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Troubleshooting Problems: Symptoms and Actions

Use the following table to locate a symptom, such as paper jams repeatedly in printer,
and then perform the suggested action to solve the problem.

Table 8 (Page 1 of 7). Troubleshooting Problems: Symptoms and Actions

Symptom

Action

A message appears in the
message display area

See Appendix B, “Understanding Printer Messages” on page 215.

Solid rectangles in the message
display area

This usually indicates a problem with the controller card or one of its
options such as a SIMM or hard drive.

Response: Make sure the SIMMs are in the correct group of sockets and
are installed correctly. See Chapter 7, “Installing Printer Options” on
page 149 for instructions on installing the optional SIMMs and hard drive.

No display messages

No message is in the message display area.

Response: The printer may not be turned on or the power cord has
become unplugged. Press the power switch to power on the printer.
Make sure the power cord is plugged in.

Changed toner cartridge and the
printer does not work

You have installed a new toner cartridge and now want to resume printing,
but the printer will not resume printing.

Response: Turn off the printer. Open the printer and reseat the toner
cartridge. The printer will not print when the toner cartridge is not seated
correctly.

Appendix A. Troubleshooting Problems

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Summary of Contents for 24

Page 1: ...IBM Network Printer 24 IBM Network Printer 24PS User s Guide IBM S544 5378 01 ...

Page 2: ......

Page 3: ...IBM Network Printer 24 IBM Network Printer 24PS User s Guide IBM S544 5378 01 ...

Page 4: ...cations should be made to your IBM representative or to the IBM branch office serving your locality If you request publications from the address given below your order will be delayed because publications are not stocked there A Reader s Comment Form is provided at the back of this publication You may also send comments by fax to 1 800 524 1519 by e mail to print_pubs vnet ibm com or by regular ma...

Page 5: ...heet Paper Tray Tray 1 13 Lower 500 Sheet Paper Tray Tray 2 13 2000 Sheet Paper Input Drawer Tray 3 13 2000 Sheet Finisher 14 Options Controller Card 14 US 9 Foot Line Cord 14 US 6 Foot Chicago Line Cord 15 Printer Stand 15 Envelope Feeder 15 Printer Memory 15 Hard Drive 16 Adobe PostScript 16 IPDS 16 Network Card for Ethernet 10Base2 or 10BaseT 16 Network Card for Token Ring 16 Twinax SCS Interfa...

Page 6: ...39 Printing a List of IPDS Fonts 39 Adjusting Print Density Printing Darker or Lighter 40 Changing the Power Savings Sleep Mode Interval 40 Changing the Language Shown on the Display Panel 41 Understanding Common Messages 42 Chapter 3 Navigating Through the Operator Panel Menus 43 Test Menu 46 Paper Menu 48 Configuration Config Menu 51 Memory Configuration Memconfig Menu 54 Parallel Menu 55 PCL Me...

Page 7: ...23 Removing Paper Jams from the Auxiliary Tray 124 Removing Paper Jams from the Envelope Feeder 124 Removing Paper Jams from the Duplex Unit 127 Removing Paper Jams from the Face Up Tray 130 Removing Paper Jams from the Face Down Tray 131 Removing Paper Jams from the 2000 Sheet Finisher 131 Chapter 6 Maintaining the Printer 139 Ordering and Replacing Supplies 139 Changing the Toner Cartridge 140 C...

Page 8: ...ter 9 Setting Printer Network Addresses 201 Defining Network Configuration Tasks 201 Using the Operator Panel Keys to Set Network Addresses 202 Setting IP Subnet Mask and Gateway Addresses 203 Setting the Locally Administered MAC Address LAA 204 Appendix A Troubleshooting Problems 205 Locating Printer Serial Number and Machine Type 205 Troubleshooting Problems Symptoms and Actions 207 Appendix B U...

Page 9: ...llers 258 Appendix E Answering Your Questions 273 Appendix F Specifications 275 Printer Specifications 275 Toner Cartridge Specifications 276 Glossary 277 Index 283 Tables 1 2000 Sheet Finisher Capacity Standard Paper Sizes 14 2 2000 Sheet Finisher Capacity Large Paper Sizes 14 3 Optional Feature Descriptions and Order Numbers 17 4 Supplies Descriptions and Part Numbers 19 5 Supported Media Types ...

Page 10: ...viii User s Guide ...

Page 11: ...Panel 27 8 IBM Network Printer 24PS Operator Panel 28 9 Operator Panel Indicator Lights 29 10 IBM Network Printer 24 24PS Configuration page 35 11 Operator Panel Menu Map 45 12 Standard and Duplex Paper Path 109 13 Standard and Envelope Feeder Paper Path 110 14 2000 Sheet Paper Input Drawer Paper Path 112 15 2000 Sheet Finisher Paper Path 113 16 Controller Card Locations for SIMMs and Hard Drive O...

Page 12: ...x User s Guide ...

Page 13: ...tions IBM calculates the expiration of the warranty period from the Machine s Date of Installation The date on your receipt is the Date of Installation unless IBM or your re seller informs you otherwise During the warranty period IBM or your re seller will provide warranty service under the type of service designated for the Machine and will manage and install engineering changes that apply to the...

Page 14: ... do not own 2 Where applicable before service is provided a Follow the problem determination problem analysis and service request procedures that IBM or your re seller provide b Secure all programs data and funds contained in a Machine c Inform IBM or your re seller of changes in a Machine s location and d Remove all features parts options alterations and attachments not under warranty service Als...

Page 15: ...al property and tangible personal property and 2 The amount of any other actual loss or damage up to the greater of 100 000 or the charge for the Machine that is the subject of the claim Under no circumstances is IBM liable for any of the following 1 Third party claims against you for losses or damages other than those under the first item listed above 2 Loss of or damage to your records or data o...

Page 16: ...xiv User s Guide ...

Page 17: ...environments may vary significantly Users of this document should verify the applicable data in their specific environment Therefore such data does not constitute a performance guarantee or warranty IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquirie...

Page 18: ...mply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interfe...

Page 19: ...tions nécessaires pour en éliminer les causes The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval No NS G 1234 J 100003 for the indirect connections to the public telecommunications systems in the United Kingdom Japanese VCCI Class 1 ITE Statement Communications Statements for Class B IBM 4324 001 Note This equipment has been tested and found to comply with...

Page 20: ...International Business Machines Corp Old Orchard Road Armonk NY 10504 Telephone 1 800 772 227 European Union EU Electromagnetic Conformity Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satis...

Page 21: ...ITE Statement Safety Notices There are three levels of safety notices DANGER calls attention to a situation that is potentially lethal or extremely hazardous to people CAUTION calls attention to a situation that is potentially hazardous to people Attention calls attention to the possibility of damage to a program device system or data Attention notices are located throughout this publication but a...

Page 22: ...rom the printer providing adequate ventilation and cooling limiting unattended operation and having trained personnel available and assigned to the printer Laser Safety This printer complies with the performance standards set by the U S Food and Drug Administration for a Class 1 Laser Product This means that the printer belongs to a class of laser products that does not produce hazardous laser rad...

Page 23: ...sed Names of keys on the operator panel and labeled printer parts are shown in bold typeface For example Press the Enter key Press Page Eject Set the front paper guide in the slot labeled LTR Tips for network administrators are shown in a box Network Administrator Tip Suggestions or tips on improving printer performance are described in this box Notes are shown as Note This note provides further e...

Page 24: ... contains technical reference information about Network Printer 24 and 24PS PostScript and PCL5e support for this printer IBM Network Printers IPDS and SCS Technical Reference S544 5312 contains technical reference information about Network Printer 24 and 24PS IPDS and SCS support for this printer IBM Network Printers Ethernet and Token Ring Configuration Guide G544 5240 describes how to configure...

Page 25: ...inter on page 143 Determining memory requirements for data streams and optional features Go to Chapter 8 Managing Printer Memory on page 197 Finding answers to commonly asked questions Go to Appendix E Answering Your Questions on page 273 Installing a usage kit Go to Appendix D Installing the Usage Kit on page 241 Loading paper Go to Loading Paper on page 88 Ordering supplies Go to Ordering and Re...

Page 26: ...ement Protocol SNMP printer Management Information Base MIB ensuring future support and compatibility Large workgroups sharing a network printer require heavy duty high volume printing with maximum forms handling flexibility The printer meets these requirements The printer supports paper sizes from B5 all the way up to ledger and A3 In addition to the broad range of paper sizes output support can ...

Page 27: ...Face Down Tray Face Up Tray Tray 1 Tray 2 Printer Stand c9pu302 Auxiliary Tray Operator Panel Figure 1 Printer with Optional Printer Stand Chapter 1 About Your Printer 3 ...

Page 28: ...Face Down Tray Face Up Tray Tray 1 Tray 2 2000 Sheet Input Drawer Tray 3 c9pu012 Auxiliary Tray Operator Panel Figure 2 Printer with Optional 2000 Sheet Input Drawer 4 User s Guide ...

Page 29: ...c9pu138 Upper paper access cover Lower paper access cover Stapler Upper bin Middle bin Lower bin Figure 3 Printer with Optional 2000 Sheet Finisher Chapter 1 About Your Printer 5 ...

Page 30: ... of A4 B4 Legal or Letter Paper tray 2 can hold 500 sheets of A3 A4 B4 Ledger Legal or Letter Auxiliary tray can hold up to 100 sheets The auxiliary tray supports envelope and paper sizes A3 A4 B4 B5 C5 COM10 DL executive folio monarch ledger legal letter and statement The auxiliary tray is also used to print labels and transparencies Two output bins one bin called the face down tray can hold 500 ...

Page 31: ...rations and text describe key printer parts you use when performing tasks such as adding paper removing paper jams and so on Printer Parts and Locations Front and Right View Figure 4 Printer Parts and Locations Front and Right View Chapter 1 About Your Printer 7 ...

Page 32: ... 2000 sheets of paper for high volume printing Printer sits atop the 2000 sheet input drawer 9 2000 sheet input drawer Tray 3 adjusters Used to support the 2000 sheet input drawer and printer Can be adjusted to stabilize the printer Illustration also shows casters that enable the printer to be rolled very short distances 10 Paper size indicator Indicator that show paper size in the paper tray 11 P...

Page 33: ...Printer Parts and Locations Rear and Left View Figure 5 Key Printer Parts and Locations Rear and Left View Chapter 1 About Your Printer 9 ...

Page 34: ...ter power cable to power source 5 Input output connectors Used to attach data cables between the options controller card and selected options such as the 2000 sheet input drawer and 2000 sheet finisher 6 Power receptacle Used to attach the 2000 sheet input drawer power cable to a power source 7 Controller card slot Opening where the controller card and options controller card are mounted inside th...

Page 35: ...Printer Parts and Locations Optional 2000 Sheet Finisher Figure 6 Key Printer Parts and Locations Optional 2000 Sheet Finisher Chapter 1 About Your Printer 11 ...

Page 36: ...per access cover input cover Open to remove paper jams 3 Stapler cover Open to access stapler for loading staples or removing jammed staples 4 Lower output bin Used to stack paper 5 Middle output bin Used to stack paper 6 Upper output bin Used to stack paper 12 User s Guide ...

Page 37: ...er tray Tray 1 does not support paper sizes A3 and ledger Lower 500 Sheet Paper Tray Tray 2 Provides replacement for the original paper tray Tray 2 supports paper sizes A3 A4 B4 Letter Legal and Ledger 2000 Sheet Paper Input Drawer Tray 3 Provides up to 2000 sheets of paper in A3 A4 B4 Letter Legal or Ledger sizes The 2000 sheet paper input drawer Tray 3 is sturdy and sits upon four rollers thus e...

Page 38: ...lique parallel 1 place and parallel 2 places For information on using the stapler function review the information provided with the printer driver You select stapling options from the printer driver not from the printer operator panel When the stapling feature is used bin 1 can hold 300 sheets bins 2 and 3 each can hold 350 sheets The stapling feature can staple 20 sheets together in one set Each ...

Page 39: ...h as duplex printing See Chapter 8 Managing Printer Memory on page 197 to determine how much memory is needed for optional features DRAM memory can be increased to a maximum of 68 MB 4MB installed and two 32MB DRAM SIMMs DRAM memory is available in 4 MB 8 MB 16 MB and 32 MB SIMMs There are two slots provided on the printer controller To install the maximum amount of memory you would install two 32...

Page 40: ...with 12 MB of RAM standard to support PostScript printing IPDS Provides Intelligent Presentation Data Stream IPDS support on one SIMM With IPDS installed you can print jobs from applications that use IPDS thus providing compatibility with many host based printers Network Card for Ethernet 10Base2 or 10BaseT Enables you to attach this printer to Ethernet based LANs A separate manual is shipped with...

Page 41: ... A3 A4 B4 Letter and Legal This feature requires the options controller card feature be installed 4520 63H4472 2000 Sheet Finisher Provides ability to staple print jobs together and stack output This feature requires the options controller card and 2000 sheet input drawer features are installed 4620 63H5662 Options Controller Card Supports use of 2000 Sheet Input Drawer Tray 3 and 2000 Sheet Finis...

Page 42: ...rk Card for Ethernet 10Base2 or 10BaseT Enables you to attach this printer to Ethernet based LANs 4161 63H2142 Network Card for Token Ring Enables you to attach this printer to Token Ring based LANs 4120 63H2141 Twinax SCS Interface Card Enables you to attach this printer to host and workstations that use Twinax communications 4141 63H2445 Coax SCS DSC DSE Interface Card Enables you to attach this...

Page 43: ...idge 15 000 impressions See note 1 63H5721 Usage kit Low Voltage 350 000 impressions See note 2 63H5718 Usage kit High Voltage 350 000 impressions See note 2 63H5719 Staple Cartridges 3 cartridges with 2 000 staples in each cartridge Used with the 2000 sheet finisher s staple function 63H5720 Note 1 For toner cartridge the approximate average yield was established with a coverage of 5 percent An i...

Page 44: ...nts The following PCL fonts are resident on the printer If you are not familiar with these fonts you can print a listing of these fonts directly from the printer See Printing a List of PCL5e Fonts on page 39 for information on printing a font list 35 PCL Outline Fonts commonly called Intellifonts Albertus Medium Albertus Extra Bold Antique Olive Antique Olive Bold Antique Olive Italic CG Omega CG ...

Page 45: ...c Formata Medium Formata Medium Italic and Formata Regular Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Oblique Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow Oblique Helvetica Narrow Bold Oblique ITC Avant Garde Book ITC Avant Garde Demi ITC Advant Garde Book Oblique ITC Advant Garde Demi Oblique ITC Bookman Light ITC Bookman D...

Page 46: ...ch may improve print performance Most of these printer drivers are shipped with an installation program that assists you in installing the printer driver on your operating system Installation information is included with the printer driver The printer may include diskettes which contain printer drivers for the following systems AIX 3 2 5 and AIX 4 1 colon files Macintosh 7 0 OS 2 2 11 and OS 2 War...

Page 47: ...M Home Page at http www ibm com or the IBM Printing Systems Company Home Page at http www can ibm com ibmprinters 2 At the IBM Home Page use the Search tool and search for Network Printer 24 or 24PS This will lead you to useful information about the printer and printer driver support 3 At the IBM Printing Systems Company Home Page select Printer Drivers Product Updates 4 Use the menu selections to...

Page 48: ...nter type pages printed paper tray type of paper used output bins network address options installed and number of pages printed Network Administrator Tip The Network Printer Manager utility alerts you to events such as a paper jam or out of toner at your workstation The utility provides a graphical user interface that enables you to check status of a printer For instance a screen is provided that ...

Page 49: ...ormation about using NPRU refer to the README file that is supplied with the utility Obtaining Network Printer Resource Utility NPRU is shipped with the OS 2 printer drivers To obtain other versions or updates follow these steps 1 Access the IBM Home Page at http www ibm com or the IBM Printing Systems Company Home Page at http www can ibm com ibmprinters 2 At the IBM Home Page use the Search tool...

Page 50: ...Data File PDF format for online viewing and printing To obtain this manual in PDF format 1 Access the IBM Home Page at http www ibm com or the IBM Printing Systems Company Home Page at http www can ibm com ibmprinters 2 At the IBM Home Page use the Search tool and search for Network Printer 24 or 24PS 3 At the IBM Printing Systems Home Page select Printer Drivers Product Updates 4 Use the menu sel...

Page 51: ...o use the Network Printer 24 and 24PS operator panel The operator panel location is shown below The operator panel consists of a message display area status indicator lights and operator keys Figure 7 IBM Network Printer 24 Operator Panel Copyright IBM Corp 1997 27 ...

Page 52: ... message display area see Understanding Common Messages on page 42 For a complete listing see Appendix B Understanding Printer Messages on page 215 For information about operator panel keys see Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 For an overview of some of the most common operator panel tasks see Performing Other Common Operator Panel Tasks on page...

Page 53: ...e function is on the printer may automatically resume printing after thirty seconds For more information see the description of the AUTOCONT item under Configuration Config Menu on page 51 Off the printer is operating normally Page Eject On a page or partial page is stored in memory If you are printing a PCL5e job you can press the Page Eject key to print the page The Page Eject key has no effect ...

Page 54: ...fline to use this key Use the Enter key to change a menu item to a new value when the value is displayed in the message display area After you press Enter an asterisk appears next to the value indicating that the value is active Use the Menu key to scroll through the menu list As you scroll through the list the current menu is displayed in the message display area Note Before you can navigate menu...

Page 55: ...iguration Menus Configuration menus contain lists of items that define current settings for the printer such as default fonts default input trays and output bins and attachment configuration settings To work with configuration menus 1 Make sure the printer is offline If the printer is online press the Online key to take it offline 2 Press the Menu key to display the menu you want 3 Press the Item ...

Page 56: ...urrently printing See Canceling a Print Job on page 38 2 Make sure the printer is offline If the printer is online press the Online key to take it offline 3 Press the Menu key once TEST MENU appears in the message display area 4 Press the Item key once CONFIG PAGE appears in the message display area Note that the menu name appears on the top line and the action item appears on the second line 32 U...

Page 57: ...R LANG ENGLISH DUPLEX ENVELOPE FEEDER PS ETHERNET DISK 32 MB Extra Memory TOTAL MEMORY 36 MB TRAY 1 LETTER TRAY 2 11 X 17 PAGE COUNT 3330 TONER CTR 1741 FUSER CTR 1741 CODE LEVELS CTL 1 04 PCL 1 3 1 PS 1 06 EN 5 16 PERSONALTY AUTO BI DI ON PORT TIMEOUT 15 PAGEPROT AUTO COPIES 1 PAGESIZE LETTER ORIENTAION P FORM 60 LINES FNTSCR INTERNAL FONTNUM 0 PT SIZE 12 00 PITCH 10 00 SYMSET ROMAN 8 PAGEPROT AU...

Page 58: ...ts for the printer the toner cartridge the fuser and printer program code levels a Page Count The number of pages printed on the printer b Toner CTR The number of pages printed with the toner cartridge You should reset the toner count whenever you replace the toner cartridge See Machine Information Menu on page 80 for more information c Fuser CTR The number of pages printed with the fuser You shou...

Page 59: ...T PCL SAVE OFF PS2 SAVE OFF PAGE COUNT ERROR LOG TONER CTR FUSER CTR LANG ENGLISH DUPLEX ENVELOPE FEEDER PS ETHERNET DISK 32 MB Extra Memory TOTAL MEMORY 36 MB TRAY 1 LETTER TRAY 2 11 X 17 PERSONALTY AUTO BI DI ON PORT TIMEOUT 15 PAGEPROT AUTO COPIES 1 PAGESIZE LETTER ORIENTAION P FORM 60 LINES FNTSCR INTERNAL FONTNUM 0 PT SIZE 12 00 PITCH 10 00 SYMSET ROMAN 8 PAGEPROT AUTO COPIES 1 PRINT ERRS OFF...

Page 60: ...y resolution 1 Make sure the printer is offline If the printer is online press the Online key to take it offline 2 Press the Menu key until you see CONFIG MENU 3 Press the Item key until you see QUALITY REFINE REFINE is the factory default if it has already been changed you will see the new value instead of REFINE 36 User s Guide ...

Page 61: ...ntil you see QUALITY ECONO 5 Press the Enter key An asterisk appears next to ECONO indicating that it is now the active value 6 To restore the printer to READY status press the Online key Chapter 2 Using the Operator Panel 37 ...

Page 62: ...t how to print pages in duplex mode and the optional duplex feature is installed in the printer The binding item has two values long or short Long prints the paper so that the document can be bound along the long edge while short prints the paper so the document can be bound on the short edge Long is the most common binding for documents while short is more common for calendars and presentations A...

Page 63: ...he PCL5e fonts list 5 After the page prints press the Online key to restore the printer to READY status Printing a List of PostScript Fonts Situation You have the optional PostScript Level 2 SIMM installed on your printer and you want to see a list of the PostScript fonts Action 1 Press the Online key to take the printer offline 2 Press the Menu key TEST MENU appears in the display area 3 Press th...

Page 64: ...elect the new density An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Online key Changing the Power Savings Sleep Mode Interval Situation You want to change the power savings mode to increase or decrease the interval When you first install your printer the printer is set up to go into power savings mode or sleep mode after it is in...

Page 65: ...e Shift and Menu keys simultaneously you see LANGUAGE MENU 3 Press the Item key LANG ENGLISH appears as the first menu item unless the language has already been changed 4 Press the Value key until you see the language you want to select 5 Press the Enter key An asterisk appears next to the language showing that it is active 6 To restore the printer to READY status press the Online key Chapter 2 Us...

Page 66: ...r is offline and cannot receive print jobs Response To receive printing jobs press the Online key PCL PARALLEL The printer is online and receiving data for a PCL5e print job through the parallel port Response None required PS PARALLEL The printer is online and receiving data for a PostScript print job through the parallel port Response None required 02 TONER LOW The toner is either low or depleted...

Page 67: ...g options 48 CONFIG MENU Define how the printer handles paper jams and certain other error conditions define toner density power savings mode and print quality 51 MEMCONFIG MENU Define whether the printer saves data stream information when it switches ports 54 PARALLEL MENU Define how the printer handles jobs sent through the parallel port including the data stream bi directional communications an...

Page 68: ...NGUAGE MENU Define the language the printer uses to display operator panel messages and menus 81 The following is a menu map you can use as a quick reference for navigating through the menus You can also print a printer configuration page and use that page as a menu map Note Depending upon your printer s configuration some menus may not be displayed For instance if you do not have a token ring net...

Page 69: ...c9pu196 Power Online Menu Continue Page Eject Cancel Print Enter Attention Item Value Shift Network Printer 24 Figure 11 Operator Panel Menu Map Chapter 3 Navigating Through the Operator Panel Menus 45 ...

Page 70: ... SCS CHARS These items reappear after a port timeout occurs the length of the timeout depends on the host or network attachment you use they also reappear if you power off the printer wait twenty seconds and then power on TEST MENU ITEM Description CONFIG PAGE Prints the Printer Configuration Page See Example 1 Printing the Printer Configuration Page on page 32 for more information PRINT PS FONTS ...

Page 71: ...BCDIC hexadecimal dump of non IPDS data coming across the coax cable you can use the dump for troubleshooting coax problems After you select this item it changes to CANCEL CX HEX Data that is sent to the printer is not interpreted but is printed as raw data in hexadecimal values To stop printing data in hexadecimal values select CANCEL CX HEX TX HEX PRT CANCEL TX HEX TX HEX PRT prints a hexadecima...

Page 72: ...1 Printing the Printer Configuration Page on page 32 for more information 4 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing PAPER MENU ITEM VALUE Description SOURCE TRAY 1 TRAY 2 TRAY 3 AUXTRAY ENVELOPE Selects the default paper tray to use Only installed trays...

Page 73: ...lls up and then stacked in the next bin Paper is stacked face down When you select CONTINUOUS the upper bin is the default bin After the upper bin fills up with paper paper is stacked in middle bin But if the middle bin or lower bin already has paper stacked in the bin from another print job an error message 29 Output Full is displayed This is because paper is not to be stacked on top of an existi...

Page 74: ...int from the auxiliary tray 2 PostScript jobs can override MANUAL OFF however they cannot override MANUAL ON Therefore if you do set MANUAL to ON make sure you reset MANUAL to OFF after you complete the jobs you want to print manually AUXSIZE LETTER LEGAL 11 X 17 A3 A4 A5 EXEC COM10 MONARCH C5 DL B4 B5 JIS B5 ISO FOLIO STAMNT JPOSTD Defines the paper or envelope size being used in the auxiliary tr...

Page 75: ...optional 2000 sheet finisher they need to select that function from the printer driver The stapling function cannot be accessed from the operator panel Each user must decide if they want their print job stapled Make sure your users are aware that the stapling function can staple 20 sheets together in one set Each bin can hold up to 30 sets of stapled paper if the total number of sheets is less tha...

Page 76: ...continue printing or the Cancel Print key to cancel the current job DENSITY nn Sets the toner density nn can be from 0 to 15 where 0 is the least dense lightest and 15 is the most dense darkest 6 is the default value Please note that increasing the density setting can increase the amount of toner used If you find you are using more than the expected amount of toner you may want to decrease the den...

Page 77: ... jobs your users print For instance if your users print primarily memos and word processing jobs try using the Quality setting of Econo with a lower Density setting If your users print primarily spreadsheets or documents with complex graphics try using the Quality setting of REFINE and a higher density setting If your users include photographs in their print jobs you may want to use the NORMAL set...

Page 78: ... 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing MEMCONFIG MENU ITEM VALUE Description PCL SAVE OFF ON Specifies whether or not the printer saves PCL5e information downloaded fonts macros patterns when it switches from PCL5e to another data stream OFF the pri...

Page 79: ...ow the printer treats jobs it receives over the parallel attachment AUTO the printer determines if the data stream is PCL5e or PostScript and handles it accordingly This is the recommended value PCL the printer treats all data streams as PCL5e PS the printer treats all data streams as PostScript This option appears only if the PostScript SIMM is installed BI DI ON OFF Turns bi directional communic...

Page 80: ... Menus Two Examples on page 31 before continuing PCL MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer protects the minimum amount of memory necessary to print the page ON the printer reserves enough memory to process an entire page without compression before it prints the page This helps in the rare case where the printer compression function causes a loss of qual...

Page 81: ...ident fonts first SOFT use downloaded fonts first FONTNUM nn Specifies the default font nnn is the number of the font The default is 0 Valid values are 0 to 58 To display a list of available fonts and their corresponding numbers select PRINT PCL FONTS from the Test Menu See Printing a List of PCL5e Fonts on page 39 for more information PTSIZE nn nn Specifies the point size of the default font if i...

Page 82: ... ISO L2 ISO L5 PC 8 PC 8D N PC 850 PC 852 PC8 TK WIN L1 WIN L2 WIN L5 DESKTOP PS TEXT VN INTL VN US MS PUBL MATH 8 PS MATH VN MATH PI FONT LEGAL ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 WIN 3 0 Specifies the symbol set to use 58 User s Guide ...

Page 83: ...or Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing PS MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer uses the minimum amount of memory necessary to print a page ON the printer reserves enough memory to process an entire page without compression before it prints the page This can help in the rare case where the printer compres...

Page 84: ...with menus please read Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing TOKEN RING MENU ITEM VALUE Description PERSONALTY AUTO PCL PS IPDS Specifies how the printer treats jobs it receives over the token ring attachment AUTO the printer examines the data stream and handles it accordingly PCL the printer treats all data streams as PCL5e PS the ...

Page 85: ... for information on setting the address MAC ADDRESS nn nn nn nn nn nn Specifies the MAC medium access control number of the printer Note Normally the MAC ADDRESS should be set to the unique MAC ADDRESS on the network interface card You can however also use the MAC ADDRESS field to define locally administered addresses LAA Resetting the printer to factory defaults sets the LAA back to the MAC addre...

Page 86: ...ease read Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing ETHERNET MENU ITEM VALUE Description PERSONALTY AUTO PCL PS IPDS Specifies how the printer treats jobs it receives over the Ethernet attachment AUTO the printer examines the data stream and handles it accordingly PCL the printer treats all data streams as PCL5e PS the printer treats al...

Page 87: ...page 201 for information on setting the address MAC ADDRESS nn nn nn nn nn nn Specifies the MAC medium access control number of the printer Note Normally the MAC ADDRESS should be set to the unique MAC ADDRESS on the network interface card You can however also use the MAC ADDRESS field to define locally administered addresses LAA Resetting the printer to factory defaults sets the LAA back to the M...

Page 88: ...Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing COAX SCS MENU ITEM VALUE Description TRAY1 TRAY2 TRAY3 AUX COR C PORT PORT LAND Specifies the default orientation for jobs printed from each tray TRAY1 and TRAY2 are standard input trays TRAY 3 is 2000 sheet input drawer AUX is the auxiliary tray Each input can be assigned one of the following default ori...

Page 89: ... 0 specifies either the value specified in the job or the PCL default value for the printer LINE SPACING 1 2 Specifies single or double spacing 1 single spacing 2 double spacing CPI nn Specifies the default characters per inch or pitch nn can be 0 10 12 15 16 7 20 or 27 The default is 10 0 specifies a proportional font FGID 1452 Note that proportional fonts use proportional spacing which may cause...

Page 90: ...nternational 871 Icelandic TBM nnnn The top binding margin TBM determines the position of line 1 relative to the top edge of the printable area when printing in portrait or landscape orientation TBM is measured in tenths of an inch with a default of 0 Valid values are 0 to 99 It applies to all paper sources LBM nnnn The left binding margin LBM determines the position of column 1 relative to the le...

Page 91: ...LUE Description TRAY1 TRAY2 TRAY3 AUX COR C PORT PORT LAND Specifies the default orientation for jobs printed from each tray listed on the menu TRAY1 and TRAY2 are standard input trays TRAY 3 is 2000 sheet input drawer AUX is the auxiliary tray Each input can be assigned one of the following default orientations COR computer output reduction Printing in landscape with the logical page reduced to f...

Page 92: ...or landscape whichever better fits the dimensions If the requested dimensions do not fit on the paper the default orientation for the tray COR PORT LAND or C PORT determines how the sheet is printed DISABLE the page prints using the default orientation for the tray COR PORT LAND or C PORT Notes 1 Values specified in the data stream override values set at the printer 2 The factory defaults orientat...

Page 93: ...hes to attachments with jobs waiting nnn can be from 0 to 255 The default is 90 seconds IRQ TMEOUT nn Specifies when an IRQ intervention required timeout is sent This tells the printer how long to wait for an intervention required condition to be corrected before notifying the host of the error nn can be from 0 to 20 minutes The default is 1 minute 0 specifies to never send an IRQ timeout HLD TMEO...

Page 94: ... IPDS Menu ON sends an order complete as soon as data is received OFF waits until the print job is physically complete to send order complete PA1 none Selecting this value and pressing the Enter key sends a PA1 signal to the host Note This applies to SCS only not DSC DSE or IPDS PA2 none Selecting this value and pressing the Enter key sends a PA2 signal to the host Note This applies to SCS only no...

Page 95: ...ters Twinax Coax Configuration Guide 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing TWINAX SETUP MENU ITEM VALUE Description SCS ADDR OFF n The twinax hardware address of the SCS port n can be from 0 to 6 Notes 1 SCS ADDR and IPDS ADDR cannot be set to the s...

Page 96: ...rate printers on the same twinax port The printer cannot be attached to two different twinax systems using the same twinax card One printer prints SCS data to one address SCS ADDR and the other prints IPDS to another address IPDS ADDR BUFFER SIZE 1024 256 Specifies the IPDS buffer size in bytes The SCS buffer size is always 256 PORT TMEOUT nnn Specifies the number of seconds the printer waits for ...

Page 97: ...ork with menus please read Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing COAX DSC DSE MENU ITEM VALUE Description PRINT IMAGE ON OFF Selects printing options in non SCS mode ON True Screen image in Local Copy True Screen image in Non SCS print Unformatted print in Local Copy Unformatted print in Non SCS print OFF Null line suppression in Lo...

Page 98: ... the first line of the next page next form line 1 column 2 FF LAST ON OFF Determines where to position the next character when the Form Feed command occurs at the end of the print buffer ON an automatic new line occurs after the print order is completed next form line 2 column 1 OFF suppress automatic new line after the print order is completed next form line 1 column 1 FF VALID OFF ON Determines ...

Page 99: ...rinter 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing IPDS MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer uses the minimum amount of memory necessary to print a page ON the printer reserves enough memory to process an enti...

Page 100: ...e the appropriate level of PSF software installed Consult with your system administrator DEFAULT FGID nnnnn Specifies the default FGID Font Typeface Global Identifier which identifies the default resident font the printer uses The default value is FGID 416 which specifies Courier 10 point as the default resident font To print a listing of all installed IPDS fonts see Printing a List of IPDS Fonts ...

Page 101: ...T and Y OFFSET is NOT recommended when generating new applications especially duplex applications Y OFFSET nnn Sets the print offset in the Y vertical direction nnn can be from 999 to 999 The default setting is 0 pels Positive values move the starting point for printing down from the physical point of origin Negative values move the starting point for printing up The physical point of origin is to...

Page 102: ...bar codes Problems arise when text positioning commands are used to move across text or into non text image graphic or bar code areas Both COMP1 and COMP2 reduce the line spacing of text only and have no effect on non text data To minimize this problem select COMP1 because Begin Line commands are not normally used to move across or into non text areas If however the application you want to compres...

Page 103: ...e IPDS data is formatted Setting EARLY COMPL ON may improve print performance but may also degrade recovery and cause lost data for some printing problems such as jams IPDS PORT COAX TX TRING ETHER Specifies the attachment you use for IPDS jobs Note You can print IPDS from more than one port setting this item therefore does not restrict you from printing from multiple ports Also this item may not ...

Page 104: ...press the Value key to scroll through the list TONER CTR Displays the toner cartridge counter Note IBM recommends resetting this counter whenever you change toner cartridges To reset the counter 1 Scroll to TONER CTR then press the Enter key to display the toner cartridge page count 2 Press the Value to reset the toner cartridge page counter to zero 3 Press the Enter key to save the new setting Th...

Page 105: ...the operator panel to work with menus please read Using the Operator Panel Keys on page 30 and Navigating Menus Two Examples on page 31 before continuing ITEM Description ENGLISH DANISH DUTCH FINNISH FRENCH GERMAN ITALIAN KATAKANA NORWEGIAN PORTUGUESE SPANISH SWEDISH Selects the language in which the printer displays operator panel messages and menus Note On the actual operator panel the name of e...

Page 106: ...82 User s Guide ...

Page 107: ...aper Tray 1 even if the default tray is set to paper Tray 2 Selecting Paper and Other Printable Material The following table shows the supported media types and weights for inputs and outputs on the printer For each media type the table also indicates if simplex single sided print or duplex two sided print is supported by the particular input tray By using the information in this table paper handl...

Page 108: ...o yes yes Transparencies no no simplex no yes yes Labels no no simplex no yes yes Com10 Business Envelope 4 125 x 9 5in no no simplex simplex yes no B5 ISO envelope 176 x 250mm no no simplex simplex yes no C5 Envelope 162 x 229mm no no simplex simplex yes no DL Envelope 110 x 220mm no no simplex simplex yes no Monarch Envelope 3 875 x 7 5in no no simplex simplex yes no JPOSTD 150 x 200mm no no sim...

Page 109: ... do not need to specify tray 2 from your printer driver or datastream Selecting Output as Face Up or Face Down You can select from the operator panel or printer driver to send your print job output either face up printed side up or face down printed side down to an output bin or tray Face up Face down ABC A B C c9pu309 Defining the Printable Area The printable area is defined as the area where pri...

Page 110: ...mm Important When printing from an application make sure you do not exceed the margins listed above For example you must make sure that you set from your application the left margin to be more than 0 16 inches or 4 0 mm from the left side of the paper 86 User s Guide ...

Page 111: ...there is more humidity nearer the floor Store paper on a flat surface to avoid curling Store paper at the same temperature and humidity levels as the roomr where the printer is located for at least 24 hours before using the paper Paper may curl or wrinkle due to the change in temperature or humidity Make sure paper is not stored in direct sunlight This can bleach the paper and dry the paper out Ch...

Page 112: ...oward the back of the auxiliary tray If using prepunched paper place the punched side toward the left side of the auxiliary tray Two sided printing if optional duplex unit is installed Tray 1 Tray 2 and Tray 3 Place pre printed side up with the top of the printed paper toward the back of the printer If using prepunched paper place the punched side toward the left side of the paper tray Auxiliary t...

Page 113: ...ght to unlock the front paper size guide 1 Match the arrow to the correct paper size 2 and then lock the dial by turning the dial to the left 3 Lift the left paper size guide up and remove from paper tray Align the tip of the paper size guide with the correct paper size marker 1 and then return the paper size guide by placing it down into the paper tray 2 Chapter 4 Loading Paper and Envelopes 89 ...

Page 114: ...he paper does not exceed the paper limit mark 1 Also check to see that the paper is under the white retaining clips 2 located on the front and back of the paper tray 6 Close the paper tray by sliding the paper tray forward If you removed the paper tray completely from the printer line up the yellow arrow on the paper tray to the yellow arrow on the printer and slide the paper tray forward 90 User ...

Page 115: ...d with printer on the paper size indicator 8 Insert the paper size indicator in the slot located in the front of the paper tray Make sure the label matches the paper in the paper tray Chapter 4 Loading Paper and Envelopes 91 ...

Page 116: ... pin to unlock the front paper guide Lift up the front paper guide and set aside 3 Move the front paper guide to the desired paper size location The top and bottom slots are labeled with paper sizes For instance if you want to load letter size paper set the front paper guide in the top and bottom slots labeled LTR 11X17 4 Make sure the front paper guide is set into the same slots on both the top a...

Page 117: ...nt to load legal size paper set the front paper guide in the top and bottom slots labeled LGL 7 Make sure the rear paper guide is set into the same slots on both the top and bottom Once the rear paper guide is set in place push down on the locking pin to ensure the rear paper guide is held in place 8 Lift the pin to unlock the left paper guide Lift up the left paper guide and set aside Chapter 4 L...

Page 118: ...er guide is set into the same slots on both the top and bottom Once the left paper guide is set in place push down on the locking pin to ensure the left paper guide is held in place 11 For larger size paper such as A3 11X17 B4 and Legal the paper slots are located as shown below and are labeled from left to right A3 11X17 B4 and LGL 12 Load paper with print side down into the drawer Make sure the ...

Page 119: ...per size indicator 15 On the front of the 2000 sheet input drawer you can insert a paper size indicator to indicate what type of paper is loaded in the drawer Insert the paper size indicator into the slot and push the paper size indicator into place Chapter 4 Loading Paper and Envelopes 95 ...

Page 120: ...o Auxiliary Tray 1 Use labels that are on full sheets with no spaces or bent corners The following illustration shows a label sheet with missing labels and a label sheet with bent corners Using labels on partial sheets or labels with bent corners can cause the labels to become detached inside the printer 2 Paper must be loaded into the auxiliary tray with either the short edge or long edge of the ...

Page 121: ... A4 and Letter size paper with the long edge first as shown below c9pu289 Long edge 3 Grasp the handle and pull the auxiliary tray 1 towards you To locate the tray see Figure 4 on page 7 Chapter 4 Loading Paper and Envelopes 97 ...

Page 122: ...iary extension tray is used to support larger size paper you will still want to make sure the tray is pulled out and latched in place This helps avoid problems feeding paper to the printer 5 If you are printing larger size paper such as 11X17 pull out the other extension tray 1 98 User s Guide ...

Page 123: ...aper 2 as shown below 7 Make sure paper does not exceed the paper marks that are located on the paper guides 8 When loading envelopes adjust the paper guides 1 to fit the envelopes Load the envelopes 2 as shown below Loading Envelopes into Envelope Feeder Do not use envelopes as shown below as envelopes with windows ties and self adhesive strips can cause paper jams Chapter 4 Loading Paper and Env...

Page 124: ... tray is used to support larger size envelopes you will still want to make sure the tray is pulled out and latched in place This helps avoid problems feeding envelopes to the printer 3 Press the left guide button and slide it all the way to the left to move both guides This enables you to place envelopes between the guides you will adjust the guides later to match the envelope size 100 User s Guid...

Page 125: ...ers to flatten the corners 5 Fan all corners to remove any stiffness and make sure to straighten any curled corner 6 Tap the envelopes on a flat surface to align the envelopes as shown below This helps avoid problems feeding envelopes to the printer Chapter 4 Loading Paper and Envelopes 101 ...

Page 126: ...ad the envelopes so that the envelopes are slightly angled starting from the bottom The bottom envelope should be slightly further in than the top envelope 8 Press the left guide button and slide all the way to the right until the guides slightly touch the sides of the envelopes Make sure the guides do not cause the envelopes to bend as this could cause a paper jam 102 User s Guide ...

Page 127: ...pes does not exceed 100 Even if you can stack more than 100 envelopes under the limit mark which is the triangle shape shown in the following illustration you should not stack more than 100 envelopes at a time in the envelope feeder When you are ready to print select the envelope feeder value from the operator panel menu See Using the Paper Menu on page 104 for more information Chapter 4 Loading P...

Page 128: ...n the printer If the 2000 sheet input drawer is installed it appears as TRAY3 and if the envelope feeder is installed it appears as ENVELOPE 5 Press the Enter key to select the new tray An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Online key Note Printer driver values specified by a user override defaults set at the printer For ...

Page 129: ...erisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Online key Defining the Envelope Feeder Envelope Size Situation You want to define a new envelope size for the optional envelope feeder Action 1 Press the Online key until you see OFFLINE in the display 2 Press the Menu key until you see PAPER MENU in the display 3 Press the Item key until ...

Page 130: ...he default paper feeding from the auxiliary tray is automatic When manual feeding is ON paper feeding is manual one sheet at a time Messages on the operator panel prompt you to insert each sheet Note When MANUAL is set to ON you can only print from the Auxiliary Tray IBM suggests you keep the default value of MANUAL OFF and when you need to print from the Auxiliary Tray you select the Auxiliary Tr...

Page 131: ...ou are printing a landscape document you can have your document stapled in the top right corner or stapled in the top center of the document If you choose right corner one staple is stapled if you choose top center then two staples will be stapled Long edge Long edge Short edge Short edge Portrait Landscape A A A A A A A A c9pu291 Chapter 4 Loading Paper and Envelopes 107 ...

Page 132: ...108 User s Guide ...

Page 133: ...area of the paper path the paper is often jammed in other areas Therefore it is a good idea to check the entire paper path whenever you see a paper jam message Figure 12 shows the paper path with the optional duplex feature installed The standard paper path is indicated by white arrows the duplex paper path is indicated by black arrows Figure 12 Standard and Duplex Paper Path Copyright IBM Corp 19...

Page 134: ... area and paper jams that you cannot reach from the right cover 2 Right cover Open to remove paper jams from Tray 1 and 2 3 Front cover Open to remove paper jams and also to remove paper jams from the duplex unit 4 Left cover Open to remove paper jams and also to remove paper jams from the duplex unit Figure 13 shows the paper path with the optional envelope feeder feature installed c9pu240 2 3 4 ...

Page 135: ...wing are covers you open to remove paper jams 1 Top cover Open to remove paper jams from the fuser area and paper jams that you cannot reach from the right cover 2 Envelope Feeder Check for paper jams 3 Right cover Open to remove paper jams from Tray 1 and 2 4 Front cover Open to remove paper jams 5 Left cover Open to remove paper jams Chapter 5 Clearing Paper Jams 111 ...

Page 136: ...s the paper path with the optional 2000 sheet paper input drawer installed The 2000 sheet paper input drawer paper path is indicated by black arrows Figure 14 2000 Sheet Paper Input Drawer Paper Path 112 User s Guide ...

Page 137: ...nnot reach from the right cover 2 Right cover Open to remove paper jams from Tray 1 and 2 3 Paper pick up cover Open to remove paper jams from 2000 sheet input drawer Tray 3 4 Left cover Open to remove paper jams and also to remove paper jams from the duplex unit Figure 15 shows the paper path with the optional 2000 sheet finisher installed The 2000 sheet finisher paper path is indicated by black ...

Page 138: ...aper jams 1 Lower paper access cover input cover Open to remove paper jams between the printer and the 2000 sheet finisher 2 Stapler cover Open to remove stapler jams 3 Output upper middle and lower bins Check for paper jams 4 Upper paper access cover output cover Open to remove paper jams between the printer and the 2000 sheet finisher and paper jams that occurred in the stapling process 114 User...

Page 139: ...ams from the Face Down Tray on page 131 25 1 25 2 26 1 and 26 2 Paper has jammed near the front cover or if the duplex unit is installed in the duplex unit Go to Removing Paper Jams from the Duplex Unit on page 127 27 Paper has jammed near the auxiliary tray because the wrong size paper was loaded into the auxiliary tray Go to Removing Paper Jams from the Auxiliary Tray on page 124 33 1 33 2 and 3...

Page 140: ... from the Paper Delivery Area on page 135 Important Occasionally after you open a printer cover to remove a paper jam and then close the cover the printer may not return to the Ready state If this occurs check for another paper jam If no other paper jam is found then simply open any printer cover and then close the printer cover This should return the printer to the Ready state Removing Paper Jams...

Page 141: ... cover see Figure 5 on page 9 You may want to remove the face up tray for easier access CAUTION Do not touch the fuser labeled in the printer It can be extremely hot Always wait at least 40 minutes for the fuser to cool down Chapter 5 Clearing Paper Jams 117 ...

Page 142: ...3 Remove paper from these areas by gently pulling the paper in the direction of the arrows 118 User s Guide ...

Page 143: ... the Imaging Area 1 Turn printer power off and unplug power cord CAUTION Failure to turn off the printer before working with its internal components can result in electric shock 2 Open the top printer cover To locate the left printer cover see Figure 4 on page 7 CAUTION Do not touch the fuser labeled in the printer It can be extremely hot Always wait at least 40 minutes for the fuser to cool down ...

Page 144: ...dle 1 the green handle is labeled 2 and open the transfer guide lock tray 2 Note Make sure you do not lift up the transfer guide lock tray 2 beyond its upright position as this could damage the printer 6 Lift up transfer guide lock tray and remove paper 7 Release the green lever green lever is labeled 3 8 Close the transfer guide lock tray 9 Replace the toner cartridge 10 Close the top cover 11 Pl...

Page 145: ... paper pick up cover 1 2 Open the right cover 2 To locate the right cover see Figure 4 on page 7 3 If paper jam is from Tray 1 pull the green lever down to open the tension plate and then remove the paper To avoid tearing the paper make sure you open the tension plate before removing the paper Chapter 5 Clearing Paper Jams 121 ...

Page 146: ...emove paper as shown below 5 Close the right cover and the pick up cover 6 If you do not find a paper jam in the above steps check paper Trays 1 and 2 to make sure there is no wrinkled or unusable paper in the trays 122 User s Guide ...

Page 147: ...nstalled lower the paper pick up cover To locate the pick up cover see Figure 4 on page 7 2 Remove paper from the paper pick up cover by lifting the metal frame metal frame has a green label on it and pulling the paper out Also check above the metal frame 3 Close the paper pick up cover Chapter 5 Clearing Paper Jams 123 ...

Page 148: ...r jams can be removed this way 2 If the paper cannot be removed easily from the auxiliary tray you will need to remove the paper by opening the top cover and removing the toner cartridge as described in Removing Paper Jams from the Imaging Area on page 119 Removing Paper Jams from the Envelope Feeder Follow these steps 1 Turn printer power off CAUTION Failure to turn off the printer before working...

Page 149: ...ve the envelope feeder by slightly raising the end of the feeder 1 and pull the envelope feeder out towards you 2 5 Remove jammed envelope s If an envelope is torn make sure no paper is left in the envelope feeder rollers 6 Replace the envelope feeder Chapter 5 Clearing Paper Jams 125 ...

Page 150: ...hese steps 1 Turn printer power off CAUTION Failure to turn off the printer before working with its internal components can result in electric shock 2 Open the left printer cover To locate the left printer cover see Figure 5 on page 9 You may want to remove the face up tray for easier access c9pu227 CAUTION Do not touch the fuser labeled in the printer It can be extremely hot Always wait at least ...

Page 151: ...If you are printing a large quantity of envelopes you may want to place the fuser envelope levers in the up position but return the fuser envelope levers to the down position when finished printing Removing Paper Jams from the Duplex Unit If the optional duplex unit is installed follow these steps to remove a paper jam 1 Press the top center area of the front cover which is located on the front of...

Page 152: ...duplex unit follow these steps 1 Close the front cover 2 Turn printer power off 3 Unplug the printer CAUTION Failure to turn off the printer before working with its internal components can result in electric shock 4 Open the left printer cover To locate the left printer cover see Figure 5 on page 9 CAUTION Do not touch the fuser labeled in the printer It can be extremely hot Always wait at least 4...

Page 153: ...he green plate 2 can be placed in a vertical position The green plate must be placed in a vertical position to access paper jams 7 Lift up the green plate 1 and gently pull the paper towards you 2 After you remove the paper return the green plate 1 to its original position Chapter 5 Clearing Paper Jams 129 ...

Page 154: ...power cord to power source 12 Turn printer power on Removing Paper Jams from the Face Up Tray Follow these steps 1 Try to remove the paper jam from the face up tray by pulling the paper towards you Most paper jams can be removed this way 2 If the paper cannot be removed easily from the face up tray you will need to remove the paper by following the steps listed in Removing Paper Jams from the Fuse...

Page 155: ...r full indicator can move freely and is not obstructed as this can cause a output bin full error message Removing Paper Jams from the 2000 Sheet Finisher The 2000 sheet finisher paper jams may occur in several areas Locate the correct area and perform the appropriate steps Removing Paper Jams from the Paper Feed Area 1 Turn power off to both 2000 sheet finisher and printer 2 Unplug power cables fr...

Page 156: ...er 6 Turn power on for both 2000 sheet finisher and printer Removing Paper Jams from the Transfer Area 1 Turn power off to both 2000 sheet finisher and printer 2 Unplug power cables from both 2000 sheet finisher and printer 3 Pull the 2000 sheet finisher away from printer to be able to reach the lower paper access cover See Figure 3 on page 5 to locate covers 132 User s Guide ...

Page 157: ...les to both 2000 sheet finisher and printer 7 Turn power on for both 2000 sheet finisher and printer Removing Paper Jams from the Reversing Area 1 Turn power off to both 2000 sheet finisher and printer 2 Unplug power cables from both 2000 sheet finisher and printer Chapter 5 Clearing Paper Jams 133 ...

Page 158: ...s cover See Figure 3 on page 5 to locate covers c9pu164 4 Open the upper paper access cover 5 Remove jammed paper as shown below c9pu166 6 If paper is jammed in the face up tray lift the paper guide 1 and remove the paper 2 Lower the paper guide back into place c9pu169 1 1 2 134 User s Guide ...

Page 159: ...for both 2000 sheet finisher and printer Removing Paper Jams from the Paper Delivery Area 1 If paper jam is visible in output bins remove paper as shown below If the paper jam is difficult to remove try slightly lifting up the output tray and then remove the paper jam c9pu171 2 If paper jam is not visible in output bins open upper paper access cover top cover and check for paper jam Chapter 5 Clea...

Page 160: ...age 5 to locate the stapler cover 4 Inside the stapler cover are instructions for removing staple jams review these instructions The instructions are located on the stapler cover as shown below c9pu172 REPLA CING THE CAR TRIDGE REMPLA CEMENT DES CAR T OUCHE A USWECHSELN DER P A TR ONE REEMPLAZD DEL CAR TUCHO 5 Pull the stapler unit down to access the staple cartridge c9pu182 136 User s Guide ...

Page 161: ... remove the jammed staple s Do not try to remove jammed staples with your fingers use a pointed object 8 Push the staple jam release plate back down until the plate locks into place c9pu175 9 Return the stapler unit to the original position and close the stapler cover c9pu176 10 Plug power cables in and turn power on for both 2000 sheet finisher and printer Chapter 5 Clearing Paper Jams 137 ...

Page 162: ...138 User s Guide ...

Page 163: ...ies reseller Part numbers for supplies are listed in Ordering Supplies on page 19 If you have no reseller you can order from IBM Printer Supplies in the U S or Canada by calling 1 888 IBM PRINT 1 888 426 7746 In other countries contact your point of purchase for information about where to order supplies or you can call IBM Supplies Fulfillment Operations at the following numbers Denmark 800 15534 ...

Page 164: ...Information Menu on page 80 Note that the counter is accurate only if it was reset when the current cartridge was installed Important Only use a toner cartridge part number 63H5721 that is designed specifically for the Network Printer 24 and 24PS See Ordering Supplies on page 19 for information on ordering toner cartridges Check the toner package for instructions on how to return empty toner cartr...

Page 165: ...rtridge to direct sunlight 2 Do not open the drum shutter 3 Do not leave the toner cartridge exposed outside the protective bag for more than five minutes 7 Gently rotate the toner cartridge five or six times back and forth not up or down as shown below to evenly distribute the toner This helps ensure that toner is spread evenly and helps prevent toner smears 8 Lift the white protective tape 1 on ...

Page 166: ...nge ring at the end of the toner cartridge Pull the orange ring straight out to remove the toner seal 11 Grip the toner cartridge with both hands and slide the toner cartridge into the printer as shown Make sure the arrow on the toner cartridge is facing up and pointing toward the printer when inserting the toner cartridge 142 User s Guide ...

Page 167: ...tion page to make sure toner cartridge is working correctly See Example 1 Printing the Printer Configuration Page on page 32 Cleaning the Printer Use a soft lint free cloth to clean the outside covers of the printer Attention Do not use abrasive cleaners on the printer covers Do not use detergent solutions or other liquids on electronic components Do not use cleaners that contain ammonia Cleaning ...

Page 168: ...ace the brush and the toner cartridge 6 Close the top cover and plug the power cord back into the power outlet 7 Plug in power cord and turn on the printer Cleaning the Transfer Guide Area If you have a problem with toner being smeared on your paper you can clean this area 1 Turn off the printer and unplug the power cord 2 Open the top cover and remove the toner cartridge Place the toner cartridge...

Page 169: ...leaning this area may help 1 Turn off the printer and unplug the power cord 2 Open the top cover and remove the toner cartridge Place the toner cartridge in a protective bag to avoid direct sunlight 3 Use a soft clean cloth to wipe off any toner residue and paper dust from the silver metal strip 2 The silver metal strip is located by the green handle labeled 2 Avoid touching the transfer charging ...

Page 170: ...ith each cartridge holding 2000 staples Follow these steps 1 Turn printer and 2000 sheet finisher power off 2 Unplug the printer and the 2000 sheet finisher power cords 3 Open the stapler cover 1 to remove the empty staple cartrdige c9pu206 1 4 Remove the empty staple cartridge 146 User s Guide ...

Page 171: ...push the stapler unit back to the original position c9pu178 7 Press the test button using a pointed object to place the staples in the ready position This prepares the stapler to begin stapling If you do not perform this test it may take several print jobs before the staples are placed in the proper position for stapling Chapter 6 Maintaining the Printer 147 ...

Page 172: ... a stapler test from the Operator Panel Follow these steps 1 Press the Online key to take the printer offline 2 Press the Menu key to select TEST MENU 3 Press the Item key to select STAPLE TEST 4 Press the Enter key to start the stapler test A test page is printed and stapled If the test page is not stapled check the staple cartridge 5 Press the Online key to make the printer online and ready to p...

Page 173: ... controller card see page 162 The 2000 sheet input drawer Tray 3 see page 174 The 2000 sheet finisher see page 180 Staple cartridge see page 191 The printer stand see page 193 To verify that options are installed correctly print the Configuration Page See Example 1 Printing the Printer Configuration Page on page 32 Important Whenever you install an option make sure you are using the latest printer...

Page 174: ...touch the static protective package containing the option to the mounting bracket which is metal and where the screws are mounted on the controller card for at least two seconds This reduces static electricity from the package and from your body When possible remove the option and install it directly in the controller without setting the option down When this is not possible place the static prote...

Page 175: ...lready be installed You need to adjust the paper stopper to match the paper you are printing 2 Lift up the paper stop 1 3 Pull the paper stop 2 back and set at the indicator that matches the paper you are printing such as LTR for letter Chapter 7 Installing Printer Options 151 ...

Page 176: ...Installing the Face Up Tray Follow these steps 1 Unpack the face up tray 2 Attach the left 1 and right 2 tray clips to the printer 152 User s Guide ...

Page 177: ...roller card Use this illustration as a guide for locating and installing options such as the hard drive To locate where the printer controller card on the printer see Figure 16 on page 154 1 Hard drive 2 Network Interface Cards two cards shown installed 3 Options Controller Card 4 DRAM SIMMS 5 FLASH SIMMS Chapter 7 Installing Printer Options 153 ...

Page 178: ...emory SIMM b Two slots can be filled with data stream SIMMs which include Adobe PostScript Level 2 and Intelligent Printer Data Stream IPDS c One slot is filled at the factory with a SIMM This SIMM holds information used by the printer for PCL 3 DRAM SIMMs Two slots are provided for installing DRAM SIMMs 4 Hard drive The hard drive can be mounted on the controller card Optional SIMMs include Dynam...

Page 179: ...umb screws that fasten the controller board 4 Remove the controller board by pulling controller board toward you 5 Locate the correct socket for the type of SIMM you are installing The SIMM sockets are labeled FLASH and DRAM See Figure 16 on page 154 for location Your optional SIMM works only if it is installed in the correct socket a The DRAM SIMMs must be installed in either of the two sockets o...

Page 180: ...ckets does not matter 6 Align the SIMM with the socket 7 Insert the SIMM at a 45 degree angle and move it into position in the socket 8 Using your thumbs press with even pressure on both ends of the SIMM until the SIMM is firmly seated in the socket 156 User s Guide ...

Page 181: ...lled in the socket by looking at its position from the sides of the controller card 11 If you are also installing a hard drive go to step 7 on page 159 12 Place the controller card back into the printer 13 At the back of the printer tighten the thumb screws that fasten the controller card 14 Connect cables to the controller board 15 Connect the power cord to the back of the printer Chapter 7 Insta...

Page 182: ...n the correct slot For instance if installing a DRAM SIMM make sure the DRAM SIMM is seated in a slot labeled DRAM Important To confirm that you have correctly installed an option print a configuration page The report will list the options if they have been correctly installed See Example 1 Printing the Printer Configuration Page on page 32 Note If the SIMM you installed does not appear on the pri...

Page 183: ... 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 Remove any cables attached to the controller board 5 At the back of the printer loosen the thumb screws that fasten the controller board 6 Remove the controller board by pulling controller board toward you 7 Unpack the hard drive 8 Position the hard drive with the four screws facing the four matching ...

Page 184: ...ve slightly down and toward the connector 1 The pins 2 on the hard drive should be firmly seated in the connector 1 10 If you are also installing memory or data stream SIMMs go to step 5 on page 155 11 Insert the controller card back into the printer 160 User s Guide ...

Page 185: ... printer warms up the READY message displays on the operator panel Note If the message display area shows solid rectangles reseat the card Important To confirm that you have correctly installed a hard drive print a configuration page The report will list the hard drive if it has been correctly installed See Example 1 Printing the Printer Configuration Page on page 32 Note If the hard drive does no...

Page 186: ...ts internal components can result in electric shock 2 Remove any cables attached to the controller board 3 At the back of the printer loosen the thumb screws that fasten the controller board 4 Remove the controller board by pulling controller board toward you 5 On the controller board remove the screws 1 from the options controller connector faceplate 2 This is necessary so that cables from the op...

Page 187: ...ions controller card on the controller board 1 2 3 c9pu047 8 If you have difficulty inserting the connector into controller board connector you may want to perform these steps a Remove the options controller connector support 2 b Insert the connector support 2 into the controller board c Line up the options controller card so that the connector 1 and cable connection 3 can easily be inserted into ...

Page 188: ...t the cables to the controller board 12 Connect the power cord to the back of the printer 13 Connect the other end of the power cord to a grounded AC outlet 14 Switch the printer power on 15 Attach communication cable between the 2000 sheet input drawer and the options controller card 16 After the printer warms up the READY message displays on the operator panel 164 User s Guide ...

Page 189: ...card cannot communicate with the 2000 sheet input drawer Check the cable connection Important To confirm that you have correctly installed the options controller card print a configuration page The report will list the options controller card if the card was installed correctly See Example 1 Printing the Printer Configuration Page on page 32 Chapter 7 Installing Printer Options 165 ...

Page 190: ...ator Tip Follow the instructions for handling static sensitive devices described on page 150 If you are installing a Token Ring card jumpers must be installed over certain pins on the card For instructions see the IBM Network Printers Ethernet and Token Ring Configuration Guide which is included with the card Use the following procedure to install a Network Interface card 1 Unpack the network inte...

Page 191: ...it with the two guides at the top and bottom of the slot Slide the card vertically into these guides pushing slowly and firmly until you can feel the card seat into the socket 7 Tighten the thumbscrews Chapter 7 Installing Printer Options 167 ...

Page 192: ...velope Feeder The optional envelope feeder enables you to stack up to 100 envelopes in the feeder Figure 17 shows the key parts of the envelope feeder Figure 17 Key Envelope Feeder Parts and Locations 1 Envelope pressure plate Helps keep envelopes stacked correctly for printing 2 Extension tray Holds larger size envelopes 3 Envelope side guide Adjusts to fit different size envelopes 168 User s Gui...

Page 193: ...rinter 3 Open the auxiliary tray To locate the auxiliary tray see Figure 4 on page 7 4 Remove the envelope feeder slot cover by pulling the cover to the right 1 and then removing the cover towards you 2 You may want to save this cover if you choose to remove the envelope feeder at a later time Chapter 7 Installing Printer Options 169 ...

Page 194: ... 2 by positioning the envelope feeder at a slight angle Once the envelope feeder is in position gently slide the envelope feeder into the printer until you hear a clicking sound which means the envelope feeder is seated firmly in place 7 Lift up the envelope pressure plate 1 and pull the extension tray 2 out 170 User s Guide ...

Page 195: ...correctly installed See Example 1 Printing the Printer Configuration Page on page 32 Installing the Duplex Unit Option The duplex unit enables you to print on both sides of paper two sided printing Follow these steps to install the duplex unit 1 Turn printer power off and unplug printer power cable 2 Open the left printer cover To locate the left printer cover see Figure 5 on page 9 3 Unpack the d...

Page 196: ... Align the duplex unit with the printer as shown below 5 With both hands grasp the outer edges of the duplex and insert the duplex unit into the printer 6 Push the duplex unit into place 172 User s Guide ...

Page 197: ...s up the READY message displays on the operator panel Important To confirm that you have correctly installed the duplex unit print a configuration page The report will list the duplex unit if installed properly See Example 1 Printing the Printer Configuration Page on page 32 Chapter 7 Installing Printer Options 173 ...

Page 198: ...unplug power cord 2 Unpack the 2000 sheet input drawer Inside the drawer you should find a caution sheet paper size card and label and input output I O cable Note A power cord is not supplied with 2000 sheet input drawer 3 Open the paper pick up cover and remove the two orange spacers To remove the orange spacers pinch the spacer tab and then pull the spacer slightly up The spacers will come loose...

Page 199: ...ate the printer Press down on the casters on the part labeled ON to lock the casters in place This prevents the printer from rolling CAUTION When moving the printer keep in mind that the back of the printer is heavier than the front Chapter 7 Installing Printer Options 175 ...

Page 200: ...8 kg and requires four people to carry the printer Do not attempt to carry the printer by yourself otherwise injury may result 6 Line up the holes on the bottom of the printer with the pins on the 2000 sheet input drawer 176 User s Guide ...

Page 201: ...e port 2 is used to connect the 2000 sheet finisher to the 2000 sheet input drawer 9 The I O cable has two connectors 15 pin and 14 pin The 15 hole connector is plugged into the 2000 sheet finisher 15 pin port the 14 pin connector is plugged into the options controller card Review the following illustration to determine the difference between 15 pin and 14 pin connector The cable connector labeled...

Page 202: ...rallel port on the controller card Turn both screws to secure the I O cable in place 12 Close the paper pick up cover To locate the paper pick up cover see Figure 4 on page 7 13 Turn the four support adjusters until the adjusters touch the floor 14 Connect the power cords to printer and 2000 sheet input drawer and power source Note A power cord is not supplied with 2000 sheet input drawer 178 User...

Page 203: ...t drawer and the options controller card Also make sure the I O cable connectors are plugged into the appropriate connector Important To confirm that you have correctly installed the 2000 sheet input drawer print a configuration page The report should show 2000 sheet input drawer Tray 3 installed See Example 1 Printing the Printer Configuration Page on page 32 Chapter 7 Installing Printer Options ...

Page 204: ...e 2000 sheet finisher to the printer After removing the accessory box check that you have the following items as shown below For an illustration showing key parts see Figure 3 on page 5 Note Installation instructions are provided with the 2000 sheet finisher You may use those instructions or the instructions provided below 180 User s Guide ...

Page 205: ...c9pu143 1 2 3 x3 x7 4 5 6 7 8 9 10 11 12 Figure 19 Finisher Parts and Accessories Chapter 7 Installing Printer Options 181 ...

Page 206: ...2000 sheet finisher and printer 6 Input output cable Used to attach the 2000 sheet finisher to the 2000 sheet input drawer 7 Guide rail Attaches the 2000 sheet finisher to the printer to provide support 8 Printer delivery slot adapter Attaches to printer to help guide paper into the 2000 sheet finisher 9 Ground adapter Attaches to printer to reduce electrostatic discharge 10 Cord holder Holds I O ...

Page 207: ...000 sheet finisher 3 Lift the accessory box out of the carton c9pu147 CAUTION The 2000 sheet finisher weighs 62 lb 28 kg and requires two people to carry the 2000 sheet finisher Do not attempt to carry the 2000 sheet finisher by yourself otherwise injury may result 4 Lift the 2000 sheet finisher out of the carton in the direction of arrow as shown below c9pu148 5 Remove tape and protective materia...

Page 208: ...c9pu149 c9pu150 6 Open the front cover and remove spacers See Figure 3 on page 5 for locations c9pu151 184 User s Guide ...

Page 209: ...s on the tray into the slots on the 2000 sheet finisher Tray should snap into place c9pu152 2 Lower the tray until the tray stops c9pu153 3 Attach the screws as shown and tighten the screws with your fingers c9pu154 4 Repeat for the other two trays Chapter 7 Installing Printer Options 185 ...

Page 210: ...o the slot where the face up tray was attached 3 Make sure the adapter is seated over the lip 1 on the printer s eject slot as shown below c9pu159 1 Attaching the Guide Rail The guide rail attaches the 2000 sheet finisher to the printer This guide rail must be installed because the guide rail helps the 2000 sheet finisher to stay in place while stacking paper If the guide rail is not installed the...

Page 211: ...ms and paper skewing 1 Place the printer and 2000 sheet finisher approximately one meter three feet apart c9pu155 1m 2 Slide the guide rail into the adapter on the 2000 sheet finisher and attach the screw to fasten the guide rail to the 2000 sheet finisher c9pu157 3 Insert the metal part of the ground adapter into the adapter on the 2000 sheet input drawer Chapter 7 Installing Printer Options 187 ...

Page 212: ...t the guide rail into the adapter on the 2000 sheet finisher c9pu158 5 Align the 2000 sheet finisher with the printer and slide the 2000 sheet finisher until the guide rail latches into place on the printer c9pu199 188 User s Guide ...

Page 213: ...6 Review the following illustration as the completed assembly should appear as shown below c9pu163 Chapter 7 Installing Printer Options 189 ...

Page 214: ...heet finisher connector Review the following illustration to determine the difference between the 15 pin and 14 pin connectors The cable connector labeled 15 is a 15 pin connector the cable connector labeled 14 is a 14 pin connector 3 Connect the cables as shown below if you are attaching the 2000 sheet finisher to the 2000 sheet input drawer If you are attaching the 2000 sheet finisher to the pri...

Page 215: ...sure the I O cable connectors are plugged into the appropriate connector Important To confirm that you have correctly installed the 2000 sheet finisher print a configuration page The report will list the 2000 sheet finisher See Example 1 Printing the Printer Configuration Page on page 32 Installing a Staple Cartridge Follow these steps 1 Turn printer and 2000 sheet finisher power off 2 Unplug the ...

Page 216: ...ion c9pu178 5 Press the test button using a pointed object to place the staples in the ready position This prepares the stapler to begin stapling If you do not perform this test it may take several print jobs before the staples are placed in the proper position for stapling 192 User s Guide ...

Page 217: ...s storage Follow these steps to install the printer stand 1 Turn printer power off and unplug power cord 2 Unpack the printer stand 3 Move the printer stand to the location where you want to locate the printer Press down on the casters on the part labeled ON to lock the casters in place This prevents the printer from rolling CAUTION When moving the printer keep in mind that the back of the printer...

Page 218: ... lb 48 kg and requires four people to carry the printer Do not attempt to carry the printer by yourself otherwise injury may result 4 Line up the holes on the bottom of the printer with the pins on the printer stand 194 User s Guide ...

Page 219: ...5 Plug power cord in and turn printer power back on Chapter 7 Installing Printer Options 195 ...

Page 220: ...196 User s Guide ...

Page 221: ... on the hard drive You have 810 MB of storage space for fonts and overlays Note Overlays are also stored in printer memory and hard drive from your printer driver Network Administrator Tip You can use the Font Installer function from the printer driver to view the fonts that are stored on the printer You may want to remove infrequently used fonts to free up printer memory or hard drive space You c...

Page 222: ... in that the fonts are not erased even if the printer is powered off until you send a command to the printer to erase the fonts There is one slot provided for flash memory You can order either a 2 MB or 4 MB Flash SIMM Hard Drive Supports processing of print jobs and storage of fonts Fonts can be stored on the hard drive which enables the printer to print fonts that are not resident on the printer...

Page 223: ...n Memory Configuration supports the ability to define whether or not the printer saves datastream information when the printer is switched between data streams such as IPDS PCL or PostScript Table 7 Memory Requirements Requirement Simplex Duplex PCL Only PAGEPROT AUTO 8MB 8MB PAGEPROT ON Letter 6MB 10MB PAGEPROT ON A3 12MB 20MB Context Saving 10MB 14MB PCL and PostScript PAGEPROT AUTO 8MB 8MB PAGE...

Page 224: ... in memory and add a new page to memory An example would be where a large print job with complex graphics is sent to the printer When a page that contains a complex graphic is stored in memory there might not be enough memory to process that page Page Protection reserves as much memory as needed to print the page No other pages are moved into memory until the previous page is printed Without Page ...

Page 225: ...perating system and application software See IBM Network Printers Ethernet and Token Ring Configuration Guide for information on operating system and application prerequisites 2 Install the printer network interface card See Installing the Network Interface Card on page 166 3 Collect network configuration data See IBM Network Printers Ethernet and Token Ring Configuration Guide for information on ...

Page 226: ...nd begin beaconing Using the Operator Panel Keys to Set Network Addresses Following is a description of how the operator panel keys are used to set printer network addresses Cancel Press the Menu or Item key to cancel any change or entry before it takes effect The change has taken effect if an asterisk is displayed to the right of the changed value Increment Press the Value key The value increment...

Page 227: ...ld whose value you can change at this point 5 Press the Value key The asterisk goes away and the value is incremented by one The range of the address values is zero to 255 6 Press the Value key until the desired value is displayed then press Enter to set the value The moves to the next value for example 1ð ð ð ð 7 Press the Value key until the desired value is displayed then press the Enter key 8 ...

Page 228: ...dress that came with the card for example MAC ADDRESS ð1 ð4 AC 9A ðð ðð The indicates the value you can change at this point Notice that the first pair of values 01 in this case is shown on the same line as MAC ADDRESS 5 Press the Value key The asterisk goes away and the value is incremented by one The range of the address values is zero to 255 hex that is FF 6 Press the Value key until the desire...

Page 229: ... problem is in the network or cabling leading to the printer the configuration page will still print 3 Use the symptom and action table provided in this section to identify and detect problems 4 Call your service representative If you cannot solve a problem call your point of purchase or IBM customer technical support at 1 800 358 6661 in the U S A and Canada 5 If you need IBM operating system sup...

Page 230: ...c9pu210 2 Use 4324 as the machine type 206 User s Guide ...

Page 231: ... the correct group of sockets and are installed correctly See Chapter 7 Installing Printer Options on page 149 for instructions on installing the optional SIMMs and hard drive No display messages No message is in the message display area Response The printer may not be turned on or the power cord has become unplugged Press the power switch to power on the printer Make sure the power cord is plugge...

Page 232: ...ation page and make sure the appropriate network interface card is installed look under Installed Options If the card does not appear under installed options reseat the card see Installing the Network Interface Card on page 166 If problems persist you may need a new card Also refer to IBM Network Printers Ethernet and Token Ring Configuration Guide which is shipped with the Ethernet and Token Ring...

Page 233: ... MEMORY If the printer does not recognize all of the memory you have installed remove and reseat the memory SIMM If reseating the memory SIMM does not correct the problem replace it Added paper and the printer does not work You have added or changed paper and now the printer will not print Responses 1 Open and close the printer tray and make sure it is positioned correctly 2 Make sure that paper i...

Page 234: ...printing problem IPDS jobs are not printing Responses 1 Print a configuration page See Example 1 Printing the Printer Configuration Page on page 32 If the controller recognizes the IPDS feature the configuration page will list the IPDS menu and Installed options will list IPDS If IPDS is not listed remove and reseat the IPDS SIMM If reseating the SIMM does not correct the problem replace the SIMM ...

Page 235: ...r and Other Printable Material on page 83 for more information 4 Install a new toner cartridge Light prints may indicate that you need to replace the toner cartridge See Changing the Toner Cartridge on page 140 for instructions on removing and replacing the toner cartridge If you cannot obtain a toner cartridge immediately try the following Remove the existing toner cartridge from the printer Grip...

Page 236: ...des are adjusted correctly for the size paper you are using 2 The paper you are using in the printer may not be compatible with your printer Verify that the paper you are using conforms to the specifications for the printer 3 Check for obstructions in the paper path Obstructions may include paper clips and corners of previously jammed paper 4 Check the paper supply tray for damaged paper 5 Reload ...

Page 237: ...lts did not get reset Invoking the FACTORY DEFAULT item on the Test Menu resets most values to the factory defaults Some values do not get reset These values include LANGUAGE AUXSIZE PCL SAVE PS SAVE BI DI IP ADDRESS SUBNET MASK GATEWAY ADDRESS and MAC ADDRESS Response To reset all values do one of the following For A4 paper power the printer off and then power the printer on while simultaneously ...

Page 238: ...214 User s Guide ...

Page 239: ...messages do not have numbers assigned to the messages whereas error and service messages have numbers assigned Error Messages that describe a condition such as Cover Open require you to perform an action such as closing a cover See Error Messages on page 221 for a listing of status messages Service Messages that describe a condition where a part has failed or needs repair and generally requires yo...

Page 240: ... Memconfig Menu however due to a configuration change such as removal of memory the printer no longer has enough memory to support context saving Action None required To restore context saving add more memory to the printer See Estimating Memory Requirements on page 199 for more information CONTEXT SAVE CHANGE Meaning The values for the PCL SAVE or PS SAVE items under the Memconfig menu have been ...

Page 241: ... keys simultaneously to continue as if there were no hard drive installed IPDS COAX Meaning The printer is receiving IPDS data through the coax interface Action None required IPDS ETHERNET Meaning The printer is receiving IPDS data through the Ethernet interface Action None required IPDS TOKEN RING Meaning The printer is receiving IPDS data through the token ring interface Action None required IPD...

Page 242: ... is in Ready state NONIPDS COAX Meaning The printer is receiving SCS or DSC DSE data through the coax interface Action None required NONIPDS TWINAX Meaning The printer is receiving SCS data through the twinax interface Action None required OFFLINE Meaning The printer is offline Action Press the Online key to make the printer active ONLINE HEX PRT Meaning The printer is performing a hexadecimal dum...

Page 243: ...N RING Meaning The printer is receiving PJL data through the token ring interface Action None required PJL TWINAX Meaning The printer is receiving PJL data through the Twinax interface Action None required POWER SAVER ON Meaning The printer is in power savings sleep mode and has temporarily reduced power Power will be restored as soon as a job is submitted Action None required PS PARALLEL Meaning ...

Page 244: ...ORING DEFAULTS Meaning The printer is restoring the factory defaults for the printer Action None required SWITCHING TO IPDS Meaning The printer is switching to IPDS Action None required SWITCHING TO PCL Meaning The printer is switching to PCL5e Action None required SWITCHING TO PS Meaning The printer is switching to PostScript Action None required SWITCHING TO PJL Meaning The printer is switching ...

Page 245: ... so now 05 LOAD STAPLES Meaning The staple cartridge is either missing or is empty in the 2000 sheet finisher Action Load a staple cartridge in the 2000 sheet finisher See Installing a Staple Cartridge on page 191 06 COVER OPEN Meaning The top or right cover is open Action Close the cover that is open 07 FINISHER COVER OPEN Meaning One of the 2000 Sheet Finisher covers is open Action Make sure all...

Page 246: ...aper tray 2 and close the paper tray For example after you load paper into paper tray 2 and close the paper tray this message 14 2 TRAY 2 IN MOTION indicates that paper is being loaded When the message disappears the printer is ready to print Action None required If the message does not disappear after approximately 30 seconds open the paper tray out and make sure paper is loaded correctly Close t...

Page 247: ...R Meaning The 2000 sheet finisher is not installed properly or has been removed Action Reinstall the 2000 sheet finisher See Installing the 2000 Sheet Input Drawer Tray 3 Option on page 174 20 PAPER JAM Meaning Paper has jammed inside the printer The printer cannot display where the paper jam is Action Check for the paper jam Start by opening the top cover then the right cover then the left cover ...

Page 248: ...he paper jam from the tray If not open the cover and remove the paper jam Usually you will open the left cover to remove this paper jam Also for the printer to recognize that the paper jam has been cleared you may find it necessary to open and close the top cover For more information see Locating Paper Jams on page 115 24 2 PAPER JAM OPEN cover Meaning A paper jam has occurred near the face down o...

Page 249: ... 27 WRONG PAPER SIZE Meaning You attempted to load the wrong size paper in the auxiliary tray For example if you selected 11X17 from the printer driver or application but you attempted to load legal size paper the paper may cause a paper jam Action Load the correct size paper as displayed on the operator panel 28 1 OPT CONTROLLER ERROR Meaning The options controller card is installed but the print...

Page 250: ...PAPER JAM CHECK TRAY 3 Meaning Paper has jammed inside the tray 3 while feeding paper to the printer Action Check for the paper jam inside tray 3 If a paper jam is not visible inside tray 3 open the paper pickup cover and check for paper jam inside the cover For more information see Locating Paper Jams on page 115 34 1 PAPER JAM CHECK TRAY 3 Meaning Paper has jammed near the paper pickup cover aft...

Page 251: ...mation see Locating Paper Jams on page 115 36 1 FINISHER JAM Meaning A paper jam has occurred within the 2000 Sheet Finisher Action Open the upper access paper cover top cover and check for a paper jam If no paper jam is visible open the lower access cover and check for a paper jam For more information see Locating Paper Jams on page 115 36 2 FINISHER JAM OPEN TOP COVER Meaning A paper jam has occ...

Page 252: ...curred within the 2000 Sheet Finisher as paper was being stacked in the output bins Action Check the output bins for a paper jam If no paper jam is visible open the upper paper access cover top cover and check for a paper jam For more information see Locating Paper Jams on page 115 38 1 FINISHER JAM Meaning A paper jam occurred within the 2000 Sheet Finisher as paper was being stapled Action Check...

Page 253: ...ter detected a network interface card but the card is not communicating Action Make sure the network card in slot 1 is properly installed and restart the printer See Installing a Network Interface Card on page 166 If the message recurs call for service 42 NETWORK OPTION ERROR Meaning The printer detected a network interface card but the card is not communicating Action Make sure the network card i...

Page 254: ...47 attachment OPTION ERROR Meaning The indicated network interface card attachment is not communicating with the printer Action Reseat the network interface card 230 User s Guide ...

Page 255: ...etected a problem with the fuser Action Call for service 51 1 ERROR SCANNER CALL FOR SERVICE Meaning Scanner startup failure Action Call for service 51 2 ERROR SCANNER CALL FOR SERVICE Meaning Scanner speed failure Action Call for service 51 3 ERROR SCANNER CALL FOR SERVICE Meaning Scanner beam error Action Call for service 51 4 ERROR LASER CALL FOR SERVICE Meaning Laser beam malfunction Action Ca...

Page 256: ...shift motor failure Action Call for service 55 3 ERROR FINISHER CALL FOR SERVICE Meaning Stapler motor failure Action Call for service 55 4 ERROR FINISHER CALL FOR SERVICE Meaning Alignment plate shift motor failure Action Call for service 55 5 ERROR FINISHER CALL FOR SERVICE Meaning Vertical movement of output bins failed because of tray unit elevation motor failure Action Call for service 55 6 E...

Page 257: ...RVICE Meaning The printer has detected an error in the duplex unit You can continue to print but only simplex pages one side You may want to remove the duplex unit until the problem is solved By removing the duplex unit users will not be able to select duplex from the print drivers or the operator panel Action Call for service 61 ERROR CALL FOR SERVICE Meaning The printer has detected an error in ...

Page 258: ...ntervention Required message to the host The message is displayed if A the printer is OFFLINE for longer than the HLD TMEOUT setting in the Coax Setup Menu OR B the printer has been in an intervention state such as out of paper for longer than the IRQ TMEOUT setting AND C you have corrected the problem For example if paper is jammed in the printer the printer displays a paper jam message After you...

Page 259: ...ee Configuration Config Menu on page 51 There is moisture in the paper Load fresh dry paper The toner cartridge is low on toner Replace the toner cartridge with a new one The toner cartridge is damaged Replace the toner cartridge with a new one Toner Spots on the Print Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended paper The toner cartridge i...

Page 260: ...e toner cartridge is damaged Replace the toner cartridge with a new one Random Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample There is moisture in the paper Load fresh dry paper Paper does not meet specification Use recommended paper The toner cartridge seal is still in place Remove the toner cartridge seal 236 User s Guide ...

Page 261: ... of Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample The toner cartridge is not installed correctly Reinstall the toner cartridge The toner cartridge is damaged Replace the toner cartridge with a new one The toner cartridge is low on toner Replace the toner cartridge with a new one Appendix C Solving Print Quality Problems 237 ...

Page 262: ...int Is Blank Possible Causes Actions You Should Take Print Sample The toner cartridge seal is in place Remove the toner cartridge seal There was multiple sheet feed Fan the paper in the tray The toner cartridge is out of toner Replace the toner cartridge with a new one The toner cartridge is damaged Replace the toner cartridge with a new one The printer power supply has failed Call for service 238...

Page 263: ...on Use recommended paper The top cover is not fully closed Close the top cover The fuser is not functioning properly Check the page count See Machine Information Menu on page 80 If the page count is approaching 350 000 you will want to install a new Usage Kit Contact your IBM Authorized Dealer or IBM Printing Systems Company Supplies and order one of the following Usage Kits For low voltage 63H571...

Page 264: ...re is excessive moisture in the paper Load fresh dry paper Damaged paper has been loaded in the paper tray Load fresh dry paper The Printed Image Is Blurred Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended paper There is moisture in the paper Load fresh dry paper 240 User s Guide ...

Page 265: ...er jams or very poor print quality and have printed over 350 000 pages 700 000 pages or more you may need to replace the usage kit parts The usage kit contains these parts c9pu215 2 3 4 5 6 1 1 Auxiliary feed pick up roller one 2 Separation pad one 3 Fuser assembly one 4 Transfer charging roller assembly one 5 Pick up roller two 6 Feed and separation roller four Preparing to Install the Usage Kit ...

Page 266: ...re to turn off the printer before working with its internal components can result in electric shock 1 Turn the printer off line 1 switch off the printer power 2 and unplug the printer 3 c9pu216 Power Online Menu Continue Page Eject Cancel Print Enter Attention Item Value Shift Network Printer 24 3 1 2 2 Unpack the auxiliary feed pick up roller 1 and separation pad 2 c9pu217 2 1 3 Open the auxiliar...

Page 267: ...c9pu218 1 2 4 Locate the auxiliary feed roller and the separation pad c9pu219 5 Pinch the roller tabs 1 and slide out the auxiliary feed pick up roller 2 Appendix D Installing the Usage Kit 243 ...

Page 268: ...crewdriver 1 in the slot 2 and gently pry off the separation pad 3 c9pu221 2 3 1 7 Insert the tabs 1 of the new separation pad into the lifting plate holes 2 Make sure the metal strip 3 on the new separation pad faces out 244 User s Guide ...

Page 269: ... 1 Slide the new roller 2 completely onto the shaft 3 It may be necessary to turn the roller when you first put the roller on the shaft c9pu223 2 3 1 9 Lightly pull on the auxiliary feed pick up roller 1 to make sure the roller is locked onto the shaft Appendix D Installing the Usage Kit 245 ...

Page 270: ...c9pu224 1 10 Replace the inside cover 1 if present and close the auxiliary door 2 c9pu225 2 1 Changing the Fuser Assembly 1 Unpack the fuser assembly 246 User s Guide ...

Page 271: ...nstructions on the front of the duplex unit c9pu228 CAUTION High temperature Allow parts in this area to cool for at least 30 minutes before you handle them 4 Turn the two blue lock levers 1 of the fuser assembly in the direction of the arrows shown below Appendix D Installing the Usage Kit 247 ...

Page 272: ...rs on the new fuser assembly 1 and the grey envelope levers on the old fuser assembly 2 c9pu230 2 1 7 Adjust the new fuser assembly envelope levers 1 to match the old fuser envelope levers 2 by placing the levers either up or down Most often the levers will be in the down position Do not make any adjustments if the envelope levers are in the same position 248 User s Guide ...

Page 273: ... the handles of the new fuser assembly and slide it completely into its mount c9pu232 9 Turn the two blue lock levers 1 of the fuser assembly in the direction of the arrows shown below Appendix D Installing the Usage Kit 249 ...

Page 274: ...9pu242 1 1 10 Replace the duplex unit if removed c9pu244 11 Close the left cover Changing the Transfer Charging Roller Assembly 1 Open the top cover c9pu246 2 Remove the toner cartridge 250 User s Guide ...

Page 275: ...c9pu247 3 Protect the toner cartridge from exposure to any source of light c9pu248 4 Locate the transfer charging roller assembly 1 c9pu249 1 Appendix D Installing the Usage Kit 251 ...

Page 276: ...0 2 1 6 With your left hand lift up the blue gear 1 from its clip 2 Hold the blue gear two or three inches above the clip c9pu251 2 1 7 Using both hands slide the transfer charging roller assembly to the left to clear its right mount 1 Remove the old transfer charging roller assembly 252 User s Guide ...

Page 277: ...c9pu288 1 8 Place the transfer charging roller assembly 1 on a flat surface c9pu253 1 9 Remove the transfer charging roller 1 from the shield clips 2 Appendix D Installing the Usage Kit 253 ...

Page 278: ...4 2 1 Attention Do not touch the dark part of the new transfer charging roller as oil from your fingers can cause poor print quality c9pu255 10 Unpack the new transfer charging roller c9pu256 254 User s Guide ...

Page 279: ... end of the blue gear 3 c9pu257 2 3 1 12 Pick up the new transfer charging roller assembly from the blue gear 1 with your left hand and the edge of the shield 2 with your right hand c9pu258 2 1 13 Using both hands to hold the transfer charging roller assembly guide the right pin 1 into its mount 2 Appendix D Installing the Usage Kit 255 ...

Page 280: ...c9pu259 2 1 14 With your left hand gently push the blue gear into its slot c9pu260 15 Gently close the shield until the three latches 1 completely snap into place 256 User s Guide ...

Page 281: ...c9pu261 1 16 Replace the toner cartridge and close the top cover c9pu262 Appendix D Installing the Usage Kit 257 ...

Page 282: ...Feed and Separation Rollers 1 Unpack the pick up 1 and feed and separation rollers 2 You should have two pick up rollers and four feed and separation rollers c9pu264 2 1 2 Open tray 1 1 until it stops and remove paper 258 User s Guide ...

Page 283: ...c9pu265 1 3 Gently push the latch 1 to the right with your thumb as you pull tray 1 slightly up and out 2 of the printer Appendix D Installing the Usage Kit 259 ...

Page 284: ... for tray 2 Both trays should be removed from the printer 5 The figure below shows the location of the six rollers You may need additional lighting to perform this task The use of a small flashlight 1 would be helpful 260 User s Guide ...

Page 285: ...nch hazards and sharp edges are in this area Be careful 6 Insert your finger into the hub and press the lock tab 1 of the top pick up roller 2 and remove the roller from the printer Appendix D Installing the Usage Kit 261 ...

Page 286: ...he lever 1 Insert your finger into the hub and press the lock tab 2 of the bottom pick up roller 3 and remove the roller from the printer c9pu272 2 3 1 8 Slide the new pick up roller 1 onto the top shaft 2 262 User s Guide ...

Page 287: ... lever 1 and slide the new pick up roller 2 onto the bottom shaft 3 c9pu274 2 3 1 10 Pinch the lock tab 1 of the top feed and separation roller 2 and remove the roller from the printer Appendix D Installing the Usage Kit 263 ...

Page 288: ...c9pu275 2 1 11 Pinch the lock tab 1 of the next feed and separation roller 2 and remove the roller from the printer c9pu303 2 1 264 User s Guide ...

Page 289: ... next feed and separation roller 2 and remove the roller from the printer c9pu304 2 1 13 Pinch the lock tab 1 of the bottom feed and separation roller 2 and remove the roller from the printer Appendix D Installing the Usage Kit 265 ...

Page 290: ...c9pu276 2 1 14 Slide a new feed and separation roller 1 onto the top shaft 2 c9pu277 2 1 15 Slide a new feed and separation roller 1 onto the next shaft 2 266 User s Guide ...

Page 291: ...c9pu278 2 1 16 Slide a new feed and separation roller 1 onto the next shaft 2 c9pu279 2 1 17 Slide a new feed and separation roller 1 onto the bottom shaft 2 Appendix D Installing the Usage Kit 267 ...

Page 292: ...c9pu280 2 1 18 Lightly pull on each roller to make sure each roller is locked onto the shaft 268 User s Guide ...

Page 293: ...c9pu281 19 Identify paper tray 1 1 and tray 2 2 c9pu282 2 1 20 Overlap paper tray 1 guide rail arrow 1 on the track arrow 2 Appendix D Installing the Usage Kit 269 ...

Page 294: ...c9pu283 2 1 21 Slightly lift paper tray 1 up 1 as you gently slide it into the printer 2 Repeat these steps for paper tray 2 c9pu284 2 1 22 Add paper to trays 1 and 2 270 User s Guide ...

Page 295: ...c9pu285 23 Plug in the printer 1 and switch on the printer power 2 c9pu234 2 1 Appendix D Installing the Usage Kit 271 ...

Page 296: ...272 User s Guide ...

Page 297: ... for information on ordering memory I need to increase the amount of paper the printer holds What do I need to order You will want to order the 2000 sheet input drawer See Optional Features on page 13 for a discussion of optional features and Ordering Optional Features on page 17 for information on ordering the 2000 sheet input drawer How can I find out how many pages have been printed on this pri...

Page 298: ...er Menu on page 48 for detailed instructions How can I obtain updated software such as printer drivers You can go to the IBM Printing Systems Company home page at http www can ibm com ibmprinters and select Printer Drivers Product Updates to obtain software such as printer drivers I installed an option but the printer driver does not recognize the option Do I need updated printer drivers Yes Whene...

Page 299: ...idle 45 Watts or less Stand by idle Max 220 Watts Noise level Specifications for the engine are 52 dBA when operating and 38 dBA idle Noise level is for base machine with no options installed Temperature Shipping and storage 20 to 40 C 4 to 104 F For normal operating 10 to 32 5 C 50 to 90 5 F Humidity Shipping and storage 10 to 95 Operating or powered off 20 to 80 Dimensions Basic Width 566 mm 22 ...

Page 300: ...ture for Storage 0 to 40 Humidity for storage 15 to 85 Note The shipping and storage humidity can be between 5 to 15 or 85 to 95 for a maximum of 48 hours only Cartridge life 15 000 images at 5 coverage on Letter size paper 276 User s Guide ...

Page 301: ... the original input tray becomes empty auxiliary tray The paper source on the front of the printer that can accept transparencies paper backed labels envelopes and card stock as well as paper A setting in the Paper Menu determines if paper is fed automatically or manually from the auxiliary tray B B5 size JIS paper Paper that is 182 mm by 257 mm 7 17 in by 10 12 in B5 size ISO paper Paper that is ...

Page 302: ...3 111 222 E electrophotographic process The creation of an image on forms by uniformly charging the photoconductor creating an electrostatic image on the photoconductor attracting negatively charged toner to the discharged areas of the photoconductor and transferring and fusing the toner to forms electrostatic image The invisible image consisting of discharged areas of the photoconductor as a resu...

Page 303: ... system for example a computer used to compile link edit or test programs to be used on another system I IEEE Institute of Electrical and Electronic Engineers IEEE 1284 1994 Standard for bi directional interfaces such as parellel communcations image 1 A string of picture elements organized in scan lines to represent the contrasting portions of a picture 2 A likeness or imitation of an object 3 In ...

Page 304: ...o computer networks The printer can have up to two network interface cards installed allowing it to communicate with two networks O offline Not connected to an installed and enabled attachment Contrast with online offset stacking The jogged stacking of output media in the output stacker so that jobs protrude from the balance of the stack to give physical identification online Connected to an insta...

Page 305: ...osition applications and raster printing devices preprinted form A sheet of forms containing a preprinted design of constant data with which variable data can be combined See also forms Print Error Marker PEM Small black rectangular marks that indicate incorrectly placed data in the valid printable area print position The physical positions of the characters constituting a print line relative to t...

Page 306: ...supply item for the printer The black powder used for printing images Synonymous with dry ink toner density The amount of toner dispersed over a specified area Higher toner density yields darker print lower toner density produces lighter print trailing edge The trailing edge of the paper is the edge of the paper that proceeds into the printer last as it is fed from one of the paper supplies twinax...

Page 307: ... coax 66 BINDING Paper Menu item 51 bins face down 85 face up 85 bins continued selecting default 49 blinking lights See indicator lights boxes in message display area 207 BUFFERSIZE Coax Setup Menu item 69 Twinax Setup Menu item 72 BUSY TMEOUT Coax Setup Menu item 69 buttons operator panel See keys operator panel C CANCEL CX HEX Test Menu item 47 CANCEL ONLN HEX Test Menu item 47 Cancel Print key...

Page 308: ...upper paper access 12 upper paper access cover 114 CPI Coax SCS Menu item 65 Twinax SCS Menu item 67 CPI IPDS Menu item 76 CR AT MPP 1 Coax DSC DSE Menu item 73 CX HEX PRT Test Menu item 47 D DEF CD PAG IPDS Menu item 76 DEFAULT FGID IPDS Menu item 76 density changing toner 40 DENSITY Config Menu item 52 DRAM requirements 199 DRAM installing 154 drawers paper See bins drivers list of printer 22 dr...

Page 309: ...e source FNTSRC 57 PostScript list 46 printing IPDS 39 printing PCL5e 39 printing PostScript 39 storing fonts 197 form length for PCL5e jobs 57 FORM PCL Menu item 57 FORMAT DISK Test Menu item 47 formatting hard drive 47 frequent page jams 212 front printer cover 8 110 111 fuser usage page count 80 FUSER CTR Machine Info Menu item 80 G gateway address 61 63 gateway address setting 202 H handling s...

Page 310: ... 30 Menu key 30 Online key 30 Page Eject key 30 Shift key 30 Value key 30 L LAA setting 204 landscape orientation 57 Language Menu 81 language changing 41 LBM Coax SCS Menu item 66 LEDs See indicator lights left margin coax SCS 66 left printer cover 10 110 111 113 letterhead paper loading 88 LINE SPACING Coax SCS Menu item 65 loading letterhead paper 88 paper long edge 96 paper short edge 96 pre n...

Page 311: ...AY 2 MISSING 222 16 3 TRAY 3 MISSING 223 17 1 DUPLEX OPTION ERROR 223 17 2 ENVELOPE OPTION ERROR 223 17 3 TRAY 3 OPTION ERROR 223 17 4 FINISHER OPTION ERROR 223 20 PAPER JAM 223 21 1 PAPER JAM Check INPUT TRAY 223 22 1 PAPER JAM Check INPUT TRAY 223 23 1 PAPER JAM OPEN cover 223 224 25 1 PAPER JAM OPEN cover 224 25 2 PAPER JAM OPEN cover 224 26 1 PAPER JAM OPEN cover 225 26 2 PAPER JAM OPEN cover ...

Page 312: ...233 62 ERROR CALL FOR SERVICE 233 63 ERROR CALL FOR SERVICE 233 71 ERROR DISK CALL FOR SERVICE 233 72 ERROR DISK CALL FOR SERVICE 233 73 ERROR DISK CALL FOR SERVICE 234 COLD RESET A4 216 COLD RESET LTR 216 complete listing 215 CONTEXT SAVE ADJUSTED 216 CONTEXT SAVE CHANGE 216 definitions 215 error 221 F W xxxxxxx 216 FLUSHING 216 FORMATTING 216 I O INITIALIZING message 217 IPDS COAX 217 IPDS ETHER...

Page 313: ...iew 27 setting gateway address 202 setting IP address 202 setting subnet mask address 202 optional features 2000 sheet finisher 180 optional features continued 2000 sheet input drawer 174 coax attachment 166 DRAMs 154 duplex unit 171 envelope feeder 168 ethernet attachment 166 feeder envelope 168 hard drive 154 159 installing 149 IPDS SIMM 154 network interface card 166 options controller card ins...

Page 314: ...ntinued page protect 56 page size 57 PCL Menu 56 portrait or landscape 57 print copies 56 printing fonts list 39 46 printing stored pages 39 saving settings 54 PERSONALTY Ethernet Menu item 62 Parallel Menu item 55 Token Ring Menu item 60 PITCH PCL Menu item 57 pitch PCL5e 57 point size PCL5e 57 PORT TMEOUT Coax Setup Menu item 69 Ethernet Menu item 62 63 Parallel Menu item 55 Token Ring Menu item...

Page 315: ... 47 Configuration Page 32 continuous test pages 46 hex dumps for troubleshooting 47 IPDS fonts 39 46 pages after jams JAMRECOVERY 52 PCL5e fonts 39 46 PostScript fonts 39 46 printer configuration page 46 SCS characters 46 stored pages PCL5e 39 twinax dumps 47 PS Menu 59 PS2 SAVE Memconfig Menu item 54 PTSIZE PCL Menu item 57 PWRSAV Config Menu item 52 Q quality setting 52 QUALITY Config Menu item ...

Page 316: ... paper jams subnet mask 61 63 subnet mask address setting 202 supplies authorized dealers 19 number to call for ordering 139 ordering 19 139 part numbers 19 phone numbers 19 replacing 139 staples 19 toner 19 usage kit 19 supplies continued yield 19 switching paper trays 49 symbol set PCL5e 58 SYMSET PCL Menu item 58 system network management prototcol description 24 T TBM Coax SCS Menu item 66 TCP...

Page 317: ...ms 207 online hex dumps 47 service messages 231 solving 205 status messages 216 symptoms and actions 207 twinax dumps 47 types of messages 215 tumble duplex BINDING 51 twinax attachment installing 166 Twinax SCS Menu 67 Twinax Setup Menu 71 TX HEX PRT Test Menu item 47 U upper paper access cover 12 114 usage kit high voltage 19 low voltage 19 ordering 19 part number 19 yield 19 user keys See keys ...

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Page 319: ...ance in using your IBM system to your IBM representative or local IBM branch office Thank you for your input and cooperation Note You may either send your comments by fax to 1 800 524 1519 or mail your comments If mailed in the U S A no postage stamp is necessary For residents outside the U S A your local IBM office or representative will forward your comments Comments Name Address Company or Orga...

Page 320: ...d and Tape NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE Information Development The IBM Printing Systems Company Department H7FE Building 003G P O Box 1900 BOULDER CO 80301 9817 Fold and Tape Please do not staple Fold and Tape S544 5378 01 ...

Page 321: ......

Page 322: ...IBM Part Number 63H4020 File Number S370 4300 9370 16 Printed in U S A S544 5378 ð1 63H4ð2ð ...

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