Frequently asked questions
59
Frequently asked questions
6
Additional help
resources
The frequently asked questions (FAQ) section answers most questions you
might have about your new system. If you cannot find an answer here, other
resources are available.
If you purchased this product through one of our retail channels:
•
Access the Help files by right-clicking the
DW
icon and selecting
Help
from the pop-up list.
•
Check our Web site
www.myDIRECWAY.com
for more information.
•
Send e-mail to technical support by selecting
under
Help Center
on
our
www.myDIRECWAY.com
Web site.
•
Call 1-866-DIRECWAY (1-866-347-3292).
If you purchased this product from one of our Value Added Resellers (VARs),
please do not contact DIRECWAY
®
. Contact your VAR according to the
procedure supplied by them for technical support. They are trained to help you
with any technical problem.
1. What geographic area is covered by the service?
As of this printing, the 48 continental states and Puerto Rico are covered by the
service. Check our Web site,
www.myDIRECWAY.com
, to see the current
coverage area.
2. Can I use the same dish for my DIRECWAY
®
service and my
DIRECTV
®
services?
Yes, the system has an upgrade kit that you can install on your existing dish in
order to receive DIRECTV services.
3. Why is there a requirement that the satellite dish be
professionally installed?
Because the two-way system uses a transmitter, not just a receiver. Professional
installation ensures that the system complies with FCC requirements and is
installed in a location or manner that is not readily accessible to children and
that the satellite dish is fine-pointed for transmission and does not interfere with
other satellite users.
4. What are the causes of interference in the operation of my
system?
The DIRECWAY
®
system operates in the Ku band. Other devices transmitting
in this band, such as radar detectors, can interfere with the system.
Summary of Contents for DirecWay DW4020
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Page 26: ...xxvi ...
Page 30: ... Contents xxx 1032564 0001 Revision A ...
Page 74: ...44 Configuring network settings and e mail ...
Page 98: ...68 Assembling the DW4020 ...