HP ProLiant DL360e Gen8 User Manual Download Page 90

Page: 90 / 116

Troubleshooting 90

Troubleshooting

Troubleshooting resources

The

HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

•

English (

http://www.hp.com/support/ProLiant_TSG_v1_en

)

•

French (

http://www.hp.com/support/ProLiant_TSG_v1_fr

)

•

Spanish (

http://www.hp.com/support/ProLiant_TSG_v1_sp

)

•

German (

http://www.hp.com/support/ProLiant_TSG_v1_gr

)

•

Japanese (

http://www.hp.com/support/ProLiant_TSG_v1_jp

)

•

Simplified Chinese (

http://www.hp.com/support/ProLiant_TSG_v1_sc

)

The

HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:

•

English (

http://www.hp.com/support/ProLiant_EMG_v1_en

)

•

French (

http://www.hp.com/support/ProLiant_EMG_v1_fr

)

•

Spanish (

http://www.hp.com/support/ProLiant_EMG_v1_sp

)

•

German (

http://www.hp.com/support/ProLiant_EMG_v1_gr

)

•

Japanese (

http://www.hp.com/support/ProLiant_EMG_v1_jp

)

•

Simplified Chinese (

http://www.hp.com/support/ProLiant_EMG_v1_sc

)

Summary of Contents for ProLiant DL360e Gen8

Page 1: ... the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 675786 004 January 2014 Edition 4 ...

Page 2: ...r HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Page 3: ...ptional 19 Remove the access panel 19 Install the access panel 20 Remove the PCI riser cage 20 Install the PCI riser cage 21 Setup 22 Optional installation services 22 Optimum environment 22 Space and airflow requirements 22 Temperature requirements 23 Power requirements 24 Electrical grounding requirements 24 Connecting a DC power cable to a DC power source 24 Server warnings and cautions 25 Rack...

Page 4: ... 51 Memory subsystem architecture 52 Memory protection modes 52 Memory population guidelines 53 Installing a DIMM 55 Processor option 56 Expansion board options 61 GPU power cable option 62 HP Trusted Platform Module option 65 Installing the Trusted Platform Module board 66 Retaining the recovery key password 67 Enabling the Trusted Platform Module 68 Redundant hot plug power supply option 68 Cabl...

Page 5: ...oHS material content declaration 93 Warranty information 93 Electrostatic discharge 94 Preventing electrostatic discharge 94 Grounding methods to prevent electrostatic discharge 94 Specifications 95 Environmental specifications 95 Mechanical specifications 95 Power supply specifications 95 HP 460 W CS Gold Hot plug Power Supply 92 efficiency 96 HP 460 W CS Platinum Plus Hot plug Power Supply 94 ef...

Page 6: ...Contents 6 ...

Page 7: ... number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis Eight bay SFF drive model Item Description 1 Optical drive optional 2 Front video connector front video adapter part number 655915 B21 required 3 USB 2 0 connectors 4 Serial number iLO information pull tab 5 SFF drives 6 35 cm 2 5 in The serial number iLO inform...

Page 8: ...3 Health LED Solid green Normal Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Fast flashing red 4 Hz cycles per sec Power fault 4 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurre...

Page 9: ...ion on the riser board slots supported by the onboard PCI riser connectors see PCIe riser board slot definitions on page 10 Rear panel LEDs and buttons Item Description Status 1 NIC status LED Solid green Activity exists Flashing green Activity exists Off No activity exists 2 NIC link LED Green Link exists Off No link exists 3 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Re...

Page 10: ...sts Power is unavailable Power supply failed Power supply is in standby mode PCIe riser board slot definitions Slot number Riser board option Type Length Height Connector link width Negotiable link width 1 For riser board options with and without SAS support PCIe3 250 mm Full x16 x16 2 PCIe2 Half Half x8 x4 System board components ...

Page 11: ...an connector 5 15 Fan connector 4 16 Internal USB connector 17 Fan connector 3 18 Fan connector 2 19 Fan connector 1 20 Processor 2 DIMM slots 21 Reserved 22 Drive backplane power connector 23 Processor socket 2 24 Reserved 25 Power supply connector 1 26 Drive sideband signal connector 27 Power supply connector 2 28 Processor 1 DIMM slots 29 SD card slot 30 NMI header 31 System maintenance switch ...

Page 12: ...eads configuration as invalid 3 4 7 8 9 10 11 12 Reserved When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI functionality An NMI crash dump creates ...

Page 13: ... Four bay LFF drive model Eight bay SFF drive model When the two port SATA cable is installed in the eight bay drive cage Two port SATA cable option on page 33 the server supports the six drive SATA configuration In this configuration drive bays 1 through 6 are populated while drive bays 7 and 8 contain drive blanks Drive LED definitions Item LED Status Definition 1 Locate Solid blue The drive is ...

Page 14: ... RAID controller IMPORTANT When the SAS enabled riser board with the Smart Array B320i Controller is installed in the server the embedded Smart Array B120i Controller is disabled automatically When this condition occurs Drives connected to the system board operate in AHCI or Legacy mode In AHCI or Legacy mode drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and...

Page 15: ...capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current boot Data might be corrupt Flashi...

Page 16: ...Component identification 16 Fan locations ...

Page 17: ...ntil AC DC power is removed IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 s...

Page 18: ...Pull down the quick release levers on each side of the server 5 Extend the server on the rack rails until the server rail release latches engage If the server does not extend from the rack use a T 25 Torx screwdriver to loosen the screws located within the lever housing 6 After performing the installation or maintenance procedure slide the server into the rack For more information see the document...

Page 19: ...and power cords from the server rear panel 3 Extend the server from the rack on page 17 4 Remove the server from the rack For more information see the documentation that ships with the rack mounting option 5 Place the server on a sturdy level surface Remove the security bezel optional To access the front panel components unlock and then remove the security bezel Remove the access panel WARNING To ...

Page 20: ...mately 1 25 cm 0 5 inch 2 Close the access panel latch The access panel slides to a closed position 3 Use a T 15 Torx screwdriver to tighten the access panel latch screw Remove the PCI riser cage CAUTION To prevent damage to the server or expansion boards power down the server and disconnect all power cords before removing or installing the PCI riser cage 1 Power down the server on page 17 2 Remov...

Page 21: ...ower cords before removing or installing the PCI riser cage 1 Align the PCI riser boards with the corresponding connectors on the system board and then press down the PCI riser cage 2 Push down the release tabs and then rotate them 180 clockwise 3 Install the access panel on page 20 4 Install the server into the rack Installing the server into the rack on page 27 5 Power up the server on page 17 ...

Page 22: ...the Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information ...

Page 23: ...front and rear doors that provide 64 open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to ...

Page 24: ...ating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server For more information on the hot plug power supply and calculators to determine server power consumption in various system configurations see the HP Power Advisor website http www hp com go hppoweradvisor Electrical grounding requirements The server must be grounded properly for prope...

Page 25: ...ectrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment should be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of earthing o...

Page 26: ...s the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Rack warnings WARNING To reduce the risk of personal injury or damag...

Page 27: ... information see the option documentation For server specific information see Hardware options installation on page 30 Installing the server into the rack To install the server into a rack with square round or threaded holes refer to the instructions that ship with the rack hardware kit If you are installing the server into a telco rack order the appropriate option kit at the RackSolutions com web...

Page 28: ...t route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Powering on and selecting boot options 1 Connect the Ethernet cable 2 Press the Power On Standby button 3 During the initial boot o To modify the server configuration ROM default settings press F9 when pro...

Page 29: ...0 key d Complete the initial Preferences and Registration portion of Intelligent Provisioning on page 81 e At the 1 Start screen click the Configure and Install button f To finish the installation follow the onscreen prompts An Internet connection is required to update the firmware and systems software Remote deployment installation To deploy an operating system remotely use Insight Control server...

Page 30: ...efore beginning any installation procedure Improper grounding can cause electrostatic discharge Security bezel option The security bezel helps prevent unauthorized physical access to the front panel components Install the security bezel and then lock it with the key provided with the kit Front video adapter option For more information about product features specifications options configurations an...

Page 31: ...ont video adapter squeeze the top and bottom together to release the locking mechanism Drive options The server supports up to four LFF hot plug drives and up to eight SFF hot plug drives The embedded storage controller supports SATA drive installation For SAS drive installation do one of the following Install the riser board option with embedded HP Dynamic Smart Array B320i controller PN 685185 0...

Page 32: ...ntegrated HP Smart Array controller option Installing a storage controller on page 38 SAS functionality is enabled automatically in the controller board For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin Drive installation guidelines When adding drives t...

Page 33: ...y see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin Two port SATA cable option When this cable option is installed in the eight bay drive cage the server supports the six drive SATA configuration In this configuration drive bays 1 through 6 are populated while drive bays 7 and 8 contain drive blanks To connect the cable option 1 Power down the server ...

Page 34: ... SATA cable a Connect the cable to the drive sideband signal connector b Secure the cable in the cable clip c Connect the cable to the SATA storage and optical drive connectors d Route the cable along the side of the system board towards the front chassis and then connect the cable to the drive backplane 8 Connect the rest of the drive cables required in this drive configuration For more informati...

Page 35: ...LFF H222 or P222 Full height or low profile 890 mm Eight bay SFF P822 Full height 615 mm and 800 mm Eight bay SFF H220 or P420 Low profile 615 mm and 800 mm To connect the cable option 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on pa...

Page 36: ...tor pack on page 39 13 Install the access panel on page 20 14 Install the server into the rack Installing the server into the rack on page 27 15 Power up the server on page 17 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 16 Install the drives Installing a hot plug drive on page 32 Mini SAS Y cable ...

Page 37: ...ni SAS Y cable using the cable clip that came with the kit a Use the two vertical dash marks in front of the fan cage to position the clip correctly and then attach the cable clip b Secure the excess length of the Mini SAS Y cable in the cable clip 11 Connect the rest of the drive cables required in this drive configuration For more information see Storage cabling on page 71 12 If you intend to us...

Page 38: ...ves CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION To prevent a server malfunction or damage to the equipment ...

Page 39: ...al cables to the storage controller For more information on these cabling requirements see the documentation that ships with the option 13 Power up the server on page 17 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 14 Install the drives Installing a hot plug drive on page 32 For more information ab...

Page 40: ...el on page 19 5 Remove the PCI riser cage on page 20 CAUTION When connecting or disconnecting the capacitor pack cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 6 Connect the capacitor pack cable to the cache module 7 If using the embedded array controller a Install the cache module on the system...

Page 41: ...all the capacitor pack a Insert the cable end of the capacitor pack in the holder b Press the opposite end of the capacitor pack in the holder For more information on capacitor pack cabling in different drive configurations see Storage cabling on page 71 11 Install the access panel on page 20 12 Install the server into the rack Installing the server into the rack on page 27 13 Power up the server ...

Page 42: ... Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 18 4 Remove the optical drive blank Retain the blank for future use 5 Remove the access panel on page 19 6 Remove the PCI riser cage on page 20 7 If you are installing the o...

Page 43: ... options installation 43 b Connect the optical drive cable to the optical drive 8 Install the optical drive into the bay and then secure it with the screw o Four bay LFF drive model o Eight bay SFF drive model ...

Page 44: ... then connect the cable to the system board o Four bay LFF drive model o Eight bay SFF drive model 11 Install the PCI riser cage on page 21 12 Install the access panel on page 20 13 Install the server into the rack Installing the server into the rack on page 27 14 Power up the server on page 17 Hot plug fan module option To provide sufficient airflow to the system if a fan rotor fails the server s...

Page 45: ...a ball bearing rail system with the cable management arm CAUTION To prevent the potential for thermal damage and system shutdown ensure that a functioning server has all feature bays populated with the required component or blank and the access panel is installed within 60 seconds of being serviced 1 Pull down the quick release levers on each side of the server WARNING To reduce the risk of person...

Page 46: ...Hardware options installation 46 4 Do one of the following o Remove the fan blank in a nonredundant configuration o Remove the defective fan in a failed redundant fan configuration ...

Page 47: ...erver Installing a hot plug fan module if the server is installed in a friction rail system 1 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page...

Page 48: ...Hardware options installation 48 o Remove the fan blank in a nonredundant configuration o Remove the defective fan in a failed redundant configuration ...

Page 49: ...mbination of these DIMMs can cause the server to halt during BIOS initialization The memory subsystem in this server can support LRDIMMs RDIMMs or UDIMMs UDIMMs represent the basic type of memory module and offer lower latency and relatively low power consumption but are limited in capacity RDIMMs offer larger capacities than UDIMMs and include address parity protection LRDIMMs support higher dens...

Page 50: ... MT s 1600 MT s RDIMM Dual 8 GB 1600 MT s 1600 MT s RDIMM Dual 16 GB 1600 MT s 1600 MT s LRDIMM Quad 32 GB 1333 MT s 1333 MT s UDIMM Dual 8 GB 1600 MT s 1600 MT s LRDIMM enables 2 DPC HP SmartMemory supports up to 2 DPC at 1333 MT s at 1 35 V Third party memory supports only 1 5 V HP SmartMemory HP SmartMemory introduced for Gen8 servers authenticates and unlocks certain features available only on...

Page 51: ...T s 10600 1333 MT s 8500 1066 MT s 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin Single rank and dual rank DIMMs DIMM configuration requirements are based on these clas...

Page 52: ...s spare and automatic failover to spare memory occurs when the system detects a DIMM that is degrading This enables DIMMs that have a higher probability of receiving an uncorrectable memory error which results in system downtime to be removed from operation The server also can operate in independent channel mode or combined channel mode Lockstep Memory mode When running in Lockstep Memory mode you...

Page 53: ...The server then deactivates the failing rank and automatically switches over to the online spare rank Lockstep Memory mode Lockstep memory mode provides protection against multibit memory errors that occur on the same DRAM device Lockstep memory mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Lockstep memory mode...

Page 54: ...serve the general DIMM slot population guidelines Each channel must have a valid online spare configuration Each channel can have a different valid online spare configuration Each populated channel must have a spare rank o A single dual rank DIMM is not a valid configuration o LRDIMMs are treated as dual rank DIMMs Population order For Online Spare memory mode configurations with a single processo...

Page 55: ...populate the DIMM slots A and D After installing the DIMMs to configure memory protection mode use RBSU HP ROM Based Setup Utility on page 83 Installing a DIMM 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server...

Page 56: ...nt possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION To prevent possible server overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank IMPORTANT If installing a processor with a faster speed update the system ROM before installing th...

Page 57: ...e heatsink blank CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 6 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 58: ...ion guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 9 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the...

Page 59: ...ket 10 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 11 Remove the thermal interface protective cover from the heatsink 12 Install the heatsink a Position the heatsink using the guide pin on the processor backplate b Tighten one pair of diagonally opposite screws halfway and th...

Page 60: ...Hardware options installation 60 c Finish the installation by completely tightening the screws in the same sequence 13 Locate the fan bays 1 2 3 and 4 ...

Page 61: ...he access panel on page 20 17 Install the server into the rack Installing the server into the rack on page 27 18 Power up the server on page 17 Expansion board options The server has both full height and low profile expansion slots for controller option installation PCIe riser board slot definitions on page 10 For more information about product features specifications options configurations and co...

Page 62: ...anel on page 19 5 Remove the PCI riser cage on page 20 6 Identify the expansion slot compatible with the new option and then remove the cover opposite that slot 7 Install the expansion board 8 Install the PCI riser cage on page 21 IMPORTANT The server does not power up if the PCI riser cage is not seated properly 9 Connect all necessary internal cabling to the expansion board For more information ...

Page 63: ...isor For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin To connect the cable option 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the foll...

Page 64: ...Hardware options installation 64 8 Install the GPU retaining bracket 9 Connect the GPU power cable to the GPU 10 Install the PCI riser cage on page 21 ...

Page 65: ...uires accessing RBSU HP ROM Based Setup Utility on page 83 For more information about RBSU see the HP website http www hp com support rbsu TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this do...

Page 66: ...he power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Pow...

Page 67: ...rack Installing the server into the rack on page 27 11 Power up the server on page 17 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible com...

Page 68: ...rmation on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc732774 aspx Redundant hot plug power supply option Power redundancy requires the presence of two power supplies in the...

Page 69: ... To install the component 1 Unfasten the cable management solution to access the power supply bays 2 Remove the EMI shield from the power supply bay 3 Remove the protective cover from the connector pins on the power supply WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed ...

Page 70: ...ll the power supply into the bay until it clicks 5 Connect the power cord to the power supply 6 Route the power cord through the cable management solution 7 Connect the power cord to the power source Be sure that the power supply LED is green ...

Page 71: ... where they can be pinched or crimped Storage cabling The FBWC capacitor pack cabling is shown in the following images The FBWC solution is a separately purchased option This server supports FBWC module installation Installing the FBWC module and capacitor pack on page 39 in the system board or in a storage controller Depending on the controller option installed the actual storage controller conne...

Page 72: ...able 2 Capacitor pack cable 3 560 mm Mini SAS cable Four bay LFF drive cage connected to a controller in the full height expansion slot Item Description 1 Power cable 2 Capacitor pack cable 3 800 mm Mini SAS cable for the H220 and P420 controllers 890 mm Mini SAS cable for the H222 and P222 controllers ...

Page 73: ... 1 Power cable 2 Capacitor pack cable 3 800 mm Mini SAS cable for the H220 and P420 controllers 890 mm Mini SAS cable for the H222 and P222 controllers Eight bay SFF drive cabling Six drive SFF SATA configuration Item Description 1 Power cable 2 Capacitor pack cable 3 Two port SATA cable 4 700 mm Mini SAS cable ...

Page 74: ...cription 1 Power cable 2 Capacitor pack cable 3 560 mm Mini SAS cable 4 700 mm Mini SAS cable Eight bay SFF drive cage connected to the P822 controller in the full height expansion slot Item Description 1 Power cable 2 Capacitor pack cable 3 615 mm Mini SAS cable 4 800 mm Mini SAS cable ...

Page 75: ...n slot Item Description 1 Power cable 2 Capacitor pack cable 3 560 mm Mini SAS cable 4 700 mm Mini SAS cable Eight bay SFF drive cage connected to the P420 controller in low profile expansion slot Item Description 1 Power cable 2 Capacitor pack cable 3 615 mm Mini SAS cable 4 800 mm Mini SAS cable ...

Page 76: ...in the full height expansion slot Item Description 1 Power cable 2 Capacitor pack cable 3 Mini SAS Y cable Eight bay SFF drive cage connected to the P430 controller in the low profile expansion slot Item Description 1 Power cable 2 Capacitor pack cable 3 Mini SAS Y cable ...

Page 77: ...Cabling 77 Optical drive cabling Optical drive cabling in the four bay LFF drive cage Optical drive cabling in the eight bay SFF drive cage ...

Page 78: ...Cabling 78 GPU power cabling ...

Page 79: ...ine HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin HP iLO Management Engine The HP iLO Management Engine is a set of embedded management features supporting the complete lifecycle of the server from initial deployment through on...

Page 80: ...ve Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history Health and service alerts Easy export and upload to Service and Support The HP Active Health System monitors and records changes in the server hardware and system configuration The Activ...

Page 81: ...ges have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD no longer ship with these new servers Instead the deployment capability is embedded in the server as part of HP iLO Management Engine s Intelligent Provisioning Intelligent Provisioning is a single server deployment tool embedded in HP ProLiant Gen8 servers that simplifies HP ProLiant server setup p...

Page 82: ...elligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Service Pack for ProLiant on page 83 HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractu...

Page 83: ...ervers including HP ProLiant Gen8 servers SPP has several key features for updating HP ProLiant servers Using HP SUM as the deployment tool SPP can be used in an online mode on a Windows or Linux hosted operating system or in an offline mode where the server is booted to an operating system included on the ISO file so that the server can be updated automatically with no user interaction or updated...

Page 84: ...es Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the...

Page 85: ...e Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from operation automatically resulting in less system downtime For DIMM population requirements see the server specific user guide Re ente...

Page 86: ...al features For more information about HP SSA see the HP website http www hp com go hpssa Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives Viewing t...

Page 87: ...he timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the System Management Homepage or through RBSU USB support HP provides both standard USB 2 0 suppo...

Page 88: ...ted version and for more information about SPP see the HP website http www hp com go spp download To locate the drivers for a particular server go to the HP website http www hp com go hpsc and click on Drivers Software Firmware Then enter your product name in the Find an HP product field and click Go Software and firmware Software and firmware should be updated before using the server for the firs...

Page 89: ...ved by applying known fixes HP contacts the third party vendor and creates a problem incident on your behalf HP Proactive Care For customers running business critical environments where downtime is not an option HP Proactive Care helps to deliver high levels of availability Key to these service options is the delivery of proactive service management tools to help you avoid the causes of downtime I...

Page 90: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 91: ...empt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord fro...

Page 92: ...ystem ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 93: ...p www hp com support Safety Compliance EnterpriseProducts Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networ...

Page 94: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 95: ...Height 4 32 cm 1 70 in Depth for models with LFF drive cage 75 00 cm 29 50 in Depth for models with SFF drive cage 69 90 cm 27 50 in Width 43 46 cm 17 11 in Weight approximate range 13 00 kg to 18 00 kg 28 60 lb to 39 60 lb Power supply specifications Depending on installed options the server is configured with one of the following power supplies HP 460 W CS Gold Hot plug Power Supply 92 efficienc...

Page 96: ...C input 460 W at 200 V to 240 V AC input Maximum peak power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input HP 460 W CS Platinum Plus Hot plug Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 V AC to 240 V AC Rated input frequency 50 Hz or 60 Hz Rated input current 6 A to 3 A Rated input power 509 W at 115 V AC input 495 W at 230 V AC inpu...

Page 97: ... AC input HP 750 W CS Platinum Plus Hot plug Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 V AC to 240 V AC Rated input frequency 50 Hz to 60 Hz Rated input current 9 A to 4 5 A Maximum rated input power 831 W at 115 V AC input 808 W at 230 V AC input BTU per hour 2878 at 100 V AC input 2834 at 115 V AC input 2769 at 200 V AC input 2758 at 230 V AC input...

Page 98: ...ower supply output Rated steady state power W 750 W Maximum peak power W 750 W CAUTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following must be met This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bondi...

Page 99: ...ification Value Input requirements Rated input voltage 100 V AC 110 V AC to 120 V AC 200 V AC to 240 V AC Rated input frequency 50 Hz to 60 Hz Rated input current 9 1 A at 100 V AC 8 6 A at 110 V AC 6 7 A at 200 V AC Maximum rated input power 897 W at 100 V AC input 1321 W at 200 V AC input BTU per hour 3061 at 100 V AC input 4506 at 200 V AC input Power supply output Rated steady state power 800 ...

Page 100: ...cation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or moni...

Page 101: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Page 102: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Page 103: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 104: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Page 105: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Page 106: ...Support and other resources 106 ...

Page 107: ...Support and other resources 107 ...

Page 108: ...lity AHCI Advanced Host Controller Interface AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDDC Double Device Data Correction DDR double data rate DPC DIMMs per channel EMI electromagnetic interference FBWC flash backed write cache ...

Page 109: ...rt Update Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization LFF large form factor LRDIMM load reduced dual in line memory module LV low voltage DIMM voltage NMI nonmaskable interrupt NVRAM nonvolatile memory OA Onboard Administrator ...

Page 110: ...bution unit POST Power On Self Test PXE preboot execution environment RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack RoHS Restriction of Hazardous Substances SAS serial attached SCSI SATA serial ATA SD Secure Digital SDDC Single Device Data Correction SELV separated extra low voltage ...

Page 111: ...torage Administrator STD standard DIMM voltage TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager ...

Page 112: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 113: ...ller options 37 crash dump analysis 12 customer self repair CSR 99 D DC power supply 23 96 diagnosing problems 89 diagnostic tools 78 81 86 dimensions and weight 94 DIMM identification 50 DIMM population guidelines 52 DIMM slot locations 11 DIMMs installing 54 DIMMs single and dual rank 50 documentation feedback 111 drive cabling 70 drive LEDs 13 drive numbering 12 drivers 87 drives determining st...

Page 114: ...D health 8 LED system power 8 LEDs drive 13 LEDs FBWC module 14 LEDs front panel 8 LEDs NIC 8 9 LEDs power supply 9 LEDs rear panel 9 LEDs unit identification UID 8 9 lockstep memory 53 54 M maintenance guidelines 87 mechanical specifications 94 memory dump 12 memory options 48 Memory Protection option 51 memory subsystem architecture 51 memory Advanced ECC 51 84 memory lockstep 52 53 54 memory on...

Page 115: ...6 ROM redundancy 86 ROM Based Setup Utility RBSU 67 82 84 ROMPaq utility 78 86 S safety considerations 87 92 93 scripted installation 82 SD card slot 10 security bezel 29 security bezel removing 18 serial number 84 serial number iLO information pull tab 7 Server mode 78 server options installing 29 server setup 21 87 server specifications 94 server warnings and cautions 24 25 shipping carton conte...

Page 116: ...ex 116 V ventilation 21 Version Control Agent VCA 87 Version Control Repository Manager VCRM 87 video connector 7 8 Virtualization option 88 W warnings 24 25 warranty information 92 website HP 99 weight 94 ...

Search results

Summary of Contents for ProLiant DL360e Gen8

Reviews:

Related manuals for ProLiant DL360e Gen8

Brands by name

Popular brands

HP ProLiant DL360e Gen8, User Manual

Search results

Summary of Contents for ProLiant DL360e Gen8

Reviews:

Related manuals for ProLiant DL360e Gen8

Brands by name

Popular brands