HunterLab ColorFlex EZ Citrus, User Manual

Page: 63 / 66

ColorFlex EZ Citrus Citrus User’s Manual Version 2.0
63
Note: Unless the procedures described in this section are followed and HunterLab is
notified within fifteen days, we cannot accept responsibility for damaged or incorrect
items .
Returns / Repairs
A service request order (SRO) number is required before any items can be returned to
HunterLab. Contact HunterLab’s Order Processing Department to obtain an SRO for damaged or
incorrect parts, or Technical Support to obtain an SRO to return and instrument for service.
Do not return any damaged or incorrect items until all shipping instructions are received.
HunterLab offers complete repair services for all instruments it manufactures. Call HunterLab
for the nearest service facility location. If the equipment is not functioning properly, contact
HunterLab Service Support for maintenance or repair instructions. Many times, this on-the-spot
diagnosis is all that is required.
If repair is required, the instrument may be returned to a HunterLab service facility. For
schedule and terms for repairs, call HunterLab Service Support. Please read the next section,
When You Need Assistance prior to contacting HunterLab.
Customers are responsible for incoming and outgoing freight charges for instrument returned
to HunterLab for all repairs, including warranty repairs.
Packing and Shipping Instruments for Repair
Please regard the following instructions when packing the instrument to return it to HunterLab
for repair.
Proper packing is crucial. These instructions do not replace the recommended
professional packaging for the instrument, but may assist in eliminating the need for a
shipment claim due to faulty packaging. Purchasing freight insurance does not guarantee a
successful damaged shipment claim if the carrier determines the instrument was not packaged
properly.
•
All instrument tiles, Black Glass, power supply, power cords, and cables for the
instrument should be included in the shipment.
A repair estimate will be delayed if
the instrument tiles are shipped separately later.
•
Cover the measurement port. Does not use duct tape. Painter’s tape is preferred, as
it will not leave residue on the instrument.
•
ColorFlex EZ Citrus carrying cases are not intended as shipping containers. Place the
instrument inside the carrying case and then place the carrying case into a new
carton which includes, at a minimum,
6 inches of packing material (preferably foam)
around the instrument. S tyrofoam peanuts should not be used as packing material
for instruments , as they can suspend items weighing only up to 5 pounds. Observe
the information listed on the bottom of most cartons with regard to burst strength
and gross weight limits. Single wall cardboard cartons should not be used. (A proper
packing carton with packing material may be purchased from HunterLab, if desired.)
•
Insure the shipment.
•
Provide an itemized packing list of all contents of the shipment.