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HP LASERJET ENTERPRISE MFP M725dn, Troubleshooting Manual

The HP LaserJet Enterprise MFP M725dn is a high-performance multifunction printer designed for busy work environments. With its advanced features and robust capabilities, this versatile device ensures professional-quality printing, copying, scanning, and faxing. For convenient troubleshooting assistance, the free Troubleshooting Manual is available for download from manualshive.com.

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Table 2-7

  Troubleshooting flowchart (continued)

5

Image quality

Does the print-quality meet the customer's
requirements?

Compare the images with the sample defects in the image defect
tables. See the images defects table in the product service manual.

After the print-quality is acceptable, see step 6.

Yes 

No 

6

Interface

Can the customer print successfully from the
host computer?

Verify that all I/O cables are connected correctly and that a valid
IP address is listed on the Jetdirect configuration page.

If error messages display on the control panel when you try to print
an event log, see the control panel message section of the service
manual.

When the customer can print from the host computer, this is the
end of the troubleshooting process.

Yes. This is the end of
the troubleshooting
process.

No 

Power subsystem

Power-on checks

The basic product functions should start up when the product is connected into an electrical outlet and

the power switch is pushed to the 

on

 position. If the product does not start, use the information in this

section to isolate and solve the problem.

Power-on troubleshooting overview

Turn on the product power. The main cooling fan should begin to spin briefly after the product power is

turned on. Place your hand over the holes in the left-side cover, near the formatter. If the fan is

operating, you will feel air passing out of the product. You can also lean close to the product and hear

the fan operating. You can also place your hand over the hole in the right-rear lower corner. If the fan

is operating, you should feel air being drawn into the product. When this fan is operational, the DC

side of the power supply is functioning correctly.

After the fan is operating, the main motor turns on (unless the right or front cover is open, a jam

condition is sensed, or the paper-path sensors are damaged). You might be able to visually and

audibly determine if the main motor is turned on.

If the fan and main motor are operating correctly, the next troubleshooting step is to isolate print

engine, formatter, and control panel problems. Perform an engine test. If the formatter is damaged, it

might interfere with the engine test. If the engine-test page does not print, try removing the formatter,

and then perform the engine test again. If the engine test is then successful, the problem is almost

certainly with the formatter, the control panel, or the cable that connects them.

If the control panel is blank when you turn on the product, check the following items.

1.

Make sure that the product is connected directly into an active electrical outlet (not a power strip)

that delivers the correct voltage.

2.

Make sure that the power switch is in the 

on

 position.

3.

Make sure that the fan runs briefly, which indicates that the power supply is operational.

4.

Make sure that the control-panel display wire harness is connected.

ENWW

Troubleshooting process

123

Summary of Contents for LASERJET ENTERPRISE MFP M725dn

Page 1: ...LASERJET ENTERPRISE MFP M725 Troubleshooting Manual M725z M725dn M725f M725z ...

Page 2: ......

Page 3: ...HP LaserJet Enterprise MFP M725 Troubleshooting Manual ...

Page 4: ... notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CF066 91023 Edition 1 03 2013 Trademark Credits Microsoft Windows Windows XP and ...

Page 5: ... to explain a concept or to complete a task CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iii ...

Page 6: ...iv Conventions used in this guide ENWW ...

Page 7: ...tion 12 Safety interruption 12 Power supply voltage detection 13 Sleep mode 13 Power supply illumination control 13 High voltage power supply PCA 14 Fuser control 16 Fuser temperature control 18 Fuser heater protective function 18 Fuser failure detection 19 Pressure roller cleaning 20 Laser scanner system 21 Laser scanner failure detection 22 Laser scanner safety function 22 Image formation system...

Page 8: ...tection and cassette presence detection 38 Cassette lift operation 39 Lift up operation 39 Lift down operation 39 Cassette media presence detection 40 Cassette multiple feed prevention 40 MP tray pickup 42 MP tray media presence detection 42 MP tray multiple feed prevention 43 Feed speed control 43 Skew feed prevention 45 Media length detection 46 Fuse and delivery block 47 Loop control 48 Output ...

Page 9: ... detection 62 500 sheet paper feeder cassette multiple feed prevention 62 500 sheet paper feeder jam detection 63 No pick jam 2 63 Residual paper jam 1 63 Door open jam 1 64 500 sheet paper feeder automatic delivery 64 1x500 and 3x500 paper feeder and stand 65 Paper deck motor control 69 Paper deck failure detection 69 Paper deck pickup and feed operation 69 Paper deck cassette media size detectio...

Page 10: ... sequence 89 Side misregistration detection 89 Side misregistration failure detection 91 Duplexer jam detection 92 Fuser output stay jam 2 93 Reverse jam 1 93 Duplex re pickup jam 1 93 Duplex re pickup jam 2 93 Duplex re pickup jam 3 93 Residual paper jam 1 93 Duplexer automatic delivery 93 Stapler stacker 94 Stapler stacker motor control 96 Stapler stacker failure detection 97 Stapler stacker fee...

Page 11: ...en has an unresponsive zone 129 No control panel sound 130 Home button is unresponsive 131 Hardware integration pocket HIP is not functioning control panel functional 132 Scanning subsystem 132 Tools for troubleshooting 133 Individual component diagnostics 133 LED status 133 Understand lights on the formatter 133 Engine diagnostics 135 Engine test button 135 Paper path test 138 Paper path sensor t...

Page 12: ...Plug jack locations 193 Locations of major components 194 General timing charts 214 Circuit diagrams 215 Internal print quality test pages 217 Clean the paper path 217 Set up an auto cleaning page 217 Print a configuration page 218 Configuration page 218 HP embedded Jetdirect page 219 Finding important information on the configuration pages 220 Control panel menus 221 Administration menu 221 Repor...

Page 13: ...t door 299 13 A4 D5 Jam in middle right door 300 13 A4 D6 Jam in lower right door 301 13 A4 D6 Jam in middle right door 301 13 A4 FF Jam in tray 4 or 13 A4 FF Jam in lower right door or 13 A4 FF Jam in middle right door 302 13 A5 D5 Jam in tray 5 302 13 A5 D6 Jam in lower right door 303 13 A5 FF Jam in tray 5 or 13 A5 FF Jam in lower right door or 13 A5 FF Jam tray 4 inner flap 303 13 A6 D6 Jam in...

Page 14: ...17 13 BA EE Door open jam 317 13 D1 DX Jam in left door 317 13 D1 FF Jam in left door 318 13 D3 00 Jam in top cover area 318 13 D3 DX Jam in duplexer 319 13 D3 FF Jam in top cover area 319 13 DE EE Jam in duplexer during a print job 320 13 E1 DX Jam in left door 320 13 E1 FF Jam in left door 321 13 E6 AX Jam in left door 321 13 E6 BD Jam in left door 322 13 E6 BX Jam in left door 322 13 E6 DX Jam ...

Page 15: ... 04 339 33 01 05 339 33 02 01 340 33 02 02 340 33 02 03 340 33 03 01 340 33 03 02 341 33 WX YZ Used board disk installed 341 40 00 01 USB I O buffer overflow To continue touch OK 341 40 00 02 Embedded I O buffer overflow To continue touch OK 341 40 00 03 EIO X buffer overflow To continue touch OK 342 40 00 04 EIO X bad transmission To continue touch OK 342 40 00 05 Embedded I O bad transmission To...

Page 16: ...er error To continue turn off then on 355 56 00 YY Error To continue turn off then on 356 57 00 0X Error 356 58 00 02 environmental sensor malfunction 356 58 00 04 Error To continue turn off then on 357 59 00 00 Error To continue turn off then on 357 59 00 20 Error To continue turn off then on 357 59 00 30 Error To continue turn off then on 357 59 00 40 Error To continue turn off then on 358 59 05...

Page 17: ...ing upgrade 368 99 00 08 Upgrade not performed error reading upgrade 368 99 00 09 Upgrade canceled by user 368 99 00 10 Upgrade canceled by user 368 99 00 11 Upgrade canceled by user 368 99 00 12 Upgrade not performed the file is invalid 369 99 00 13 Upgrade not performed the file is invalid 369 99 00 14 Upgrade not performed the file is invalid 369 99 00 2X 369 99 01 XX 370 99 02 01 370 99 02 09 ...

Page 18: ...em is full To clear touch Clear 378 EIO is write protected To clear touch Clear 379 EIO not initialized To clear touch Clear 379 Event log is empty 379 Fuser Kit Low 379 Fuser Kit very low 379 Fuser Kit very low To continue touch OK 380 Incompatible supply 380 Incompatible supplies 380 Initializing 380 Install Black Cartridge 381 Install Fuser Unit 381 Install supplies 381 Internal disk device fai...

Page 19: ...ch OK 388 RAM Disk device failure To clear touch Clear 389 RAM Disk file operation failed To clear touch Clear 389 RAM Disk file system is full To clear touch Clear 389 RAM Disk is write protected To clear touch Clear 389 RAM Disk not initialized To clear touch Clear 389 Remove cartridge lock 389 Remove the toner cartridge 390 Replace Black Cartridge 390 Replace Fuser Kit 390 Replace supplies 391 ...

Page 20: ...upported Some operations may not work properly 397 USB is write protected To clear touch Clear 398 USB not initialized To clear touch Clear 398 USB storage accessory removed Clearing any associated data 398 USB storage device failure To clear touch Clear 398 USB storage file operation failed To clear touch Clear 398 USB storage file system is full To clear touch Clear 399 Used supply in use 399 Us...

Page 21: ...ems 445 Solve connectivity problems 446 Solve USB connection problems 446 Solve wired network problems 446 The product has a poor physical connection 446 The computer is using the incorrect IP address for the product 446 The computer is unable to communicate with the product 447 The product is using incorrect link and duplex settings for the network 447 New software programs might be causing compa...

Page 22: ...hooting menu 467 Product upgrades 468 Determine the installed revision of firmware 468 Perform a firmware upgrade 468 Embedded Web Server 468 USB storage device Preboot menu 469 USB storage device control panel menu 470 Appendix A Service and support 471 Hewlett Packard limited warranty statement 472 HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement 474 HP policy...

Page 23: ... Electronic hardware recycling 492 Chemical substances 492 Material Safety Data Sheet MSDS 492 For more information 492 Declaration of conformity 494 Declaration of conformity fax models 496 Certificate of Volatility 498 Safety statements 500 Laser safety 500 Canadian DOC regulations 500 VCCI statement Japan 500 Power cord instructions 500 Power cord statement Japan 500 EMC statement China 501 EMC...

Page 24: ...tements 504 Additional FCC statement for telecom products US 504 Telephone Consumer Protection Act US 505 Industry Canada CS 03 requirements 505 Vietnam Telecom wired wireless marking for ICTQC Type approved products 506 Japan Telecom Mark 506 Index 507 xxii ENWW ...

Page 25: ... 13 Paper deck motors 69 Table 1 14 Paper deck pickup and feed operation components 70 Table 1 15 Paper deck media switch combinations 71 Table 1 16 HCI electrical components 76 Table 1 17 HCI motors 77 Table 1 18 HCI pickup and feed operation components 78 Table 1 19 Duplexer electrical components 85 Table 1 20 Duplexer motor 86 Table 1 21 Duplexer fan 87 Table 1 22 Duplexer reverse and feed comp...

Page 26: ...ions menu 266 Table 2 24 Display Settings menu 268 Table 2 25 Manage Supplies menu 270 Table 2 26 Manage Trays menu 273 Table 2 27 Network Settings menu 275 Table 2 28 Jetdirect Menu 275 Table 2 29 Troubleshooting menu 289 Table 2 30 Backup Restore menu 293 Table 2 31 Calibration Cleaning menu 294 Table 2 32 Print modes under the Adjust Paper Types sub menu 429 Table 2 33 MP modes under the Optimi...

Page 27: ... 15 Laser beam exposure 26 Figure 1 16 Developing 27 Figure 1 17 Image transfer 27 Figure 1 18 Separation from the drum 28 Figure 1 19 Fusing 29 Figure 1 20 Drum cleaning 29 Figure 1 21 Toner cartridge components 30 Figure 1 22 Drum discharge 31 Figure 1 23 Transfer roller cleaning 32 Figure 1 24 Pickup feed and delivery system 33 Figure 1 25 Pickup feed and delivery system sensors and switches 34...

Page 28: ... 49 Paper deck signal flow 67 Figure 1 50 Paper deck motors 69 Figure 1 51 Paper deck pickup and feed components 70 Figure 1 52 Paper deck lift up operation 72 Figure 1 53 Paper deck jam detection sensors 73 Figure 1 54 HCI paper path 75 Figure 1 55 HCI signal flow 76 Figure 1 56 HCI motors 77 Figure 1 57 HCI pickup and feed operation 78 Figure 1 58 HCI lift up operation 80 Figure 1 59 HCI jam det...

Page 29: ...8 Test the cartridge door switch 142 Figure 2 9 Test the left door switch 143 Figure 2 10 Test the top sensor 146 Figure 2 11 Fuser loop sensor 147 Figure 2 12 Fuser output sensor 148 Figure 2 13 Duplex switchback sensor 149 Figure 2 14 Duplexer refeed sensor 150 Figure 2 15 Tray 4 feed sensor 151 Figure 2 16 Output sensor 152 Figure 2 17 Tray 1 paper sensor 155 Figure 2 18 Tray 2 paper sensor 156...

Page 30: ...99 Figure 2 53 Stapler stacker external components 200 Figure 2 54 Major component locations 1 of 3 201 Figure 2 55 Major component locations 2 of 3 202 Figure 2 56 Major component locations 3 of 3 202 Figure 2 57 PCA component locations 203 Figure 2 58 Motor locations 203 Figure 2 59 Fan locations 204 Figure 2 60 Roller locations 204 Figure 2 61 Sensor locations base product 205 Figure 2 62 Switc...

Page 31: ...ons 2 of 2 405 Figure 2 79 1x500 paper feeder paper path and sensor locations 405 Figure 2 80 1x500 and 3x500 paper deck paper path and sensor locations 406 Figure 2 81 High capacity input HCI paper path and sensor locations 406 Figure 2 82 Stapler stacker paper path and sensor locations 407 Figure C 1 Certificate of Volatility 1 of 2 498 Figure C 2 Certificate of Volatility 2 of 2 499 ENWW xxix ...

Page 32: ...xxx ENWW ...

Page 33: ...ystem Laser scanner system Image formation system Pickup feed and delivery system Scanning image capture system 500 sheet paper feeder Tray 4 1x500 and 3x500 paper feeder and stand 3 500 sheet high capacity input HCI feeder Duplexer Stapler stacker ENWW 1 ...

Page 34: ...ucture Accessory Pickup feed and delivery system Laser scanner system Engine control system Image formation system Operation sequence The DC controller in the engine control system controls the operational sequences The following table describes durations and operations for each period of a print operation from when the product is turned on until the motors stop rotating 2 Chapter 1 Theory of oper...

Page 35: ...intains the product in printable condition Enters Sleep mode if the sleep command is received Rotates and then stops each fan INTR Initial rotation From the time the print command is received until the product picks up the paper Prepares the product for a print job Rotate the motors Rotate the fans Outputs the high voltage bias Starts up the laser scanner assembly Warms up the fuser heater PRINT F...

Page 36: ...g components DC controller PCA Low voltage power supply unit High voltage power supply PCA Fuser control Figure 1 2 Engine control system Engine control system DC controller High voltage power supply Low voltage power supply Formatter Laser scanner system Image formation system Pickup feed and delivery system Fuser control Accessory 4 Chapter 1 Theory of operation ENWW ...

Page 37: ...y Duplex unit Accessory Clutch Switch LED Fuser Low voltage power supply USB PCA HIP The following table lists the product electrical components Component type Component abbreviation Component name Switch SW1 Left door interlock switch SW2 Cartridge door interlock switch SW3 Cartridge door open detection switch SW4 Upper cassette media width switch SW5 Lower cassette media width switch SW6 Upper c...

Page 38: ... tray media out sensor SR3 Output sensor SR4 Output bin media full sensor SR5 Lower cassette media out sensor SR6 Loop sensor SR7 Upper cassette media out sensor SR8 Right door sensor SR9 TOP sensor SR10 Upper cassette lift up sensor SR11 Lower cassette lift up sensor SR12 Fuser output sensor Sensor Environment sensor Motor M1 Drum motor M2 Scanner motor M3 Fuser motor M4 Upper cassette lifter mot...

Page 39: ...nts driven by motor M1 Drum motor Photosensitive drum transfer roller registration roller MP tray pickup roller cassette pickup roller and feed roller M2 Scanner motor Laser scanner mirror M3 Fuser motor Pressure roller fuser output roller intermediate output roller and paper delivery roller M4 Upper cassette lifter motor Lifter for the upper cassette M5 Lower cassette lifter motor Lifter for the ...

Page 40: ...count within a specified time from when the motor starts Rotational failure The rotational speed of the motor is not in the specified range for a specified time after the motor reaches a specified speed The DC controller notifies the formatter of a beam detect BD failure when it detects a rotational failure of the scanner motor The DC controller monitors the related part condition of the following...

Page 41: ...ations The following figure shows the product fan locations Figure 1 5 Fan locations FM1 FM2 FM3 Table 1 3 Fan locations Fan Cooling area Type Speed FM1 Rear fan Product inside and low voltage power supply area Exhaust Full Mid Low FM2 Front fan Product inside Intake Full FM3 Fuser fan Fuser area Intake Full ENWW Engine control system 9 ...

Page 42: ...Failure detection The DC controller determines if the fan has failed and notifies the formatter when the fan stops rotating for a specified time during start up 10 Chapter 1 Theory of operation ENWW ...

Page 43: ... voltage circuit Fuser circuit 24VB PSTYP100 24VB 24VC 24VC 24VD ZEROX RMT_24V RMT_PFC Low voltage power supply Power switch AC input 24V generation circuit DC controller Power fuse FU1 3 3V generation circuit Protection circuit Formatter High voltage power supply 5V Interlock switch SW2 Connector PCA Power fuse FU2 Power fuse FU3 5V generation circuit Interlock switch SW1 The following table show...

Page 44: ...upply PCA rises to a specified temperature The low voltage power supply has a protective circuit against over current over voltage and overload to prevent failures in the power supply circuit If DC voltage is not being supplied from the low voltage power supply the protective function might be running In this case turn the power off and then unplug the power cord Do not turn the product switch on ...

Page 45: ...ve off command signal is sent from the formatter during sleep level 1 or STBY period The DC controller supplies all power supplies and the product exits Active off when a recover signal is sent from the formatter or the power switch is depressed for less than three seconds Inactive off The DC controller stops the power supplies to the formatter except for 3 3VA when an Inactive off command signal ...

Page 46: ...g roller Cartridge The DC controller controls the high voltage power supply to generate the following biases Primary charging bias The primary charging bias is used to charge the surface of the photosensitive drum evenly to prepare for image formation The primary charging bias circuit generates the bias Developing bias The developing bias is used to adhere toner to an electrostatic latent image fo...

Page 47: ...used to improve the paper feed performance and image quality The static charge eliminator bias circuit generates the bias Fusing bias The fusing bias is used to improve the image quality The primary charging bias circuit generates the bias ENWW Engine control system 15 ...

Page 48: ...e roller Fuser film DC controller FUSER TEMPERATURE signal FUSER HEATER CONTROL signal Fuser heater safety circuit The following table shows the function of each fuser component Component Function H1 Fuser main heater Heats center area of the fuser film H2 Fuser sub heater Heats both ends of the fuser film TP1 Thermoswitch Prevents an abnormal temperature rise of the fuser heater contact type TH1 ...

Page 49: ...FSRTH S2FSRTH S3FSRTH Fuser heater safety circuit FSRD2 FSRCUR Relay drive circuit Fuser heater control circuit RL1002 Zerocross detection circuit Low voltage power supply High voltage power supply AC input FSRD1 DC controller RLD ZEROX RL1001 Fuser control circuit H1 H2 TH3 TP1 Pressure roller TH2 TH4 TH1 Fuser Current detection circuit Fuser film assembly ENWW Engine control system 17 ...

Page 50: ...o the fuser heater when it detects an abnormal temperature Fuser heater safety circuit The fuser heater safety circuit monitors the detected temperature of the thermistor The fuser heater safety circuit releases the relays RL1001 and RL1002 or deactivates the fuser heater control circuit to interrupt the power supply to the fuser heater when it detects an abnormal temperature Thermoswitch The cont...

Page 51: ...the sub thermistor 2 or sub thermistor 3 detects 300 C 572 F or higher for a specified period Abnormally low temperature 1 The main thermistor detects 60 C 140 F or lower for a specified period during the WAIT period The main thermistor detects 70 C 158 F or lower for a specified period during heater temperature control of the INTR period The main thermistor detects the targeted temperature minus ...

Page 52: ...n the pressure roller surface by adhering to the paper according to a command from the formatter This is executed only when the paper size is A4 R rotated or Letter R rotated The operational sequence of the pressure roller cleaning is as follows 1 The DC controller picks up the paper from the designated input source when a cleaning command is sent from the formatter 2 When the trailing edge of pap...

Page 53: ...o form the latent electrostatic image on the photosensitive drum according to the VIDEO signals The following are the main components of the laser scanner system Laser assembly Scanner motor assembly Beam detect BD sensor Scanner mirror Figure 1 10 Laser scanner system DC controller Photosensitive drum Scanner mirror BD sensor Laser assembly Scanner motor assembly ENWW Laser scanner system 21 ...

Page 54: ...anner motor drive Scanner motor start up failure The scanner motor does not reach a specified rotation within a specified period from when the laser scanner starts driving Laser failure A specified laser intensity is not detected Laser scanner safety function The laser scanner has a mechanical shutter For user and service technician safety the laser shutter interrupts the optical path of the laser...

Page 55: ... form the toner image on the photosensitive drum surface The toner image is transferred to the paper and fused The following are the main components of the image formation system Cartridge Transfer roller Fuser Laser scanner High voltage power supply Figure 1 11 Image formation system Laser scanner Cartridge Transfer roller High voltage power supply DC controller Fuser ENWW Image formation system ...

Page 56: ...itive drum Transfer roller The DC controller rotates the fuser motor to drive the following components Pressure roller Fuser film follows the pressure roller Figure 1 12 Image formation components Cartridge Transfer roller Fuser Developing roller Drum motor Fuser motor Primary charging roller DC controller Photosensitive drum Pressure roller Fuser film 24 Chapter 1 Theory of operation ENWW ...

Page 57: ...g 2 Laser beam exposure Fusing 6 Fusing Delivery 3 Developing 1 Primary charging Pickup 4 Transfer 5 Separation Transfer Latent image formation Paper path Direction of the drum rotation Functional block Step Latent image formation block During the two steps that comprise this block an invisible latent image is formed on the photosensitive drum Step 1 Primary charging To prepare for latent image fo...

Page 58: ...the negative charge was neutralized Figure 1 15 Laser beam exposure Laser beam Photosensitive drum Development block Toner adheres to the electrostatic latent image on the photosensitive drum which becomes visible Step 3 Developing Toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developer blade The developing bias is applied to the deve...

Page 59: ...er The toner on the photosensitive drum is transferred to the paper The transfer bias is applied to the transfer roller to charge the paper positive The negatively charged toner on the drum surface transfers onto the paper Figure 1 17 Image transfer Paper Transfer roller Photosensitive drum Transfer bias Step 5 Separation from the drum The elasticity of the paper and the curvature of the photosens...

Page 60: ...c discharge of the paper after the transfer process for stable paper feed and print quality Figure 1 18 Separation from the drum Paper Transfer roller Photosensitive drum Static charge eliminator Static charge eliminator bias 28 Chapter 1 Theory of operation ENWW ...

Page 61: ...mprove print quality Figure 1 19 Fusing Paper Toner Fuser film Fuser heater Pressure roller Fusing bias Drum cleaning block The residual toner is removed from the photosensitive drum surface Step 7 Drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and toner is deposited in the toner collection box Figure 1 20 Drum cleaning Toner collection box C...

Page 62: ...ntrols it The memory tag stores information about usage for the cartridge and the DC controller reads and writes the data in the memory tag The DC controller determines a memory tag error and notifies the formatter when it fails to either read from or write to the memory tag Cartridge presence detection The DC controller detects whether the cartridge is installed in the product by monitoring the c...

Page 63: ...feature to remove residual charge on the photosensitive drum surface for preventing uneven image density The laser beam strikes the surface of the photosensitive drum to remove the residual charge The drum discharge is performed during the LSTR period Figure 1 22 Drum discharge Laser beam Photosensitive drum Transfer roller cleaning The transfer roller cleaning is a feature to remove residual tone...

Page 64: ...hange control calibrates each high voltage bias to obtain an appropriate image according to the environment changes The DC controller determines the environment where the product is installed based on the surrounding temperature and humidity data from the environment sensor It adjusts the high voltage biases to accommodate environmental changes The DC controller determines an environment sensor ab...

Page 65: ...r The pickup feed and delivery system consists of following three functional blocks Pickup and feed block Fuse and delivery block Duplex block Figure 1 24 Pickup feed and delivery system Pickup and feed block Fuse and delivery block DC controller Simplex paper path Duplex paper path The figure below shows the sensors and switches for the pickup feed and delivery system ENWW Pickup feed and deliver...

Page 66: ...ION signal SW3 Cartridge door open detection switch CARTRIDGE DOOR OPEN DETECTION signal SW4 Upper cassette media width switch UPPER CASSETTE MEDIA WIDTH signal SW5 Lower cassette media width switch LOWER CASSETTE MEDIA WIDTH signal SW6 Upper cassette media end switch UPPER CASSETTE MEDIA END signal SW7 Lower cassette media end switch LOWER CASSETTE MEDIA END signal SR2 MP tray media out sensor MP...

Page 67: ... sensor UPPER CASSETTE MEDIA OUT signal SR8 Right door sensor RIGHT DOOR OPEN DETECTION signal SR9 TOP sensor TOP signal SR10 Upper cassette lift up sensor UPPER CASSETTE LIFT UP signal SR11 Lower cassette lift up sensor LOWER CASSETTE LIFT UP signal SR12 Fuser output sensor FUSER OUTPUT signal The figure below shows the solenoid and motors for the pickup feed and delivery system ENWW Pickup feed ...

Page 68: ...OID signal CL1 Upper cassette pickup clutch UPPER CASSETTE PICKUP CLUTCH signal CL2 Lower cassette pickup clutch LOWER CASSETTE PICKUP CLUTCH signal M1 Drum motor DRUM MOTOR CONTROL signal M3 Fuser motor FUSER MOTOR CONTROL signal M4 Upper cassette lifter motor UPPER CASSETTE LIFTER MOTOR CONTROL signal M5 Lower cassette lifter motor LOWER CASSETTE LIFTER MOTOR CONTROL signal 36 Chapter 1 Theory o...

Page 69: ...kup and feed block The pickup and feed block picks one sheet of paper from the cassette or the MP tray and feeds it into the fuser Figure 1 27 Pickup and feed block ENWW Pickup feed and delivery system 37 ...

Page 70: ... specified timing 4 The cassette pickup roller rotates and picks up the top paper 5 The cassette separation roller removes any multiple fed sheets 6 One sheet of paper is fed into the product Cassette media size detection and cassette presence detection The DC controller determines the size of the paper loaded in the cassette and also whether the cassette is installed in the product by monitoring ...

Page 71: ...own operations are described in the following Both upper and lower cassettes perform the same operation Lift up operation The DC controller rotates the cassette lifter motor until the cassette lift up sensor detects the lifter rack Accordingly the lifter moves up and the lifting plate moves up to the pickup position The lift up operation is performed when the product is turned on or when the casse...

Page 72: ...lifter motor Cassette pickup roller SR10 SR7 Before lift up Lifter rack Lifter Lifting plate Cassette lift up sensor Cassette media out sensor After lift up DC controller Cassette media presence detection The DC controller detects whether paper is loaded in the cassette by monitoring the cassette media out sensor The cassette media presence detection is not performed during Sleep mode The DC contr...

Page 73: ...s not rotate and only one sheet is fed into the product Figure 1 30 Cassette multiple feed prevention Cassette pickup roller Paper Cassette separation roller Multiple feed Normal feed The cassette separation roller does not rotate ENWW Pickup feed and delivery system 41 ...

Page 74: ...is driven at a specified timing 3 The MP tray pickup roller rotates 4 The lifting plate moves up 5 The MP tray pickup roller picks up the top paper 6 The MP tray separation pad removes any multiple fed sheets 7 One sheet of paper is fed into the product MP tray media presence detection The DC controller detects whether paper is loaded in the MP tray by monitoring the MP tray media out sensor The M...

Page 75: ... MP tray pickup roller Paper MP tray separation pad Feed speed control The feed speed control adjusts the paper feeding speed to improve the print quality depending on the paper types The DC controller feeds the paper at a specified speed according to the print mode designated by the formatter The following table shows the print mode and corresponding feed speed Print mode Feed speed Auto Normal 1...

Page 76: ...3 Envelope 1 1 1 Envelope 2 1 2 Envelope 3 OHT 1 2 Label Designated media 1 Designated media 2 Designated media 3 1 The product will run at half speed in Normal mode when the specific print quality optimize mode for reducing toner explosions is selected 44 Chapter 1 Theory of operation ENWW ...

Page 77: ...The operational sequence of the skew feed prevention is as follows 1 The leading edge of paper strikes the registration shutter as the paper is fed 2 The leading edge of paper is aligned with the shutter 3 As the feed roller keeps pushing the paper the paper warps 4 The stiffness of the paper pushes up the registration shutter 5 The paper passes through the registration shutter and straightens ENW...

Page 78: ... edge of paper reaches the TOP sensor until the trailing edge passes through and then determines the paper size The DC controller determines a media size mismatch and notifies the formatter when the detected paper size meets the following conditions The detected paper size is different from the size designated by the formatter The detected paper size is different from the size detected by the cass...

Page 79: ...y block The fuse and delivery block fuses the toner image onto the paper and delivers the printed page to the face down output bin Figure 1 34 Fuse and delivery block Output bin ENWW Pickup feed and delivery system 47 ...

Page 80: ...aper loop decreases The DC controller detects the loop amount by monitoring the loop sensor and controls the rotational speed of the fuser motor Figure 1 35 Loop control M1 M3 DC controller SR6 Loop sensor Pressure roller Loop sensor lever Fuser film Pressure roller rotates slower than photosensitive drum transfer roller Paper Photosensitive drum Fuser motor Drum motor Fuser film Transfer roller F...

Page 81: ...tput bin media full detection DC controller SR4 Paper Output bin media full sensor lever Output bin media full sensor Output bin When the output bin media full sensor detects paper for a specified period during a print operation the DC controller determines that the output bin is full and notifies the formatter ENWW Pickup feed and delivery system 49 ...

Page 82: ...paper and to check whether the paper is being fed correctly or has jammed Left door interlock switch SW1 Cartridge door interlock switch SW2 Cartridge door open detection switch SW3 TOP sensor SR9 Loop sensor SR6 Fuser output sensor SR12 Output sensor SR3 50 Chapter 1 Theory of operation ENWW ...

Page 83: ...The TOP sensor does not detect the leading edge of paper within a specified period including two retries from when the MP tray pickup solenoid is turned on Standard cassette The TOP sensor does not detect the leading edge of paper within a specified period including two retries from when the cassette pickup clutch is driven Duplexer ENWW Pickup feed and delivery system 51 ...

Page 84: ...detects the leading edge Fuser output delay jam 1 The fuser output sensor does not detect the leading edge of paper within a specified period from when the TOP sensor detects the leading edge Fuser output stay jam 1 The fuser output sensor does not detect the trailing edge of paper within a specified period from when the TOP sensor detects the trailing edge Output delay jam 1 The output sensor doe...

Page 85: ...om when it detects the leading edge of paper Door open jam 1 Either one of the following switches or sensor detects a door open during a paper feed operation Left door interlock switch Cartridge door interlock switch Cartridge door open detection switch Right door sensor Multiple feed jam 1 The sub thermistor 1 detects 300 C 572 F or higher for a specified period from when the multiple fed sheets ...

Page 86: ...nce door with sensing LED indication when original is placed on input tray Sensors in the document feeder The document feeder contains the following sensors Document feeder cover sensor Detects whether the document feeder cover is open or closed Paper length sensors Detects whether there is a letter A4 legal or ledger A3 size original Pick success sensor Detects the top of the page before sending ...

Page 87: ... 1 Separation pad 5 Document feeder input tray 2 Pickup roller 6 Delivery duplex feed rollers 3 Stack stop 7 Document feeder glass 4 Pre pick roller 8 Document feeder feed rollers For two sided documents the delivery rollers reverse the direction of each page to feed the second side of the document past the document feeder glass ENWW Scanning image capture system 55 ...

Page 88: ...documents 1 2 3 4 5 6 7 8 NOTE Callouts in Figure 1 39 Document feeder path for two sided documents on page 56 are identical to callouts in Figure 1 38 Document feeder path for single sided documents on page 55 56 Chapter 1 Theory of operation ENWW ...

Page 89: ...p the paper and feeds it to the product The paper feeder controller controls the operational sequence of the paper feeder Figure 1 40 500 sheet paper feeder paper path 500 sheet paper feeder PF cassette pickup roller PF cassette feed roller PF cassette separation roller ENWW 500 sheet paper feeder Tray 4 57 ...

Page 90: ...cassette pickup solenoid Photointerrupter SR1 PF cassette media feed sensor SR2 PF cassette media stack surface sensor SR3 PF cassette media out sensor Switch SW1 PF right door open detection switch SW2 PF cassette media width switch SW3 PF cassette media end switch 500 sheet paper feeder motor control The paper feeder has two motors for the paper feed and cassette lift up Figure 1 42 500 sheet pa...

Page 91: ...eds it to the product Figure 1 43 500 sheet paper feeder pickup and feed components M1 M2 SL1 SR1 SR2 SR3 SW1 SW2 SW3 Table 1 10 500 sheet paper feeder pickup and feed components Component Signal M1 PF cassette pickup motor PF CASSETTE PICKUP MOTOR CONTROL signal M2 PF cassette lifter motor PF CASSETTE LIFTER MOTOR CONTROL signal SL1 PF cassette pickup solenoid PF CASSETTE PICKUP SOLENOID signal S...

Page 92: ...ration roller rotate 3 The PF cassette pickup solenoid is driven at a specified timing 4 The cassette pickup cam rotates 5 The cassette pickup arm lowers and the PF cassette pickup roller picks up the top paper 6 The PF cassette separation roller removes any multiple fed sheets 7 One sheet of paper is fed into the product 500 sheet paper feeder cassette media size detection and cassette presence d...

Page 93: ...4 R OFF OFF OFF ON ON ON 8 5 x 13 in ON ON OFF OFF ON ON Legal ON ON OFF OFF OFF ON B4 OFF ON OFF OFF OFF ON Ledger OFF OFF ON OFF OFF ON A3 OFF OFF OFF OFF OFF ON 500 sheet paper feeder lift up operation The paper feeder performs the lift up operation to keep the surface of paper at the pickup position whenever the following occurs The product is turned on The cassette is installed The paper stac...

Page 94: ...etection is not performed during Sleep mode When the PF cassette media out sensor does not detect paper the paper feeder controller determines a media absence and it notifies the formatter through the DC controller 500 sheet paper feeder cassette multiple feed prevention The paper feeder uses a PF cassette separation roller to prevent the multiple sheets of paper from entering to the product The P...

Page 95: ...t paper feeder jam detection The paper feeder uses the PF cassette media feed sensor SR1 to detect the presence of paper and to check whether paper is being fed correctly or has jammed Figure 1 47 500 sheet paper feeder cassette jam detection sensor SR1 PF cassette media feed sensor No pick jam 2 The PF cassette media feed sensor does not detect the leading edge of paper within a specified period ...

Page 96: ... operation 500 sheet paper feeder automatic delivery The paper feeder automatically clears the paper if the paper feeder cassette media feed sensor detects the residual paper when the product is turned on or when the door is closed 64 Chapter 1 Theory of operation ENWW ...

Page 97: ...duct or the 500 sheet paper feeder The 3x500 sheet paper deck is optionally installed at bottom of the product only Each of the paper decks picks up the paper and feeds it to the product The paper deck controller controls the operational sequence of the paper deck ENWW 1x500 and 3x500 paper feeder and stand 65 ...

Page 98: ...ure 1 48 Paper deck paper path 3x500 sheet paper deck Cassette 1 Cassette 2 Cassette 3 PD cassette pickup roller PD cassette separation roller PD cassette feed roller 66 Chapter 1 Theory of operation ENWW ...

Page 99: ...tte 2 24V Motor Solenoid Sensor Paper deck cassette 3 Motor Solenoid Sensor Table 1 12 Paper deck electrical components Component Abbreviation Component name Motor M1 PD cassette 1 pickup motor M2 PD cassette 1 lifter motor M81 PD cassette 2 pickup motor1 M82 PD cassette 2 lifter motor1 M91 PD cassette 3 pickup motor1 M92 PD cassette 3 lifter motor1 ENWW 1x500 and 3x500 paper feeder and stand 67 ...

Page 100: ...sensor1 SR82 PD cassette 2 media stack surface sensor1 SR83 PD cassette 2 media out sensor1 SR91 PD cassette 3 media feed sensor1 SR92 PD cassette 3 media stack surface sensor1 SR93 PD cassette 3 media out sensor1 Switch SW1 PD right door open detection switch1 SW2 PD cassette 1 media width switch SW3 PD cassette 1 media end switch SW82 PD cassette 2 media width switch1 SW83 PD cassette 2 media en...

Page 101: ...te 2 M82 PD cassette 2 lifter motor Lifter for the PD cassette 2 M91 PD cassette 3 pickup motor Pickup roller separation roller and feed roller for the PD cassette 3 M92 PD cassette 3 lifter motor Lifter for the PD cassette 3 Paper deck failure detection The paper deck controller determines a PD cassette lifter motor failure according to the condition of the related part The paper deck controller ...

Page 102: ...or PD CASSETTE 1 MEDIA STACK SURFACE signal SR3 PD cassette 1 media out sensor PD CASSETTE 1 MEDIA OUT signal SW1 PD right door open detection switch PD RIGHT DOOR OPEN DETECTION signal SW2 PD cassette 1 media width switch PD CASSETTE 1 MEDIA WIDTH signal SW3 PD cassette 1 media end switch PD CASSETTE 1 MEDIA END signal M81 PD cassette 2 pickup motor PD CASSETTE 2 PICKUP MOTOR CONTROL signal M82 P...

Page 103: ...ntroller detects the size of paper loaded in the cassette and also whether the cassette is installed to the paper deck by monitoring the PD cassette media width switch and the PD cassette media end switch The PD cassette media width switch and the PD cassette media end switch contain three sub switches each The paper deck controller detects the size of paper and the presence of the cassette accord...

Page 104: ...tes the mechanism for paper deck cassette 3 but each paper deck cassette has the same mechanism Figure 1 52 Paper deck lift up operation M92 SR92 Lifter Lifting plate PD cassette 3 media stack surface sensor PD cassette 3 lifter motor Cassette 1 Cassette 2 Cassette 3 The operational sequence of the lift up is as follows 1 The PD cassette 3 lifter motor rotates to raise the lifter 2 The PD cassette...

Page 105: ... jam detection The paper deck uses the following sensors to detect the presence of paper and to check whether paper is being fed correctly or has jammed PD cassette 1 media feed sensor SR1 PD cassette 2 media feed sensor SR81 3x500 sheet paper deck only PD cassette 3 media feed sensor SR91 3x500 sheet paper deck only Figure 1 53 Paper deck jam detection sensors SR1 PD cassette 1 media feed sensor ...

Page 106: ...he PD cassette 3 pickup solenoid is turned on Residual paper jam 1 The following sensor detects a paper presence when the automatic delivery is complete PD cassette 1 media feed sensor PD cassette 2 media feed sensor 3x500 sheet paper deck only PD cassette 3 media feed sensor 3x500 sheet paper deck only Door open jam 1 A PD right door open is detected during a paper feed operation Paper deck autom...

Page 107: ...r It picks up the paper and feeds it into the product The HCI controller controls the operational sequence of the 3 500 sheet paper deck Figure 1 54 HCI paper path 3 500 sheet paper deck Left cassette Right cassette HCI cassette pickup roller HCI cassette separation roller HCI cassette feed roller ENWW 3 500 sheet high capacity input HCI feeder 75 ...

Page 108: ...urface 2 sensor PS3102 HCI right cassette media stack surface 1 sensor PS3103 HCI right cassette media out sensor PS3201 HCI left cassette media stack surface 2 sensor PS3202 HCI left cassette media stack surface 1 sensor PS3203 HCI left cassette media out sensor PS3301 HCI media feed sensor PS3302 HCI right cassette media feed sensor PS3303 HCI right cassette media size sensor PS3304 HCI left cas...

Page 109: ...right cassette lifter motor Lifter for the HCI right cassette M3303 HCI left cassette lifter motor Lifter for the HCI left cassette M3304 HCI left cassette pickup motor Pickup roller separation roller and feed roller for the HCI left cassette HCI failure detection The HCI controller determines a lifter motor failure according to the condition of the related part The HCI controller does not determi...

Page 110: ... MOTOR CONTROL signal M3302 HCI right cassette lifter motor HCI RIGHT CASSETTE LIFTER MOTOR CONTROL signal M3303 HCI left cassette lifter motor HCI LEFT CASSETTE LIFTER MOTOR CONTROL signal M3304 HCI left cassette pickup motor HCI LEFT CASSETTE PICKUP MOTOR CONTROL signal SL3301 HCI right cassette pickup solenoid HCI RIGHT CASSETTE PICKUP SOLENOID signal SL3302 HCI left cassette pickup solenoid HC...

Page 111: ...EDIA FEED signal PS3306 HCI long edge feed guide open detection sensor HCI LONG EDGE FEED GUIDE OPEN DETECTION signal SW3301 HCI right door open detection switch HCI RIGHT DOOR OPEN DETECTION signal SW3302 HCI right cassette open detection switch HCI RIGHT CASSETTE OPEN DETECTION signal SW3303 HCI left cassette open detection switch HCI LEFT CASSETTE OPEN DETECTION signal HCI cassette media size d...

Page 112: ... operational sequence of the lift up is as follows 1 The HCI cassette lifter motor rotates the pulley to reel the wire Accordingly the tray moves up 2 The HCI cassette lifter motor stops when the HCI cassette media stack surface 2 sensor detects the paper surface 3 The HCI cassette lifter motor rotates again when the HCI cassette media stack surface 1 sensor detects that the stack surface lowers d...

Page 113: ...e HCI cassette media out sensor The cassette media presence detection is not performed during Sleep mode When the HCI cassette media out sensor does not detect the paper the HCI controller determines a media absence and it notifies the formatter through the DC controller ENWW 3 500 sheet high capacity input HCI feeder 81 ...

Page 114: ...thin a specified period from when the HCI right cassette media feed sensor detects the leading edge The HCI media feed sensor does not detect the leading edge of paper within a specified period from when the HCI left cassette media feed sensor detects the leading edge No pick jam 3 The HCI right cassette media feed sensor does not detect the leading edge of paper within a specified period includin...

Page 115: ...m 1 An HCI right door open or an HCI long edge feed guide open is detected during a paper feed operation HCI automatic delivery The HCI automatically clears the paper if one of the following sensors detects the residual paper when either the product is turned on or the door is closed HCI media feed sensor HCI right cassette media feed sensor HCI left cassette media feed sensor ENWW 3 500 sheet hig...

Page 116: ...s side misregistration to adjust the starting position of the scanning direction for the second side of paper according to the command from the formatter and feeds it to the product engine Figure 1 60 Duplexer paper path Simplex paper path Duplex unit Intermediate output roller Output roller Side misregistration sensor Re pickup roller Duplex reverse roller Duplex re pickup roller Duplex paper pat...

Page 117: ...ation sensor DC controller 24V Photoreceiver sensor NVRAM Fan LED Table 1 19 Duplexer electrical components Component Abbreviation Component name Motor M1 Duplex feed motor Fan FM1 Duplex fan Clutch CL1 Duplex feed clutch Photointerrupter SR1 Duplex reverse sensor SR2 Duplex re pickup sensor ENWW Duplexer 85 ...

Page 118: ...stration sensor and the re pickup roller Figure 1 62 Duplexer motor Duplex feed motor Table 1 20 Duplexer motor Motor Components driven M1 Duplex feed motor Duplex reverse roller duplex re pickup roller re pickup roller output roller and intermediate output roller Duplexer motor failure detection The duplex controller does not determine if the duplex feed motor has failed therefore a jam occurs wh...

Page 119: ...the DC controller when the fan fails to operate for a specified time during start up Figure 1 63 Duplexer fan Duplex fan Table 1 21 Duplexer fan Fan Cooling area Type Speed FM1 Duplex fan Duplexer inside Exhaust Full Duplexer fan failure detection The duplex controller determines if the duplex fan has failed and notifies the formatter when the fan locks for a specified time during start up ENWW Du...

Page 120: ...e print Then the paper is fed into the product engine unit again Figure 1 64 Duplexer reverse and feed operation M1 CL1 SR1 SR2 Side misregistration sensor Reverse position Re pickup waiting position Intermediate output roller Fuser output sensor Output roller Table 1 22 Duplexer reverse and feed components Component Signal M1 Duplex feed motor DUPLEX FEED MOTOR CONTROL signal CL1 Duplex feed clut...

Page 121: ...efore the paper reaches the re pickup waiting position the duplex controller does not stop the paper If a print command is not sent before the paper reaches the re pickup waiting position the duplex controller notifies the formatter of duplex re pickup jam 3 through the DC controller Side misregistration detection The side misregistration detection is a feature to determine the starting position i...

Page 122: ...on LED for home position detection LED for A4 R A3 size detection LED for Letter R size detection LED for paper right edge detection LED assembly Image starting position Sensor position when the paper is in niminal position Sensor opsition when side misregistration of paper is detected Sensor position when detecting the home position Side misregistration Outline of LED ass y 1 Detects home positio...

Page 123: ...turned on when the duplexer is installed into the product or when the light intensity is adjusted before the paper is fed to the duplexer The side registration sensor does not detect the home position An NVRAM data abnormality or communication error occurs when the product is turned on when the duplexer is installed into the product or when the light intensity is adjusted and there is a write read...

Page 124: ...r and to check whether the paper is being fed correctly or has jammed Duplex reverse sensor SR1 Duplex re pickup sensor SR2 Figure 1 66 Duplexer jam detection sensors Simplex paper path Duplex reverse sensor Duplex re pickup sensor Duplex paper path SR1 SR2 92 Chapter 1 Theory of operation ENWW ...

Page 125: ...plexer fails during a period from when the reverse operation starts until the paper reaches the re pickup waiting position Duplex re pickup jam 3 A print command is not sent from the formatter before the paper reaches the re pickup waiting position if the paper is other than standard size or standard size but longer than Letter R Residual paper jam 1 Either one of the following sensors detects a p...

Page 126: ...e printed page directly to the output bin or delivers the printed page after stapling the page The stapler stacker controller that is connected to the formatter controls the operational sequence of the stapler stacker Figure 1 67 Stapler stacker paper path Staple stacker Output bin 94 Chapter 1 Theory of operation ENWW ...

Page 127: ...ed motor M2102 Alignment alienation motor Stapler motor Solenoid SL2100 Flapper solenoid SL2101 Stamp solenoid SL2102 Alignment alienation solenoid Photointerrupter SR2100 Inlet sensor SR2101 Left door sensor SR2102 Jogger position sensor SR2103 Output sensor SR2105 Swing alienation sensor SR2106 Output bin media full sensor Staple out sensor Stapler sensor Staple ready sensor Switch SW2100 Staple...

Page 128: ...ocations Alignment alienation motor Feed motor Jogger motor Stapler Stapler motor Component name Components driven M2100 Jogger motor Jogger guide M2101 Feed motor Feed roller and output lower roller M2102 Alignment alienation motor Leading end alignment roller and output upper roller Stapler motor Stapler 96 Chapter 1 Theory of operation ENWW ...

Page 129: ...rs the following condition The home position of the output upper roller keeps detecting for a specified period from when an alienation operation of the output upper roller starts The home position of the output upper roller is not detected within a specified period from when an engagement operation of the output upper roller starts Stapler motor failure The stapler stacker controller determines a ...

Page 130: ...in Figure 1 70 Stapler stacker feed and delivery operation M2101 M2102 M2100 SL2100 SL2102 SL2101 SR2100 SR2101 SR2103 SR2105 SW2100 SR2102 SR2106 Abbreviation Component Signal M2100 Jogger motor JOGGER MOTOR CONTROL signal M2101 Feed motor FEED MOTOR CONTROL signal M2102 Alignment alienation motor ALIGNMENT ALIENATION MOTOR CONTROL signal Stapler motor STAPLER MOTOR CONTROL signal SL2100 Flapper ...

Page 131: ...N signal SR2103 Output sensor OUTPUT signal SR2105 Swing alienation sensor SWING ALIENATION signal SR2106 Output bin media full sensor OUTPUT BIN MEDIA FULL signal Staple out sensor STAPLE OUT signal Stapler sensor STAPLER signal Staple ready sensor STAPLE READY signal SW2100 Stapler door interlock switch STAPLER DOOR OPEN DETECTION signal ENWW Stapler stacker 99 ...

Page 132: ...ut flapper in the product and delivers the paper to the stapler stacker At the same time the stapler stacker controller drives the alignment alienation motor to separate the output upper roller from the output lower roller Accordingly the output bin media full sensor flag moves up and the jogger operation is available Figure 1 71 Staple mode mode begins SL2100 M2102 Output flapper Output upper rol...

Page 133: ...de in the waiting position M2100 Waiting position Turnout position Jogger guide Jogger motor 4 After the jogger guide moves to the waiting position the stapler stacker controller drives the alignment alienation motor to engage the output upper roller and the output lower roller Accordingly the paper can be fed to the jogger guide ENWW Stapler stacker 101 ...

Page 134: ...e alignment alienation motor to separate the output upper roller from the output lower roller and the paper is released Figure 1 73 Alignment alienation motor separates output rollers M2102 Output upper roller Jogger guide Output lower roller Alignment alienation motor 102 Chapter 1 Theory of operation ENWW ...

Page 135: ...er guide 7 The stapler stacker controller drives the alignment alienation motor to rotate the leading end alignment roller and lowers the roller by the alienation solenoid The leading end alienation roller rotates for a specified period to align the leading ends of paper by hitting against the guide Figure 1 75 Leading end alienation roller activates SL2102 M2100 M2102 Guide Leading end alignment ...

Page 136: ...ent alienation motor Alignment alienation solenoid Stamp solenoid Jogger motor 9 The stapler stacker repeats the preceding steps until the last sheet of the job is fed 10 When the last sheet of the job is fed the stapler stacker controller performs the stapling operation if the product is in the staple mode Then the stapler stacker controller engages and rotates the output upper roller and the out...

Page 137: ...urnout position Paper Jogger guide Waiting position Turnout position 12 The paper stack then drops to the output bin Figure 1 78 Paper stack goes to the output bin M2101 M2102 M2100 Drops Jogger guide Output lower roller Output upper roller Alignment alienation motor Jogger motor Feed motor ENWW Stapler stacker 105 ...

Page 138: ...n stacker mode the product does not staple the printed page and delivers it directly to the output bin Figure 1 79 Paper stack goes to the output bin in stacker mode Output bin 106 Chapter 1 Theory of operation ENWW ...

Page 139: ...utput sensor does not detect the leading edge of paper within a specified period from when the leading edge reaches the output sensor in the product Inlet stay jam The inlet sensor does not detect the trailing edge of the paper within a specified period from when it detects the leading edge Paper stack output stay jam The output sensor does not detect the trailing edge of the paper stack within a ...

Page 140: ...hen the product exits the power save mode Inlet sensor Output sensor Stapler stacker automatic delivery The stapler stacker automatically clears the paper if any one of the following sensors detects the residual paper during the WAIT period when the product is turned on or when the door is closed Inlet sensor Output sensor 108 Chapter 1 Theory of operation ENWW ...

Page 141: ...the staple arm at this time Figure 1 81 Stapler components Stapler assembly Stapler motor Staple out sensor Stapler sensor Staple ready sensor Staple Staple cartridge Staple arm The stapler stacker controller determines a stapler motor failure and notifies the formatter when the stapler sensor does not sense the condition changes for a specified period after the stapler motor starts rotating The s...

Page 142: ...110 Chapter 1 Theory of operation ENWW ...

Page 143: ...process Tools for troubleshooting Clear jams Solve paper handling problems Use manual print modes Print quality troubleshooting tools Solve image quality problems Clean the product Solve performance problems Solve connectivity problems Service mode functions Solve fax problems Product upgrades ENWW 111 ...

Page 144: ...heck the cable connection between the product and the computer or network port Make sure that the connection is secure b Make sure that the cable itself is not faulty by using a different cable if possible c Check the network connection 4 Paper tray issues a Ensure that the selected paper size and type meet specifications b Open the Trays menu on the product control panel and verify that the trays...

Page 145: ...ou can also download the print driver from www hp com go ljMFPM725_software 7 Print using a different program Print a short document from a different program that has worked in the past If this solution works then the problem is with the program If this solution does not work the document does not print complete these steps Try printing the job from another computer that has the product software i...

Page 146: ...inistration Menu Map option 4 Touch the Print button to print the report Current settings pages Printing the current settings pages provides a map of the user configurable settings that might be helpful in the troubleshooting process 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus Reports Configuration Status Pages 3 Sele...

Page 147: ...ouch the HP logo that displays in the center of the touchscreen until the Preboot menu opens 3 Use the down arrow button to highlight 3 Administrator and then touch the OK button 4 Use the down arrow button to highlight 8 Startup Options item and then touch the OK button 5 Use the down arrow button to highlight the 2 Cold Reset item and then touch the OK button 6 Touch the Home button to highlight...

Page 148: ...return the system to a bootable state 3 Partial Clean This item reinitializes the disk removing all data except the firmware repository where the master firmware bundle is downloaded and saved CAUTION Selecting the 3 Partial Clean item removes all data except the firmware repository A delete confirmation prompt is not provided This allows the user to reformat the disk by removing the firmware imag...

Page 149: ... disk 4 Clear Disk Pwd Select the 4 Clear Disk Pwd item to continue using the non secure disk and clear the password associated with the yet to be installed secure disk CAUTION Data on the missing secure disk will be permanently inaccessible 5 Retain Password Select the 5 Retain Password item to use the non secure disk for this session only and then search for the missing secure disk in future ses...

Page 150: ... until the system files are reinstalled The process erases the HP High Performance Secure Hard Disk The disk becomes a non encrypted disk 3 Get Status This item provides disk status information if any is available 8 External Device Select the 8 External Device item to erase the internal device or get the status of the internal device 1 Secure Erase Select the 1 Secure Erase item to erase all of th...

Page 151: ... options that can be set for the next time the product is turned on and initializes to the Ready state 1 Show Revision Not currently functional Check the 1 Show Revision item to allow the product to initialize and show the firmware version when the product reaches the Ready state Once the product power is turned on the next time the 1 Show Revision item is unchecked so that the firmware revision i...

Page 152: ...he pre configured settings are used during configuration and the first time setting prompt is not used 8 Embedded JetDirect Off Check the 8 Embedded JetDirect Off item to disable the embedded Jetdirect By default this item is unchecked so that Jetdirect is always enabled Table 2 6 Preboot menu options 6 of 6 Menu option First level Second level Third level Description 3 Administrator continued 9 D...

Page 153: ... you can use this item to print the error logs The logs can be copied to a USB storage accessory when the product is initialized and then these encrypted files can be sent to HP to help determine what is causing the problem 3 Reset Password Use this item to reset the administrator password 2 Subsystems For manufacturing use only Do not change these values 5 Developer Tools 1 Netexec ENWW Preboot m...

Page 154: ... 7 Troubleshooting flowchart 1 Power on Is the product on and does a readable message display Follow the power on troubleshooting checks See Power subsystem on page 123 After the control panel display is functional see step 2 Yes No 2 Control panel messages Does the message Ready display on the control panel After the errors have been corrected go to step 3 Yes No 3 Event log Open the Troubleshoot...

Page 155: ...ill feel air passing out of the product You can also lean close to the product and hear the fan operating You can also place your hand over the hole in the right rear lower corner If the fan is operating you should feel air being drawn into the product When this fan is operational the DC side of the power supply is functioning correctly After the fan is operating the main motor turns on unless the...

Page 156: ... This mode allows you to troubleshoot issues with the touchscreen speaker and Home button TIP To diagnose control panel problems see Control panel diagnostic flowcharts on page 126 NOTE Some of the diagnostic tests are for factory use only Open diagnostic mode 1 Tilt the control panel forward On the back side of the control panel use a paperclip to press the button inside the small hole near the c...

Page 157: ...d to a touch Checks calibration Selects a test pattern to view on the display Tests sounds Shows the firmware version Factory use only Only applicable for models with keyboards Adjusts the backlight ENWW Troubleshooting process 125 ...

Page 158: ...all hole near the center of the control panel Use the flowcharts in this section to troubleshoot the following control panel problems Touchscreen blank white or dim no image Touchscreen is slow to respond or requires multiple presses to respond Touchscreen has an unresponsive zone No control panel sound Home button is unresponsive Hardware integration pocket HIP is not functioning control panel fu...

Page 159: ...the formatter LEDs functioning Turn the product power off Remove and reseat the formatter Troubleshoot the formatter Do not replace the control panel Turn the product power off Inspect and reseat the control panel cables Remove and reseat the formatter Make sure that the formatter LEDs function Problem fixed Replace the control panel Do not replace the control panel Turn the product power off Remo...

Page 160: ...rectly functioning See Control panel checks on page 124 Figure 2 2 Touchscreen is slow to respond or requires multiple presses to respond Touchscreen slow to respond or requires multiple presses to respond Not a control panel problem Do not replace the control panel Troubleshoot firmware or software application problems 128 Chapter 2 Solve problems ENWW ...

Page 161: ...el respond to a touch Y Is the same area of the touchscreen unresponsive on the diagnostic screen Y When you draw your finger across the screen do dots appear only where your touching When you draw your finger across the screen do dots appear only where your touching N Do the following 1 Plug the product into a differnent power source on a differnet circuit if possible 2 Reflash the control panel ...

Page 162: ...aker Reseat the cables to the speaker Turn the product power on Can sounds be heard Can sounds be heard Can sounds be heard Replace the control panel Open the following menus Administration Display Settings Key Press Sound Select the following On Save N Do not replace the control panel Open the diagnostic function Perform the sound test 130 Chapter 2 Solve problems ENWW ...

Page 163: ... button test Does the virtual LED illuminate green when the Home button is pressed Turn the product power off and then on again Open the diagnostic function Perform the Home button test Does the virtual LED illuminate green when the Home button is pressed Replace the control panel Do not replace the control panel ENWW Troubleshooting process 131 ...

Page 164: ...empts to draw more power than is provided the port is automatically disabled Troubleshoot third party devices with the device manufacturer Scanning subsystem Calibrate the scanner Use this procedure to properly position the copied image on the page TIP This adjustment might be required after the scanner or document feeder are replaced 1 From the Home screen on the product control panel scroll to a...

Page 165: ...ED provides information about product operation If a product error occurs the formatter displays a message on the control panel display However error situations can occur causing the formatter to control panel communication to be interrupted NOTE HP recommends fully troubleshooting the formatter and control panel before replacing either assembly Use the heartbeat LED to troubleshoot formatter and ...

Page 166: ...r upgrade the firmware Check control panel for an error message Control panel failure or the product power switch is in the off position NOTE This condition is not usually caused by a formatter failure Turn the power off and then on again If the error persists perform a firmware upgrade Connectivity LED If the connectivity LED is solid green it indicates that the formatter assembly is correctly pl...

Page 167: ... the Administration button 2 Open the following menus Network Settings Embedded Jetdirect Menu Link Speed 3 Select the appropriate link speed and then touch the OK button Engine diagnostics The product contains extensive internal engine diagnostics that help in troubleshooting print quality paper path noise assembly and timing issues Engine test button To verify that the product engine is function...

Page 168: ...looking at the rear pocket cover release latch port to the right and above the engine test button pot 2 Use a paper clip or very small screwdriver to press the engine test page button The test page should have a series of horizontal lines The test page prints from the last tray that the product used to print unless the product has been turned off and then turned on again since the most recent prin...

Page 169: ...nd then print a configuration page to test the functionality of the formatter 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus Troubleshooting Print Quality Pages Fuser Test Page 3 Touch the Print button ENWW Tools for troubleshooting 137 ...

Page 170: ...duplex and one copy To specify other settings scroll down the menu and select the setting and then scroll back up and select Print Test Page to start the test Source Tray Select Tray 1 Tray 2 or the optional tray Output Bin Select All bins Face down or Face up Test Duplex Path Enable or disable two sided printing Number of Copies Set the numbers of copies to be printed the choices are 1 10 50 100 ...

Page 171: ...rt description Paper path sensor test name Top of page sensor SR9 RM2 7538 000CN 110V RM2 7539 000CN 220V High voltage power supply SR9 Top sensor Fuser output sensor SR12 CF235 67921 110V CF235 67922 220V Fuser assembly SR12 Fuser output sensor Loop sensor SR 6 RM2 7538 000CN 110V RM2 7539 000CN 220V High voltage power supply SR6 Fuser loop 1 sensor Duplexer refeed sensor SR2 CF235 67913 Duplexer...

Page 172: ...R1 WG8 5935 000CN Toner cartridge installed sensor SR1 Cartridge install sensor Open the cartridge door and then remove the toner cartridge TOP sensor SR9 RM2 7538 000CN 110V RM2 7539 000CN 220V High voltage power supply Sr9 Top Sensor Open the cartridge door remove the toner cartridge raise the registration shutter and then use a small flat blade screwdriver to activate the sensor Loop sensor SR6...

Page 173: ... the duplexer insert a sheet of paper so that it covers the switchback sensor and then reinstall the duplexer Tray 4 feed sensor Optional 500 sheet feeder only SR1 RM1 9415 000CN Tray 4 paper pick up assembly SR1 Tray 4 feed Open the lower right door and use a small flat blade screwdriver to activate the sensor Output sensor SR3 CF066 67909 Paper delivery assembly SR3 Output sensor Open the left d...

Page 174: ...igure 2 8 Test the cartridge door switch 2 Check the control panel display for sensor response 3 If there is no response make sure that the sensor actuator tab on the door is not damaged or missing If necessary replace the cartridge door switch 142 Chapter 2 Solve problems ENWW ...

Page 175: ...n use a small flat blade screwdriver to activate the switch Figure 2 9 Test the left door switch 2 Check the control panel display for sensor response 3 If there is no response make sure that the sensor actuator tab on the door is not damaged or missing If necessary replace the switch ENWW Tools for troubleshooting 143 ...

Page 176: ...nd then press the sensor 2 Check the control panel display for sensor response 3 If there is no response make sure that the sensor actuator tab on the door is not damaged or missing If necessary replace the sensor 144 Chapter 2 Solve problems ENWW ...

Page 177: ...the cartridge door remove the print cartridge and then activate the sensor on the left side of the cartridge cavity 2 Check the control panel display for sensor response 3 If necessary replace the sensor ENWW Tools for troubleshooting 145 ...

Page 178: ...rtridge 2 Raise the registration shutter 3 Use a small screwdriver to activate the top sensor Figure 2 10 Test the top sensor 4 Check the control panel display for sensor response 5 If there is no response replace the high voltage power supply HVPS 146 Chapter 2 Solve problems ENWW ...

Page 179: ...ove the toner cartridge 2 Press the sensor lever to activate the sensor Figure 2 11 Fuser loop sensor 3 Check the control panel display for a sensor response 4 If there is no response replace the high voltage power supply HVPS ENWW Tools for troubleshooting 147 ...

Page 180: ...e fuser shutter and then use a small flat blade screwdriver to pull the sensor lever toward you Figure 2 12 Fuser output sensor 3 Check the control panel display for a sensor response 4 If there is no response replace the fuser 148 Chapter 2 Solve problems ENWW ...

Page 181: ...ert a sheet of paper in the duplexer until the sheet covers the sensor Figure 2 13 Duplex switchback sensor 3 Reinstall the duplexer and then check the control panel display for sensor response 4 If there is no response replace the duplexer ENWW Tools for troubleshooting 149 ...

Page 182: ...ert a sheet of paper in the duplexer until the sheet covers the sensor Figure 2 14 Duplexer refeed sensor 3 Reinstall the duplexer and then check the control panel display for sensor response 4 If there is no response replace the duplexer 150 Chapter 2 Solve problems ENWW ...

Page 183: ...t door 2 Use a small flat blade screwdriver to activate the sensor Figure 2 15 Tray 4 feed sensor 3 Check the control panel display for sensor response 4 If there is no response replace the paper pickup assembly ENWW Tools for troubleshooting 151 ...

Page 184: ...he left door and then press the output sensor lever Figure 2 16 Output sensor 2 Check the control panel display for sensor response 3 If there is no response replace the paper delivery assembly 152 Chapter 2 Solve problems ENWW ...

Page 185: ...3 and then push the sensor lever on the right side of the tray cavity Tray 2 paper surface sensor SR10 RM1 2969 000CN Lifter drive assembly SR10 Tray 2 paper surface Remove Tray 2 and Tray 3 and then push the sensor at the back of the tray cavity Tray 2 paper size switches SW 4 SW6 RM1 2969 000CN Lifter drive assembly SW4 6 Tray 2 Paper Size Remove Tray 2 and Tray 3 and then push the switches at t...

Page 186: ...ray 4 paper size switches SW2 SW3 RM1 3819 000CN Tray 4 lifter drive assembly SW2 3 Tray 4 Paper Size Remove Tray 4 and then push the switches at the back of the tray cavity Tray 4 feed sensor SR1 RM1 9415 000CN Tray 4 paper pick up assembly SR1 Tray 4 feed Open the lower right door and then activate the feed sensor with a small flat blade screwdriver Lower right door switch SW1 WC2 5512 000CN Low...

Page 187: ...push the sensor lever down and hold it for 3 seconds to activate the sensor Figure 2 17 Tray 1 paper sensor 2 Check the control panel display for sensor response 3 If there is no response replace the cartridge door assembly ENWW Tools for troubleshooting 155 ...

Page 188: ...sh the sensor levers on the right side of the cavity to activate the sensor Figure 2 18 Tray 2 paper sensor 2 Check the control panel display for sensor response 3 If there is no response replace the upper cassette pickup assembly 156 Chapter 2 Solve problems ENWW ...

Page 189: ...d Tray 3 and then push the sensor at the back of the tray cavity Figure 2 19 Tray 2 paper surface sensor 2 Check the control panel display for sensor response 3 If there is no response replace the lifter drive assembly ENWW Tools for troubleshooting 157 ...

Page 190: ...nd Tray 3 and then push the switches at the back of the tray cavity Figure 2 20 Tray 2 paper size switches 2 Check the control panel display for sensor response 3 If there is no response replace the lifter drive assembly 158 Chapter 2 Solve problems ENWW ...

Page 191: ...sh the sensor lever on the right side of the cavity to activate the sensor Figure 2 21 Tray 3 paper sensor 2 Check the control panel display for sensor response 3 If there is no response replace the lower cassette pickup assembly ENWW Tools for troubleshooting 159 ...

Page 192: ...d Tray 3 and then push the sensor at the back of the tray cavity Figure 2 22 Tray 3 paper surface sensor 2 Check the control panel display for sensor response 3 If there is no response replace the lifter drive assembly 160 Chapter 2 Solve problems ENWW ...

Page 193: ...d Tray 3 and then push the switches at the back of the tray cavity Figure 2 23 Tray 3 paper size switches 2 Check the control panel display for sensor response 3 If there is no response replace the lifter drive assembly ENWW Tools for troubleshooting 161 ...

Page 194: ...then lower the output bin levers to activate the sensor Figure 2 24 Output bin full sensor 2 Check the control panel display for sensor response 3 If there is no response replace the paper delivery assembly 162 Chapter 2 Solve problems ENWW ...

Page 195: ...y 4 cassette and then push the sensor lever on the right side of the cavity to activate the sensor Figure 2 25 Tray 4 paper sensor 2 Check the control panel display for sensor response 3 If there is no response replace the paper pickup assembly ENWW Tools for troubleshooting 163 ...

Page 196: ...sor lever in the back right corner of the tray cavity to activate the sensor Figure 2 26 Tray 4 paper surface sensor 2 Check the control panel display for sensor response 3 If there is no response replace the lifter drive assembly 164 Chapter 2 Solve problems ENWW ...

Page 197: ...y 4 and then push the switches at the back of the tray cavity Figure 2 27 Tray 4 paper size switches 2 Check the control panel display for sensor response 3 If there is no response replace the lifter drive assembly ENWW Tools for troubleshooting 165 ...

Page 198: ...or 2 Use a small flat blade screwdriver to activate the sensor Figure 2 28 Tray 4 feed sensor 3 Check the control panel display for sensor response 4 If there is no response replace the Tray 4 paper pick up assembly 166 Chapter 2 Solve problems ENWW ...

Page 199: ...t door and then use a small screwdriver to activate the sensor Figure 2 29 Lower right door sensor 2 Check the control panel display for sensor response 3 If there is no response replace the Tray 4 right door sensor ENWW Tools for troubleshooting 167 ...

Page 200: ...ensor SR3 on page 163 Tray 4 paper surface sensor SR2 See Tray 4 paper surface SR2 on page 164 Tray 4 paper size switches SW2 SW3 See Tray 4 paper size switches SW2 SW3 on page 165 Tray 4 feed sensor SR1 See Tray 4 Feed sensor SR1 on page 166 168 Chapter 2 Solve problems ENWW ...

Page 201: ... SW1 1 Open and then close the paper feeder door to ensure that the tab on the door callout 1 activates the switch callout 2 Figure 2 30 Test the Tray 4 door switch 1 2 2 Check the control panel display for sensor response 3 If no response replace the button switch ENWW Tools for troubleshooting 169 ...

Page 202: ...aper surface SR2 on page 164 Tray 5 paper size switches SW82 SW83 See Tray 4 paper size switches SW2 SW3 on page 165 Tray 5 feed sensor SR81 See Tray 4 Feed sensor SR1 on page 166 Tray 5 door opening closing switch SW1 See Tray 4 door opening closing door switch SW1 on page 169 170 Chapter 2 Solve problems ENWW ...

Page 203: ...per surface SR2 on page 164 Tray 6 paper size switches SW92 SW93 See Tray 4 paper size switches SW2 SW3 on page 165 Tray 6 feed sensor SR91 See Tray 4 Feed sensor SR1 on page 166 Tray 6 door opening closing switch SW1 See Tray 4 door opening closing door switch SW1 on page 169 ENWW Tools for troubleshooting 171 ...

Page 204: ...ction Tray 4 refers to the right tray and Tray 5 refers to the left tray Tray 4 paper sensor PS3103 1 Remove Tray 4 from the HCI 2 In the tray cavity press and hold the tray presence switch callout 1 and then lift the paper sensor lever callout 2 Figure 2 31 Tray 4 paper sensor 2 1 3 Check the control panel display for sensor response 4 If there is no response replace the paper pick up assembly ri...

Page 205: ...CI 2 In the tray cavity in the upper right hand corner toggle the sensor lever Figure 2 32 Tray 4 paper surface sensor 3 Check the control panel display for sensor response 4 If there is no response replace the paper pick up assembly right ENWW Tools for troubleshooting 173 ...

Page 206: ...ess and hold the tray presence switch callout 1 and then lift the paper size sensor lever callout 2 Figure 2 33 Tray 4 paper size sensor 2 1 3 Check the control panel display for sensor response 4 If there is no response replace the auto close assembly 174 Chapter 2 Solve problems ENWW ...

Page 207: ...tween the feed roller and the separation roller as far as it will go to activate the feed sensor Figure 2 34 Tray 4 paper feed sensor 3 Check the control panel display for sensor response 4 If there is no response replace the paper pick up assembly right ENWW Tools for troubleshooting 175 ...

Page 208: ...r 2 Use a small flat blade screwdriver to activate the door sensor Figure 2 35 Tray 4 door open sensor 3 Check the control panel display for sensor response 4 If there is no response replace the crossing paper feed assembly 176 Chapter 2 Solve problems ENWW ...

Page 209: ...s and hold the tray presence switch callout 1 and then lift the paper sensor lever callout 2 Figure 2 36 Tray 5 paper sensor 2 1 3 Check the control panel display for sensor response 4 If there is no response replace the paper pick up assembly left ENWW Tools for troubleshooting 177 ...

Page 210: ...from the HCI 2 At the back of the tray cavity toggle the sensor lever Figure 2 37 Tray paper surface sensor 3 Check the control panel display for sensor response 4 If there is no response replace the paper pick up assembly left 178 Chapter 2 Solve problems ENWW ...

Page 211: ...ss and hold the tray presence switch callout 1 and then lift the paper size sensor lever callout 2 Figure 2 38 Tray 5 paper size sensor 2 1 3 Check the control panel display for sensor response 4 If there is no response replace the auto close assembly ENWW Tools for troubleshooting 179 ...

Page 212: ...etween the feed roller and the separation roller as far as it will go to activate the feed sensor Figure 2 39 Tray 5 feed sensor 3 Check the control panel display for sensor response 4 If there is no response replace the paper pick up assembly left 180 Chapter 2 Solve problems ENWW ...

Page 213: ...and scanner sensors This section lists the sensors available in the Scanner Tests menu The Scanner Tests screen shows the sensor name sensor state active or inactive and the number of times the sensor has been toggled activated 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus Troubleshooting Diagnostic Tests Scanner Tests ...

Page 214: ...g the flatbed cover increments the Flatbed cover Toggle item count two times once when the door is opened and once when the door is closed 5 Touch the Reset Sensors button to reset the Toggle count item or Touch the Cancel button to exit the Scanner Tests screen and then touch the Cancel button again to return to the Diagnostic Tests menu Scanner tests sensors ADF paper present ADF length short AD...

Page 215: ...e Home screen scroll to and touch the Administration button 2 Touch the Troubleshooting button 3 Touch the Diagnostic Tests button 4 Scroll to and touch the Print Stop Test button 5 Enter a range and then touch the OK button After the print job is completed press the OK button to return to the Troubleshooting menu before the timer times out After the timer times out touch the Stop button Activate ...

Page 216: ...stop the product during the printing process See Print stop test on page 183 1 Print a configuration page from the control panel 2 Open the cartridge door after the paper advances half way through the product which is about 3 to 5 seconds after the main motor begins to rotate The leading edge of the paper should have advanced past the toner cartridge 3 Remove the toner cartridge 4 Open the toner c...

Page 217: ... replace the toner cartridge Component test special mode test This test activates individual parts independently to isolate problems Each component test can be performed once or repeatedly If you turn on the Repeat option from the drop down menu the test cycles the component on and off This process continues for two minutes and then the test terminates 1 From the Home screen on the product control...

Page 218: ... for 10 seconds Scanner motor test NA Laser Scanner Motor Activates the laser scanner motor for 10 seconds Tray 3 pickup solenoid test SL31 Tray 3 Pickup Solenoid Activates the Tray 3 cassette pickup solenoid for 10 seconds Tray 4 pickup solenoid test SL31 Tray 4 Pickup Solenoid Activates the Tray 4 cassette pickup solenoid for 10 seconds 1 Tray 3 and Tray 4 both use a SL3 186 Chapter 2 Solve prob...

Page 219: ...ckup roller 2 Photosensitive drum 12 Fuser film 3 Toner cartridge 13 Pressure roller 4 Registration roller 14 Duplex reverse roller 5 Tray 1 multipurpose tray pickup roller 15 Fuser output roller 6 Tray 1 multipurpose tray separation pad 16 Upper cassette Tray 2 7 Re pickup roller 17 Lower cassette Tray 3 8 Cassette separation roller 18 Duplex unit ENWW Tools for troubleshooting 187 ...

Page 220: ...ckup roller 19 Intermediate output roller 10 Transfer roller 20 Output roller Figure 2 42 Optional paper feeder Tray 3 and Tray 4 cross section 1 2 3 4 Item Description 1 Pickup roller 2 Feed roller 3 Separation pad 188 Chapter 2 Solve problems ENWW ...

Page 221: ...paper deck cross section 1 2 3 4 5 Table 2 13 1x500 sheet paper deck cross section Item Description Item Description 1 Pickup roller 4 Storage box 2 Feed roller 5 Cassette 3 Separation roller ENWW Tools for troubleshooting 189 ...

Page 222: ...0 sheet paper deck cross section 1 2 3 4 Table 2 14 3x500 sheet paper deck cross section Item Description Item Description 1 Pickup roller 3 Separation roller 2 Feed roller 4 Cassette 190 Chapter 2 Solve problems ENWW ...

Page 223: ...et HCI cross section 4 5 3 1 2 Table 2 15 3 500 sheet HCI cross section Item Description Item Description 1 Pickup roller 4 Right cassette 2 Feed roller 5 Left cassette 3 Separation roller ENWW Tools for troubleshooting 191 ...

Page 224: ... motor M3 J63 Environmental sensor J35 Left door interlock switch SW1 J48 Upper cassette pickup clutch CL1 Upper cassette media out sensor SR7 J71 Laser driver PCA J36 Cartridge door interlock switch SW2 J49 Tray 1 MP pickup solenoid SL1 J73 Connector PCA J37 Cartridge presence sensor SR1 Front fan FM2 Fuser fan FM3 Scanner motor M2 J51 Upper cassette lifter motor M4 Lower cassette lifter motor M5...

Page 225: ...3 Upper cassette media end switch SW6 Lower cassette media end switch SW7 Plug jack locations 1 Fax port 2 Foreign Interface Harness FIH port for connecting third party devices 3 Local area network LAN Ethernet RJ 45 network port 4 Hi Speed USB 2 0 printing port 5 Host USB port for connecting third party devices ENWW Tools for troubleshooting 193 ...

Page 226: ... Description Item Description 1 Toner cartridge door 8 Power receptacle 2 Face down output bin 9 Rear cover 3 Face down output bin extension tray 10 Test print switch 4 Tray 1 11 Lower cassette 5 Formatter 12 Upper cassette 6 Right door 13 Front cover 7 Left door 14 Power switch 194 Chapter 2 Solve problems ENWW ...

Page 227: ... 2 48 1x500 sheet paper feeder external components 1 2 3 4 5 5 1 2 3 4 Item Description Item Description 1 Connector 4 Positioning pins 2 Right door 5 Cassette 3 Lock lever ENWW Tools for troubleshooting 195 ...

Page 228: ...x500 sheet paper deck external components 1 2 3 4 5 6 5 6 1 2 3 4 Item Description Item Description 1 Connector 4 Positioning pins 2 Right door 5 Front door 3 Lock lever 6 Cassette 196 Chapter 2 Solve problems ENWW ...

Page 229: ...e 2 50 3x500 sheet paper deck external components 1 2 3 4 5 5 1 2 3 4 Item Description Item Description 1 Connector 4 Positioning pins 2 Right door 5 Cassettes 3 Lock lever ENWW Tools for troubleshooting 197 ...

Page 230: ...eet paper deck HCI external components 1 2 3 4 5 6 5 6 1 2 3 4 Item Description Item Description 1 Connector 4 Positioning pins 2 Right door 5 Right cassette 3 Lock lever 6 Left cassette 198 Chapter 2 Solve problems ENWW ...

Page 231: ...Figure 2 52 Duplexer external components 1 1 Item Description Item Description 1 Connector ENWW Tools for troubleshooting 199 ...

Page 232: ... 53 Stapler stacker external components 1 2 3 4 5 5 1 2 3 4 Item Description Item Description 1 Jogger guide 4 Output bin extension tray 2 Stapler door 5 Output bin 3 Left door 200 Chapter 2 Solve problems ENWW ...

Page 233: ...6 5 4 3 2 1 7 Item Description Item Description 1 Output assembly 5 Lower cassette pickup assembly 2 Feed assembly 6 Toner cartridge door assembly 3 Registration assembly 7 Fuser 4 Upper cassette pickup assembly ENWW Tools for troubleshooting 201 ...

Page 234: ... 1 2 3 4 Item Description Item Description 1 Laser scanner assembly 3 Lifter drive assembly 2 Main drive assembly 4 Fuser drive assembly Figure 2 56 Major component locations 3 of 3 1 Item Description 1 Formatter 202 Chapter 2 Solve problems ENWW ...

Page 235: ...ltage power supply 3 High voltage power supply 2 DC controller 4 Connector PCA Figure 2 58 Motor locations 1 4 3 2 5 Item Description Item Description 1 Scanner motor 4 Lower cassette lifter motor 2 Drum motor 5 Fuser motor 3 Upper cassette lifter motor ENWW Tools for troubleshooting 203 ...

Page 236: ...Rear fan 2 Front fan 3 Fuser fan Figure 2 60 Roller locations 1 2 3 4 7 6 5 Item Description Item Description 1 Tray 1 pickup roller 5 Lower cassette pickup roller 2 Tray 1 separation pad 6 Upper cassette pickup roller 204 Chapter 2 Solve problems ENWW ...

Page 237: ... 10 11 12 13 Item Description Item Description 1 Output bin media full sensor 8 Lower cassette lift up sensor 2 Upper cassette lift up sensor 9 Cartridge presence sensor 3 TOP sensor 10 Environmental sensor 4 Tray 1 media out sensor 11 Loop sensor 5 Lower cassette media out sensor 12 Fuser output sensor 6 Right door sensor 13 Output sensor 7 Upper cassette media out sensor ENWW Tools for troublesh...

Page 238: ...n 1 Left door interlock switch 6 Lower cassette media width switch 2 Cartridge door open detection switch 7 Lower cassette media end switch 3 Test print switch 8 Upper cassette media end switch 4 Cartridge door interlock switch 9 Power switch 5 Upper cassette media width switch 206 Chapter 2 Solve problems ENWW ...

Page 239: ...tion base product 1 1 Item Description 1 Tray 1 pickup solenoid Figure 2 64 Clutch location base product 1 2 1 2 Item Description 1 Upper cassette pickup clutch 2 Lower cassette pickup clutch ENWW Tools for troubleshooting 207 ...

Page 240: ... 3 2 4 5 6 7 5 6 1 2 3 4 7 Item Description Item Description 1 Cassette pickup motor 5 Cassette separation roller 2 Lifter drive assembly 6 Cassette feed roller 3 Controller PCA 7 Cassette pickup roller 4 Cassette pickup assembly 208 Chapter 2 Solve problems ENWW ...

Page 241: ... 2 Item Description Item Description 1 Cassette separation roller 5 Cassette lifter drive assembly 2 Cassette pickup roller 6 Controller PCA 3 Cassette feed roller 7 Cassette pickup assembly 4 Cassette pickup motor 8 Storage box assembly ENWW Tools for troubleshooting 209 ...

Page 242: ...4 5 7 1 2 3 6 Item Description Item Description 1 Cassette separation rollers 5 Lifter drive assemblies 2 Cassette pickup rollers 6 Controller PCAs 3 Cassette feed rollers 7 Cassette pickup assemblies 4 Cassette pickup motors 210 Chapter 2 Solve problems ENWW ...

Page 243: ...0 sheet paper deck HCI internal component locations 1 of 2 1 2 3 4 Item Description 1 Left cassette pickup assembly 2 Right cassette pickup assembly 3 Controller PCA 4 Merge assembly ENWW Tools for troubleshooting 211 ...

Page 244: ...Left cassette pickup drive assembly 5 Right cassette lifter drive assembly 2 Left cassette pickup motor 6 Right cassette automatic close assembly 3 Right cassette pickup drive assembly 7 Left cassette automatic close assembly 4 Right cassette pickup motor 8 Left cassette lifter drive assembly 212 Chapter 2 Solve problems ENWW ...

Page 245: ...Figure 2 70 Stapler stacker internal component locations 2 3 1 4 Item Description 1 Alignment assembly 2 Controller PCA 3 Feed assembly 4 Stapler assembly ENWW Tools for troubleshooting 213 ...

Page 246: ... N I WAIT STBY Power ON Developing bias 10 11 5 TOP signal 6 VIDEO signal 12 7 Scanner motor 8 Drum motor 9 Fuser motor Fuser heater Primary charging bias Power ON Developing bias Transfer bias 12 13 14 16 15 19 Static charge eliminator bias Fusing bias Rear fan Front fan 17 18 Fuser fan Power ON 21 22 20 25 23 24 Power ON 214 Chapter 2 Solve problems ENWW ...

Page 247: ... J62DH 3 2 1 J51DH 13 12 11 10 9 8 2 3 4 5 6 1 7 J37 J57DH J58LH J15DH 1 2 3 J15D J1800DH J55DH 2 1 J1800D J28DH 1 2 3 4 J51L 3 2 1 SR20 1 2 3 J1 1 2 3 J20L 1 2 J28L 1 2 J28D 1 2 3 J15L 20 18 16 1 2 3 4 5 6 7 8 9 10 11 13 15 17 19 21 23 12 14 22 J901 1 2 3 J44 J54DA J54D J54DB 14 13 12 11 10 9 8 2 3 4 5 6 1 7 J903 1 2 3 4 5 6 7 J54 1 2 3 4 J63 1 2 3 4 J74 2 1 J3 P 1 2 J21F 2 1 SW3 2 1 SW9 2 1 SW1 ...

Page 248: ...D USB_D NKEY_WAKE CP_CABLE_DETECT CABLE2_DETECT DESKEW_SNSR PRE_SCAN1_SNSR FEED_ENCODER_A FEED_ENCODER_B DESKEW_ENCODER_A DESKEW_ENCODER_B PICK_ENCODER_A FB_ENCODER_A PICK_ENCODER_B PICK_SUCCESS_SNSR FB_ENCODER_B FB_MOTOR_PWM FEED_MOTOR_PWM CAVE_LED_PWR_CNTL B31 B32 B33 B34 B35 B36 3 3VB B37 B38 B39 B40 5V NSCAN_WAKE VCRSET WAKE_ENG WAKE_VC A1 A4 A9 A14 A19 A24 A28 A31 A43 A45 A49 GND BDOUT COMC2C...

Page 249: ...veral minutes When it is finished discard the printed page Set up an auto cleaning page Use the procedure in this section to set up an automatic cleaning page 1 From the Home screen on the product control panel scroll to and touch the Device Maintenance button 2 Open the following menus Calibration Cleaning Cleaning Settings 3 Select the Auto Cleaning item and then select values for the Cleaning I...

Page 250: ...s paper trays and product languages 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus Reports Configuration Status Pages 3 Touch Configuration Page to select it 4 Touch the View button to view the information on the control panel or touch the Print button to print the pages Figure 2 74 Configuration page Configuration Page ...

Page 251: ...cates the product status model number hardware firmware version port select port configuration auto negotiation manufacturing identification and manufactured date 2 Security Settings information 3 Network Statistics indicates the total packets received unicast packets received bad packets received framing errors received total packets transmitted unsendable packets transmit collisions and transmit...

Page 252: ...int for the optional paper handling devices and the fax accessory These pages list more detailed information for those devices External disk optional Look on the main configuration page under Installed Personalities and Options Shows model and capacity Embedded HP Jetdirect Look on the main configuration page under Installed Personalities and Options Shows model and ID Total RAM Look on the main c...

Page 253: ...e product This might be helpful if you plan to make changes and need a record of the present configuration Configuration Page Print View Shows the product settings and installed accessories Supplies Status Page Print View Shows the approximate remaining life for the supplies reports statistics on total number of pages and jobs processed serial number page counts and maintenance information HP prov...

Page 254: ...g codes that have been used for outgoing faxes This report shows how many sent faxes were billed to each code Blocked Fax List Print View A list of phone numbers that are blocked from sending faxes to this product Speed Dial List Print View Shows the speed dials that have been set up for this product Fax Call Report Print View A detailed report of the last fax operation either sent or received Oth...

Page 255: ...t the format that the product uses to show the date and time for example 12 hour format or 24 hour format Date Time Time Zone Select the time zone from a list Date Select the date from a pop up calendar Time Select the time from a pop up keypad Adjust for Daylight Savings Checkbox If you are in an area that uses daylight savings time select the Adjust for Daylight Savings box Energy Settings Sleep...

Page 256: ... wake or sleep event Event Time Event Days Select days of the week from a list Sleep Timer Settings Sleep Mode Auto Off After Range 1 to 120 minutes Default 60 minutes Set the number of minutes after which the product enters Sleep or Auto Off mode Use the arrow buttons on the control panel to increase or decrease the number of minutes Wake Auto On to These Events All Events Network port Power butt...

Page 257: ...n the back Use the Adjust Tray X menu to adjust the registration settings for each tray Before adjusting these values print a registration test page It provides alignment guides in the X and Y directions so you can determine which adjustments are necessary You can adjust values for X1 Shift X2 Shift Y1 Shift and Y2 Shift Use the Print Test Page option to print a page to test the image registration...

Page 258: ...on that the paper feeds through the product is referred to as Y Y1 is the feed direction for a single sided page or for the second side of a two sided page Y2 is the feed direction for the first side of a two sided page Adjust Paper Types Select from a list of paper types that the product supports The available options are the same for each paper type Print Mode Select from a list of print modes C...

Page 259: ...ent that small pin hole defects occur Humidity Mode Normal Alternate 1 Alternate 2 Alternate 3 Line Detail Normal Alternate 1 Off Optimize Environment Normal Low Temp Enable if the product is operating in a low temperature environment and you are having problems with print quality such as blisters in the printed image Restore Optimize Use to return all the settings in the Optimize menu to the fact...

Page 260: ...default setting Off The product does not attempt to reprint jammed pages Because no memory is used to store the most recent pages performance is optimal NOTE When using this option if the product runs out of paper and the job is being printed on both sides some pages can be lost On The product always reprints jammed pages Additional memory is allocated to store the last few pages printed This migh...

Page 261: ... jobs If a stored job is not printed during this period it is deleted Quick Copy Job Storage Limit 1 100 Default 32 Configure global settings for jobs that are stored in the product memory The Quick Copy Job Storage Limit feature specifies the number of Quick Copy and Proof and Hold jobs that can be stored on the product The maximum allowed value is 100 Default Folder Name Type the name for the st...

Page 262: ...nt print jobs from starting while a user is initiating a copy job from the control panel Held print jobs start printing after the copy job is finished provided that no other copy job is in the print queue Restore Factory Settings Address Book Copy Digital Send E mail Fax General Print Security Use to restore all product settings to their factory defaults 230 Chapter 2 Solve problems ENWW ...

Page 263: ...sided output 2 sided original 2 sided output 1 sided original 2 sided output 2 sided original 1 sided output Use to indicate whether the original document is printed on one or both sides and whether the copies should be printed on one or both sides For example select 1 sided original 2 sided output when the original is printed on one side but you want to make two sided copies Orientation Portrait ...

Page 264: ...printed upside down and the back side of the copy is printed the same way Use this option for originals and copies that are to be bound along the top edge Book style original Flip style copy The back side of the original is printed right side up but the back side of the copy is printed upside down Use this option when the original is bound along the left edge but you want the copies to be bound al...

Page 265: ...Auto 100 75 50 125 150 200 Range X Y 25 400 Use to scale the size of the document up or down Select one of the predefined percentages or select the Scaling field and type a percentage between 25 and 400 The Auto option automatically scales the image to fit the paper size in the tray NOTE To reduce the image select a scaling percentage that is less than 100 To enlarge the image select a scaling per...

Page 266: ...atic Adjust the Background Cleanup setting if you are having trouble copying a faint image Sharpness Select a value using the slide bar or touch Automatic Adjust the Sharpness setting to clarify or soften the image For example increasing the sharpness could make text appear crisper but decreasing it could make photographs appear smoother Default Select this to make the selected Image Adjustment se...

Page 267: ... of the copy is printed the same way Use this option for originals and copies that are to be bound along the top edge Book style original Flip style copy The back side of the original is printed right side up but the back side of the copy is printed upside down Use this option when the original is bound along the left edge but you want the copies to be bound along the top edge Flip style original ...

Page 268: ... Photograph Use for photographic prints Pages per Sheet One 1 Two 2 Four 4 Copies multiple pages onto one sheet of paper NOTE Before using this screen use the Content Orientation screen to describe the original document orientation Page Order Right then down Down then right If you are printing four pages per sheet select the page order To print the pages in rows select the Right then down option T...

Page 269: ... each page select the Borders on Each Page option Edge to Edge Normal recommended Edge to Edge output Use to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges Combine with the Reduce Enlarge feature to ensure that the entire page is printed on the copies When the Edge to Edge feature is turned on the product minimizes margins and print...

Page 270: ... Options Default Save to USB Options NOTE The same options are available for each of these features except where noted E mail Setup NOTE Email Settings only E mail Setup Wizard Use to configure settings that apply to sending documents through email or saving documents to a folder on the network or on a USB flash drive The E mail Setup Wizard feature configures the product to send scanned images as...

Page 271: ...ob the default options are used For complete setup go to the HP Embedded Web Server by typing the IP address of the product into a Web browser Use the Image Preview feature to scan a document and display a preview before completing the job Select whether this feature is available on the product Make optional The feature is optional depending on the user who is signed in Require preview Previews ar...

Page 272: ...with a factory default file name of Untitled for any scanned files that are sent or saved Use this feature to specify a different default file name If you are saving a file to a network folder or USB storage product and a file with the default file name already exists a number is appended to the file name for example Untitled 001 240 Chapter 2 Solve problems ENWW ...

Page 273: ...G files This file type produces one file per page TIFF is a standard file format that many graphics programs support This file type produces one file per page MTIFF stands for multi page TIFF This file type saves multiple scanned pages in a single file XPS XML Paper Specification creates an XAML file that preserves the original formatting of the document and supports color graphics and embedded fo...

Page 274: ... or for pictures Text Use to optimize the text portion of the copy when text and or pictures are on the original Printed picture Use for line drawings and preprinted images such as magazine clippings or pages from books Photograph Best suited for making copies of printed pictures Output Quality High large file Medium Low small file Use to select the quality for the output Higher quality images req...

Page 275: ...rait or landscape orientation If it is printed on both sides also select the 2 sided format that matches the original document Orientation Automatically detect Portrait Landscape For some features to work correctly you must specify the way the content of the original document is placed on the page Portrait orientation means the short edge of the page is along the top Landscape orientation means th...

Page 276: ...e back side of the copy is printed the same way Use this option for originals and copies that are to be bound along the top edge Resolution 400 dpi 300 dpi 200 dpi 150 dpi 75 dpi Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower resolution images have fewer dots per inch and show less detail but the file size is smaller Some ...

Page 277: ...tation means the long edge of the page is along the top In the Orientation area select whether the original document has a portrait or landscape orientation 2 Sided Format Book style Flip style Use to configure the default style for 2 sided print jobs If the Book style option is selected the back side of the page is printed the right way up This option is for print jobs that are bound along the le...

Page 278: ...f supported sizes Use to describe the page size of the original document Notification Do not notify Notify when job completes Notify only if job fails Configure to receive notification about the status of a sent document Do not notify Turns off this feature Notify when job completes Select to receive notification for this job only Print E mail Notify only if job fails Select to receive notificatio...

Page 279: ...just the Darkness setting to increase or decrease the amount of white and black in the colors Contrast Adjust the Contrast setting to increase or decrease the difference between the lightest and darkest color on the page Background Cleanup Adjust the Background Cleanup setting if you are having trouble copying a faint image Sharpness Adjust the Sharpness setting to clarify or soften the image For ...

Page 280: ...op Crop to content Use this menu item to automatically crop the scan for digital sending Use the Crop to content option to scan the smallest possible area that has detectable content Erase Edges Use Inches Back side erase Front side erase Use this menu item to remove blemishes such as dark borders or staple marks by cleaning the specified edges of the scanned image In each of the text boxes enter ...

Page 281: ...HP DSS handles digital sending tasks such as faxing emailing and sending scanned documents to a network folder or USB storage device Use the Allow Usage of Digital Sending Software DSS Server option to configure the product to use HP DSS Allow Transfer to New Digital Sending Software DSS Server Enabled Disabled Use the Allow Transfer to New Digital Sending Software DSS Server option to specify whe...

Page 282: ...e Fax Setup Wizard feature to set up options for faxing NOTE To set up LAN fax or Internet fax use the HP Embedded Web Server To open the HP Embedded Web Server type the product network address into a Web browser To configure the fax features select the Fax tab Fax Dialing Settings Fax Dial Volume Off Low High These settings control how the fax modem dials the outgoing fax number when faxes are se...

Page 283: ...abled Disabled The JBIG compression reduces fax transmission time which can result in lower phone charges However using JBIG compression sometimes causes compatibility problems with older fax machines If this occurs turn off the JBIG compression Error Correction Mode Enabled Disabled When error correction mode is enabled and an error occurs during fax transmission the product sends or receives the...

Page 284: ...des that have been used for faxes that have been sent from the product The list is grouped by billing code and also shows fax details This feature can be used for billing or usage tracking Default Billing Code Specify a default billing code for faxing If you specify a default billing code this code displays in the Billing Code field when the user sends an outgoing fax If this field is blank no def...

Page 285: ...pending on the user who is signed in Require preview Previews are required for all users Disable preview Previews are disabled for all users Resolution Standard 100 x 200dpi Fine 200 x 200dpi Superfine 300 x 300dpi Select the resolution for outgoing faxes If you increase the resolution faxes might be clearer but they could transmit more slowly Some file types for example a file that will be proces...

Page 286: ...tion setting to indicate whether the original has portrait or landscape orientation If it is printed on both sides also select the 2 sided format that matches the original document Orientation Portrait Landscape For some features to work correctly you must specify the way the content of the original document is placed on the page Portrait This setting means the short edge of the page is along the ...

Page 287: ...on for originals and copies that are to be bound along the top edge Notification Do not notify Notify when job completes Notify only if job fails Use to receive notification about the status of a sent document Do not notify Turns off this feature Notify when job completes Select to receive notification for this job only Notify only if job fails Select to receive notification only if the job is not...

Page 288: ...e page Portrait This setting means the short edge of the page is along the top Landscape This setting means the long edge of the page is along the top 2 Sided Format Book style Flip style Use to configure the default style for 2 sided print jobs If the Book style option is selected the back side of the page is printed the right way up This option is for print jobs that are bound along the left edg...

Page 289: ...trast Adjust the Contrast setting to increase or decrease the difference between the lightest and darkest color on the page Background Cleanup Adjust the Background Cleanup setting if you are having trouble copying a faint image Sharpness Adjust the Sharpness setting to clarify or soften the image For example increasing the sharpness could make text appear crisper but decreasing it could make phot...

Page 290: ...ted picture Use for line drawings and preprinted images such as magazine clippings or pages from books Photograph Best suited for making copies of printed pictures Job Build Job Build off Job Build on Use to divide a complex job into smaller segments This is useful when you are copying or scanning an original document that has more pages than the document feeder can hold or when you want to combin...

Page 291: ...int faxes Use Fax Printing Schedule If you have concerns about the security of private faxes use this feature to store faxes rather than having them automatically print Select Incoming Fax Options and then you can choose to always store faxes always print them or you can set up a schedule for each day of the week Schedule Touch this to set up a fax printing schedule if you selected the Use Fax Pri...

Page 292: ...counting information Add blocked numbers Enter a fax number into the Fax Number to Block field and then touch the arrow button to add a new number to the blocked fax list Remove blocked numbers Select a number and touch the Delete button to delete it from the blocked fax list Clear all blocked numbers Touch the Delete All button to clear all of the numbers from the blocked fax list You can also us...

Page 293: ...lect to receive notification only if the job is not sent successfully Print E mail E mail Select to receive the notification in an email Touch the text box following E mail Address and then enter the email address for the notification Include Thumbnail NOTE When sending an analog fax select Include Thumbnail to receive a thumbnail image of the first page of the fax in your notification Notificatio...

Page 294: ... describe the layout for each side of the original document First select whether the original document is printed on one side or both sides Then touch the Orientation setting to indicate whether the original has portrait or landscape orientation If it is printed on both sides also select the 2 sided format that matches the original document Fax Forwarding Enable Fax Forwarding Disabled Enabled Use...

Page 295: ...ault setting is Regular which uses an average stroke width The Dark setting can be used if a heavier Courier font is needed Wide A4 Enabled Disabled Changes the printable area of A4 size paper If you enable this option eighty 10 pitch characters can be printed on a single line of A4 paper Print PS Errors Enabled Disabled Use this feature to select whether a PostScript PS error page is printed when...

Page 296: ...fies the font number for the user soft default font using the source that is specified in the Font Source menu The product assigns a number to each font and lists it on the PCL font list The font number displays in the Font column of the printout Font Pitch Range 0 44 99 99 Default 10 If the Font Source option and the Font Number setting indicate a contour font then use this feature to select a de...

Page 297: ...ed carriage return to each line feed Suppress Blank Pages No Yes This option is for users who are generating their own PCL which could include extra form feeds that would cause blank pages to be printed When the Yes option is selected form feeds are ignored if the page is blank Media Source Mapping Standard Classic Use to select and maintain input trays by number when you are not using the product...

Page 298: ...nfigures the default paper size used for print jobs Default Custom Paper Size X Dimension Range 3 8 5 inches Default 8 5 inches Configures the default paper size that is used when the user selects Custom as the paper size for a print job Y Dimension Range 5 14 inches Default 14 inches Use Inches Enabled Disabled Sides 1 sided 2 sided Use to indicate whether the original document is printed on one ...

Page 299: ... printed the right way up This option is for print jobs that are bound along the left edge If the Flip style option is selected the back side of the page is printed upside down This option is for print jobs that are bound along the top edge Edge to Edge Normal recommended Edge to Edge output Use to avoid shadows that can appear along the edges of copies when the original document is printed close ...

Page 300: ...lly changes to match the factory default for the selected language Keyboard Layout Each language has a default keyboard layout To change it select from a list of layouts Select the default keyboard layout that matches the language you want to use How to Connect Button Display Hide Use this menu item to display or hide the How to Connect Button on the Home screen Date and Time Show Date and Time Hi...

Page 301: ...arable warnings stay on the display during the job that generated the warning and disappear from the display when the next job starts Continuable Events Auto continue 10 seconds Touch OK to continue Use this option to configure the product behavior when the product encounters certain errors If the Auto continue 10 seconds option is selected the job will continue after 10 seconds If theTouch OK to ...

Page 302: ...notifies you when the toner cartridge is very low Very Low Settings Stop Prompt to continue Continue Specifies how the product notifies you when the toner cartridge is very low Stop The product stops until you replace the toner cartridge Prompt to continue The product stops and prompts you to replace the toner cartridge You can acknowledge the prompt and continue printing Continue The product aler...

Page 303: ...eder kit You can acknowledge the prompt and continue printing Continue The product alerts you that the document feeder kit is very low but it continues printing Store Usage Data On supplies Not on supplies The Store Usage Data menu provides a way to suppress the toner cartridges from storing most of the information gathered exclusively for the purpose of understanding the usage of the product Sele...

Page 304: ... Messages Low Message On Off Use to configure whether a message displays on the control panel when supplies are getting low but have not yet reached the low threshold Reset Supplies New Document Feeder Kit Reset Cancel Select this option if you have installed a new document feeder kit 272 Chapter 2 Solve problems ENWW ...

Page 305: ...ecifically indicated a tray for the job Manually Feed Prompt Always Unless loaded Indicate whether a prompt should appear when the type or size for a job does not match the specified tray and the product pulls from the multipurpose tray instead Two options are available Always A prompt always displays before using the multipurpose tray Unless loaded A message displays only if the multipurpose tray...

Page 306: ...printing on both sides See the user documentation that came with the product for instructions about loading letterhead for printing on both sides When this option is selected the product speed slows to the speed required for printing on both sides Duplex Blank Pages Auto Yes Control how the product handles two sided jobs duplexing Two options are available Auto This option enables Smart Duplexing ...

Page 307: ...s for details These menus have the same structure If an additional HP Jetdirect network card is installed in the EIO slot then both menus are available Table 2 28 Jetdirect Menu First level Second level Third level Fourth level Values Description Information Print Sec Report Yes No Yes Prints a page that contains the current security settings on the HP Jetdirect print server No A security settings...

Page 308: ...HCP Release menu and the DHCP Renew menu are available to set DHCP lease options Auto IP Use for automatic link local IPv4 addressing An address in the form 169 254 x x is assigned automatically If you set this option to the Manual setting use the Manual Settings menu to configure TCP IPv4 parameters Manual Settings NOTE This menu is available only if you select the Manual option under the Config ...

Page 309: ...Auto IP A link local IP address 169 254 x x is set Legacy The address 192 0 0 192 is set consistent with older HP Jetdirect products Primary DNS Range 0 255 Default xxx xxx xx xx Specify the IP address n n n n of a Primary Domain Name System DNS Server Secondary DNS Range 0 255 Default 0 0 0 0 Specify the IP address n n n n of a Secondary DNS Server IPV6 Settings Enable Off On Use this item to ena...

Page 310: ... by a router The router specifies whether the print server obtains its address its configuration information or both from a DHCPv6 server Router Unavailable If a router is not available the print server should attempt to obtain its stateful configuration from a DHCPv6 server Always Whether a router is available the print server always attempts to obtain its stateful configuration from a DHCPv6 ser...

Page 311: ...server enter its IPv4 address or fully qualified domain name The name can be up to 255 octets For some networks you might need to contact your Internet Service Provider ISP for the proxy server address Proxy Port Default 00080 Enter the port number used by the proxy server for client support The port number identifies the port reserved for proxy activity on your network and can be a value from 0 t...

Page 312: ...e encrypted communications only HTTPS access is accepted The print server will appear as a secure site IPSEC Keep Disable Specify the IPSec status on the print server Keep IPSec status remains the same as currently configured Disable IPSec operation on the print server is disabled 802 1X Reset Keep Specify whether the 802 1X settings on the print server are reset to the factory defaults Reset The ...

Page 313: ...l Values Description Reset Security Yes No Specify whether the current security settings on the print server will be saved or reset to factory defaults Yes Security settings are reset to factory defaults No The current security settings are maintained ENWW Tools for troubleshooting 281 ...

Page 314: ...hs on the print server After you select and enable a test and set the execution time you must select the Execute option to initiate the test Depending on the execution time a selected test runs continuously until either the product is turned off or an error occurs and a diagnostic page is printed CAUTION Running this embedded test will erase your TCP IP configuration This test performs an internal...

Page 315: ...SNMP objects on the product Select the Yes option to choose this test or the No option to not choose it Data Path Test Yes No This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product It sends a predefined PS file to the product However the test is paperless the file will not print Select the Yes option to choose this test or the No option to not c...

Page 316: ...the selected tests Yes Initiate the selected tests Ping Test Dest Type IPv4 IPv6 This test is used to check network communications This test sends link level packets to a remote network host then waits for an appropriate response To run a ping test set the following items Dest Type Specify whether the target product is an IPv4 or IPv6 node Dest IPv4 Range 0 255 Default 127 0 0 1 Enter the IPv4 add...

Page 317: ...e Yes No No Do not initiate the selected tests Yes Initiate the selected tests Ping Results Packets Sent Default 00000 Shows the number of packets 0 65535 sent to the remote host since the most recent test was initiated or completed Packets Received Default 00000 Shows the number of packets 0 65535 received from the remote host since the most recent test was initiated or completed The default is 0...

Page 318: ...0000 Shows the average round trip time RTT from 0 to 4096 milliseconds for packet transmission and response Ping In Progress Yes No Shows whether a ping test is in progress Yes Indicates a test in progress No Indicates that a test completed or was not run Refresh Yes No When viewing the ping test results this item upgrades the ping test data with current results Select the Yes option to upgrade th...

Page 319: ... communications with the print server and network product might be lost The print server uses auto negotiation to configure itself with the highest link speed and communication mode allowed If auto negotiation fails either the 100TX Half feature or the 10T Half feature is set depending on the detected link speed of the hub switch port A 1000T half duplex selection is not supported 10T Half 10 Mbps...

Page 320: ... continued First level Second level Third level Fourth level Values Description 100TX Full Limits auto negotiation to a maximum link speed of 100 Mbps 100TX Auto 1000 Mbps full duplex operation 288 Chapter 2 Solve problems ENWW ...

Page 321: ... from each tray Fax Fax T 30 Trace Print T 30 Report Print Use to print or configure the fax T 30 trace report T 30 is the standard that specifies handshaking protocols and error correction between fax machines When to Print Report Never automatically print Print after every fax Print only after fax send jobs Print after any fax error Print only after fax send errors Print only after fax receive e...

Page 322: ...ults of the redial process not shown in the standard fax log Print Quality Pages Fuser Test Page Print Use to print pages that help you resolve problems with print quality Diagnostic Tests Paper Path Sensors Select from a list of the product sensors Initiates a test of the paper path sensors Paper Path Test Print Test Page Source Tray Select from a list of the available trays Generates a test page...

Page 323: ...rs Test the product sensors and switches for correct operation Each sensor is displayed on the control panel screen along with its status Manually trip each sensor and watch for it to change on the screen Press the Stop button to abort the test Tray Bin Manual Sensor Test Select from a list of available components Reset Sensors Test the sensors in the trays and bins for correct operation Each sens...

Page 324: ...eat option You might be prompted to remove parts from the product during the test Press the Stop button to abort the test Print Stop Test Specify the length of time in milliseconds 0 60 000 Continuous Scan 2 sided Scanner Tests Sensors Retrieve Diagnostic Data Create device data file Create zipped debug information file Include crash dump files Clean up debug information Send to E mail Export to U...

Page 325: ...g table asterisks indicate the factory default setting Table 2 30 Backup Restore menu First level Second level Third level Values Description Backup Data Enable Scheduled Backups Backup Time Enter a time Days Between Backups Enter the number of days Backup Now Export Last Backup Restore Data Insert a USB drive that contains the backup file ENWW Tools for troubleshooting 293 ...

Page 326: ...e interval is measured by the number of pages printed Cleaning Size Select from a list of support sizes Select the paper size to use for the cleaning page Cleaning Page Print Use to process the cleaning page that was created by using the Create Cleaning Page menu The process takes up to 1 5 minutes Calibrate Scanner Touch Next to calibrate the device scanner Messages on the control panel display w...

Page 327: ... port and then follow the on screen instructions Service menu To display At the product control panel select the Device Maintenance menu and then select the Service menu The Service menu is locked and requires a PIN for access This menu is intended for use by authorized service personnel See the Service menu in the service mode functions section of the product troubleshooting manual ENWW Tools for...

Page 328: ...e message has appeared for 10 seconds without acknowledgement For some messages restarting the product might fix the problem If a critical error persists the product might require service Control panel messages 11 00 YY Internal clock error To continue touch OK Description The product real time clock has experienced an error XX 01 Clock battery failed XX 02 Real time clock failed Recommended actio...

Page 329: ...e all paper found 3 Lower the stacker bin if it is in the up position and then close the upper left door 4 If the error persists replace the stapler stacker 13 84 A1 Jam in upper bin Description Exit stay jam The paper exit sensor SR2103 at the accumulator stayed activated for too long Recommended action 1 Remove all paper in the upper bin 2 Open the upper left door 3 Remove all paper found 4 Clos...

Page 330: ...s 8 Close the front stapler door 9 If the error persists replace the stapler assembly 13 A4 D4 Jam in lower right door Description This jam occurs when the leading edge passes the source tray feed sensor PS3302 but does not reach the HCI exit feed sensor PS3301 in the designated amount of time Recommended action 1 Open the lower right door remove any jammed paper and then close the lower right doo...

Page 331: ... HCI only optional tray configuration Recommended action 1 Open Tray 4 remove any jammed paper and then close Tray 4 2 For the following input device configurations 1x500 paper feeder 1x500 paper deck 3x500 paper deck 1x500 paper feeder with 1x500 paper deck and 1x500 paper feeder with 3500 sheet HCI HCI only do the following a Inspect the Tray 4 pick feed and separation rollers Clean or replace t...

Page 332: ...s jam occurs when the leading edge of the sheet exits the source tray but does not reach the Tray 4 feed sensor SR1PF in the designated amount of time Recommended action 1x500 paper feeder and 1x500 paper deck installed or a 1x500 paper feeder and HCI installed 1 Open the middle right door remove any jammed paper and then close the middle right door 2 Inspect the Tray 5 pick feed and separation ro...

Page 333: ...perly functioning replace the Tray 6 pickup motor 7 Use the Tray bin manual sensor tests to toggle the Tray 4 feed sensor If the sensor or lever are not properly functioning replace the HCI paper pickup assembly 13 A4 D6 Jam in middle right door Description This jam occurs when the leading edge of the sheet exits the source tray but does not reach the Tray 4 feed sensor SR1PF in the designated amo...

Page 334: ... right tray inner flap 3 Inspect the connectors at the feed sensor and controller PCA for Tray 4 4 Check the connectors at the feed sensor solenoid feed motor and the controller PCA 5 Use the Tray bin manual sensor tests to toggle the Tray 4 feed sensor and HCI exit media feed sensor PS3301 If the Tray 4 feed sensor or lever are not properly functioning replace the Tray 4 paper pickup assembly If ...

Page 335: ...Tray 6 pick feed and separation rollers Clean or replace them if necessary 3 Check the connectors at the feed sensor solenoid feed motor and the controller PCA 4 Use the Tray bin manual sensor tests to toggle the Tray 6 feed sensor If the sensor or lever are not properly functioning replace the Tray 6 paper pickup assembly 5 Use the Components tests to toggle the Tray 6 solenoid listen for the sol...

Page 336: ...d action 1 Open Tray 6 remove any jammed paper and then close Tray 6 2 Inspect the connectors at the feed sensor and controller PCA for Tray 6 3 Use the Tray bin manual sensor tests to toggle the Tray 6 feed sensor If the Tray 6 feed sensor or lever are not properly functioning replace the Tray 6 paper pickup assembly 4 Use the Components tests to toggle the Tray 6 solenoid listen for the solenoid...

Page 337: ...e sensor or lever are not properly functioning replace the HCI crossing assembly 5 Use the Components tests to toggle the Tray 5 solenoid listen for the solenoid to move If the solenoid is not properly functioning replace the Tray 5 paper pickup assembly 6 Use the Components tests to activate the Tray 5 pickup motor listen for the motor to rotate If the motor is not properly functioning replace th...

Page 338: ... paper pickup assembly 6 Use the Components tests to activate the Tray 6 pickup motor listen for the motor to rotate If the motor is not properly functioning replace the Tray 6 pickup motor 13 A7 FF Jam in tray 4 or 13 A7 FF Jam in tray 5 or 13 A7 FF Jam in lower right door Description Residual paper jam This jam occurs when paper exists at any of the paper path jam sensors when the product power ...

Page 339: ...te tab of the middle or lower right door that engages the door sensor If it is damaged replace the appropriate door assembly 3 Use the Manual sensor tests menu to toggle the middle and lower right door Tray 4 6 sensors If a sensor is not properly functioning replace the sensor 4 Do one of the following 500 sheet paper feeder check the connectors J2005 on the PF controller PCA and the connector J70...

Page 340: ...he HCI controller PCA and the connector J905 on the HCI right door open detection switch 13 AD EE Door open jam Description Door open jam Lower right cover 3 open input tray configuration is 1x500 and HCI Recommended action The HCI long edge feed guide open inner flap sensor PS3306 can not be tested using the Manual sensor tests menu To test the sensor open the flap with product in the ready state...

Page 341: ...ive assembly 13 B2 AX Jam in top cover area Description Paper stay jam at top registration sensor from the duplex path This jam occurs when picking from a tray and paper stays at top registration sensor SR9 X indicates the source tray 1 Tray 1 2 Tray 2 3 Tray 3 4 Tray 4 5 Tray 5 6 Tray 6 Recommended action 1 Open the top cover and then remove the toner cartridge Remove any jammed paper and then re...

Page 342: ... from Tray 1 and then touch the OK button 2 Check for obstructions in the paper path from Tray 1 3 Check the pickup feed and separation rollers for Tray 1 Replace the rollers if they are worn or defective 4 Make sure that the registration assembly shutter is properly functioning Replace the registration assembly if necessary 5 Use the Manual sensor tests to activate the pickup solenoid listen for ...

Page 343: ...y 2 upper clutch 8 Use the Components tests to activate the drum motor listen for the motor to rotate If the motor is not properly functioning replace the main drive assembly 13 B2 D3 Jam in top cover area tray 3 no optional input devices installed Description Paper stay jam at top registration sensor from Tray 3 This jam occurs when the paper does not reach the TOP sensor SR9 within the designate...

Page 344: ...ed paper and then close Tray 3 the upper right door and the top cover 2 Check for obstructions in the paper path from Tray 3 3 Check the pickup feed and separation rollers for Tray 3 Replace the rollers if they are worn or defective 4 Make sure that the registration assembly shutter is properly functioning Replace the registration assembly if necessary 5 Use the Manual sensor tests to activate the...

Page 345: ...ge power supply 8 Inspect the connector J62 on the DC controller PCA and connector J901 on the high voltage power supply 9 Use the Components tests to activate the drum motor listen for the motor to rotate If the motor is not properly functioning replace the main drive assembly 13 B2 DX Jam in top cover area Description Paper delay jam at top registration sensor This jam occurs when the leading ed...

Page 346: ...er path jam sensors when the product power is turned on or after a jam re evaluation Recommended action 1 Open the top cover and then remove the toner cartridge Remove any jammed paper and then close the top cover 2 Use the Manual sensor tests to toggle the TOP sensor SR9 If the sensor is not properly functioning replace the high voltage power supply 3 Inspect the connector J62 on the DC controlle...

Page 347: ...elivery assembly if necessary 3 Use the Manual sensor tests to toggle the fuser output sensor SR12 and the paper delivery output sensor SR3 If a sensor is not properly functioning replace the appropriate assembly 4 Use the Components tests to activate the fuser drive motor and duplex feed motor listen for the motor to rotate If the motor is not functioning properly replace the fuser motor or duple...

Page 348: ...ser 13 B9 DD Fuser area jam top cover Description This jam occurs when the leading edge of the page does not reach the fuser output sensor SR12 in the designated amount of time Recommended action 1 Open the left door to release fuser roller pressure IMPORTANT Do not attempt to remove the jammed paper Open the top cover and then remove the toner cartridge Remove any jammed paper and then reinstall ...

Page 349: ... the fuser 13 BA EE Door open jam Description The top cover was opened during a print job Recommended action 1 Close the top cover 2 Check the tabs of the top cover that engage the top cover switches SW2 SW3 If they are damaged replace the top cover assembly 3 Use the Tray bin manual sensor tests to toggle the cartridge door switch SW3 If the switch is not properly functioning replace the switch N...

Page 350: ... not properly functioning replace the duplexer 13 D1 FF Jam in left door Description Duplexer switchback sensor jam This jam occurs when paper exists at any of the paper path jam sensors at power on or after jam re evaluation Recommended action 1 Open the left door and clear any jammed paper Close the left door 2 Remove duplexer and clear any jammed paper Reinstall the duplexer 3 Make sure duplexe...

Page 351: ...emove the duplexer remove any jammed paper and then reinstall the duplexer 2 Check the paper path and rollers at the fuser and duplexer for damage Replace the fuser or duplexer if necessary 3 Use the Manual sensor tests to toggle the duplexer refeed sensor SR2DU If the sensor or lever are not properly functioning replace the duplexer 4 Use the Components tests to activate the duplex refeed solenoi...

Page 352: ...ommended action Remove the duplexer remove any jammed paper and then reinstall the duplexer 13 E1 DX Jam in left door Description Late to bin full jam This jam occurs when the paper fails to reach the face down bin full sensor SR4 within a specific time X indicates the fuser mode 2 Normal 3 Light media 1 3 Light media 2 4 Heavy media 1 5 Heavy media 2 B Transparency D Envelope 1 D Envelope 2 Recom...

Page 353: ...er fails to clear the output sensor SR3 within a specific time X indicates the fuser mode 2 Normal 3 Light media 1 3 Light media 2 4 Heavy media 1 5 Heavy media 2 B Transparency D Envelope 1 D Envelope 2 Recommended action 1 Open the left door remove any jammed paper and then close the left door 2 Check the paper path and rollers at the fuser and the paper delivery assembly for damage or wear Repl...

Page 354: ...i feed in the output path from the indicated source tray X indicates the source tray 1 Tray 1 2 Tray 2 3 Tray 3 4 Tray 4 5 Tray 5 6 Tray 6 Recommended action 1 Open the left door remove any jammed paper and then close the left door 2 Check the pickup feed and separation rollers from the source tray Replace the rollers if they are worn or defective 13 E6 DX Jam in left door Description Late to outp...

Page 355: ...evaluation Recommended action 1 Open the left door remove any jammed paper and then close the left door 2 Inspect the connectors on the paper delivery assembly 3 Use the Manual sensor tests to toggle the output sensor SR3 If the sensor or lever are not properly functioning replace the paper delivery assembly 13 EA EE Door open jam Description Face down delivery door open jam Recommended action 1 C...

Page 356: ...appears as 13 B9 DX X indicates the source tray Z indicates the source tray 1 Tray 1 2 Tray 2 3 Tray 3 4 Tray 4 5 Tray 5 6 Tray 6 Recommended action 1 Open the left door to release fuser roller pressure IMPORTANT Do not attempt to remove the jammed paper Open the top cover and then remove the toner cartridge Remove any jammed paper and then reinstall the toner cartridge Close the top cover and lef...

Page 357: ...plexity or add product memory 21 00 00 Page too complex To continue touch OK Description The page decompression process was too slow for the product Recommended action Press the OK button to continue There may be some data loss 30 01 01 Description The flatbed cover sensor was interrupted Recommended action No action necessary This error message should automatically clear If the error persists ope...

Page 358: ...nd then on 2 Reseat the formatter 3 Upgrade the firmware 4 Verify that the PCI express cable is connected to the product and to the interconnect board formatter and scanner control board 5 Verify the scanner control board has power 6 Replace the scanner control board 7 Replace the formatter 8 Replace the interconnect board 9 If the error persists please escalate this problem to your Global Busines...

Page 359: ...on 2 Upgrade the firmware 3 Replace the scanner control board 4 If the error persists please escalate this problem to your Global Business unit 30 01 46 Description The firmware cannot find the copy processor board Recommended action 1 Turn the product off and then on 2 Re seat the formatter 3 Replace the scan control board 4 If the error persists please escalate this problem to your Global Busine...

Page 360: ...marginal illumination The optical assembly is not parked under the calibration strip Recommended action 1 Turn the product off and then on 2 Upgrade the firmware 3 Check the service event log for other scanner errors and resolve those errors 4 Check the scan module FFC connection 5 Replace the scanner 6 If the error persists please escalate this problem to your Global Business unit 30 03 23 Descri...

Page 361: ...er control board SCB firmware assertion failure SCB firmware assert controls the scan head motor Recommended action 1 Turn the product off and then on 2 Upgrade the firmware 3 Replace the scanner control board 4 Replace the scanner assembly 31 01 47 Description The document feeder was not detected The cable might not be attached Recommended action 1 Turn the product off and then on 2 Check the cab...

Page 362: ...ended action 1 Verify the paper meets the product specifications 2 Make sure the input tray is not overloaded 3 Check the event log for document feeder errors and resolve any errors first 4 Verify the motor cables are connected 5 Reseat the document feeder to scanner control board 6 Replace the document feeder 31 03 32 Description The document feeder deskew motor is not turning Recommended action ...

Page 363: ... initiated but the page didn t make it to the pick success sensor Recommended action 1 Open the ADF lid pull sheets back into input tray and resume the job 2 Check the paper guides and make sure they are set to the correct paper width 3 Make sure the input tray is not overloaded 4 Check the document feeder page count for roller life 5 Verify the paper meets the product specifications 6 Make sure t...

Page 364: ...g the page again 2 Verify the paper meets the product specifications 3 Check the paper guides and make sure they are set to the correct paper width 4 Verify the paper path is clear 5 Check for motor stall 31 03 31 and 31 03 32 errors 6 Open the following menus Administration Troubleshooting Diagnostic Tests Scanner Tests Actuate the Paper path Sensor 1 If the sensor does not show functionality whe...

Page 365: ...g for document feeder errors and resolve any errors first 4 Open and close the top cover to see if the pick motor turns without posting this error If there is no error then the motor is good 5 Verify the motor cables are connected 6 Reseat the document feeder to scanner control board 7 Replace the document feeder 31 13 15 Description This is a duplex refeed jam in the document feeder The paper jam...

Page 366: ... restore permissions error 32 1C 08 event code Not enough disk space to perform backup restore or network share issue 32 1C 09 event code Tried to restore a backup file that was not valid for this product 32 1C 0A event code Backup file is invalid 32 1C 0B event code Backup is from newer version of firmware than what is currently on the product 32 1C 0C event code Backup canceled from the HP Embed...

Page 367: ... 1C 18 event code Copy subsystem backup failed 32 1C 19 event code Backup restore unknown error 32 1C 1A event code Digital Send subsystem backup failed 32 1C 1B event code Backup of print subsystem failed 32 1C 1C event code Backup of networking subsystem failed 32 1C 1E event code Copy subsystem restore failed 32 1C 1F event code Fax subsystem restore failed 32 1C 20 event code Digital Send subs...

Page 368: ...d 32 1C 28 event code Reset of print subsystem failed 32 1C 29 event code Reset of networking subsystem failed 32 1C 2B event code Reset formatter time out 32 1C 2E event code Reset engine time out 32 1C 2F event code Reset failure Recommended action 32 1C 01 event code No action necessary 32 1C 02 event code No action necessary 32 1C 03 event code No action necessary 32 1C 04 event code No action...

Page 369: ... using the Preboot menu 32 1C 0B event code Use a valid backup file or put correct firmware version on the product 32 1C 0C event code No action necessary 32 1C 0D event code Reboot and then retry the backup restore 32 1C 0E event code Turn the product off and then on and retry 32 1C 11 event code Turn the product off and then on and retry 32 1C 12 event code Turn the product off and then on and r...

Page 370: ... Turn the product off and then on and retry If the error persists clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu 32 1C 24 event code Turn the product off and then on and retry 32 1C 28 event code Turn the product off and then on and retry 32 1C 29 event code Turn the product off and then on and retry 32 1C 2B event code Turn the product off a...

Page 371: ...ve occurred Information Recommended action This is an informational message and no action is required 33 01 03 Description Save and Recover functionality OK after previously being disabled Save Recover status OK Information Recommended action This is an informational message and no action is required 33 01 04 Description A table from the ICB could not be found in the current firmware The table dat...

Page 372: ...r persists please escalate this problem to your Global Business unit 33 02 03 Description The Save Recover backup feature has failed and the Save Recover features are disabled but the product continues to function Recommended action Turn the product power off and then on again If the error persists please escalate this problem to your Global Business unit 33 03 01 Description The controller encoun...

Page 373: ...action To save the data on the board or disk turn the product off Replace the board or disk with another board or disk To delete the data on the board or disk and continue press the OK button 40 00 01 USB I O buffer overflow To continue touch OK Description The USB buffer overflowed during a busy state Recommended action 1 Press the OK button to print the transferred data Some data might be lost 2...

Page 374: ...ton to continue 40 00 05 Embedded I O bad transmission To continue touch OK Description The product experienced a temporary printing error The connection between the product and the EIO card in the specified slot has been broken Recommended action Press the OK button to clear the error message and continue printing 40 08 0X USB storage accessory removed Description X 0 or 1 information code Secure...

Page 375: ...ly functioning 3 If the error persists replace the lifter assembly 41 03 YZ Unexpected size in Tray X To use another tray touch Options Description The product detected a different paper size than expected Y Size mismatch Z Source Y 0 Detected paper is longer or shorter than expected Y A Detected paper too long Y B Detected paper too short Z 1 Tray 1 Z 2 Tray 2 Z 3 Tray 3 Recommended action 1 Make...

Page 376: ...vy paper Y 8 Light paper Y 9 Rough paper Y A Extra heavy glossy paper glossy paper 3 Y B Heavy glossy paper glossy paper 2 Y C Heavy paper 3 Y D Heavy paper 2 Z 1 Normal paper Z 3 LBP transparency Z 4 Glossy paper Z 5 Gloss film Z 6 Non assured transparency Z 7 Heavy paper Z 8 Light paper Z 9 Rough paper Z A Extra heavy glossy paper glossy paper 3 Z B Heavy glossy paper glossy paper 2 Z C Heavy pa...

Page 377: ...r tray touch Options Description The product detected a different paper type than expected and another tray is available for use Y Expected type Z Detected type Y 0 Unknown Y 1 Normal paper Y 3 LBP transparency Y 4 Glossy paper Y 5 Gloss film Y 6 Non assured transparency Y 7 Heavy paper Y 8 Light paper Y 9 Rough paper Y A Extra heavy glossy paper glossy paper 3 Y B Heavy glossy paper glossy paper ...

Page 378: ...kup assembly 41 WX YZ Error To use another tray touch Options Description A printer error has occurred WX 02 Beam detected misprint error 06 ITB top detection error 07 Paper transportation error 08 Optional input source delay 09 Sub thermistor abnormally high temperature 18 Scan line inclination adjustment request 19 T2 roller HV 20 Image drum HV Y fuser mode 0 Photo paper 1 Photo paper 2 Photo pa...

Page 379: ...d paper 1 typed or Auto sense F reserved for future fuser mode Z source tray 1 Tray 1 2 Tray 2 3 Tray 3 D Duplexer Recommended action 1 To clear message press the OK button 2 If the message reappears turn the product off and then on 3 If the error persists replace the DC controller PCA 47 00 00 Description Print Notification Provider internal error Recommended action Turn the product off and then ...

Page 380: ...l error Recommended action Turn the product off and then on again Re send the print job If the error persists execute the Partial Clean item in the Preboot menu 47 03 XX Description Print job internal error Recommended action Turn the product off and then on again Re send the print job If the error persists execute the Partial Clean item in the Preboot menu 47 04 XX Description Print spooler 9100 ...

Page 381: ...tware applications issues non product specific print drivers poor quality USB or network cables bad network connections or incorrect configurations invalid firmware operations or unsupported accessories Recommended action 1 Turn the product off and then on 2 If the error persists check the following The error might be caused by a network connectivity problem such as a bad interface cable a bad USB...

Page 382: ...paper 3 typed or Auto sense 7 Glossy paper 1 typed or Auto sense 8 Glossy paper 2 typed or Auto sense 9 Glossy paper 3 typed or Auto sense A Glossy film typed or Auto sense B Transparency typed or Auto sense C Label D Envelope1 Envelope2 or Envelope3 E Rough designated paper 1 typed or Auto sense F Reserved for future fuser mode Y previous product sleep state Z next product sleep state 0 Printing ...

Page 383: ...aper in the product 2 Check the paper type setting using the product menus and in the print driver Making sure that they match and are correct for the type of paper being used 3 If this product was previously serviced check the connector J61 on the DC controller PCA 4 If the error persists replace the fuser W 1 Low fuser error temperature error 1 Remove and then reseat the fuser 2 Check the paper ...

Page 384: ...voltage power supply W 7 Fuser pressure release mechanism failure 1 Remove and then reseat the fuser Make sure there is no residual paper in the fuser 2 Check the fuser pressure release sensor flag If it is damaged replace the fuser 3 Use the fuser pressure release drive test in the component test to verify that the fuser motor M3 is properly functioning If it is not replace the fuser motor M3 4 I...

Page 385: ...h the laser scanner assembly has occurred in the product YY 10 Beam detect error YY 19 Laser malfunction YY 20 Black laser scanner error Recommended action 51 00 10 1 Turn the product off and then on 2 Check the flat flexible cable FFC connection to the laser scanner 3 Check connector J71 at the DC controller and check the laser scanner connectors 4 Replace the laser scanner 51 00 19 1 Turn the pr...

Page 386: ...n on 2 Perform the laser scanner component tests in the Troubleshooting menu 3 If the component tests showed a startup failure reconnect the connectors of the scanner motor J1900 and J801 and the DC controller PCA J71 4 Replace the laser scanner assembly 52 XX 00 Error To continue turn off then on Description The laser scanner experienced a startup error XX 04 or 05 Laser scanner motor startup err...

Page 387: ...controller PCA 3 If the error persists replace the environment sensor assembly 54 00 04 Engine temperature sensor 1 abnormality warning 1 Turn the product off and then on 55 XX YY DC controller error To continue turn off then on Description The communication link between the formatter and DC controller was lost 55 00 00 event code Internal communication error 55 00 01 event code DC controller memo...

Page 388: ...uct off and then on Listen for fan noise at the rear of the product If no noise is heard replace the power supply fan FM1 2 If this part has been removed or replaced check the connector J33 on the DC controller PCA 57 00 02 Fan motor 2 front malfunction 1 Turn the product off and then on Listen for fan noise at the front of the product If no noise is heard replace the toner cartridge fan FM2 2 If ...

Page 389: ...ontroller PCA 3 If the error persists replace the low voltage power supply 59 00 00 Error To continue turn off then on Description A paper path malfunction error has occurred Recommended action Turn the product off then on 59 00 20 Error To continue turn off then on Description A motor rotation error has occurred Recommended action Turn the product off and then on 59 00 30 Error To continue turn o...

Page 390: ...ent test with the toner cartridge removed If the test passes replace the toner cartridge If the test fails replace the drum motor 3 If the product was previously serviced check the connector at the drum motor assembly and the DC controller See the circuit diagram for details 59 05 60 Error To continue turn off then on Description The product experienced a drum motor rotation error Recommended acti...

Page 391: ...en at the back of the product for the sound of the lifer motor M5 operating If it does not operate replace the lifter drive assembly 3 If the product has been serviced check the connector J57 on the paper feeder controller PCA the intermediate connector J51 and the connector J2006 on the paper feeder controller PCA TIP Check the connector J2006 on the paper feeder controller PCA associated with th...

Page 392: ...ediate connector J702 and the connector J2006 on the paper feeder controller PCA TIP Check the connector J2006 on the paper feeder controller PCA associated with the tray 4 If the error persists replace the cassette tray 60 00 11 Lifter motor failure M4 M5 1 Turn the product off and then on 2 Check the connector J51 on the DC controller PCA 3 Check the connectors on the lifter motors 4 Use the tra...

Page 393: ...rade 4 If the error persists replace the hard disk 66 80 02 Output accessory failure To continue turn off then on Description Jogger motor malfunction Home position could not be found Recommended action 1 Turn the power off 2 Make sure that the external paper handling accessory is clear of all packing materials and other obstructions 3 Turn the power on 4 If the error persists replace the stapler ...

Page 394: ...Output accessory failure To continue turn off then on Description Output roller lift motor could not reach home Recommended action 1 Turn the power off 2 Make sure that the external paper handling accessory is clear of all packing materials and other obstructions 3 Turn the power on 4 If the error persists replace the stapler stacker alignment assembly 69 11 YY Error To continue touch OK Descripti...

Page 395: ...82 event code Invalid data length 80 01 8B event code Invalid max outstanding packet header field 80 01 8C event code Invalid channel mapping response 80 03 01 event code No PGP buffers 80 03 02 event code Channel table full 80 03 03 event code Producer index not reset 80 03 04 event code Consumer index not reset 80 03 05 event code Queue position size too small 80 03 06 event code Transport overf...

Page 396: ...vent code Max datagram channels 80 03 15 event code Card reset failed 80 03 16 event code Self test failure 80 03 17 event code Unknown PGP packet 80 03 18 event code Duplicate I O channel Recommended action Turn the product off and then on If the error persists replace the formatter 81 WX 00 Wireless Network Error To continue turn off then on Description A wireless network component on the produc...

Page 397: ...e Networking Event UVWXYZ 81 06 00 event code Internal EIO Networking Event UVWXYZ 81 07 00 event code Internal Wireless Networking Event UVWXYZ 81 08 00 event code Internal Access Point Wireless Networking Event UVWXYZ 81 09 00 event code Internal Jetdirect Inside Networking Event UVWXYZ Recommended action 1 Turn the product off and then on 2 Turn the product off reseat the EIO accessory and then...

Page 398: ...ware 98 00 04 1 Turn the product off and then on 2 Rerun the file erase function 99 00 01 Upgrade not performed file is corrupt Description Remote firmware upgrade bdl was not performed The file is corrupt Recommended action The firmware file is corrupt Download the firmware file and attempt the upgrade again 99 00 02 Upgrade not performed timeout during receive Description Remote firmware upgrade...

Page 399: ...e with the network environment Make sure that there is a good connection to the device and attempt the upgrade again or upgrade using the easy access USB port 99 00 05 Upgrade not performed timeout during receive Description A remote firmware upgrade RFU was not performed I O time out when reading image data Recommended action The most common cause is an issue with the network environment Make sur...

Page 400: ...ror when reading image data Recommended action 1 Download the RFU file and attempt the upgrade again 2 If the error persists replace the hard disk 99 00 09 Upgrade canceled by user Description A remote firmware upgrade RFU was not performed The RFU was canceled by the user Recommended action Re send the RFU 99 00 10 Upgrade canceled by user Description A remote firmware upgrade RFU was not perform...

Page 401: ... not performed Header number is 2 but header size doesn t match version 2 size Recommended action Download the RFU file again Make sure that you download the file for the correct product model Re send the RFU 99 00 14 Upgrade not performed the file is invalid Description A remote firmware upgrade RFU was not performed The file is invalid Recommended action Download the RFU file again Make sure tha...

Page 402: ...ile downloading the bundle Recommended action Download the correct firmware file from www hp com go ljMFPM725_firmware and then re send the firmware upgrade 99 00 27 only Turn the product off and then on again Re send the firmware upgrade If the error persists try the sending the upgrade by another method USB or HP Embedded Web Server 99 01 XX Description 99 01 00 99 01 10 99 01 20 99 01 21 A firm...

Page 403: ...iption Preboot menu error The installed disk is installed in a product configured for a encrypted hard disk Recommended action Open the Preboot menu and then select Lock Disk to lock the disk 99 09 62 Unknown disk Description Preboot menu error The installed disk was previously locked in another product Recommended action Install a new disk or use the Preboot menu to unlock this disk If the disk i...

Page 404: ...the RFU 99 09 66 No disk installed Description A disk drive is not installed in the product Recommended action 1 Install a compatible hard disk drive 2 If a compatible hard disk is installed reseat the hard disk to make sure it is correctly connected 3 If the error persists replace the hard disk drive 99 09 67 Disk is not bootable please download firmware Description The product has a non secure d...

Page 405: ...d storage device 99 XX YY Description Firmware installation error Recommended action Reload the firmware Binname full Remove all paper from bin Description The specified output bin is full Recommended action Empty the bin to continue printing Bad optional tray connection Description The optional tray is not connected not connected correctly or a connection is not working correctly Recommended acti...

Page 406: ... supply has reached the very low condition HP s warranty on that supply has ended NOTE When an HP supply has reached its approximated end of life the HP Premium Protection Warranty ends Black Cartridge very low To continue touch OK Description The toner cartridge has reached the very low condition Recommended action Actual supply life remaining may vary Consider having a replacement available The ...

Page 407: ...ted and no new files can be written to it Recommended action Press the Clear button to clear the error Card slot not initialized To clear touch Clear Description This file storage component must be initialized before use Recommended action Use the embedded Web server or HP Web Jetadmin to initialize the component Cartridge ship mode Description Manufacturing use only should not be seen in field Re...

Page 408: ...en Recommended action 1 Close the left door 2 If the error persists verify the J35 connector is fully seated on the DC controller PCA 3 Use the Manual sensor test menu to verify the left door sensor functionality If necessary replace the sensor Close right door Description A door on the right side of the product is open Recommended action 1 Close the right door 2 If the error persists use the manu...

Page 409: ... Press the View Jobs option to view and delete the stored jobs Press the Print option to print and delete stored jobs Sign in might be required The error will automatically clear when there is enough disk space to process jobs Disk low Delete stored jobs Description The disk is running out of storage space If the user does not delete stored jobs the disk will run out of space and there will not be...

Page 410: ...touch Clear Description The specified device failed Recommended action Press the Clear button to clear the message EIO file operation failed To clear touch Clear Description A PJL file system command attempted to perform an illogical operation Recommended action Press the Clear button to clear the message EIO file system is full To clear touch Clear Description A PJL file system command could not ...

Page 411: ...escription No product events are in the log Recommended action No action is necessary Fuser Kit Low Description The product indicates when a supply level is low Recommended action Replace the fuser kit NOTE After replacing the fuser kit reset the fuser page counter by selecting the New Fuser Kit item in the Reset Supplies sub menu Fuser Kit very low Description The product indicates when a supply ...

Page 412: ...t item in the Reset Supplies sub menu Incompatible supply Description The indicated supply is not compatible with this product 10 00 35 event code Black toner cartridge 10 23 35 event code Fuser kit Recommended action Replace the incompatible supply Incompatible supplies Description The toner cartridge or other supply items are installed that were not designed for this product The product cannot p...

Page 413: ...t while the product is in use Reseat the fuser Install supplies Description More than one supply is missing or is installed incorrectly 10 00 15 event code Black toner cartridge 10 23 15 event code Fuser kit Recommended action 1 Press the OK button to identify which supplies need to be replaced 2 Press the OK button a second time for more information about the specific supply 3 Insert the supply i...

Page 414: ...ear Description The internal disk is protected and no new files can be written to it Recommended action Press the Clear button to clear the message Internal disk not found Description The product cannot find the hard drive Recommended action Check the hard drive cable connections Internal disk not functional Description The product internal disk is not working correctly Recommended action 1 Turn o...

Page 415: ...ad Tray 1 Type Size To continue touch OK Description Tray 1 is empty Recommended action Load Tray 1 with the requested paper Or if paper is already in Tray 1 press the OK button to print If paper is in another tray remove the paper and insert it in Tray 1 and then press the OK button Load Tray X Size Description This message appears even though there is paper loaded in the tray Recommended action ...

Page 416: ...ontinue touch OK Description This message appears when the indicated tray is selected but is not loaded and other paper trays are available for use It also appears when the tray is configured for a different paper type or size than the print job requires Recommended action 1 Load the correct paper in the tray 2 If prompted confirm the size and type of paper loaded 3 Otherwise press the OK button t...

Page 417: ...der tray Connectors J752 J852 J952 on the paper feeder tray paper out sensor and the connector J2003 on the paper feeder controller PCA HCI Connector J3201 on the paper feeder tray paper out sensor and the connector J3005 or J3015 on the HCI controller PCA Load Tray X Type Size To use another tray touch Options Description This message appears when the indicated tray is selected but is not loaded ...

Page 418: ...e To continue touch OK Description This message appears when manual feed is selected Tray 1 is not loaded and other trays are available Recommended action Load tray with requested paper If paper is already in tray press the Help button to exit the message and then press the OK button to print To use another tray clear paper from Tray 1 press the Help button to exit the message and then press the O...

Page 419: ...er tray touch Options Description This message appears when manual feed is selected Tray 1 is not loaded and other trays are available Recommended action Load tray with requested paper To use another tray clear paper from Tray 1 press Options to select a different tray Moving solenoid Description The solenoid is moving as part of a component test Recommended action To exit press X Moving solenoid ...

Page 420: ...ed on the DC controller 4 Use the Manual Sensor Test menu items to test the sensor functionality If necessary replace the sensor PS1 Paperless mode Description This is a test mode used in manufacturing and should not be seen on a normally operating product Recommended action Contact HP support for steps to resolve this condition Printing Engine Test Description The product is printing an engine te...

Page 421: ...ystem because the file system was full Recommended action Press the Clear button to clear the error RAM Disk is write protected To clear touch Clear Description The product is protected and no new files can be written to it Recommended action Press the Clear button to clear the message RAM Disk not initialized To clear touch Clear Description The RAM disk file system must be initialized before it ...

Page 422: ...ut condition Recommended action Install a new toner cartridge Replace Fuser Kit Description The product indicates when the fuser kit is at its estimated end of life The actual life remaining might be different than the estimation Have a replacement fuser kit available to install when print quality is no longer acceptable The fuser kit does not need to be replaced now unless the print quality is no...

Page 423: ... event codes depend on which supplies are at the end of life 10 00 70 event code Black toner cartridge 10 23 70 event code Fuser kit 10 22 70 event code Transfer kit Recommended action Press the OK button to find out which supplies need to be replaced Configure the product to continue printing by using the Manage Supplies menu ROM disk device failed To clear touch Clear Description The specified d...

Page 424: ...Recommended action 1 Load the correct paper 2 Verify that the paper is positioned correctly 3 Close the tray and verify that the control panel lists the correct paper size and type Reconfigure the size and type if necessary 4 If necessary use the control panel menus to reconfigure the size and type settings for the specified tray 5 Make sure that connectors J513 J507 and J501 are fully seated on t...

Page 425: ...when print quality is no longer acceptable To continue printing in color either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel NOTE When an HP supply has reached its approximated end of life the HP Premium Protection Warranty ends Supply memory warning Description Unable to read cartridge data NOTE Any repair required as a result of using cartr...

Page 426: ... connector on the assembly is correctly connected and fully seated 3 If the error persists use the paper size switches SW2 3 SW82 83 SW92 93 test in the Tray Bin Manual Sensor Test to test the switches If they do not respond replace associated the lifter drive assembly Tray X overfilled Remove excess paper Description A tray in the product is overfilled with paper Printing can continue from a diff...

Page 427: ...ed The product will restart automatically to complete the firmware update Unable to install the firmware Description The product displays this message when one of the following conditions occurs during a firmware upgrade A file I O error occurs when there is an interruption while reading the firmware upgrade file A firmware installation is already in progress possibly by a remote service applicati...

Page 428: ...ct will either shut down or slow down unless the user acknowledges the condition Recommended action Press the OK button to continue Unsupported supply installed To continue touch OK Description One or more genuine HP supplies designed for a different product are installed These supplies are not supported by the product The product may either shut down or slow down Recommended action The installed ...

Page 429: ...oo much power Remove USB and turn off then on Description A USB accessory is drawing too much electrical current Printing cannot continue Recommended action Remove the USB accessory and then turn the product off and then on Use a USB accessory that uses less power or that contains its own power supply USB accessory not functional Description A USB accessory is not working correctly Recommended act...

Page 430: ...ize the component USB storage accessory removed Clearing any associated data Description This message displays for six seconds after removal of the USB storage accessory Recommended action Press the Hide button to remove this message USB storage device failure To clear touch Clear Description The specified device failed Recommended action Press the Clear button to clear the message USB storage fil...

Page 431: ...using used cartridges is not covered under warranty Supply status and features depending on supply status are not available Used supply installed To continue touch OK Description The product displays this message when a used supply a remanufactured or refilled genuine HP or non HP product has been installed 10 00 34 event code Black toner cartridge Recommended action Install new supplies If you be...

Page 432: ...control panel message section of this manual Figure 2 76 Sample event log Event Log Page 1 5 6 1 2 3 4 8 7 1 Product information 2 Event number 3 Date and time 4 Engine cycles 5 Event log code 6 Firmware version number 7 Description of personality 8 Consecutive Repeats 400 Chapter 2 Solve problems ENWW ...

Page 433: ...n the sign in screen select the Service Access Code option from the drop down list 4 Enter the following service access code for this product 5 Open the Event Log menu 6 The event log displays on the screen To print it touch the Print button Clear an event log 1 From the Home screen on the product control panel scroll to and touch the Device Maintenance button 2 Open the Service menu 3 On the sign...

Page 434: ...uring the firmware download The most common cause is an issue with the network environment Ensure there is a good connection to the product and attempt the firmware upgrade again or upgrade the firmware using the USB walk up port 99 00 06 99 00 07 99 00 08 Remote firmware upgrade bdl was not performed There was an error reading the firmware file 1 Download the firmware again 2 If the error persist...

Page 435: ...l Attempt the upgrade again 99 00 20 The bundle is not for this product Download the firmware file again and attempt the upgrade again 99 00 21 The bundle is not signed with the correct signature or the signature is invalid 99 00 22 The bundle header version is not supported by this firmware 99 00 23 The package header version is not supported by this firmware 99 00 24 99 00 25 99 00 26 The format...

Page 436: ... troubleshoot jams in the product 1 Document feeder 2 Stapler stacker 3 Output path 4 Duplex path for two sided printing 5 Stapler stacker output bin 6 Output bin 7 Toner cartridge 8 Input trays 9 Optional input trays 404 Chapter 2 Solve problems ENWW ...

Page 437: ...R12 SR9 SR6 SR8 Figure 2 78 Product base paper path and sensor locations 2 of 2 Simplex paper path Duplex reverse sensor Duplex re pickup sensor Duplex paper path SR1 SR2 Figure 2 79 1x500 paper feeder paper path and sensor locations SR1 PF cassette media feed sensor ENWW Clear jams 405 ...

Page 438: ...ensor PD cassette 2 media feed sensor PD cassette 3 media feed sensor SR81 3x500 only SR91 3x500 only Figure 2 81 High capacity input HCI paper path and sensor locations PS3301 PS3302 PS3305 HCI left cassette media feed sensor HCI media feed sensor HCI right cassette media feed sensor 406 Chapter 2 Solve problems ENWW ...

Page 439: ... navigation feature assists you in clearing jams by providing step by step instructions on the control panel When you complete a step the product displays instructions for the next step until you have completed all steps in the procedure Clear jams in the document feeder 1 Lift the latch to release the document feeder cover ENWW Clear jams 407 ...

Page 440: ...er cover 3 Lift the jam access door and remove any jammed paper If necessary rotate the green wheel at the front of the document feeder to remove jammed paper 4 Close the document feeder cover 408 Chapter 2 Solve problems ENWW ...

Page 441: ...ible from the output bin grasp the leading edge and remove it Clear jams in the stapler stacker 1 If paper is visible in the stapler stacker output bin grasp the leading edge of the paper and slowly pull the paper out of the product ENWW Clear jams 409 ...

Page 442: ...2 Open the upper left door 3 Press the green tab down to open the bar 410 Chapter 2 Solve problems ENWW ...

Page 443: ...er out of the product 5 Close the upper left door door Make sure that both sides of the door snap into place Clear staple jams To reduce the risk of staple jams make sure that you staple 30 or fewer pages of paper 80 g m2 20 lb at a time ENWW Clear jams 411 ...

Page 444: ...1 Open the stapler door 2 Remove the staple cartridge 3 Remove any loose staples from the product 412 Chapter 2 Solve problems ENWW ...

Page 445: ...4 Lift up the lever on the front of the staple cartridge 5 Remove the sheet of staples from the stapler 6 Push down the lever on the front of the staple cartridge ENWW Clear jams 413 ...

Page 446: ...7 Insert the staple cartridge 8 Close the stapler door Clear jams in Tray 1 1 Slowly pull the jammed paper out of the product 414 Chapter 2 Solve problems ENWW ...

Page 447: ...e access door If the jammed page is visible gently pull it out of the product 2 3 2 If you were not able to clear the jam by using the right side access door slide the tray out of the product 3 Remove any damaged paper from the tray ENWW Clear jams 415 ...

Page 448: ...t will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the toner cartridge area 3 5 Close the tray NOTE Before replacing the tray make sure the paper is flat in the tray at all four corners and below the tabs on the guides 6 Close the right side access door 2 3 416 Chapter 2 Solve problems ENWW ...

Page 449: ...sheet tray 2 3 3 If the edge of the paper is visible in the feed area slowly pull the paper toward the right side and out of the product NOTE Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the upper right door 2 3 ENWW Clear jams 417 ...

Page 450: ...et tray 2 3 5 Close the right side access door and the 500 sheet tray jam access door 4 2 3 Clear jams in the 3 500 sheet high capacity tray 1 Open the right and left sides of the tray 4 418 Chapter 2 Solve problems ENWW ...

Page 451: ...move any damaged sheets of paper 4 3 Above the right side tray press the green button to release the jam access plate 4 4 If jammed paper is in the feed area pull it down to remove it 4 ENWW Clear jams 419 ...

Page 452: ...ush up on the jam access plate to close it 4 6 Close the right and left sides of the tray 4 7 Open the jam access door on the right side of the high capacity tray cabinet 420 Chapter 2 Solve problems ENWW ...

Page 453: ...lease plate and remove any jammed paper 9 Close the jam access door on the right side of the high capacity tray cabinet Clear jams from the toner cartridge area 1 Press the cartridge door release button ENWW Clear jams 421 ...

Page 454: ...emove the toner cartridge CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes 4 Pull the green tab down to open the metal plate inside the product 422 Chapter 2 Solve problems ENWW ...

Page 455: ...to the product If loose toner falls into the product it might cause temporary problems with print quality Loose toner should clear from the paper path after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 6 Replace the toner cartridge 7 Close the cartridge door ENWW Clear jams 423 ...

Page 456: ...he fuser door on the left side of the product CAUTION The fuser can be hot while the product is in use 2 Push down on the green tab to open the fuser jam access cover 3 Remove any paper from the fuser 424 Chapter 2 Solve problems ENWW ...

Page 457: ...4 Close the fuser jam access cover 5 Close the fuser door ENWW Clear jams 425 ...

Page 458: ...Clear jams from the duplexer 1 Remove the duplexer 2 Remove any paper from the duplexer 3 Reinstall the duplexer 426 Chapter 2 Solve problems ENWW ...

Page 459: ...ay 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray 6 Make sure the printing environment is within recommended specifications The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 Open the product and remove any jammed sheets of paper 2 Load the t...

Page 460: ... the paper stack is straight and the guides are against the paper stack The document feeder input tray or output bin might contain more than the maximum number of pages Make sure the paper stack fits below the guides in the input tray and remove pages from the output bin Verify that there are no pieces of paper staples paper clips or other debris in the paper path Clean the document feeder rollers...

Page 461: ...rint Quality Adjust Paper Types 3 Select a paper type and then select the mode to adjust 4 Select a value for the mode and then touch the Save button Table 2 32 Print modes under the Adjust Paper Types sub menu Print Mode Normal mode Heavy Mode Card Stock Mode Transparency Mode Envelope Control Label Mode Extra Heavy Mode Light Mode Extra Light Mode Rough Mode Bond mode Mid weight mode NOTE Not al...

Page 462: ...en the product is in a high humidity environment and print quality defects occur on color transparencies on the first page of a print job With all other paper types set to High when the product is in a high humidity environment and light density occurs on the first page of a print job Table 2 33 MP modes under the Optimize submenu Line Detail Normal Up Off Environment Set to Low Temp if the produc...

Page 463: ... roller or duplex re pickup roller 38 mm Input accessory feed roller 42 mm Output roller intermediate output roller 43 mm Fuser output roller 44 mm Primary charging roller cassette separation roller registration roller output accessory feed roller 1 re pickup roller 47 mm Transfer roller 48 mm Feed roller 57 mm Developer roller output accessory feed roller 2 75 mm Fuser film 94 mm Pressure sensiti...

Page 464: ...the toner cartridge is fully installed 2 The toner cartridge might be almost empty Check the supplies status and replace the toner cartridge if necessary 3 The paper might not meet HP specifications for example the paper is too moist or too rough Light print entire page 1 Make sure that the toner cartridge is fully installed 2 Make sure that the Economode setting is turned off at the control panel...

Page 465: ... replaced step 8 replace the high voltage power supply Specks front or back of the page is dirty Specks might appear on a page after a jam has been cleared 1 The paper might be dirty Use a new package of paper Make sure that the paper is stored correctly See your product user guide 2 Print a few more pages to see if the problem corrects itself 3 Clean the inside of the product and run a cleaning p...

Page 466: ...lace the fuser 7 The high voltage power supply might be damaged Replace the high voltage power supply Lines A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the product and run a cleaning page to clean the fuser 3 The photosensitive drum might be scratched Replace the toner cartridge 4 The fuser inlet g...

Page 467: ...r roller If the toner on the drum is faint replace the laser scanner 10 The high voltage power supply might be damaged Replace the high voltage power supply Toner smear 1 Print a few more pages to see if the problem corrects itself 2 Try using a different type of paper 3 Make sure that the environmental specifications for the product are being met 4 Clean the inside of the product and run a cleani...

Page 468: ...heufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs Sincerely Mr Scmehnjcj This type of defect might occur when using preprinted forms or a large quantity of narrow paper Verify that the preprinted ink used on forms meets HP specifications for use in laser printers 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are...

Page 469: ...g envelopes so that they lie flat Vertical white lines 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are using meet HP specifications For more information see the product user guide 3 The photosensitive drum might be scratched or the developing roller might be damaged Replace the toner cartridge 4 The laser beam window might b...

Page 470: ... might need to be replaced 5 If the transfer roller is deformed or damaged replace the roller 6 The transfer roller shaft might be dirty poor contact Remove the transfer roller and clean the shaft 7 The high voltage power supply might be damaged Replace the high voltage power supply Scattered lines 1 Make sure that the type and quality of the paper you are using meet HP specifications For more inf...

Page 471: ...y menu Decrease the Toner density setting Random image repetition If an image that appears at the top of the page in solid black repeats further down the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in Change the tone darkness of the field that the repeated image appears in Change the ...

Page 472: ...f the following problems Specks of toner are on the printed pages Toner is smearing on the printed pages Repeated marks occur on the printed pages Use the following procedure to print a cleaning page 1 From the Home screen on the product control panel scroll to and touch the Device Maintenance button 2 Open the following menus Calibration Cleaning Cleaning Page 3 Touch the Print button to print th...

Page 473: ...n off the product and then disconnect the power cable from the electrical outlet 2 Open the scanner lid Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges ENWW Clean the product 441 ...

Page 474: ...TE If you are having trouble with streaks on copies when you are using the document feeder be sure to clean the small strip of glass on the left side of the scanner NOTE See this English language video for a demonstration of how to identify and clean debris that causes streaks on copies www youtube com watch v CGn7FJvH8sE 4 Connect the power cable to an outlet and then press the power button to tu...

Page 475: ...1 Lift the document feeder latch 2 Open the document feeder cover ENWW Clean the product 443 ...

Page 476: ...the feed rollers and the separation pad using compressed air or a clean lint free cloth moistened with warm water NOTE Lift up the roller assembly so you can clean the second roller 4 Close the document feeder cover 444 Chapter 2 Solve problems ENWW ...

Page 477: ...er can slow the print job Print in smaller batches on a different type of paper or on a different size of paper Pages did not print The product might not be pulling paper correctly Make sure paper is loaded in the tray correctly The paper is jamming in the product Clear the jam The USB cable might be defective or incorrectly connected Disconnect the USB cable at both ends and reconnect it Try prin...

Page 478: ... duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect The product has a poor physical connection 1 Verify that the product is attached to the correct network port using a cable of the correct length 2 Verify that cable connections are secu...

Page 479: ...nfigured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they us...

Page 480: ...service access code for this product 05072513 The following menu items appear in the Service menu First level Second level Value Description Event Log Allows you to print or view the product event log Clear Event Log Use this item to clear the product event log Cycle Counts Total Engine Cycles Refurbish Cycle Count Use this item to record the page count when the product was refurbished Maintenance...

Page 481: ...Settings Leading edge glass Left Side Glass Serial Number Set the serial number Service ID Use this item to show the date that the product was first used on the control panel This eliminates the need for users to keep paper receipts for proof of warranty Cold Reset Paper When you perform a cold reset the paper size that is stored in NVRAM is reset to the default factory setting If you replace a fo...

Page 482: ...list Generate Pulse Burst Select a value from the list Generate Tone Dial Number Enter dial number Generate Pulse Dial Number Enter dial number Generate Single Modem Tone Range 1100 2100 Hz Default 2100 Hz Line Measurements Fax Transmit Signal Loss Test Support Continuous Scan 2 sided Save to Disk Continuous Copy 2 sided Save to Disk Raw Scan 2 sided Mechanical Calibration Continuous Print from US...

Page 483: ...tion from the drop down list 4 Enter the following service access code for this product 05072513 5 Touch the Service ID 6 To calculate YY subtract 1990 from the calendar year For instance if the product was first used in 2002 calculate YY as follows 2002 1990 12 YY 12 7 Subtract 1 from 10 October is the tenth month of the year 10 1 9 Multiply 9 by 30 9 x 30 270 or add 17 to 270 270 17 287 Thus DDD...

Page 484: ...at Disk and Partial Clean functions Active and repository firmware locations The firmware bundle consists of multiple parts The main components are the Windows CE Operating System and the product peripheral firmware files There are two locations partitions on the hard drive where the firmware components are stored The Active where the Operating System and firmware currently are executing The Repos...

Page 485: ...retain customer defined settings See the Backup Restore item in the Device Maintenance menu Reasons for performing Partial Clean The product continually boots up in an error state NOTE Try clearing the error prior to executing a 3 Partial Clean The product will not respond to commands from the control panel Executing the 3 Partial Clean function is helpful for troubleshooting hard disk problems To...

Page 486: ...duct is unusable HP recommends backing up product configuration data before executing a 2 Format Disk if you need to retain customer defined settings See the Backup Restore item in the Device Maintenance menu Reasons for performing a Format Disk The product continually boots up in an error state NOTE Try clearing the error prior to executing a 2 Format Disk The product will not respond to commands...

Page 487: ...s environment phone system Standard home phones and the fax accessory use an analog phone signal Some PBX systems are digital and might not be compatible with the fax accessory You need to have access to a standard analog phone connection to be able to send and receive faxes Roll over lines A phone system feature where a new call rolls over to the next available line when the first incoming line i...

Page 488: ...ot receive faxes If the rings to answer setting for the fax accessory is lower than that of the messaging service the fax accessory answers all calls Does your phone line have a call waiting feature If the fax telephone line has an activated call waiting feature a call waiting notice can interrupt a fax call in progress which causes a communication error Ensure that a call waiting feature is not a...

Page 489: ...onfigurations could be disabling the feature Operational Enabled1 The analog fax accessory is installed and ready Operational Disabled1 The fax accessory is installed but you have not configured the required fax settings yet The fax accessory is installed and operational however the HP Digital Sending utility has either disabled the product fax feature or has enabled LAN fax When LAN fax is enable...

Page 490: ...iguration utility to enable the fax address book feature Not able to locate the Fax settings in HP Web Jetadmin Fax settings in HP Web Jetadmin are located under the device s status page drop down menu Select Digital Sending and Fax from the drop down menu The header is appended to the top of the page when the overlay option is enabled For all forwarded faxes the product appends the overlay header...

Page 491: ...ges in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a VoIP service Begin with the fax speed set in Fast V 34 mode and with Error Correction Mode ECM turned on The V 34 protocol handles any changes in transmission speed needed to accommodate VoIP networks If numerous errors or retries occur with the fax speed set to Fast set it to Medium V 17 If errors and retries p...

Page 492: ...wer for the voice mail Faxes are being received very slowly You might be receiving a complex fax such as one with many graphics Complex faxes take longer to transmit The sending fax machine might have a slow modem speed The fax accessory only receives the fax at the fastest modem speed the sending fax machine can use Wait for the fax transmission to complete The resolution at which the fax was sen...

Page 493: ...usually show up in the call report as a No Fax Detected error Because these are voice calls and not a fax error no action is necessary The incoming fax was interrupted Verify that the fax telephone line does not have an activated call waiting feature A call waiting notice can interrupt a fax call in progress which causes a communication error The Fax Printing Schedule feature is set to the Always ...

Page 494: ...The receiving fax machine might be malfunctioning Try sending to another fax machine The phone line might not be working Disconnect the fax accessory from the phone jack and connect a phone Try to make a phone call to ensure the phone line is working The phone line might be noisy or poor quality Try using a slower fax speed to improve the reliability of transmission Use the Fax Dialing Settings me...

Page 495: ...e not arriving at the receiving fax machine The receiving fax machine might be turned off or might have an error condition such as being out of paper Ask the recipient to make sure the fax machine is turned on and ready to receive faxes A fax might be in memory because it is waiting to redial a busy number or there are other jobs ahead of it waiting to be sent If a fax job is in memory for either ...

Page 496: ...eport and the Fax T 30 Trace The numeric code is shown in parentheses after the text part of the message in the reports The fax modem generates the numeric code Usually a numeric code of 0 indicates a normal modem response Some messages always display a numeric code of 0 other messages can have a range of numeric codes and a few messages have no numeric code Usually a numeric code of 0 indicates a...

Page 497: ...mpatible page width or page had too many bad lines Try resending fax if the error persists contact service Failed 17 or 36 Lost telephone connection between sender and receiver The issue might be due to voice calls interrupting the fax or a person answering the call Try resending the fax Failed or Communication Error Any besides 17 or 36 General communications issue where the fax transmission was ...

Page 498: ...y retry Failed Any besides 17 or 36 General communications issue where the fax transmission was interrupted or did not proceed as expected Ask the sender to resend the fax if the error persists contact support Space Fail 0 Unable to read or write image file to disk could be corrupt product disk or no space on disk Ask the sender to resend the fax if the error persists contact support Memory Error ...

Page 499: ...his report before contacting HP customer support Fax V 34 This setting controls the modem s method of transmission The Normal setting allows the modem to select any of the supported fax speeds up to 33 600 bps The Off setting sets the fax speed to 14 400 bps or lower depending on the speed settings for sending and receiving Fax Speaker Mode In Normal mode the modem speaker is turned on during dial...

Page 500: ...PR or Port 9100 methods of upgrading Use one of the following methods to upgrade the firmware for this product Embedded Web Server 1 Open a Web browser window on the computer 2 Enter the product IP address in the address bar and then press Enter 3 Select the Firmware upgrade link from within the Troubleshooting tab NOTE If you get a warning screen follow the instructions for setting an administrat...

Page 501: ...back arrow button to return to the Pre boot menu home screen 10 Touch the down arrow button to scroll to Administrator Touch the OK button to select it 11 Touch the down arrow button to scroll to Download Touch the OK button to select it 12 Touch the down arrow button to scroll to USB Thumbdrive Touch the OK button to select it 13 Several bdl files might be listed Touch the down arrow button to sc...

Page 502: ...the front of the product and then touch the OK button 6 Touch the xxxxxxx bdl file and then touch the Upgrade button TIP If there is more than one xxxxxxx bdl file on the storage device make sure that you select the correct file for this product 7 When the product prompts you to confirm the upgrade touch the Upgrade button When the upgrade is complete the product will initialize NOTE The upgrade p...

Page 503: ... Premium Protection Warranty LaserJet toner cartridge limited warranty statement HP policy on non HP supplies HP anticounterfeit Web site Data stored on the toner cartridge End User License Agreement OpenSSL Customer self repair warranty service Customer support ENWW 471 ...

Page 504: ...fication or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY Q...

Page 505: ...S STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 473 ...

Page 506: ...HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALL...

Page 507: ... or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP toner cartridge or refilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage ENWW HP policy on non HP supplies 475...

Page 508: ...uine and take steps to resolve the problem Your toner cartridge might not be a genuine HP toner cartridge if you notice the following The supplies status page indicates that a non HP supply is installed You are experiencing a high number of problems with the cartridge The cartridge does not look like it usually does for example the packaging differs from HP packaging 476 Appendix A Service and sup...

Page 509: ...formation helps HP design future products to meet our customers printing needs The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of the toner cartridge or their product HP collects a sampling of the memory chips from toner cartridges returned to HP s free return and recycling program HP Planet Partners www hp com re...

Page 510: ...ou cannot find a Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided y...

Page 511: ...e your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE...

Page 512: ... 2009 Hewlett Packard Development Company L P Rev 04 09 480 Appendix A Service and support ENWW ...

Page 513: ...ABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED...

Page 514: ... service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a ...

Page 515: ...re on the flyer that was in the box with your product or at www hp com support Get 24 hour Internet support www hp com support ljMFPM725 Download software utilities drivers and electronic information www hp com go ljMFPM725_software Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com ENWW Customer support 483 ...

Page 516: ...484 Appendix A Service and support ENWW ...

Page 517: ...B Product specifications Physical specifications Power consumption electrical specifications and acoustic emissions Environmental specifications ENWW 485 ...

Page 518: ... 6 kg 85 lb Table B 2 Product dimensions with all doors and trays fully opened Product model Height Depth Width M725dn 955 mm 37 6 in 1139 mm 44 8 in 981 mm 38 6 in M725f 1506 mm 59 3 in 1171 mm 46 1 in 1112 mm 43 8 in M725z 1538 mm 60 6 in 1171 mm 46 1 in 1112 mm 43 8 in M725z 1538 mm 60 6 in 1171 mm 46 1 in 1112 mm 43 8 in Power consumption electrical specifications and acoustic emissions See ww...

Page 519: ...on FCC regulations Environmental product stewardship program Declaration of conformity Declaration of conformity fax models Certificate of Volatility Safety statements Additional statements for telecom fax products ENWW 487 ...

Page 520: ...talled and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s a...

Page 521: ... STAR qualified imaging products Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Toner consumption EconoMode uses less toner which might extend the life of the toner cartridge HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print...

Page 522: ...cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to http www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet toner cartridges after use Please fol...

Page 523: ...Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supp...

Page 524: ...about recycling programs go to www hp com recycle Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safe...

Page 525: ...ment system HP s end of life product return and recycling program Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment ENWW Environmental product stewardship program 493 ...

Page 526: ...ts of the EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the EuP Directive 2005 32 EC and carries the CE Marking accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesire...

Page 527: ... Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Straße 140 D 71034 Böblingen Germany FAX 49 7031 14 3143 www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 495 ...

Page 528: ... product herewith complies with the requirements of the EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the EuP Directive 2005 32 EC and carries the CE Marking accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received ...

Page 529: ...e or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Straße 140 D 71034 Böblingen Germany FAX 49 7031 14 3143 www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity fax models 497 ...

Page 530: ...duct configuration data required for the device to function User modifications are limited to downloading digitally signed HP firmware images There are no steps to clear this data Type Flash EEPROM etc Size User Modifiable Function Steps to clear memory ICB EEPROM 32KB Yes No Backup device for critical system counters and product configuration information There are no steps to clear this data Type...

Page 531: ...tics e g Cellular phone Bluetooth Yes No If Yes please describe below Purpose Frequency Bandwidth Modulation Effective Radiate Power ERP Specifications Other Transmission Capabilities Does the device employ any other methods of non wired access to transmit or receive any data whatsoever e g anything other than standard hard wired TCP IP direct USB or parallel connections Yes No If Yes please descr...

Page 532: ...e during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class A requirements Conforme à la classe A des normes canadiennes de compatibilité électromagnétiques CEM VCCI statement Japan Power cord instru...

Page 533: ...n käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle VARNING Om apparaten används på annat sätt än i bruksanvisning specificerats kan användaren utsättas för osynlig laserstrålning som överskrider gränsen för laserklass 1 HUOLTO HP LaserJet Enterprise MFP M725dn M725f M725z M725z kirjoittimen sisällä ...

Page 534: ...let alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa Älä katso säteeseen VARNING Om laserprinterns skyddshölje öppnas då apparaten är i funktion utsättas användaren för osynlig laserstrålning Betrakta ej strålen Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 502 Appendix C Regulatory information ENWW ...

Page 535: ...kte Sonneneinstrahlung kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der dargestellten Zeichen kommen Substances Table China Restriction on Hazardous Substances statement Turkey Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Restriction on Hazardous Substances statement Ukraine Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяк...

Page 536: ...e item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s netwo...

Page 537: ...d that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone Consumer Protection Act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any m...

Page 538: ... each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 L indice d équivalence de la sonnerie IES sert à indiquer le nombre maximal...

Page 539: ...leaning page printing 217 cleaning paper path 440 product 440 rollers 442 scanner glass 440 cleaning page 294 cleaning stage image formation operations 29 clock error message 296 cold reset 449 components diagnostic tests 184 diagrams of 187 configuration page 133 configuration pages information 220 printing 218 connectivity LED 134 control panel Administration menu 221 Backup Restore menu 293 Cal...

Page 540: ...ns 486 electronic hardware recycling 492 end of life disposal 491 engine diagnostics 135 engine control system operations 4 engine test 135 envelopes wrinkled problem solving 437 environmental stewardship program 489 error codes 464 error messages event log listed numerically 401 numerical list 296 types of 296 event log 133 clear 401 448 information 220 messages listed numerically 401 print 401 v...

Page 541: ... of events messages listed numerically 401 loop control 48 loose toner problem solving 435 low voltage power supply engine control system operations 4 low voltage power supply PCA 11 LSTR last rotation period 3 M Manage Supplies menu control panel 270 Manage Trays menu control panel 273 manual print modes 429 material restrictions 491 Material Safety Data Sheet MSDS 492 measurements product 486 me...

Page 542: ...266 PRINT period 3 print quality black page 437 blurred 439 dropouts 434 gray background 435 horizontal lines 434 image defects 432 light print 432 lines 434 loose toner 435 manual print modes 429 misformed characters 436 repeating defects 436 repetitive images 439 scattered lines 438 smeared toner 435 specks 433 test pages 217 tire tracks 438 white horizontal lines 437 white lines vertical 437 wh...

Page 543: ...7 sequence of operations 4 serial number 449 Service ID convert to date 449 restore 449 Service menu options 448 Service menu control panel 295 service settings 467 settings restore factory 451 skewed pages 436 slow fax reception 460 slow fax transmission 462 smeared toner problem solving 435 software software license agreement 478 solve problems 111 solving direct connect problems 446 network pro...

Page 544: ...erical list 401 flowchart 122 jams 404 lights using 133 network problems 446 pages not printing 445 pages printing slowly 445 paper feed problems 427 PBX systems 462 power 123 process 122 reports and tools 133 scanner calibration 132 scanning subsystem 132 slow fax reception 460 slow fax transmission 462 status page 133 USB cables 445 Troubleshooting menu control panel 289 U understand the lights ...

Page 545: ......

Page 546: ... 2013 Hewlett Packard Development Company L P www hp com CF066 91023 CF066 91023 CF066 91023 ...

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