Innovative BV100, Operation Manual

Page: 22 / 47

Copyright Innovative Technology Ltd 2008 GA717
7 DIAGNOSTICS
Symptom Possible Cause Corrective Action
Incorrect
currency file
programmed
Check that the required dataset is programmed
into the validator using the validator manager
software.
Notes are not
included in the
currency file
Check that the required note denomination and
issue is included in the currency file using the
validator manager software.
Notes are
inhibited by the
host machine
Ensure the machine is ready to accept notes. If a
coin hopper is in the machine, ensure it is not
empty. Ensure the maximum allowed credit on the
host machine has not been exceeded.
Bill path
obstructed
Check for necessary clearance for note ejection
after acceptance.
All notes are
rejected
(Bezel LED’s
are on)
Reader module is
not fully inserted
Ensure the reader module is fully inserted into the
main body of the validator.
No Power Ensure the correct specification of power is applied
to the validator.
Incorrect
interface is
programmed
Check which interface is programmed into the
validator by double clicking the configuration
button. The displayed code indicates which
interface is programmed as described in Appendix
D – Configuration Cards)
Notes are not
taken in (no
bezel LED’s)
Reader module is
not fully inserted
Ensure that the validator reader module is fully
clipped in to the validator housing.
Incorrect
interface is
programmed
Check which interface is programmed into the
validator by double clicking the configuration
button. The displayed code indicates which
interface is programmed as described in document
number GA713.
Power supply
outside
specification
Ensure correct supply and sufficient current. Also
check for necessary clearance for note ejection
after acceptance.
Notes
stacked but
no credit
given
Rear note detect
sensor obscured
Remove the cash box and ensure no foreign
objects are obstructing the sensors.
Foreign objects
in the bill path
Clean the bill path
Incorrect voltage
level of supply
Ensure correct supply and sufficient current
Acceptor
runs slowly
or
intermittently
Damage in the
unit
Replace necessary components
Bezel LED’s
are flashing
See chapter 4.1 for details of LED status signals
Motor
continues to
run
Foreign object or
note is stuck in
the note path
Ensure the note path is clear and reset the
validator. It may also be necessary to reset the
host machine.
BV100 Operations Manual 22