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StarBand Install

Troubleshooting Guide

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Summary of Contents for 360

Page 1: ...StarBand Install Troubleshooting Guide ...

Page 2: ...StarBand Model 360 are trademarks and service marks of StarBand Communications Inc StarBand Install Troubleshooting Guide Overview of Necessary Troubleshooting Steps to Ensure Installation Success DRAFT THIS DOCUMENT IS A WORK IN PROGRESS AND SHOULD ONLY BE USED FOR PILOT PURPOSES PLEASE SEND COMMENTS AND FEEDBACK TO Darrell Spears STARBAND COM StarBand Communications Inc 1760 Old Meadow Road McLe...

Page 3: ...ned satellite with the correct transmit polarity and receive IFL cable connected to obtain receive lock Subcluster This identifies the specific processor to which the customer is assigned at the hub The site will not connect with the hub if this field is incorrect Satellite Assigned Currently StarBand uses two satellites Telstar 7 at 129WL and AMC 4 formerly known as GE4 at 101W Each customer is a...

Page 4: ...llation issues using the Troubleshooting Guide StarBand CVACS and Installation Support 1 888 424 4855 StarBand Damaged or Missing Parts 1 888 424 4121 Recommended Troubleshooting Tools Important Please ensure that you review the troubleshooting guide and follow the appropriate steps to resolve the related issue This process should be completed before contacting StarBand technical support ODU Trans...

Page 5: ...ting FSB SB 0016 1 00 IFL Troubleshooting FSB SB 0020 1 01 StarBand In Line Amplifier Usage FSB SB 0015 1 01 Things you should consider before troubleshooting The weather is clear both at the customer s site and at the hub Line of sight to the satellite from the StarBand antenna is unobstructed No external interference from radar detectors or cell towers is present ...

Page 6: ... then the Pwr LED is defective Diagnosis 3 Defective AC Power Cable Resolution 3 Unplug the modem and allow it to stand for one full minute Reattach the power cable and power on the modem If this fails to power on the modem attach a standard PC power cable to the modem and to an outlet If this produces modem activity then the original power cable is defective Diagnosis 4 Defective Modem Resolution...

Page 7: ... IFL cable connecting the LNB to the modem receive cable or DC voltage Resolution 4 Verify the voltage supplied by the modem and received at the LNB is between 16 18V Check IFL cable and connectors for visual signs of damage or kinks and replace if necessary Verify the receive cable is within the specified maximum length 140 ft for RG6 cable To confirm the IFL has failed attach the modem directly ...

Page 8: ... modem are secure by disconnecting visually inspecting the cable and then firmly reattaching Diagnosis 5 LED is in fault Resolution 5 Right click on the Mission Control icon and select Network Status then click on the Advanced tab If the Connection Status is green then the modem LED has failed Diagnosis 6 Defective Modem Resolution 6 Power cycle the modem and observe the Tx LED to verify it flashe...

Page 9: ...he LED is defective If troubleshooting is unsuccessful contact StarBand Tech Support at 1 888 424 4121 Diagnosis 1 Bad transmitter due to physical damage Resolution 1 Contact StarBand to request replacement ODU Diagnosis 2 Shortage in the transmitter Resolution 2 To determine if there is a short in the ODU remove the transmit IFL cable from the ODU and set the multimeter to measure resistance in o...

Page 10: ...e StarBand technical support if a satellite change is needed Diagnosis 3 Receive IFL cable may be defective or length may be too long Resolution 3 Measure resistance in cable using method in FSB SB 0020 1 00 with cable disconnected at both ends and Multimeter on OHMs scale meter should read Open or Infinity With one end of cable shorted the other end should read a nominal resistance value Make sur...

Page 11: ...ification number is being shared contact StarBand at 703 245 6394 Diagnosis 3 The cell phone or mobile phone may be having problems with the touch tone sounds Diagnosis 4 Shared certification number Task CVACS Cross Pol Testing Symptom During CrossPol Testing the CrossPol value drops to zero However a final alignment check of the CrossPol registers a high value Diagnosis 1 This situation occurs wh...

Page 12: ...StarBand Communications Inc 1760 Old Meadow Road McLean VA 22101 TM ...

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