HP Support and Service
Getting Assistance for Your Computer
158
Corporate Evaluator’s Guide
To prepare your computer for shipment
See “To receive repair service” above to determine if your computer must be sent in for
service. If so, prepare your computer for shipment as follows.
Note
If you have questions about packaging requirements when returning your notebook for
repair, contact HP Service and Support—see “To contact HP for support or service” on
page 154. If your notebook is not packaged properly, you will be responsible for any
damages to it that occur during shipping.
1.
Important. Back up your hard disk drive. The hard disk may need to be replaced or
reformatted while your computer is being repaired.
2.
Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
•
PC cards.
•
AC adapter and power cord.
•
Any removable media, such as CDs, DVDs, or floppy disks.
•
Any hardware not involved in the problem and not requested for repair.
3.
When sending your notebook to Hewlett-Packard, please use the original product
packaging or other substantial packaging to avoid damage to the unit in transit. Make
sure that at least three inches of suitable packing material surround the unit.
Your notebook will be returned to you in new packaging.
Note
If the hard disk drive is defective, you will receive a replacement drive that is either
unformatted or loaded with software for verification. You should restore the computer’s
original software using your Recovery CD or DVD (see “To recover the factory
installation of your hard disk” on page 148) or other recovery method.
Summary of Contents for Pavilion ze5100 - Notebook PC
Page 1: ...HP Omnibook XE4400 PC Technology Code KD Corporate Evaluator s Guide ...
Page 6: ......
Page 12: ...Corporate Evaluator s Guide 12 Getting Started with Your HP Notebook ...
Page 27: ...Corporate Evaluator s Guide 27 Basic Operation ...
Page 50: ......
Page 51: ...Corporate Evaluator s Guide 51 Batteries and Power Management ...
Page 58: ......
Page 59: ...Corporate Evaluator s Guide 59 Modem and Network Connections ...
Page 75: ...Corporate Evaluator s Guide 75 Add On Devices ...
Page 95: ...Corporate Evaluator s Guide 95 Installing Windows 2000 ...
Page 107: ...Corporate Evaluator s Guide 107 Installing Windows XP ...
Page 120: ......
Page 121: ...Corporate Evaluator s Guide 121 Troubleshooting and Maintenance ...
Page 152: ......
Page 153: ...Corporate Evaluator s Guide 153 HP Support and Service ...
Page 161: ...Corporate Evaluator s Guide 161 Reference Information ...