Recommended action
1.
Verify the paper meets the product specifications.
2.
Make sure the input tray is not overloaded.
3.
Check the event log for document feeder errors, and resolve any errors first.
4.
Open and close the top cover to see if the pick motor turns without posting this error. If the motor
turns, then the motor is good.
5.
Verify the motor cables are connected.
6.
Reseat the document feeder to scanner control board.
7.
Replace the document feeder.
31.03.31
Description
The document feeder pick motor is not turning.
Recommended action
1.
Verify the paper meets the product specifications.
2.
Make sure the input tray is not overloaded.
3.
Check the event log for document feeder errors, and resolve any errors first.
4.
Verify the motor cables are connected.
5.
Reseat the document feeder to scanner control board.
6.
Replace the document feeder.
31.03.32
Description
The document feeder deskew motor is not turning.
Recommended action
1.
Verify the paper meets the product specifications.
2.
Make sure the input tray is not overloaded.
3.
Check the event log for document feeder errors, and resolve any errors first.
4.
Verify the motor cables are connected.
5.
Reseat ADF to scanner control board cables.
6.
Replace the document feeder.
330
Chapter 2 Solve problems
ENWW
Summary of Contents for LASERJET ENTERPRISE MFP M725dn
Page 1: ...LASERJET ENTERPRISE MFP M725 Troubleshooting Manual M725z M725dn M725f M725z ...
Page 2: ......
Page 3: ...HP LaserJet Enterprise MFP M725 Troubleshooting Manual ...
Page 6: ...iv Conventions used in this guide ENWW ...
Page 32: ...xxx ENWW ...
Page 142: ...110 Chapter 1 Theory of operation ENWW ...
Page 457: ...4 Close the fuser jam access cover 5 Close the fuser door ENWW Clear jams 425 ...
Page 475: ...1 Lift the document feeder latch 2 Open the document feeder cover ENWW Clean the product 443 ...
Page 516: ...484 Appendix A Service and support ENWW ...
Page 545: ......
Page 546: ... 2013 Hewlett Packard Development Company L P www hp com CF066 91023 CF066 91023 CF066 91023 ...