HunterLab ColorFlex EZ Citrus, User Manual, Page: 62 / 66

ColorFlex EZ Citrus Citrus User’s Manual Version 2.0
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Freight or Express
1.
Notify a local carrier.
2.
Hold the damaged goods with their container and packaging for inspection
by the examining agent. Do not return any goods to HunterLab prior to
inspection by and authorization of the carrier.
3.
File a claim against the carrier. Substantiate this claim with the examining
agent’s report. A certified copy of our invoice is available upon request. The
original B/L is attached to our original invoice. If the shipment is prepaid,
write for a receipted transportation bill.
4.
Advise HunterLab regarding replacement.
Parcel Post Shipment
1.
Notify HunterLab at once in writing, giving details of the loss or damage. This
information is required for filing a claim.
2.
Hold the damaged goods with their container and packaging for possible
inspection by postal authorities.
3.
Advise HunterLab regarding replacement.
United Parcel Service
1.
Contact the local UPS office regarding damage and insurance claims. Each
UPS office has a different method of handling these occurrences.
2.
Retain the container and packaging.
3.
Notify HunterLab at once for replacement.
Shortage
Perform the following procedure if the order appears to be missing items.
1.
Check the packing list notations. The apparent shortage may be a backordered item
and may be marked as an intentional short-ship.
2.
Re-inspect the container and packing material, particularly to locate smaller items.
3.
Ascertain that the item was not removed by unauthorized personnel prior to
complete unpacking and checking.
4.
Notify HunterLab immediately of the shortage in writing.
Incorrect Shipment
Perform the following procedure if material received does not correspond with the order:
1.
Notify HunterLab immediately, referencing the order number and item.
2.
Hold incorrect items until return shipping instructions are received.