Table 11 Troubleshooting entry points
(continued)
Subsection or location
Entry point
“Troubleshooting tools” (page 64)
Offline and Online Diagnostics/INIT button
“Troubleshooting tools” (page 64)
(see also
for more information about this tool)
System Event Analyzer
Basic and advanced troubleshooting tables
The following troubleshooting tables are designed for use by both trained and untrained support
personnel. The tables are the first tools used to determine the symptoms or condition of a suspect
server. Be aware that the state of the front panel LEDs can be viewed locally or remotely (using
the
vfp
command from the iLO 3 MP).
The tables are designed to cover troubleshooting symptoms from AC power-on up to booting the
operating system (OS), specifically in Steps 1-5. In most cases begin with Step 1 in
sequencing through the table steps to locate the symptom/condition most descriptive of your current
server status; this becomes the first step in your troubleshooting procedure. Where appropriate,
an action or actions prescribed in the "Action" column of
is followed by a reference to
the corresponding subsection of this chapter for further information.
Table 12 Basic low end troubleshooting
Action
Condition
Step
Nothing is logged for this condition.
1. For new server installations, review the install
procedures.
Server appears "dead" -- no front panel LEDs are on,
and no fans are running.
1
2. Verify that the power cords are connected to
both the power supplies and to the AC receptacles.
3. Verify that AC power, at the proper AC voltage
levels, is available to the receptacles.
4. Check the front panel connector and the cable
to the rest of the system.
5. If the integrated power button LED on front
panel remains off, then re-seat the power supplies,
replace the power cords, and replace the bulk
power supplies, in that order (see
the power subsystem ” (page 83)
for details).
The preceding issue is fixed when the front panel
LED states are as follows: system health LED is off;
and power is steady amber.
A fatal fault has been detected and logged,
attempting to power on the server (system health
is off, and power is steady amber).
1. Examine each power supply LED -- if not solid
green, then replace power supply (see
Server does not power on after front panel power
button is momentarily pressed (less than four
seconds).
NOTE:
This step assumes iLO 3 is running. If iLO
3 is not running, proceed to step 4a.
2a
“Troubleshooting the power subsystem ” (page 83)
for more details).
2. Examine the iLO 3 MP logs for events related
to bulk power supplies (see
for details).
The preceding issue is fixed when the front panel
LEDs are as follows: system health is off, and
power is solid green.
A warning or critical failure has been detected
and logged after server powers on (system health
System health LED is flashing amber.
2b
is flashing amber, and power is steady green).
Examine each power supply LED. If not solid
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