CTGEM0016E
The
parameter_name
parameter
cannot
be
NULL.
Explanation:
A
client
program
specified
NULL
for
the
parameter_name
parameter.
This
parameter
must
have
a
non-NULL
value.
System
action:
In
addition
to
logging
this
message
in
the
agent
manager
message
and
trace
files,
the
agent
manager
throws
an
exception
to
notify
the
calling
program
about
the
problem.
Administrator
Response:
Make
sure
that
the
agent
configuration
file
(AgentManager.properties)
lists
the
correct
port
numbers
for
each
agent
manager
request
type.
If
the
configuration
file
is
correct,
collect
the
message
and
trace
files
and
contact
IBM
Customer
Support.
CTGEM0017E
Client
authentication
is
required
to
process
the
request.
Explanation:
A
client
program
issued
a
request
to
perform
an
action
that
requires
authentication,
but
did
not
supply
a
certificate
with
the
request.
This
can
indicate
that
the
agent
is
not
correctly
configured
or
that
the
program
is
sending
the
request
to
the
wrong
TCP/IP
port.
System
action:
In
addition
to
logging
this
message
in
the
agent
manager
message
and
trace
files,
the
agent
manager
throws
an
exception
to
notify
the
calling
program
about
the
problem.
Administrator
Response:
Collect
the
message
and
trace
files
and
contact
IBM
Customer
Support.
CTGEM0018E
An
internal
HTTP
or
application
server
error
prevented
a
request
from
being
fulfilled.
Explanation:
An
internal
HTTP
or
application
server
error
prevented
the
request
from
being
fulfilled.
Look
at
the
exception
information
in
the
agent
manager
trace
log
to
determine
the
problem.
Administrator
Response:
Check
the
agent
manager
message
and
trace
files.
If
a
solution
to
the
problem
is
not
apparent,
contact
IBM
Customer
Support.
CTGEM0019E
The
agent
with
the
operating
system
GUID
"
operating_system_GUID
"
and
component
ID
"
component_ID
"
is
already
registered,
but
duplicate
registration
is
not
enabled.
The
registration
is
not
allowed.
Explanation:
An
agent
with
the
same
identification
is
already
registered,
but
the
agent
manager
is
configured
to
prevent
duplicate
registration.
The
component
ID
component_ID
identifies
the
specific
instance
of
the
agent
on
a
computer
system
by
using
the
root
configuration
directory,
or
installation
directory,
of
the
agent.
System
action:
In
addition
to
logging
this
message
in
the
agent
manager
message
and
trace
files,
the
agent
manager
throws
an
exception
to
notify
the
calling
program
about
the
problem.
Administrator
Response:
If
you
want
to
allow
duplicate
registration,
change
the
value
of
the
Registration.Agent.Reregistration.Policy
property
in
the
agent
manager
configuration
file,
AgentManager.properties.
To
allow
a
specific
agent
to
reregister,
delete
the
certificates
for
that
agent
from
the
registry.
If
the
Registration.Agent.Reregistration.Policy
setting
allows
reregistration,
delete
the
certificates
for
all
agents
running
the
same
operating
system
on
the
target
agent.
CTGEM0020E
An
agent
registration
request
from
IP_address
was
rejected
because
the
password
is
not
correct.
The
password
that
was
specified
is
password
.
Explanation:
Agent
registration
was
blocked
because
the
password
submitted
is
incorrect.
Administrator
Response:
Configure
the
agent
to
provide
the
correct
password.
CTGEM0021E
The
agent
manager
instance
cannot
be
retrieved.
Explanation:
An
error
occurred
while
running
the
agent
manager
getInstance()
method
to
retrieve
the
instance
of
the
agent
manager,
which
is
class
AgentManager.
To
determine
the
original
point
of
failure,
examine
the
trace
log
file
to
see
the
series
of
exception
traces
for
this
failure.
System
action:
The
agent
manager
is
not
operational.
Administrator
Response:
Collect
the
message
and
trace
files
and
contact
IBM
Customer
Support.
CTGEM0022E
The
agent
manager
cannot
connect
to
the
agent
registry.
Explanation:
A
database
error
occurred
while
connecting
to
the
agent
registry.
System
action:
Information
gathered
by
the
agent
manager
will
not
be
written
to
the
agent
registry.
However,
the
agent
manager
continues
to
run.
Administrator
Response:
Verify
that
the
agent
registry
database
is
operational.
If
it
is
not
running
locally,
make
sure
that
you
can
connect
to
it
from
the
agent
manager
server.
Turn
on
tracing
(if
it
is
not
already
on),
and
restart
the
agent
manager.
If
the
problem
continues,
contact
IBM
Customer
Support.
206
Tivoli
Intelligent
Orchestrator
Problem
Determination
and
Troubleshooting
Guide
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