IBM 8335-GTG, Handbook

Page: 23 / 70

Table 1. Resource names, examples, and service procedures for different types of operating system
logs. (continued)
Resource name
Example of a log
requiring a service
action
Type of problem Service procedure
EEH Detected error on
PHB#xxx , where xxx is
the PHB number.
PCIe bus or adapter Resolve any device
driver errors that are
related to I/O and that
occurred near the time
of this operating system
log entry.
xxx has failed 6
times in the last
hour and has been
permanently
disabled , where xxx
is the PCI bus number.
PCIe bus or adapter Ensure that the correct
device drivers are
properly installed for
the device. If the
problem persists,
replace the adapter in
the PCIe slot that is
specified in the
operating system log
entry.
Resolving a network adapter problem
Learn about the possible problems and service actions that you can perform to resolve a network adapter
problem.
About this task
Note: To determine the location of the PCIe adapter, see “Identifying the location of the PCIe adapter by
using the slot number” on page 15.
Table 2. Network adapter problems and service actions
Problem
Service action
System unable to find adapter
1. Verify that the adapter is properly seated in a
compatible slot.
2. Install the adapter in a different compatible
slot.
3. Verify that the drivers for the adapter are
installed.
4. Verify that the most recent firmware is installed
on the system. Otherwise, install the most
recent firmware if it is not already installed.
5. Restart the system.
6. Replace the adapter.
7. Replace the system backplane.
8. Replace the central processing unit (CPU).
Beginning troubleshooting and problem analysis 9