Hughes Network Systems HN9000 User Manual Download

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Appendix C: Conformance with standards and directives........................73

Electromagnetic interference (EMI).......................................................................................................73

FCC Part 15................................................................................................................................73

Canada Class B warning.............................................................................................................74

Operational and safety requirements for Canada...................................................................................74

Repairs in Canada.......................................................................................................................74

Appendix D: Acronyms used in this Guide.................................................75

Contents

Summary of Contents for HN9000

Page 1: ...HN9000 Satellite Modem User Guide 1037577 0001 Revision B July 10 2008 ...

Page 2: ...eteness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks Hughes Hug...

Page 3: ...tem Status button 12 Links in left panel 13 Small icon on System Control Center screens 13 Status and information screens 13 State codes on status and information screens 14 Red flag indicator 15 System Status page 15 Typical values for System Status parameters 16 Red flags on System Status page 18 Reception Information page 19 Typical values for Reception Information parameters 19 Red flags on Re...

Page 4: ...er address 49 If you don t know the modem s public IP address 50 Configuring a computer to use DHCP 51 Configuring Windows Vista to use DHCP 51 Configuring Windows XP to use DHCP 53 Configuring Windows 2000 to use DHCP 55 Configuring a Mac computer to use DHCP 56 Configuring a computer for a public IP address 58 Configuring Windows Vista Public IP address 58 Configuring Windows XP Public IP addres...

Page 5: ... standards and directives 73 Electromagnetic interference EMI 73 FCC Part 15 73 Canada Class B warning 74 Operational and safety requirements for Canada 74 Repairs in Canada 74 Appendix D Acronyms used in this Guide 75 v Contents ...

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Page 7: ...ure 21 Terminal Connectivity Test page 33 Figure 22 HughesNet Tools home page 36 Figure 23 Front panel LEDs on the HN9000 modem 40 Figure 24 LAN port LEDs 41 Figure 25 Satellite loopback connectivity test 45 Figure 26 Terminal Connectivity Test page 45 Figure 27 Connectivity Test results page 46 Figure 28 Example of Addressing parameters showing available private IP addresses 49 Figure 29 Example ...

Page 8: ...Accessing Local Area Connection Properties Windows 2000 62 Figure 49 Local Area Connection Properties Dialog Windows 2000 63 Figure 50 Internet Protocol Properties Windows 2000 63 Figure 51 Mac System Preferences menu 64 Figure 52 Mac Network screen 65 Figure 53 Select Manually from the configure drop down menu 65 Figure 54 LAN settings Internet Explorer 66 Figure 55 Proxy settings in Netscape Pre...

Page 9: ... 16 Table 6 Explanation of red flags on System Status page 18 Table 7 Reception Information parameters typical values and range 19 Table 8 Explanation of red flags on Reception Information page 20 Table 9 Transmission Information parameters typical values and range 22 Table 10 Terminal Status parameters typical values and range 24 Table 11 System Information parameters typical values and range 27 ...

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Page 11: ...ded will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardous situation which if not avoided could result in minor or moderate injury The NOTICE label is used for advisory messages not related to personal injury Failure to heed a NOTICE message could result in dam...

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Page 13: ...00 satellite modem which provides Internet access by satellite It also provides certain reference information such as the meaning of the modem s front panel LEDs The HN9000 is designed for consumers and small business users This Guide is written for users in the United States and Canada xiii ...

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Page 15: ...odem 2 Enter the web address www myhughesnet com 3 Click the HughesNet Customer Care link The HughesNet Customer Care page opens Options 1 2 and 3 below are available on this page 1 Search our Knowledge Base a In the Self help section click Knowledge Base Search b Follow the on screen instructions to find the information you need 2 Email a Customer Care representative a In the Contact Hughes secti...

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Page 17: ... can be connected to a computer or to an Ethernet LAN Computer requirements Figure 1 HN9000 satellite modem Note Acronyms used in this User Guide are identified in Acronyms used in this Guide on page 75 After your HN9000 satellite modem has been installed you can use a web browser on your computer to access the Internet or an intranet You can use a local area network LAN to extend Internet or intr...

Page 18: ...ernet and to and from the satellite which in turn beams a signal down to the satellite modem to provide Internet connectivity Figure 2 Single host configuration In a multiple host configuration the hosts on the LAN share satellite Internet or intranet connectivity through an Ethernet hub router or wireless base station The satellite modem is connected to the hub router or wireless base station as ...

Page 19: ...lly this type of configuration is used only in enterprise business environments Figure 4 Private network configuration Satellite modem specifications Table 1 Specifications for the HN9000 satellite modem 1 6 lb 0 73 kg Weight 2 4 inch 6 1 cm Width 7 8 inch 19 8 cm Height 9 0 inch 22 9 cm Depth 5 to 40º C Above 5000 ft altitude the maximum temperature is reduced by 1º C per 1000 ft Safe operating t...

Page 20: ...er if the wrong power supply is used The input must be 110 130 VAC A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges If the satellite modem is installed outside the United States or Canada observe the power standards and requirements of the country where it is installed Table 2 Power supply specifications for the HN9000 satellite mode...

Page 21: ... and malfunction because of inadequate ventilation Figure 6 HN9000 in vertical position To avoid overheating operate the HN9000 modem only in the upright vertical position as shown in Figure 6 HN9000 in vertical position on page 5 Computer requirements The computer that connects to the satellite modem must meet the following minimum requirements Requirements are listed by operating system All requ...

Page 22: ... Microsoft Windows 2000 Professional Edition with Service Pack 4 Processor speed 133 MHz System memory 128 MB Free hard disk space 150 MB Apple Mac 9 0 10 5 excludes 10 0 Processor speed 300 MHz System memory 128 MB Free hard disk space 150 MB Networking requirements Ethernet port Ethernet cable provided Ethernet NIC 10 100 Mbps configured as follows Auto negotiate DHCP enabled Obtain an IP addres...

Page 23: ...ion and online documentation through a web browser on the computer that is connected to the satellite modem Use the System Control System Control Center home page Center to find system information for configuring networks or to check system performance if the satellite modem does not seem to be functioning properly Common features on System Control Center screens System Status page Reception Infor...

Page 24: ...ystem Control Center You can create a Windows shortcut on your computer desktop for easy access to the System Control Center home page Note As part of the installation process the person who installed your satellite modem creates a shortcut to the System Control Center so there should already be a shortcut on your desktop unless it has been deleted 1 Open a web browser Note The method described he...

Page 25: ...owing text links System Status links View System Status Opens the System Status page which displays general system status information such as signal strength and administrative status View Reception Information Opens the Reception Information page which displays information on data received by the satellite modem View Transmission Information Opens the Transmission Information page which displays ...

Page 26: ...e modem myHughesNet Go to myHughesNet provides access to the HughesNet Web Portal which contains a variety of useful tools resources and information Access to the HughesNet portal is determined by your specific service plan From the HughesNet portal you can click the HughesNet Customer Care link to access a wide variety of support resources For example you can check online usage test satellite spe...

Page 27: ...e System Status and System Info buttons are always visible the remaining three buttons are visible only after the modem has been commissioned and is operational Figure 10 System Control Center button links Click the button to go to the page identified by the label The destination page for each button link is identified below Table 3 Button links on System Control Center screens Description of dest...

Page 28: ...e Table 4 Meaning of System Status button colors Meaning Button color OK The satellite modem is operating normally Green Degraded Degraded means performance is degraded for any of the following reasons Yellow The Web Acceleration not functioning or in progress Web Acceleration may be temporarily inactive while you are browsing on a secure HTTP site https The modem is in fallback mode A number of t...

Page 29: ...er screens Do not click this icon unless you are a qualified technician or unless a Hughes Customer Care representative instructs you to You could cause the modem to become inoperable Status and information screens Five of the System Control Center screens list status and operational parameters and their current values in a tabular format For example the following illustration shows the Transmissi...

Page 30: ...f errors or packets received may start at or revert to zero when they reach a maximum number or if the modem is restarted State codes on status and information screens A state code is a number that indicates the operational state of the satellite modem State codes are displayed with an explanation in words as shown in the following example On the System Control Center status and information screen...

Page 31: ...dicators see Red flags on System Status page on page 18 Red flags on Reception Information page on page 20 Red flags on Transmission Information page on page 23 In these three sections you can find the probable cause and possible solution for a red flag next to a specific parameter System Status page The System Status page displays important information about the satellite modem s operational stat...

Page 32: ...arameters The following table lists typical values and the range of values for parameters on the System Status page This information may help you understand the values displayed by your satellite modem To see the definition of any parameter click the parameter name on the screen Table 5 System Status parameters typical values and range Range of values Typical values Parameter Satellite Interface p...

Page 33: ...ownload in progress All files are up to date Software Download Status All files are up to date In Service In Service Desired State Out of Service Maintenance Unknown Suspended Not Suspended Suspension State Not Suspended Modem Individually Barred The modem can receive but cannot transmit Not Barred Barred State Group Barred Same as individually barred except barred as part of a group of modemss No...

Page 34: ... apply to the HN9000 modem VADB System is in VADB mode The Satellite link is down and the modem is using the dialup backup link Data Path Wait for weather to improve Fallback System is in fallback mode The modem is experiencing severe weather conditions affecting the data rate The data rate has been reduced to improve the transmission Look for red flags next to other parameters Modem is not fully ...

Page 35: ...ormation Traffic Statistics Receive Contains statistical information on data received from the satellite including number of packets received or dropped etc Typical values for Reception Information parameters The following table lists typical values and the range of values for parameters on the Reception Information page This information may help you understand the values displayed by your satelli...

Page 36: ...on Information page A red flag next to a value on the Reception Information page indicates a problem related to the parameter listed in the same row where the flagged value appears For explanation find the flagged parameter in this table If a state code is displayed next to the parameter refer to Table 12 State codes on page 29 identify the probable cause and possible solution Table 8 Explanation ...

Page 37: ... pointing by a qualified installer is required Antenna has been severely deflected In most cases this problem must be corrected by a qualified installer or Foreign object is blocking the antenna other professional for example a tree specialist Make sure you are using the correct power supply See Power supply Wrong power supply information on page 4 If none of the solutions listed here corrects the...

Page 38: ...s typical values and the range of values for parameters on the Transmission Information page This information may help you understand the values displayed by your satellite modem To see the definition of any parameter click the parameter name on the screen Table 9 Transmission Information parameters typical values and range Range of values Typical values Parameter Satellite Interface Statistics pa...

Page 39: ...e of the satellite modem and operational statistics such as messages and packets sent received and dropped It indicates whether acceleration is enabled and provides a count of traffic that moves across the LAN to the satellite modem Figure 18 Terminal Status page top part The operational parameters listed on the Terminal Status page are shown in a tabular format The first left column identifies th...

Page 40: ...luded in your service plan Management Statistics Various internal network management traffic counts Turbo Page Statistics Counts of various web page requests and objects if the feature is enabled Some listed features may not be included in your service plan Typical values for Terminal Status parameters The following table lists typical values and the range of values for parameters on the Terminal ...

Page 41: ... Received Any whole number 0 IP Fragments Received Any whole number 0 Ethernet Input Errors Any whole number 0 Unicast Messages Sent Any whole number 0 Multicast Messages Sent Any whole number 0 Ethernet Output Errors IP Forwarding and Routing Statistics Any whole number 0 IP Packets Dropped Forwarding Errors Any whole number 0 ICMP Redirects Sent Any whole number 0 ISRP Redirects Sent Any whole n...

Page 42: ...perational parameters listed on the System Information page are shown in a tabular format The first left column identifies the parameter categories Identification Contains system ID information such as Site ID installation site ID and ST name a unique name that identifies the satellite modem Software Contains version information on the various software applications resident on the satellite modem ...

Page 43: ... Identification parameter category Not applicable Characters and numbers ST Name Not applicable A number Site ID Not applicable A number ESN Software Not applicable Characters and numbers Boot Software Version Not applicable Characters and numbers Commissioning Software Version Not applicable Characters and numbers Operational Software Version Not applicable A number Minimum Commissioning Software...

Page 44: ...ocal Address Domain ID Not applicable An IP Address Address Translation Within Local Domain Not applicable An IP Address Static Address Mapping Within Local Domain Not applicable Not applicable Address Translation to External Domains Not applicable Not applicable Static Address Mappings to External Domains Not applicable Enabled Dynamic Address Translation to External Domains Software Features Not...

Page 45: ...em Control Center pages Figure 20 Examples of state codes Table 12 State codes on page 29 lists and explains all HN9000 state codes In the state code table modem refers to the satellite modem Table 12 State codes Corrective action Explanation State name State code Installation Boot phase Transient No action is necessary Satellite modem is starting up in boot phase Starting Up in Boot 1 Transient N...

Page 46: ...stallation Commissioning phase Transient No action is necessary Modem is starting up in commissioning phase Starting Up in Commissioning 11 Transient No action is necessary Modem is in commissioning phase Downlink has been established that Downlink Established in Commissioning 12 is beacon is being tracked and transmission information packets are being received Transient No action is necessary Mod...

Page 47: ...o various subsystems Reconciling Profile in Operational 24 Steady state No action is necessary Modem is fully operational Fully Operational normal operation 25 Error codes Make sure the SAT IN and SAT OUT cable connections are finger Rx cable connectivity tests have failed Rx Connectivity Down 26 tight If the problem persists call your service provider to verify cabling and pointing Call your serv...

Page 48: ...g include interference isolation uplink failure or government order Call your service provider Modem has been put in a suspended state by the NOCC This occurs if a Suspended 33 customer s bill is overdue or if service is terminated Call your service provider Modem has been put in maintenance state by the NOCC Maintenance 34 Call your service provider Modem has been put in out of service state by t...

Page 49: ...Connectivity Test page You can use the Connectivity Test page to test the connection between the satellite modem and the satellite Instructions for the test are provided on the screen No special configuration is required Figure 21 Terminal Connectivity Test page For details about this test see Testing connectivity to the satellite on page 44 33 Chapter 2 HN9000 Satellite Modem User Guide 1037577 0...

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Page 51: ...ed on your computer you can download it from HughesNet Tools home page www myhughesnet com Click the HughesNet Customer Care link click Tools and then clink the link to download HughesNet Tools HughesNet Tools Can help you solve Internet browsing problems Provides enhanced Internet security and improved performance for your computer Provides convenient access to helpful support documents and phone...

Page 52: ...esNet Tools home page The HughesNet Tools home page includes links to several useful tools utilities and information sites Several of the tools run automatic tests when you click the link Figure 22 HughesNet Tools home page I Have a Technical Problem I Have a Technical Problem includes the following links I am Unable to Browse the Internet This tool tests your Internet connection If the test fails...

Page 53: ...al popular email programs Security This tool takes certain steps to improve the security of your computer It scans your computer to see what security software is installed It asks you if you would like to install a trial subscription to the ZoneAlarm Security Suite Contact Support If you click the Contact Support link HughesNet Tools automatically runs tests to see if it can determine and correct ...

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Page 55: ...e modem has a vertical row of LEDs on the front panel and small LEDs on the Ethernet port on the back of the modem The LEDs provide information about the satellite modem s operating status Topics Front panel LEDs LAN port LEDs 39 ...

Page 56: ... on but intermittently turns off briefly Table 13 Front panel LED indications Corrective action Satellite modem status Appearance LED The modem s LAN port is connected to another network device such as your computer On LAN Check network connections Problem with the LAN configuration requires user intervention Off The modem is able to transmit On Transmit The modem is transmitting data packets to t...

Page 57: ...e that the Modem temperature is too hot If the modem overheats it turns off When it cools it recovers to operational status On red modem is positioned vertically and that its vents are not blocked Check power connection Not receiving power Off Bold type indicates LED appearance during normal operation LAN port LEDs Green and orange LEDs on the LAN Ethernet port on the modem s rear panel indicate l...

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Page 59: ...on on page xv Testing connectivity to the satellite Other sections in this Guide that contain troubleshooting information are listed below Hot cable connector For explanation of state codes which appear on various screens see Table 12 State codes on page 29 Checking for viruses and firewall issues For explanation of red flags see Red flag indicator on page 15 Improper settings on the computer conn...

Page 60: ...es not appear continue with the remaining steps 4 Make sure that the satellite modem is powered up The Power and LAN LEDs should be continuously lit except that the LAN LED may blink if there is LAN activity 5 Make sure the DC power cord adapter is securely attached to the satellite modem 6 If the LEDs are off make sure the Ethernet cable is securely attached to the satellite modem and the compute...

Page 61: ...ft panel The initial Terminal Connectivity Test page appears Figure 26 Terminal Connectivity Test page 2 Click Start Test You may see a screen that asks you to wait while the test is conducted When the test finishes the Connectivity Test results page appears 45 Chapter 5 HN9000 Satellite Modem User Guide 1037577 0001 Rev B Troubleshooting ...

Page 62: ...ults page Hot cable connector If the connector on either the transmit or receive cable feels hot to the touch the connector may be loose or otherwise defective Troubleshoot this problem as follows 1 Remove power from the satellite modem by unplugging the power supply AC power cord from the surge protector or AC outlet To remove power from the satellite modem always unplug the AC power cord from th...

Page 63: ...7 Check the connector to see if it is hot If the connector is still hot it may be defective and should be replaced Checking for viruses and firewall issues If you have confirmed all connections but still cannot access the Internet check the computer and any other computers on the same network for viruses If you find a virus delete or disable it then try to browse the Internet again If you are usin...

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Page 65: ...net Both private and public addresses can be dynamic or static although typically a private IP address is dynamic and a typically a public IP address is static Both the modem and a connected computer can have either type of address private or public The type used depends on requirements a customer might have and their service plan A public IP address or addresses are available only if they are spe...

Page 66: ... LAN Port Address If you do not know the LAN Port Address and you cannot access the System Information page you can set a link local address on your computer as explained below 1 Use the Windows Control Panel on the connected computer to open the Local Area Connection Properties dialog and then the Internet Protocol TCP IP Properties dialog If you need more specific instructions see Configuring a ...

Page 67: ...CP in the event that DHCP is disabled on the computer To enable DHCP use the instructions for your specific computer operating system If you are using the satellite modem as part of a network you should have already installed either an Ethernet hub or a wireless base station and NICs in each computer on the LAN If necessary you should have also connected the computers to the Ethernet hub with an E...

Page 68: ...e this message click Continue to proceed Figure 31 Local Area Connection Properties Windows Vista 3 Ensure that both Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown 4 If NetBEUI is installed and checked uncheck it or uninstall it 5 Highlight the appropriate TCP IP connection Be careful not to uncheck the checkbox 6 Click Properties The Internet Protoco...

Page 69: ...k and Internet Connections then select Network Connections A list of network adapters appears as shown in Figure 33 Network connections Windows XP on page 53 A Local Area Connection icon must appear under the LAN or High Speed Internet heading If it does not the network is not installed correctly Figure 33 Network connections Windows XP Note If a red X appears next to the Local Area Connection ico...

Page 70: ...roperties The Internet Protocol Properties dialog appears as shown in Figure 35 Internet Protocol Properties Windows XP on page 54 Figure 35 Internet Protocol Properties Windows XP 8 On the General tab ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected If not select them 9 Click OK 10 Confirm that you have an IP address a Click ...

Page 71: ...If it does not the network is not installed correctly 3 Right click the Local Area Connection icon that represents the satellite modem network connection and select Properties as shown in Figure 36 Accessing Local Area Connection Properties Windows 2000 on page 62 Figure 36 Accessing Local Area Connection Properties Windows 2000 4 Ensure that both Client for Microsoft Networks and Internet Protoco...

Page 72: ...9 Click OK to close the dialog box 10 Click OK again to save the settings and close the Local Area Connection Properties dialog 11 Confirm that you have an IP address a Click Start Run b Type cmd and click OK c Type ipconfig renew and press Enter d Make sure an IP address is shown on the line that starts with IP Address Configuring a Mac computer to use DHCP This section explains how to configure ...

Page 73: ...l Area Connection Properties Windows 2000 on page 62 Figure 40 Mac Network screen 3 Ensure that the TCP IP tab is selected 4 Select Using DHCP from the Configure drop down list as shown in Figure 41 Select DHCP from the configure drop down menu on page 58 The IP Address field becomes disabled 57 Appendix A HN9000 Satellite Modem User Guide 1037577 0001 Rev B Computer settings ...

Page 74: ...e System Control Center Default Gateway This is the IP address of the satellite modem You should have recorded this information in your Quick Start Guide during the registration process You can also obtain it from the System Information page of the System Control Center Note If your satellite modem is to be connected to a router you must also configure the router with the public IP address Refer t...

Page 75: ...on page 59 Note Depending on your security settings a pop up User Account Control message may appear requesting that you confirm the action before proceeding If you see this message click Continue to proceed Figure 43 Local Area Connection Properties Windows Vista 3 Ensure that both Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown 4 If NetBEUI is instal...

Page 76: ... Click OK Configuring Windows XP Public IP address Perform the following procedures to configure a computer running on Windows XP for a public IP address 1 From the Windows desktop select Start Settings Control Panel 2 Double click the Network Connections icon in the Control Panel window A list of network adapters appears A Local Area Connection icon must appear under the LAN or High Speed Interne...

Page 77: ...a Connection properties dialog as shown in Figure 46 Local Area Connection Properties Dialog Windows XP on page 61 Figure 46 Local Area Connection Properties Dialog Windows XP 5 If NetBEUI is installed and checked uncheck it or uninstall it 6 Highlight Internet Protocol TCP IP Be careful not to uncheck the checkbox 7 Click Properties The Internet Protocol Properties dialog appears as shown in Figu...

Page 78: ...res to configure a computer running on Windows 2000 for a public IP address 1 From the Windows desktop select Start Settings Control Panel 2 Double click the Network and Dialup Connections icon in the Control Panel window A list of network adapters appears A Local Area Connection icon must appear on the page If it does not the network is not installed correctly 3 Right click the Local Area Connect...

Page 79: ...o uncheck the checkbox 7 Click Properties The Internet Protocol Properties dialog appears as shown in Figure 38 Internet Protocol Properties Windows 2000 on page 63 Figure 50 Internet Protocol Properties Windows 2000 8 On the General tab select Use the following IP address 9 Enter the IP address and Subnet mask If you do not know what public IP address or range of addresses is available for use se...

Page 80: ...igure a Mac system for a public IP address 1 From the Mac interface select System Preferences The System Preferences menu appears as shown in Figure 51 Mac System Preferences menu on page 64 Figure 51 Mac System Preferences menu 2 Under Internet Network click the Network icon shown circled in the figure The Network screen appears as shown in Figure 52 Mac Network screen on page 65 64 Computer sett...

Page 81: ...nually from the configure drop down menu 5 Select the desired IP address There may be only one address available or a range of available addresses depending on your service plan For additional information see Understanding the modem address and computer address on page 49 6 Click Apply Now to close the screen and complete the configuration 65 Appendix A HN9000 Satellite Modem User Guide 1037577 00...

Page 82: ...rnet Options 3 Select the Connections tab and click LAN settings The LAN settings dialog appears Figure 54 LAN settings Internet Explorer 4 Uncheck the check box next to Use a proxy server for your LAN 5 Click OK 6 Close Internet Explorer and re launch it to enable the changes Configuring Netscape to not use a proxy server Follow these steps to configure Netscape Navigator to not use a proxy serve...

Page 83: ...indow 4 In the Proxies pane on the right side of the window select Direct connection to the Internet 5 Click OK 6 Close Netscape and re launch it to enable the changes 67 Appendix A HN9000 Satellite Modem User Guide 1037577 0001 Rev B Computer settings ...

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Page 85: ...oting Simultaneous use of high bandwidth applications by multiple users may result in speed degradation Speed and uninterrupted use of service are not guaranteed Actual speeds may vary If you connect your satellite modem to a LAN you must Install and configure an Ethernet hub router or wireless network base station Install and configure a NIC in each computer to be connected The NICs must be set t...

Page 86: ... range suits your needs Ethernet wired network basics You can purchase an Ethernet hub cables and NICs at most computer supply stores This equipment is relatively inexpensive and easy to install When selecting an Ethernet hub consider the number of computers you intend to connect to the network and how fast you need or want the data connection to be If the users on your network share large files y...

Page 87: ... the cable using a kit that can be purchased at an electronics computer or home supply store If you feel unsure about installing Ethernet cable contact a professional installer Run Ethernet cables behind walls whenever possible or secure them to floor baseboards and doorway frames Do not use staples to secure Ethernet cable Leave enough slack in the cable to accommodate possible future repair spli...

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Page 89: ...llers and users must follow the installation maintenance and configuration procedures in the installation guide and user guide This is a class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Part 15 This section applies to the HN9000 satellite modem Standards to which Conformity is declared FCC Part ...

Page 90: ...d using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs in Canada Repairs to certified equipment shou...

Page 91: ...umber ESN European Union EU Fair access policy FAP Federal Communications Commission FCC HyperText Transfer Protocol HTTP Interference Causing Equipment Standard ICES Internet Control Message Protocol ICMP Identifier ID Inter facility link IFL Internet Group Management Protocol IGMP Internet Protocol IP Internet Router Discovery Protocol IRDP Internet service provider ISP A Hughes proprietary rout...

Page 92: ... Point of sale device POS Point to point PTP Right hand circular polarization RHCP Signal to noise ratio SNR Signal quality factor SQF Secure Sockets Layer security protocol SSL Satellite terminal an alternate name for satellite modem used on some software screens ST Transmission Control Protocol TCP Transmission information packet TIP Uplink UL Underwriters Laboratory Voltage alternating current ...

Page 93: ...el LEDs 40 G Gateway Internet 2 H Home networking 69 HughesNet Tools description 35 home page 36 launching 36 Support Library 37 utilities 37 I Internet Gateway 2 IP address 8 26 44 49 50 58 available addresses for computers and other devices 49 computer 49 DHCP 44 for opening System Control Center 8 modem 49 multiple 50 not known 50 private IP address 44 49 public IP address 49 58 System Informat...

Page 94: ...11 common features 10 description 7 home page 9 text links 9 links in left panel 13 opening 8 parameters format 13 System Control Center continued Reception Information page 19 shortcut 8 Shortcut for System Control Center 8 status and information screens format 13 System Information page 26 System Status button colors 12 System Status page 15 Terminal Status page 23 Transmission Information page ...

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