HP ProLiant DL140, User Manual

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4 HP ProLiant 100 Series Server User Guide
Troubleshooting 23
Common problem resolution.............................................................................................................. 23
Loose connections .................................................................................................................. 23
Service notifications ............................................................................................................... 24
Problem diagnosis .............................................................................................................................. 24
Important Safety Information ................................................................................................. 24
Preparing the server for diagnosis .......................................................................................... 28
Symptom information............................................................................................................. 29
Diagnostic steps...................................................................................................................... 29
Hardware problems ............................................................................................................................ 41
Hardware problems................................................................................................................. 41
Contacting HP......................................................................................................................... 68
Software tools and solutions .............................................................................................................. 76
Introduction to software problems .......................................................................................... 76
Firmware maintenance............................................................................................................ 81
Battery replacement 83
Regulatory compliance notices 85
Regulatory compliance identification numbers.................................................................................. 85
Federal Communications Commission notice.................................................................................... 86
FCC rating label...................................................................................................................... 86
Class A equipment.................................................................................................................. 86
Class B equipment .................................................................................................................. 87
Declaration of conformity for products marked with the FCC logo, United States only ................... 87
Modifications ..................................................................................................................................... 88
Cables................................................................................................................................................. 88
Canadian notice (Avis Canadien)....................................................................................................... 88
European Union regulatory notice ..................................................................................................... 89
Japanese notice................................................................................................................................... 90
BSMI notice ....................................................................................................................................... 90
Korean notice A&B ........................................................................................................................... 91
Laser compliance ............................................................................................................................... 91
Battery replacement notice................................................................................................................. 92
Taiwan battery recycling notice ......................................................................................................... 93
Electrostatic discharge 95
Preventing electrostatic discharge...................................................................................................... 95
Grounding methods to prevent electrostatic discharge ...................................................................... 96
Technical support 97
HP contact information ...................................................................................................................... 97
Before you contact HP ....................................................................................................................... 97