Juniper TCX1000-RDM20, Hardware Manual

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Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or Partner Support Service
support contract, or are covered under warranty, and need post-sales technical support,
you can access our tools and resources online or open a case with JTAC.
• JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the
JTAC User Guide located at
https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
.
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Product warranties—For product warranty information, visit
https://www.juniper.net/support/warranty/ .
• JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
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Find CSC offerings:
https://www.juniper.net/customers/support/
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Search for known bugs:
https://prsearch.juniper.net/
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Find product documentation:
https://www.juniper.net/documentation/
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Find solutions and answer questions using our Knowledge Base:
https://kb.juniper.net/
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Download the latest versions of software and review release notes:
https://www.juniper.net/customers/csc/software/
• Search technical bulletins for relevant hardware and software notifications:
https://kb.juniper.net/InfoCenter/
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TCX1000 Programmable ROADM Hardware Guide