10.3 Clock will not chime or strike
If your clock does not chime or strike, this can have several
causes.
{
If you have just changed the setting of your clock, wait for 1
to 2 hours. The movement will synchronize automatically.
{
Make sure that the chime selection lever is not in the
«SILENT» position or halfway between two chime melody
positions.
{
For models with night shut-off, make sure that the clock is
not in the night cycle (see section 7).
{
Make sure that all the packing material is removed from the
movement area.
{
Assure that all springs are sufficiently wound.
{
Check the hammer adjustment and correct as necessary.
10.4 Chimes have unsatisfactory tone
The chime tone of bells may be affected by hammers resting
on them, touching insufficiently or striking incorrectly. Although
the hammers were set at the factory, it is possible for them to
get out of adjustment during transport. There are different
procedures for adjustment depending on types of chimes:
The hammer arms are made of brass and can be safely
adjusted. If necessary, bend the hammer arms such that each
hammer rests approximately 1/8" from each bell and the
hammers do not interfere with each other while moving.
The hammer heads should touch the center of the bell just at
the edge of the bell. For adjustment loosen the little screw on
the back of the hammer head and slide the hammer head into
the desired position. Securely tighten the screw afterwards.
11.5 Clock will not run or stops
Although it is not recommended that you repair your own
clock, you should check the following items before contacting
your dealer or Kieninger. In any case do not attempt any
adjustment not described in this manual or you do not feel
confident in making.
{
Has all the packing material been removed from the
movement?
{
Are all springs wound sufficiently?
{
Is the clock standing level and secure?
{
Do all the hands operate without interference?
{
Is the plastic cover of the escapement attached correctly?
12. Repair and service
Before pursuing service, ensure that all instructions provided
with your Kieninger clock have been carefully followed. These
instructions will provide detailed information to answer most
questions.
Procedures to obtain repair and/or service
In the unlikely event that your clock appears to be
malfunctioning or requires repair, please call the dealer you
originally purchased your Kieninger clock from or contact the
Kieninger service department.
Most problems can be quickly resolved without returning the
clock for service.
Have a copy of the original bill of sale or other proof of
purchase, the product identification of page 36 and a brief
description of the problem available.
Return authorization is required from Kieninger Customer
Service prior to the return of any product or component to
Kieninger. Your clock will not be accepted otherwise.
Warranty exemptions
You will be charged for repair services if a bill of sale or other
proof of purchase date is not provided, if instructions were not
followed, if the product is beyond the warranty period or is
otherwise outside the scope of the warranty.
In addition the following minor adjustments and service and/or
parts to perform these adjustments are not covered under this
warranty and are at the consumer's expense.
{
Set-up of the clock
Usually sufficient set-up instructions are provided in this
manual.
{
Mechanical movement oiling and cleaning
The movement in your clock is a mechanical mechanism
and requires periodic oiling and cleaning depending on
environmental conditions (see section 8). Please contact
an authorized dealer for this service.
{
Setting running speed (timekeeping) and time
Usually sufficient instructions for these adjustments are
provided in this manual.
{
Freight damage
It is the responsibility of the consignee to advise the carrier
of any freight loss or damage, directly.
If the carton indicates signs of "visible damage", instruct the
driver to note the damage on the freight bill. If the carton
contains "concealed damage", notify the carrier and request
in writing within 6 calendar days of product receipt a carrier
inspection and damage report.
Failure to notify the carrier within 6 calendar days of product
receipt may waive your rights to a damage claim.
Kieninger Uhrenfabrik GmbH / Service department
Brunnenstraße 37 / 78554 Aldingen / Germany
Telefax +49 (0)7424 883-200
E-Mail [email protected]
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