IBM INTELLISTATION E PRO 6204, User Manual

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Chapter 6. Solving problems
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• IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
• Engineering Change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
• Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted
parts contain a 7-character identification in the format IBM FRU XXXXXXX.
• Identification of software problem sources.
• Configuration of BIOS as part of an installation or upgrade.
• Changes, modifications, or upgrades to device drivers.
• Installation and maintenance of network operating systems (NOS).
• Installation and maintenance of application programs.
Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be
sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note: Response time will vary depending on the number and complexity of incoming
calls.
If possible, be at your computer when you call. Please have the following information
ready:
• Machine type and model
• Serial numbers of your IBM hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date phone
numbers, go to http://www.ibm.com/pc/support/ and click
Support Phone List .
Country Telephone number
Austria Österreich 01-24 592 5901
Belgium - Dutch Belgie 02-210 9820
Belgium - French Belgique 02-210 9800
Canada Toronto only 416-383-3344
Canada Canada - all other 1-800-565-3344
Denmark Danmark 45 20 82 00
Finland Suomi 09-22 931 840
France France 02 38 55 74 50
Germany Deutschland 07032-1549 201
Ireland Ireland 01-815 9200
Italy Italia 02-4827 5040
Luxembourg Luxembourg 298-977 5063