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IBM® IntelliStation® E Pro: User’s Guide
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
Personal Computer products and support. The address for the IBM Personal
Computing home page is http://www.ibm.com/pc/.
You can find support information for your IBM products, including supported options,
at http://www.ibm.com/pc/support/.
If you click
Profile
from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. In addition, you can
choose to receive e-mail notifications whenever new information becomes available
about your registered products.
You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada, you can receive, by fax, marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the requested information will be sent to your fax
machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-
800-426-3395.
Getting help and service
If you have a problem with your computer, you will find a wide variety of sources
available to help you.
Using the documentation and diagnostic programs
Many computer problems can be solved without outside assistance. If you experience
a problem with your computer, the first place to start is the troubleshooting information
in your computer documentation. If you suspect a software problem, see the
documentation, including README files and online help, that comes with the
operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that you can
use to help you identify hardware problems. See the troubleshooting information in
your computer documentation for instructions on using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains pages on
the World Wide Web where you can get the latest technical information and download
device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM PC
HelpCenter®. The following services are available during the warranty period:
•
Problem determination
- Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
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