IBM 24, User Manual

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Table 8 (Page 7 of 7). Troubleshooting Problems: Symptoms and Actions
Symptom Action
Test Menu items are not available If IPDS is the active data stream when the printer is taken offline, the
following Test Menu items will not be available:
Ÿ
CONFIG PAGE
Ÿ
PRINT PS FONTS
Ÿ
PRINT PCL FONTS
Ÿ
PRINT PS DEMO
Ÿ
PRINT SCS CHARS
These items reappear after a port timeout occurs (the length of the
timeout depends on the host or network attachment you use); they also
reappear if you power off the printer, wait ten seconds, and then power
on.
Factory defaults did not get reset Invoking the FACTORY DEFAULT item on the Test Menu resets most
values to the factory defaults. Some values do not get reset. These
values include LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE, BI-DI, IP
ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC
ADDRESS.
Response: To reset all values, do one of the following:
Ÿ
For A4 paper: power the printer off and then power the printer on
while simultaneously pressing the Cancel Print key.
Ÿ For Letter paper: power the printer off and then power the printer on
while simultaneously pressing the Online key.
Problems with pre-printed forms Response: Allow 5 mm between printed information and pre-printed lines,
cuts, or perforations on the pre-printed forms.
Appendix A. Troubleshooting Problems
213