Note:
The satellite modem may operate correctly when first installed, even if the transmit and receive cable
connectors are not adequately tightened. However, problems could develop later. Therefore, correct operation
of the modem is not an indication that the cables are adequately tightened.
5.
Reapply power to the modem by plugging the power supply back into the surge protector or AC outlet.
A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges.
6.
Wait 5 min.
7.
Check the connector to see if it is hot.
If the connector is still hot, it may be defective and should be replaced.
Checking for viruses and firewall issues
If you have confirmed all connections but still cannot access the Internet, check the computer (and any other computers
on the same network) for viruses. If you find a virus, delete or disable it, then try to browse the Internet again.
If you are using a firewall, refer to the firewall documentation and make sure none of its settings are blocking access to
either the Internet or the Hughes servers. Make sure you are using the latest version of any anti-virus and/or firewall
software.
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Chapter 5
HN9000 Satellite Modem User Guide –
1037577-0001 Rev. B
Troubleshooting
