IBM 51, Troubleshooting Manual

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Administrator Response: Contact IBM Customer
Support.
CTGEM0010E The agent manager cannot open the
root private key associated with the
certificate authority.
Explanation: The root private key of the certificate
authority cannot be opened. This means that one or
both of the key store or password stash file are missing
or damaged.
System action:
The certificate authority is not
initialized. The certificate authority cannot generate and
renew certificates, so registration requests cannot be
processed.
Administrator Response: Check the CA.keyRing.name
and CA.keyPWfile.name properties in the agent
manager configuration file, AgentManager.properties.
Make sure that the file specified by each property is in
the directory specified by the ARS.directory property. If
both files are present, restart the agent manager. If the
problem continues, or if either file is missing, contact
IBM Customer Support.
CTGEM0011E The certificate authority was not
initialized.
Explanation: An error occurred while initializing the
certificate authority. As a result, the certificate authority
is not operational.
System action: The certificate authority was not
initialized. The certificate authority cannot generate and
renew certificates, so registration requests cannot be
processed.
Administrator Response: Check the agent manager
log and trace files for error messages and exception
traces that were generated during the initialization of
the agent manager. If the messages do not suggest a
solution, contact IBM Customer Support.
CTGEM0012E The certificate authority did not get a
block of serial numbers from the serial
number table in the agent registry.
Explanation: The serial number table in the agent
registry is a locked table. To improve performance
when assigning serial numbers to certificates, the
certificate authority does not lock the serial number
table for each serial number. Instead, it gets a block of
numbers and assigns new serial numbers from the
block.
This message indicates that the certificate authority was
unable to get a block of serial numbers from the table.
System action: The certificate authority cannot
generate and renew certificates, so registration requests
cannot be processed.
Administrator Response: Verify that the agent registry
database is available. If it is not in a local database,
make sure that you can connect to it from the agent
manager server. Look in the WebSphere trace log for
the SQL error associated with this problem for
additional information about the problem. Turn tracing
on, if it is not already on, and restart the agent
manager. If the problem continues, contact IBM
Customer Support.
CTGEM0013E The following Web Services
Description Language (WSDL) file was
not found: file_name .
Explanation:
The WSDL file specified by file_name was
not found.
System action: The Web service port implementation
associated with the file_name WSDL file was not
initialized. The function it provides is not available.
Administrator Response: Collect the message and
trace files and contact IBM Customer Support.
CTGEM0014E The following Web Services
Description Language (WSDL) file
cannot be loaded: file_name .
Explanation:
An error occurred while loading the
WSDL file.
System action: The Web service port implementation
associated with the file_name WSDL file was not
initialized, so the function it provides is not available.
Administrator Response: Collect the message and
trace files and contact IBM Customer Support.
CTGEM0015E Use a secure connection (HTTPS) for
this request.
Explanation: A client program attempted to use a
TCP/IP port that is not secure to invoke an operation
that requires a secure connection. This typically
indicates one of the following problems:
v
The client program is using the wrong port for this
request.
v
The port numbers in the agent configuration file
were modified after the agent was installed.
v
The agent manager was originally configured to run
in non-secure mode, but has been partially
reconfigured for secure mode.
System action: In addition to logging this message in
the agent manager message and trace files, the agent
manager throws an exception to notify the calling
program about the problem.
Administrator Response: Collect the message and
trace files and contact IBM Customer Support.
Chapter 11. Tivoli Common Agent Services messages
205