HP ProLiant DL140, User Manual

Page: 73 / 107

Troubleshooting 73
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SYS:SYSTEM\SURVEY.TXT
•
Current patch level
•
A list of each third-party hardware component installed, with the firmware
revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
•
Installed system software versions (TCP/IP, VP/Ix)
•
Process status at time of failure, if possible
•
Printouts or electronic copies (to e-mail to a support technician) of:
−
Output of
/etc/hwconfig
command
−
Output of
/usr/bin/swconfig
command
−
Output of
/etc/ifconfig
command
−
/etc/conf/cf.d/sdevice
−
/etc/inittab
−
/etc/conf/cf.d/stune
−
/etc/conf/cf.d/config.h
−
/etc/conf/cf.d/sdevice
−
/var/adm/messages (if PANIC messages are displayed)
•
If HP drivers are installed:
−
Version of the EFS used
−
List of drivers from the EFS
•
If management agents are installed, version number of the agents
•
System dumps, if they can be obtained (in case of panics)