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Troubleshooting

55

Gateway LEDs not lit

If the Gateway does not seem to be functioning and its LEDs are not lit, and the
receive modem READY LED blinks as shown in Figure 51, take the following
steps.

•

Check to make sure the power cord is securely attached to the Gateway and
receive modem and plugged into the wall outlet or surge protector. See
Figure 49. If the power cord was loose, the Gateway and receive modem
READY LEDs will come on when power is restored.

•

If securing the power cord does not solve the problem, check all cable
connections. Tighten any that seem loose.

•

If the Gateway READY LED still does not come on, power cycle the
DW4020 by unplugging the power cord from the wall outlet or surge
protector, waiting ten seconds, and plugging it back in.

•

If the problem persists, contact your service provider.

Figure 51: Gateway LEDs not lit

Receive modem READY
LED blinks

Gateway LEDS are
not lit

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Summary of Contents for DirecWay DW4020

Page 1: ...68 2830 1032564 0001 Revision A September 18 2002 DW4020 User Guide Record Gateway IP address here __ __ __ __ __ __ __ __ Record DW4020 Subnet Mask here __ __ __ __ __ __ __ __ __ __ __ __ Record Site ID here _______________ Record Service Offering here ____________________ ...

Page 2: ...ade every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems Inc shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems Inc makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fi...

Page 3: ...ce may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party s name Hughes Network Systems Inc Address 11717 Exploration Lane Germantown MD 20876 Telephone 866 DIRECWAY 347 3292 Trade Name HUIGHES Type of Equipment Satellite Transmit and Receive Modem VSAT Ethernet Appliance Model Numbers D...

Page 4: ... iv 1032564 0001 Revision A ...

Page 5: ...IONS SET FORTH IN THIS SUBSCRIBER AGREEMENT SHALL BE NULL AND VOID AND HAVE NO FORCE OR EFFECT WITH RESPECT TO YOUR SERVICE FURTHER NOTHING IN THIS DOCUMENT INCLUDING BUT NOT LIMITED TO YOUR CLICKING I AGREE AT THE APPLICABLE PROMPT SHALL CREATE ANY CONTRACTUAL RELATIONSHIP BETWEEN YOU AND HUGHES NETWORK SYSTEMS The following is the service agreement for DIRECWAY BUSINESS EDITION SUBSCRIBER AGREEM...

Page 6: ...f the Service or that you have permission of a Subscriber to use that Subscriber s DIRECWAY access account Even if you are not yourself a Subscriber you still must comply with these terms if you use the Service Subscriber agrees to supervise and be fully responsible for all use by others of the Subscriber s DIRECWAY account in accordance with the terms and conditions of this Agreement as more full...

Page 7: ...s to both the Service and this Agreement may be made from time to time in HNS sole discretion These changes may affect your rights and obligations under this Agreement and may also affect the makeup and nature of the Service itself This Agreement including any future modifications will be available on the DIRECWAY Web site at http www DIRECWAY com about agreement html E YOUR RIGHT TO CANCEL In the...

Page 8: ...Use Part IV Grant of Important Rights by Subscriber to HNS and Important Disclaimers to Acknowledgments by and Obligations of Subscriber and Part V General Note Although located at the end of this Agreement these terms are important PART I THE SERVICE SUBSCRIBERSHIP AND THIS SUBSCRIBER AGREEMENT 1 THE SERVICE The Service consists of the use of a satellite one way broadcast or two way broadcast rec...

Page 9: ...also do so at any other time and for any reason or for no reason upon thirty 30 days written notice Subscriber shall terminate this Agreement in accordance with the terms and conditions specified herein failure to do so may delay or prevent HNS from knowing that a termination was intended In such event Subscriber will continue to be liable under this Agreement for all fees and charges until such t...

Page 10: ... date of such action including payment of any charges that may be due as a result of or in connection with such action s Subscriber s payment and other obligations under this Agreement are not suspended or affected by a suspension of access to or use of the Service in whole or in part due to a violation actual threatened or alleged of this Agreement or of any law or legal obligation by Subscriber ...

Page 11: ...to supervise usage of the Service by minors who use the Service through Subscriber account Subscriber hereby ratifies and confirms any obligations a minor using Subscriber s account enters into or assumes and any promises or permissions such minor makes or gives PART II PAYMENT 4 FEES AND PAYMENT 4 1 FEES TAXES AND OTHER CHARGES Subscriber shall pay in accordance with the provisions of the billing...

Page 12: ...ip fee will apply for each and every month or portion thereof that one is a Subscriber Subscriber s account will continue until Subscriber cancels the account in accordance with the method or methods specified by HNS unless otherwise terminated in accordance with this Agreement As stated above Subscriber may be subject to cancellation by the Subscriber subject to the cancellation fee if applicable...

Page 13: ...iced as set forth above Any unpaid amounts will be deducted each billing cycle from the credit amount Credit amounts shall not earn or accrue interest If your DIRECWAY r Service is inactivated for any reason including at your request or because of your failure to pay past due amounts and you want to reactivate the service you agree to pay a reactivation fee in accordance with HNS then current rate...

Page 14: ...erewith is expressly forbidden Subscriber may not sublicense assign or transfer this license or the Software except as permitted by HNS Any attempt to sublicense assign or transfer any of the rights duties or obligations under this license is void Subscriber agrees that it shall not copy or duplicate or permit anyone else to copy or duplicate any part of the software provided hereunder or create o...

Page 15: ...ed advertising or promotional material Subscriber agrees not to intercept e mail or engage in spamming or any similar conduct 6 2 ILLEGAL OR COMPETITIVE PURPOSES Subscriber agrees not to use the Service nor any of its elements or related facilities or capabilities to conduct any business or activity or solicit the performance of any activity which is prohibited by or would violate any applicable l...

Page 16: ...titute or reflect the views or approval of HNS HNS does not recommend that such content be relied on for reaching important decisions or conclusions without appropriate verification by the Subscriber or user and as appropriate professional advice 9 INTERNET SUBSCRIBER ACKNOWLEDGES THAT INTERNET SITES NOT CREATED BY HNS AND USE OF THE INTERNET MIGHT CONSIST OF INCLUDE AND OR PROVIDE ACCESS TO IMAGE...

Page 17: ...aith discretion and without notice to provide Subscriber and user information and records to the courts law enforcement agencies or others involved in prosecuting claims or investigations for conduct or conditions alleged or believed to be illegal or to violate or threaten the rights of any person or entity and to maintain and use internally such information and records Information generated by or...

Page 18: ...UT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE EXCEPT FOR THOSE WARRANTIES IF ANY WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS SUBSCRIBER AGREEMENT IN PARTICULAR BECAUSE HNS MAY PROVIDE ITS SUBSCRIBERS WITH ELECTRONIC ACCESS TO THE CONTENT AVAILABLE ON H...

Page 19: ... OR STATUTORY INCLUDING BUT WITHOUT LIMITATION THE IMPLIED WARRANTIES OF NONINFRINGEMENT OF THIRD PARTY RIGHTS MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE 11 2 LIMITATION OF LIABILITY NEITHER HNS NOR ANY OF ITS INFORMATION OR CONTENT PROVIDERS SERVICE PROVIDERS LICENSORS EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES ARISIN...

Page 20: ...HIS SECTION 11 SHALL ALSO APPLY TO ANY AND ALL CLAIMS RELATING TO ACQUIRED MATERIAL AND ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICE SUBSCRIBER AGREES THAT IT WILL NOT IN ANY WAY HOLD HNS RESPONSIBLE FOR ANY SELECTION OR RETENTION OF OR THE ACTS OR OMISSIONS OF THIRD PARTIES IN CONNECTION WITH THE SERVICE INCLUDING THOSE WITH WHOM HNS CONTRACTS TO OPERATE VARIOUS AREAS ON OR FEATURES OF THE SER...

Page 21: ... have the right to assert and enforce such provisions directly on its own behalf 14 LIABILITY FOR UNAUTHORIZED USE You agree to notify HNS immediately after you sell give away or otherwise transfer your DIRECWAY equipment to anyone else You are considered the registered recipient of the HNS services until we receive such notice and you will be liable for any charges or fees incurred by the use of ...

Page 22: ...in or on any copies made of such material The placement of copyrighted material in any public posting area or software library whether of HNS or not without the consent of the copyright owner is in violation of this Agreement PART V GENERAL 16 LIMITS ON TRANSFERS OTHER LIMITS Unless otherwise agreed in writing Subscriber s right to use the Service or to designate other users of its account is not ...

Page 23: ...hall survive any termination of this Agreement 19 MISCELLANEOUS Where notification by HNS is contemplated by or related to this Agreement notice may be made by any reasonable means including but not limited to email or publication over the Service If any term of this Agreement is found by a court of competent jurisdiction to be invalid illegal or unenforceable it shall be construed in such a way a...

Page 24: ...of this Agreement constitute the entire and only agreement with respect to the subject matter hereof collectively the Business Edition Subscriber Agreement between HNS and Subscriber applicable also to all users of Subscriber s account This Agreement supersedes all representations proposals inducements assurances promises agreements and other communications with respect to the subject matter hereo...

Page 25: ...ious types of warnings used in this manual to alert you to possible safety hazards Note A note contains additional information DANGER Indicates an imminently hazardous situation which if not avoided will result in death or serious injury WARNING Indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION Indicates a potentially hazardous situati...

Page 26: ...xxvi ...

Page 27: ...nfirmation and Gateway IP address 4 DW4020 components 5 How the DW4020 works 6 Characteristics and identification of equipment 7 Professional installation or service requirement 8 Chapter 2 The User Interface 9 How to access the User Interface 9 The Home screen 10 The System Status indicator 10 Transmit Status messages 11 Receive Status messages 15 Receive Statistics 17 Transmit Statistics 18 Syst...

Page 28: ...ew 45 Firewall Configuration 47 Configuring rules 47 Deleting rules 48 Port Numbers and Protocol IDs 49 Sample Firewall Configuration 50 Configurations that may cause problems 50 Chapter 5 Troubleshooting 51 The DW4020 LEDs 51 DW4020 LEDs status 51 Normal operation no transmit or receive 51 Normal operation data being sent and received 52 Problem receive modem READY LED not on 52 Transmit modem RE...

Page 29: ...vision A xxix Chapter 7 Assembling the DW4020 61 DW4020 components 62 The power supply 63 Assembling the components 64 Chapter 8 Warranty 69 Modem 69 Antenna 69 Limited warranty 69 Customer remedies 69 Disclaimer of warranty 70 ...

Page 30: ... Contents xxx 1032564 0001 Revision A ...

Page 31: ...n about configuring Windows network settings Analog telephone line for system installation Note This manual documents configuring Windows network settings for the DW4020 The DW4020 can also be used with Macs Unix Linux or other operating systems Before the installer leaves Before the installer leaves make sure The installer has provided your site ID Gateway IP address and subnet mask and that thes...

Page 32: ...unts All of these things along with the Gateway IP address and subnet mask affect how you configure your operating system network properties Read Chapter 3 to learn more If you need more information about your service offering refer to the materials you have already received regarding your service offering or reviewed when you placed your order If you have further questions call your service provi...

Page 33: ...DW4020 installation and components 3 Customer and payment information The next screen asks you to input your customer and payment information Figure 2 Customer and payment information ...

Page 34: ...ounts Confirmation and Gateway IP address The final screen displays the site ID and your Gateway IP address and subnet mask Record these on the front cover of this manual Notice the screen refers to terminal IP address and terminal subnet mask Do not be confused by this minor difference in terminology The items refer to the Gateway IP address and subnet mask Figure 3 Service offerings Figure 4 Reg...

Page 35: ...rom the wall outlet or surge protector Cabling and assembly instructions have been provided in Assembling the DW4020 on page 61 should you ever need them Figure 5 The DW4020 Receive modem Transmit modem Gateway CAUTION Keep the DW4020 in a well ventilated space Do not place anything on top of the receive modem Doing so may reduce heat dissipation and cause operational problems or damage the unit D...

Page 36: ...ite signals The DW4020 is independent of operating platforms Whether your computers use Windows Unix Linux or is a Mac they can surf the Internet now that they are connected to the DW4020 The DW4020 can also be used with devices other than computers such as point of sale POS terminals or credit verification devices Figure 6 Remote site with DW4020 installed Outroute Antenna DIRECWAY Network Operat...

Page 37: ... Flash Memory 8MB Serial Port Asynchronous RS232 USB Port One USB 1 1 Type A Table 2 DW4020 physical characteristics Characteristic Value Physical Dimensions Height Width Depth Weight 5 75 inches 6 5 inches 8 8 inches 4 0 lbs Electrical Requirements Input line voltage Input line frequency Current Required 90 264 V 2A max 50 60 HZ AC 100 W typical Table 3 DW4020 parts and part numbers PN Part Part ...

Page 38: ...not readily accessible to children The two way antenna assembly must be installed at least 5 feet 1 5 meters above ground level or any nearby surface on which a person could sit or stand CAUTION The two way antenna assembly emits radio frequency energy when in the transmit mode Unplug indoor power connection before performing maintenance or adding upgrades to any antenna components To avoid risk o...

Page 39: ...tion from the computer to the DW4020 Check that the power adapter is securely attached to the receive modem and Gateway Also check the computer s network configuration If the User Interface is still not available contact your service provider How to access the User Interface The User Interface is accessed through any browser such as Internet Explorer or Netscape Follow the steps below to set up an...

Page 40: ...the DW4020 is functioning properly If there is a problem it is colored red and the word PROBLEM appears below System Status See Figure 8 Receive Statistics reports data on receive modem functioning Transmit Statistics reports data on transmit modem functioning System Information provides information such as the Gateway IP address subnet mask site ID and what features are enabled The System Status ...

Page 41: ...sion number in the System Information page indicates the current version of the downloaded software See System Information on page 18 If there is a problem with any of these four status elements a red exclamation mark will appear in the status field In addition if there is a problem with the Transmit Status or Receive Status an error message and an error code will appear in blue You can click on t...

Page 42: ...ormal for this condition to persist for up to 10 seconds If this condition persists for more than 10 seconds try disconnecting and reconnecting the receiver coaxial cable and wait 10 seconds If the situation still persists then the Indoor Transmit Unit may need to be replaced 4 The transmitter is not responding to commands sent from the receiver This condition indicates that something is not opera...

Page 43: ...matically 13 The transmitter is unable to range because it cannot communicate with the Network Operations Center Ranging is the process that adjusts your satellite transmitter timing and power Your satellite transmitter conducts ranging as needed to ensure that it can communicate successfully with the Network Operations Center This condition can indicate any of the following The NOC is not receivi...

Page 44: ... same time that other users on the network have requested tests This is a normal state after initial installation 20 The transmitter is performing a transmit pointing test This condition occurs when one of the following tests are active During installation the Antenna Pointing software requests that the transmitter perform a transmit pointing test This condition will persist until the Antenna Poin...

Page 45: ...ve measures do not solve a problem contact your service provider RxCode 5 means the receive modem is working properly It is the code you will see most of the time Note Remember that IRU refers to the receive modem and that ITU refers to the transmit modem Figure 11 DW4020 connections CAUTION Never unplug the power cord from the DW4020 while it is powered on Always disconnect the power cord from th...

Page 46: ...power cycling the DW4020 by unplugging the power cord from the wall outlet and then plugging it back in 3 The receiver is not locked to a signal If the DW4020 had been operating previously this status is probably due to inclement weather conditions and will be corrected when the weather improves This condition can also indicate that the IRU is unable to receive the signal from the NOC This is also...

Page 47: ... This condition occurs when the IRU is not detecting any type of radio signal from the antenna This could indicate that the cabling between the receiver and the antenna is faulty or that the receiver itself is faulty Check that the cables are firmly connected on the DW4020 Also make sure that the power supply is correct The power supply should be Part 1031105 0001 Try power cycling the DW4020 by u...

Page 48: ...of packets submitted to the transmit modem System Information The System Information screen displays a number of fields While all the information may be useful at some time the most important is discussed below Note Print and save the System Information screen It will be helpful should you need to call Customer Care and not be able to access the User Interface Gateway section Commissioned displays...

Page 49: ...eed data download from the Internet Network Address Translation NAT typically used to allow multiple computers to share a single address on the Internet It also allows preconfigured remote networks to be integrated easily with the DIRECWAY network DHCP if enabled this simplifies the network configuration of your computers The computers just need to be set up to Obtain IP address automatically Fire...

Page 50: ...face The screen in Figure 15 appears 2 Run the test A message will appear informing you if the test was successful If the connectivity test succeeds try pinging the NOC Router Address from your computer This address can be obtained from the System Information page See System Information on page 18 If this succeeds skip to the Internet Connectivity test below If this fails the default gateway is pr...

Page 51: ...NS Settings include the 198 77 116 8 address If you are a business customer contact your System Administrator If this problem persists please contact Customer Care for further assistance The Firewall Menu The User Interface enables you to enable a firewall and configure its rules If you do the firewall you must configure it properly for maximum protection You should be aware that even an optimally...

Page 52: ...rface and go to Home Firewall Settings The screen in Figure 16 appears 2 Select the Enable Firewall checkbox to enable the firewall 3 Determine which rule number you want to create or modify 4 Select a rule type 5 Select a port or protocol number 6 Type the source IP address that you want the firewall to check for 7 You can leave the subnet mask set at 255 255 255 255 Set the Subnet Mask to 0 0 0 ...

Page 53: ... Troubleshooting page I am unable to access the DW4020 Web interface Ping doesn t work also The information on this page will help you if you cannot access the User Interface Port Number Internet Application or Protocol 7 Echo 21 FTP control port 23 Telnet 25 Simple Mail Transfer Protocol SMTP 53 Domain Name Server DNS 70 Gopher 79 Finger 80 Hyper Text Transfer Protocol HTTP 107 Remote Telnet Serv...

Page 54: ...anage your passwords and more Software updates and the User Interface The DW4020 software will be updated periodically to provide you access to new features and for performance enhancements Any such updates that are not captured in the User Guide can be found on the What s New page in the DW4020 User Interface The link to this page will be available from the User Interface Home page and also from ...

Page 55: ...rs that will be on your local area network LAN and connected the computers with Ethernet cable to the DW4020 Note Remember you must carry out the relevant instructions for each of the computers or other devices on your LAN that you want to have access to the Internet Configuring a DW4020 with a static IP address The instructions for configuring a Windows 98SE ME 2000 or XP system with a static IP ...

Page 56: ...n tab See Figure 18 3 Select the TCP IP protocol that is bound to the NIC that connects to the DW4020 and select Properties In Figure 18 it is TCP IP Intel R Pro 100VE Network Connection Your system may display different NIC information The TCP IP Properties box opens to the IP Address tab See Figure 19 Figure 18 Network dialog with Configuration tab Figure 19 TCP IP Properties ...

Page 57: ...Select Add 8 Select the DNS Configuration tab and verify the following settings a Make sure Enable DNS is selected b The Domain Name should be direcpc com c Under DNS Server Search Order you should see 198 77 116 8 If you do not type it in the box and select Add 9 Select OK when finished to close the TCP IP Properties box 10 Select OK again to close the Network dialog box 11 Select Yes in the wind...

Page 58: ... Enter an appropriate IP Address from the range of available IP addresses as explained on page 25 6 Enter 255 255 255 0 for the subnet mask 7 Enter the Gateway IP address 8 Enter 198 77 116 8 for the Preferred DNS server field See Figure 9 9 Select OK to save and close Internet Protocol TCP IP Properties 10 Select close again to save and close Local Area Connection Properties 11 Reboot the PC if n...

Page 59: ...Configuring network settings and e mail 29 Figure 23 Local Area Connection Properties Figure 24 TCP IP Properties ...

Page 60: ...adapters will be displayed A Local Area Connection must be listed under LAN or High Speed Internet If not the network is not installed correctly 3 Right select the Local Area Connection icon that represents the Network adapter that connects the computer to the DW4020 and select Properties See Figure 26 Note If the Local Area Connection icon appears with a red X then check your connections The red ...

Page 61: ...available IP address and the appropriate Subnet Mask for your network in the fields provided Enter the IP address of the DW4020 for the Default Gateway Enter 198 77 116 8 for the Preferred DNS server field See Figure 28 6 Select OK to close the open dialog boxes and finish the configuration 7 Restart the computer even if Windows does not require you to do so This will ensure that the network setti...

Page 62: ...n the client computer go to Start Settings Control Panel and double click Network See Figure 29 Note On Windows ME computers choose View All Control Panel Options to see the Network icon 2 A list of network components will be displayed See Figure 30 Figure 29 Control Panel Figure 30 Network window ...

Page 63: ...e Gateway tab Remove any installed gateways by selecting them and selecting Remove See Figure 32 6 Select the Disable DNS radio button on the DNS Configuration tab 7 Select OK to accept the updates for the TCP IP properties 8 Select OK to close the list of network components Windows may request the installation CD ROM to complete updating the TCP IP settings 9 Restart the computer if it does not d...

Page 64: ...ot the network is not installed correctly 3 Right click the Local Area Connection icon that represents the network adapter that connects the computer to the DW4020 and select Properties The Local Area Connections Properties window appears See Figure 34 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it Figure ...

Page 65: ...rs See Figure 35 7 Ensure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected If not select them 8 Select OK to close the open dialog boxes and finish the configuration 9 Restart the computer even if Windows does not require you to do so This will ensure that the network settings are automatically reset Figure 35 Internet Protocol Properties ...

Page 66: ...Local Area Connection icon appears with a red X then check your connections The red X must not be present in order for you to be successful 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it See Figure 37 5 Select Internet Protocol TCP IP and select Properties See Figure 38 Note Be careful not to uncheck the I...

Page 67: ...Configuring network settings and e mail 37 Figure 37 Local Area Connection Properties Figure 38 Internet Protocol Properties ...

Page 68: ...e about the type or address of your mail server s please check with your ISP Outlook Express 1 Go to Start Programs Microsoft Outlook Express If this is the first time opening Outlook Express and the Internet Connection Wizard has started skip to Step 3 2 Select Tools Accounts The Internet Account window appears See Figure 39 3 Select Add and select Mail The Internet Connection Wizard appears See ...

Page 69: ...lect Next An E mail Server Names window appears See Figure 42 6 Verify that POP3 is incoming mail server type 7 Enter the address of your incoming mail server in the Incoming mail server field If your e mail account is with DIRECWAY enter pop3 direcway com If your e mail is through some other service check with your e mail provider for the type or address of your mail server Figure 40 Internet Con...

Page 70: ...f your mail server 9 Select Next The Internet Mail Logon window appears See Figure 43 10 Enter the name used to log into the mail server in the Account Name field Note This is almost always the first part of your e mail address i e Jsmith not Jsmith xyz com 11 Enter the password associated with the account name in the Password field 12 Select Next 13 Select Finish 14 Select Close to close the Inte...

Page 71: ...This is usually the first part of your e mail address 12 For the password enter your selected password to log into the mail server 13 Place a check in the Remember Password box to expedite login Note By placing a check in Remember Password box anyone with access to the PC can read and modify your e mail 14 Select Next 15 Select Finish to save settings 16 Select Close Microsoft Outlook 2002 1 Go to...

Page 72: ...ays the first part of your e mail address 8 In SMTP Server Outgoing enter the URL of your outgoing e mail server If your e mail account is through DIRECWAY enter smtp direcway com for your outgoing mail server If you are using some other service contact your e mail service provider for the URL of your SMTP e mail server 9 Select OK Eudora has now been configured Netscape 1 Open Netscape Communicat...

Page 73: ...s window In the Server Name field enter the URL of your incoming mail server If your e mail account is through DIRECWAY enter POP3 direcway com If you are using some other service contact your e mail provider for the URL of your POP3 e mail server 15 Select the drop down menu next to Server Type and Select POP3 16 In the User Name field enter the name used to log into the mail server 17 Select OK ...

Page 74: ...44 Configuring network settings and e mail ...

Page 75: ...e but use multiple IP addresses to access the individual computers on your LAN NAPT by itself gives some protection from unwanted traffic from reaching computers on your LAN Some service offerings provide public IP addresses that the DW4020 passes through to and from the Internet without address translation In this case you would probably want to enable the DW4020 s firewall since your LAN compute...

Page 76: ...INDIRECT INCIDENTAL SPECIAL COVER RELIANCE OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED PROFIT ARISING FROM ANY CAUSE UNDER OR RELATED TO THIS AGREEMENT YOU MUST ASSUME THE ENTIRE RISK OF USING THE PROGRAM IN NO EVENT SHALL HUGHES BE LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS LOST SAVINGS OR OTHER INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND A...

Page 77: ...of traffic for example a ping from another computer trying to see if it can establish a connection from reaching some of your computers without blocking that kind of traffic to all of your computers To configure the firewall follow the steps below 1 Access the User Interface and click on Firewall Configuration The screen in Figure 44 appears 2 Check the Enable Firewall box The firewall starts as s...

Page 78: ...e inbound packet came d Subnet Mask This mask is applied to the source IP Address in the incoming packet to determine how many bits in the source IP Address field are to be check against the source IP address that you specified in the current rule If you specify 255 255 255 255 for the subnet mask all source IP address bits in the incoming packet will be checked against all source IP address bits ...

Page 79: ...d to login to other computers 53 Domain Name Server DNS Used to obtain an IP address corresponding to a computer s name 25 Simple Mail Transfer Protocol SMTP Used to send E mail to an E mail server 79 Finger Used to check if a computer is up 107 Remote Telnet Service RTELNET Used to login to computers 110 Post Office Protocol Version 3 POP3 Used for retrieving E mail from and E mail server 119 Net...

Page 80: ...resses or ranges of addresses Table 3 shows some of the consequences of blocking packets from all source IP addresses for several common protocol IDs Therefore if you choose to block incoming packets by protocol ID be very careful to specify source IP Address ranges that you are sure that you will not need to access using the specified protocol ID Figure 45 Sample firewall configuration Protocol I...

Page 81: ... have LEDs See Gateway rear panel Ethernet LEDs on page 57 Contact your service provider If the corrective actions described in this chapter and Chapter 2 do not solve the problem contact your service provider The DW4020 LEDs The receive modem has a RX and a READY LED The transmit modem has a TX and a READY LED The Gateway has a STATUS and READY LED Note Whenever the LEDs do not function properly ...

Page 82: ...f the power cord was loose the receive modem READY led will come on when power is restored If securing the power cord does not solve the problem check all cable connections Tighten any that seem loose If the Receive modem READY LED still does not come on power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in If the pr...

Page 83: ...ote that in many cases other modem LEDs will not be lit either Figure 49 DW4020 power and cable connections Transmit modem Ethernet card Receive modem Gateway T0091013 AC power cord DC power cord Power supply Ethernet cables Transmit cable Receive cable Ethernet cable USB cable 25 pin connector ...

Page 84: ...ive modem and plugged into the wall outlet or surge protector See Figure 49 If the power cord was loose the transmit modem READY led may come on If securing the power cord does not solve the problem check all cable connections Tighten any that seem loose If the transmit modem READY LED still does not come on power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protecto...

Page 85: ...ure 49 If the power cord was loose the Gateway and receive modem READY LEDs will come on when power is restored If securing the power cord does not solve the problem check all cable connections Tighten any that seem loose If the Gateway READY LED still does not come on power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it ba...

Page 86: ...ble was loose the Gateway and receive modem READY LEDs will come on when it is reattached If securing the USB cable does not solve the problem check all cable connections Tighten any that seem loose If the Gateway STATUS LED still does not come on continuously power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in If ...

Page 87: ...is applied to the Gateway It will flash momentarily when there is LAN activity on the corresponding Ethernet port If the green or yellow LEDs are not lit take the following steps Unplug the Ethernet cable from the Gateway and plug it back in If the LEDs still do not come on power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging ...

Page 88: ...tus messages Off 4 or powered off On 8 2 Long 1 Short 1 2 Long 2 Short 2 2 Long 3 Short 11 1 Long 1 Short 3 1 Short 5 2 Short 10 13 14 15 16 21 22 23 3 Short 6 7 4 Short 12 17 Slow Alternating 9 18 19 20 Fast Alternating The ITU interface testing This is a continuous fast blinking pattern with the Transmit LED being the inverse of the Ready LED No corresponding message Receive READY LED Pattern Co...

Page 89: ...nical problem 1 What geographic area is covered by the service As of this printing the 48 continental states and Puerto Rico are covered by the service Check our Web site www myDIRECWAY com to see the current coverage area 2 Can I use the same dish for my DIRECWAY service and my DIRECTV services Yes the system has an upgrade kit that you can install on your existing dish in order to receive DIRECT...

Page 90: ...ther users of the satellite and your signal might be weak The means used in the satellite industry to check transmit satellite dish alignment is cross polarization co polarization isolation measurement or cross pol for short Until recently cross pol measurements could only be made by satellite maintenance personnel Your ACP equipped system can enter a test mode and initiate an automatic cross pol ...

Page 91: ...n because the radio transmits radio frequency energy The two way antenna assembly must be installed in a location or manner not readily accessible to children The two way antenna assembly must be installed at least 5 feet 1 5 meters above ground level or any nearby surface on which a person could sit or stand The two way satellite dish assembly emits radio frequency energy when in the transmit mod...

Page 92: ...for heat dissipation The transmit modem transmits data to the satellite It is labeled Transmit on its front right The Gateway must be installed under the transmit modem Each unit is also labeled on its back as follows the receive modem is labeled IRU on its back the transmit modem is labeled ITU on its back the Gateway is labeled GWH on its back Figure 54 DW4020 components 25 pin connector cable R...

Page 93: ...ce may suffer if the wrong power supply is used This unit must be used with the power supply PN 1031105 0001 When power needs to be removed from the receive modem ALWAYS unplug the AC power cord from either the wall outlet surge protector or power strip NEVER pull the power cord from the back of the receive modem Doing so could damage the pins and also cause a short in the system Power supply with...

Page 94: ... see Figure 58 CAUTION The components must be stacked in this order Gateway on bottom transmit modem on top of Gateway receive modem on top of transmit modem See Figure 58 If the components are not stacked in the proper order the receive modem may overheat and malfunction Do not block any ventilation openings Do not install near any heat sources such as radiators heat registers ovens stoves or oth...

Page 95: ...Assembling the DW4020 65 Figure 57 Attach the other clips Figure 58 Component stack Receive modem Transmit modem Gateway ...

Page 96: ... provides power to the Gateway and receive modem see Figure 59 7 Connect the receive coaxial cable to the receive modem and the transmit coaxial cable to the transmit modem see Figure 60 Figure 59 Attach interconnection cables Figure 60 Attach coaxial cables Transmit modem Ethernet card Receive modem Gateway USB cable Power supply adapter 25 pin connector cable Transmit modem Receive modem Gateway...

Page 97: ... page 322 9 Attach the power supply cords to the power supply and to the power supply adapter Ensure that the power cord is tightly connected to the power supply modem and Gateway see Figure 62 The final assembly is shown in Figure 62 Figure 61 Attach network cables Figure 62 Connect power cord Transmit modem Ethernet card Receive modem Gateway Network cable Connect up to four Ethernet cables Tran...

Page 98: ...68 Assembling the DW4020 ...

Page 99: ...tion of the antenna is required for the Satellite Return System Limited warranty Hughes Network Systems Inc HUGHES warrants to the original buyer that under normal use and wear the Hardware will be free from defects in material and workmanship for a period of one 1 year from the date of purchase HUGHES also warrants to the original buyer that when properly installed and used in accordance with its...

Page 100: ...n or liability beyond that which is provided for in this Limited Warranty YOUR SOLE AND EXCLUSIVE REMEDY FOR DEFECTS DURING THE WARRANTY PERIOD IN ANY HARDWARE OR SOFTWARE COVERED BY THE LIMITED WARRANTY SET FORTH ABOVE SHALL BE FOR HUGHES AT ITS OPTION AND ITS EXPENSE TO EITHER A WITHIN THIRTY 30 DAYS AFTER THE DATE OF RETURN OF THE DEFECTIVE HARDWARE OR SOFTWARE REPAIR OR REPLACE THE DEFECTIVE H...

Page 101: ...ies of liability HUGHES SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL OR PUNITIVE DAMAGES OF ANY NATURE ARISING OUT OF HUGHES BREACH OF THIS LIMITED WARRANTY WHETHER SUCH DAMAGES AROSE IN CONTRACT OR TORT AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE In no event shall HUGHES liability exceed the amount paid by you for the defective Hardware or Software Copyright 1995 through ...

Page 102: ...arranty 1032564 0001 Revision A Covered by one or more of the following U S Patents 5 652 795 5 699 384 5 995 725 5 995 726 6 016 388 6 125 184 6 131 160 and 6 161 141 Other U S and foreign patents pending ...

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