Power issues during installation are usually related to the installation process. If the server does
not power on, view the LED indicators on the power supply rear panels and perform the following:
•
If the AC power LED on the power supply on the rear panel of the server is lit, power is
available to the server.
•
If the AC power LED is not lit, the server is either in standby power mode, or an issue may
have occurred. Re-seat the power supply. If the issue persists, remove and re-seat the board
within the server. If the issue still persists, replace the power supply or the power supply
interface board.
UEFI menu is not available
If you cannot access the UEFI from either the main disk partition or the CD, use the following tools
to resolve the issue:
•
Front panel LEDs
•
iLO 3 MP
Console messages
◦
◦
SEL
◦
FPL
Operating system does not boot
If the operating system does not boot, boot to UEFI, and use the following tools to view the system
logs. Analyze any error messages to resolve the issue.
•
UEFI Shell
•
iLO 3
Operating system boots with issues
If the operating system is running and you are experiencing issues, use the following tools to resolve
the issue:
•
LEDs
•
Error Messages and event logs
Intermittent server issues
You can usually trace intermittent issues that occur during installation to power source issues, a
loose connector, or some other hardware issue. If you are experiencing intermittent issues:
1.
View iLO 3 MP logs and analyze the issue. Determine if there is more than one symptom and
if the issue is random.
2.
Verify that the AC power source is stable.
3.
Re-seat all rear panel connectors.
4.
Re-seat all hot-swap fans and power supplies.
5.
Re-seat all main memory DIMMs.
6.
Re-seat all cable harnesses and board connectors.
SATA DVD+RW drive issues
SATA DVD+RW drive issues that occur during installation are usually related to faulty connections.
If you are experiencing DVD drive issues:
1.
Remove and reinsert the media.
2.
Replace the disk.
HP Confidential
78
Troubleshooting
