8 Troubleshooting
If an issue occurs during installation or while using the GUI tool, or VSS Provider, error messages
are output as follows:
•
Installer
◦
Popup message
•
GUI tool
Windows Event log
◦
◦
Popup message
◦
Log file
•
VSS Provider
Windows Event log
◦
◦
Log file
In case of confirming the disk array system status and operating for the disk array system, use
the following storage management software:
•
XP P9500
Remote Web Console
◦
◦
RAID Manager
•
XP7
Command View Advanced Edition
◦
◦
RAID Manager
If the processing time is longer than usual and no error messages are output, there may be a
problem with the system configuration or the network. Do the following:
•
If a problem occurs using the installer:
•
If a problem occurs using the GUI:
•
If a problem occurs during backup process:
Take actions according to the flowcharts.
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Summary of Contents for XP
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