Troubleshooting 80
Service notifications
To view the latest service notifications, refer to the HP website (
http://www.hp.com/go/bizsupport
). Select
the appropriate server model, and then click the
Troubleshoot a Problem
link on the product page.
Server health LEDs
Some servers have an internal health LED and an external health LED, while other servers have a single
system health LED. The system health LED provides the same functionality as the two separate internal and
external health LEDs. Depending on the model, the internal health LED and external health LED may either
appear solid or they may flash. Both conditions represent the same symptom.
For the location of server LEDs and information on their statuses, see the server documentation on the HP
website (
http://www.hp.com/support
).
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
80
)," and follow the appropriate diagnostic path. If the other flowcharts
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
page
81
)." The General diagnosis flowchart is a generic troubleshooting process to be used when the
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
80
)
•
General diagnosis flowchart (on page
81
)
•
Server power-on problems flowchart (on page
83
)
•
POST problems flowchart (on page
86
)
•
OS boot problems flowchart (on page
88
)
•
Server fault indications flowchart (on page
89
)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
See
1
"General diagnosis flowchart (on page
81
)"
2
"Power-on problems flowchart ("
Server power-on problems flowchart
" on
page
83
)"
3
"POST problems flowchart (on page
86
)"
4
"OS boot problems flowchart (on page
88
)"
5
"Server fault indications flowchart (on page
89
)"
Summary of Contents for ProLiant DL380 G6 Server
Page 63: ...Cabling 63 Cabling SAS hard drive cabling Optical drive cabling ...
Page 64: ...Cabling 64 BBWC battery cabling ...
Page 85: ...Troubleshooting 85 ...
Page 110: ...Technical support 110 ...
Page 111: ...Technical support 111 ...
