IBM 8335-GTG, Handbook

Page: 28 / 70

Table 4. Storage device problems and service actions (continued)
Problem
Service action
Drive stops working suddenly
1. Verify that all internal cables are properly
seated and are not physically damaged.
2. Check the system logs to verify whether the
system detected a problem.
3. Replace the drive.
4. Replace the cable.
Other problems Check the messages and resolve any other
problems that were detected. Then, test the drive
again. If the drive continues not to function, refer
to the documentation for the drive.
Resolving an NVMe Flash adapter problem
Learn about the possible problems and service actions that you can perform to resolve a Non-Volatile
Memory Express (NVMe) Flash adapter problem.
About this task
If you suspect a problem with an NVMe Flash adapter, use the following table to determine the service
action to perform.
Note: To determine the location of the NVMe Flash adapter, see “Identifying the location of the NVMe
Flash adapter” on page 16.
Table 5. NVMe Flash adapter problems and service actions
Problem
Service action
System is unable
to find the NVMe
Flash adapter
1. If the NVMe Flash adapter has an amber LED that is flashing or is on solid,
replace the adapter. Go to “8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or
8335-GTX locations” on page 25 to identify the physical location and removal
and replacement procedure.
Important: Before you remove an NVMe Flash adapter, ensure that you back up
all data on the adapter or the array that contains the adapter. After you replace
the adapter, restore the data.
2. If the system was recently installed, moved, serviced, or upgraded, verify that the
NVMe Flash adapter is seated and installed properly.
3. Verify that the NVMe Flash adapter is compatible with the system.
4. Verify that the most recent firmware is installed on the system. Otherwise, install
the most recent firmware if it is not already installed.
5. Replace the NVMe Flash adapter. Go to “8335-GTC, 8335-GTG, 8335-GTH,
8335-GTW, or 8335-GTX locations” on page 25 to identify the physical location
and removal and replacement procedure.
Important: Before you remove an NVMe Flash adapter, ensure that you back up
all data on the adapter or the array that contains the adapter. After you replace
the adapter, restore the data.
14 Power Systems: Problem analysis, system parts, and locations for the 8335-GTC, 8335-GTG, 8335-GTH,
8335-GTW, and 8335-GTX