Figure 27: Connectivity Test results page
If the number of messages sent equals the number of messages received, the test is successful—there is good
connectivity between the remote modem and the satellite.
If the number of messages received is greater than zero but not equal to the number of messages sent, you have
physical connectivity to the satellite, but if this test result persists, you may have an access problem.
Typically the delay time (time message is sent until it is received) is approximately 1 second. The screen shows the
minimum, average, and maximum delay times for the test messages in milliseconds. Most important is whether all
messages are received or not.
For additional information, see
How to interpret these results
on the test results page.
Hot cable connector
If the connector on either the transmit or receive cable feels hot to the touch, the connector may be loose or otherwise
defective. Troubleshoot this problem as follows:
1.
Remove power from the satellite modem by unplugging the power supply AC power cord from the surge protector
or AC outlet.
To remove power from the satellite modem, always unplug the AC power cord from the power source (power outlet,
power strip, or surge protector). Do
not
remove the DC power cord from the modem’s rear panel. Doing so could
result in an electrical shock or damage to the modem.
2.
Allow the cable connector to cool for at least 5 min.
3.
Make sure the cable connector feels cool.
4.
Make sure the connector is securely attached to the cable and properly aligned. If it is cross-threaded, remove it and
reattach it. The connector should be finger tight with no play.
46
Troubleshooting
HN9000 Satellite Modem User Guide –
1037577-0001 Rev. B
Chapter 5
