IBM 8335-GTG, Handbook

Page: 21 / 70

Resolving a hardware problem
Learn how to identify the service action that is needed to resolve a hardware problem.
Procedure
1. If you have not already done so, manually boot the system.
2. Go to “Identifying a service action by using system event logs” on page 21. Then, continue with the
next step.
3. Was a service action identified?
If Then
Yes: Continue with the next step.
No: Go to step “5” on page 7.
4. Did the service action fix the problem?
If Then
Yes: This ends the procedure.
No: Go to step “5” on page 7.
5. Go to “Resolving a GPU, PCIe adapter, or device problem” on page 7. Then, continue with the next
step.
6. Was a service action identified?
If Then
Yes: Continue with the next step.
No: Go to “Collecting diagnostic data” on page 23. Then, go to “Contacting IBM service
and support” on page 24. This ends the procedure.
7. Did the service action fix the problem?
If Then
Yes: This ends the procedure.
No: Go to “Collecting diagnostic data” on page 23. Then, go to “Contacting IBM service
and support” on page 24. This ends the procedure.
Resolving a GPU, PCIe adapter, or device problem
Learn how to access log files, information to identify types of events, and a list of potential problems and
service actions.
About this task
Procedure
1. Are all of the adapters in the system missing or failed?
If Then
Yes: Replace the system backplane.
• If your system is an 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or 8335-GTX, go
to “8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or 8335-GTX locations” on page
25 to identify the physical location and the removal and replacement procedure.
Beginning troubleshooting and problem analysis 7