IBM 51, Troubleshooting Manual, Page: 192 / 248

common agent will send a notification to the agent
recovery service.
Administrator Response: Check the agent manager
logs to find information that might help you diagnose
the problem. Security issues should be resolved as soon
as possible.
BTC1011E A failure occurred while accessing the
key store. The common agent was
unable to store the certificate on the
local machine.
Explanation: The common agent registration service
was unable to store the security certificate on the
common agent machine. This might be caused by a
network problem, or the machine might be offline.
System action: The common agent will not be able to
make nor accept secure network connections. The
common agent will send a notification to the agent
recovery service.
Administrator Response: Make sure the machine is
running and is reachable through the network.
BTC1012E The encryption algorithm was not
found. The JVM might not support
variable or variable . Changing JVMs or
JSSE providers might resolve this issue.
Explanation: The required encryption algorithm was
not found. The encryption algorithm is necessary for
proper security authentication.
System action: The common agent will not start
unless this problem is resolved.
Administrator Response: Make sure the JVM that is
shipped with the common agent is being used.
BTC1016I The common agent registration service
successfully obtained key and certificate
from the agent manager.
Explanation: The security certificate and key were
successfully obtained from the agent manager.
BTC1017I The security certificate and key has
been stored on the local file system.
Explanation: The security certificate and key were
successfully stored on the local file system. No user
action is necessary.
BTC1018I The common agent security credentials
are being regenerated.
Explanation: The system is creating a new set of
security credentials for the common agent.
BTC1019I The common agent needs to register for
credentials. Credentials do not exist, or
they are not valid.
Explanation: When the common agent first starts, this
message is expected because there are no credentials.
After a successful registration, this message should not
appear.
System action: The common agent will try to register
and get credentials.
BTC1021E The common agent registration failed. It
will wait
number
seconds before
attempting to register again.
Explanation: The common agent was not able to
register. It will wait, and try again.
Administrator Response: No action required.
BTC1022I The registration succeeded after number
attempts.
Explanation: No additional information is available
for this message.
BTC1023E The common agent was unable to
register and obtain the necessary
security credentials. All possibilities
have been exhausted at host host_name ,
port number . This error is being sent to
the agent recovery service.
Explanation: The resource manager will not work
properly, and other products will not be able to use its
functionality.
System action: The common agent will not start.
Administrator Response: Look for other messages in
the log that might be preventing the registration.
Review the common agent registration server log.
Resolve the problem with common agent registration
server. Then, restart the common agent.
BTC1024I The common agent will now wait for
number seconds before performing
initial registration.
Explanation: No additional information is available
for this message.
BTC1025I The common agent is attempting to
register and obtain security credentials
from common agent registration service
name at port number .
Explanation: No additional information is available
for this message.
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