HunterLab ColorFlex EZ Citrus, User Manual

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ColorFlex EZ Citrus Citrus User’s Manual Version 2.0
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Label the carton(s) as follows:
HunterLab
Attn: SRO #____________
11491 Sunset Hills Road
Reston, VA 20190 U.S.A
When You Need Assistance
When you have a problem with an instrument or software, or need technical advice concerning
a specific application, you may want to consult the
support.hunterlab.com webpage. If you
need to contact HunterLab for assistance, please have the following information available:
1.
The type of sensor for which you need assistance (ColorFlex EZ Citrus).
2.
The serial number of the instrument (found on the back of the unit).
3.
The type of processor or software you are using to access the sensor output
(such as EasyMatch QC), the version of the software, the operating system, and
the brand and type of computer, if applicable.
4.
The specific nature of the problem, including the exact error message received
or the number of units the sensor reads off from the standard tiles.
5.
The steps performed prior to the start of the problem.
6.
Steps already performed to reconcile the problem and/or results of any
diagnostic tests.
7.
The type of product being measured.
8.
Environmental conditions under which the instrument is normally used
(temperature, humidity, dust, fumes, etc.)
9.
Whether the instrument has recently been moved or the computer reconfigured.
10.
The name(s) of any HunterLab personnel with whom you have previously
discussed the problem. The HunterLab address within the United States is
available on the previous page. Customers outside the United States should
contact their HunterLab distributor for initial assistance.