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Remote Lock
Activating remote lock from a
registered phone
From a phone registered in the Remote Lock list, place calls
to the IS11T in accordance with the specified conditions
(number of incoming calls, duration). This remote operation
will activate the remote lock.
◎ When performing the remote operation, use a phone that has
caller ID enabled.
◎ Remote lock will not activate if the IS11T is turned off, outside
of the service area, or in Airplane mode. Remote lock may not
activate if the IS11T is in a location where the signal is weak.
◎ Activating remote lock by calling your IS11T will cause all
running applications to shut down automatically, and remote
lock will be activated upon restart. IS11T operation is disabled
during this time.
◎ Remote lock will not activate if the IS11T does not have its au
IC card installed or if your au IC card has been replaced with
another one.
◎ Not that the following types of calls are not counted as
incoming calls.
•
A call from a number for which caller ID is disabled or not
possible for some reason
•
A call that is forwarded when the IS11T is configured for
forward busy or forward all
•
A call that is received when the IS11T is configured for call
waiting
◎ The number of incoming calls is counted for each of the
registered phone numbers.
◎ An incoming call is counted regardless of whether the IS11T is
answered during the remote lock operation or if incoming calls
are rejected on the IS11T.
◎ Note that remote lock operation is not guaranteed when calls
are made to an IS11T in another country.
Locking/unlocking remote lock using
the Security Lock Service
If you have not configured remote lock settings, you can remote
lock and unlock your phone by calling your Customer Service
Center or by using your computer to go to the au Customer
Support Site and performing the required procedures.
Use of the Security Lock Service is free.
■ Remote locking/unlocking your phone using a Customer
Service Center
【From au cell phones】113 area code not required(toll free)
【From fixed-line phones】
0077-7-113
（toll free）
• Calls are accepted 24 hours a day.
• Perform the procedure as instructed by voice guidance.
■ Remote locking/unlocking your phone using the au
Customer Support site （https://cs.kddi.com/）
Log in to the au Customer Support site （
https://cs.kddi.
com/
） and follow the on-screen instructions to perform the
procedure.
◎ You will need to register in order to use the Security Lock Service
for the first time.
(You can register after losing your phone.)
