Kontron KISS4U, User Manual, Page: 59 / 60

KISS4U User’s Guide page 59
Common Problems
Symptom Probable Cause Recommended Solution
Why does my
computer fail to turn
on? DC converter is not plugged
into a reliable power supply
or not connected securely
to the computer’s DC-In
port. Ensure the converter is plugged into an electrical
outlet (and surge protector if present) and into the
DC-In port of computer. Often power cords can
become inadvertently disconnected.
Surge protector is not
turned on and/or plugged
in. If you are using a surge protector, ensure the surge
protector is turned on and plugged in to the
electrical outlet.
Power supply cabling is
shorted to the computer. Ensure the power supply cabling is not shorted to
the computer. Reposition the power supply cables
to the computer chassis so they are not pinched or
crimped.
(In case of a short, the power supply will sense the
short and shut off. When the short is removed, the
power supply should automatically sense the
removal of the short and restore operation. If
cables become damaged, contact Kontron for
repair or replacement
System is not
booting, just
beeping. Memory is not seated
correctly or is faulty. 1 beep, 2 beeps, or 3 beeps:
Re-seat the memory first. If that does not fix the
problem, replace the memory with known good
chips.
BIOS is corrupt. If your system still fails to boot after reseating the
memory and checking cables and boards, try
reflashing the BIOS with the latest version, if
possible.
When attempting to
boot the system, “No
ROM BASIC” is
displayed. System cannot find a
proper bootable sector on
the boot device. Install an operating system on the hard drive or
boot from a floppy disk.
Hard disk drive
controller failure Ribbon cable or power
connector not installed
correctly Confirm correct cabling to the hard-drive ribbon
cable and power connectors.
Master/Slave jumpers not
configured on hard drives. Configure the “Master/Slave” jumpers on the hard
drives. When sharing a single IDE channel, one
drive must be Master and the second drive must be
configured as Slave.
Hard drive parameters in
BIOS are incorrect. Confirm hard-drive parameters in the BIOS setup
are correct. Auto-detect the drives and confirm
detected parameters are correct for the hard drives.
Hard drive not seen in
FDISK Verify that the hard drive is seen in FDISK and run
FDISK/mbr from boot floppy.