Ioimage trk4000 Installation Manual Download Page 3 | Manualshive

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Document Scope and Purpose

This document is intended for installation by technical users who have a basic
understanding of CCTV camera/video equipment and LAN/WAN network connections.

Installation should follow safety, standards, and electrical codes as well as the laws that
apply where the ioibox and ioicam units are being installed.

The purpose of this document is to provide instructions and installation procedures concerning how
to connect the hardware and if required, configure the ioibox unit to be connected to an existing
LAN/WAN network. After completion of the hardware installation, additional setup configurations
are required for operation of the ioibox unit. For more information on ioibox unit setup and
configuration, refer to the ioibox trk4000, trk4000d, or trk8000

HTML Edition Setup User Guide.

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Summary of Contents for trk4000

Page 1: ...trk8000 ioiware command center ioiware setup ioibox lvm300 ioicam wdc100dn ioicam mmp100dn and ioicam xptz100dn are trademarks of ioimage Ltd Products and trademarks mentioned herein are for identification purposes only and may be registered trademarks of their respective companies Specification is subject to change without notice 2004 2007 ioimage Ltd All rights reserved ...

Page 2: ...mage Ltd all rights reserved Trademarks and Copyrights This Guide and its contents are herein is owned by ioimage Ltd all rights reserved This Guide and its contents are herein is owned by ioimage Ltd all rights reserved ioimage the ioimage logo ioimage analytics ioiware ioibox trk10 trk10d trk100 trk100d trk200 trk4000 trk4000rm trk4000d and trk8000 ioiware command center ioiware setup ioibox lvm...

Page 3: ...am units are being installed The purpose of this document is to provide instructions and installation procedures concerning how to connect the hardware and if required configure the ioibox unit to be connected to an existing LAN WAN network After completion of the hardware installation additional setup configurations are required for operation of the ioibox unit For more information on ioibox unit...

Page 4: ... Post Install 27 Overview of Alarm Inputs Dry Contacts 27 Overview of Relay Outputs 27 Overview of RS232 and RS485 Connections 28 PTZ Control 29 Installation 29 Unit Mounting 29 Rack Requirements 32 Connecting the ioibox Unit 32 Connecting to the Network 32 Connecting the Video Source camera 34 Connecting Relay Outputs 34 Relay Contacts Schematic 36 Connecting Alarm Inputs Dry Contacts 38 Connecti...

Page 5: ...Device Interfaces Relay Output and Alarm Input Channel Assignment 23 trk8000 External Device Interfaces Relay Output and Alarm Input Channel Assignment 23 External device is triggered on the event of intrusion in a detection zone 28 ioimage units secured in rack with mounting screws 31 Relay Output Connection 35 Relay Contacts Schematic for the trk4000 unit 36 Relay Contacts Schematic for the trk8...

Page 6: ...is a precautionary message that indicates a procedure or condition where there are potential hazards of permanent damage to the equipment and or loss of data A Note is useful information to prevent problems help with successful installation or to provide additional understanding of the products and installation A Tip is information and best practices that are useful or provide some benefit for ins...

Page 7: ...bsolve ioimage Ltd and their agents from any resulting liability SAVE THESE INSTRUCTIONS Retain all safety and operating instructions for future use To avoid injury or possible damage to hardware components read and follow all instructions marked on the product and in the documentation before you install or connect the ioibox unit to a power source Warning The ioibox unit cover is an essential par...

Page 8: ...es a circuit breaker or fuse no larger than 120 VAC 15A U S and 240 VAC 10A international are used on the phase conductors all current carrying conductors Warning Read the installation instructions before you connect the ioibox unit to a power source Caution To avoid damage from overheating or unit failure do not block the vents of the ioiboxes and assure there is sufficient temperature regulation...

Page 9: ... an electromagnetic field Electromagnetic Interference EMI can occur Note Poor quality or worn wiring can result in Radio Frequency Interference RFI Strong EMI e g lightning or radio transmitters can destroy the ioiboxes and can pose an electrical hazard by conducting power through lines and into the system To remedy EMI consult RFI experts Introduction The installation of the ioibox unit hardware...

Page 10: ...bles connected to the TRK unit shall be indoor connections that require being shielded from outdoor cable connections Ample Air Circulation Leave enough space around the ioibox unit to allow free air circulation Proximal Location ioiboxes should be placed in locations that are optimal for the type of video cabling used between the unit and the cameras and external devices Using a cable longer than...

Page 11: ...ectors for Alarm Input and Relay Output wire termination 1 Documentation and utilities CD The trk4000d unit package contains the following QTY Description 1 ioibox trk4000d unit 1 IEC power cord C13 4 Terminal block spring clamp connectors for Alarm Input and Relay Output wire termination 1 Documentation and utilities CD The trk8000 unit package contains the following QTY Description 1 ioibox trk8...

Page 12: ...r any outside wiring installation always use weatherproof equipment such as boxes receptacles connectors etc For electrical wiring use the properly rated sheathed cables for conditions which the cable will be exposed to e g moister heat UV and physical requirements etc ioibox units must be protected from weather conditions Units should be installed within secure weatherproof storage such as an out...

Page 13: ...s and completely protected against the ingress of dust Cabling Cabling should be routed for the shortest path and minimizing impedance Cabling routes should be planned for the fewest bends Avoid unnecessary connections and use only approved connectors in locations that provide accessibility The following sections discuss different considerations for the different cabling types Video Cable page 9 E...

Page 14: ...mer may be required to solve ground loop problems This relates to all grounded devices as well as the shield of video cables and equipment racks Electric Power Supply Cables The following should be considered for electrical wiring and cables Warning To prevent bodily injury or possible death shut off the electrical current at the main switch before tying in wiring Warning The ioibox unit uses a th...

Page 15: ...es buried at least 24 deep are less likely to be bothered or dug up Always use at least type UF sheathed cables for installations requiring underground electrical wiring There must be a fuse or breaker at the starting point of the electrical wiring installation ioibox units must have the external protective earth terminal permanently connected to protective earth according to local regulations and...

Page 16: ...ng intruder scenarios PTZ Tracking for transforming pan tilt zoom cameras into self directed intruder tracking systems Unattended Baggage Unattended Threat Detection for detecting left behind baggage scenarios Object Removal Object Removal Detection for detecting if an object has been removed Stopped Vehicle No Parking Stopped vehicle tracking for detecting if a vehicle is in violation of parking ...

Page 17: ...annels per IP is as follows trk4000 trk4000d trk8000 Number of IPs per unit Block Count 2 4 4 Number of channels per IP 2 1 2 ioibox Unit IP 1 IP 2 IP 3 IP 4 trk4000 CH 1 2 CH 3 4 N A N A trk4000d CH 1 CH 2 CH 3 CH 4 trk8000 CH 1 2 CH 3 4 CH 5 6 CH 7 8 This internal grouping of channels is referred to as a Block 12 ...

Page 18: ...e Block 2 second IP Default 192 168 123 11 4 Reset Small opening that allows access to the button for hard reset Using a small pointed object such as a ballpoint pen press to reset the ioimage Unit Each reset button affects two channels on the Block as labeled 5 RS232 Channels 3 4 Serial port that supports one RS232 connection RS232 1 setting Primarily used for connecting PTZ control Note Channels...

Page 19: ... cable RJ45 to RS232 DB9 can be purchased as a separated accessory trk4000 Unit Back Panel This section provides a short description of the trk4000 Unit back panel connections and features 4 3 2 1 6 4 3 2 1 5 7 5 8 3 2 4 1 3 4 1 2 trk4000 Back Panel 1 AUDIO IN Input audio standard RCA jack female RCA connector for receiving sound from external devices such as a line level microphone 1V RMS 2 AUDIO...

Page 20: ...Outputs Alarm Inputs 1 8 Terminal block connector port for plugging in terminal block connectors Supports up to four input connections a set of two wires for each for external relay devices The right terminal of the two is a grounded common For example fire sensors PIR fence sensors etc For more information and channel assignment see the Connecting Alarm Inputs section page 38 and External Device ...

Page 21: ...ight indicator for power 3 Ethernet 10 100 Ethernet port for connecting an Ethernet cable to a local or wide area network LAN WAN There will be four IPs handled through this single connection Channel 1 Default 192 168 123 10 Channel 2 Default 192 168 123 11 Channel 3 Default 192 168 123 12 and Channel 4 Default 192 168 123 13 4 RESET Small opening that allows access to the button for hard reset Us...

Page 22: ...sory Warning The RS232 standard specifies a maximum open circuit voltage of 25 volts Exceeding this voltage can cause permanent damage to the unit Warning The RS485 standard specifies a maximum voltage of 12 V and 7 volts Exceeding this voltage can cause permanent damage to the unit trk4000d Unit Back Panel This section provides a short description of the trk4000d Unit back panel connections and f...

Page 23: ...voltage can cause permanent damage to the unit Warning The RS485 standard specifies a maximum voltage of 12 V and 7 volts Exceeding this voltage can cause permanent damage to the unit 6 POWER The power plug for connecting the IEC cord C13 C14 7 Alarm Inputs and Relay Outputs Alarm Inputs 1 8 Terminal block connector port for plugging in terminal block connectors Supports up to four input connectio...

Page 24: ...lock 1 first IP Default 192 168 123 10 and Channels 3 4 are Block 2 second IP Default 192 168 123 11 Channels 5 6 are Block 3 third IP Default 192 168 123 12 and Channels 7 8 are Block 4 fourth IP Default 192 168 123 13 3 LED POWER INDICATOR The light indicator for power 4 LED INDICATORS Indicator lights for each of the four channels Each channel has a column of lights A Power Indicator B Operatin...

Page 25: ...The RS485 standard specifies a maximum voltage of 12 V and 7 volts Exceeding this voltage can cause permanent damage to the unit trk8000 Unit Back Panel This section provides a short description of the trk8000 unit front panel connections and features 8 4 3 2 1 5 6 2 7 5 5 1 2 1 2 4 3 4 3 5 2 2 1 1 4 4 3 4 3 4 4 3 3 3 2 2 1 1 1 trk8000 Back Panel 20 ...

Page 26: ...to two connections RS232 and RS485 support Primarily used for connecting PTZ control The RS232 485 ports will be configured under separate Blocks as follows Channels 1 2 are Block 1 first IP Channels 3 4 are Block 2 second IP Channels 5 6 are Block 3 third IP and Channels 7 8 are Block 4 fourth IP For more information on the RJ45 pin out for the back panel connections see the Connector Mapping Tab...

Page 27: ...y Outputs section page 34 and External Device Interfaces ioibox Channel Assignments page 22 8 Protective Earth Terminal ioibox must have the external protective earth terminal permanently connected to protective earth according to local regulations and codes For more information see Connecting the External Protective Earth Terminal page 46 External devices interfaces ioibox Channel Assignments The...

Page 28: ...CH4 CH1 CH3 trk4000d External Device Interfaces Relay Output and Alarm Input Channel Assignment CH7 8 CH3 4 CH5 6 CH1 2 trk8000 External Device Interfaces Relay Output and Alarm Input Channel Assignment 23 ...

Page 29: ...ord C13 C14 Terminal block spring clamp connectors for Relay Output and Alarm Input wire termination Adapter Cable Optional An adapter cable RJ45 to 2 x RS232 DB9 1 RS485 lead wires can be purchased as a separated accessory CD CD includes Documentation 24 ...

Page 30: ...ox unit location 7 Install wiring between PTZ controller leads and the ioibox unit location 8 Connect the workstation computer to the network The unit is delivered from manufacture with a pre configured IP address Change the pre configured IP address to match your network IP mapping before connecting the unit to the network It is possible to access the HTML Edition Setup menu in the unit by connec...

Page 31: ...nside the camera casing including ioibox to network video relay output alarm input dry contact power etc 5 Note which cameras and dry contacts Relay Outputs and Alarm Inputs are connected with descriptions 6 Turn on the cameras and monitors as well as any dry contacts Relay Outputs and Alarm Inputs 7 Access the unit using a supported web browser software Internet Explorer 6 or greater 8 If you cho...

Page 32: ...ry contact close open from external devices For example fire alarms PIR magnetic sensors fence sensors break glass stations control valve sensors mercury switches etc and use them for triggering automatic actions CAUTION To avoid damage to the system and system interference a certified electrician must assure that the ground voltage ground loops is comparable among all connected system components ...

Page 33: ... up to two connections RS232 and RS485 support Dual connections split from one port to provide the ability to connect two devices such as a PTZ camera Primarily used for connecting PTZ control wires For more information on the pin out see the Connector Mapping Tables section page 64 The RS232 RS485 connections can be utilized from custom programs that use the ioimage API application program interf...

Page 34: ...e Connecting PTZ Cameras section page 40 Installation Installation of ioiboxes contains several steps These steps are described in the following sections Connecting the ioimage unit page 32 Connecting the Power Supply page 46 Setting the ioimage unit IPs page 47 Resetting ioimage units page 51 Unit Mounting Warning To prevent injury when mounting or servicing ioiboxes in a rack precautions should ...

Page 35: ...ch circuit rating Ensure sufficient airflow for rack components Do not step stand or climb on the rack or installed ioiboxes at any time such as when servicing other systems and components in a rack Use an appropriate stepstool Do not hang or suspend items from the rack which the rack was not intended to support such as hanging spools of wires etc that may imbalance and destabilize the rack If a r...

Page 36: ...Rack mounting screws ioimage units secured in rack with mounting screws 31 ...

Page 37: ... Connecting the Video Source page 34 Connecting Relay Outputs page 34 Connecting Alarm Inputs page 38 Connecting PTZ Cameras page 40 Connecting ioimage unit Video Output to a Analog Device page 46 Connecting the External Protective Earth Terminal page 46 Connecting the Power Supply page 46 Connecting to the Network Before connecting the ioibox unit to the network assure that the LAN WAN supports t...

Page 38: ...t communication among the ioiboxes and the system software HTTP o Used for Commands Requests Replies and notifications o IP port 80 NTP o Used for Time synchronization with a network time server using SNTP o IP port 123 RTSP o Used for RTP session setup o IP port 554 RTP o Used for Multimedia streaming o IP port 2000 to 65535 Multicast UDP o Used for Units self publishing o IP address 224 9 9 9 o ...

Page 39: ...Outputs For incident responses and device automatic commanding through the ioibox you can connect external devices such as door locks lights etc to the Normally Open or Normally Closed relay outputs of the unit Relay outputs connected to the ioiboxes can be assigned as automatic incident responses to events and alerts received on the ioiboxes These are events such as intruder alarms poor signal lo...

Page 40: ...VDC Maximum current 0 5A 125VAC Terminal Block Connectors Relay Terminals for Relay Devices Up to 8 connected devices Relay Output Connection If the Relay Output wires are in a shielded cable connect the shielded wire to any of the common terminals 35 ...

Page 41: ...chematic Terminal Block 1 Terminal Block 2 Relay Contacts Schematic for the trk4000 unit Terminal Block 3 Terminal Block 1 Terminal Block 4 Terminal Block 2 Relay Contacts Schematic for the trk8000 and trk4000d unit 36 ...

Page 42: ...ade for an external device These terminals are for connecting the wire that leads to COMMON terminal of the external device when connecting either a Normally Open or Normally Closed device A Relay Output terminal has two options for connecting a device Option 1 is for a Normally Closed configuration Option 2 is for a Normally Open configuration Output supports optoisolated signal for up to two con...

Page 43: ...ve View allowing security personnel to receive alerts from the connected external devices and trigger automatic responses CAUTION Assure the common ground terminal connection for alarm inputs is connected in the right terminal connector socket of an Alarm Input pair CAUTION To avoid damage to the system and system interference a certified electrician must assure that the ground voltage ground loop...

Page 44: ... Two Common ground terminal for connecting the second of a pair of wires for an alarm device Alarm Input Connection Note that the Alarm Inputs are configured for use in the ioimage setup If the Alarm Input wires are in a shielded cable connect the shielded wire to any of the B terminals 39 ...

Page 45: ...lowing requirements Equipped with a DCE DTE switch A minimum simplex and half duplex support Must support TxON from the ioibox unit to the PTZ camera Once connected the camera can be configured in the ioimage setup This configuration allows PTZ control of the specified camera using a remote PTZ controller The connection capabilities of the ioibox unit provide up to two connections to the RJ45 usin...

Page 46: ...urchased as a separated accessory PTZ control lines connected with the adapter cable RS485 lead wires Connecting a PTZ Camera to the RS485 connection of the adapter cable example procedure 1 Using a terminal block or similar device connect the wires as follows a Connect the Rx lead from the PTZ camera to the yellow wire Tx lead of the adapter cable b Connect the Rx lead from the PTZ camera to the ...

Page 47: ...2 Plug the RJ45 male end ioimage RS232 DB9 to RJ45 into the ioibox unit RS232 485 port 42 ...

Page 48: ...meras vary the procedure for other PTZ cameras may be different The following diagram shows the ioibox unit and the PTZ connection using an RS232 and a RS232 to RS485 RS 422 bi directional converter Note An adapter cable RJ45 to 2 x RS232 DB9 1 RS485 lead wires can be purchased as a separated accessory PTZ Control Lines connected with the DB9 RS232 adapter cable 43 ...

Page 49: ...nal block of the converter RS232 to RS485 bi directional converter a Connect the RX Spectra lead to the TX of the ATEN b Connect the RX Spectra lead to the TX of the ATEN 2 On the converter RS232 to RS485 position the DCE DTE switch to the DTE position 3 On the converter RS232 to RS485 position the DTS TX RX switch to the RX TX on position 44 ...

Page 50: ...RS485 bi directional converter to the adapter RS232 D825 to DB9 5 Attach DB9 female end to the adapter cable RS232 DB9 to RJ45 male adapter Adapter Cable 6 Plug the RJ45 male end RS232 DB9 to RJ45 into the ioibox unit RS232 485 port 45 ...

Page 51: ...stainless steel or 12 Cr stainless steel or Cr on Ni on steel tin or steel External protective earth stud must be permanently connected to the protective earth US Canada INSTALLATION CODES This device must be installed according top the latest version of the country national electric codes For North America equipment must be installed in accordance to the applicable requirements in the US National...

Page 52: ...y shipped IP to be visible If these conditions are not met you may need to temporarily make changes to you network settings to allow the configuration of the ioibox network settings to requirements and then manually restore the network settings afterwards This requires administrative permission and should only be done by a network administrator who is authorized to change these settings One a conn...

Page 53: ...mber in standard format that is the IP of a trk1 used on the LAN WAN Subnet mask This is a mask that limits which network computers are allowed to access the ioibox This mask should be changed to match with your local network numbering convention Default gateway This address is a local IP address usually a router on the local network that serves to forward to another network beyond the local netwo...

Page 54: ...tion The network configuration can be changed using the SiteConfigurator application See Documentation utilities CD provided with the unit The benefit of this tool is that it displays and allows configuration of connection settings for all ioimage ioiboxes and ioicams on the network Setting Description IP The IP number in standard format that is the IP of an ioibox or ioicam used on the LAN WAN Su...

Page 55: ...ode the ioibox unit Block IPs are defined by the DHCP server This mode works with DNS and DHCP mechanisms of the network that automatically handle IP assignments DHCP is a network server that works like an agent to maintain dynamic IP assignment for network domains On initial connection the ioibox unit automatically checks to see if there is a DHCP automatic IP assignment feature on the network If...

Page 56: ...hannels as labeled on the ioibox unit and will reset the DSP software on both channels Pushing the Reset Button for Channel 7 8 with a Ballpoint Pen To Reset a ioibox unit Using the Reset Button Using a small pointed object such as a ballpoint pen insert the point into the hole labeled Reset press in and release Hard Reset Power Down Power Up The ioibox unit can be reset by turning on and off the ...

Page 57: ...masks should be disabled If the PTZ camera model has proportional pan and tilt it must be disabled If the camera has OSD they should be disabled If the camera model has a shutter speed setting that is automatically reduced during night disable this functionality The camera should be adjusted for clarity of the objects and not necessarily the best aesthetics Adjust the sharpness brightness and gain...

Page 58: ...n to the primary detection plane o The following image shows how from the camera s point of view the angle at which an intruder is viewed becomes greater at a distance and thus quality of visible progression towards of away from the camera is less pronounced The view nearer the camera is at a steeper angle and therefore the depth more accurate more pixels per movement at a set distance in determin...

Page 59: ... the inherent effects of angle and gauging distance was discussed In a situation where the stationary camera sends a less than precise depth coordinate most often synchronization can overcome errors using the other two coordinates If however the PTZ camera is at a near 90 intersect with a stationary camera the margin of error in distance coordinate becomes more pronounced as individual pixels can ...

Page 60: ... the PTZ and stationary synch share horizontal intersect angles a view of an intruder o If an area is sizable and requires more than one camera place the cameras so that the field of views overlap sufficiently so that there are no dead zones between them Factors of lens selection camera height depth and width of view will determine the capabilities of the cameras to cover any given FOV area The ov...

Page 61: ...ing the camera for maintenance camera security lighting qualities cabling requirements factors signal degradation and FOV coverage should all be considered PTZ Cameras o If the PTZ Camera supports digital zoom the digital zoom should be disabled or adjusted to full zoom out Current support for zoom uses optical zoom commands o If the camera supports zoom speed settings refer to the ioimage support...

Page 62: ...unit connection Use of a splitter and dual controls may cause interference with ioibox unit operations o If the camera model supports sync settings change the synch setting to internal synchronization Regular cleaning and maintenance of the camera should be scheduled 57 ...

Page 63: ... following sections Connecting Leads to a Spring Clamp Terminal Block page 58 Troubleshooting page 60 How to Ping a ioimage unit from a Workstation page 63 Connector Mapping Tables page 64 ioimage Specs page 65 Who to Contact page 68 58 ...

Page 64: ... Inputs of the ioibox unit To Connect a Wire to the Spring Clamp Terminal Block Spring Clamp Terminal Blocks 1 With a small screwdriver press in and hold the orange spring clamp button next to the female outlet where the wire will be inserted 2 Insert the wire in the female outlet Note the wire end should be stripped of insulation 3 Release the orange spring clamp button Connecting a Wire to a Ter...

Page 65: ... has different IP than what is marked on the box If this is the initial setup and the ioibox unit is using an IP other than the IP marked on the unit chances are that you network uses DHCP that has dynamically assigned a network compatible IP when the ioibox unit was initially installed This should not be a problem Note that you should contact the Network Administrator and see if there is a DHCP f...

Page 66: ...work Check that the correct camera type is selected in the ioimage setup If using an RS232 DB9 of the adapter cable you will need to install a bi directional converter RS232 to RS485 and position its switches correctly such as DTE and TxOn For more information see Connecting PTZ Camera Control Lines Remote Control page 40 Check the PTZ control leads are securely connected to the terminal block con...

Page 67: ...was defined in the unit using the HTML setup application Check that the Relay Output is properly configured in the ioimage setup Check the Relay Output wires are connected securely Check that the Relay Output is paired in the terminal block according to requirements and that one wire is connected to the common Check that the NO or NC match the system Normally Open or Normally closed configuration ...

Page 68: ...visible and working If the command window shows Request timed out the ioibox unit at the IP specified is not being reached through the network or is not working To Ping a ioibox unit 1 In Microsoft Windows select Start Run The run dialog appears 2 Type cmd or command and click OK 3 In the command shell window type ping press SPACE type the IP address of the unit and press RETURN Successful ping sh...

Page 69: ...Connector Mapping Tables RJ45 Pin Desc 1 N A 2 N A 3 N A 4 TxD 1 5 RxD 1 6 GnD 1 7 N A 8 N A RS232 DB 9 Pin Desc 2 RxD 3 TxD 5 GnD Channel 1 RS232 485 Pin Diagram for the front panel RJ45 ports 64 ...

Page 70: ... GnD 1 7 RxD 2 8 TxD 2 RS232 DB 9 Pin Desc 2 RxD 3 TxD 5 GnD RS485 option 2 Terminal Block Pin Desc A Tx yellow wire B Tx orange wire RS232 option 1 DB 9 Pin Desc 2 RxD 3 TxD 5 GnD Channel 1 Channel 2 RS232 485 Pin Diagram for the back panel RJ45 ports 65 ...

Page 71: ...CP IP UDP IP HTTP SMTP DHCP DNS SNTP Video streaming RTP RTSP Alarms Commands TCP IP I O Interface Serial may use one per input channel to interface with PTZ camera control 4xRS 232 2x RS 485 8x RS 232 4x RS 485 IN Alarm Input 4 x Dry Contacts 8 x Dry Contacts OUT Relay Output 4 x Relay Out 8 x Relay out Power Source Voltage 110 220 VAC Power over Ethernet PoE Not Supported Power Consumption 19W 3...

Page 72: ...83 2913 Fax 1 940 383 2967 Support Email us support ioimage com Website http www ioimage com Support Hours Monday through Friday 9 00 20 00 CST UTC GMT 6 For Worldwide ioimage Israel Help Desk Tel 972 9 954 6003 Fax 972 9 954 6004 Support Email support ioimage com Website http www ioimage com Hours Sunday through Thursday 8 00 20 00 Israel Time UTC GMT 2 Have the following information available Ca...

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