551: ......
Page 554: ...Rev 1 2013 6 2N9KDEN101 ...