Possible solutions
Probable cause
Flagged parameter
The problem must be corrected by a
qualified installer.
Registration failure (occurs only during
commissioning).
Make sure the receive cable connected
to the modem’s rear panel is tightly
No Beacon (or)
SQF of 0 or 1.
Receive Signal Strength
connected. Any other cable
connections must be checked by a
qualified installer.
If all cable connections are tight, the
antenna may need to be repointed by a
qualified installer.
Wait. When the weather clears, the
signal strength should return to normal.
Weather interference – occurs if rain,
snow, or wind is heavy enough to
interfere with signal reception.
Make sure the receive cable connected
to the modem’s rear panel is tightly
Receive IFL cable is loose, faulty, or
has been disconnected.
connected. Any other cable
connections must be checked by a
qualified installer.
Antenna pointing by a qualified
installer is required.
Antenna has been severely deflected.
In most cases this problem must be
corrected by a qualified installer or
Foreign object is blocking the antenna
other professional (for example, a tree
specialist).
Make sure you are using the correct
power supply. (See
Power supply
Wrong power supply
information
on page 4.) If none of
the solutions listed here corrects the
problem, contact your service provider.
Wait for the weather to improve. If
PTP SNR is flagged and you
Average SNR is too low. Severe
weather condition.
PTP SNR
experience service problems but the
weather is good, contact your service
provider.
Transmission Information page
The Transmission Information page shown in
Figure 17: Transmission Information page
on page 22 displays information
about data transmissions from the satellite satellite modem. The information on this screen may be useful to a Hughes
Customer Care representative if you need help in resolving a problem.
21
Chapter 2
HN9000 Satellite Modem User Guide –
1037577-0001 Rev. B
System Control Center
