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IBM RS6000 - 7026 - H70, Service Manual

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3. Surveillance delay

This is the length of time in minutes for the Service Processor to wait from when
the operating system is started to when the first heartbeat is expected.

Surveillance will take effect immediately after setting the parameters from the Service
Processor menus.

If operating system surveillance is enabled (and system firmware has passed control
to the operating system), and the Service Processor does not detect any heartbeats
from the operating system, the Service Processor assumes the system is hung. The
machine is left powered on and the Service Processor enters standby phase,
displaying the operating system surveillance failure code on the operator panel. If
Call-out is enabled, the Service Processor calls to report the failure.

B-30

Service Guide

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Summary of Contents for RS6000 - 7026 - H70

Page 1: ...RS 6000 7025 F50 Series IBM Service Guide SA38 0541 01...

Page 2: ...and or the program s described in this publication at any time without notice It is possible that this publication may contain reference to or information about products machines and programs programm...

Page 3: ...rical Safety xi Laser Safety Information xiii About This Book xv ISO 9000 xv Related Publications xv Chapter 1 Reference Information 1 1 System Unit Locations 1 1 System Data Flow 1 8 Typical Boot Seq...

Page 4: ...stem Management Services 5 1 Graphical System Management Services 5 1 Config 5 5 MultiBoot 5 7 Utilities 5 10 Password 5 12 Error Log 5 16 RIPL 5 17 SCSI ID 5 21 Update 5 22 Text Based System Manageme...

Page 5: ...us B 1 Service Processor Menus B 3 General User Menus B 4 Privileged User Menus B 6 Service Processor Functions and Features B 24 Appendix C Service Processor Setup and Test C 1 Testing the Setup C 2...

Page 6: ...vi Service Guide...

Page 7: ...authorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 t...

Page 8: ...ption cards not supplied by the manufacturer This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55...

Page 9: ...d use the equipment according to the instruction manual When used near a radio or TV receiver it may become the cause of radio interference Read the instructions for correct handling Radio Protection...

Page 10: ...ler or sales representative for details on your specific hardware This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 Eu...

Page 11: ...Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the syste...

Page 12: ...DANGER To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system xii Service Guide...

Page 13: ...to the requirements of the International Electrotechnical Commission IEC 825 1st edition 1984 and CENELEC EN 60 825 1991 for Class 1 laser products CAUTION A class 3 laser is contained in the device D...

Page 14: ...xiv Service Guide...

Page 15: ...his product Related Publications The following publications are available for purchase The IBM RS 6000 7025 F50 Series User s Guide contains information to help users set up install options configure...

Page 16: ...xvi Service Guide...

Page 17: ...Chapter 1 Reference Information System Unit Locations Front View with Media Door Off Chapter 1 Reference Information 1 1...

Page 18: ...Rear View 1 2 Service Guide...

Page 19: ...The SCSI bus ID s in Bays A1 B1 and B2 are the recommended values Features installed at the manufacturing site correspond to these IDs Field installations may not comply with these recommendations Cha...

Page 20: ...J5 J6 J7 J8P J9P 32 bit PCI connectors J8I J9I ISA connectors J10 Service Processor J11 External SCSI connector J12 Fan 1 Bottom Fan J13 Diskette Drive connector J15 Fan 3 J16 SCSI Security Jumper J1...

Page 21: ...tor J25 Internal SCSI connector port 1 J26 System Card connector J27 Mouse connector J30 Internal SCSI connector port 2 J41 Serial connector serial port 1 and 2 J43 Battery Socket J47 Parallel connect...

Page 22: ...System Card Locations J5 J6 Processor card connector 2 J8 J9 Processor card connector 1 J12 Memory card connector 1 J13 Memory card connector 2 Memory Card Locations 1 6 Service Guide...

Page 23: ...Operator Panel Chapter 1 Reference Information 1 7...

Page 24: ...System Data Flow 1 8 Service Guide...

Page 25: ...Electronics Complex CEC chips when the POWER Button is pressed The VPD data is read and the CRC is checked The CPU compatibility test is run LCD Code range is E0A0 E0E1 4 System Initialization System...

Page 26: ...t code indicates LCD progress codes in the range from 05XX to 09XX 9 AIX Boot Complete The AIX login prompt appears on the main console Specifications The mechanical packaging cooling power supply and...

Page 27: ...equirements Typical 154 watts Maximum 450 watts Power Factor 0 8 0 98 Operating Voltage 100 to 127V ac 50 to 60 Hz 200 to 240V ac 50 to 60 Hz Heat Output Maximum Typical 800 BTU hr Maximum 2300 BTU hr...

Page 28: ...use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V App...

Page 29: ...t 2 Check the covers for proper fit to the system unit They should be in place and secure 3 Gently rock the system unit from side to side to determine if it is steady 4 Set the power switch of the sys...

Page 30: ...ed power cable c With the external power cable connected to the device check for 0 1 ohm or less resistance between the ground lug on the external power cable the metal frame of the device 13 Install...

Page 31: ...nel Control Assembly should be replaced swap the VPD from the old operator panel to the new one If the old VPD module has to be replaced call technical support for recovery instructions If recovery is...

Page 32: ...Chapter 3 Error Code to FRU Index on page 3 1 You have an SRN Go to the Fast Path MAP in the IBM RS 6000 Diagnostic Information for Multiple Bus Systems The system POST indicators are displayed on th...

Page 33: ...isplayed on the system console and the operator panel is blank 1 If using a graphic display go to the Problem Determination Procedures for the display 2 If you do not find a problem then replace the d...

Page 34: ...connector U2 and place in the new one 2 I O planar See notes on 2 1 The SMS configuration list or Boot sequence selection menu shows more SCSI devices attached to a controller adapter than are actual...

Page 35: ...em See the IBM RS 6000 Adapter Device and Cable Information for Multiple Bus Systems You Cannot Find the Symptom in this Table All other problems Go to MAP 1020 Problem Determination on page 2 6 Chapt...

Page 36: ...e settings of your interest Be prepared to record code numbers and use those numbers in the course of analyzing a problem Go to Step 1020 1 Step 1020 1 The following steps analyze a failure to load th...

Page 37: ...n the power on 4 When the keyboard indicator is displayed the word keyboard on an ASCII terminal or the keyboard icon on a graphical display press the F5 key on the directly attached keyboard or the n...

Page 38: ...S 6000 Diagnostic Information for Multiple Bus Systems The system login prompt is displayed You may not have pressed the correct key or you may not have pressed the key soon enough when you were to in...

Page 39: ...the last three digits of the four digit number displayed in the operator panel then go to the Fast Path MAP in the IBM RS 6000 Diagnostic Information for Multiple Bus Systems Note If the operator pane...

Page 40: ...information The Service Hints service aid The CEREADME file by using the Service Hints service aid 2 Perform the action listed Keyboard Type Action Type 101 keyboard U S Identify by the size of the En...

Page 41: ...check the error log for any errors Choose Utilities Choose Error Log If an error is logged check the time stamp If the error was logged during the current boot attempt record it Look up the error in...

Page 42: ...power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugge...

Page 43: ...ot stay on Go to Step 1520 3 on page 2 14 Step 1520 2 1 Turn the power off 2 Check that the external power cable to the system unit has continuity 3 Check that the power outlet has been wired correctl...

Page 44: ...plug the system unit power cable from the wall outlet 3 Exchange one of the FRUs in the list 4 Connect the system unit power cable to the wall outlet 5 Turn the power on Does the fan in the power supp...

Page 45: ...the CPU card s 6 Unplug the power cables from all the SCSI devices 7 Unplug all the fans except the fan in the power supply 8 Connect the system unit power cable to the wall outlet 9 Turn the power o...

Page 46: ...the power LED come on and stay on NO Replace the last part installed If the memory card was just installed remove all of the memory DIMMs If the system does not come up replace the memory card Re inst...

Page 47: ...If you disable them you should make notes of their current settings for restoration before you leave Following are the settings of your interest Purpose of this MAP This MAP is used to locate defectiv...

Page 48: ...or is displayed the word keyboard on an ASCII terminal or the keyboard and hand icon on a graphical display press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal...

Page 49: ...y DIMM pair must be installed in slots that are next to each other For example install the pair in J1 and J2 not J1 and J3 9 Remove the second Memory card if present 10 Disconnect the SCSI cable from...

Page 50: ...up to 3 minutes to assure stability depending on system configuration Does the operator panel stabilize with code E1F2 E1F3 E1F7 or STBY NO Reinstall the original FRU Repeat the FRU replacement steps...

Page 51: ...assure stability depending on system configuration Does the operator panel stabilize with code E1F2 E1F3 E1F7 or STBY NO Go to Step 1540 5 on page 2 22 YES Repeat this step until all the memory DIMMs...

Page 52: ...4 Turn the power on 5 Wait for the operator panel to stabilize at a checkpoint Note Checkpoints E1F2 E1F3 and STBY are stable as soon as they appear Other checkpoints may take up to 3 minutes to assur...

Page 53: ...nding on system configuration Does the operator panel stabilize with code E1F2 E1F3 E1F7 or STBY NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs ha...

Page 54: ...nect the display to it Plug the keyboard into the keyboard connector on the rear of the system unit 3 Turn the power on 4 If the ASCII terminal or graphics display including display adapter are connec...

Page 55: ...m on that device 2 Graphics adapter if installed 3 Cable async or graphics including internal async cable 4 I O planar see notes on page 2 1 Repeat this step until the defective FRU is identified or a...

Page 56: ...25 on the I O planar 4 Disconnect the signal and power connectors from all the SCSI devices except the CD ROM drive 5 Reinstall the power cable 6 Turn the power on 7 After the keyboard indicator is di...

Page 57: ...ntil the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the sympt...

Page 58: ...when prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been exch...

Page 59: ...nnect any cables and devices that were attached to it Note If the FRU you installed requires supplemental media use the Process Supplemental Media task to load the supplemental media first 4 Reinstall...

Page 60: ...devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the follo...

Page 61: ...n Note Adapters or devices that require supplemental media are not shown in the new resource list If the system has adapters or devices that require a supplemental media select option 1 If the adapter...

Page 62: ...all the FRUs associated with the SRN have been exchanged or diagnostics run with no trouble found Run diagnostics after each FRU is exchanged If the I O planar or a network adapter is replaced see not...

Page 63: ...stic Information for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance Step 1540 16 Press Enter to return to the T...

Page 64: ...attached to Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support per...

Page 65: ...ion Unless the system unit needs to be switched off for some other reason do not switch off the power to the system unit when servicing an SSA Hot Swap Disk Drive or the external SSA cable To isolate...

Page 66: ...ower Off Ready On Both SSA connections good and drive is ready Blinking Only one SSA connection good Flickering Drive is executing a command Check On Disk drive failure Self test running Drive in serv...

Page 67: ...cedures sent you here Action from an SRN list sent you here A problem occurred during the installation of an SSA Hot Swap Disk Drive module Another MAP sent you here A customer observed a problem that...

Page 68: ...t has no associated hdisk a Run diagnostics using system verification mode to the pdisk b If you get an SRN go to Table A 1 on page A 6 and follow the actions described If you do not get an SRN the di...

Page 69: ...cs are not available run them then go to Step 2010 5 If the system diagnostics and stand alone diagnostics are not available go to Step 2010 1 on page 2 37 Step 2010 5 Run the diagnostics in the probl...

Page 70: ...rmation for Multiple Bus Systems to verify the repair Step 2010 8 Replace the backplane Go to MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify the repai...

Page 71: ...Backplane 2 EPOW cable Go to MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify the repair Step 2010 11 Is middle LED in the drive at the end of the back...

Page 72: ...MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify the repair Step 2010 13 Replace the following 1 Backplane 2 Disk drive with the second LED flashing Go...

Page 73: ...etwork configuration and system information stored on the VPD on the operator panel If the MAPs indicate that the Operator Panel should be replaced swap the VPD from the old operator panel to the new...

Page 74: ...get gateway IP address Refer to Checkpoints on page 3 29 table using code E174 20A80003 Cannot get server hardware address Refer to Checkpoints on page 3 29 table using code E174 20A80004 Bootp failed...

Page 75: ...mper is not in the correct position for password initial entry Consult the system s User s Guide for jumper location and position 20E00003 Power on Password must be set for Unattended mode Unattended...

Page 76: ...000 000 000 000 20EE0004 Invalid IP parameter Enter valid numeric IP parameter Example 000 000 000 000 20EE0005 Invalid IP parameter 255 Enter valid numeric IP parameter in the range of 0 to 255 Exam...

Page 77: ...ower it back up again this should cause the system to look for the Operating System in the devices contained in the custom boot list or in the default boot list depending on the condition of the syste...

Page 78: ...Test Unit Ready Failed sense data available Refer to the notes in error code 21A000xxx 1 Replace the Media Removable media devices 2 Replace the SCSI device 21A00003 Send Diagnostic Failed Refer to t...

Page 79: ...diskette is being used with this system 25010007 Image has bad CRC Replace firmware updated diskette 25010008 Flash is write protected update cancelled 1 Turn off turn on system unit and retry 2 Repl...

Page 80: ...test failed Refer to Action under error code 25A80xxx 25A80001 Init nvram invoked ALL of NVRAM initialized Refer to Action under error code 25A80xxx 25A80002 Init nvram invoked some data partitions ma...

Page 81: ...xxx 25AA0002 Read Trans error Refer to Action under error code 25AA0xxx 25AA0003 Write enable error Refer to Action under error code 25AA0xxx 25AA0004 Write recv error Refer to Action under error code...

Page 82: ...2 Replace memory card 3 Replace the System Board See Memory PD Bits on page 3 26 for definition of yy 25Cyy003 PD bits are mis matched or missing one memory module 1 Make sure both memory modules in...

Page 83: ...e Operating System facility 2 If the error is persistent replace the battery 3 If the error is persistent after battery replacement replace the I O board See notes on 3 1 28030001 RTC initialization r...

Page 84: ...initions 2BA00xxx Service Processor 2BA00000 Service processor POST failure 1 Unplug the system power cable and wait until the system power indicator remains off and the operator panel is blank 2 Plug...

Page 85: ...ace the Service Processor card 2BA00041 Service processor VPD is corrupted 1 Use the service processor firmware diskette to re program the service processor firmware 2 Replace the service processor ca...

Page 86: ...he service processor 2 Retry operation 2BA00102 No service processor update diskette in drive Insert the diskette 2BA00103 Service processor firmware update file is corrupted update cancelled 1 Obtain...

Page 87: ...O Board See notes on 3 1 2BA00302 Service Processor reports Slow Fan number 3 1 Replace Fan 3 2 If problem persists replace Power Supply 3 Replace I O Board See notes on 3 1 2BA00303 Service Processo...

Page 88: ...1 2BA00319 Service Processor reports 2 5V Under Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00320 Service Processor reports 12V Over Voltage Alert 1 Replace Power Supp...

Page 89: ...on Card 12V Over Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00333 Service Processor reports PCI Expansion Card 12V Under Voltage Alert 1 Replace Power Supply 2 Replac...

Page 90: ...st fan number 2 1 Replace fan 2 2 If problem persists replace Power Supply 3 Replace I O Board See notes on 3 1 2BA00342 Service Processor reports Locked fan Fast Shutdown request fan number 3 1 Repla...

Page 91: ...processor card is failing If the system is not running refer to the Service Processor error log Replace CPU card 40111002 An unknown power problem detected 1 Power supply 2 I O board See notes on 3 1...

Page 92: ...g detected Over temperature on CPU card 40200023 A critical CPU temperature condition detected Critical temperature on CPU card 40200031 An I O board temperature warning detected Over temperature on I...

Page 93: ...at messages such as system dump machine check or checkstop error Review the Service Processor error log 2 Replace the CPU card 40B00101 Surveillance timeout on CPU 2 1 Check for errors or unusual cond...

Page 94: ...being used replace the card in slot 1 4B201000 Checkstop 1 Attempt to reboot the system in Service Mode this preserves the AIX error log If the reboot fails attempt to reboot from the CD ROM If the re...

Page 95: ...cause of the failure Otherwise continue 2 CPU Card in Slot 1 3 System Board 4B2xxx02 Checkstop Slot 2 Fail 1 Attempt to reboot the system in Service Mode this preserves the AIX error log If the reboot...

Page 96: ...e continue 5 Install the CPU Card in slot 2 if there was one If the failure returns replace that CPU Card Otherwise continue 6 If the failure is still absent the problem was a bad connection and you h...

Page 97: ...3 1 Page 24 of 24 Firmware Error Codes Error Code Description Action Possible Failing FRU 4BA10005 I C Path Fail 1 I O board See notes on 3 1 2 CPU Card 3 System Board Chapter 3 Error Code to FRU Inde...

Page 98: ...to identify the type of memory that generated the error If you replace FRUs and the problem is still not corrected go to hdref refid 1540 unless otherwise indicated in the tables Table 3 2 Memory Modu...

Page 99: ...bus If a failure is detected on this system with all adapters removed from the failing bus the I O board is the isolated FRU If a failure is not detected the adapters are added back one at a time to t...

Page 100: ...CC 102 PCI Bus 02 Internal External SCSI port 2 30 58 I O board See notes on 3 1 Device installed in I O Slot 6P 30 60 to 30 67 Adapter Device installed in I O Slot 7P 30 68 to 30 6F Adapter Device in...

Page 101: ...ting and initialization Firmware checkpoints are listed in Firmware Checkpoints on page 3 32 Note Go to MAP 1540 for any of the following conditions A four digit code in the range of E001 through EFFF...

Page 102: ...rt 1 1 Service Processor 2 I O board See notes on 3 1 3 CPU Card E043 Configuring serial port 2 1 Service Processor 2 I O board See notes on 3 1 3 CPU Card E044 Preparing to set serial port line speed...

Page 103: ...ng CPU BIST 1 CPU Card 2 I O board See notes on 3 1 3 Service Processor E0C0 Starting X5 BIST 1 CPU Card 2 I O board See notes on 3 1 3 Service Processor E0E0 Pulling CPU out of reset 1 CPU Card 2 I O...

Page 104: ...the note on 3 29 E105 Transfer control to Operating System normal boot See E1xx Code Boot Problems on page 3 44 E108 Run recovery block base memory test 2K set stack See the note on 3 29 E109 Copy CRC...

Page 105: ...nitialize S P See the note on 3 29 E122 No memory detected system lockup Note Disk drive light is on continuously 1 Memory Modules 2 Memory Card 3 System Board 4 See the note on 3 29 E123 No memory mo...

Page 106: ...ReP style load See the note on 3 29 E149 Create boot mgr node See the note on 3 29 E14C Create terminal emulator node See the note on 3 29 E14D Load boot image See E1xx Code Boot Problems on page 3 44...

Page 107: ...he note on 3 29 E15F Adapter VPD probe See the note on 3 29 E160 CPU node VPD creation See the note on 3 29 E161 Root node VPD creation See the note on 3 29 E162 SP node VPD creation See the note on 3...

Page 108: ...29 E196 Probe ISA bus See the note on 3 29 E19B Create Service Processor node See the note on 3 29 E19C Create tablet node See the note on 3 29 E19D Create nvram node See the note on 3 29 E19E Real ti...

Page 109: ...is displayed on it follow the steps associated with All display problems in the Entry MAP tables If selection screen s can be seen on the terminals and the appropriate key on the input device associa...

Page 110: ...E1E4 Initialize Super I O with default values See the note on 3 29 E1E5 XCOFF boot image initialization See the note on 3 29 E1E6 Set up early memory allocation heap See the note on 3 29 E1E7 PE boot...

Page 111: ...e image See the note on 3 29 E1EF Erase flash See the note on 3 29 E1F0 Start O B E See the note on 3 29 E1F1 Begin self test sequence on boot device s See the note on 3 29 E1F2 Power On Password prom...

Page 112: ...eck for 50MHz device on PCI Bus in Slots 1P or 2P 1 Replace the I O board See notes on 3 1 2 I O Adapters in PCI slots 1P or 2P 3 See the note on 3 29 E207 Setup Data gather mode and 64 32 bit mode on...

Page 113: ...stem and Service Processor firmware levels are at the current release levels update as necessary 2 Replace the memory card See notes on 3 1 See the note on 3 29 E441 Generate options node NVRAM config...

Page 114: ...attempts to trouble shoot a problem during the memory testing where the system hangs before an error code can be displayed on the Operator Panel 1 Power down the system 2 Remove and re install any ins...

Page 115: ...tinue with step 4i If there are no more memory DIMM pairs to be re installed you either have a suspect bad memory DIMM pair or simply reseating the memory DIMMs on the Memory Card card has corrected t...

Page 116: ...ot sequence If the intended boot device is not correctly identified in the boot sequence add it to the boot sequence using the SMS menus For network boot attempts Are the IP parameters correct Attempt...

Page 117: ...r this client f Replace network cable g Replace network adapter unless trying to boot using the ethernet controller on the I O Board h It is possible that another installed adapter is causing the prob...

Page 118: ...f a function from any extended location information A group of logical devices can have the same base location code because they are all on the same physical package but may require extended location...

Page 119: ...e 1 Based on the device structure the abbreviated sub location code conveys the same information in a more concise form than an additional level of location identifier for example P1 M1 4 pluggable mo...

Page 120: ...AIX and Physical Location Code Reference Table 3 48 Service Guide...

Page 121: ...Chapter 3 Error Code to FRU Index 3 49...

Page 122: ...L 15H Memory Card 2 00 00 P1 M2 Processor Connector J13 Memory Card 2 moduleS 1 thru 16 00 00 P1 M2 1 through P1 M2 16 Memory Card Sockets J1 J2 J3 J4 J5 J6 J7 J8 J9 J10 J11 J12 J13 J14 J15 J16 Extent...

Page 123: ...board Connector J2 Host Bridge ID01 Device 02 Card in PCI Slot 3P 10 68 to 10 6F P2 I3 I O board Connector J3 Host Bridge ID00 Device 03 Card in PCI Slot 4P 10 70 to 10 77 P2 I4 I O board Connector J4...

Page 124: ...SI Port 1 P2 Z1 10 60 00 15 0 P2 Z1 B2 Primary SCSI Bus ID 15 SCSI Backplane C When connected to SCSI Port 2 P2 Z2 30 58 00 15 0 P2 Z2 B2 Secondary SCSI Bus ID 15 DASD in Bays C1 through C6 When conne...

Page 125: ...8 through 13 P2 In Z1 B2 1 through B2 6 Backplane connector J6 through J11 Slots A through F Bus ID 8 through 13 SCSI Backplane E When connected to PCI adapter in slot P2 In AB CD 00 15 0 Where AB CD...

Page 126: ...an 4 Connector P2 X4 Fan connector J19 at I O Board Service Processor Service Processor P2 X1 I O board Connector J10 Operator Panel Operator Panel L1 I O board Connector J22A Operator Panel Connector...

Page 127: ...r times 8 plus the function number The C and D are characters in the range of 0 9 and A F hex numbers This allows the location code to uniquely identify multiple adapters on individual PCI cards For p...

Page 128: ...n code is defined as AB CD EF G H Logical Unit address of the SCSI Device Control Unit Address of the SCSI Device Connector ID devfunc Number Adapter Number or Physical Location Bus Type or PCI Parent...

Page 129: ...3 10 70 to 10 77 Any PCI card in slot 4 10 78 to 10 7F Any PCI card in slot 5 30 60 to 30 67 Any PCI card in slot 6 30 68 to 30 6F Any PCI card in slot 7 30 70 to 30 77 Any PCI card in slot 8 30 78 to...

Page 130: ...operator guide for the using system A B C D E F G H Always Always Always P Physical disk drive module L Logical disk drive Adapter position number of the slot 1 through 8 containing the SSA adapter S...

Page 131: ...isk drive modules The path continues through the disk drive modules then returns through another link to a second connector on the SSA adapter The SSA Adapter The system unit can be attached to an SSA...

Page 132: ...isk drive modules are arranged in a string of 2 to 6 disk drive modules This string has its own two SSA connectors This string is connected through an internal SSA cable to a pair of connectors on the...

Page 133: ...the SSA link but can always be found by the software Service actions are always related to physical disk drives For this reason errors that occur on SSA disk drives are always logged against the physi...

Page 134: ...stem cannot detect which data path is being used If a disk drive module fails or is turned off the loop is broken and one of the data paths to a particular module is no longer available The disk drive...

Page 135: ...iled The disk drive module in slot 1 can communicate with the using system only through connector A1 of the SSA adapter The disk drive module in slots 5 and 6 can communicate with the using system onl...

Page 136: ...ove that module from the link Link Verification This service aid tells you the operational status of an SSA link Configuration Verification This service aid lets you determine the relationship between...

Page 137: ...by the service aids tell you when you can select the identify function Note You cannot use the identify function on a device that is in reserved status Starting the SSA Service Aids To start the SSA s...

Page 138: ...in the same as those shown in the screen above 5 Select the service aid that you require then go to the relevant instructions in this chapter Set Service Mode Service Aid on page 3 67 Link Verificatio...

Page 139: ...link that passes through it might still be active even though the disk drive module itself might not be working You must put that module into the service mode before you remove it from the SSA link I...

Page 140: ...rce identifiers 11111111 through 99999999 Serial numbers of the physical disk drive modules The actual serial number of a disk drive module is shown on the front of the disk drive module 00 04 P See S...

Page 141: ...DS 8 238 SET SERVICE MODE 8 2381 SET SERVICE MODE 8 2382 pdisk3 44444444 4 P 2 GB SSA F Physical Disk Drive Move cursor onto selection then press Enter Set or Reset Identify Select this option to set...

Page 142: ...Drive pdisk8 99999999 4 P 2 GB SSA F Physical Disk Drive BOTTOM F3 Cancel F1 Exit Notes a You can select only one disk drive module at a time b If you select the service mode function and the selected...

Page 143: ...MODE 8 2381 SET SERVICE MODE 8 2382 pdisk5 66666666 4 P 2 GB SSA F Physical Disk Drive Move cursor onto selection then press Enter Set or Reset Identify Select this option to set or reset the Identif...

Page 144: ...SET SERVICE MODE 8 2381 Move cursor onto selection then press Enter TOP pdisk 11111111 4 P 2 GB SSA F Physical Disk Drive pdisk1 22222222 4 P 2 GB SSA F Physical Disk Drive pdisk2 33333333 4 P 2 GB SS...

Page 145: ...age 3 65 The Link Verification adapter menu is displayed SSA SERVICE AIDS 8 238 LINK VERIFICATION 8 2385 Move cursor onto selection then press Enter ssa 3 SSA Adapter ssa1 5 SSA Adapter ssa2 6 SSA Ada...

Page 146: ...ns of information displayed on the screen have the following meanings An SSA link must be configured in a loop around which data can travel in either direction The loop is broken if a cable fails or i...

Page 147: ...this point Asterisks indicate an unconfigured device That device might be Another SSA adapter that is in the same using system or in a different using system An SSA device that is in the SSA network...

Page 148: ...up to 30 seconds before detailed information about the SSA network becomes available to the service aids 4 When you have solved a problem press F3 Esc and 3 on some consoles to leave the display then...

Page 149: ...vice aid 1 Select Configuration Verification from the SSA Service Aids menu to display a list of pdisks and hdisks see Starting the SSA Service Aids on page 3 65 SSA SERVICE AIDS 8 238 CONFIGURATION V...

Page 150: ...dapter Port SSA_Addr Status TOP pdisk 22222222 2 A1 5 Good 2 A2 5 Good 3 A1 1 Good 3 A2 Good BOTTOM F3 Cancel F1 Exit If you select a pdisk a list of hdisks is displayed SSA SERVICE AIDS 8 238 CONFIGU...

Page 151: ...RVICE AIDS 8 238 FORMAT DISK 8 2395 Move cursor onto selection then press Enter TOP pdisk 11111111 4 P 2 GB SSA F Physical Disk Drive pdisk1 22222222 4 P 2 GB SSA F Physical Disk Drive pdisk2 33333333...

Page 152: ...STROYS ALL DATA ON THE DISK DRIVE F3 Cancel F1 Exit 3 If you are not sure of the identification pdisk number of the disk drive module that you want to format use the identify function to get a positiv...

Page 153: ...8 238 CERTIFY DISK 8 24 4 Move cursor onto selection then press Enter TOP pdisk 11111111 4 P 2 GB SSA F Physical Disk Drive pdisk1 22222222 4 P 2 GB SSA F Physical Disk Drive pdisk2 33333333 4 P 2 GB...

Page 154: ...rtify operation F3 Cancel F1 Exit 3 If you are not sure of the identification pdisk number of the disk drive module that you want to format use the identify function to get a positive physical identif...

Page 155: ...solve them then try to run the service aid again If diagnostics fail or if the same problem occurs when you try the service aid again run the diagnostics from diskette or CD ROM to isolate the problem...

Page 156: ...73 The following examples show various loops and the associated information that is displayed by the Link Verification service aid Example 1 Normal Loops In Figure 3 5 eight disk drive modules are con...

Page 157: ...Physical Serial Adapter Port A1 A2 B1 B2 Status TOP pdisk nnnnnnnn 7 Good pdisk1 nnnnnnnn 1 6 Good pdisk2 nnnnnnnn 2 5 Good pdisk3 nnnnnnnn 3 4 Good pdisk4 nnnnnnnn 4 3 Good pdisk5 nnnnnnnn 5 2 Good p...

Page 158: ...to connectors A1 and A2 of the SSA adapter However the loop is broken because the SSA cable has been disconnected from connector A2 Four disk drive modules are connected to connectors B1 and B2 of th...

Page 159: ...s Enter Physical Serial Adapter Port A1 A2 B1 B2 Status TOP pdisk nnnnnnnn Good pdisk1 nnnnnnnn 1 Good pdisk2 nnnnnnnn 2 Good pdisk3 nnnnnnnn 3 Good pdisk4 nnnnnnnn 4 Good pdisk5 nnnnnnnn 5 Good pdisk...

Page 160: ...me SSA adapter Although the missing disk drive module is reported as an error all the remaining disk drive modules can still communicate with the using system Two disk drive modules can communicate th...

Page 161: ...ss Enter Physical Serial Adapter Port A1 A2 B1 B2 Status TOP pdisk nnnnnnnn Good pdisk1 nnnnnnnn 1 Good pdisk3 nnnnnnnn 4 Good pdisk4 nnnnnnnn 3 Good pdisk5 nnnnnnnn 2 Good pdisk6 nnnnnnnn 1 Good pdis...

Page 162: ...y function to identify devices that are next to the SSA adapter on the SSA link or use the procedure described in Finding the Device When No Service Aids Are Available Finding the Device When No Servi...

Page 163: ...nts SSA address count 0 Continue to follow the SSA link from disk drive module or adapter increasing the SSA address count by 1 for each device until you reach the disk drive module or adapter that is...

Page 164: ...command is ucode 8F97 nn Name of adapter download False where nn is the adapter code package ID Use the Display or Change Configuration or Vital Product Data VPD service aid to display the VPD for the...

Page 165: ...level Serial number Disk enclosure serial number Machine type and model Type and model Manufacturer Manufacturer and plant code ROS level and ID ROM and RAM code revision levels Device specific Z2 RA...

Page 166: ...cription of function SSA adapter Device specific Z0 If the adapter contains additional DRAM modules Z0 indicates the total DRAM size in megabytes Device specific Z1 If the adapter contains a pluggable...

Page 167: ...passwords Online Diagnostics can be loaded by booting from the service mode boot list by pressing the F6 key on a directly attached keyboard or the number 6 key on an ASCII terminal The procedure for...

Page 168: ...minal loads Online Diagnostics from the service mode boot list no Diagnostic CD should be in the CD ROM drive since Online Diagnostics is typically run from a hard disk which is in the service mode bo...

Page 169: ...phical System Management Services turn on or restart the computer After the logo is displayed initialization icons appear across the bottom of the screen To enter the Open Firmware command line you mu...

Page 170: ...tead of the Open Firmware command line you must press the F1 key after the keyboard icon appears during startup After the System Management Services starts the following screen appears You may also pr...

Page 171: ...s to the location of the operating system in a particular hard disk Please see the explanation of the bootlist command in your AIX documentation To select a particular operating system as the default...

Page 172: ...arrow keys to choose which icon is highlighted then press the Enter key You can also select an icon by clicking on it with your left mouse button To leave the current screen either press the Esc key...

Page 173: ...cting this icon makes it possible for you to view information about the setup of your system unit A list similar to the following appears when you select the Config icon Chapter 5 System Management Se...

Page 174: ...Page Down key displays the next configuration screen which lists your computer s firmware version the date of its development and the firmware part number The following screen is provided by the serv...

Page 175: ...d disk Please see the explanation of the bootlist command in your AIX documentation To select a particular operating system as the default operating system To install from the list of possible devices...

Page 176: ...ed from You select one of the devices and the system searches the device for an operating system to install and if supported by the operating system in that device the name of the operating system dis...

Page 177: ...rimary diskette drive CD ROM drive Tape id 5 slot 1 Hard disk drive id 6 Slot 1 Network device To change the custom boot list enter a new order in the New column then select Save The List of Boot Devi...

Page 178: ...rotection for turning on the computer and for using system administration tools Error Log Enables you to view and clear error log information for your computer RIPL Remote Initial Program Load Allows...

Page 179: ...r Console If you have more than one display attached to your system unit or if you have an ASCII terminal attached to your system unit in addition to a keyboard and display this tool allows you to def...

Page 180: ...Power On icon is shown in the locked position if a power on password is not set then the Power On icon is shown in the unlocked position as in the screen above When you select the Entry icon a screen...

Page 181: ...d is set If you previously had set a power on password and want to remove it select the Remove icon Note If you forget the power on password you have to remove the battery for at least 30 seconds to d...

Page 182: ...ly reset and the icon returns to Remote Off Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs When you select the Entry icon a...

Page 183: ...ed position to indicate that your computer now requires the password you just entered before running system programs Note If you forget the power on password you have to remove the battery for at leas...

Page 184: ...Error Log Selecting this icon displays the log of errors your computer has encountered during operations Selecting the Clear icon erases the entries in this log 5 16 Service Guide...

Page 185: ...RIPL Selecting the Remote Initial Program Load RIPL icon above gives you access to the following selections Chapter 5 System Management Services 5 17...

Page 186: ...ss than 100 For example 129 132 4 20 may need to be entered as 123 132 004 020 If any of the addresses is incomplete or contains a number other than 0 to 255 an error message is displayed when you sel...

Page 187: ...ss is valid by sending a test transmission to that address After choosing the Ping option you may be asked to indicate which communications adapter Token Ring or Ethernet should be used to send the te...

Page 188: ...ter press the spacebar to select the adapter then highlight the OK icon and press the Enter key The next screen allows you to select the configuration of the adapter you have just chosen or allow the...

Page 189: ...the entry by moving the arrow keys then use the space bar to scroll through the available ID s After you have entered the new address use the arrow keys to highlight the Save icon and press the Enter...

Page 190: ...age ATTENTION While the new firmware image is being copied into your system unit you must not turn off the system unit Turning off the system unit during the update process may render your system unit...

Page 191: ...r file on the firmware update diskette to precover img 3 Make sure your system unit is turned off 4 Insert the firmware recovery diskette into your system unit 5 Turn on your system unit 6 When the ke...

Page 192: ...8 key after the keyboard text symbol appears during startup If you have pressed the 8 key the Open Firmware command line an OK prompt appears after the initialization and power on self tests POST are...

Page 193: ...1 Display Configuration 2 Multiboot 3 Utilities 4 Select Language X Exit Selecting the numbered options provide capabilities described on the following pages After you have finished using the text bas...

Page 194: ...owerPC 6 4 L2 Cache 512K Memory slotA 8MB slotB 8MB LPT addr 3BC COM addr 3F8 COM addr 2F8 Audio Keyboard Mouse Diskette addr 3F Integrated Ethernet addr 8 5AF67BD SCSI cntlr id 7 PCI Adapters P prev...

Page 195: ...riate parameters as to the location of the operating system in a particular Hard disk Please see the explanation of the bootlist command in your AIX documentation The Software Default option if suppor...

Page 196: ...tartup or not Select Boot Devices This selection enables you to view and change the custom boot list which is the sequence of devices read at startup time Select Boot Devices 1 Display Current Setting...

Page 197: ...Current Boot Sequence 1 Diskette 2 Ethernet Integrated 3 SCSI CD ROM id 3 slot 1 4 SCSI 5 MB Hard Disk id 6 slot 1 5 SCSI 5 MB Hard Disk id 5 slot 5 X Exit Chapter 5 System Management Services 5 29...

Page 198: ...t Device options displays the following screen Configure Nth Boot Device Device Number Current Position Device Name 1 1 Diskette 2 2 Ethernet 3 3 SCSI CD ROM 4 4 SCSI 4 5GB Hard Disk 5 P prev page N n...

Page 199: ...5 Change SCSI id 6 Update System Firmware 7 Update Service Processor 8 Select Console X Exit Set Password and Unattended Start Mode Entering this selection permits access to the following options Pas...

Page 200: ...when you are finished you are required to type the password again for verification If you previously had set a power on password and wanted to remove it select Remove Power On Password Note If you fo...

Page 201: ...d See Battery on page 6 38 for details Audio Selecting this utility turns on or off the system tones heard at power on time Remote Initial Program Load Setup This option allows you to enable and set u...

Page 202: ...P Address 3 Gateway IP Address 4 Subnet Mask X Exit Selecting the Adapter Parameters option allows you to view an adapter s hardware address as well as configure network adapters that require setup Ad...

Page 203: ...configuration menus 3Com Etherlink Fast XL 1 Media Type Auto 2 Full Duplex Auto X Exit Selecting the Media Type option allows you the change the media employed by the Ethernet adapter MEDIA TYPE 1 1...

Page 204: ...Duplex 1 Yes 2 No 3 Auto Ping the last option available from the Network Parameters menu allows you to test a connection to a remote system unit After selecting the Ping option you must choose which a...

Page 205: ...55 255 255 E Execute X Exit Display Error Log A screen similar to the following is displayed when you select this option Here you can view or clear your computer s error log Error Log Date Time ErrorC...

Page 206: ...y To perform a firmware recovery do the following 1 Locate your firmware update diskette 2 Using another system unit rename the img file on the firmware update diskette to precover img 3 Make sure you...

Page 207: ...System Management Services screens SELECT LANGUAGE 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 6 Svenska x Exit Note Your ASCII terminal must support the ISO 8859 character set in order to pro...

Page 208: ...5 40 Service Guide...

Page 209: ...removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from...

Page 210: ...vice from the antistatic bag until you are ready to install the device in the system unit With the device still in its antistatic bag touch it to a metal frame of the system Grasp cards and boards by...

Page 211: ...Covers Removal 1 Open the door Chapter 6 Removal and Replacement Procedures 6 3...

Page 212: ...Store it in a safe place 3 Remove all media diskettes CDs optical discs or tapes from drives then turn the power off to the system and all attached devices 4 Shutdown the operating system 5 Turn off...

Page 213: ...e telephone line 7 Unplug all power cords cables from electrical outlets Note the location of the following then disconnect them from the back of the system Power cord Display cable Keyboard cable Any...

Page 214: ...8 Remove the front cover a Unlock the keylock on the front cover b Lift up on the latch on the left side of the front cover 6 6 Service Guide...

Page 215: ...it forward The front cover is held in place by two spring detented ball studs d Detach the front cover s bottom hooks from the grooves located on the bottom of the system and lift the front cover off...

Page 216: ...and off the hinges Store it in a safe place 10 Remove the I O Planar cover Attention If your system has the SSA bulkhead cable installed make sure that you do not damage the cable as you remove the I...

Page 217: ...b Remove the I O planar cover Chapter 6 Removal and Replacement Procedures 6 9...

Page 218: ...he I O planar cover over the top of the system adapter housing Push the bottom of the I P planar cover in aligning the key on the system with the key slot on the cover Replace the I O planar cover b L...

Page 219: ...e side cover at a 90 degree angle Align the pins on the rear of the side cover with the two hinges on the rear of the system b Slide the side cover down c Push the side cover to close it Chapter 6 Rem...

Page 220: ...ver will not align correctly when you attempt to install it a Align the bottom of the front cover with the bottom of the system b Fit the front cover s bottom hooks into the grooves located on the bot...

Page 221: ...ver latch located on the left side of the front cover 4 Reinstall the door at the front of the system by aligning the pins with the hinges and sliding the door down Chapter 6 Removal and Replacement P...

Page 222: ...5 Close the door 6 14 Service Guide...

Page 223: ...it Removal 1 If you have not already done so remove the covers as described in Covers on page 6 3 2 Disconnect the two cables from I O Planar connectors P1 and P2 3 Disconnect the four cables from the...

Page 224: ...o the backplanes 6 Disconnect the power cord from rear of the power supply 7 Remove the three screws from the power supply 8 Remove the power supply from the system Slide the power supply forward towa...

Page 225: ...of the system 2 Secure the power supply assembly by installing the three screws that you removed in step 7 on page 6 16 3 Reconnect the cables a Reconnect the power supply cables between the power su...

Page 226: ...P17 to system card connector J1 e Reconnect the cable labeled P16 to system card connector J2 f Reconnect the cable labeled P15 to system card connector J3 g Reconnect the cable labeled P7 to system...

Page 227: ...arts are inside Removal 1 If you have not already done so remove the covers as described in Covers on page 6 3 2 Disconnect the power and signal cables to the drive you are removing 3 Slide the drive...

Page 228: ...ve the covers as described in Covers on page 6 3 2 Remove the screw from the backplane 3 Slide the backplane out to gain cable access 4 Disconnect the SCSI cable EPOW cable and power supply cable from...

Page 229: ...for proper setting The jumpers should be set as shown Replace in reverse order If you installed an SSA backplane be sure to connect the internal SSA cable between the backplane and the internal connec...

Page 230: ...not already done so remove the covers as described in Covers on page 6 3 2 Remove the I O planar cover as described in on page 6 8 3 Locate the adapter connectors and determine which adapter you want...

Page 231: ...4 Remove the screw holding the adapter Chapter 6 Removal and Replacement Procedures 6 23...

Page 232: ...pter Replacement 1 With one hand touch any metal surface of the chassis to minimize static electrical charges and then pick up the adapter 2 Locate the adapter connector location on the I O planar 6 2...

Page 233: ...3 Install the new adapter 4 Replace any parts previously removed in reverse order 5 Replace the covers as described in Covers on page 6 3 Chapter 6 Removal and Replacement Procedures 6 25...

Page 234: ...e 6 8 then return here to determine your next step 3 Remove the memory adapter card shield 4 The card is secured in place with card retainer hooks one on each end of the card Open the card retainer ho...

Page 235: ...e time 3 Remove the connector cover if you are installing the card in an unused memory card slot 4 Place the memory card in the card guide rails 5 Make sure that the black tabs on the new card are cap...

Page 236: ...8 Install the memory shield on the bottom memory card 9 Replace any parts previously removed in reverse order 10 Replace the covers as described in Covers on page 6 3 6 28 Service Guide...

Page 237: ...ibed in Covers on page 6 3 2 Remove the I O planar cover as described on page 6 8 3 Remove the memory card as described in Memory Cards on page 6 26 4 Locate the memory module connectors and determine...

Page 238: ...uch any metal surface of the chassis to minimize static electrical charges and then pick up a memory module 2 Locate the memory module connector location on the memory card 3 Install the new memory mo...

Page 239: ...e the I O planar cover as described on page 6 8 Note Adapter cables SCSI should be labeled to insure correct installation of cables to adapters slots Rearranging the order of the SCSI slots to the dis...

Page 240: ...4 Remove the Processor card s as described in Processor Card on page 6 35 6 32 Service Guide...

Page 241: ...y card s as described in Memory Cards on page 6 26 6 Remove the service processor 7 Remove the system card 8 Disconnect all cables from the connectors on the I O planar Chapter 6 Removal and Replaceme...

Page 242: ...ove I O planar Note The system card can be removed without removing the I O planar However you must remove the system card before removing the I O planar Replacement Replace in reverse order Note Be s...

Page 243: ...6 8 Attention Make sure the power cord is unplugged and the power Power LED is OFF before removing the CPU card 3 Remove the power cable from the CPU card by squeezing the tabs 4 The card is secured...

Page 244: ...card 2 Install the new CPU card 3 Replace any parts previously removed in reverse order 4 Replace the covers as described in Covers on page 6 3 Note If the system has only one CPU card it must be inst...

Page 245: ...I O planar cover as described on page 6 8 Attention Make sure the power cord is unplugged and the power LED is OFF before removing the service processor 3 Remove the service processor Replacement To r...

Page 246: ...h the part number specified for your system Use of another battery may present a risk of fire or explosion The battery connector is polarized do not attempt to reverse polarity Dispose of the battery...

Page 247: ...Chapter 6 Removal and Replacement Procedures 6 39...

Page 248: ...ert it into the front of the socket As you slide the battery toward the front of the server push it down into the socket Notes 1 Be sure to tell the customer that the time and date need to be reset If...

Page 249: ...2 Ensure that the battery polarity is correct place the battery in the holder with the positive side facing up Chapter 6 Removal and Replacement Procedures 6 41...

Page 250: ...ds remove the three screws from the adapter card bracket and remove the bracket Note The fans are numbered from bottom to top as fan 1 fan 2 fan 3 and fan 4 So the two upper fans are fans 3 and 4 3 Di...

Page 251: ...Replacement Replace in reverse order Chapter 6 Removal and Replacement Procedures 6 43...

Page 252: ...splay card mounting bracket and remove the display card 3 Rotate the display forward and out of the mounting bracket 4 Disconnect the display cable from the connector on the display assembly Replaceme...

Page 253: ...ug the LCD cable from the assembly 4 Unplug the control card cable from the I O planar 5 Swap the VPD module U2 on the Operator Panel Control Assembly from the old assembly to the new one In the unlik...

Page 254: ...e 6 8 3 Remove the external serial and parallel connectors from the rear of the system 4 Remove the cables from the I O planar connectors J41 J47 and J50 5 Remove the screws that attach the serial par...

Page 255: ...Chapter 7 Parts Information Chapter 7 Parts Information 7 1...

Page 256: ...7 2 Service Guide...

Page 257: ...card 1 way 73H4768 1 or 2 166 MHz CPU card 2 way 93H9018 1 or 2 332 MHz CPU card 1 way 93H8945 1 or 2 332 MHz CPU card 2 way 18 93H3144 1 EMC gasket I O connectors 19 93H3145 1 EMC gasket Ext SCSI con...

Page 258: ...Note See IBM RS 6000 Diagnostic Information for Multiple Bus Systems for part numbers 7 4 Service Guide...

Page 259: ...R Up to 3 1 1 2 Up to 3 1 Cable SCSI adapter to backplane Cable diskette Cable Power 2 drop Cable clamp Screw 3 5 x 6 Cable SSA ground strap backplane to chassis Cable SSA backplane to bulkhead Cable...

Page 260: ...h 1399583 1 Keyboard Bulgarian 1395881 1 Keyboard Swiss French 1385882 2 Keyboard Swiss German 1391409 1 Keyboard Norwegian 1391511 1 Keyboard Dutch 1391410 1 Keyboard Portuguese 1399046 1 Keyboard Gr...

Page 261: ...u Philippines Puerto Rico Saudi Arabia Suriname Trinidad Taiwan U S A except Chicago Venezuela 2 62X1045 Chicago U S A 3 6952311 Argentina Australia New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bul...

Page 262: ...Index Part Number Country 8 14F0051 Liechtenstein Switzerland 9 14F0069 Chile Ethiopia Italy 10 14F0087 Israel 11 6952291 Paraguay Colombia Uruguay 7 8 Service Guide...

Page 263: ...er They check whether the disk drive module is working correctly The POSTs also help verify a repair after a FRU has been exchanged There are two power on self tests POST 1 and POST 2 POST 1 runs imme...

Page 264: ...ocode If all the hardware is correct the POST sets the ROS level to zero puts the identification of the SSA adapter into POS 0 1 and puts error data into the adapter status register To recover from th...

Page 265: ...ing the problem Problem A description of the problem and the action you must take Abbreviations used in the table are DMA Direct memory access FRU Field replaceable unit IOCC Input output channel cont...

Page 266: ...p of the FRU list for that SRN Always use instructions given in the page reference when exchanging FRUs After each FRU is exchanged go to MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information...

Page 267: ...e software or microcode FRU Names Used in the SRN Table This section provides a glossary of the FRU names used FRU Name in Table Definition Backplane assembly The disk drive modules blank disk drive m...

Page 268: ...n the Link Verification service aid to isolate the failure See Link Verification Service Aid on page 3 73 If the SSA service aids are not available When the failing device is an SSA Hot Swap Disk Driv...

Page 269: ...Description Async code 04 has been received A software error has probably occurred Action Go to Software and Microcode Errors on page A 5 before exchanging any FRUs 2A005 Backplane Description Async...

Page 270: ...s of one of its their power inputs Action If the failing devices are SSA Hot Swap Disk Drives exchange the backplane If the failing devices are not SSA Hot Swap Disk Drives go to the service informati...

Page 271: ...p Disk Drives go to the service information for those devices 303FF Disk drive module 100 Description An SCSI status that is not valid has been received Action Go to Software and Microcode Errors on p...

Page 272: ...itself been switched off Action If the SSA service aids are available run the Link Verification service aid see Link Verification Service Aid on page 3 73 to determine which device is preventing conf...

Page 273: ...0008 SSA adapter card 100 Description Unable to read or write the POS registers Action Exchange the FRU for a new FRU 50010 SSA adapter card 100 Description An SSA adapter or device drive protocol err...

Page 274: ...dapter card 100 Description The SSA adapter is missing from the expected configuration Action Verify that the SSA adapter card is installed in the expected slot of the using system If it is in the exp...

Page 275: ...ady while the diagnostics are running Action Rerun the diagnostics If the problem remains exchange the FRU for a new FRU D0450 None Description A format operation is in progress The format operation t...

Page 276: ...apter card 100 Description The diagnostics have detected that the SSA adapter has corrupted the microcode but cannot download a new version of the microcode Action Exchange the FRU for a new FRU Note...

Page 277: ...configuring the SSA cables or by removing the excess devices or adapters from the loop 5 Switch on the using system If the SRN occurred because additional devices or adapters were added to a working S...

Page 278: ...A 16 Service Guide...

Page 279: ...when server power is on and the Service Processor has detected a server problem such as loss of surveillance During the first power up i e power cord is plugged into the outlet Service Processor menus...

Page 280: ...Indicators from last Boot Y3 Power on System Y3 Power off System Y2 Read NVRAM Y2 Reset Service Processor Y2 Setup Reboot Restart Policy Y2 Start Talk Mode Y2 Enable Disable Console Mirroring Y2 Y1 S...

Page 281: ...SCII terminal to either serial port Because the presence of the ASCII terminal cannot be confirmed by the Service Processor you must press a key on the ASCII terminal to confirm its presence Next the...

Page 282: ...these menus GENERAL USER MENU 1 Power On System 2 Read VPD 3 Read Progress Indicators from Last System Boot 4 Read Service Processor Error Logs 5 Read System POST Errors 6 View System Environmental C...

Page 283: ...ordinated Universal Time CUT a k a Greenwich Mean Time GMT AIX error logs have more information available and are able to time stamp with local time See B 35 for an example of the error log Read Syste...

Page 284: ...Name given to your server during setup You need the firmware version for reference when you either update or repair the functions of your service processor The System Name an optional field is the nam...

Page 285: ...ly Service Processor Firmware EPROM 1997 915 FLASH 1997 512 Copyright 1997 IBM Corporation SYSTEM NAME MAIN MENU 1 Service Processor Setup Menu 2 System Power Control Menu 3 System Information Menu 4...

Page 286: ...sable Console Mirroring Currently Disabled 4 Start Talk Mode 5 OS Surveillance Setup Menu 6 Reset Service Processor 7 Reprogram Service Processor Flash EPROM 98 Return to Previous Menu 99 Exit from Me...

Page 287: ...f the error threshold is reached by someone entering passwords remotely the Service Processor disconnects the modem to prevent potential security attacks on the server by unauthorized remote users The...

Page 288: ...session only For more information see Console Mirroring on page B 32 Start Talk Mode In a console mirroring session it is useful for those that are monitoring the session to be able to communicate wi...

Page 289: ...rvice Processor Reprogram Service Processor Flash EPROM This is an automatic process An update diskette can be acquired from the RS 6000 Support page on the Internet or from your service team The Inte...

Page 290: ...ded to be used on servers that require automatic power on after a power failure Ring Indicator Power On Menu Ring Indicate Power On is an alternate method of dialing in without establishing a Service...

Page 291: ...1 Read VPD 2 Read VPD Image from Last System Boot 3 Read Progress Indicators from Last System Boot 4 Read Service Processor Error Logs 5 Read System POST Errors 6 Read NVRAM 7 View System Environmenta...

Page 292: ...sor The time stamp in this error log is Coordinated Universal Time CUT a k a Greenwich Mean Time GMT AIX error logs have more information available and are able to time stamp with local time See B 35...

Page 293: ...g detected 5 Standby Volts is operating within normal tolerance 12 Volts A low 12 voltage reading detected 12 Volts A high 12 voltage reading detected Press Return to Continue LANGUAGE SELECTION MENU...

Page 294: ...ephone Number Setup Menu on page B 18 Call Out Policy Setup Menu see Call Out Policy Setup Menu on page B 20 Customer Account Setup Menu see Customer Account Setup Menu on page B 22 Ring Indicate Powe...

Page 295: ...name Modem Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 3 modem_f_sp 4 modem_f _sp 5 modem_f1_sp 6 modem_z_sp 7 modem_z _sp 8 none 9 Save configuration to NVRAM and Configure mo...

Page 296: ...ting a system failure The Service Processor allows setting or changing telephone numbers for Service Center Telephone Number The telephone number of the maintenance provider s computer Customer Admini...

Page 297: ...ustomer Administration Center Telephone Number is the number of the System Administration Center computer catcher that receives problem calls from servers Contact your system administrator for the cor...

Page 298: ...ver s modem is connected The service or administration center representatives need this number to make direct contact with your server for problem investigation This is also referred to as the call in...

Page 299: ...enter 3 Pager Remote timeout and Remote latency are functions of your service provider s catcher computer You should take the defaults or contact your service provider for recommended settings Number...

Page 300: ...Previous Menu Customer Account Number is assigned by your service provider for record keeping and billing If you have an account number enter it here Otherwise leave this field blank Customer RETAIN L...

Page 301: ...ots attempts count not reboots that occur after a restart attempt At restart the counter is set to 0 Use OS Defined restart policy lets the Service Processor react or not react the same as the operati...

Page 302: ...signalling a bigger problem Service Processor Functions and Features The following section discusses some of the Service Processor functions and features more fully The RS 6000 7025 F50 Series support...

Page 303: ...Call In Call Out enable disable Flash Gold Recovery block Update Flash Composite block Update System Name Modem Configuration Remote User Functions Call Out Call Home Reporting Boot failure OS Termina...

Page 304: ...the shutdown t command on servers using AIX Working in conjunction with AIX the Service Processor in your server can operate a timer much like the wake up timer on your clock radio You can set the ti...

Page 305: ...sor can monitor operating system activity see the SERVICE PROCESSOR SETUP MENU item Set Surveillance Parameters If OS activity stops the Service Processor can initiate a reboot restart process based o...

Page 306: ...e Processor surveillance and either 1 The Use OS Defined restart policy is set to NO OR 2 The Use OS Defined restart policy is set to YES and the operating system has NO automatic restart policy Refer...

Page 307: ...leaves the machine powered on logs an error and offers menus to the user If Call out is enabled the Service Processor calls to report the failure and displays the operating system surveillance failure...

Page 308: ...erating system surveillance is enabled and system firmware has passed control to the operating system and the Service Processor does not detect any heartbeats from the operating system the Service Pro...

Page 309: ...speed Enter the modem configuration filename Set up site specific parameters i e phone numbers for call out call out policy etc To call out before restart set Call Out before restart to ENABLED from t...

Page 310: ...re are two scenarios in which console mirroring can be invoked 1 Remote session first then local session added a Remote session already in progress b Remote user uses the Service Processor menus to en...

Page 311: ...fter initiation the processes are identical and automatic There are two areas in each firmware module that may need updating 1 The gold code or base code or EPROM area 2 The custom or main program or...

Page 312: ...Updating Firmware from the Service Aids Note This service aid is only supported for Online Diagnostics This service aid allows you to update the system or service processor flash Additional update and...

Page 313: ...ename is the name of the flash update image During the process the server powers down and reboots You know the process is complete when the login prompt reappears Service Processor Logs Service Proces...

Page 314: ...the diagnostics Read System POST Errors Version Severity Disposition Initiator Event being reported Extended Error Log Data xC2 x x84 x 9 x x x x x2 x x x x x x72 x74 x63 x x x x x x x x x x28 x 3 x...

Page 315: ...ge B 1 5 Set the System Name Privileged User Menus on page B 6 6 Enable Surveillance see B 8 and Service Processor Functions and Features on page B 24 7 Configure Call In Call Out see CALL IN CALL OUT...

Page 316: ...stem have initialized the server the login prompt should appear at your remote terminal if you set up seamless modem transfer refer to page D 6 for more information This may take several minutes When...

Page 317: ...Menu on page B 18 to enter the actual telephone numbers your server will use for reporting problems Serial Port Configuration To configure the serial port on an AIX system enter the following command...

Page 318: ...C 4 Service Guide...

Page 319: ...r a custom setup if required These files are included on the Sample Modem Configuration Files diskette and in your Service Processor firmware with the following names The sample modem configuration fi...

Page 320: ...file modem_z cfg is recommended If ATZn configuration file modem_z0 cfg is recommended If yes go to 5 on page D 3 If not continue with 3 below 3 Does your modem command set include a test for v 42 err...

Page 321: ...ing Customizing the Modem Configuration Files You can create your own modem configuration file s or modify the samples provided After you customize your modem configuration files you MUST access them...

Page 322: ...here ccc is the added command found in your modem manual Make this change to the third line of each of the following stanzas condout condin ripo 4 Save the changes Use this new modem configuration fil...

Page 323: ...anded off from the Service Processor to the operating system that agreeing terminal emulators becomes important The server s operating system will have some built in terminal emulators You may also ha...

Page 324: ...ssion There are about as many modem command variations as there are modems The sample modem configuration files have been written to capture the largest number of workable modem settings The modem com...

Page 325: ...ting for your server s modem See your model manual for this information The Dn command appears in three places each in three of the sample modem configuration files2 Recovery Strategy The recovery str...

Page 326: ...onger experience the connection loss If a local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as the primary console...

Page 327: ...rn echo off Q1 Turn off responses V Use numeric responses S Automatic answer inhibit Escape to command mode S 2 Answer on second ring H Hang up T Tone mode When used as T r it is a no op to maintain p...

Page 328: ...mand successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1 r or 5 r...

Page 329: ...it Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the c...

Page 330: ...e 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1 r or 5 r or 1 r timeout 6 done page send ATD...

Page 331: ...nswer inhibit Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will...

Page 332: ...pect r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or...

Page 333: ...expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations D 15...

Page 334: ...responses V Use numeric responses S Automatic answer inhibit Escape to command mode S 2 Answer on second ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to main...

Page 335: ...essful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring...

Page 336: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done D 18 Service Guide...

Page 337: ...econd ring H Hang up X Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR of...

Page 338: ...ier and DTR Ignore RTS expect r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1 Pick up second ring or timeout Expect a connection respon...

Page 339: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations D 21...

Page 340: ...D 22 Service Guide...

Page 341: ...when the Power On Self Tests POSTS and configurations tasks are completed The Pre Standby phase components are SP Initialization SP performs any necessary hardware and software initializations SP POST...

Page 342: ...ming phone line to answer calls prompt for a password verify the password and remotely display the standby menu The remote session can be mirrored on the local ASCII console if the server is so equipp...

Page 343: ...onding to System Processor Commands The SP will respond to any command issued by the system processor Runtime Phase This phase includes the tasks that the SP performs during steady state execution of...

Page 344: ...E 4 Service Guide...

Page 345: ...3 77 Format Disk 3 79 Link Verification 3 73 Set Service Mode 3 67 starting 3 65 unavailable 3 90 vital product data VPD 3 93 AIX location codes 3 48 3 54 B backplane removal and replacement 6 20 bat...

Page 346: ...12 diagnostic aids adapter POSTs power on self tests A 2 disk drive module POSTs power on self tests A 1 SRNs service request numbers A 3 A 5 diagnostics online 4 1 diagnostics standalone 4 1 dial out...

Page 347: ...n the SRN table A 5 good status 3 74 green light on connectors 3 59 3 60 H handling static sensitive devices 6 2 hdisk LUN 3 61 heartbeat B 29 how to use MAPs 2 35 I I O planar removal and replacement...

Page 348: ...nu inactivity B 3 menus Certify Disk service aid 3 81 Configuration Verification service aid 3 77 Format Disk service aid 3 79 Function Select 3 65 general user B 4 Link Verification service aid 3 73...

Page 349: ...e 3 94 N names used in the SRN table A 5 network information SSA 3 76 numbers service request description of A 3 software and microcode errors A 5 table A 6 NVRAM B 14 O OK 2 1 3 31 E 2 online diagnos...

Page 350: ...le read only memory EPROM A 2 progress indicators B 5 B 14 R RAM random access memory 3 93 Random access memory RAM 3 93 read system POST errors B 5 B 14 read only memory ROM 3 93 Read only storage RO...

Page 351: ...licy B 23 restart policy B 23 serial port selection B 17 serial port speed setup B 18 service processor menus continued setup menu B 8 supported menu options B 2 system information B 13 system power c...

Page 352: ...em card locations 1 6 system data flow 1 8 system information menu B 13 system phone number B 20 system POST errors read B 5 B 14 system power on methods B 26 system programs 5 1 Start Up 5 8 starting...

Page 353: ...VPD vital product data 3 93 Index X 9...

Page 354: ...X 10 Service Guide...

Page 355: ...ur response May we contact you Yes No When you send comments to us you grant us a nonexclusive right to use or distribute your comments in any way we believe appropriate without incurring any obligati...

Page 356: ...X 12 Service Guide...

Page 357: ......

Page 358: ...IBM Part Number 07L8343 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber February 1998 SA38 541 1 7L8343...

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