HP Pavilion ze5100 - Notebook PC User Manual Download | Manualshive

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Troubleshooting and Maintenance

Testing the Hardware

Corporate Evaluator’s Guide

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12.

Optional: open the Support Ticket. In Windows, click Start, All Programs (or
Programs), Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows.

13.

Click View to display the Support Ticket.

14.

To add information about your problem, click Comments, type the information, and
then click OK.

To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you
make an e-mail connection from this program, click Change Settings in the Connect
window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your computer’s
hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run
it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics
option.

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Summary of Contents for Pavilion ze5100 - Notebook PC

Page 1: ...HP Omnibook XE4400 PC Technology Code KD Corporate Evaluator s Guide ...

Page 2: ...en permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation Ph...

Page 3: ...ble special disposal instructions HP Software Product License Agreement Your HP product contains software programs CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT RIGHTS IN THE SOFTWARE ARE OFFEREDONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THES...

Page 4: ...notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement PRODUCT RECOVERY CD ROM or DVD If your HP product was shipped with a product recovery CD ROM or DVD i The product recovery CD ROM or DVD and or support utility software may only be used for restoring the hard disk of the HP product with which the...

Page 5: ...re is delivered and licensed as Commercial computer software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 or any equivalent agency regulation or contract clause whichever is applicable The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DF...

Page 6: ......

Page 7: ...connect to the Internet 26 What to do next 26 Basic Operation 27 Operating Your Computer 28 To turn the computer on and off 28 To reset the computer 29 To change the boot device 30 To use the touch pad 31 To use the Fn hot keys 33 To use the One Touch buttons 34 To use the Windows and Applications keys 35 To use the embedded keypad 36 To use the ALT GR key 36 To adjust the display 37 To adjust the...

Page 8: ...onnections 59 Using the Modem 60 To connect the modem 61 To connect to the Internet 62 To disconnect from the Internet 63 To dial in to a network 63 To change your modem settings 64 To send and receive e mail 65 To send and receive faxes Windows XP 66 To send and receive faxes Windows 2000 67 Connecting to a LAN 68 To connect to a LAN 68 Making Wireless Connections 69 To prepare for connections Wi...

Page 9: ...ebook drivers and utilities 99 Installing Chipset support 100 Installing video support 100 Installing audio support 101 Installing modem support 101 Installing integrated LAN support National Semiconductor 102 Installing integrated wireless support 102 Installing touchpad support 103 Installing infrared support 103 Installing HP notebook utilities 103 Installing the OneTouch utility 104 Installing...

Page 10: ...ance 121 Troubleshooting Your Computer 122 Audio Problems 122 CD ROM and DVD Problems 123 Display Problems 125 Hard Disk Drive Problems 126 Heat Problems 127 Infrared Problems 127 Keyboard and Pointing Device Problems 128 LAN Problems 129 Memory Problems 130 Modem Problems 131 PC Card PCMCIA Problems 133 Performance Problems 134 Port Replicator Problems 135 Power and Battery Problems 136 Printing ...

Page 11: ...Hewlett Packard Limited Warranty Statement 159 Reference Information 161 Hardware Specifications 162 Modem Reference Information 165 Modem Reference Conexant 165 Safety Information 172 Power Cords 172 Ergonomics 173 Battery Safety 173 Laser Safety 174 LED Safety 174 Mercury Safety 175 Exposure to Radio Frequency Radiation 175 Regulatory Information 176 U S A 176 Canada 177 European Union 178 Japan...

Page 12: ...Corporate Evaluator s Guide 12 Getting Started with Your HP Notebook ...

Page 13: ...in the box HP notebook PC Battery installed AC adapter and power cord Quick Start sheet Startup Guide Recovery CD or DVD for restoring Windows and all software included with your computer Microsoft Windows manual In addition your HP notebook includes preinstalled software The exact software installed depends on your particular notebook model To buy accessories You can buy accessories for your comp...

Page 14: ... Recovery CD or DVD in hp Library For Windows XP the HP Library is in the Help and Support Center Online HP Notes For late breaking information available after the manuals were completed see the HP Notes in the online HP Library or on the Recovery CD or DVD in hp Library Microsoft Windows manual This is shipped with your computer and contains information about using the version of Microsoft Window...

Page 15: ... Turns the computer on and off 5 Touch pad scroll pad click buttons plus on off button 6 Main status lights left to right power mode battery hard disk activity 7 Infrared port 8 Wireless on off button and indicator light on certain models 9 Battery 10 Audio mute button audio mute light and volume control 11 Audio jacks left to right audio out headphones external microphone 12 CD ROM DVD or other d...

Page 16: ... port 17 PS 2 keyboard or PS 2 mouse port supports Y adapter 18 Parallel port LPT1 Use this port for a parallel printer or other parallel device 19 External monitor port 20 S video port 21 Kensington lock slot security connector 22 Modem port 23 IEEE 1394 port on certain models 24 PC Card and CardBus slot and buttons 25 Floppy disk drive on certain models ...

Page 17: ...with Your HP Notebook Identifying Parts of the Computer Corporate Evaluator s Guide 17 Bottom View 26 Hard disk drive 27 Battery latch 28 Mini PCI cover no user parts inside 29 RAM cover 30 Docking port 31 Reset button ...

Page 18: ... and Num Lock The following diagram shows the main status lights on the front of the computer 1 Power mode On the computer is on even if the display is off Blinking the computer is in Standby mode Off the computer is off or in Hibernate mode 2 Hard disk drive activity On computer is accessing the hard disk drive 3 Battery status Green the AC adapter is connected and the battery is fully charged Am...

Page 19: ...r is not connected The keyboard status lights located above the keyboard indicate the states of the keyboard locks 1 Caps Lock Caps Lock is active 2 Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor control is active as marked on an external keyboard...

Page 20: ...r and mouse HP docking accessories offer quick easy connections to these devices This can reduce the risk of ergonomic injury See Working in Comfort in the online HP Library When you set up your computer for the first time you ll install and charge the battery connect the AC adapter turn on the computer and run the Windows setup program Step 1 Install the battery WARNING Do not mutilate or punctur...

Page 21: ...porate Evaluator s Guide 21 To remove the battery 1 Before removing the battery do one of the following Shut down the computer or put it into Hibernate mode or Plug in the AC adapter 2 Slide the battery s release latch and then slide the battery out of its compartment ...

Page 22: ...F1781A F4600 or F4814 and do not use DC adapter accessories F1455A and F2297A Using the wrong AC adapter could damage the computer or adapter and may void your warranty see Hewlett Packard Limited Warranty Statement on page 159 Plug the AC adapter into the computer and connect the power cord to the AC adapter then plug the power cord into a wall outlet The computer s battery then starts charging I...

Page 23: ...d modem or an external modem 1 Make sure the telephone line is an analog line sometimes called a data line You must not use a digital line 2 Connect the telephone cord into a telephone jack If the plug on the phone cord doesn t fit the jack you may need to use an adapter 3 Plug the other end of the phone cord into the built in modem For details about using the modem see Using the Modem on page 60 ...

Page 24: ...bove the left side of the keyboard The computer then boots up and Windows starts automatically Hint If your computer does not turn on when operating on battery power the battery may be out of power Plug in the AC adapter and press the power button again Leave the AC adapter plugged in for at least an hour or 3 4 hours to charge the battery fully ...

Page 25: ...l double click Phone and Modem Options and then click Edit on the Dialing Rules tab Step 6 Register your notebook Be sure to register your computer Registering is free and fast and ensures you will receive quicker more personalized support The information you provide during registration allows us to provide you with better products and services Registering your computer does the following Records ...

Page 26: ...ng the Modem on page 60 Connecting to a LAN on page 68 or Making Wireless Connections on page 69 What to do next If you re not familiar with the version of Windows installed on your computer click Start Tour Windows XP or Start Help Windows 2000 or check the Windows manual to discover what s new See the online Reference Guide to learn more about using and maintaining your computer click Start Help...

Page 27: ...Corporate Evaluator s Guide 27 Basic Operation ...

Page 28: ...uter Stand By Windows XP or click Start Shut Down Standby Windows 2000 or allow timeout Hibernate mode Saves maximum power Saves current session to disk then shuts down Restores network connections Power mode status light is off Press Fn F12 or click Start Shut Down Hibernate Windows 2000 or allow timeout Shut down off Saves maximum power Turns off without saving current session At startup resets ...

Page 29: ... and then click Shut Down Restart Windows 2000 press CTRL ALT DEL click Shut Down and press the power button to restart or if this fails Press the power button for 4 seconds until the display shuts down and then press the power button again to restart or if this fails Insert the tip of a ballpoint pen into the reset button on the bottom of the computer and then press the power button to restart To...

Page 30: ...sk drive a CD ROM drive or an internal network interface card 1 Click Start Turn Off Computer or Shut Down Restart 2 When the HP logo appears press ESC to display the Boot menu 3 Use the arrow keys to select the boot device and press ENTER If you want to boot from a specific device whenever it is present change the boot order using the BIOS Setup utility see To run the BIOS Setup utility on page 1...

Page 31: ...ng the pointer accidentally such as by touching the pad while typing The indicator light turns off when you turn off the touch pad 1 Click buttons The click buttons work like the left and right buttons on a standard mouse 2 Touch pad touch sensitive pointing device 3 Touch pad on off button and indicator light 4 Scroll pad The scroll pad scrolls the contents of the active window ...

Page 32: ...right button To drag an item move the pointer over the item Then press and hold the left button while you move the pointer to the new location and release the button In addition you can tap the touch pad to select items and use other advanced touch pad features For more information double click the touch pad icon in the taskbar and then click Help in the tab for a particular feature You can use Mo...

Page 33: ...ghtness Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard Fn F12 Enters Hibernate mode Fn NumLock Toggles Scro...

Page 34: ...One Touch button to open the corresponding application document or Web site Your computer is preconfigured to access the following services 1 Microsoft Outlook Express e mail software 2 HP TV Now see To use a TV set as a monitor on page 84 or HP Presentation Ready see To change computer settings for a presentation on page 39 3 Microsoft Internet Explorer 4 HP Quick Lock see To lock your computer o...

Page 35: ... the Onscreen Display tab To use the Windows and Applications keys The Windows key brings up the Windows Start menu This is the same as clicking the Start button on the taskbar The Applications key brings up the shortcut menu for the current application This is the same menu that appears when you right click while pointing at the application This key combination Does this Windows key E Runs Window...

Page 36: ...emporarily When the embedded keypad is active you can use Num Lock to change how the keypad functions Num Lock on the keys enter the numbers and arithmetic operators printed in light gold on the keyboard Num Lock off the keys act as cursor control keys as marked on an external keyboard To use the ALT GR key Non U S keyboards have an ALT GR key to the right of the spacebar This is a shift key that ...

Page 37: ...k Start Control Panel Appearance and Themes Display Windows XP or click Start Settings Control Panel and then double click Display Windows 2000 2 Click the Settings tab and then choose the settings you want The computer has an LCD display which behaves differently from a normal computer monitor If you change the display resolution the desktop changes size but the objects on it do not You normally ...

Page 38: ...askbar if not present see Windows Help and drag the volume control bar up or down To mute the audio You can mute the audio output without changing the volume setting This feature is handy when you want to block all speaker output regardless of what your computer is doing Press Fn Backspace Press the audio mute button on the right side of the computer The button lights when audio is muted Click the...

Page 39: ...gure or Click the HP Presentation Ready icon in the taskbar if present and then click Configure 2 Select the presentation you want to show If you don t select one you can choose one when you start the show 3 If you want to change the video or power settings for the show click Settings To show the presentation If a One Touch button is assigned to HP Presentation Ready press that button or Click Sta...

Page 40: ...ive if you just lay it on the tray 1 Press the button on the face of the CD ROM or DVD drive If you are using this drive for the first time be sure to remove the cardboard packing insert 2 Place the CD or DVD into the drive label facing up and gently press down to seat it on the spindle or Remove the CD or DVD 3 Slide the tray back into the module to close it If your computer loses power you can m...

Page 41: ...ou get a region code error you are trying to play a DVD intended for a different region Most DVD drives let you change the region code only a limited number of times usually no more than four When you reach this limit your last change to the region code will be hard coded on the DVD drive and will be permanent Your HP warranty does not cover the expense of correcting this situation Refer to the he...

Page 42: ...or Password or User Password as needed See Security Menu on page 146 4 Press F10 to save and exit BIOS Setup Windows XP 1 Click Start Control Panel User Accounts and then select your account 2 Click Create a Password and then set the password 3 Click Start Control Panel Performance and Maintenance Power Options 4 On the Advanced tab select the option to prompt for a password when the computer leav...

Page 43: ...Computer This option may not be available in all configurations To unlock the computer follow your normal logon steps To attach a security cable Your computer includes a built in connector you can use to secure the computer with a cable and a lock such as the Kensington MicroSaver lock system available at many computer stores 1 Wrap the cable around a secure object such as a table leg 2 Loop the c...

Page 44: ... To protect against viruses Virus protection software can help protect the integrity of your data This is especially important if you use the Web Your computer comes equipped with Norton AntiVirus software You can get detailed instructions from the software s online Help ...

Page 45: ... available in Working in Comfort which is preloaded on the hard disk in the HP Library and available on the Windows 2000 Recovery CD or DVD in hp library as well as at www hp com ergo Your Mobile Work Environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provide lower back support Try to keep your t...

Page 46: ...er does not have a built in palm rest you can use a rolled up towel Try to type as lightly as possible The notebook keyboard requires little force to activate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 4 and 3 7 kilos 3 and 8 pounds When traveling be sure to carry your computer properly to minimize...

Page 47: ...ard drive is operating could destroy data or damage the drive Carry the computer in a padded case to protect against bumps and jolts Set down the computer gently To maintain your computer Provide adequate ventilation around the computer Always set the computer on a flat surface so that air can flow freely around and underneath it Always shut down the computer or put it in Hibernate mode before put...

Page 48: ... Norton AntiVirus Check your disk using the Tools tab in the disk s Properties window To extend the life of the display Set the display brightness to the lowest comfortable level Fn F1 When working at your desk connect an external monitor and turn off the internal display Fn F5 If you are not using an external monitor set the Turn off monitor timeouts for both AC and battery operation to the short...

Page 49: ... with water containing a mild detergent Do not use an excessively wet cloth and take care to keep water out of the case Do not use abrasive cleaners especially on the display Do not apply any cleaner directly to the display Instead apply the cleaner to a soft cloth and then gently wipe the display You can clean the keyboard with a vacuum cleaner to remove accumulated dust ...

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Page 51: ...Corporate Evaluator s Guide 51 Batteries and Power Management ...

Page 52: ...ol Panel Automatic action Occurs after To resume Turns off hard disk Turns off the hard disk drive This is usually set to occur shortly after the display is turned off The hard disk is not accessed for the specified interval Begin using the computer the hard disk turns on when needed Turns off display Turns off the display to conserve battery power and extend the life of the display No keyboard po...

Page 53: ...ponents or enters a power saving mode You can also save these settings as a power scheme 1 Open Power Options in Control Panel Windows XP click Start Control Panel Performance and Maintenance Power Options Windows 2000 click Start Settings Control Panel and then double click Power Options 2 Click the Power Schemes tab and enter the settings you want If you don t want a particular timeout to occur ...

Page 54: ...By Windows XP or click Start Shut Down Standby Windows 2000 Hibernate Saves the current session to disk and then shuts down Provides maximum power savings while still allowing you to recover the current session You will be away from your computer for a day or more but want to continue your session Press Fn F12 or click Start Shut Down Hibernate Windows 2000 Off Turns off your computer providing ma...

Page 55: ...charge remaining or as time remaining Double click the power icon to open the Battery Meter window From the Windows Control Panel Windows XP click Start Control Panel Performance and Maintenance Power Options and then click the Power Meter tab to see the battery status The Alarms and Advanced tabs provide additional Windows power information options Windows 2000 click Start Settings Control Panel ...

Page 56: ... The computer is normally warm while recharging Don t recharge the computer in a briefcase or other confined space or its battery could overheat Plug the AC adapter into the computer To get the longest operating time wait until the battery s charge is below 50 before recharging and then charge it fully 100 Charging can take up to approximately 3 hours If you continue working while the battery char...

Page 57: ...nt power even while they re inactive If you work with an application that uses an I O PC Card exit the application when you finish using it In addition follow these suggestions to extend the life of your batteries Do not leave batteries unused for long periods If you have more than one rotate them If you normally use AC power make a practice of using the battery as your power source at least once ...

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Page 59: ...Corporate Evaluator s Guide 59 Modem and Network Connections ...

Page 60: ...es Windows XP Fax Console or Windows 2000 fax software for sending and receiving faxes The modem is a high speed 56 Kbps modem For best performance you can connect to any Internet Service Provider ISP or modem network that has V 90 or V 92 interoperable modems Check with your ISP for a list of telephone numbers that support V 90 or V 92 The maximum speed for faxing is 14 4 Kbps Even though the mod...

Page 61: ...r 3 Plug the other end of the phone cord into the built in modem 4 Check your modem s country or region settings Windows XP click Start Control Panel Printers and Other Hardware Phone and Modem Options Windows 2000 click Start Settings Control Panel double click Phone and Modem Options and then click Edit on the Dialing Rules tab CAUTION Your built in modem may not work with multiple phone lines o...

Page 62: ... computer damage by lightning or other electrical surges Connect any approved surge protector to the modem cable whenever you are using the modem To connect to the Internet Signing up with an Internet Service Provider Before you can connect to the Internet you need to set up an account with an Internet Service Provider ISP For some countries and models Hewlett Packard provides easy Internet signup...

Page 63: ...he taskbar To disconnect from the Internet You remain connected to the Internet until you shut down the computer disconnect the phone line from the computer or give a command to hang up the connection For Windows XP click Start Control Panel Network and Internet Connections Network Connections and then right click the connection and select Disconnect or Double click the connect icon in the taskbar...

Page 64: ...ions Communications software Many communications applications provide options for controlling modem settings See the help for your software AT commands You can control many aspects of modem operation using modem AT commands AT commands are special strings of characters sent to the modem to set up specific conditions Those command strings normally start with AT For a list of AT commands for the bui...

Page 65: ...r Programs Outlook Express or double click Outlook Express on the desktop if available 2 If you are not currently connected to the Internet the Dial up Connection window appears Choose Connect to connect to the Internet To send an e mail message 1 In Outlook Express click the New Mail or Create Mail tool on the toolbar 2 Fill in the information in the New Message window 3 When you re finished clic...

Page 66: ...he Fax Configuration Wizard steps you through the process of setting options and customizing the program for your personal use Follow the onscreen instructions If you re not sure which setting to choose accept the default choice To send a fax Click Start All Programs Accessories Communications Fax Send a Fax and then follow the instructions that appear on the screen If instead you want to send a d...

Page 67: ...4 In the list under Fax click Devices and then right click the modem and click Properties 5 On the General tab enable the modem to receive faxes 6 On the Received Faxes tab select the option to save faxes in a folder To send a fax Click Start Programs Accessories Communications Fax Send Cover Page Fax Follow the instructions to create and send the fax If instead you want to send a document as a fa...

Page 68: ...ps connections 2 Plug the LAN cable not supplied into the built in LAN port The cable must have an RJ 45 connector 3 Windows automatically detects and sets up a LAN connection To edit settings open Network and Dial up Connections in Control Panel See Windows Help for information about setting up and using LAN connections click Start Help and Support or Help Contact your network administrator for n...

Page 69: ...for the specific wireless connection Connecting to an Existing Wireless Network You can connect to an access point that gives you access to a local area network or you can connect directly to other computers in an adhoc network 1 Right click the wireless network connection icon in the taskbar and then select View Available Wireless Networks from the pop up menu 2 A list of available networks appea...

Page 70: ...unication on and off on page 73 Creating a New Computer to Computer Network AdHoc You can set up a new network available to other local computers 1 Click Start Control Panel Network and Internet Connections Network Connections 2 Double click the wireless connection to show its status and then click Properties 3 On the Wireless Networks tab click Add to create a new network 4 Type a name for the ne...

Page 71: ...ireless link icon in the taskbar 2 On the Configuration tab set these parameters Mode AdHoc ESSID any name must be identical for all computers connecting to each other Do not use a name that is used by a nearby access point AdHoc Channel must be identical for all computers connecting to each other For best performance do not use a channel that is the same as or adjacent to a channel already being ...

Page 72: ...SSID the ID used by the access point ANY connects to the access point with the strongest signal regardless of its ESSID 4 If your wireless network uses encrypted communication use the Encryption tab to set these parameters see the network administrator for the required settings Encryption 64 bit or 128 bit Key see the hint below The computer automatically connects to the infrastructure network whe...

Page 73: ...Italy Singapore and possibly other countries you may be required to ask the responsible authority for a license paid for by you before using the wireless function Turning on communication and making a connection 1 If the computer isn t on turn it on 2 The wireless indicator light is lit whenever the wireless function is on If the indicator isn t lit do one of the following Press the wireless on of...

Page 74: ...e taskbar and click the Link tab Windows 2000 Turning off communication and ending a connection 1 Important close any files that reside on other network computers 2 To turn off the wireless function without turning off the computer do one of the following Press the wireless on off button or Windows XP Right click the wireless network connection icon in the taskbar and select Disable or Windows 200...

Page 75: ...Corporate Evaluator s Guide 75 Add On Devices ...

Page 76: ... standard Type II and III PC Cards PCMCIA and CardBus You can insert two Type II cards or one Type III card To insert or remove a PC Card Inserting a PC Card 1 Hold the PC Card with its face up and its connector holes toward the card slot 2 Slide the PC Card all the way into the slot Most cards are properly seated when the outer edge is flush with the casing of the computer but some cards are desi...

Page 77: ...ar or shut down the computer Otherwise you could lose data 1 Before removing the card click the Eject Hardware or Safely Remove Hardware icon in the taskbar and then click the card you want to remove This protects your data and helps avoid unexpected problems If needed you can restart the card by removing and then reinserting it 2 Flip out the eject button then press it in to eject the PC Card ...

Page 78: ...s below show your computer s connectors for external devices and for the port replicator Locating connectors on the computer 1 Universal serial bus USB port 2 AC adapter jack 3 Two USB ports 4 LAN port 5 PS 2 keyboard or PS 2 mouse port 6 Parallel port LPT1 Use this port for a parallel printer or other parallel device 7 External monitor port 8 S video port ...

Page 79: ...ne 10 Modem port 11 IEEE 1394 port on certain models 12 Infrared port Locating connectors on the port replicator 1 AC adapter jack 2 PS 2 keyboard and PS 2 mouse ports 3 USB ports 4 External monitor port 5 Parallel port 6 Serial port 7 LAN port 8 Digital audio port SPDIF 9 S video port 10 Audio ports microphone headphone line in 11 USB port ...

Page 80: ...e from the parallel printer or other parallel device to the computer s parallel port To connect an external keyboard or mouse Plug a USB mouse or keyboard into a USB port or Plug a PS 2 mouse or keyboard into a PS 2 port The pointing stick and touch pad are normally disabled while an external PS 2 mouse is connected To connect a PS 2 mouse and keyboard at the same time use the HP F1469A Y adapter ...

Page 81: ...such as a CD player or a device that accepts digital audio such as a digital audio recorder CAUTION The headphone and line in jacks are three terminal stereo jacks They are not compatible with two terminal mono plugs Connecting a mono plug into either of these jacks may damage the computer Attach the audio cable to the corresponding audio port on the computer or port replicator 1 Audio out headpho...

Page 82: ...he image shows on both displays With the default display settings the external monitor uses the same settings as the internal display The external monitor displays the same image as the internal display regardless of the screen area colors and other settings and the refresh rate is the same for as the internal display 60 Hz If you use only the external monitor you can select different settings tha...

Page 83: ...mes Display 2 Click the Settings tab 3 Click the second display and then select the option to extend the desktop You can set different resolutions and numbers of colors for each display However using the Extended Desktop requires video memory for each display For this reason higher resolutions and higher numbers of colors may cause unexpected behavior on the displays Try starting with 1024 768 res...

Page 84: ...ocated above the keyboard or Click Start All Programs or Programs Hewlett Packard Notebook HP TV Now To adjust the HP TV Now options click Start All Programs or Programs Hewlett Packard Notebook HP TV Now Options To return the display to its normal settings run HP TV Now again Normal display settings are also restored if the computer suspends or turns off If the image on the TV is bad the format u...

Page 85: ...www hp com go bizsupport for the latest version of the driver for the device To connect a serial device The port replicator includes a standard 9 pin serial port that you can use to connect devices such as external modems and fax modems Connect the device s serial cable to the port replicator s serial port To connect an infrared device The infrared port which is located on the front of the compute...

Page 86: ...rared printer Install your printer and assign it to the computer s infrared port You can then print from your applications as you would to any other printer Transferring files through an infrared connection You can use your computer s infrared port to transfer files by using Wireless Link See the Windows online help for instructions on using Wireless Link To use a port replicator A port replicator...

Page 87: ...ber cover from the docking connector on the bottom of the computer 3 Align the computer with the locator posts on the port replicator 4 Press the computer down until both sides click into place 5 If the computer is off open the computer and press the power button to turn it on The lights on the port replicator turn on When the computer is docked you can use the computer s security connector to sec...

Page 88: ...s Connecting External Devices 88 Corporate Evaluator s Guide To undock from the port replicator 1 Press down the undock button on the right side of the port replicator 2 Lift the computer out of the port replicator ...

Page 89: ... screwdriver for these steps CAUTION Your computer s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the back of the computer 1 Click Start Turn Off Computer Turn Off Windows XP or Star...

Page 90: ... screwdriver for these steps CAUTION Your computer s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the back of the computer 1 Click Start Turn Off Computer Turn Off Windows XP or Star...

Page 91: ...ling Additional RAM Corporate Evaluator s Guide 91 4 Release the two latches at the sides of the RAM board so the free edge of the board pops up 5 Pull the board out of the connector 6 Replace the cover 7 Insert the battery ...

Page 92: ... pointed tool to remove the plug from the center screw hole and then remove the three screws 4 Gently pull the hard drive out of the computer 5 Gently slide the new drive into the hard drive compartment Press firmly to make sure the connector seats properly 6 Reinstall the hard drive screws and plug Important If you are installing a new hard disk drive you should create a Utility partition on the ...

Page 93: ...e and then slide the drive out of the holder 2 Notice that the hard drive has a pin connector attachment at one end Carefully remove this connector from the end of the drive Work alternately at each end so that the connector slides off evenly without bending the connector pins 3 Carefully put the pin connector attachment back onto the pins on the end of the new hard drive Work alternately at each ...

Page 94: ...t to restore the Windows software and operating system that were originally installed on your computer you can do so using the Recovery CD or DVD that also came with your computer See To recover the factory installation of your hard disk on page 148 If you want to use the hard disk with other than the original software and operating system prepare the hard disk as described in the Installing Windo...

Page 95: ...Corporate Evaluator s Guide 95 Installing Windows 2000 ...

Page 96: ... chapter describes how to Prepare for software installation Install Windows 2000 retail version Install Service Pack 2 for Windows 2000 Install chipset support Install video support Install audio support Install modem support Install integrated LAN support Install integrated wireless support Installing touchpad support Install infrared support Install HP notebook utilities Install the OneTouch uti...

Page 97: ...overy CD ROM in the CD ROM drive 2 Boot the HP notebook press ESC and select the CD ROM DVD as the boot device 3 Click Continue on the Recovery screen to enter the menu 4 Click Advanced on the Recovery CD ROM menu 5 Choose the option Do not load operating system then choose create FAT 16 partition Or create FAT 32 partition and click Continue 6 Click OK to proceed with repartitioning 7 When messag...

Page 98: ... the notebook will reboot and continue the installation 8 Click Customize to change your Regional settings if needed then click Next to move forward 9 Enter your name and organization and then click Next 10 Enter the Product Key and then click Next The Product Key is located on the Certificate of Authenticity that you received with your retail version of Windows 2000 11 Enter a computer name and a...

Page 99: ...0 will be installed next Installing Service Pack 2 for Windows 2000 Service Pack 2 for Windows 2000 can be downloaded or ordered from the following web site http www microsoft com windows2000 downloads servicepacks sp2 Install Service Pack 2 by following Microsoft s instructions Installing specific HP notebook drivers and utilities The following sections describe how to install specific HP noteboo...

Page 100: ...ook Installing video support The driver is located on the Recovery CD ROM in hp drivers video 1 Double click hp drivers video setup exe 2 Click Next in the Driver Setup window 3 Click Yes to accept the license agreement 4 Click Finish to complete the setup and reboot the HP notebook 5 After reboot go to Start Settings Control Panel and double click the Display icon 6 In the Display Properties wind...

Page 101: ...to install the driver found in the hp drivers audio directory on the Recovery CD 7 Click Finish then close the properties window Installing modem support The driver is located on the Recovery CD ROM in hp drivers modem 1 Go to Start Settings Control Panel Double click the System icon select the Hardware tab then click on the Device Manager button 2 Double click on the PCI Device item under Other D...

Page 102: ...operties window Installing integrated wireless support 1 Go to Start Settings Control Panel Double click the System icon select the Hardware tab then click on the Device Manager button 2 Double click on the Network Controller item under Other Devices 3 Click on the Reinstall Driver button 4 When the hardware wizard appears click Next 5 Select Search for a suitable driver for my device and click Ne...

Page 103: ... notebook Installing infrared support Infrared support is native to Windows 2000 however the built in driver should be updated as follows 1 Double click hp drivers fir alifir exe on the Recovery CD ROM 2 Click Next in the Welcome window 3 Click Finish to complete the installation Installing HP notebook utilities The HP notebook utilities include HP Configuration interface HP RF Manager HP Display ...

Page 104: ...indow titles larger and easier to read To install this utility 1 Double click hp programs deskzoom setup exe from the Recovery CD ROM 2 Click Next in the InstallShield Wizard window 3 Click Yes to accept the License agreement then click Next 4 Click Next to confirm the installation of the utility 5 Click Next to confirm installation destination Installing the HP Presentation Ready utility Presenta...

Page 105: ...les and folders 2 Double click the exe file with the preferred language to install en English fr French ge German inten International English it Italian sp Spanish Installing the USB Wake utility USB Wake allows you to enable or disable the Wake on USB option 1 Run USBwake exe from hp drivers usbwake 2 Select Enabled or Disabled then click Apply and Exit Installing support for the USB serial dongl...

Page 106: ...d To configure the power management do the following 1 Go to Start Settings Control Panel then double click the Power Options icon 2 Select the Hibernate tab 3 Check Enable hibernate support then click Apply 4 Select the Power Schemes tab 5 Change the Plugged in options for Standby to After 3 hours and Hibernate to After 4 hours 6 Click the Advanced tab and check the Always show icon on the taskba...

Page 107: ...Corporate Evaluator s Guide 107 Installing Windows XP ...

Page 108: ...ecific HP notebook drivers and utilities This chapter describes how to Prepare for software installation Install a retail version of Windows XP Update AGP chipset support Install touchpad support Install video support Install modem support Install infrared support Install OneTouch support Update audio support Update wired LAN support Update wireless LAN support Install HP notebook utilities Instal...

Page 109: ...en installing a retail version of Windows XP AGP directory hp drivers agp Touchpad directory hp drivers touchpad Video directory hp drivers video Modem directory hp drivers modem conexant Infrared directory hp drivers fir OneTouch directory hp drivers onetouch Audio directory hp drivers audio conexant LAN directory hp drivers lan Wireless directory hp drivers wireless HP utilities directory hp dri...

Page 110: ... retail Windows XP Note that this deletes all content on the hard disk drive so make sure you have a backup of your data and software before continuing Follow the instructions below to create the diagnostic partition 1 Connect the ac adapter to the notebook 2 Insert the bootable Recovery CD ROM in the CD ROM drive 3 Boot the HP notebook and then press ESC when you see the HP notebook logo 4 Select...

Page 111: ...artition The first partition is listed as FAT and is quite small This is the diagnostic partition you created using an earlier procedure The second listing is listed as Unpartitioned Space Using the arrow keys highlight Unpartitioned Space and then press Enter to use all available space Otherwise you can press C to create a partition that is smaller than the available space if you wish to have a s...

Page 112: ... try to Click Next to continue 18 After finalizing settings the notebook will restart again After the notebook restarts Windows XP will adjust the screen resolution because the default resolution of 640 x 480 is not compatible with the Windows XP registration and help facilities There is a series of on screen prompting that sets the screen resolution and then Windows XP adjusts the screen resoluti...

Page 113: ...notebook Installing touchpad support Synaptics Windows XP contains the necessary drivers for the touchpad hardware that is installed on your HP notebook however the capabilities will be limited unless the enhanced touchpad driver is installed To install the enhanced driver 4 Run setup exe from the touchpad driver directory 5 Choose the desired language and press Ok 6 Click Next in the Welcome scre...

Page 114: ...ter You can now adjust the display resolution to match the LCD Right click the desktop select Properties click Settings then select the desired resolution Installing modem support Conexant Windows XP does not contain the necessary drivers for the modem that is installed on your HP notebook You must install the specific modem driver as follows 1 Run hxfsetup exe from the modem driver directory 2 Wi...

Page 115: ... audio support 1 Open the start menu by clicking the Start button in the bottom left corner of the screen Right click on My Computer and then select Manage This opens the notebook management console 2 In the left pane of the management console select Device Manager 3 In the right pane double click on Sound Video and Games Controller 4 Right click on Ali Audio Accelerator WDM driver and then select...

Page 116: ...then select Update Driver 5 Select Install From List then click Next 6 Select Don t Search then click Next 7 Click Have Disk then Browse Navigate to the wireless directory then click Open and OK 8 Click Next to install the driver 9 Click Finish to exit the installation and close the windows of the Computer Management screen 10 Run setup exe from the wireless driver directory then follow the displa...

Page 117: ...ectory 2 Click Next and then Yes to accept the License Agreement 3 Click Next to confirm the installation of the utility 4 Click Next to confirm the installation destination Installing the HP Presentation Ready utility HP Presentation Ready allows you to open a presentation and automatically adjust video and power setting for optimum viewing 1 Run setup exe from the Presentation Ready program dire...

Page 118: ... then click Apply and Exit Installing support for the USB serial dongle The USB serial dongle allows you to connect a serial device to a USB port 9 Plug the dongle into a USB port on the notebook Do not connect any serial device at this time 10 When the New Hardware wizard starts select Install From A List and click Next 11 Select Search In These Locations then select the option Include This Locat...

Page 119: ...e Power Schemes tab change the Plugged in options Standby after 3 hours Hibernate after 4 hours 4 Change the Running on batteries options Standby after 5 mins Hibernate after 2 hours 5 On the Advanced tab select Always Show Icon On The Taskbar 6 Change the Power buttons options to your desired settings 7 On the Alarms tab under Critical Battery Alarm use the slider to ensure that the battery alarm...

Page 120: ......

Page 121: ...Corporate Evaluator s Guide 121 Troubleshooting and Maintenance ...

Page 122: ...ndows manual shipped with the computer See the HP Notes in the online HP Library for updated information Find technical tips and software updates for the computer at the HP Business Support Web site www hp com go bizsupport Test your computer by running the e Diagtools test program See Testing the Hardware on page 142 Contact your dealer or Hewlett Packard see To contact HP for support or service ...

Page 123: ...con in the taskbar In Volume Control click Options Properties and select the microphone option for the playback settings Then in Volume Control make sure the microphone is muted CD ROM and DVD Problems If you can t boot from a CD or DVD in the CD DVD drive Make sure the CD or DVD is bootable such as the Recovery CD or DVD Make sure the CD ROM DVD drive is selected as the boot device see To change ...

Page 124: ...e with the label facing up Clean the disc Wait 5 to 10 seconds after closing the tray to give the computer time to recognize the disc Restart the system remove the disc from the drive and click Start Turn Off Computer or Shut Down Restart If you created the CD on a CD RW type drive try using a different media brand such as the recommended HP C4403A CD R or C4404A CD RW media Read and write quality...

Page 125: ... to read Try setting the display resolution to its default setting of 1024 768 or higher depending on your model click Start Control Panel Appearance and Themes Display Windows XP or Start Settings Control Panel Display Settings Windows 2000 Try adjusting the size of the desktop icons and labels see To adjust the display on page 37 If an external display does not work Check the connections Press F...

Page 126: ...displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP s cosmetic quality specifications including the following No more than 6 pixels remain on always one color such as white red green or blue dots No more than 6 pixels remain off always dark No more than a total of 8 pixels stuck...

Page 127: ...er the factory installation of your hard disk on page 148 Heat Problems Your computer normally gets warm during routine operation If the computer gets abnormally hot Always set the computer on a flat surface so that air can flow freely around and underneath it Make sure the air vents on the bottom and sides of the computer are clear Keep in mind that games and other programs that drive CPU usage t...

Page 128: ...s Control Panel and then double click Mouse Windows 2000 If the touch pad doesn t work Press the touch pad on off button so the light turns on Don t touch the touch pad while the computer is rebooting or resuming from Standby mode If this happens try the following press a key on the keyboard to restore normal operation or suspend and resume operation using the power button If an external mouse is ...

Page 129: ...eyboard Make sure the embedded keypad is active Fn F8 and Num Lock is on and then hold ALT while typing 0128 on the numeric keypad If you can t update or reinstall One Touch software Log in as administrator to perform the update or installation LAN Problems If the built in network adapter doesn t connect to the LAN Check all cables and connections Try connecting at a different network station if a...

Page 130: ...ponds slowly For Windows XP if your network connection uses a proxy server try enabling the option for bypassing the proxy server for local addresses You can do this in Control Panel under your network connection properties Memory Problems If a message says you are out of memory Make sure drive C is not running low on free space If you are having memory problems while running MS DOS programs use t...

Page 131: ... is detected Check all cables and connections Connect a standard telephone to the phone line and make sure the line is working Make sure someone else isn t using the same phone line Try another telephone line preferably one normally used for a fax machine or modem If you re in a foreign country the dial tone may not be recognized by the modem In Control Panel open Phone and Modem Options Try disab...

Page 132: ...ows XP or Start Settings Control Panel System Windows 2000 If the modem is disabled try to enable it If it has a conflict try disabling another device If you re running fax software using fax Class 2 try using Class 1 If the modem dials but you can t hear it Make sure the audio mute light is turned off If it s on press the audio mute button Check the speaker volume setting In Control Panel open Ph...

Page 133: ...res You must not use a digital line In a hotel ask for a data line Check all cables and connections PC Card PCMCIA Problems If the notebook doesn t recognize a PC Card Remove and reinsert the PC Card Insert the PC Card in a different slot Press the power button to suspend the computer and then press it again to resume Restart the computer click Start Turn Off Computer or Shut Down Restart Try the ...

Page 134: ...ouble click the internal modem and then select the option to disable the modem If an I O card stops communicating properly Exit and restart the application The card may have been reset if the computer suspended or turned off Check settings in Control Panel Performance Problems For best performance your computer should have at least 128 MB of memory RAM If the computer pauses or runs sluggishly Thi...

Page 135: ... back on If nothing happens insert the tip of a ballpoint pen into the reset button on the bottom of the computer Then press the power button to turn the computer back on Port Replicator Problems If a connection isn t working Check that AC power is connected to the port replicator that the computer is fully docked and that the port replicator lights are on Make sure the peripheral device has power...

Page 136: ...place Make sure you re using only the 90 watt HP AC adapter included with your computer or other approved adapter that meets the power requirements of the computer Do not use a 60 or 75 watt adapter such as HP F1454 F1781 F4600 or F4814 Move the computer away from any nearby heat source Unplug the AC adapter and allow the battery to cool down If the battery gets too hot it will not charge properly...

Page 137: ...itch to tasks that require less power If the computer doesn t suspend to Standby mode as expected If you have a connection to another computer the computer won t suspend if the connection is active If the computer is performing an operation it normally waits for the operation to finish before suspending If the computer doesn t automatically hibernate as expected Make sure hibernate support is enab...

Page 138: ...e sure Windows is running otherwise infrared printing is not available See Infrared Problems on page 127 Serial Parallel and USB Problems Serial devices must be connected to the serial port on the port replicator If a serial mouse doesn t work Make sure you followed the manufacturer s installation instructions completely and have installed the mouse properly If not repeat the procedure Make sure t...

Page 139: ...rnal modem and then select the option to disable the modem Check the port settings in Control Panel Open the hardware Device Manager and then double click Ports COM LPT If the serial or parallel port is not working Make sure the port connection is secure Check the port settings in Control Panel Open the hardware Device Manager and then double click Ports COM LPT Test the ports with the e Diagtools...

Page 140: ...show the charge level If available try another battery If the computer won t boot from the floppy disk drive Make sure the floppy disk drive is selected as the boot device see To change the boot device on page 30 If you re using a USB floppy drive use the BIOS Setup utility to make sure Legacy USB Support is enabled see To run the BIOS Setup utility on page 144 If the computer stops responding aft...

Page 141: ...rhood or My Network Places Wait a few minutes and then press F5 to refresh the list of computers on the network Click Start Search Computers or People Windows XP or Start Find Find Computer Windows 2000 to locate the computer If you cannot connect to a particular computer on the network Make sure the computer is properly connected to the network Make sure your TCP IP setup is correct for your netw...

Page 142: ... When the HP logo appears press F10 to start the diagnostic test The first time you run the program you are prompted to select the language for the program 3 When the menu appears press F2 to run e Diagtools 4 When the Configuration Description appears check the list of detected hardware 5 Run the basic test Press F2 to start the basic hardware test The results appear when the test is complete 6 I...

Page 143: ...e Support Ticket click Save As or Print To e mail the Support Ticket to your support agent click e Mail The first time you make an e mail connection from this program click Change Settings in the Connect window and enter the settings recommended by your support agent e Diagtools for Windows can also update the version of e Diagtools on your computer s hard disk In e Diagtools for Windows use the e...

Page 144: ...er or Shut Down Restart 2 When the HP logo appears press F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press or to move through values for the current parameter or press ENTER to change a setting 4 ...

Page 145: ... and various parameters Detected automatically Extended Memory Shows the extended memory size Detected automatically CPU Serial Number For a Pentium processor with a serial number makes the serial number available to software Disabled Serial Number Displays the serial number as shown on the back of the unit Detected automatically PCID Displays the PC ID String stored in the reserved part of RAM Se...

Page 146: ...word is set Clear Administrator Password is Shows if an administrator password is set Clear Set User Password Press ENTER to set change or clear the user password The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Enter Set Administrator Password Press ENTER to set change or clear the administrator password which protects BIOS Setup settings T...

Page 147: ...ystems It offers configuration and security options that allow you to check which hardware and software components are installed on your computer and how well they are working Pavilion models HP TopTools is not supported on all Pavilion models You ll need to install HP TopTools before you can use it 1 Click Start All Programs or Programs Hewlett Packard HP TopTools Agent Setup 2 Follow the instruc...

Page 148: ...re on your computer s hard disk You can also use the same process to create a Utility partition on a new hard disk The hidden Utility partition contains the e Diagtools diagnostic tests CAUTION This procedure formats the computer s hard disk drive and erases all data on the disk After the hard disk is formatted you ll need to reinstall your applications Do not interrupt the following process or un...

Page 149: ...ing other drives Click Advanced and select to restore only the C partition 8 When prompted to reboot the computer press CTRL ALT DEL and follow any instructions that appear onscreen Windows XP is installed using NTFS format which cannot be converted to FAT32 For Windows 2000 if you want to convert drive C from FAT32 to NTSF format click Start Run and then type convert c fs ntfs and click OK To cre...

Page 150: ...rams that are running 2 Remove any PC Cards 3 If the computer is docked undock it 4 Connect the AC adapter 5 Connect any cables or equipment needed to connect to the Internet 6 Click Start All Programs or Programs Hewlett Packard Notebook HP e Diagtools e Diagtools for Windows 7 Click Update select Download Now and click OK Follow the instructions that appear Once the update process begins do not ...

Page 151: ...mputer These updates are intended to fix any problems that could be encountered in the drivers and to keep your computer running smoothly In addition HP may provide drivers for other versions of Microsoft Windows in case you decide to install a different version of Windows Download the latest drivers for your computer from www hp com go bizsupport Follow the instructions included with the drivers ...

Page 152: ......

Page 153: ...Corporate Evaluator s Guide 153 HP Support and Service ...

Page 154: ...ion about technical support plus information about warranty and support programs www hp com notebooks To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty you are responsible for the telephone charges During the free assistance period HP will assist with questions about Included applications and operating systems HP described ...

Page 155: ...P for the most complete and current list of phone numbers If your HP notebook product is not normally sold by HP in the country of use you must call a Customer Care Center that supports your notebook model Currently service and support assistance is provided only in the following countries and regions Pavilion models United States 208 323 2551 United Kingdom 44 0 207 512 52 02 France 33 0 1 43 62 ...

Page 156: ...d 48 22 865 98 00 Portugal 351 21 317 6333 Romania 40 1 315 44 42 Russia Federation Moscow 7 095 797 3520 St Petersburg 7 812 346 7997 Slovakia 421 2 68208080 Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Turkey 90 216 579 71 71 UK 44 0 207 512 52 02 Ukraine 7 380 44 490 3520 Africa and Middle East Algeria 213 0 61 56 45 43 Egypt 02 532 5222 Israel 972 0 9 952 4848 Moro...

Page 157: ... Care Center see To contact HP for support or service on page 154 The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date and will provide you with repair processes Warranty service may include the cost of shipping handling duties taxes freight or fees to or from the service location If your computer is no long...

Page 158: ... Packard cannot guarantee the return of removable components Please remove the following prior to sending your computer in for service PC cards AC adapter and power cord Any removable media such as CDs DVDs or floppy disks Any hardware not involved in the problem and not requested for repair 3 When sending your notebook to Hewlett Packard please use the original product packaging or other substant...

Page 159: ...l be entitled to a refund of the purchase price upon prompt return of the product 4 HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country for ...

Page 160: ...ion of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Product Duration of Limited Warranty HP Notebook with 1YR 3YR or similar mark ...

Page 161: ...Corporate Evaluator s Guide 161 Reference Information ...

Page 162: ... Refresh rate and clarity may vary depending on monitor resolution and color depth ATI Mobility Radeon graphics accelerator with 16 or 32 MB DDR graphics memory 4x AGP graphics capability Dual display capability depends on operating system support Power Rechargeable lithium ion 14 8 Vdc battery with LED charge level gauge Battery life up to 3 hours typical varies with model usage and power setting...

Page 163: ...er V 29 V 21 Wireless LAN certain models Radio IEEE 802 11b WECA Wi Fi compliant direct sequence spread spectrum Operating frequency 2 5 GHz ISM band exact frequencies and channels depend on country Raw data rate 1 2 5 5 or 11 Mbps Transmitter output 15 dBm typical approx 30 mW 16 dBm max approx 40 mW Receiver sensitivity 84 dBm typical Range up to 100 m 300 ft or more depending on environment and...

Page 164: ... 25 C 77 F Storage temperature 20 to 50 C 4 to 122 F Major ICs CPU Intel Pentium 4 processor Core logic ALI 1671 1535 chipset Display controller ATI Mobility Radeon M6 C P Audio Modem controller Conexant Smart AMC CX20468 21 CardBus controller TI PC1520 Keyboard embedded controller National PC87570 Super I O integrated in core logic IEEE 1394 TI TSB43AB22 LAN National NS83815 802 11b wireless LAN ...

Page 165: ...an be used as queries by entering as the argument AT Commands Conexant Command Function Conexant A Go off hook and attempt to answer a call A Re execute command not preceded by AT Dn Dial modifier 0 9 A D DTMF digits L redial last number P pulse dialing T tone dialing W wait for dial tone star pound sign flash wait for silence or wait for credit card dialing tone return to command state dial pause...

Page 166: ...ression V42B 42bis in both directions ALT MNP 5 compression DR n 0 disables extended format DR intermediate result code 1 enables DS a b c d Controls V 42bis data compression function b c and d are optional a sets direction s of data compression function seen by DTE 0 negotiated no compression 3 both directions default b 0 specifies modem does not disconnect if V 42bis is not negotiated by remote ...

Page 167: ...accepts commands when connected 0 allows operation only at rates automatically detectable by modem 2400 4800 9600 19200 38400 57600 or 115200 ITF a b c Sets transmit flow control thresholds b and c are optional a 20 to 7000 sets threshold octets above which modem generates flow off signal in synchronous access mode default 128 b 10 to 5000 sets threshold octets below which modem generates flow on ...

Page 168: ...t asynchronous operation in error correction mode Qn n 0 3 6 Select asynchronous operation in normal mode speed buffering T0 Terminate any test in progress T1 Initiate local analog loopback V Display current configuration and stored profiles TTn PTT testing of signal level 00 09 DTMF dial 0 9 0A DTMF 0B DTMF 0C DTMF A 0D DTMF B 0E DTMF C 0F DTMF D 10 V 21 Channel 1mark symbol 11 V 21 Channel 2mark...

Page 169: ...ynchronous access mode when connection is completed b specifies fallback mode when modem is originator 0 LAPM MNP or normal mode error control optional default 1 LAPM MNP or direct mode error control optional 2 LAPM or MNP error control required 3 LAPM error control required 4 MNP error control required c specifies fallback mode when modem is answerer or specifies V 80 synchronous access mode 1 er...

Page 170: ...to 255 VGS n Set speaker gain of speakerphone function 0 to 255 VGT n Set volume 120 to 135 VIP Initialize all voice parameters to defaults VIT n Set initial value for DTE modem inactivity timer 0 to 255 seconds VLS n Select sources destinations for analog data VNH n Set automatic hangups 0 enable 1 disable 2 disable automatic hangups in non voice modes VPR n Set DTE modem interface rate 0 autobau...

Page 171: ...r 1 255 sec 50 S8 Pause time for dial delay modifier 0 255 sec 2 S10 Carrier loss disconnect time 1 255 1 sec 14 1 4 sec S11 DTMF tone duration 50 255 001 sec 95 95 msec S12 Escape prompt delay 0 255 02 sec 50 1 sec S18 Test timer 0 255 sec 0 S29 Flash dial modifier time 0 255 10 msec 70 700 msec S30 Disconnect inactivity timer 0 255 10 sec 0 S46 Data compression control 136 error correction w o c...

Page 172: ... below or a replacement AC adapter contact your local Hewlett Packard dealer or Sales and Service office For any power cord with a fused plug if you have to replace the fuse be sure to install an approved fuse Country or Region Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 East and West Europe Egypt Saudi Arabia 250 Vac 2 5 A 8120 631...

Page 173: ...rts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not expose the battery pack to storage temperatures above 60 C 140 F When discarding a battery pack cont...

Page 174: ...t attempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not open the unit CLASS 1 LASER PRODUCT LASER KLASSE 1 LED Safety The infrared port which is located on the front of the computer is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following precautions...

Page 175: ...ial for human contact during normal operation is minimized The internal wireless radio operates within guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community HP therefore believes the internal wireless radio is safe for use by consumers The level of energy emitted is far less than the electromagnetic energy emitted by wirele...

Page 176: ...communications However there is no guarantee that interference will not occur in a particular installation If this computer does cause harmful interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the compu...

Page 177: ... exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règ...

Page 178: ...k For further product support contact Hewlett Packard see To contact HP for support or service on page 154 Belgium For outdoor usage only channels 10 2457 MHz through 13 2472 MHz are allowed For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across...

Page 179: ...ison du réseau téléphonique public commuté En cas de problème prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre équipement Cet équipement a été conçu pour fonctionner dans tous les pays membres de la zone d échange européenne Réseaux Téléphoniques Public Commutés La compatibilité entre réseaux dépend des paramètres internes du logiciel Prenez contact avec le fournisseur...

Page 180: ...tory Information 180 Corporate Evaluator s Guide Japan Japan Telecommunications Approval Name of Equipment AMC20493 001 KT1 AMC20493 001 KT3 AMC20493 001 KT5 AMC20493 001 TELEC approval number D02 0005JP Name of Equipment T60H424 ...

Page 181: ...Packard and its authorized dealers meet the specifications listed on the following page Note For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is listed in the declaration below This regulatory number is different from the marketing name and product number ...

Page 182: ...Class 2 EN 301 489 17 General EMC requirements for Radio equipment EN 300 328 2 Technical requirements for Radio equipment Notified Body Number 0682 Notified Body Address CETECOM ICT Services GmbH Untertuerkheimer Str 6 10 D 66117 Saarbruecken Supplementary Information The product herewith complies with the requirements of the R TTE Directive 1999 5 EC and carries the CE marking accordingly 1 The ...

Page 183: ...46 brightness adjusting 33 37 C Caps Lock 15 19 Cardbus cards 76 cards PCMCIA 76 CD ROM drive creating or copying CDs 41 inserting CD 40 location 15 removing CD 40 CDs creating or copying 41 recommended media 41 cleaning the computer 49 clicking items 32 computer caring for 47 changing BIOS settings 42 144 cleaning 49 opening closing 15 protecting 47 127 reinstalling Windows 148 resetting 29 testi...

Page 184: ...support 154 Hibernate mode definition 28 entering 54 status lights 18 Hibernate partition 92 hot computer 127 hot keys 33 HP Battery Optimizer 57 HP Business Support Web site 14 HP Customer Care contact by e mail 155 getting support 154 HP Desktop Zoom 37 HP Instant Support 122 HP Library 14 HP Notes 14 HP Quick Lock 43 HP TV Now 84 I IEEE 1394 port connecting devices 85 location 16 infrared commu...

Page 185: ...RAM 89 130 PCMCIA cards 76 phone cord connecting 23 plug requirements 172 pointing devices configuring 32 using 32 port locations 16 port replicator connecting 86 troubleshooting 135 power connecting AC 22 processor speed 53 saving 56 troubleshooting 136 power button location 15 resetting with 29 power cords 172 power management automated 52 schemes 53 Powerplay 57 preparing hard disk drive 94 Pre...

Page 186: ...47 touch pad configuring 32 location 15 troubleshooting 128 using 32 troubleshooting audio 122 battery 136 display 125 DVD drive 123 hard disk drive 126 HP Instant Support 122 infrared communications 127 keyboard 128 LAN 129 memory 130 modem 131 PC Card 133 pointing devices 128 port replicator 135 power 136 printing 137 resuming 140 startup 140 suspending 140 wireless communication 141 turning on ...

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