IBM x3800 - System - 8865, Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3800 Type 8865,” on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
01298104 Bad update data for processor 4.
1. Make sure that all microprocessors have the
same cache size (see “Configuration/Setup Utility
menu choices” on page 159).
2. Update the BIOS code again (see “Updating the
firmware” on page 157).
3. (Trained service technician only) Reseat
microprocessor 4.
4. (Trained service technician only) Replace
microprocessor 4.
0I298200 Processor speed mismatch. Make sure that all microprocessors have the same
cache size (see “Configuration/Setup Utility menu
choices” on page 159).
I9990301 Fixed disk sector error.
1. Reseat the following components:
a. Hard disk drive
b. SAS hard disk drive backplane cables
c. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
I9990305 An operating system was not found.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. Hard disk drive
b. SAS hard disk drive backplane cables
c. CD drive and cables
d. I/O board
4. Replace the components listed in step 3 one at a
time, in the order shown, restarting the server
each time.
I9990650 AC power has been restored.
1. Check the power cables.
2. Check for interruption of the power supply (see
“Power-supply LEDs” on page 69).
3. Reseat the following components:
a. Power supply
b. Microprocessor tray
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Power supply
b. (Trained service technician only)
Microprocessor tray
Chapter 2. Diagnostics
33