Owner’s Manual 8-23-11
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Note
Transferring an external call to an external number ties up two
lines. If you wish to avoid tying up two lines, please refer to “If
you phone has 2 calls active, please refer to “Using Network-
based Call Transfer”
Call Transfer to Voicemail
You may transfer any caller to a specific voicemail box belonging
to any other user on the system.
1.
Receive or place a call on your Desk Phone
2.
Press the TRANSFER key
3.
Dial *99 followed by the extension number of the desired
person. DO NOT HANG UP
4.
Once the call has transferred to the desired voicemail box,
your line will hang up. Do not hang up the phone until the
line has disconnected.
Using Network-based Call Transfer
This call transfer method is used when you want to transfer a call
without tying up two lines on your phone system. It uses the
AccessLine network to transfer the call instead of the phone
system.
1.
Receive a call on your Desk Phone
2.
Touch #5 to start the transfer (this will place your caller on
hold)
3.
At the dial tone, enter the extension or phone number you
want to transfer the caller to
4.
When the transfer party picks up the phone, touch #5
again.
5.
All three of you will be connected.
6.
Hang up and the two parties are connected (without tying
up any of your lines)
Note
If the transfer party does not pick up the phone, touch #6 to return
to the original caller.
Call Park
To Park a call
Parking a call is very similar to putting a call on hold. The key
difference is, when you put a call on hold you can only retrieve the
held call from the phone that put the call on hold. With Call Park,