APPENDIX G
Contacting Customer Support and
Returning M40e Hardware
•
Locating M40e Component Serial Numbers on page 299
•
Contacting Customer Support on page 307
•
Returning a Hardware Component to Juniper Networks, Inc. on page 308
•
Tools and Parts Required to Remove Components from an M40e Router on page 309
•
Packing the M40e Router for Shipment on page 309
•
Packing M40e Components for Shipment on page 310
Locating M40e Component Serial Numbers
•
Displaying M40e Router Components and Serial Numbers on page 299
•
M40e AC Power Supply Serial Number ID Label on page 300
•
M40e CIP Serial Number ID Label on page 301
•
M40e Craft Interface Serial Number ID Label on page 302
•
M40e DC Power Supply Serial Number ID Label on page 303
•
M40e FPC Serial Number ID Label on page 303
•
M40e MCS Serial Number ID Label on page 304
•
M40e PCG Serial Number ID Label on page 305
•
M40e PIC Serial Number ID Label on page 305
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M40e Routing Engine Serial Number ID Label on page 306
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M40e SFM Serial Number ID Label on page 306
Displaying M40e Router Components and Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all the router
components and their serial numbers, enter the following command-line interface (CLI)
command (the first sample output is for a CFEB, the second sample output is for a
CFEB-E):
user@host>
show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
299
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