Ioimage trk4000, Installation Manual

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Troubleshooting
This section provides useful information and remedies for common situations where problems may
be encountered.
Problem Try
No Lights
•
Check the power is turned on at the source, includes checking
GFI, Breakers, UPS, etc.
•
Check the power supply connections to the ioibox unit, between
the IEC cord and to the power source.
•
Reset the ioibox unit.
•
Check the power supply is working.
•
Unplug the ioibox unit and have it serviced.
No Ethernet 10/100
Lights (connected to the
Ethernet with other
lights working)
•
Check that the network is working.
•
Check that the Ethernet cable is properly attached.
•
Check the Ethernet cables for damage and replace as needed.
How to find out what IP
is being used
•
Run the SiteConfigurator this will listen on the network for all
active units.
The ioibox unit Block IP
is already in use by
another computer
(collision)
•
Using the ioibox HTML setup or SiteConfigurator application to
change the ioibox IP after connecting to it directly (not through
the system network).
The ioibox unit has
different IP than what is
marked on the box.
•
If this is the initial setup and the ioibox unit is using an IP other
than the IP marked on the unit, chances are that you network
uses DHCP that has dynamically assigned a network
compatible IP when the ioibox unit was initially installed. This
should not be a problem. Note that you should contact the
Network Administrator and see if there is a DHCP feature for
assigning the same IP to a specific ioibox unit MAC address.
This will assure the IP does not change in the future.
•
If there is no DHCP feature on the network, then the ioibox unit
may have been configured to a different IP or the label on the
unit is incorrect.
•
You can change the IP if necessary; see the Setting the ioibox
unit IP section (page 47).
The DHCP has changed
the ioibox unit IP and
given the initial IP to a
different device
•
Because DHCP is a dynamic agent that provides IPs to
requestors, there is a possibility that an IP can be mistakenly
given away. Consult your Network Administrator about
preventing this situation. Commonly there is the ability in the
DHCP mechanism to link IP numbers to MAC addresses. By
doing so, this will instruct the DHCP not to give the IP to another
device.
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