HP ProLiant DL380 G6 Server User Manual Download Page 81

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Troubleshooting 81

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the

problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item

See

"Symptom information (on page

"Loose connections (on page

"Service notifications (on page

The most recent version of a particular server or option firmware is

available on the HP Support website (

http://www.hp.com/support

Summary of Contents for ProLiant DL380 G6 Server

Page 1: ...rvice technician HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Part Number 495624 003 February 2011 Edition 3 ...

Page 2: ...P products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows Server are U S registered trademarks of Microsoft Corporation ...

Page 3: ...22 Power down the server 22 Extend the server from the rack 22 Remove the access panel 23 Install the access panel 24 Access the product rear panel 24 Cable management arm with left hand swing 24 Cable management arm with right hand swing 25 Remove the PCI riser cage 26 Install the PCI riser cage 26 Remove the air baffle 27 Setup 28 Optional installation services 28 Rack planning resources 28 Opti...

Page 4: ...on 60 Installing the Trusted Platform Module board 60 Retaining the recovery key password 62 Enabling the Trusted Platform Module 62 Cabling 63 SAS hard drive cabling 63 Optical drive cabling 63 BBWC battery cabling 64 Configuration and utilities 65 Configuration tools 65 SmartStart software 65 HP ROM Based Setup Utility 66 Array Configuration Utility 68 Option ROM Configuration for Arrays 68 Re e...

Page 5: ...liance notices 94 Regulatory compliance identification numbers 94 Federal Communications Commission notice 94 FCC rating label 94 Class A equipment 94 Class B equipment 94 Declaration of conformity for products marked with the FCC logo United States only 95 Modifications 95 Cables 95 Canadian notice Avis Canadien 95 European Union regulatory notice 96 Disposal of waste equipment by users in privat...

Page 6: ...Contents 6 Technical support 104 Before you contact HP 104 HP contact information 104 Customer Self Repair 104 Acronyms and abbreviations 112 Index 115 ...

Page 7: ... 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 SATA optical drive bay 5 Video connector 6 USB connectors 2 SFF model with optional hard drive cage Item Description 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 Hard drive bays optional 5 Video connector ...

Page 8: ...l Item Description 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 USB connectors 2 5 Video connector Front panel LEDs and buttons Item Description Status 1 UID LED and button Blue Activated Flashing blue System being remotely managed Off Deactivated ...

Page 9: ...state see Systems Insight Display LEDs on page 9 3 Power On Standby button and system power LED Green System on Amber System in standby but power is still applied Off Power cord not attached or power supply failure Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display enables diagnosis with the access panel installed ...

Page 10: ...riencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Systems Insight Display LED and color Health LED System power LED Status Processor amber Red Amber One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM ...

Page 11: ...ch at POST or power supply mismatch through hot plug addition Power cap off Amber Standby Power cap green Flashing green Waiting for power Power cap flashing amber Amber Power cap has been exceeded Power cap green Green Power is available IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the faile...

Page 12: ... failed 2 UID LED button Blue Activated Flashing blue System being managed remotely Off Deactivated 3 NIC iLO 2 activity LED Green Network activity Flashing green Network activity Off No network activity 4 NIC iLO 2 link LED Green Network link Off No network link Non hot plug PCI riser board slot definitions Primary slot form factor Secondary slot form factor PCIe riser slot description PCIe x16 r...

Page 13: ...x8 4 1 Notes Primary denotes the risers are installed in the primary riser connector Secondary denotes the risers are installed in the secondary riser connector FL FH denotes full length full height HL FH denotes half length full height LP denotes low profile The PCIe x16 riser supports a maximum power of 150W with an HP power cable The cable supplied with the riser must be used for PCIe card watt...

Page 14: ...imary riser connector 13 SD card slot 14 TPM connector 15 Processor socket 1 populated 16 Processor 1 DIMM slots 17 Secondary riser connector 18 SAS connector A 19 SAS connector B 20 Cache module connector 21 Fan connector 1 22 Fan connector 2 23 Fan connector 3 24 Fan connector 4 25 Fan connector 5 26 Fan connector 6 System maintenance switch Position Default Function S1 Off Off iLO 2 security is...

Page 15: ... a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analys...

Page 16: ...on 16 DIMM slot locations DIMM slots are numbered sequentially 1 through 9 for each processor The supported AMP modes use the letter assignments for population guidelines SAS and SATA device numbers SFF device bay numbering ...

Page 17: ...Component identification 17 Optional SFF device bay numbering LFF device bay numbering SAS and SATA hard drive LEDs Item Description 1 Fault UID LED amber blue 2 Online LED green ...

Page 18: ...To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is...

Page 19: ...nstalled and power might be connected Battery pack LEDs Item ID Color Description 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller ...

Page 20: ...roller to communicate One blink per second The battery pack is below the minimum charge level and is being charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery Steady gl...

Page 21: ...spin at high speed A second fan failure or missing fan causes an orderly shutdown of the server The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS iLO 2 performs an orderly shutdown if a cautionary temperat...

Page 22: ...tem documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature fac...

Page 23: ...iding the server into the rack The sliding rails could pinch your fingers Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot pl...

Page 24: ...d then remove the access panel Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the hood latch The access panel slides to a closed position 3 Use the T 15 Torx screwdriver attached to the rear of the server to tighten the security screw on the hood latch ...

Page 25: ...To access some components you may need to remove the cable management arm To access the product rear panel components open the cable management arm 1 Power down the server on page 22 2 Swing open the cable management arm 3 Remove the cables from the cable trough 4 Remove the cable management arm ...

Page 26: ...er and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server on page 22 2 Extend the server from the rack on page 22 3 Remove the access panel on page 23 4 Remove the PCI riser cage Install the PCI riser cage 1 Install the PCI riser cage 2 Install the access panel on page 24 ...

Page 27: ...inimize the amount of time the access panel is open 1 Power down the server on page 22 2 Extend or remove the server from the rack Extend the server from the rack on page 22 3 Remove the access panel on page 23 4 Remove the PCI riser cage on page 26 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to ...

Page 28: ...our Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http ...

Page 29: ...ck and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in t...

Page 30: ... and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power dis...

Page 31: ...mage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Identifying the contents of the se...

Page 32: ...pheral devices to the server For connector identification information see Rear panel components on page 11 in this guide WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 3 Connect the power cord to the rear of the server 4 Install power cord anchors 5 Secure cables to the cable management arm I...

Page 33: ...operating system installed For the latest information on supported operating systems refer to the HP website http www hp com go supportos Methods to install an operating system on the server include SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This...

Page 34: ... key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Registering the server To register the server refer to the HP Registration website http register hp com ...

Page 35: ...ts single and dual processor operation CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipmen...

Page 36: ...m may require replacing the system board CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 7 Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 37: ...ation 37 8 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 38: ... ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 39: ...ver is automatically ejected Remove the cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the pro...

Page 40: ...Hardware options installation 40 CAUTION After the cover is removed do not touch the thermal interface media 13 Install the heatsink ...

Page 41: ...ot plug fans on page 20 or the label attached to the access panel 16 Install the fans into bays 5 and 6 17 Install the air baffle Remove the air baffle on page 27 18 Install the PCI riser cage 19 Install the access panel on page 24 20 Install the server into the rack Installing the server into the rack on page 31 21 Power up the server on page 22 Memory options ...

Page 42: ... 6 3 I F C 7 8 9 This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Mirrored Memory and Lockstep memory modes This server supports both Registered PC3 DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers a...

Page 43: ...Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Memory speed 10600 1333 MHz 8500 1066 MHz 5 DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server availability the server supports the following AMP modes Advanced ECC provides the greates...

Page 44: ...tected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct cert...

Page 45: ...e installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots per channel Rank Speeds supported MHz 1 Single or dual rank 1333 1066 1 Quad rank 1066 2 Single or dual rank 1066 3 Single or dual rank 800 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Observe the general DIMM slot population gu...

Page 46: ...der For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or I UDIMM o First A and B o Last D and E o Do not populate slots C F G H or I After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 67...

Page 47: ...For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or I UDIMM o First A and B o Last D and E o Do not populate slots C F G H or I After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 68 Mul...

Page 48: ...nstall the access panel on page 24 If you are installing DIMMs in mirrored or lock step configuration configure this mode in RBSU HP ROM Based Setup Utility on page 66 For more information about LEDs and troubleshooting failed DIMMs see Systems Insight Display LED combinations on page 10 Hot plug SAS hard drive options When adding hard drives to the server observe the following general guidelines ...

Page 49: ...rive 1 Remove the SAS hard drive blank 2 Prepare the hard drive 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 18 Removing a hot plug SAS hard drive ...

Page 50: ...time the access panel is open 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 18 2 Back up all server data on the hard drive 3 Remove the hard drive Optical drive option 1 Power down the server on page 22 2 Extend the server from the rack on page 22 3 Remove the access panel on page 23 4 Remove the existing...

Page 51: ... 5 Slide the optical drive into the drive bay 6 Connect the power and data cable to the system board The air baffle is not shown for clarity 7 Connect the power and data cable to the optical drive 8 Install the access panel on page 24 ...

Page 52: ... server unless all bays are populated with either a component or a blank 1 Access the product rear panel on page 24 2 Remove the power supply blank WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 3 Install the power supply in the power supply bay 4 Connect the power cord to the power supply ...

Page 53: ...lot covers CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Po...

Page 54: ...rotate the latch down and then remove the cover Installing a half length expansion board 1 Power down the server on page 22 2 Extend the server from the rack on page 22 3 Remove the access panel on page 23 4 Remove the PCI riser cage on page 26 5 Remove the expansion slot cover Expansion board options on page 53 Removing expansion slot covers on page 53 6 Install the expansion board ...

Page 55: ...n page 24 Installing a full length expansion board 1 Power down the server on page 22 2 Extend the server from the rack on page 22 3 Remove the access panel on page 23 4 Remove the PCI riser cage on page 26 5 Remove the expansion slot cover Expansion board options on page 53 Removing expansion slot covers on page 53 6 Open the full length expansion board retainer 7 Install the expansion board 8 Cl...

Page 56: ...ge 12 Install the access panel on page 24 PCI riser board option CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 22 2 Extend the server from the rack on page 22 3 Remove the access panel on pa...

Page 57: ... rack 10 Power up the server on page 22 Hard drive cage option Installation of a SAS expander card or an additional SAS controller option is required to support the hard drive cage option 1 Power down the server on page 22 2 Extend the server from the rack on page 22 3 Remove the access panel on page 23 4 If installed disconnect and remove the optical drive cables Optical drive cabling on page 63 ...

Page 58: ... drive cage 8 Install the hard drives and hard drive blanks Hot plug SAS hard drive options on page 48 Optical drive option on page 50 9 Remove the PCI riser cage on page 26 10 Install the optional SAS controller For installation instructions see the documentation that ships with the SAS controller option 11 Remove the air baffle on page 27 ...

Page 59: ... Connect one end of each SAS cable to the SAS controller For connector information see the documentation that ships with the SAS controller option 15 Install the air baffle Remove the air baffle on page 27 16 Connect the remaining end of each SAS cable to the backplane 17 Install the PCI riser cage 18 Install the access panel on page 24 19 Power up the server on page 22 ...

Page 60: ... board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to e...

Page 61: ...dministrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 7 Install the TPM board Press down on the connector to seat the board 8 Install the TPM security rivet by pressing the rivet firmly into the system board 9 Install the air baffle Remove the air baffle on page 27 10 Install the PCI riser cage 11 Install the access panel on p...

Page 62: ...From the Main Menu select Server Security 3 From the Server Security Menu select Trusted Platform Module 4 From the Trusted Platform Module Menu select TPM Functionality 5 Select Enable and then press the Enter key to modify the TPM Functionality setting 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific ins...

Page 63: ...Cabling 63 Cabling SAS hard drive cabling Optical drive cabling ...

Page 64: ...Cabling 64 BBWC battery cabling ...

Page 65: ...artStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to buil...

Page 66: ...s Help for a highlighted configuration option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times...

Page 67: ...d of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Force a PXE Network boot by pressing ...

Page 68: ...drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure Beginning with ACU ver...

Page 69: ... modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key 7 Select ...

Page 70: ...s an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can Remotely power up power down or reboot the host server Send alerts from iLO 2 regard...

Page 71: ...ort Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU D...

Page 72: ...ts operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with eve...

Page 73: ...etwork and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depo...

Page 74: ...port matrix http www hp com go supportos Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand b...

Page 75: ... support ProLiant_TSG_jp Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for i...

Page 76: ... component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injur...

Page 77: ...tem you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does ...

Page 78: ...ooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the documentation for your processor model before performing any steps that require installing removing or replacing a processor If you cann...

Page 79: ...dditional processors CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 78 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action Be sure all power cords are securely connected Be sure all ...

Page 80: ... that you start with the first flowchart in this section Start diagnosis flowchart on page 80 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 81 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is n...

Page 81: ...unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 77 2 Loose connections on page 79 3 Service notifications on page 80 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Page 82: ...intenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 Breaking the server down to the minimum hardware configuration on page 78 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 75 9 Server information you need in the HP ProLiant Servers Troubleshooting Gu...

Page 83: ...Troubleshooting 83 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 84: ...rver maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 72 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 75 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD ...

Page 85: ...Troubleshooting 85 ...

Page 86: ... 6 Server health LEDs on page 80 and Component identification on page 7 7 Loose connections on page 79 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 75 9 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 87: ...Liant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 75 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 75 ...

Page 88: ...cated on the Documentation CD or see Troubleshooting resources on page 75 Controller documentation Loose connections on page 79 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 75 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation C...

Page 89: ... boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Page 90: ...n problems flowchart Server power on problems flowchart on page 83 6 HP Insight Diagnostics on page 72 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 75 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 75 Server maintenance and s...

Page 91: ...ror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 92: ...Troubleshooting 92 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 93: ...harge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 22 2 Extend the server from the rack on page 22 3 Remove the access panel on page 23 4 Remove the PCI riser cage on ...

Page 94: ...oth classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer ...

Page 95: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 96: ...ided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The c...

Page 97: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 98: ...nts or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for pr...

Page 99: ...vice provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Page 100: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 101: ...No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Specification Value Dimensions Height 8 59 cm 3 38 in Depth 66 07 cm 26 01 in Width 44 54 cm 17 54 in Weight maximum 27 2 kg 60 0 lb Weight no drives installed 20 4 kg 47 2 lb Power supply specif...

Page 102: ...d input frequency 50 Hz to 60 Hz Rated input current 8 9 A at 100 VAC 4 3 A at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC input BTUs per hour 2925 at 100V AC input 2812 at 200V AC input Power supply output Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP ...

Page 103: ...Specifications 103 Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input ...

Page 104: ... service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer ...

Page 105: ...s ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Facultatif Pièces pour lesquelles la...

Page 106: ...ituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP Ne...

Page 107: ...an en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que ...

Page 108: ...de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het de...

Page 109: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 110: ...Technical support 110 ...

Page 111: ...Technical support 111 ...

Page 112: ... AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate ECC error checking and correcting IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ...

Page 113: ...le memory ORCA Option ROM Configuration for Arrays PCI peripheral component interface PCIe peripheral component interconnect express PCI X peripheral component interconnect extended POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack ...

Page 114: ...factor SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Page 115: ...tacting HP 104 crash dump analysis 15 CSR customer self repair 104 customer self repair CSR 104 D diagnostic tools 69 70 72 diagnostics utility 72 DIMM installation guidelines 45 DIMM slot locations 16 DIMMs 16 41 42 43 67 drive LEDs 17 18 drivers 73 E electrical grounding requirements 30 electrostatic discharge 100 environmental requirements 29 environmental specifications 101 error messages 91 E...

Page 116: ...ng systems 33 74 optical drive 7 50 optical drive cable 63 optimum environment 29 Option ROM Configuration for Arrays ORCA 68 options installation 31 35 ORCA Option ROM Configuration for Arrays 68 OS boot problems flowchart 88 P PCI expansion slots 11 22 PCI riser cage 56 phone numbers 104 POST error messages 91 POST problems flowchart 86 power cord 76 99 power distribution unit PDU 30 power LEDs ...

Page 117: ...gnosis flowchart 80 static electricity 100 status lights battery pack 19 support 73 104 supported operating systems 74 switches 15 symbols on equipment 76 system battery 93 system board components 13 system components 7 system maintenance switch 14 15 system power LED 8 19 Systems Insight Display 9 10 Systems Insight Display LEDs 9 10 T Taiwan battery recycling notice 99 technical support 104 tele...

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HP ProLiant DL380 G6 Server, User Manual

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