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Troubleshooting

for HP Jetdirect 200m and 250m

The main body of this troubleshooting procedure will diagnose faults in
the print server

hardware

; such diagnoses are the bedrock of sound

troubleshooting. There are, however, a couple of situations that may occur
during

installation

of a network printer that allow for a quick correction.

We mention these first in the section below; if they don't correspond to
the problem you are seeing with your print server, proceed to the
hardware troubleshooting pages.

We also discuss a few tools and techniques that you may find useful, both
for troubleshooting and for the general setup and maintenance of your
print server.

●

Installation Troubleshooting: Common Situations

❍

Installation fails (installer can't find printer driver)

❍

Installed printer stops working (DHCP problems)

❍

Computer stops connecting to network (possible DHCP
problem)

●

Hardware Troubleshooting

●

Some Handy Tools

❍

Install Network Printer Wizard ("the installer")

❍

Embedded web server

●

Some Useful Techniques

❍

Printing a configuration page

❍

Setting an IP address

❍

Performing a cold reset (reset to factory defaults)

Installation Troubleshooting: Common

Situations

Though the following paragraphs don't cover all of the problems that may
occur during installations, the few that we discuss are common and may
match your situation. If these don't look like they apply to your situation,
proceed with

hardware troubleshooting

Installation fails (installer can't find printer driver)

If the network printer

installer program

(the Install Network Printer

Wizard) can't find the right printer driver files to install on your

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Summary of Contents for jetdirect 250m

Page 1: ... information about the print server 4 Install the print server 5 Configure and manage the print server 6 Troubleshoot the print server 7 Get support for the print server 8 Specifications and regulatory information for the print server 9 Limited warranty for the print server 10 Some useful tools and techniques Tools Installer Embedded web server Techniques Printing a configuration page Setting a ne...

Page 2: ...entation for detailed instructions Do not connect the printer to your computer with a USB or parallel cable If your printer s CD is available keep it handy for use in step 3 below You will use the printer s CD instead of the HP Jetdirect CD it has all the software you need for a complete network installation When the printer is set up return to this poster and continue with step 2 2 Connect the pr...

Page 3: ...witch or router if your network cabling is hidden in the walls your connection may be a wall outlet Plug the other end into the print server Check the lights After a few seconds the status light should be ON solid green and one of the two link lights should be ON solid green If the lights on the print server are different from this pattern see the troubleshooting notes on the other side of this po...

Page 4: ...int server to poll the network for available protocols and services Print a configuration page by pushing the test button icon If the page does not print successfully see the troubleshooting notes on the other side of this poster ...

Page 5: ... s CD into your computer s CD drive The CD should start automatically and offer you a choice of buttons click on the Install button and follow the instructions on the screen If the CD does not start automatically double click on the SETUP program on the CD When the installer finishes and you can print to the network printer you have completed the installation If the printer s CD is not available i...

Page 6: ... software html MacOS Install the printer driver from the CD that came with the printer If that CD is not available you can get the driver from the Web at http www hp com cposupport software html If you need to print via the IP protocol use the LaserJet utility on the HP Jetdirect print server CD 4 Set up other computers as needed ...

Page 7: ...taller only on the server and set up the server for printer sharing Then each client computer must install the printer driver and connect to the shared printer on the network server An easy way to do this is to use the Microsoft Windows Point and Print function See your operating system documentation for details on Point and Print For basic information on peer to peer and client server printing se...

Page 8: ...installer again Check that the network cable is securely connected to the print server and that one of the link lights is ON solid green Wait 2 minutes for the print server to poll the network then run the installer again Perform a cold reset unplug the print server from the printer then plug it in while pressing the Test button Wait 2 minutes for the print server to poll the network then run the ...

Page 9: ...Green blinking quickly processing configuration page Amber blinking slowly fault follow the troubleshooting procedure ...

Page 10: ...o view a document The Network Basics Tutorial A brief overview of Networks Network Printing Installing a Network Printer Tips on Getting Started Answers to common questions Which CD should I use Where do I find the printer driver When do I stop ...

Page 11: ...The Network Basics Tutorial This tutorial tells you about Networks Network Printing Installing a Network Printer Click the button to continue ...

Page 12: ...Section 1 Networks Click the button to continue ...

Page 13: ...r computers to be able to Communicate send and receive e mail and participate in conferences Share information transfer files among systems and get information from central databases Share resources use shared printers scanners and servers ...

Page 14: ...NETWORKS The problem is standalone computers have no way to talk to each other so attempts at communication fail ...

Page 15: ...ows them to communicate The most common type of local area network may also be referred to as an Ethernet LAN or an Ethernet A typical LAN uses twisted pair wiring similar to telephone wiring to connect each computer to a central hub The hub transmits network communications between computers For details on LAN wiring click here ...

Page 16: ... the most popular grade Category 5 wiring has superior electrical characteristics and we strongly recommend it for all twisted pair networking applications The wire grade is usually marked on the cable jacket The equipment for a twisted pair LAN commonly operates at a data rate of either 10 Mbps megabits per second or 100 Mbps Category 5 wiring is required for 100 Mbps operation A 10 Mbps LAN can ...

Page 17: ...cable will not work in a network The connectors used with thin coax are BNC connectors The cable is a continuous cable up to 185 meters 606 feet long made up of shorter segments with BNC connectors at each end It connects to computers and other devices along its length using BNC T connectors and there is a 50 ohm terminator at each end of the cable This cabling scheme does not use a hub A thin coa...

Page 18: ...take up only a single slot but require a short cable that provides the RJ 45 jack For thin coaxial LANs A desktop computer typically connects to a thin coaxial LAN through a network interface card NIC built in BNC connections are uncommon Portable computers connecting to thin coaxial LANs use a PC card with a short cable that provides a BNC connection In all cases the LAN cable connects to the com...

Page 19: ...orate network with locations in many cities or countries These broader networks are often called WANs or wide area networks It is possible for a LAN to connect to such a network through a gateway a device that connects different types of networks The gateway can be a separate piece of equipment or it can include the LAN hub This latter type of gateway is becoming increasingly common for Internet c...

Page 20: ...d for standalone networks that don t connect to the Internet The network addresses shown in the illustration are sample IP addresses Other network addressing schemes you may encounter include IPX used with Novell NetWare networks DLC and AppleTalk In this tutorial we limit our discussion of network addressing to IP addressing as it is the most popular The number of possible IP addresses is huge So...

Page 21: ...Section 2 Network Printing Click the button to continue ...

Page 22: ...roach saves money there s less equipment to buy saves space users don t need to make space for a printer saves maintenance fewer printers mean less bother all with little inconvenience to users In fact shared printers may be more convenient nobody has to go without a printer or change to a different computer just to print and sharing may save enough money to let you purchase printers with more fun...

Page 23: ...ile storage You might want to use a network server for management of print jobs a function that may be useful for larger networks In such an application you will still probably want to use a print server because its small size gives you location flexibility Using a print server you can easily place your printers near your users while keeping the network server out of the way in a central computer ...

Page 24: ...ter slot and the type of network connection you need External print servers External print servers are for printers that don t have a built in slot The print server is a small module that sits next to the printer or mounts on the printer using a clip and connects to the printer s USB or parallel port using a standard printer cable A network cable plugs into the network connector on the print serve...

Page 25: ...ccept the print job and sends the job if the printer is free If the printer is not free the computer stores the job and keeps checking the printer until it is ready to accept the job If several computers send jobs to a printer at the same time printing for some of the computers may slow down as they spend time checking the printer and waiting for it to be available Peer to peer printing works well...

Page 26: ...hat have been submitted to it checking the printer s availability and sending the next job to the printer when it is free Client server printing works well on networks with heavy printing traffic It is typically used in large offices that have extensive networking facilities Choosing a topology If you don t know whether to use a peer to peer or a client server topology you may want to start with p...

Page 27: ...ormation it converts the ones and zeros into a correctly printed page The installer program for network printing needs to have the printer driver to complete the installation It usually turns out that the trickiest thing about the installation is knowing where to find the driver You may be able to find the driver on the CD that came with your printer on the Web or on your operating system CD If yo...

Page 28: ...Section 3 Installing a Network Printer Click the button to continue ...

Page 29: ...onnect the printer cable USB or parallel as appropriate between the printer and the print server Connect the network cable to the print server Switch on the printer s power Plug in the print server s power cord Push the Test button on the print server to print a configuration page on the printer this tests the connection between the print server and the printer For detailed instructions check your...

Page 30: ...llation is a wall outlet that has one or two network connectors In this case make your network connection by connecting a network cable between the print server and the wall outlet If you have any questions about such an installation check with your network administrator Note that the illustration shows only the data connections network cables and printer cable we have omitted power cords from the...

Page 31: ...on for details on Point and Print The installer program performs several major functions detects available printers on the network helps set up an address for the printer you choose installs the printer driver optionally sets up printer sharing only available if running on a Windows NT 2000 network server Operation Note The next few paragraphs describe the operation of the installer software that ...

Page 32: ...to the network printer If you are a network administrator this may be the right choice for you Once you have made this choice the installer proceeds with its tasks asking you for the information it needs at each point If you chose Auto configure it will ask only a few questions if you chose Let me configure it will ask some detailed questions about the setup of network addressing Printer drivers A...

Page 33: ...Internet you can download one manually before you run the installer The HP support site at http www hp com cposupport software html has current drivers for most HP printers You may be able to find the driver on your operating system disc If the operating system is more recent than the printer it probably includes a driver for that printer If you previously had a direct connection from your compute...

Page 34: ...ether you should run the installer on the Jetdirect CD as well You don t need to Once your network printer prints successfully you re done with the installation on that computer Of course if you are installing the network printer software for peer to peer printing from several computers you will need to run the installer from each computer ...

Page 35: ... software on their CD HP LaserJet printers and MFPs 1200 1220 series or newer 2200 series or newer 3200 series or newer 4100 series or newer 8150 series or newer 9000 series of newer HP Color LaserJet printers and MFPs 3150 series or newer 4500 4550 series or newer 8550 series or newer HP business inkjet printers 2200 2250 series or newer 2600 series or newer HP color inkjet printers cp 1160 serie...

Page 36: ...Jetdirect CD Note that if you use the HP Jetdirect CD for MFP or All in One devices some features other than printing such as scanning and faxing may not be accessible Use the printer CD to get all features Note An HP Web Jetadmin CD ROM may also be included with selected HP JetDirect products HP Web Jetadmin is a feature rich printer management tool However it is not required for network printer ...

Page 37: ...End of Network Basics tutorial ...

Page 38: ...use The section below on Which CD do I use should help you get started in the right place In addition sometimes it s not immediately apparent where to find the printer driver that the installer needs The section below on Where do I find the printer driver provides some useful pointers Finally the section below on When do I stop answers questions about when the installation process is complete and ...

Page 39: ...ion software on their CD HP LaserJet printers and MFPs 1200 1220 series or newer 2200 series or newer 3200 series or newer 4100 series or newer 8150 series or newer 9000 series or newer HP Color LaserJet printers and MFPs 3150 series or newer 4500 4550 series or newer 8550 series or newer HP business inkjet printers 2200 2250 series or newer 2600 series or newer HP color inkjet printers cp 1160 se...

Page 40: ...h as scanning and faxing may not be accessible Use the printer CD to get all features Note An HP Web Jetadmin CD ROM may also be included with selected HP Jetdirect products HP Web Jetadmin is a feature rich printer management tool However it is not required for network printer installation Where do I find the printer driver At some point late in the installation the installer software needs to ha...

Page 41: ...t you can download one manually before you run the installer In many cases the driver is the same one that is used for a direct non networked printer connection and you can probably find the driver on the CD that came with the printer In technical terms what you need is a driver that installs using a INF information file rather than installing by running a EXE file Make sure that your driver files...

Page 42: ...onder whether you should be running the installer on the Jetdirect CD as well After all that second CD must be there for a reason Maybe I should run that installer too just to be sure You don t need to do that Once your network printer prints successfully you re done We put the installer on the Jetdirect CD for situations where you can t find your printer CD or where the printer CD s installer doe...

Page 43: ...wo print servers are similar in operation and performance The 250m offers all the features of the 200m in addition it supports several additional network operating systems and has upgradable firmware Both print servers include an embedded Web server that allows remote management through a Web browser Compatibility The 200m and 250m print servers are compatible with 10Base T and 100Base TX Ethernet...

Page 44: ...2000 ME and NT 4 0 MacOS Novell NetWare IBM OS 2 Warp HP UX Solaris SCO UNIX IBM AIX MPE IX and Artisoft LANtastic See the section on Specifications for details of which operating systems support which protocols The embedded Web server which allows you to monitor and manage the print server remotely requires Microsoft Internet Explorer 4 0 or later or Netscape Navigator 5 0 or later See the Specif...

Page 45: ...k light comes on to indicate a connection speed of 10 mbps or 100 mbps The status light shows the health of the print server see Interpreting the lights You push the test button to print a configuration page on the attached printer see Interpreting the configuration page Package contents The HP Jetdirect 200m and 250 m products include print server module HP Jetdirect CD includes installation soft...

Page 46: ...ug in the print server 3 Plug in the network cable Click here for detailed hardware installation instructions Installing the software Software installation for network printing includes installing the printer driver on your computer establishing the print path between your computer and the network printer The simplest way to install the software is to use the software CD that came with your printe...

Page 47: ...e Solutions matrix summarizes the available software and provides links to additional information The HP Install Network Printer Wizard described in the solutions matrix is the same software that comes on the printer s CD ...

Page 48: ...ter s software CD as you set up your printer keep it handy for use in the software installation below 2 Connect the print server as follows Switch on the printer s power Plug in the print server Push it into the printer s LIO slot until it seats firmly and the latches click into place Plug in the network cable The print server works with either 10Base T Ethernet or 100Base TX Fast Ethernet network...

Page 49: ...le is not plugged in When you plug in the network cable the status light should change to solid green to indicate a valid network connection In addition one of the two link lights the 10 light or the 100 light should come on solid green to indicate the speed of the network connection 10 or 100 megabits per second If the status and link lights fail to exhibit this behavior different color or differ...

Page 50: ...ge by pushing the test button icon The printer should print a page that has information on the print server and the print server s network addresses and other parameters for the network protocols available on the network If the page does not print successfully click here for the troubleshooting procedure This completes the hardware installation ...

Page 51: ...un its installer You will also need your printer s driver if you don t have it you can get it from the Web at http www hp com cposupport software html MacOS Install the printer driver from the CD that came with the printer That driver provides connection to your network printer via the AppleTalk protocol If the printer s CD is not available you can get the driver from the Web at http www hp com cp...

Page 52: ...taller only on the server and set up the server for printer sharing Then each client computer must install the printer driver and connect to the shared printer on the network server An easy way to do this is to use the Microsoft Windows Point and Print function See your operating system documentation for details on Point and Print For basic information on peer to peer and client server printing se...

Page 53: ...ver cable and the network port on your system This might be useful for instance if your printer s direct connect ports do not match the input output ports on your Macintosh as is the case with parallel printer ports The section on Setting up direct Ethernet printing explains how to make the connection The basics setting up to print to a network printer If all you want to do is print to a network p...

Page 54: ...idden In many network installations the network components hubs switches c are stored in a wiring closet and the network wiring is hidden in the walls The only sign of the network that you see in such an installation is a wall outlet that has one or two network connectors In this case just use network cables to plug the computer and the print server into the wall outlets If you have any questions ...

Page 55: ...ter in the chooser Highlight the driver type from the panel on the left if your network has multiple zones make sure that you have selected the correct zone select the printer from the list in the panel on the right make sure that AppleTalk is active Typical selection of network printer That s it You re set up to print across the network using AppleTalk If printing is all you want to do you re don...

Page 56: ...y comes with the printer driver from the CD or Web download you probably installed the printer driver when you set up network printing the first task covered by this document To find the DeskJet utility go to your system drive open the Utilities folder and then open the hp deskjet folder Location of the HP DeskJet Utility Double click on the HP DeskJet Utility to start it and you will see this dia...

Page 57: ...he dialog box For PostScript printers HP LaserJet and DesignJet Use the HP LaserJet Utility This utility comes on the HP JetDirect CD ROM this CD it is also available on the printer driver CD and via Web download To install the utility from the JetDirect CD ROM open up the CD in the Finder and double click on the version of the LaserJet Installer in your language this installs the LaserJet Utility...

Page 58: ...e Edit button and follow the instructions that appear Back to top Managing network printing To change the printer name printer zone or TCP IP parameters use the HP LaserJet Utility You can use this utility even if your printer is not an HP LaserJet printer it works for DeskJet PhotoSmart OfficeJet and DesignJet printers too The utility comes on the HP JetDirect CD ROM this CD it is also available ...

Page 59: ...you want to change from the list in the main panel click on the Edit button and follow the instructions that appear Back to top Setting up direct Ethernet printing If you want a direct connection to your printer but don t need to share the printer with other computers you can use an Ethernet crossover cable to make a direct connection between the computer and the HP JetDirect print server that att...

Page 60: ...ow If your print server is an external model connect a printer cable between the print server and the printer The illustration shows a typical print server and printer yours may look different but the basic cabling scheme will be the same Note that we have omitted power cords from this drawing to keep things simple Crossover connection for fast direct printing Back to top ...

Page 61: ...s listed below Embedded Web server describes the Web server contained within the print server The embedded Web server provides another way to configure and manage the print server Protocols provides information on configuring the various protocols supported by the HP Jetdirect 200m and 250m print servers TCP IP includes an overview of TCP IP as well as information on these methods of applying TCP ...

Page 62: ...k Printer wizard or any of the other configuration methods When power is cycled thereafter the configuration remains as set previously For IPX the network number is reassigned automatically For TCP IP one of the following applies If a BOOTP reply set the print server s IP configuration previously BOOTP replies continue to be sent when power is cycled If no reply is received factory default sequenc...

Page 63: ...power is on 2 Unplug the print server from the printer 3 While holding down the Test button on the print server plug the print server back into the printer continue to hold down the Test button for about five seconds Any user configured settings will be erased ...

Page 64: ...le version that runs from your hard disk is available HP Jetdirect Printer Installer for UNIX HP UX 10 x 10 20 11 x Solaris 2 5 x 2 6 7 SPARCsystems only TCP IP Fast and easy installation of HP Jetdirect connected printers HP Web JetAdmin Windows NT 4 0 2000 HP UX Solaris Red Hat Linux SuSE Linux NetWare TCP IP IPX SPX Supports queue creation NetWare and peripheral management from HP Web JetAdmin ...

Page 65: ...rver firmware version X 07 17 or greater HP IP IPX Printer Gateway for NDPS NetWare 4 11 4 2 5 x Simplified installation printing and bidirectional management of HP Jetdirect connected printers under Novell Distributed Print Services NDPS Allows automatic discovery and installation of HP Jetdirect connected printers into NDPS Frees up user licenses Allows disabling of SAPs to reduce network traffi...

Page 66: ... available and can be downloaded from HP Customer Care Online at http www hp com support net_printing The HP Install Network Printer wizard is also included on the HP Jetdirect CD ROM provided with standalone HP Jetdirect products The wizard is initiated when you select Install Network Printer from the CD ROM interface Requirements Microsoft Windows 2000 Windows NT 4 0 Windows 95 98 Me TCP IP or I...

Page 67: ...ted to TCP IP networks using HP Jetdirect print servers The software is distributed through the following methods On the HP Jetdirect CD ROM provided with standalone HP Jetdirect print servers Anonymous FTP site at ftp hp com Directory pub networking software HP Customer Care Online at http www hp com support net_printing For system requirements and installation information see the documentation p...

Page 68: ... hp com go webjetadmin Note When installed on a supported host server HP Web JetAdmin can be accessed from any client through a compatible web browser by browsing to the HP Web JetAdmin host This allows printer installation and management on Novell NetWare and other networks Installing HP Web JetAdmin Before installing the HP Web JetAdmin software you must have domain administrator or root privile...

Page 69: ...URL For example http server domain port Configuring and Modifying a Device Using your browser navigate to HP Web JetAdmin s URL For example http server domain port Follow the instructions on the appropriate home page to configure or modify your printer Note You can also substitute the server domain with the TCP IP address Removing HP Web JetAdmin Software To remove HP Web JetAdmin software from yo...

Page 70: ...ion of the cost of current methods such as fax mail or overnight delivery services Extends the traditional LAN printing model to that of an Internet Printing Model IPP requests can be transmitted outbound through firewalls HP Supplied Software HP Internet Printer Connection software allows you to set up Internet printing from Windows NT 4 0 and Windows 2000 clients 1 To obtain the software Downloa...

Page 71: ...r is compatible with Windows 2000 IPP client software To set up a print path to an HP Jetdirect connected Internet printer using the Windows 2000 IPP client software proceed as follows 1 Open the Printers folder click Start select Settings and select Printers 2 Run the Add Printer wizard double click Add Printer then click Next 3 Select Network Printer and click Next 4 Select Connect to a printer ...

Page 72: ...o your system and follow the instructions on the screen You may need your printer CD ROM to install the driver 6 To complete the print path setup follow the instructions on the screen Windows Me IPP Client The IPP implementation on the HP Jetdirect print server is compatible with Windows Me IPP client software The IPP client is installed from the Add Ons folder on the Windows Me CD ROM For install...

Page 73: ...dministrator can view statistics configure gateway settings and configure printing for HP Jetdirect connected printers Features Features and benefits provided by the HP Gateway and NDPS are Smart detection of printers in the NetWare 4 11 4 2 and NetWare 5 x environments Automatic installation of printers using IP IPX Tight integration with Novell s NDS and NWAdmin Status updates from printers Simp...

Page 74: ...Note For more information including access to the most recent HP IP IPX Printer Gateway software and the User Guide access HP Customer Care Online http www hp com support net_printing ...

Page 75: ... the HP LaserJet Utility from a source other than the CD ROM see the README file that accompanies the software for installation instructions Note Automatic virus detection programs might interfere with the installation of this software Turn off any such programs that are active on your Mac OS computer before proceeding with the installation process 1 Insert the CD ROM into the CD ROM drive 2 In th...

Page 76: ...on print a Jetdirect configuration page If you have not printed a configuration page from your printer see the hardware installation guide for your print server or your printer s getting started guide for instructions see Interpreting the configuration page for more information If your printer has a control panel make sure a READY message appears on the control panel for at least 1 minute then pri...

Page 77: ...ou to select a preferred zone for your printer on a Phase 2 EtherTalk network Instead of your printer remaining on the default zone which is set by the router this utility lets you select the zone on which your printer appears The zones on which your printer can reside are limited by your network configuration The HP LaserJet Utility only enables you to select a zone that is already configured for...

Page 78: ...t the printer name you want to use from the list of printer names in the upper right area of the Chooser If the printer s name does not appear in the list make sure the following tasks have been performed the printer is turned on and is online the print server is connected to the printer and to the network the printer cable connections are secure A READY message should appear if the printer has a ...

Page 79: ...ing your job 8 Exit the Chooser To display your user name on the network when you are printing documents go into the Control Panel on your Mac OS computer select Sharing Setup then type your owner name Testing the Configuration 1 Select Print Window from the File menu or if no window is open select Print Desktop The Print dialog box appears 2 Click Print If the printer prints the job you have conn...

Page 80: ... device such as a printer or multifunction all in one device Because the network device may also contain an embedded web server the Home page initially displayed by the browser will depend on the device If the device contains a supportable embedded web server the device s Home page will be displayed If the device does not contain a supportable embedded web server the Home page of the HP Jetdirect ...

Page 81: ...A Networking tab see HP Jetdirect Networking Tab Pages provides access to network status and configuration pages on the HP Jetdirect print server Figure B 2 HP Jetdirect Networking Tab Pages For network parameter descriptions see Networking Tab ...

Page 82: ...Next topic Requirements ...

Page 83: ...icrosoft Internet Explorer 5 0 5 5 Windows 2000 Netscape Navigator 4 6x 4 7x 6 0 Microsoft Internet Explorer 5 0 5 5 Mac OS 8 9 Netscape Navigator 4 6x 4 7x 6 0 HP UX 10 20 and Solaris 2 5x 2 6 7 8 Netscape Navigator 4 7x 6 0 HP UX 11 0 Netscape Navigator 4 72 4 75 6 0 Linux System Netscape Navigator 4 6x 4 7x 6 0 For the latest list of compatible web browsers visit HP s Customer Care Online http ...

Page 84: ...pplication for intranets and is available from HP Customer Care Online http www hp com support net_printing HP Web JetAdmin version 6 1 or greater is recommended for operation with the HP Jetdirect embedded web server Next topic Viewing the embedded Web server ...

Page 85: ...b JetAdmin or other management software For more information on TCP IP configuration options see TCP IP Configuration If the HP Jetdirect print server does not receive its IP configuration within two minutes a default IP address is automatically assigned 192 0 0 192 This address is not a valid IP address for your network but can be used to initially access the HP Jetdirect print server However to ...

Page 86: ...es These pages may also provide additional links For more information see Other Links Operating Notes If you enter or change a configuration parameter value click Apply to enable your change or click Cancel to erase your change Changes to the IP address will close the connection to the embedded web server To re establish a connection use the new IP address CAUTION Changes to the IP address on the ...

Page 87: ...e if it can be accessed Device tab Appears only if the attached network device such as the printer or multifunction all in one device contains a supported embedded web server It provides access to the device s web pages and features Networking tab Provides access to network configuration security and diagnostic parameters For more information see Networking Tab Device Info Identifies the device su...

Page 88: ...Jetdirect print server for the name of a person to contact for this device See TCP IP on the Networking Tab System Location A text string stored on the HP Jetdirect print server that identifies the physical location of this device See the Networking TCP IP configuration pages HP Jetdirect The product number of the HP Jetdirect print server for example HP J4169A Firmware Version The version of the ...

Page 89: ...ion with the HP Jetdirect print server Use the Admin Password page to set or clear administrative passwords If an administrative password has been set you will be prompted for a User Name and Password to access network parameters For more information click Help or see the Admin Password section in this guide Next topic The Networking tab ...

Page 90: ...Settings Item Description IP Configuration Method Selects the method that the HP Jetdirect print server will receive its IP configuration parameters BOOTP default DHCP or Manual For BOOTP or DHCP the IP parameters will be automatically configured by a BOOTP or DHCP server each time the print server is powered on If you select Manual then basic IP parameters can be manually entered using this web p...

Page 91: ...ifies the IP address of a router or computer that is used to connect to other networks or subnetworks Domain Name Specifies the name of the Domain Name System DNS domain that the HP Jetdirect print server resides in for example support hp com It does not include the host name it is not the Fully Qualified Domain Name such as printer1 support hp com Primary WINS Server Specifies the IP address of t...

Page 92: ...s allowed to remain open Up to 3600 seconds can be set 270 is the default value If set to 0 the timeout is disabled and TCP IP connections will remain open until closed by the device at the other end of the network for example a workstation TTL SLP Specifies the IP multicast Time To Live TTL discovery setting for Service Location Protocol SLP packets The default value is 4 hops the number of route...

Page 93: ...nnot create the NDS print server printer and queue objects using the embedded web server To create these objects use other available tools or utilities Table B 3 IPX SPX Settings Item Description IPX SPX Enable Enables or disables the IPX SPX protocols on the HP Jetdirect print server If the checkbox is empty IPX SPX is disabled IPX SPX Frame Type Specify the Novell NetWare frame type to be used b...

Page 94: ... example if the print server object is found in the container marketing mytown lj and the print server object name is lj_pserver the fully qualified print server context name CN is CN lj_pserver OU marketing OU mytown O lj where OU is an Organization Unit container and O is an Organization container within the NDS tree Note NDS objects cannot be created by the embedded web server Job Poll Interval...

Page 95: ... on the print server before the print server will respond The community name must be ASCII characters and can be up to 255 characters long The default community name is public Get Community Name An SNMP Get Community Name is a password that allows read access to SNMP information on the HP Jetdirect print server The community name must be ASCII characters and can be up to 255 characters long The de...

Page 96: ...disable access to HP Jetdirect configuration parameters using Telnet For more information see TCP IP Configuration 9100 Config Enable or disable port 9100 services Port 9100 is an HP proprietary raw TCP IP port on the HP Jetdirect print server and is the default port for printing It is accessed by HP software for example the HP Standard Port FTP Printing Enable or disable File Transfer Protocol se...

Page 97: ...ss the HP Jetdirect web pages Access Control This page allows you to create a host access list on the HP Jetdirect print server A host access list specifies individual host systems or networks of host systems that will be allowed to access the print server and the attached network device Up to 10 entries can be included on the host access list If the list is empty no hosts are listed any supported...

Page 98: ... and other status information currently stored on the HP Jetdirect print server This information is often useful to diagnose performance and operational problems associated with the network or network device Protocol Info This page provides a list of various network configuration settings on the HP Jetdirect print server for each protocol Use these lists to validate your desired settings Test Page...

Page 99: ...Next topic Other links ...

Page 100: ...ripheral management software tool If the HP Jetdirect print server and associated network device has been discovered through HP Web JetAdmin a link to HP Web JetAdmin will be provided You can then use HP Web JetAdmin to provide enhanced management capabilities for this and other HP Jetdirect connected devices on your network HP Home HP Home provides a link to Hewlett Packard s home page on the HP ...

Page 101: ...direct print server is not configured with a valid IP address within two minutes after power up a factory default value of 192 0 0 192 will be automatically assigned This address must be reconfigured with a valid address for use on your TCP IP network For more information on TCP IP networks see TCP IP Overview Using your printer installation software or the HP Jetdirect print server installation s...

Page 102: ...ing the print server s RARP request and supplying the print server with the IP address The RARP method only allows you to configure the IP address For more information see Using RARP By using the arp and ping commands from your system For more information see Using the arp and ping Commands By setting configuration parameters using Telnet In order to set configuration parameters set up a Telnet co...

Page 103: ... is happening is the fact that the internet is based on TCP IP If you have a network that you wish to connect to the internet you must be using TCP IP to communicate Internet Protocol IP When information is sent across the network the data is broken down into small packets Each packet is sent independently of one another Each packet is encoded with IP information such as the IP address of the send...

Page 104: ...ved at their destination TCP calculates x1a checksum for each packet to verify the data is not corrupt If the data in the packet has been corrupted during transmission TCP discards the packet and requests that the packet be resent User Datagram Protocol UDP UDP provides similar services to TCP However UDP does not acknowledge data receipt and supports request reply transactions with no added relia...

Page 105: ... Virginia recognized as InterNIC InterNIC has been contracted by the National Science Foundation to manage the Internet addresses and domains Network addresses are distributed to organizations that are in turn responsible for making sure all attached devices or hosts on the network are properly numbered For more information on the network portion of an IP address see IP Address Structure and Class...

Page 106: ...work Host Host Host B Network Network Host Host C Network Network Network Host Explained in more detail in the table Network Class Characteristics you will see how each network class differs further by the leading bit identifier the address range the number of each type available and the maximum number of hosts each class allows Table A 2 Network Class Characteristics Class Leading Bit Identifier ...

Page 107: ...ed with a valid IP address Dynamic Host Configuration Protocol DHCP DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server The device or host sends a request to the server and if an IP address is available the server assigns it to that device BOOTP BOOTP is a bootstrap protocol used to download configuration parameters and host information from a network s...

Page 108: ...al different subnetworks For a given network class a portion of an IP address that would normally be used to identify a node is used instead to identify a subnetwork A subnet mask is applied to each IP address to specify the portion used for subnetworks and the portion used to identify the node For example see Example Subnet Mask 255 255 0 0 Applied to Class A Network Table A 3 Example Subnet Mask...

Page 109: ...rks at company ABC s site the subnet mask of 255 255 0 0 is used This subnet mask specifies that the second byte of the IP address will be used to identify up to 254 subnets Using this designation each device is uniquely identified on its own subnet but company ABC can incorporate up to 254 subnetworks without violating their assigned address space Next topic Gateways ...

Page 110: ... into subnets gateways are required to connect one subnet to another Default Gateway The Default Gateway is the gateway or router that if not specified will be used to move packets between networks It is specified by an IP address If multiple gateways or routers exist then the default gateway is typically the address of the first or nearest gateway or router If no gateways or routers exist then th...

Page 111: ... configured both the HP Jetdirect print server and attached device such as a printer or mopier can send syslog messages using UDP The syslog server may not receive all syslog events from the HP Jetdirect print server UDP does not guarantee delivery of messages The HP Jetdirect print server attempts to eliminate duplicate messages to minimize unnecessary network traffic The volume of messages sent ...

Page 112: ...If 0 the number of syslog messages is not restricted Syslog Priority A method for filtering syslog messages that are sent to the syslog server The range is 0 through 8 with 0 the most specific and 8 the most general Only messages that are lower than the specified filter level or higher in priority are reported The default is 8 messages of all priorities are sent If 0 all syslog messages are disabl...

Page 113: ...4 printer offline or intervention needed Oct 22 15 08 58 jd04 printer error cleared Oct 24 17 52 27 jd37 printer powered up Oct 24 18 28 13 jd37 printer printer is disconnected Oct 24 18 37 46 jd07 printer error cleared Oct 24 18 38 42 jd37 printer powered up Oct 25 07 50 16 jd04 printer toner ink low Next major topic Using BOOTP TFTP Back to start of TCP IP overview ...

Page 114: ...cated on different subnets IP configuration may fail unless the routing device supports BOOTP Relay allows the transfer of BOOTP requests between subnets Why Use BOOTP TFTP Using BOOTP TFTP to download configuration data has the following benefits Enhanced configuration control of the HP Jetdirect print server Configuration by other methods such as a printer control panel are limited to select par...

Page 115: ...d if successful sends the corresponding configuration data to the Jetdirect print server as a BOOTP reply The configuration data in the etc bootptab file must be properly entered For a description of entries see Bootptab File Entries The BOOTP reply may contain the name of a configuration file containing enhanced configuration parameters If the HP Jetdirect print server finds such a file it will u...

Page 116: ...f the peripheral This name identifies an entry point to a list of parameters for a specific peripheral nodename must be the first field in an entry In the example above nodename is picasso ht The hardware type tag For the HP Jetdirect print server set this to ether for Ethernet or token for Token Ring This tag must precede the ha tag vm The BOOTP report format tag required Set this parameter to rf...

Page 117: ...st name tag This tag does not take a value but causes the BOOTP daemon to download the host name to the HP Jetdirect print server The host name will be printed on the Jetdirect configuration page or returned on an SNMP sysName request by a network application dn 15 Domain name tag Specifies the domain name for the HP Jetdirect print server for example support hp com It does not include the host na...

Page 118: ...ag ef to specify the relative path name of the TFTP configuration file T145 Idle Timeout option An HP proprietary tag to set the idle timeout seconds which is the amount of time that a print data connection may remain idle before being closed The range is 1 3600 seconds T146 Buffer Packing option An HP proprietary tag to set buffer packing for TCP IP packets 0 default Normal data buffers are packe...

Page 119: ...o specify either BOOTP ONLY or DHCP ONLY requests be sent A colon indicates the end of a field and a backslash indicates that the entry is continued on the next line Spaces are not allowed between the characters on a line Names such as host names must begin with a letter and can contain only letters numbers periods for domain names only or hyphens The underline character _ is not allowed Refer to ...

Page 120: ...b server ews config 1 Detect SNMP unauthorized usage authentication trap on Send Traps to 192 168 10 1 trap dest 192 168 10 1 Specify the Set Community Name set community name 1homer2 End of file List of Supported TFTP Parameters lists the supported TFTP parameters HP Jetdirect firmware version x 21 01 or greater TFTP Configuration File Parameters describes the TFTP parameters Table 3 2 List of Su...

Page 121: ... config syslog svr syslog max syslog priority syslog facility slp config ttl slp idle timeout telnet timeout ews config tcp mss tcp msl telnet config SNMP snmp config get community name set community name auth trap trap dest trap community name IPX SPX ipx config ipx unit name ipx frametype ipx sapinterval ipx nds tree ipx nds context ipx job poll ipx banner ipx eoj ipx toner low AppleTalk appleta...

Page 122: ...wall sys contact ASCII character string up to 64 characters that identifies the person who administers or services the printer SNMP sysContact object This may include how to contact this person The default contact is undefined TCP IP Main host name Specifies the node name that will appear on the Jetdirect configuration page Default is NPIxxxxxx where xxxxxx is the last six digits of the LAN hardwa...

Page 123: ...s required before the printer is allowed to close a Port 9100 print connection To accommodate multiport print servers a Port Number and Option value are specified Port Numbers can be 1 default 2 or 3 Option value 0 default disables interlock 1 enables For example interlock 2 1 specifies Port 2 interlock enabled buffer packing Enables or disables buffer packing for TCP IP packets 0 default is norma...

Page 124: ...server s IP address It specifies the server that the HP Jetdirect print server sends syslog messages to For more information see TCP IP Overview syslog max Specifies the maximum number of syslog messages that can be sent by the HP Jetdirect print server on a per minute basis This setting allows administrators to control the log file size The default is 10 per minute If it s set to zero the number ...

Page 125: ... Enables or disables the print server s embedded web server to change configuration values 0 disables 1 default enables tcp mss Specifies the maximum segment size MSS that the HP Jetdirect print server will advertise for use when communicating with local subnets Ethernet MSS 1460 bytes or more or remote subnets MSS 536 bytes 0 default All networks are assumed to be local Ethernet MSS 1460 bytes or...

Page 126: ...y name check failed The default is on trap dest Enters a host s IP address into the HP Jetdirect print server s SNMP trap destination list The command format is trap dest ip address community name port number The default community name is public the default SNMP port number is 162 The port number cannot be specified without a community name otherwise the port number will become the community name ...

Page 127: ...specifies the NDS context for the HP Jetdirect print server ipx job poll Specifies the time interval seconds that the HP Jetdirect print server will wait to check for print jobs in a print queue ipx banner Enables or disables printing an IPX banner page 0 disables banner pages 1 default enables banner pages ipx eoj Enables or disables IPX end of job notification 0 disables 1 default enables ipx to...

Page 128: ...nication mode that allows multiple channels of simultaneous print scan and status communications BIDIR A standard connection that supports bi directional communications between the printer and print server The print server sends print data and receives status from the printer UNIDIR A standard connection in which data is transferred in one direction only to the printer usb statpg lang Specifies th...

Page 129: ...A web URL address for product information on this device over the Internet or an intranet tech support url A web URL address for technical support over the Internet or an intranet Next topic Using DHCP ...

Page 130: ...TP TFTP Note DHCP services must be available on the server Refer to your system documentation or online help to install or enable DHCP services Note If the Jetdirect print server and BOOTP DHCP server are located on different subnets IP configuration may fail unless the routing device allows the transfer of DHCP requests between subnets UNIX Systems For more information on setting up DHCP on UNIX ...

Page 131: ... Windows NT 4 0 Server To set up a DHCP scope on a Windows NT 4 0 server perform the following steps 1 At the Windows NT server open the Program Manager window and double click the Network Administrator icon 2 Double click the DHCP Manager icon to open this window 3 Select Server and select Server Add 4 Type the server IP address then click OK to return to the DHCP Manager window 5 In the list of ...

Page 132: ... the Unique Identifier box c Type the client name any name is acceptable d Select Add to add the reserved client To delete a reservation in the DHCP Manager window select Scope and select Active Leases In the Active Leases window click on the reservation you want to delete and select Delete 9 Select Close to return to the DHCP Manager window 10 Skip this step if you are not planning to use WINS Wi...

Page 133: ...dows 2000 DHCP manager utility Click Start select Settings and Control Panel Open the Administrative Tools folder and run the DHCP utility 2 In the DHCP window locate and select your Windows 2000 server in the DHCP tree If your server is not listed in the tree select DHCP and click the Action menu to add the server 3 After selecting your server in the DHCP tree click the Action menu and select New...

Page 134: ... up the DHCP scope on this server Click Finish to close the wizard 11 Configure your printer with a reserved IP address within the DHCP scope a In the DHCP tree open the folder for your scope and select Reservations b Click the Action menu and select New Reservation c Enter the appropriate information in each field including the reserved IP address for your printer Note the MAC address for your HP...

Page 135: ...wser using the Jetdirect embedded web server or HP Web JetAdmin If you change to BOOTP configuration the DHCP configured parameters are released and the TCP IP protocol is initialized If you change to Manual configuration the DHCP configured IP address is released and the user specified IP parameters are used Therefore if you manually provide the IP address you should also manually set all of the ...

Page 136: ...Next topic Using RARP ...

Page 137: ...24 72 5 14 03 0 00 rarpd a 860 0 00 5 36 140 5 14 03 0 00 rarpd a 5 If the system does not display a process number for the RARP daemon see the rarpd man page for instructions on starting the RARP daemon 6 Edit the etc hosts file to add your designated IP address and node name for the HP Jetdirect print server For example 192 168 45 39 laserjet1 7 Edit the etc ethers file etc rarpd conf file in HP...

Page 138: ...g IP address where IP address is the assigned address from RARP The default IP address is 192 0 0 192 10 If ping does not respond see the Troubleshooting section Next topic Using the arp and ping commands ...

Page 139: ...ct configuration page or on a label attached to HP Jetdirect external print servers Note On some systems superuser rights may be required for the arp command After an IP address is assigned via arp and ping commands use other tools such as Telnet embedded web server or HP Web JetAdmin software to configure other IP parameters To configure a Jetdirect print server use the following commands arp s I...

Page 140: ... is configured arp and ping cannot be used unless the print server is reset to factory values see Troubleshooting the HP Jetdirect Print Server On UNIX systems the arp s command may vary between different systems Some BSD based systems expect the IP address or host name in reverse order Other systems may require additional parameters See your system documentation for specific command formats Next ...

Page 141: ...er route add Jetdirect IP Address system IP Address where Jetdirect IP address is the IP address configured on the HP Jetdirect print server and system IP address is the IP address of the workstation s network card that is attached to the same physical LAN as the print server Example route add 192 168 45 39 192 170 1 2 Using Telnet to manually set an IP address will override dynamic IP configurati...

Page 142: ...the printer control panel or the default IP address The default IP address is 192 0 0 192 The IP address is listed on the Jetdirect configuration page see HP Jetdirect Configuration Page 2 A connection to the HP Jetdirect print server will be displayed If the server responds with connected to IP address press Enter twice to make sure that the Telnet connection is initialized 3 If prompted for a us...

Page 143: ...ce you can set configuration parameters using the following procedures Note Any time during the Telnet session you can type then press Enter to view available configuration parameters the correct command format and a list of commands To list additional or advanced commands enter the advanced command before entering To display current configuration information type then press Enter 1 At the Telnet ...

Page 144: ...mmands in the list general Disables the Advanced commands Help will not include Advanced commands default export Export the settings to a file for editing and importing via Telnet or TFTP this command is only supported by systems such as UNIX that support input output redirection save Save the configuration values and exit the session exit Exit the session General Settings passwd Set the administr...

Page 145: ...es the subnet mask value 255 255 255 0 on the print server The value 0 0 0 0 disables the subnet mask For more information see TCP IP Overview default gw The IP address of a default gateway in dotted notation For example default gw 192 168 40 1 assigns 192 168 40 1 as the IP address of the default gateway for the print server Note If the HP Jetdirect print server is configured by DHCP and you manu...

Page 146: ... on all TCP packets is required before the printer is allowed to close a Port 9100 print connection To accommodate multiport print servers a Port Number and Option value are specified Port Numbers can be 1 default 2 or 3 Option value 0 default disables interlock 1 enables For example interlock 2 1 specifies Port 2 interlock enabled buffer packing Enables or disables buffer packing for TCP IP packe...

Page 147: ...of syslog messages that can be sent by the HP Jetdirect print server on a per minute basis This setting allows administrators to control the log file size The default is 10 per minute If it s set to zero the number of syslog messages is not restricted syslog priority Controls the filtering of syslog messages sent to the syslog server The filter range is 0 to 8 with 0 being the most specific and 8 ...

Page 148: ...e MSS that the HP Jetdirect print server will advertise for use when communicating with local subnets Ethernet MSS 1460 bytes or more or remote subnets MSS 536 bytes 0 default All networks are assumed to be local Ethernet MSS 1460 bytes or more 1 Use MSS 1460 bytes or more for subnets and MSS 536 bytes for remote networks 2 All networks are assumed to be remote MSS 536 bytes except the local subne...

Page 149: ...um length is 255 characters SNMP Traps auth trap Configures the print server to send on or not send off SNMP authentication traps Authentication traps indicate that an SNMP request was received but the community name check failed 0 is off 1 default is on trap dest Enters a host IP address into the HP Jetdirect print server s SNMP trap destination list The command format is trap dest ip address com...

Page 150: ...L 0 disables banner pages 1 default enables banner pages ipx eoj Enables or disables IPX end of job notification via PJL 0 disables 1 default enables ipx toner low Enables or disables IPX toner low notification via PJL 0 disables 1 default enables source route Token Ring only Configures the HP Jetdirect print server with the IPX SPX source routing used on the network auto default Source routing is...

Page 151: ...at an idle scan connection is allowed to remain open 0 disables the timeout The default is 300 seconds scan email config Email Scan Config Enable or disable the scan to email feature in the Web Scan server 0 disables 1 default enables MFP config MFP config Enable or disable print server support of the client software provided with your multifunction or all in one peripheral 0 default disables clie...

Page 152: ... discovers this device the name of the HP Web JetAdmin host will be specified if known support name Typically used to identify the name of a person to contact for support of this device support number Typically used to specify a phone or extension number to call for support of this device support url A web URL address for product information on this device over the Internet or an intranet tech sup...

Page 153: ... of the Backspace key If an unrecognized value is entered the correct entry options will be displayed Note Changes are not saved on the Jetdirect print server until you exit a menu and when prompted choose to save your changes Figure 3 1 Example Using the Menu Interface ...

Page 154: ...r to exit Telnet Note This procedure resets all TCP IP parameters but only affects the TCP IP subsystem After this has been done the print server should be power cycled Parameters for other subsystems such as IPX SPX Novell NetWare or AppleTalk are not affected To reset all parameters to factory default values refer to Troubleshooting the HP Jetdirect Print Server Next topic Embedded Web server ...

Page 155: ... Embedded Web Server You can set IP parameters on HP Jetdirect print servers that support the embedded web server For more information refer to Using the Embedded Web Server Next topic Moving to another network ...

Page 156: ...installed on the new network See the secton on the default configuration for instructions to reset the print server to factory default settings If the current BOOTP server is not reachable you may need to locate a different BOOTP server and configure the printer to this server If the print server was configured using BOOTP DHCP or RARP edit the appropriate system files with updated settings If the...

Page 157: ... using LPD Configuring print queues using the SAM utility HP UX systems LPD on Windows NT 2000 Systems LPD on Mac OS Systems Note Recent versions of Novell NetWare NetWare 5 x with NDPS 2 1 or greater support LPD printing For setup instructions and support refer to the documentation supplied with NetWare Also refer to the Technical Information Documentation TID on Novell s support website About LP...

Page 158: ... may differ See your system documentation for information on configuring these systems The LPD programs and protocol include the following Table 4 1 LPD Programs and Protocols Program Name Purpose of Program lpr Queues jobs for printing lpq Displays print queues lprm Removes jobs from print queues lpc Controls print queues lpd Scans and prints the files if the specified printer is connected to the...

Page 159: ... print server or your printer s getting started guide for instructions You must also have the following An operating system that supports LPD printing Superuser root or Administrator access to your system The LAN hardware address or station address of the print server This address is printed with print server status information on the HP Jetdirect configuration page and is of the form HARDWARE ADD...

Page 160: ... text and raw in the following examples see rp tag have special meanings Table 4 2 Supported Queue Names raw raw1 raw2 raw3 no processing text text1 text2 text3 carriage return added auto auto1 auto2 auto3 automatic The line printer daemon on the HP Jetdirect print server treats data in the text queue as unformatted text or ASCII and adds a carriage return to each line before sending it to the pri...

Page 161: ...Step 3 Printing a Test File Print a test file using the LPD commands For instructions see the information provided for your system Next topic LPD on UNIX systems ...

Page 162: ...ter_name identifies the printer to the user node_name identifies the printer on the network and remote_printer_name_argument is the print queue designation For more information on printcap see the printcap man page Example 1 suggested name for an ASCII or text printer lj1_text text1 lp rm laserjet1 rp text lf usr spool lpd lj1_text log sd usr spool lpd lj1_text Example 2 suggested name for PostScr...

Page 163: ...r_name_2 where printer_name_1 and printer_name_2 refer to the printers to be spooled You may spool several printers The following example shows the command to create the spooling directories for printers used for text or ASCII printing and for PCL or PostScript printing Example mkdir usr spool lpd cd usr spool lpd mkdir lj1_text lj1_raw chown daemon lj1_text lj1_raw chgrp daemon lj1_text lj1_raw c...

Page 164: ...m You must type Y 9 Click OK at the bottom of the menu If the configuration is successful the program prints the message The printer has been added and is ready to accept print requests 10 Click OK and select Exit from the List menu 11 Select Exit Sam Note By default the lpsched is not running Make sure you turn the scheduler on when you set up your print queues Printing a Test File To verify that...

Page 165: ...lpr P 2 To get print status type the following at the UNIX prompt lpq Pprinter_name where printer_name is the designated printer Examples for BSD based systems lpq Ptext1 lpq Praw1 For HP UX systems substitute lpstat for lpq P to get print status This completes the process for configuring the HP Jetdirect print server to use LPD Next topic LPD on Windows NT 2000 systems ...

Page 166: ...lick Start Settings Control Panel Then double click the Network and Dial up Connections folder Select the Local Area Connection for your network then click the File menu and select Properties If Internet Protocol TCP IP is listed and enabled in the list of components used by this connection the necessary software is already installed Proceed to Configuring a Network Printer for Windows 2000 System...

Page 167: ...ick Properties NT 4 0 You may be automatically prompted for TCP IP configuration values If not select the Protocols tab in the Networks window and select TCP IP Protocol Then click Properties If you are configuring a Windows server type the IP address default gateway address and subnet mask in the appropriate spaces If you are configuring a client check with your Network Administrator to learn whe...

Page 168: ...address of the HP Jetdirect print server Enter in lower case raw text or auto for the name of the printer or print queue on the HP Jetdirect print server Then click OK Note The HP Jetdirect print server treats text files as unformatted text or ASCII files Files that are raw are formatted files in PCL PostScript or HP GL 2 printer languages For HP Jetdirect external print servers with three ports u...

Page 169: ... NT server that is configured for LPD printing 7 In the Name of printer or print queue on that server box type in lower case raw text or auto Then click OK The HP Jetdirect print server treats text files as unformatted text or ASCII files Files that are raw are formatted files in PCL PostScript or HP GL 2 printer languages Note For HP Jetdirect external print servers with three ports use raw1 raw2...

Page 170: ...ts correctly the configuration was successful If the file does not print or prints incorrectly see the section on troubleshooting the print server Printing from Windows Clients If the LPD printer on the NT 2000 server is shared Windows clients can connect to the printer on the NT 2000 server using the Windows Add Printer utility in the Printers folder Next topic LPD on MacOS systems ...

Page 171: ...lick the Settings button 3 Select TCP IP from the scrolling list and then click Edit 4 Select the desired option You can automatically obtain the TCP IP configuration from either the DHCP server or the BOOTP server or you can manually specify the TCP IP configuration Setting Up Mac OS To configure a computer for LPR printing do the following 1 Launch the Desktop Printer Utility 2 Select Printer LP...

Page 172: ... to the File menu and select Save or use the resulting save dialog depending on your version of the Desktop Printer Utility 10 Enter a name and location for the desktop printer icon and click OK The default name is the printer s IP address and the default location is on the desktop 11 Exit the program For the latest information on using the HP Jetdirect LPD services from Mac OS systems search for ...

Page 173: ...t servers with firmware version x 20 01 or later TCP IP client systems with FTP that complies with RFC 959 Note For the most recent list of tested systems visit the HP Customer Care Online at http www hp com support net_printing Print Files The HP Jetdirect FTP server transfers print files to the printer but does not interpret them For proper printing print files must be in a language recognized b...

Page 174: ...nection a data connection is created each time a file is transferred between the client and the FTP server The client controls the creation of a data connection by issuing the commands that require a data connection such as FTP ls dir or put commands Although the ls and dir commands are always accepted the HP Jetdirect FTP server supports a single data connection for printing at a time The transmi...

Page 175: ...g will be displayed HP Jetdirect internal print server cards provide a single port Port 1 HP Jetdirect external print servers with multiple ports will display all available ports with Port1 the default port To change ports use the FTP cd change directory command For a typical FTP printing session see Example of an FTP Session Ending the FTP Session To end an FTP session type quit or bye Note Prior...

Page 176: ...irectory a list of available ports for printing is displayed For multiport print servers the available ports for printing are PORT1 default PORT2 and PORT3 ls pwd Displays the current directory or the current Jetdirect printing port put filename filename specifies the file to send to the selected HP Jetdirect print server port For multiport print servers a different port can be specified in the co...

Page 177: ... typical FTP printing session C ftp 192 168 45 39 Connected to 192 168 45 39 220 JD FTP Server Ready User 192 168 45 39 none susan_g 001 Username Ok send identity email address as password Password 230 Hewlett Packard FTP Print Server Version 2 0 Directory Description PORT1 Print to port 1 HP color LaserJet 4500 To print a file use the command put filename portx or cd to a desired port and use put...

Page 178: ...500 ftp bin 200 Type set to I Using binary mode to transfer files ftp put d atlas temp ftp_test ps 200 PORT command successful 150 Opening BINARY mode data connection 226 Ready 226 Processing job 226 Transfer complete 31534 bytes sent in 0 04 seconds 788 35 Kbytes sec ftp quit 221 Goodbye C ...

Page 179: ...irect Security Features summarizes the basic security features provided with HP Jetdirect print servers firmware version x 21 01 or greater Note For network management applications HP Jetdirect print servers support SNMP v1 Simple Network Management Protocol and standard MIB II Management Information Base objects Table 6 1 Summary of HP Jetdirect Security Features IP Administrative Password Used b...

Page 180: ...ame IP IPX A password on the HP Jetdirect print server that allows incoming SNMP Set commands for example from management software to write or set HP Jetdirect configuration parameters The factory default Set Community Name is public or internal For a user assigned Set Community Name SNMP Set commands must contain the user assigned name which is authenticated by the print server before the command...

Page 181: ...etdirect and printer features For more information refer to the HP Web JetAdmin online help Printer Control Panel Lock Selected HP printers provide a control panel lock that prevents access to HP Jetdirect internal print server configuration parameters In many cases this lock may be set remotely by management applications such as HP Web JetAdmin To determine whether your printer supports a control...

Page 182: ...Community Name But access via Embedded Web Server or Telnet may be unrestricted Administrative Password set Host Access List contains entries Limited access control If the Administrative Password is known access is limited to systems specified in the Host Access List or systems that use HTTP Embedded Web Server or IPP Embedded Web Server and Telnet are disabled at power on for example via a downlo...

Page 183: ...tuations Installation fails installer can t find printer driver Installed printer stops working DHCP problems Computer stops connecting to network possible DHCP problem Hardware Troubleshooting Some Handy Tools Install Network Printer Wizard the installer Embedded web server Some Useful Techniques Printing a configuration page Setting an IP address Performing a cold reset reset to factory defaults...

Page 184: ... to it you may have a problem related to DHCP the Dynamic Host Configuration Protocol In a DHCP environment a DHCP server allocates IP addresses from a pool as they are needed by computers and printers on the network DHCP is common in medium to large networks in office settings and also in Internet connections via telephone modem cable modem or DSL DHCP supplied addresses are dynamic that is they ...

Page 185: ... to provide a suitable IP address Once you have set the new IP address re install the network printer as described in the preceding paragraphs Computer stops connecting to network possible DHCP problem A DHCP problem with the print server could cause a computer to be unable to connect to the network If a small local network connects to the Internet using DHCP supplied IP address and the number of ...

Page 186: ...the installation The embedded web server Each Jetdirect 200m or 250m print server contains an embedded web server This acts like a small web site that allows you to configure various parameters of the print server such as an IP or IPX address You use your standard web browser to view and set these parameters To use the print server s embedded web server open your browser and enter the print server...

Page 187: ... IP address as the URL If you don t know the IP address you can find it by printing a configuration page 2 Click on the Networking tab in the page that appears 3 On the Networking page make sure that TCP IP is selected 4 Set the IP Configuration Method to Manual 5 Enter the new IP address in the IP Address box Note that you will lose your connection to the embedded web server when you change the I...

Page 188: ... 2 Unplug the print server from the printer 3 While holding down the Test button on the print server plug the print server back into the printer continue to hold down the Test button for about five seconds Any user configured settings will be erased ...

Page 189: ...utton for more detailed information about the question At the bottom of this page are links to some additional topics related to troubleshooting the print server If you wish to change an answer you can click on this Reset button to return the page to its original state The Reset button stays inactive until you have clicked on at least one No or button Please answer the questions below in the order...

Page 190: ... Interpreting the HP Jetdirect 200m or 250m configuration page Interpreting the lights on the HP Jetdirect 200m or 250m print server Resetting the HP Jetdirect 200m or 250m print server to factory defaults cold reset ...

Page 191: ... or control panel to see whether it is ON and ONLINE If your printer s power is switched on and the printer is ready to print click on the Yes button below to return to the Troubleshooting Overview page and continue with the next step in the troubleshooting procedure If the printer is not ready to print or if you are not sure what to look for click on the No button below to start evaluating the pr...

Page 192: ... the printer online The ONLINE or POWER light should be lit If it is not press the appropriate key such as ON LINE or GO to place the printer online If your printer has a front panel display check that is says Online or Ready Is the FORM FEED light on If your printer has a FORM FEED light and it is on it may indicate that a print job is waiting to be printed Take the printer offline if necessary p...

Page 193: ...Does your printer have a control panel display Is there a display panel on the front of your printer that provides messages about the printer s status ...

Page 194: ...Does the control panel display on your printer show an error message ...

Page 195: ...rinter manual may be either printed on paper or stored electronically on a CD ROM After you have resolved the printer error if you still have problems connecting the printer to the network you can restart this troubleshooting utility Click on the button below to return to the beginning of troubleshooting for the HP Jetdirect 200m 250m print server ...

Page 196: ...ormation on how to contact Hewlett Packard technical support if you can t correct the error Note that your printer manual may be either printed on paper or stored electronically on a CD ROM After you have resolved the printer error if you still have problems connecting the printer to the network you can restart this troubleshooting utility Click on the button below to return to the beginning of tr...

Page 197: ...cal support if you can t correct the error Note that your printer manual may be either printed on paper or stored electronically on a CD ROM After you have resolved the printer error if you still have problems connecting the printer to the network you can restart this troubleshooting utility Click on the button below to return to the beginning of troubleshooting for the HP Jetdirect 200m or 250m p...

Page 198: ...utton for more detailed information about the question At the bottom of this page are links to some additional topics related to troubleshooting the print server If you wish to change an answer you can click on this Reset button to return the page to its original state The Reset button stays inactive until you have clicked on at least one No or button Please answer the questions below in the order...

Page 199: ... Interpreting the HP Jetdirect 200m or 250m configuration page Interpreting the lights on the HP Jetdirect 200m or 250m print server Resetting the HP Jetdirect 200m or 250m print server to factory defaults cold reset ...

Page 200: ...orrectly the Status light may be off blinking green or blinking amber If your print server s Status light is ON solid green click on the Yes button below to return to the Troubleshooting Overview page and continue with the next step in the troubleshooting procedure If your print server s Status light is not ON solid green or if you are not sure what to look for click on the No button below to star...

Page 201: ...t it will continue to blink green until you connect the network cable Once the print server establishes a valid network connection the Status light will go ON solid green this indicates that the unit is ready for operation 1 Check that the printer s power cord is plugged in and that the printer is switched ON 2 Check that the print server is seated firmly in the printer s LIO slot and that the net...

Page 202: ...ng sure that it seats firmly in the slot and that the latches click into place d Re connect the network cable to the print server s network connector After checking the items above and making any necessary changes is the Status light now ON solid green ...

Page 203: ...dicates the status of the print server s power connection and its physical connection to the network If the Status light on your print server is not ON solid green find its state in the list below and click on it to continue troubleshooting OFF Blinking green Blinking amber ...

Page 204: ...tus light OFF If the Status light is OFF your print server may be faulty Fixing this fault requires assistance from HP Jetdirect technical support click on the button below for information on contacting HP ...

Page 205: ...heck that the network cable is plugged securely into the hub switch router and that the connection is set to the correct network speed 3 Check that the LINK light is ON for the port on the hub switch router to which the print server is connected 4 Your network cable may be faulty Try a different cable 5 If the light still does not come on try a different port on the hub switch router Is the Status...

Page 206: ...your print server has a problem that requires assistance from HP Jetdirect technical support click on the No button for information on contacting HP ...

Page 207: ...defaults follow these steps 1 Make sure that the printer s power is on 2 Unplug the print server from the printer 3 While holding down the Test button on the print server plug the print server back into the printer continue to hold down the Test button for about five seconds Any user configured settings will be erased After resetting to factory defaults is the Status light now ON solid green If ye...

Page 208: ...utton for more detailed information about the question At the bottom of this page are links to some additional topics related to troubleshooting the print server If you wish to change an answer you can click on this Reset button to return the page to its original state The Reset button stays inactive until you have clicked on at least one No or button Please answer the questions below in the order...

Page 209: ... Interpreting the HP Jetdirect 200m or 250m configuration page Interpreting the lights on the HP Jetdirect 200m or 250m print server Resetting the HP Jetdirect 200m or 250m print server to factory defaults cold reset ...

Page 210: ...here is not a valid link then both the 10 and 100 lights will be off If one of the print server s link lights is ON solid green click on the Yes button below to return to the Troubleshooting Overview page and continue with the next step in the troubleshooting procedure If neither of the print server s link lights is ON solid green or if you are not sure what to look for click on the No button belo...

Page 211: ...hts on your print server these lights are built into the network connector One of the link lights either the 10 light or the 100 light but not both should be ON solid green not blinking to indicate a valid network connection Is either the 10 light or the 100 light ON solid green ...

Page 212: ...omatically try to configure it manually for 10 Mbps or 100 Mbps only After changing this setting you may need to cycle power to the print server unplug the print server and then plug it in again 3 Check that the LINK light is ON for the port on the hub switch router to which the print server is connected 4 Your network cable may be faulty Try a different cable 5 If the light still does not come on...

Page 213: ...If no your print server has a problem that requires assistance from HP Jetdirect technical support click on the No button for a list of technical support telephone numbers ...

Page 214: ...age press the Test button on the print server Test button If the configuration page does not print click here for help in getting it to print 2 On the configuration page check that the print server reports its status as I O Card Ready The Status entry is the first entry in the General Information section in the upper left portion of the page Status entry ...

Page 215: ...Does the page indicate I O Card Ready ...

Page 216: ...r hardware is functioning correctly your physical network connection is functioning correctly the print server and the printer are connected correctly Click on the Continue button below to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure ...

Page 217: ...ely to the print server network cable 2 Check that the network cable is plugged securely into the hub switch router and that the connection is set to the correct network speed 3 Check that the LINK light is ON for the port on the hub switch router to which the print server is connected 4 Your network cable may be faulty Try a different cable 5 If the light still does not come on try a different po...

Page 218: ......

Page 219: ...elow please click on the error message that you see on the configuration page This will take you to a fuller explanation of the error 03 LAN Error EXTERNAL LOOPBACK 08 LAN Error INFINITE DEFERRAL 11 LAN Error RETRY FAULTS 12 LAN Error NO LINKBEAT Other Error If the error that you see on the configuration page is not listed above your problem requires assistance from HP Jetdirect technical support ...

Page 220: ...rrectly attached to your network In addition check all other cabling and connectors For help in correcting this error please check your print server documentation the Jetdirect 200m 250m Setup Poster or the User s Guide on the Jetdirect CD ROM or contact HP Jetdirect technical support Click on the button below for information on contacting HP ...

Page 221: ...LAN Error INFINITE DEFERRAL There is a network congestion problem For help in correcting this error please contact HP Jetdirect technical support Click on the button below for information on contacting HP ...

Page 222: ...network cabling or with your external network configuration Verify that your hub switch router port is operating correctly For help in correcting this error please contact HP Jetdirect technical support Click on the button below information on contacting HP ...

Page 223: ...this message is displayed if the Link Beat signal is not sensed Check the network cable and verify that the hub switch router is providing Link Beat For help in correcting this error please contact HP Jetdirect technical support Click on the button below for information on contacting HP ...

Page 224: ...utton for more detailed information about the question At the bottom of this page are links to some additional topics related to troubleshooting the print server If you wish to change an answer you can click on this Reset button to return the page to its original state The Reset button stays inactive until you have clicked on at least one No or button Please answer the questions below in the order...

Page 225: ... Interpreting the HP Jetdirect 200m or 250m configuration page Interpreting the lights on the HP Jetdirect 200m or 250m print server Resetting the HP Jetdirect 200m or 250m print server to factory defaults cold reset ...

Page 226: ...ation page on your printer click on the Yes button below to continue with the troubleshooting procedure This takes you to information about interpreting the results contained on the configuration page If you are not able to print a Jetdirect configuration page on your printer or if you don t know how to print one click on the No button below to start evaluating the print server s ability to print ...

Page 227: ...erver Test button A configuration page should print on the connected printer This page displays information about the print server hardware the firmware version the hardware MAC address the connected printer network connectivity network traffic and network protocols Did the configuration page print successfully ...

Page 228: ...he connection between the printer and the print server by cycling power on the print server Unplug the print server from the printer then plug it back in Do this with the printer switched ON Can you now print a Jetdirect configuration page If yes click on the Yes button for information on interpreting the configuration page If no your print server has a problem that requires assistance from HP Jet...

Page 229: ...er To print a configuration page press the Test button on the print server An HP JetDirect configuration page can also be viewed over the network from a management utility such as HP Web Jetadmin or by accessing the embedded web server on the HP JetDirect print server Just click on any section of the configuration page below for detailed description of that section General JetDirect Information ...

Page 230: ...ed in the printer The format is X NN NN where X is a letter that depends on the HP print server model Port Select Specifies the LAN port on the print server that has been detected for use None the print server is not connected to the network RJ 45 the RJ 45 network port is connected Port Config Identifies the link configuration of the RJ 45 LAN port on the print server 10BASE T HALF 10 Mbps half d...

Page 231: ... Packets Received Number of frames specifically addressed to this print server This does not include broadcasts or multicasts Bad Packets Received Total number of frames packets received with errors by the print server Framing Errors Received Maximum of CRC Cyclic Redundancy Check errors and framing errors CRC errors are frames received with CRC errors Framing errors are frames received with align...

Page 232: ...k The IP subnet mask configured on the print server During initialization a temporary value 0 0 0 0 is displayed Depending on configuration parameters the print server may automatically assign a usable default value Not Specified a subnet mask is not configured Default Gateway The IP address of the gateway used when sending packets off the local network Only one default gateway may be configured D...

Page 233: ...e pathname may be truncated to fit on two lines Not Specified a file was not specified in the BOOTP reply from the host Domain Name The Domain Name System DNS name of the domain in which the print server resides for example support company com It is not the fully qualified DNS name because the host printer name is not included for example printer1 support company com Not Specified a domain name ha...

Page 234: ...ork by HP WebJetAdmin the URL of the host system used for HP WebJetAdmin services is displayed The URL is limited to two lines and may be truncated Not Specified the URL of the HP WebJetAdmin host system could not be identified or is not configured Back to Top IPX SPX Protocol Information Provides the current status and parameter values for the IPX SPX network protocols Message Description Status ...

Page 235: ...specific frame type for that network has been manually configured Rcvd The third column Rcvd indicates how many packets have been received for each frame type Back to Top Novell NetWare Protocol Information Provides the current status and parameter values for the Novell Network protocol Message Description STATUS Indicates the current Novell NetWare configuration status READY Indicates the HP Jetd...

Page 236: ...seconds that the HP Jetdirect print server waits between Service Advertising Protocol SAP broadcasts on the network The default is 60 seconds SERVER x Identifies a NetWare file server to which the HP Jetdirect print server is attached Back to Top AppleTalk Protocol Information Provides the current status and parameter values for the AppleTalk network protocols Message Description Status Indicates ...

Page 237: ...displayed if the print server is not ready Back to Top Error Messages Error Code and Message Description 02 LAN ERROR INTERNAL LOOPBACK During self test the print server detected an internal loopback test error The print server may be faulty If the error persists replace the print server 03 LAN ERROR EXTERNAL LOOPBACK The print server is incorrectly connected to your network or is defective Make s...

Page 238: ...test remove and re attach the power module connector on the print server If the error persists replace the print server 10 LAN ERROR UNDERFLOW There may be a problem with your network cabling or the print server Check the cabling and connectors on your network If you cannot find a problem with your network cabling run the power on self test remove and re attach the power module connector on the pr...

Page 239: ...lation software a NetWare utility such as PCONSOLE or other tool to create the print server object When the HP Jetdirect print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers made the connection 1D UNABLE TO CONNECT TO SERVER Remote Printer mode error The HP Jetdirect print server was unable to establish an SPX connec...

Page 240: ... failures could produce this error message including a downed file server or a network router failure 27 UNEXPECTED PSERVER DATA RCVD The print server sent some data when the HP Jetdirect print server had not given its permission to do so This indicates a possible print server problem possibly a software problem 28 OUT OF BUFFERS The HP Jetdirect print server was unable to allocate a buffer from i...

Page 241: ...to the printer Reduce the number of queues assigned 3A NDS ERR UNABLE TO FIND TREE The NDS tree cannot be located The message may occur when the file server is not running or when a network communications problem exists 3B NDS CONNECTION STATE ERROR The HP Jetdirect print server cannot change the NDS connection state Check licenses on the spooling server 3C NDS ERR UNRESOLVED QUEUE The print queue...

Page 242: ... through BOOTP is an invalid IP address for specifying a single node Check your Bootptab file for proper entries 47 INVALID TRAP DEST ADDRESS One of the SNMP trap Trap PDU destination IP addresses specified for the print server through TFTP is an invalid IP address for specifying a single node Check your TFTP configuration file 48 CF ERR FILE INCOMPLETE The TFTP configuration file contained an inc...

Page 243: ...not match the print servers hardware address or had a UDP source port that was not the BOOTP DHCP server port 67 udp 53 BAD BOOTP TAG SIZE The tagsize in a vendor specific field in the BOOTP reply is either 0 or greater than the remaining number of unprocessed bytes in the vendor specified area 54 BOOTP RARP IN PROGRESS The print server is currently in the process of obtaining its basic IP configu...

Page 244: ...ly clears after a few seconds unless the printer is off line is in an error state or is servicing another I O port or another network protocol F1 TRYING TO CONNECT TO SERVER The HP Jetdirect print server is trying to connect to the NetWare server s This is a normal message Wait until either the connection is established or another status message appears Back to Top End of troubleshooting If you ha...

Page 245: ...rs and e mail addresses Call HP Asia Pacific North America Latin America Europe Middle East and Africa HP Customer Care Centers Argentina inside Argentina Denmark Japan Singapore Argentina outside Argentina English International Korea Republic of South Africa Australia Finland Malaysia Spain Austria France Mexico Sweden Belgium Germany Netherlands Switzerland Brazil Great Sao Paulo Greece New Zeal...

Page 246: ...y 9 00 a m to 1 00 p m on Saturdays Outside Seoul only 080 999 0700 Hours of operation 9 00 a m to 6 00 p m Monday through Friday 9 00 a m to 1 00 p m on Saturdays Malaysia 60 3 295 2566 Hours of operation 8 30 a m to 5 30 p m Monday through Friday Penang 1 300 88 00 28 Hours of operation 8 30 a m to 5 30 p m Monday through Friday New Zealand 64 9 356 6640 Hours of operation 9 00 a m to 5 00 p m M...

Page 247: ...ugh Friday Other Information Phone Phone 11 3747 7799 Fax 11 3747 7765 Hours of operation 8 00 a m to 10 00 p m Monday through Friday 9 00 a m to 6 00 p m on Saturday Brazil Outside Great Sao Paulo Call Centralization Hardware Support 0800 130999 Hours of operation 8 00 a m to 7 00 p m Monday through Friday Call Centralization 0800 130999 Hours of operation 8 00 a m to 7 00 p m Monday through Frid...

Page 248: ...e Monday to Friday from 8 30 until 18 00 CET Please note that support in your language or your country might not be available for all products Austria 43 0 7114 201080 Belgium Dutch Phone 32 0 2 626 8806 French Phone 32 0 2 626 8807 Czech Republic 42 0 2 6130 7310 Hours of operation 08 00 to 18 00 Monday through Thursday 08 00 to 16 30 on Friday Denmark 45 39 29 4099 English International 44 0 207...

Page 249: ...s of operation 08 00 to 17 00 Monday through Friday Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Turkey 90 212 221 69 69 Hours of operation 08 30 to 18 00 Monday through Friday Ukraine 7 380 44 490 3520 Hours of operation 09 00 to 18 00 Monday through Friday United Arab Emirates Customer Care Reception Technical Support Phone 971 4 883 8454 Fax 971 4 883 9495 This Call...

Page 250: ...king on the buttons To troubleshoot your HP Jetdirect print server answer the questions on the following pages by clicking on the appropriate link button or image or text Click on the button below to start troubleshooting ...

Page 251: ...robat document click on Troubleshooting in the bookmark panel on the left side of the screen to go to the Troubleshooting section Reading Adobe Acrobat PDF files If you do not have the free Adobe Acrobat Reader software installed on your system download it from Adobe s website by clicking on the icon below www adobe com prodindex acrobat readstep html External Print Servers Boxes 75x print server ...

Page 252: ...200m 250m LIO print servers 400N MIO print servers 600N EIO print servers 610N EIO print servers 2000 2001 Hewlett Packard Company ...

Page 253: ...er To print a configuration page press the Test button on the print server An HP JetDirect configuration page can also be viewed over the network from a management utility such as HP Web Jetadmin or by accessing the embedded web server on the HP JetDirect print server Just click on any section of the configuration page below for detailed description of that section General JetDirect Information ...

Page 254: ...ed in the printer The format is X NN NN where X is a letter that depends on the HP print server model Port Select Specifies the LAN port on the print server that has been detected for use None the print server is not connected to the network RJ 45 the RJ 45 network port is connected Port Config Identifies the link configuration of the RJ 45 LAN port on the print server 10BASE T HALF 10 Mbps half d...

Page 255: ... Packets Received Number of frames specifically addressed to this print server This does not include broadcasts or multicasts Bad Packets Received Total number of frames packets received with errors by the print server Framing Errors Received Maximum of CRC Cyclic Redundancy Check errors and framing errors CRC errors are frames received with CRC errors Framing errors are frames received with align...

Page 256: ...k The IP subnet mask configured on the print server During initialization a temporary value 0 0 0 0 is displayed Depending on configuration parameters the print server may automatically assign a usable default value Not Specified a subnet mask is not configured Default Gateway The IP address of the gateway used when sending packets off the local network Only one default gateway may be configured D...

Page 257: ...e pathname may be truncated to fit on two lines Not Specified a file was not specified in the BOOTP reply from the host Domain Name The Domain Name System DNS name of the domain in which the print server resides for example support company com It is not the fully qualified DNS name because the host printer name is not included for example printer1 support company com Not Specified a domain name ha...

Page 258: ...ork by HP WebJetAdmin the URL of the host system used for HP WebJetAdmin services is displayed The URL is limited to two lines and may be truncated Not Specified the URL of the HP WebJetAdmin host system could not be identified or is not configured Back to Top IPX SPX Protocol Information Provides the current status and parameter values for the IPX SPX network protocols Message Description Status ...

Page 259: ...specific frame type for that network has been manually configured Rcvd The third column Rcvd indicates how many packets have been received for each frame type Back to Top Novell NetWare Protocol Information Provides the current status and parameter values for the Novell Network protocol Message Description STATUS Indicates the current Novell NetWare configuration status READY Indicates the HP Jetd...

Page 260: ...seconds that the HP Jetdirect print server waits between Service Advertising Protocol SAP broadcasts on the network The default is 60 seconds SERVER x Identifies a NetWare file server to which the HP Jetdirect print server is attached Back to Top AppleTalk Protocol Information Provides the current status and parameter values for the AppleTalk network protocols Message Description Status Indicates ...

Page 261: ...displayed if the print server is not ready Back to Top Error Messages Error Code and Message Description 02 LAN ERROR INTERNAL LOOPBACK During self test the print server detected an internal loopback test error The print server may be faulty If the error persists replace the print server 03 LAN ERROR EXTERNAL LOOPBACK The print server is incorrectly connected to your network or is defective Make s...

Page 262: ...test remove and re attach the power module connector on the print server If the error persists replace the print server 10 LAN ERROR UNDERFLOW There may be a problem with your network cabling or the print server Check the cabling and connectors on your network If you cannot find a problem with your network cabling run the power on self test remove and re attach the power module connector on the pr...

Page 263: ...lation software a NetWare utility such as PCONSOLE or other tool to create the print server object When the HP Jetdirect print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers made the connection 1D UNABLE TO CONNECT TO SERVER Remote Printer mode error The HP Jetdirect print server was unable to establish an SPX connec...

Page 264: ... failures could produce this error message including a downed file server or a network router failure 27 UNEXPECTED PSERVER DATA RCVD The print server sent some data when the HP Jetdirect print server had not given its permission to do so This indicates a possible print server problem possibly a software problem 28 OUT OF BUFFERS The HP Jetdirect print server was unable to allocate a buffer from i...

Page 265: ...to the printer Reduce the number of queues assigned 3A NDS ERR UNABLE TO FIND TREE The NDS tree cannot be located The message may occur when the file server is not running or when a network communications problem exists 3B NDS CONNECTION STATE ERROR The HP Jetdirect print server cannot change the NDS connection state Check licenses on the spooling server 3C NDS ERR UNRESOLVED QUEUE The print queue...

Page 266: ... through BOOTP is an invalid IP address for specifying a single node Check your Bootptab file for proper entries 47 INVALID TRAP DEST ADDRESS One of the SNMP trap Trap PDU destination IP addresses specified for the print server through TFTP is an invalid IP address for specifying a single node Check your TFTP configuration file 48 CF ERR FILE INCOMPLETE The TFTP configuration file contained an inc...

Page 267: ...not match the print servers hardware address or had a UDP source port that was not the BOOTP DHCP server port 67 udp 53 BAD BOOTP TAG SIZE The tagsize in a vendor specific field in the BOOTP reply is either 0 or greater than the remaining number of unprocessed bytes in the vendor specified area 54 BOOTP RARP IN PROGRESS The print server is currently in the process of obtaining its basic IP configu...

Page 268: ...OM SERVER The server has been shut down because of a configuration change or reset request This message automatically clears after a few seconds unless the printer is off line is in an error state or is servicing another I O port or another network protocol F1 TRYING TO CONNECT TO SERVER The HP Jetdirect print server is trying to connect to the NetWare server s This is a normal message Wait until ...

Page 269: ...g power On solid green Print server is on and ready Blinking slowly amber Fault occurred during self test or operation Follow troubleshooting procedure Blinking slowly green Print server receiving power but not ready self test may still be in process Or no network connection check the 10 and 100 Link lights Blinking quickly green Print server is processing the configuration page ...

Page 270: ...10 or 100 Link Lights Light Behavior Description Off No network connection On solid green Network connection is established at 10 Mb s or at 100Mb s ...

Page 271: ...et them to factory defaults To reset the print server configuration to factory defaults follow these steps 1 Make sure that the printer s power is on 2 Unplug the print server from the printer 3 While holding down the Test button on the print server plug the print server back into the printer continue to hold down the Test button for about five seconds Any user configured settings will be erased ...

Page 272: ...y Phone Highly trained technicians at our HP Customer Care Center are ready to take your call Note Telephone fees are the responsibility of the caller Rates may vary Contact your local telephone company for current rates For the most recent HP Customer Care telephone numbers worldwide see phone numbers or visit http www hp com support support_assistance and select call hp In the USA the HP Custome...

Page 273: ...day 7 days a week Also Software driver and firmware image upgrades WWW HP Customer Care Forum Go online anytime and you ll also find helpful user forums a great source of ideas and suggestions for using your HP Jetdirect print server You can access the user forum directly from http www hp com go forums and select hp network printing user support forum Getting Warranty Service Getting warranty serv...

Page 274: ...ersions and HP Jetdirect firmware images are available from the following World Wide Web Access HP s Customer Care Online at http www hp com support net_printing America Online Receive drivers and upgrades by downloading them to your computer from the HP Forum HP Distribution Center Order drivers and upgrades for HP printers by calling the HP Distribution Center at 805 257 5565 USA only FTP Site D...

Page 275: ...pported network operating systems protocols 200m Microsoft Windows 95 98 2000 NT 4 0 ME TCP IP IPX SPX direct mode peer to peer only Apple Macintosh OS 8 6 and later EtherTalk 250m Microsoft Windows 95 98 ME TCP IP IPX SPX Microsoft Windows 2000 NT 4 0 and later TCP IP IPX SPX DLC LLC Apple Macintosh OS 8 6 and later EtherTalk Novell NetWare v 3 2 4 2 5 x IPX SPX NDS IPX SPX NDPS NEPS TCP IP IPX S...

Page 276: ...ure recommended 0 C to 55 C 32 F to 131 F Storage temperature recommended 40 C to 70 C 40 F to 158 F Operating humidity recommended 15 to 95 at 40 C 104 F noncondensing Acoustic Noise Not applicable Electromagnetic specifications Electromagnetic immunity See the Declaration of Conformity Electromagnetic emissions USA FCC Title 47 CFR part 15 Class B Canada ICES 003 Class B Japan VCCI Class B Europ...

Page 277: ... does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which th...

Page 278: ...Australia This equipment complies with Australian EMC requirements Canada ...

Page 279: ...This equipment complies with Canadian EMC Class B requirements Japan VCCI Class B China Chinese Safety Statement See Chinese Safety Statement ...

Page 280: ......

Page 281: ...riod specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products that prove to be defective Replacement products may be either new or equivalent in performance to new 2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for a period of NINETY 90 DAYS due to...

Page 282: ...ETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and y...

Page 283: ...and are in addition to the mandatory statutory rights applicable to the sale of this product to you Argentina Certificado de Garantía vea el folleto de garantía que acompaña el paquete del producto México Póliza de Garantía vea el folleto de garantía que acompaña el paquete del producto Getting warranty service For your records please retain your original proof of purchase Record the product numbe...

Page 284: ...ple Jetdirect 200m Serial number of the product Complete description of the problem Proof of purchase of your product Your shipping address Service billing out of warranty When ordering a replacement unit for out of warranty service you may be charged a repair cost See your HP Authorized Dealer or your local HP Sales and Service Office representative Or you can call HP at 800 227 8164 USA only pre...

Page 285: ...milar installer that will also handle network printer installation We recommend that you use the printer s CD if it is available since the installer on that CD already knows where to find the printer driver that it needs for installation To use the installer insert the CD into the CD drive of your Windows computer The CD s setup program should start automatically if it doesn t open the CD in the W...

Page 286: ...ver s screens should be reasonably self explanatory and a little exploration will probably show you what you need to know For full details on the embedded web server click here All entries show the current values of the print server s parameters and you can change those values by entering new ones if your network administrator has allowed full access to them Note that if you change the print serve...

Page 287: ...o Manual 5 Enter the new IP address in the IP Address box Note that you will lose your connection to the embedded web server when you change the IP address To re establish the connection enter the new IP address in your browser s URL field Performing a cold reset resetting to factory defaults Once you configure the HP print server the configuration settings are retained in memory unless you manual...

Page 288: ...r 1 Make sure that the TCP IP protocol is configured on both the print server and your computer On your computer If your computer can connect to the Internet you have TCP IP configured If not check with your network administrator for information on configuring TCP IP for your network On the print server Print a configuration page by pressing the Test button on the print server that is attached to ...

Page 289: ...page 3 Click on Scan If your MFP or All in One device is supported by Web Scan there will be a Scan menu item in the left hand column of the embedded web server home page Click on Scan to bring up the Web Scan page ...

Page 290: ...document placed in the scanner Note Do not press the scan button on the MFP use buttons on the screen as follows 1 Select the type of image you are scanning using the Image Type buttons Available document settings 2 Select the file format you want using the Image Format buttons Available formats 3 Select your paper size in the Document Size list box Available document sizes 4 Click the Scan button...

Page 291: ...e Email page will appear Problems If the Email To button does not appear If the Email To button works but then an error message appears For a multi page document feeder ADF Click Email To only once For a PDF image one file will be created from all the pages in the feeder For a TIFF or JPEG image separate files will be created for each page in the feeder Each file will be contained in a separate at...

Page 292: ...in a browser window The availability of JPEG format depends on the capabilities of the scanner TIFF for files to be printed or to be manipulated as high resolution images When downloading the browser will use a plug in or external application for TIFF files if one is loaded or will prompt the user to view or save the image Troubleshooting web scanning Problems using scan Unable to scan using TIFF ...

Page 293: ...nce a variety of plug in applications exist each plug in exhibits a different behavior You can uninstall the plug in associated with the image format you are using Or you can change the association of the TIFF or PDF file type to a different application Problems using scan preview Preview option is missing with a sheet feed scanner or with a multi page document feeder ADF Problem I want to preview...

Page 294: ...ble the availability of the web scanning facility in the embedded web server You can also disable and enable the alternative to this basic scanning functionality The alternative The print server may support depending on installation methods the full function scanning facility residing on individual computers acquired by installing the client software from the CD for the HP multifunction MFP or All...

Page 295: ...net Explorer 5 0 and later Netscape Navigator 4 08 and later HP UX 11 0 Microsoft Internet Explorer 5 0 and later Netscape Navigator 4 72 and later Solaris 2 5x 2 6 7 8 Microsoft Internet Explorer 5 0 and later Netscape Navigator 4 70 and later AIX 4 x Netscape Navigator 4 08 and later Red Hat Linux 6 0 6 1 7 0 Netscape Navigator 4 08 and later For the latest list of compatible web browsers visit ...

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