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Contents

HP Integrity NonStop NS-Series Operations Guide— 529869-005

viii

16. Creating Startup and Shutdown Files

Troubleshooting and Recovery Operations

15-18

Fans Are Not Turning

15-18

System Does Not Appear to Be Powered On

15-19

Green LED Is Not Lit After POSTs Finish

15-19

Amber LED on a Component Remains Lit After the POST Finishes

15-19

Components Fail When Testing the Power

15-19

Recovering From a System Load Failure

15-20

Getting a Corrupt System Configuration File Analyzed

15-21

Recovering From a Reload Failure

15-21

Exiting the OSM Low-Level Link

15-22

Opening Startup Event Stream and Startup TACL Windows

15-22

Summary of Contents for Integrity NonStop NS-series

Page 1: ...asks include monitoring the system performing common operations tasks and performing routine hardware maintenance This guide is written for system operators Product Version N A Supported Release Version Updates RVUs This guide supports H06 08 and all subsequent H series RVUs until otherwise indicated by its replacement publication Part Number Published 529869 005 November 2006 ...

Page 2: ...Document History Part Number Product Version Published 529869 003 N A February 2006 529869 004 N A August 2006 529869 005 N A November 2006 ...

Page 3: ...ment 1 2 What Are the Operator Tasks 1 2 Monitoring the System and Performing Recovery Operations 1 2 Preparing for and Recovering from Power Failures 1 3 Stopping and Powering Off the System 1 3 Powering On and Starting the System 1 3 Creating Startup and Shutdown Files 1 3 Performing Preventive Maintenance 1 3 Operating Disk Drives and Tape Drives 1 3 Responding to Spooler Problems 1 4 Updating ...

Page 4: ...nfiguration Files 2 5 Using SCF to Display Subsystem Configuration Information 2 6 Displaying SCF Configuration Information for Subsystems 2 9 Additional Subsystems Controlled by SCF 2 13 Displaying Configuration Information SCF Examples 2 15 3 Overview of Monitoring and Recovery When to Use This Section 3 1 Functions of Monitoring 3 2 Monitoring Tasks 3 2 Working With a Daily Checklist 3 2 Tools ...

Page 5: ...ic Processes 5 2 Monitoring Processes 5 3 Monitoring System Processes 5 3 Monitoring IOPs 5 4 Monitoring Generic Processes 5 4 Recovery Operations for Processes 5 6 Related Reading 5 6 6 Communications Subsystems Monitoring and Recovery When to Use This Section 6 1 Communications Subsystems 6 1 Local Area Networks LANs and Wide Area Networks WANs 6 2 Monitoring Communications Subsystems and Their ...

Page 6: ... 2 Gigabit Ethernet 4 Port Adapter G4SA 8 2 4 Port ServerNet Extender 4PSE 8 3 Monitoring I O Adapters and Modules 8 3 Monitoring the FCSAs 8 4 Monitoring the G4SAs 8 5 Monitoring the 4PSEs 8 7 Recovery Operations for I O Adapters and Modules 8 7 Related Reading 8 8 9 Processors and Components Monitoring and Recovery When to Use This Section 9 1 Overview of the NonStop Blade Complex 9 2 Monitoring...

Page 7: ...Service Provider 9 19 Related Reading 9 22 10 Disk Drives Monitoring and Recovery When to Use This Section 10 1 Overview of Disk Drives 10 2 Internal SCSI Disk Drives 10 2 M8xxx Fibre Channel Disk Drives 10 3 Enterprise Storage System ESS Disks 10 3 Monitoring Disk Drives 10 4 Monitoring Disk Drives With OSM 10 4 Monitoring Disk Drives With SCF 10 5 Monitoring the State of Disk Drives 10 9 Monitor...

Page 8: ...ions Using the OSM Service Connection 11 8 Recovery Operations Using SCF 11 9 Related Reading 11 9 12 Printers and Terminals Monitoring and Recovery When to Use This Section 12 1 Overview of Printers and Terminals 12 1 Monitoring Printer and Collector Process Status 12 2 Monitoring Printer Status 12 2 Monitoring Collector Process Status 12 2 Recovery Operations for Printers and Terminals 12 3 Reco...

Page 9: ...Power Failure 14 5 Setting System Time 14 5 Related Reading 14 5 15 Starting and Stopping the System When to Use This Section 15 2 Powering On a System 15 2 Powering On the System From a Low Power State 15 3 Powering On the System From a No Power State 15 3 Starting a System 15 5 Loading the System 15 5 Starting Other System Components 15 9 Performing a System Load 15 9 Performing a System Load Fr...

Page 10: ... Startup TACL Windows 15 22 Related Reading 15 24 16 Creating Startup and Shutdown Files Automating System Startup and Shutdown 16 2 Managed Configuration Services MCS 16 2 Startup 16 2 Shutdown 16 3 For More Information 16 3 Processes That Represent the System Console 16 3 YMIOP CLCI 16 3 YMIOP CNSL 16 3 ZHOME 16 4 ZHOME Alternative 16 4 Example Command Files 16 4 CIIN File 16 5 Establishing a CI...

Page 11: ...Examples 16 19 System Shutdown File 16 20 CP6100 Lines Shutdown File 16 21 ATP6100 Lines Shutdown File 16 21 X 25 Lines Shutdown File 16 21 Printer Line Shutdown File 16 22 Expand Over IP Line Shutdown File 16 22 Direct Connect Line Shutdown File 16 22 Spooler Shutdown File 16 23 TMF Shutdown File 16 23 17 Preventive Maintenance When to Use This Section 17 1 Monitoring Physical Facilities 17 1 Che...

Page 12: ...Management Service Analyzer EMSA B 2 File Utility Program FUP B 3 Measure B 3 MEDIACOM B 3 NonStop NET MASTER B 3 NSKCOM and the Kernel Managed Swap Facility KMSF B 3 OSM Package B 3 PATHCOM B 4 PEEK B 4 RESTORE B 4 SPOOLCOM B 4 Subsystem Control Facility SCF B 4 HP Tandem Advanced Command Language TACL B 5 TMFCOM B 5 Web ViewPoint B 5 ViewPoint B 5 ViewSys B 6 C Related Reading D Converting Numbe...

Page 13: ...em Status Icons to Monitor Multiple Systems 3 10 Figure 3 5 Alarm Summary Dialog Box 3 11 Figure 3 6 Problem Summary Dialog Box 3 11 Figure 7 1 Integrity NonStop NS16000 System 7 2 Figure 7 2 Integrity NonStop NS14000 System with IOAM Enclosure 7 3 Figure 7 3 I O Connections to the PICS in a P Switch 7 4 Figure 9 1 Modular NSAA With One NonStop Blade Complex and Four Processors 9 3 Figure 9 2 Proc...

Page 14: ...essages 4 2 Table 6 1 Related Reading for Communications Lines and Devices 6 13 Table 8 1 Service Flash Firmware Flash Boot Firmware Device and Enabled States for the FCSA 8 4 Table 8 2 Service Device and Enabled States for the G4SA 8 6 Table 8 3 Related Reading for I O Adapters and Modules 8 8 Table 9 1 Other Files to Submit to Your Service Provider 9 20 Table 9 2 Additional Processor Dump Inform...

Page 15: ...nance This guide is written for system operators Product Version N A Supported Release Version Updates RVUs This guide supports H06 08 and all subsequent H series RVUs until otherwise indicated by its replacement publication Document History New and Changed Information This manual has been updated to include references to HP Integrity NonStop NS14000 and NS1000 servers containing VIO enclosures in...

Page 16: ...What s New in This Manual HP Integrity NonStop NS Series Operations Guide 529869 005 xiv New and Changed Information ...

Page 17: ... Series Carrier Grade Server Manual for hardware details and service procedures specific to Telco systems Use this guide along with the Guardian User s Guide and the written policies and procedures of your company regarding General operations Security System backups Starting and stopping applications Who Should Use This Guide This guide is written for operators who perform system hardware operatio...

Page 18: ...Monitoring and Recovery Section 8 I O Adapters and Modules Monitoring and Recovery Section 9 Processors and Components Monitoring and Recovery Section 10 Disk Drives Monitoring and Recovery Section 11 Tape Drives Monitoring and Recovery Section 12 Printers and Terminals Monitoring and Recovery Section 13 Applications Monitoring and Recovery Section 14 Power Failures Preparation and Recovery Sectio...

Page 19: ...nformation about using only the Subsystem Control Facility SCF That guide does not generally describe any monitoring procedures using the OSM packages Information about the use of OSM such as how to migrate from TSM to OSM how to install and configure OSM server and client components and how to use the OSM Service Connection appear in these manuals OSM Migration and Configuration Guide NonStop Sys...

Page 20: ...g Tips Within these categories where applicable content might be further categorized according to server or enclosure type Authorized service providers can also order the NTL Support and Service Library CD Channel Partners and Authorized Service Providers Order the CD from the SDRC at https scout nonstop compaq com SDRC ce htm HP employees Subscribe at World on a Workbench WOW Subscribers automati...

Page 21: ... Items not enclosed in brackets are required For example pathname Brackets Brackets enclose optional syntax items For example TERM system name terminal name INT ERRUPTS A group of items enclosed in brackets is a list from which you can choose one item or none The items in the list may be arranged either vertically with aligned brackets on each side of the list or horizontally enclosed in a pair of...

Page 22: ...ample repetition constant list Item Spacing Spaces shown between items are required unless one of the items is a punctuation symbol such as a parenthesis or a comma For example CALL STEPMOM process id If there is no space between two items spaces are not permitted In the following example there are no spaces permitted between the period and any other items process name su name Line Spacing If the ...

Page 23: ...ist or horizontally enclosed in a pair of brackets and separated by vertical lines For example proc name trapped in SQL in SQL file system Braces A group of items enclosed in braces is a list of all possible items that can be displayed of which one is actually displayed The items in the list might be arranged either vertically with aligned braces on each side of the list or horizontally enclosed i...

Page 24: ...les placed in the right margin of changed portions of text figures tables examples and so on Change bars highlight new or revised information For example The message types specified in the REPORT clause are different in the COBOL85 environment and the Common Run Time Environment CRE The CRE has many new message types and some new message type codes for old message types In the CRE the message type...

Page 25: ...ce on page 1 3 Operating Disk Drives and Tape Drives on page 1 3 Responding to Spooler Problems on page 1 4 Updating Firmware on page 1 4 Determining the Cause of a Problem A Systematic Approach on page 1 4 A Problem Solving Worksheet on page 1 4 Task 1 Get the Facts on page 1 6 Task 2 Find and Eliminate the Cause of the Problem on page 1 7 Task 3 Escalate the Problem If Necessary on page 1 8 Task...

Page 26: ...em operations described in this guide include Monitoring the system and performing recovery operations Preparing for and recovering from power failures Stopping and powering off the system Powering on and starting the system Performing preventive maintenance Operating disk drives and tape drives Responding to spooler problems Monitoring the System and Performing Recovery Operations Checking for in...

Page 27: ...covery Stopping and Powering Off the System HP recommends a specific set of procedures for stopping and powering off an Integrity NonStop server or its components as described in Section 15 Starting and Stopping the System Powering On and Starting the System HP recommends a specific set of procedures for powering on and starting an Integrity NonStop server or its components as described in Section...

Page 28: ...ent to Determine the possible causes of problems Systematically fix or escalate such problems Develop ways of preventing the same problems from recurring The four basic steps in systematic problem solving are A Problem Solving Worksheet Table 1 1 is a worksheet that you can use to help you through the problem solving process Use this worksheet to Get the facts about a problem Find and eliminate th...

Page 29: ...rity NonStop NS Series Operations Guide 529869 005 1 5 A Problem Solving Worksheet Table 1 1 Problem Solving Worksheet Problem Facts Possible Causes What Where When Magnitude Situation Facts Escalation Decision Plan to Verify Fix Plan to Prevent and Control Damage ...

Page 30: ...ssages have you received What is the current configuration of the hardware and software products affected An example of information you might obtain from asking questions Category Questions to Ask What What are you having trouble with What specifically is wrong Where Where did you first notice the problem Where has it occurred since you first noticed it Which applications components devices and pe...

Page 31: ...n could have produced the problem symptoms you listed in that row Write yes in the appropriate box if that cause could explain that symptom Write no in the appropriate box if a possible cause does not explain a fact The most likely cause is the one that best explains all the facts that is the cause that contains the most yes answers For example possible causes of a hung terminal problem could be A...

Page 32: ...o not solve the problem you might consider escalating the problem to get additional help Task 3a Determine Whether You Need to Escalate the Problem After you complete each task in the problem solving process you must decide whether you can continue by yourself or if you must ask for help Ask yourself these questions Do I have the authority to resolve this problem Do I have the necessary knowledge ...

Page 33: ... in any way Logging On to an Integrity NonStop Server Many operations and troubleshooting tasks are performed by logging on to your Integrity NonStop server from a system console and using the TACL command interpreter or one of the OSM applications For example the TACL command interpreter allows you to access SCF which you use to configure control and collect information about objects within subsy...

Page 34: ...u select New The New Session Properties dialog box appears 3 From the New Session Properties dialog box Session tab click IO Properties The TCP IP Properties dialog box appears 4 In the TCP IP Properties dialog box a In the Host name or IP address and port box type the IP address followed by a space and the port number For example 172 17 22 187 23 The port number is 23 for a TACL prompt and 301 fo...

Page 35: ...ing OSM Applications Several operations tasks in this guide require you to log on to one of the OSM applications Assuming that all OSM client components have been installed on the system console launch the desired application as described below then see the online help or default home page for the browser based OSM applications for log on instructions To launch OSM applications Start Programs HP O...

Page 36: ...the OSM Service Connection and include online help For a list and help files for service procedures both those incorporated into OSM and others that are not part of OSM refer to the Support and Service Library Support and Service Library These NTL Support and Service library categories provide procedures part numbers troubleshooting tips and tools for servicing NonStop S series and Integrity NonSt...

Page 37: ... on page 2 5 SCF Configuration Files on page 2 5 Using SCF to Display Subsystem Configuration Information on page 2 6 Displaying SCF Configuration Information for Subsystems on page 2 9 Additional Subsystems Controlled by SCF on page 2 13 Displaying Configuration Information SCF Examples on page 2 15 When to Use This Section This section describes the system enclosures the system organization numb...

Page 38: ...information see Integrity NonStop NS14000 Systems Integrity NonStop NS1000 Systems or the Versatile I O VIO Manual Fibre Channel disk module FCDM Maintenance Switch Ethernet UPS and ERM NonStop System Console to manage the system Cable Management Devices Enterprise Storage System ESS Differences Between Integrity NonStop NS Series Systems NonStop System Architectures Integrity NonStop NS series sy...

Page 39: ...ng of two VIO enclosures one on each ServerNet fabric processor connections for processors 0 3 are made through ports 1 4 of the VIO Logic Board in slot 14 of each VIO enclosure via the LSUs An optional Optical Extender PIC in slot 2 provides for additional processor connectivity processors 4 7 VIO enclosures have embedded ports and allow for optional expansion ports to supply the equivalent funct...

Page 40: ...t in the Alarms tab or right click on the resource object and select Actions to display the Actions dialog box from which you can select and perform actions on the selected system resource Besides physical hardware components such as IOAM enclosures power supplies ServerNet adapters and disk and tape drives system resources also include logical entities that OSM supports such as logical processors...

Page 41: ...ctions of SCF appear in Subsystem Control Facility SCF on page B 4 SCF System Naming Conventions SCF object names usually follow a consistent set of naming conventions defined for each installation HP preconfigures some of the naming conventions to create the logical device names for many SCF objects System planning and configuration staff at your site likely will change or expand on the preconfig...

Page 42: ...ry Operations on page 15 18 For certain SCF subsystems configuration changes are persistent The changes persist through processor and system loads unless you load the system with a different configuration file Examples of these subsystems are the Kernel ServerNet LAN Systems Access SLSA the storage subsystem and WAN For other SCF subsystems the changes are not persistent You must reimplement them ...

Page 43: ...14 SYSTEM SYS00 QIOMON 105 ZM02 2 280 0 0 45 0 132 201 DRP14 SYSTEM SYS00 QIOMON 106 ZM01 1 280 0 0 45 0 132 201 DRP14 SYSTEM SYS00 QIOMON 107 ZM00 0 290 0 0 45 0 132 201 DRP14 SYSTEM SYS00 QIOMON 108 ZLOG 0 307 1 345 1 0 4024 150 DRP14 SYSTEM SYS00 EMSACOLL 104 ZM03 3 279 0 0 45 0 132 201 DRP14 SYSTEM SYS00 QIOMON 105 ZM02 2 280 0 0 45 0 132 201 DRP14 SYSTEM SYS00 QIOMON 106 ZM01 1 280 0 0 45 0 1...

Page 44: ...al device name PPID The primary processor number and process identification number PIN of the specified device BPID The backup processor number and PIN of the specified device Type The device type and subtype RSize The record size the device is configured for Pri The priority level of the I O process Program The fully qualified name of the program file for the process Table 2 1 Key Subsystems and ...

Page 45: ... common to most Integrity NonStop NS series systems The examples use the SCF ASSUME command to make a given subsystem the current default object for gathering information TCP IP Subsystem These examples are based on a TCP IP process named ZTCO Before using the commands listed in Table 2 2 type this command to make the TCP IP subsystem the default object SCF ASSUME PROCESS ZTCO Integrity NonStop se...

Page 46: ...disk and tape drives as well as SCSI and HP NonStop Storage Management Foundation SMF devices Use the commands listed in Table 2 4 to display desired information Table 2 3 Displaying Information for the Kernel Subsystem ZZKRN To Display Information About These Configured Objects Enter This Command The Kernel subsystem manager and ServerNet process names LISTDEV KERNEL All Kernel subsystem object a...

Page 47: ...y using the OUT option of the INFO command For details see the SCF Reference Manual for the Storage Subsystem To get detailed configuration information in command format for all disks on the system issue this command INFO DISK OBEYFORM Example 2 2 SCF ADD DISK Command Output ADD DISK SYSTEM SENDTO STORAGE BACKUPCPU 1 HIGHPIN ON PRIMARYCPU 0 PROGRAM SYSTEM SYSTEM TSYSDP2 STARTSTATE STARTED PRIMARYL...

Page 48: ... SLSA subsystem you can use the OBEYFORM option with the INFO command to display currently defined attribute values in the format that you would use to set up a configuration file Each attribute appears as a syntactically correct system configuration command For example ADD ADAPTER ZZLAN E0154 LOCATION 1 1 54 TYPE G4SA ACCESSLIST 0 1 Table 2 5 Displaying Information for the SLSA Subsystem ZZLAN To...

Page 49: ...subsystems The objects that each command affects and the attributes of those objects are subsystem specific This subsystem specific information is presented in a separate manual for each subsystem A partial list of these manuals appears in Table 6 1 on page 6 13 Refer to the SCF Reference Manual for H Series RVUs for further information Table 2 6 Displaying Information for the WAN Subsystem ZZWAN ...

Page 50: ...ion Protocol 55 24 OSIFTAM Open Systems Interconnection File Transfer Access and Management 55 21 or 25 OSIMHS Open Systems Interconnection Message Handling System 55 11 or 12 OSITS Open Systems Interconnection Transport Services 55 55 4 OSS Open System Services 24 0 PAM Port Access Method QIO Queued I O product 45 0 SCP Subsystem Control Point 50 63 SCS SQL Communications Subsystem 38 0 SNAX APN ...

Page 51: ...EL Info PROCESS DRP09 ZZKRN Symbolic Name Name Autorestart Program CLCI TACL CLCI 10 SYSTEM SYSTEM TACL OSM APPSRVR ZOSM 10 SYSTEM SYSTEM APPSRVR OSM CIMOM ZCMOM 5 SYSTEM SYSTEM CIMOM OSM CONFLH RD ZOLHI 0 SYSTEM SYSTEM TACL OSM OEV ZOEV 10 SYSTEM SYSTEM EVTMGR QATRAK TRAK 10 SYSTEM SYSTOOLS QATRACK QIOMON ZMnn 10 SYSTEM SYSTEM QIOMON ROUT ZLnn 10 SYSTEM SYSTEM ROUT SCP ZNET 10 SYSTEM SYSTEM SCP S...

Page 52: ...sses Example 2 5 SCF INFO PROCESS ZZWAN Command Output INFO PROCESS ZZWAN WAN MANAGER Detailed Info Process DRP09 ZZWAN ZTXAE RecSize 0 Type 0 49 Preferred Cpu 0 Alternate Cpu 1 HOSTIP Address 172 031 145 090 IOPOBJECT SYSTEM SYS00 SNMPTMUX TCPIP Name ZTC02 WAN MANAGER Detailed Info Process DRP09 ZZWAN 0 RecSize 0 Type 50 00 Preferred Cpu 0 Alternate Cpu N A IOPOBJECT SYSTEM SYS00 CONMGR Example 2...

Page 53: ...vice Connection on page 3 7 Recovery Operations for Problems Detected by OSM on page 3 12 Monitoring Problem Incident Reports on page 3 12 Using SCF to Monitor the System on page 3 12 Determining Device States on page 3 13 Automating Routine System Monitoring on page 3 16 Using the Status LEDs to Monitor the System on page 3 20 Related Reading on page 3 22 When to Use This Section This section pro...

Page 54: ...em Make better use of existing resources Ensure that products such as HP NonStop SQL MP HP NonStop SQL MX HP NonStop Transaction Management Facility TMF and Pathway are available Prevent many problems and outages from occurring Monitoring Tasks Regardless of the shift you work certain areas of your hardware and software environment need to be checked on a regular basis This subsection provides gui...

Page 55: ...ols are the OSM Service Connection and the Subsystem Control Facility SCF For information relating to system components in NonStop S series servers refer to the appropriate NonStop S Series documentation Table 3 1 lists the tools available to monitor system components Task Operator s name Date time Notes and questions Check phone messages Check faxes Check e mail Check shift log Check EMS event me...

Page 56: ...ion online help AWAN access server RAS management tool AWAN 3886 Server Installation and Configuration Guide Communications lines SCF interface to the various subsystems Section 6 Communications Subsystems Monitoring and Recovery Disk drive enclosure and individual disk drives attached to FCSAs OSM Service Connection SCF interface to the storage subsystem DSAP Using the OSM Service Connection on p...

Page 57: ...ne help NonStop ServerNet Cluster 6780 Switch OSM Service Connection ServerNet Cluster 6780 Operations Guide OSM Service Connection User s Guide or OSM Service Connection online help Printers SCF SPOOLCOM Section 12 Printers and Terminals Monitoring and Recovery Guardian User s Guide Processor switch P switch module and subcomponents including ServerNet switch boards power supplies fans PICs and p...

Page 58: ...on Monitor Batteries on page 14 4 OSM Service Connection User s Guide or OSM Service Connection online help Table 3 2 Daily Tasks Checklist General Tasks Specific Tasks For More Information See Monitor messages from system users Check telephone fax electronic mail and any other messages Guardian User s Guide Monitor operator messages From the OSM Event Viewer From the EMSDIST printing distributor ...

Page 59: ...mples of how the other OSM applications are used for monitoring related functions Using the OSM Service Connection The OSM Service Connection can be used in a variety of ways to monitor your system including Use of colors and symbols to direct you to the source of any problems Attribute values for system resources displayed in the Attributes tab and in many dialog boxes Alarms displayed in the Ala...

Page 60: ... alarm on the object To obtain information about the alarm 1 Click to select the object displaying the red triangular and bell shaped symbols 2 Select the Alarms tab from the details pane Figure 3 1 OSM Management System Icons Indicate Problems Within Note In the OSM Service Connection Management window the tree pane is located on the far left In the lower right is the Overview pane Located betwee...

Page 61: ...tes tab Figure 3 3 also as a yellow or red triangular symbol indicates problem attribute values exist In this case the degraded Service State attribute was caused by an alarm However when a resource displays a yellow or red triangular object but no bell shaped icon it has no alarms but is reporting problem or degraded attribute values Figure 3 2 Expanding the Tree Pane to Locate the Source of Prob...

Page 62: ...ate System Status icons each created by 1 Establishing an OSM Service Connection session to the system 2 From the Summary menu on the OSM toolbar selecting System Status You can then minimize but not close the OSM Service Connection Management window for each system If the System Status icon for a system turns from green to yellow as illustrated in Figure 3 4 open the Management window for that sy...

Page 63: ... Problem Summaries Other options for monitoring your system with the OSM Service Connection include using the Alarm Summary Figure 3 5 or Problem Summary Figure 3 6 dialog boxes to quickly view all alarms and problem conditions that exist on your system Figure 3 5 Alarm Summary Dialog Box Figure 3 6 Problem Summary Dialog Box VST314 vsd VST315 vsd ...

Page 64: ...ource for example Section 11 Tape Drives Monitoring and Recovery for information on using the SCF and other tools to determine the cause of a problem Then follow the directions in the Recovery Operations subsection in the relevant section Replacing a system component that has malfunctioned is beyond the scope of this guide For more information contact your service provider or refer to the Support ...

Page 65: ...ATUS TAPE STORAGE Status TAPE COMM TAPE0 LDev State Primary Backup DeviceStatus PID PID 156 STOPPED 2 268 3 288 NOT READY STORAGE Status TAPE COMM DLT20 LDev State Primary Backup DeviceStatus PID PID 394 STARTED 2 267 3 295 NOT READY STORAGE Status TAPE COMM DLT21 LDev State Primary Backup DeviceStatus PID PID 393 STARTED 1 289 0 299 NOT READY STORAGE Status TAPE COMM DLT22 LDev State Primary Back...

Page 66: ...IZED SERVICING STARTED START ING STOPPED STOPPING SUSPENDED SUSPENDING and UNKNOWN PPID The primary processor number and process identification number PIN of the object BPID The backup processor number and PIN of the object attrn The name of an attribute of the object valn The value of that object attribute Table 3 3 SCF Object States page 1 of 2 State Substate Explanation ABORTING The object is b...

Page 67: ... it had the proper information RESOURCE UNAVAILABLE The input output I O process could not obtain a necessary resource UNKNOWN REASON The input output I O process is down for an unknown reason STOPPING The object is in transition to the STOPPED state No new links are allowed to or from the object Existing links are in the process of being deleted SUSPENDED The flow of information to and from the o...

Page 68: ...stem monitoring type the text shown in Example 3 2 into an EDIT file 2 After you create this file at a TACL prompt type this command to execute the file and automatically monitor many elements of your system OBEY SYSCHK For an example of the output that is sent to your home terminal when you execute a command file such as SYSCHK refer to Example 3 3 This output shows that all elements of the syste...

Page 69: ...RTED STARTED 0 267 1 266 STORAGE Status DISK SHARK DATA04 LDev Primary Backup Mirror MirrorBackup Primary Backup PID PID 60 STARTED STARTED STARTED STARTED 0 270 1 263 STORAGE Status DISK SHARK SYSTEM LDev Primary Backup Mirror MirrorBackup Primary Backup PID PID 6 STARTED STARTED STOPPED STOPPED 0 256 1 256 COMMENT THIS CHECKS ALL TAPE DRIVES SCF STATUS TAPE STORAGE Status TAPE TAPE1 LDev State S...

Page 70: ...AN3 STARTED DOWN COMMENT THIS CHECKS ALL PIFS SCF STATUS PIF SLSA Status PIF Name State ZZLAN E4SA0 0 A STARTED ZZLAN E4SA0 0 B STARTED ZZLAN E4SA0 1 A STOPPED ZZLAN E4SA0 1 B STARTED COMMENT THIS CHECKS THE LINE HANDLERS SCF STATUS LINE COMMENT THIS CHECKS THE STATUS OF TMF TMFCOM STATUS TMF TMF Status System SAGE Time 12 Jul 1994 14 05 00 State Started Transaction Rate 0 25 TPS AuditTrail Status...

Page 71: ...G RUNNING EXTERNALTCPS 0 LINKMONS 0 PATHCOMS 1 SPI 0 FREEZE RUNNING STOPPED THAWED FROZEN PENDING SERVERCLASSES 17 0 17 0 0 RUNNING STOPPED PENDING SERVERPROCESSES 17 35 0 TCPS 1 0 0 RUNNING STOPPED PENDING SUSPENDED TERMS 0 0 0 0 PATHMON COMM ZVPT STATE RUNNING CPUS 0 1 PATHCTL OPEN OPER VIEWPT PATHCTL LOG1 SE OPEN 0 LOG2 CLOSED REQNUM FILE PID PAID WAIT 1 PATHCOM X0X7 1 254 2 TCP Z040 Example 3 ...

Page 72: ... light is lit and the bottom amber light is lit Drive Online middle green Green Flashes when drive is operational and performing a locate function Drive Failure bottom amber Amber Flashes when drive is inactive or in error condition When this occurs verify the loop and replace the drive if necessary All If all lights are on and none are flashing the drive is not operational Perform the following a...

Page 73: ...t 2 is opera tional Fibre Channel ServerNet adapter FCSA Power on Green Lights when the adapter is receiving power Service Amber Lights to indicate internal failure or service action required Gigabit Ethernet 4 port ServerNet adapter G4SA Power on Green Lights when the adapter is receiving power Service Amber Lights to indicate internal failure or service action required LSU I O PIC Power on Green...

Page 74: ... power is on with PIC avail able for normal operation Amber Lights when a fault exists P switch PIC ServerNet connector Power on Green Lights when a ServerNet link is functional Table 3 5 Related Reading for Monitoring Task Tool For information see Monitoring system hardware including locating failed or failing FRUs OSM Service Connection OSM online help OSM Service Connection User s Guide Using S...

Page 75: ...r EMS event messages What Is the Event Management Service EMS The Event Management Service EMS is a collection of processes tools and interfaces that support the reporting and retrieval of event information Information retrieved from EMS can help you to Monitor your system or network environment Analyze circumstances that led up to a problem Detect failure patterns Adjust for changes in the run ti...

Page 76: ...nts screens The messages can be errors failures warnings and requests for operator actions The events screens allow operators to monitor significant occurrences or problems in the network as they occur Critical events or events requiring immediate action are highlighted Web ViewPoint Web ViewPoint a browser based product accesses the Event Viewer Object Manager and Performance Monitor subsystems W...

Page 77: ...on provides basic information about the different types of processes for Integrity NonStop servers It gives a brief example of monitoring each type of process and provides information about the commands available for recovery operations Types of Processes Three types of processes are of major concern to a system operator of an Integrity NonStop NS series server System processes I O processes IOPs ...

Page 78: ...de but are not limited to line handler processes for Expand and other communications subsystems Generic Processes Generic processes are configured by the SCF interface to the Kernel subsystem They can be configured in one or more processors Although sometimes called system managed processes generic processes can be either system processes or user created processes Any process that can be started f...

Page 79: ... 005 255 255 SYSTEM SYS14 TMFTMP YMIOP CLCI ZL00 0 13 200 P 001 255 255 SYSTEM SYS14 ROUT ZHOME NCP 0 14 199 P 011 255 255 SYSTEM SYS14 NCPOBJ ZHOME ZEXP 0 15 150 P 001 255 255 SYSTEM SYS14 OZEXP ZHOME CLCI 0 34 199 000 0 0 SYSTEM SYS14 TACL YMIOP CLCI TRAK 0 40 146 000 255 255 SYSTEM SYSTOOLS QATRACK ZHOME Z00Y 0 43 150 015 255 255 SYSTEM SYS14 FDIST ZHOME NULL B 0 45 147 001 255 255 SYSTEM SYSTE...

Page 80: ... output produced by this command Monitoring the Status of All Generic Processes To monitor the status of all generic processes controlled by ZZKRN at a TACL prompt SCF STATUS PROCESS ZZKRN ZLM01 1 342 200 P 015 255 255 SYSTEM SYS14 LANMON ZHOME ZTC0 B 1 352 200 P 011 255 255 SYSTEM SYS14 TCPIP ZHOME ZTNT B 1 355 149 001 255 255 SYSTEM SYS14 TELSERV ZHOME ZPORT B 1 357 149 001 255 255 SYSTEM SYS14 ...

Page 81: ... OEV ZOEV STARTED 2 290 None 255 255 QATRAK TRAK STARTED 0 17 None 255 255 QIOMON ZM00 STARTED 0 290 None 255 255 QIOMON ZM01 STARTED 1 280 None 255 255 QIOMON ZM02 STARTED 2 280 None 255 255 QIOMON ZM03 STARTED 3 279 None 255 255 QIOMON ZM04 STARTED 4 279 None 255 255 QIOMON ZM05 STARTED 5 279 None 255 255 QIOMON ZM06 STARTED 6 279 None 255 255 QIOMON ZM07 STARTED 7 279 None 255 255 QIOMON ZM08 S...

Page 82: ...recovery operations on IOPs refer to the WAN Subsystem Configuration and Management Manual the SWAN Concentrator and WAN Subsystem Troubleshooting Guide and the Expand Configuration and Management Manual For recovery operations on system processes refer to the Guardian User s Guide Related Reading For more information about generic processes and the SCF interface to the Kernel subsystem refer to t...

Page 83: ... and spoolers communications lines and communications processes such as WAN IOPs Communications Subsystems The software that provides users of Integrity NonStop systems with access to a set of communications services is called a communications subsystem Because connectivity is an important part of online transaction processing OLTP HP offers a variety of communications products that support a wide...

Page 84: ...Adapters supported on Integrity NonStop systems include Gigabit Ethernet 4 port adapter G4SA Fibre Channel ServerNet adapter FCSA for the Storage subsystem I O adapter module IOAM enclosures enable I O operations to take place between Integrity NonStop servers and some Fibre Channel storage devices See the Modular I O Installation and Configuration Guide for more information Adapters supported on ...

Page 85: ...ss to the SWAN concentrator Depending on your configuration it can be used to configure and manage both WAN and LAN connectivity for these communication subsystem objects You can define these communications subsystem objects as WAN subsystem devices LAN Service Provider Subsystems Supported NonStop TCP IP subsystem NonStop TCP IPv6 subsystem The Expand subsystem which provides Expand over IP conne...

Page 86: ...age 6 13 This guide provides some basic commands you can use to identify and resolve common problems Your most powerful tool for monitoring and collecting information about subsystem objects is the SCF facility You can use SCF commands to get information and status for subsystem objects by name device type or device subtype Subdevices are defined if a subsystem potentially operates on numerous sep...

Page 87: ...ZLAN G11123 SCF STATUS SAC ZZLAN G11123 3 The PIF object corresponds directly to hardware on the adapter A PIF is the physical connection to the LAN To monitor the status of a PIF SCF STATUS PIF pif name A listing similar to this example is sent to your home terminal 1 STATUS ADAPTER ZZLAN SLSA Status ADAPTER Name State ZZLAN G11121 STARTED ZZLAN G11122 STARTED ZZLAN G11123 STARTED ZZLAN G11124 ST...

Page 88: ... DETAIL Monitoring the WAN Subsystem This subsection describes how to obtain the status of SWAN concentrators data communications devices processes and CLIPs For more information on the WAN subsystem see the WAN Subsystem Configuration and Management Manual Monitoring Status for a SWAN Concentrator To display the current status for a SWAN concentrator SCF STATUS ADAPTER ZZWAN concentrator name STA...

Page 89: ...ays a listing similar to status adapter zzwan s01 WAN Manager STATUS ADAPTER for ADAPTER TAHITI ZZWAN S01 State STARTED Number of clips 3 Clip 1 status CONFIGURED Clip 2 status CONFIGURED Clip 3 status CONFIGURED 1 STATUS ADAPTER ZZWAN WAN Manager STATUS ADAPTER for ADAPTER COMM ZZWAN SWAN1 State STARTED Number of clips 3 Clip 1 status CONFIGURED Clip 2 status CONFIGURED Clip 3 status CONFIGURED W...

Page 90: ... WAN Manager STATUS PROCESS for PROCESS COMM ZZWAN 5 State STARTED LDEV Number 66 PPIN 5 264 Process traced NO WAN Manager STATUS PROCESS for PROCESS COMM ZZWAN 4 State STARTED LDEV Number 67 PPIN 4 264 Process traced NO WAN Manager STATUS PROCESS for PROCESS COMM ZZWAN ZTF00 State STARTED PPIN 4 342 WAN Manager STATUS PROCESS for PROCESS COMM ZZWAN SWB1 State STARTED PPIN 4 275 BPIN 5 302 WAN Man...

Page 91: ...cess To display the dynamic state of a NonStop TCP IP process first list the names of all NonStop TCP IP processes SCF LISTDEV TCPIP Then type SCF STATUS PROCESS tcp ip process name where tcp ip process name is the name of the process you want information about The system displays a listing similar to this output which is for process ZTCO status server zzwan s01 1 WAN Manager STATUS SERVER for CLI...

Page 92: ... an I O process that transmits and receives data on a communications line either directly or by communicating with another I O process This subsection explains how to monitor the status of a line handler process on your system or on another system in your network to which you have remote access To check the status of a line handler process on your system SCF STATUS LINE line A listing similar to t...

Page 93: ...S LINE LHCS6S DETAIL A listing such as this output is sent to your home terminal To display the status of all the Expand lines that are currently active on your system enter this INFO PROCESS command for the Expand manager process NCP INFO PROCESS NCP LINESET Name Specifies the name of the object State Indicates the summary state of the object which is either STARTED STARTING DIAGNOSING for SWAN c...

Page 94: ...he PTrace Reference Manual For information about configuring a trace by using the SCF TRACE command refer to the configuration and management manual for the communications subsystem you want to trace 1 INFO PROCESS NCP LINESET EXPAND Info PROCESS NCP LINESET LINESETS AT COMM 116 LINESETS 35 TIME JUL 9 2001 19 28 04 LINESET NEIGHBOR LDEV TF PID LINE LDEV STATUS FileErr 1 CYCLONE 206 363 200K 0 287 ...

Page 95: ...t a required process or object contact your service provider Related Reading For more information about monitoring and performing recovery operations for communications subsystems see the manuals listed in Table 6 1 The appropriate manual to use depends on how your system is configured For example if a process is configured using the SCF interface to the WAN subsystem and then reconfigured with th...

Page 96: ...figuration and Management Manual EnvoyACP XF Configuration and Management Manual Expand Configuration and Management Manual Fibre Channel ServerNet Adapter Installation and Support Guide Gigabit Ethernet 4 Port Adapter Installation and Support Guide PAM Configuration and Management Manual QIO Configuration and Management Manual SCF Reference Manual for H Series RVUs ServerNet Cluster Manual SNAX X...

Page 97: ...ns network is a high speed network within an Integrity NonStop system that connects processors to each other and to peripheral controllers This network offers the connectivity of a standard network but it does not depend on shared resources such as interprocessor buses or I O channels Instead the ServerNet communications network uses the ServerNet architecture which is wormhole routed full duplex ...

Page 98: ...the Fibre Channel and Ethernet links A ServerNet adapter contains a ServerNet bus interface SBI and one or more ServerNet addressable controllers SACs Integrity NonStop NS16000 ServerNet Connectivity An Integrity NonStop NS16000 system uses the ServerNet fabric for interconnections between the LSUs p switches and IOAMs enabling an Integrity NonStop system to be connected to legacy NonStop S series...

Page 99: ...Planning Guide or the Versatile I O VIO Manual Figure 7 2 Integrity NonStop NS14000 System with IOAM Enclosure 20 27 26 25 24 23 22 21 1 2 3 4 5 6 7 8 S T Q R 1 2 3 4 5 6 7 8 S T Q R B A Y X C B A Y X C B A Y X C B A Y X C J1 J3 J5 J7 K1 K3 K5 K7 J0 J2 J4 J6 K0 K2 K4 K6 J1 J3 J5 J7 K1 K3 K5 K7 J0 J2 J4 J6 K0 K2 K4 K6 G4SA FCSA G4SA FCSA 4PSE 4PSE FCSA 4PSE FCSA 4PSE XFabric YFabric VST165 vsd IOAM...

Page 100: ...s ServerNet cables connected to the p switch PICs in slots 10 through 13 come from the LSUs and processors Cables connected to the PICs in slots 4 though 9 connect to one or more IOAM enclosures or to NonStop S series I O enclosures equipped with IOMF2 CRUs Figure 7 3 shows the connections to the PICs in a fully populated p switch For Integrity NonStop NS14000 systems see Integrity NonStop NS14000...

Page 101: ...played in the Attributes tab if it has a value of other than OK If a degraded Service State is indicated there will be an associated alarm to provide more information about the cause of the problem b If a bell shaped symbol is displayed next to a fabric icon in the tree pane select the Alarms tab from the details pane To get more information on an individual alarm click to select the alarm then ri...

Page 102: ...do not exist on this system As a result The status from processors 0 and 1 to processors 2 through 15 is displayed as unavailable UNA in both fabrics The status from processors 2 through 15isdisplayedas down 1 status servernet zsnet NONSTOP KERNEL Status SERVERNET X FABRIC TO 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 FROM 00 UP UP UNA UNA UNA UNA UNA UNA UNA UNA UNA UNA UNA UNA UNA UNA 01 UP UP UNA UN...

Page 103: ... Identifying ServerNet Fabric Problems Depending on how your system is configured these states for a path on the ServerNet fabrics might indicate a problem DIS disabled The ServerNet fabric is down at the TO location As a result the path from the processor in the FROM row to the processor in the TO column is down for receiving that is the processor in the TO column cannot receive from any other pr...

Page 104: ...ntial single point of failure For more information refer to Recovery Operations for a Down Disk or Down Disk Path on page 10 14 Recovery Operations for a Down Path Between Processors When the status is either DIS disabled or DN down you can restart all paths between processors on the X fabric or Y fabric SCF START SERVERNET ZSNET X Y Refer to the SCF Reference Manual for the Kernel Subsystem Recov...

Page 105: ...s and the Gigabit Ethernet 4 port adapter Information on ServerNet DAs the IOMF2 enclosure and the I O adapter module IOAM is available in NonStop S series documentation For information about the disk drives or tape drives supported on a ServerNet DA for your H series RVU refer to the H Series Highlights and Migration Planning Guide Note Starting with H06 08 new Integrity NonStop NS14000 and NS100...

Page 106: ...FCS Manager which is part of the Storage Manager ZZSTO and the FCS Monitor FCSMON a persistent generic process that runs in all processors An FCS Monitor process must be running in all processors Each of the two SACs on an FCSA can support as many as four disk drive enclosures for a total of eight per FCSA The FCS Manager process assigns a SAC on an FCSA to a particular instance of the FCS Monitor...

Page 107: ... fabrics G4SAs are configured and managed through the Subsystem Control Facility SCF interface to the ServerNet LAN Systems Access SLSA subsystem The SLSA subsystem is preinstalled and preconfigured and is started during the system load sequence For information about the SLSA subsystem refer to the LAN Configuration and Management Manual 4 Port ServerNet Extender 4PSE A component in Integrity NonS...

Page 108: ...ion Service State OK The resource is functioning normally and does not require attention or service Service State Attention Required The resource requires operator attention This condition sometimes generates an alarm and the component that requires attention is colored yellow in the tree pane and in the Physical and ServerNet views of the view pane Service State Service Required The resource requ...

Page 109: ...ate Not Configured The component is not configured Device State Started The component is running Device State Starting Processing is starting up Device State Stopped Processing has been terminated Device State Stopping Processing is being terminated Device State Unknown Component is not responding Device State OK Component is accessible Enabled State Disabled The component is present but not opera...

Page 110: ...ponent that requires service is colored red in the tree pane and in the Physical and ServerNet views of the view pane Device State Aborting Processing is terminating Device State Defined State is defined by the NonStop OS Device State Degraded Performance is degraded Device State Diagnose A diagnostic test is running on the component Device State Initializing Processing is starting up Device State...

Page 111: ...ters and Modules Examine the contents of the event message log for the subsystem For example the ServerNet LAN Systems Access SLSA subsystem or Storage subsystem might have issued an event message that provides information about the resource failure Event messages returned by the SLSA and Storage subsystems are described in the SLSA and STO sections of the Operator Messages Manual respectively HP ...

Page 112: ...nitoring and recovery information for the FCSA Fibre Channel ServerNet Adapter Installation and Support Guide SCF Reference Manual for the Storage Subsystem OSM Service Connection User s Guide OSM online help Monitoring and recovery information for the G4SA Gigabit Ethernet 4 Port Adapter Installation and Support Guide LAN Configuration and Management Manual OSM Service Connection User s Guide OSM...

Page 113: ...n page 9 8 Recovery Operations for Processors on page 9 9 Recovery Operations for a Processor Halt on page 9 9 Halting One or More Processors on page 9 10 Reloading a Single Processor on a Running Server on page 9 10 Recovery Operations for a System Hang on page 9 14 Enabling Disabling Processor and System Freeze on page 9 15 Freezing the System and Freeze Enabled Processors on page 9 15 Dumping a...

Page 114: ...y faster processing speeds Three NonStop Blade Elements plus their associated LSUs make up the triple modular redundant TMR NonStop Blade Complex which is referred to as a triplex system The triplex system provides the same processing speeds as the duplex system while also enabling hardware fault recovery that is transparent to all but the lowest level of the NonStop operating system OS In the eve...

Page 115: ...thernet communications networks However P switches also provide connectivity for legacy I O through I O enclosures equipped with IOMF2s represented by S Series I O blocks in the diagram Integrity NonStop NS14000 systems do not have p switches and cannot be connected to legacy NonStop S series I O enclosures For more information see Integrity NonStop NS14000 ServerNet Connectivity on page 7 3 Figur...

Page 116: ...o be dumped it reloads the processor excluding that Blade Element dumps the Blade Element then reintegrates it back into the running processor Collects the files necessary to analyze the problem Sends halt information message to the EMS collector If configured in OSM a dial out message is sent to HP Global Support to notify them of the halt For more information on configuring and using TFDS see th...

Page 117: ...nder Processor Complex objects in the tree pane There can be up to four Processor Complex objects per NS series system for a total of 16 processors When you expand a Processor Complex object see Figure 9 3 you should see two or three Blade Element objects and either two or four Logical Processor objects Under the each Blade Element object a Blade Element Firmware object displays the firmware versi...

Page 118: ...pand that complex to check its subcomponents If any processor subcomponent is displaying a red or yellow triangular symbol over its object icon check the Attributes tab for degraded attribute values If a bell shaped alarm icon appears next to the subcomponent s object icon check the Alarms tab To get details on an alarm select then right click on the alarm and select Details If a problem exists on...

Page 119: ...oblems Processor problems include system hangs processor halts OSM alarms Processor or System Hangs A processor hang occurs when system components wait for an event that is not going to happen An unexpected event such as a deadlock two or more processors waiting for each other might have occurred In some cases the entire system might hang or be unresponsive Note The Measure utility also collects a...

Page 120: ...of the halted processor becomes Halt code nnnnnn Unlike a freeze instruction a halt instruction affects only one processor A processor can be halted by a freeze instruction A freeze enabled processor can be frozen by another frozen processor When a freeze instruction is executed any processors that are freeze enabled also freeze immediately When the operating system detects a software error that i...

Page 121: ... Processor Memory on page 9 19 Replacing the Processor Board and Processor Entity on page 9 19 Submitting Information to Your Service Provider on page 9 19 Recovery Operations for a Processor Halt HP Tandem Failure Data System TFDS should be used to proactively monitor processors and manage processor halts Configured and running before a halt occurs TFDS can help determine and perform the type of ...

Page 122: ... more processors in a running server are not operating For information on how to determine whether a processor is operating see Monitoring Processor Performance Using ViewSys on page 9 7 Unlike NonStop S series you don t always have to wait until you dump the processor before reloading it This section describes how when appropriate to exclude the processor element PE from one NonStop Blade Element...

Page 123: ...Address box type the IP address that is currently configured for your primary service connection If the processor for the primary service connection IP address is down type the IP address that is currently configured for your backup service connection 4 Click OK The OutsideView window is active and the TACL1 prompt appears 5 Enter the super ID 255 255 and press Enter 6 Type the password and press ...

Page 124: ...nfigured primary processor PRIME NOPRIME Sets up the logical processor for the reload operation NOPRIME is the default fabric specifies whether the X fabric or Y fabric is used for the transfer of the operating system image to the processor during the RELOAD operation 0 X fabric 1 Y fabric The default option is the X fabric OMITBLADE A B C The PE on the selected Blade Element will not be reloaded ...

Page 125: ...e OSM Service Connection to Perform Reload The OSM Service Connection provides a Reload action on the Logical Processor object You can perform the action on a single or multiple processors The OSM action lets you reload an entire processor or omit a Blade Element from the reload action so you can dump the PE for that Blade Element before reintegrating it into the running processor To reload a sing...

Page 126: ...erations for a System Hang If a system hang occurs on an NS series server you no longer have to choose between taking the time to dump the system or quickly loading the system without the benefit of getting the dump information You can now load processor 0 or 1 while excluding one processor element PE in that processor This allows you to reload the rest of the processors get the system running as ...

Page 127: ...e Connection In the OSM Low Level Link use the Enable Freeze or Disable Freeze actions located under the Processor object In the OSM Service Connection use the Enable Processor Freeze or Disable Processor Freeze actions located under the Logical Processor object Freezing the System and Freeze Enabled Processors In the OSM Low Level Link under the System object perform the System Freeze action This...

Page 128: ...en dumped before being reintegrated In this case perform the reload see Reloading a Single Processor on a Running Server on page 9 10 then use the RCVDUMP command as follows If more than one Blade Element is in the Stopped state use the BLADE parameter and specify the bladeId A B or C of the PE to be dumped If only one Blade Element is in the Stopped state it is not necessary to use the BLADE para...

Page 129: ...t 512 pages each 2 To empty an existing dumpfile FUP PURGEDATA dumpfile A processor dump can be made to one two or three files with file names ending with an A B or C to designate which Blade Element the processor element was dumped from Using RCVDUMP to Dump a Processor to Disk The RCVDUMP command has several new parameters for Integrity NonStop systems See Dumping a Processor to Disk on page 9 1...

Page 130: ...ment while the other PEs in that logical processor are reloaded and continue normal operations You may use either PARALLEL or ONLINE but not both For more information see the HP NonStop TACL Reference Manual 3 Monitor the dump to make sure that it finishes successfully a Wait for this message to appear CPU n has been dumped to dumpfile b Check the size of dumpfile to verify that the end of file po...

Page 131: ...sk on page 9 15 2 Use the BACKUP utility to copy the processor dump to tape as described in Section 10 Disk Drives Monitoring and Recovery 3 See Submitting Information to Your Service Provider on page 9 19 Replacing Processor Memory Processor memory is field replaceable for all Integrity NonStop systems Call your service provider If memory units cannot be replaced the memory board must be replaced...

Page 132: ...nfiguration and operations files 1 For this backup operation use any tape drive that is in a STARTED state and a READY substate To determine the names and current states of the tape drives on a system SCF STATUS TAPE 2 To back up all the configuration and operations files to tape use the BACKUP utility For example BACKUP tape CPU0 SYSTEM SYS00 CONFTEXT SYSTEM SYS00 CONFLIST SYSTEM ZSYSCONF CONFIG ...

Page 133: ...___________________________________ The date that the processor dump was done __________________________________________ The RVU you are using __________________________________________ You should also provide A list of any software product revisions SPRs you have installed since installing the RVU A list of any customer written privileged programs running on your system and explanations of what t...

Page 134: ...rocessors For Information About Tool See Recovery operations for processes TACL Guardian User s Guide TACL Reference Manual Monitoring or recovery operations on processors OSM OSM online help OSM Service Connection User s Guide Replacing a memory unit Usually requires service provider Replace Blade Element Procedure Available in the OSM Service Connection accessed by performing the Blade Element R...

Page 135: ... 10 9 Monitoring the Use of Space on a Disk Volume on page 10 9 Monitoring the Size of Database Files on page 10 9 Monitoring Disk Configuration and Performance on page 10 10 Identifying Disk Drive Problems on page 10 11 Identifying Disk Drive Problems on page 10 11 Recovery Operations for Disk Drives on page 10 12 Common Recovery Operations for Disk Drives on page 10 12 Recovery Operations for a ...

Page 136: ...ies I O enclosures These disk drives are Class 1 CRUs Any physical action on a CRU including installing and replacing disks can be performed by customers However depending on the class of CRU training in replacement techniques might be recommended For information about See Internal SCSI disk specifications NonStop S Series Planning and Configuration Guide Internal SCSI disk commands SCF Reference ...

Page 137: ...odels of HP StorageWorks Disk Arrays These arrays are a collection of magnetic disks their controllers and the disk cache in one or more standalone cabinets The disks are configured with an attached console ESS disk drives are maintained and serviced only by qualified service providers who have completed courses in ESS management For information about See M8xxx Fibre Channel disk specifications In...

Page 138: ...ng with OSM Monitoring Disk Drives With OSM on page 10 4 Monitoring with SCF Monitoring Disk Drives With SCF on page 10 5 Task See Monitor the status of disk drives OSM Service Connection OSM Event Viewer Inventory the entire system including disk drives OSM Inventory View You can save this view as a file in Excel Use OSM Service Connection OSM Event Viewer OSM Inventory View OSM Online Help Deter...

Page 139: ...orBackup Primary Backup PID PID 146 STARTED STARTED STARTED STARTED 2 288 3 267 STORAGE Status DISK COMM WORK2 LDev Primary Backup Mirror MirrorBackup Primary Backup PID PID 140 STARTED STARTED STARTED STARTED 5 278 4 273 STORAGE Status DISK COMM WEB02 LDev Primary Backup Mirror MirrorBackup Primary Backup PID PID 143 STARTED STARTED STARTED STARTED 2 289 3 266 STORAGE Status DISK COMM ROOT LDev P...

Page 140: ...E STOPPED HARDDOWN 2 266 3 266 92 BACKUP INACTIVE STOPPED HARDDOWN 2 266 3 266 92 MIRROR INACTIVE STOPPED HARDDOWN 2 266 3 266 92 MIRROR BACKUP INACTIVE STOPPED HARDDOWN 2 266 3 266 General Disk Information Device Type 3 Device Subtype 53 Primary Drive Type Mirror Drive Type Physical Record Size 4096 Priority 220 Library File Program File SYSTEM SYS00 TSYSDP2 Protection MIRRORED Hardware Informati...

Page 141: ... 145 STARTED 8 77 9 56 3 36 STORAGE Status VIRTUAL DISK COMM WEB LDev State Primary Backup Type Subtype PID PID 144 STARTED 9 29 8 48 3 36 STORAGE Status VIRTUAL DISK COMM WEBVPT LDev State Primary Backup Type Subtype PID PID 142 STARTED 9 26 8 47 3 36 STORAGE Status VIRTUAL DISK COMM WIPRO LDev State Primary Backup Type Subtype PID PID 141 STARTED 9 27 8 51 3 36 STORAGE Status VIRTUAL DISK COMM Z...

Page 142: ...al Record Size 4096 Priority 220 Library File Program File SHARK SYSTEM SYS00 TSYSDP2 Protection MIRRORED Usage Information Capacity MB 36419 03 Free Space MB 33671 23 92 45 Free Extents 14 Largest Free Extent MB 33516 31 Hardware Information Path Location Power Physical Status group module slot PRIMARY EXTERNAL DUAL PRESENT MIRROR EXTERNAL DUAL PRESENT STORAGE Status DISK ALM171 DATA00 LDev Path ...

Page 143: ...inal Table 10 1 Primary and Backup Path States for Disk Drives Path State Description Degraded This path of this disk drive has a state other than Up Down The disk volume or disk path is not logically accessible Exclusive Exclusive ownership has been declared for this disk volume The disk is not accessible to other users Executing Diagnostics The processor is performing diagnostics Format in Progr...

Page 144: ...096 OWNER 8 255 SECURITY RWEP NUNU LICENSED DATA MODIF 10 Jul 1994 14 04 CREATION DATE 10 Jan 1994 14 04 LAST OPEN 10 Jul 1994 14 04 EOF 267022 58 2 USED FILE LABEL 822 20 2 USED EXTENTS ALLOCATED 10 DATA DATA1 MEMOS 12 Jul 1994 14 05 ENSCRIBE TYPE U CODE 101 EXT 2 PAGES 2 PAGES ODDUNSTR MAXEXTENTS 16 BUFFERSIZE 4096 OWNER 8 255 SECURITY RWEP NUNU DATA MODIF 12 Jul 1994 14 04 CREATION DATE 12 Jan ...

Page 145: ...alified service provider you cannot perform any physical actions on disk drives However operators can use OSM and SCF commands Table 10 2 Possible Causes of Common Disk Drive Problems Problems Possible Symptoms Disk is full or does not have enough space Error 43 unable to obtain disk space for file extent occurs If the disk is full an application might go down Disk free space is fragmented One dis...

Page 146: ...k drive in a normal manner SWITCH Switches paths to a disk drive Table 10 3 Common Recovery Operations for Disk Drives page 1 of 2 Problem Recovery Free space fragmentation Use the Disk Compression Program DCOM to consolidate disk space See Disk Compression Program DCOM on page B 2 Disk full 1 Use DSAP to identify large old and little used files 2 If you are authorized Use the BACKUP utility to ba...

Page 147: ...EM disk If both halves of your mirrored system volume become corrupted use an alternate system disk if one is available For how to create an alternate system disk see the Integrity NonStop NS Series Planning Guide For internal SCSI disk drives if there is no alternate system disk and you cannot load from the CONFBASE file you might be able to perform a tape load from a system image tape SIT to res...

Page 148: ...e If the disk does not start the disk might need replacement If neither half of a mirrored volume starts the database might need recovery Contact your service provider STORAGE Status DISK ALPHA12 DATA06 LDev Path Status State Substate Primary Backup PID PID 116 PRIMARY ACTIVE STARTED 0 285 1 268 116 BACKUP INACTIVE STARTED 0 285 1 268 116 MIRROR INACTIVE STOPPED DOWN 0 285 1 268 116 MIRROR BACKUP ...

Page 149: ... additional extents to any file causes that file to take up more disk space Before you change the maximum allowable extents for any file as shown in the next example check your local procedures to determine whether this is the appropriate action for you to take DATA DATA1 MEMOS 12 Jul 1993 14 05 ENSCRIBE TYPE U CODE 101 EXT 2 PAGES 2 PAGES ODDUNSTR MAXEXTENTS 20 BUFFERSIZE 4096 OWNER 8 255 SECURIT...

Page 150: ...Disk Drives Monitoring and Recovery HP Integrity NonStop NS Series Operations Guide 529869 005 10 16 Related Reading ...

Page 151: ...view of Tape Drives A new generation of multimode fibre channel MMF peripherals is supported on Integrity NonStop systems Tape drives with an MMF interface are connected directly to a fibre port on an FCSA in an IOAME or VIO enclosure Some high voltage differential HVD SCSI drives are also supported in the NS optical environment These drives are connected using an M8201 fibre channel to SCSI route...

Page 152: ...m object and check the Tape Collection object A yellow arrow displayed over the Tape Collection object see Figure 11 1 indicates that a problem exists with one or more of the tape drives connected to the system 3 Expand the Tape Collection object and select the tape drive displaying a red or yellow triangular symbol over the tape drive object or bell shaped symbol next to the object For an example...

Page 153: ...ure An alternative to the method described above for monitoring tape drives in OSM is to use the Multi Resource Actions dialog box available from the Display menu In this dialog box select the Tape Drive object to see a list of all tape drives on the system along with their attribute values From this list you can Sort by column headings View Alarms for tape drives displaying a bell shaped alarm ic...

Page 154: ...Drives Connected to an IOMF2 Note All tape drives connected to a system appear under the Tape Collection object When a IOMF2 connected tape drive uses storage routers those objects appear under that tape drive object in the OSM tree pane hierarchy however fibre channel routers appear under the Monitored Service LAN Devices object after being configured in OSM VST317 vsd ...

Page 155: ...rmation about the tape drive TAPE0 by using SCF SCF STATUS TAPE TAPE0 A listing such as this one is sent to your home terminal STORAGE Status TAPE MINDEN XTAPE LDev State Primary Backup DeviceStatus PID PID 93 STOPPED 1 287 0 279 NOT READY STORAGE Status TAPE MINDEN TAPE0 LDev State Primary Backup DeviceStatus PID PID 99 STARTED 1 289 0 278 NOT READY LDev The logical device number State The curren...

Page 156: ...face MEDIACOM Manual explains the fields in this output Example To obtain status information about the tape drive TAPE0 by using MEDIACOM MEDIACOM STATUS TAPEDRIVE TAPE0 A listing such as this one is sent to your home terminal Note Manual unloading of a tape is not detected by a tape drive so information from STATUS TAPEDRIVE can be out of date For example STATUS TAPEDRIVE could report that a driv...

Page 157: ... operation was not allowed File system error 49 Various An unexpired labeled tape was used File system error 51 A runaway tape has been detected The system has tried to read a blank tape File system error 66 Various A hardware failure has occurred or the tape drive has been purposely brought down File system error 100 A device is not ready A tape drive has been brought down or the drive is not onl...

Page 158: ...on c Check the Action Status window to confirm successful completion of the action or click Details for more information if the action fails Also check the Alarms or Attributes tab to make sure the alarm has been cleared or the degraded attribute value has returned to normal Using the example in Figure 11 1 you might use the Start action to bring up the selected highlighted tape drive If successfu...

Page 159: ...ble 11 2 Related Reading for Tapes and Tape Drives page 1 of 2 For Information About Refer to Tape drives Integrity NonStop NS Series Supported Hardware BACKUP RESTORE and BACKCOPY utilities Guardian Disk and Tape Utilities Reference Manual for Enscribe and SQL MP files BRCOM utility Backup and Restore 2 0 Manual OSS and SQL MX files OSS pax utility Open System Services Management and Operations G...

Page 160: ... on tape Guardian Disk and Tape Utilities Reference Manual Using the RESTORE utility to copy saved tape files to disk Guardian Disk and Tape Utilities Reference Manual Virtual tape server Virtual Tape Server Operations and Administration Guide Virtual tape server Virtual Tape Server Introduction to Virtual Tape Server Virtual tape server Virtual Tape Server Installation Guide Table 11 2 Related Re...

Page 161: ... When to Use This Section This section provides a brief overview about monitoring and recovery for printers and terminals Monitoring printers and terminals and using the SPOOLCOM utility is discussed more fully in other manuals Refer to Related Reading on page 12 3 Overview of Printers and Terminals Printers and terminals are attached to the Integrity NonStop server using one of these methods An a...

Page 162: ...n indicates that the printer is available to print user jobs To check the status of the printer LASER with the SPOOLCOM DEV command SPOOLCOM DEV LASER A listing such as the following is sent to your home terminal The output shows that the printer LASER is up and available to print user jobs Monitoring Collector Process Status Check that the collector processes on your spooler subsystem do not beco...

Page 163: ...ion For more information about printers and terminals connected to a SWAN concentrator WAN Subsystem Configuration and Management Manual Asynchronous Terminals and Printer Processes Configuration and Management Manual For information about the spooler and SPOOLCOM Guardian User s Guide Spooler Utilities Reference Manual COLLECT The name of the collector process STATE The current state of the colle...

Page 164: ...Printers and Terminals Monitoring and Recovery HP Integrity NonStop NS Series Operations Guide 529869 005 12 4 Related Reading ...

Page 165: ...e 13 5 Related Reading on page 13 6 When to Use This Section This section explains how to monitor the status of the HP NonStop Transaction Management Facility TMF and Pathway transaction processing applications For other applications such as SQL MP or SQL MX see the appropriate documentation Monitoring TMF This subsection explains how to check the status of TMF and the data volumes it protects As ...

Page 166: ...ARTED which indicates that the volume is ready to process TMF transactions Audited requests are allowed for data volumes in this state only where transaction processing is enabled within the subsystem Note The STATUS TMF command presents status information about the audit dump audit trail and catalog processes Thus in addition to the general TMF information the STATUS TMF command combines informat...

Page 167: ...system has not yet been started with this configuration Deleting The TMF subsystem is purging its current configuration audit trails and volume and file recovery information for the database in response to a DELETE TMF command Empty Audit Trail Configuration The TMF subsystem has been brought up for the first time on this node and thus no configuration exists for it or a DELETE TMF command was exe...

Page 168: ...PATHMON 2 To access PATHCOM to communicate with one of the PATHMON processes PATHCOM pathmon process name 3 At the PATHCOM prompt STATUS PATHWAY For example to check the status of the PATHMON process for the Pathway environment on your system PATHCOM ZVPT Y290 PATHCOM T9153D20 01JUN93 COPYRIGHT TANDEM COMPUTERS INCORPORATED 1980 1985 1987 1992 STATUS PATHWAY Stopped The TMF subsystem is stopped St...

Page 169: ...lements of the STATUS PATHMON output are CPUS shows the number of the primary and backup processors in which the PATHMON process is running If the backup PATHMON process is not running the second number is blank PATHCTL LOG1 and LOG2 contain information about the PATHMON control file and the logging files The REQNUM column contains the PATHMON internal identifiers of application requesters that ar...

Page 170: ...itions Related Reading For more information about Pathway or interpreting displays refer to TS MP System Management Manual TMF Operations and Recovery Guide TMF Planning and Configuration Guide TMF Reference Manual IO The request is waiting for an I O operation to finish LOCK The request is waiting for an object that has been locked by another requester PROG DONE The request is waiting for a RUN P...

Page 171: ...inets on page 14 2 External Devices on page 14 2 ESS Cabinets on page 14 3 Air Conditioning on page 14 3 Preparing for Power Failure on page 14 3 Set Ride Through Time on page 14 3 Monitor Power Supplies on page 14 4 Monitor Batteries on page 14 4 Maintain Batteries on page 14 4 Power Failure Recovery on page 14 4 Procedure to Recover From a Power Failure on page 14 5 Setting System Time on page 1...

Page 172: ...ficult and files might be corrupted Regardless of system power fail scenario if site air conditioning fails and the computer room temperature rises the system might shut itself down uncontrollably as each processor reaches its critical temperature Refer to the NonStop NS Series Site Preparation Guide NonStop S Series I O Enclosures NonStop S series I O enclosures have internal batteries and do not...

Page 173: ...ration Guide Preparing for Power Failure To prepare for power failures set ride through time configure OSM power fail support and regularly monitor power supplies and batteries Set Ride Through Time Ensure that the system is set for the proper ride through time The default powerfail delay time for NS series systems that are configured with rack mounted UPSs is 30 seconds Contact HP Expert Services...

Page 174: ... different kinds of batteries Maintenance and charging of site UPS batteries is the responsibility of the customer Information about maintenance and charging of batteries in an optional internal UPS and ERM is located in documentation that comes with the products Information about maintenance and charging of batteries in I O enclosures is located in the Support and Service Library for NonStop S se...

Page 175: ... time is maintained by a time of day battery in the p switch IOAM or VIO logic board that is not affected by a power outage If required however you can set the system time either programmatically or by using the TACL command interpreter Refer to the Guardian Procedure Calls Reference Manual or the TACL Reference Manual Related Reading For more information about preparing for and recovering from po...

Page 176: ...Power Failures Preparation and Recovery HP Integrity NonStop NS Series Operations Guide 529869 005 14 6 Related Reading ...

Page 177: ...ng and Planning for Change on page 15 14 Stopping Application Devices and Processes on page 15 14 Stopping the System on page 15 16 Alerts on page 15 16 Halting All Processors Using OSM on page 15 16 Powering Off a System on page 15 17 System Power Off Using OSM on page 15 17 System Power Off Using SCF on page 15 17 Emergency Power Off Procedure on page 15 18 Troubleshooting and Recovery Operation...

Page 178: ...er the entire system has been shut down with the operating system images and files on disk still intact Powering On a System Powering on a system delivers AC power to the system cabinets Fans on the processor switches processor Blade Elements IOAM or VIO enclosures and disk drive enclosures start turning and air begins to circulate through the components After the fans start to operate most other ...

Page 179: ... IME d Right click that ME or IME object and select Actions e Select Hard Reset f Click Perform Action g A message appears Hard Reset action will make the current session lost After OSM Low Level Link completes Hard Reset action it will log you off Do you really want to reset the ME h Click OK i Close the Low Level Link j Repeat these steps for the other ME s or IME For Integrity NonStop NS14000 a...

Page 180: ...installed in a modular cabinet power 3 To physically monitor power on activity a Check fan activity for the processor switches processor Blade Elements IOAM or VIO enclosures and disk drive enclosures Check that the fans are turning and that you can feel air circulate through the components b After the POSTs finish check that only green power on LEDs are lit in the system components before you sta...

Page 181: ...ule 3 are displayed 13 If any of these components are not yet displayed wait before you start the system 14 After the system is powered on you must wait 5 minutes before starting the system 15 You can now start your system as described in Starting a System on page 15 5 Starting a System Use the OSM Low Level Link to start a system Starting a system includes a system load from disk into the memory ...

Page 182: ... startup event stream windows and Startup TACL windows are not launched automatically when the CIIN file is disabled See CIIN File on page 16 5 The Processor Element Dump Setting option becomes available in the System Load dialog box For more information about this option see Section 9 Processors and Components Monitoring and Recovery You must initiate the load action as described in Performing a ...

Page 183: ...og box System Load Paths for a Normal System Load 16 paths are available for loading Table 15 1 describes each load path in order of use The system load task attempts to use each path until the system load is successful or all possible paths have been tried If the system load fails along all paths refer to Troubleshooting and Recovery Operations on page 15 18 IOAM FCSA Disk Drive Enclosure Path Gr...

Page 184: ... file would be specified as 02 05 Use this method to recover from a configuration change that caused a problem such as a system freeze When the system starts and displays a TACL prompt you can log on and start the rest of the system applications Base CONFBASE is the most basic configuration required for system startup Although you will probably never need to load the system from the CONFBASE file ...

Page 185: ...ic processes when the system starts For example you can use the SCF interface to the Kernel subsystem to add these processes to the system configuration database ZEXP the Expand manager process ZPMON the OSS monitor process For more information about configuring generic processes to start automatically refer to the documentation in Related Reading on page 15 24 You can include commands in startup ...

Page 186: ...he number of the SYSnn subvolume The value nn must be a two digit octal number in the range 00 through 77 7 In the Configuration File box select a system configuration file In most cases you should select the Current CONFIG file 8 Select or clear the CIIN disabled check box For a normal system load check that the CIIN disabled check box is cleared so that the commands in the CIIN file execute 9 To...

Page 187: ...the Processor Actions drop down menu select Load c Click Perform action The System Load dialog box appears 3 In the System Load dialog box from the Configuration drop down menu under System Load Configuration select a system load volume You can select the current SYSTEM FCDM Load SCSI Load or an alternate system volume After you select a system load disk the Disk Type box indicates whether you ve ...

Page 188: ...ocessors Using OSM on page 15 12 To reload a halted processor and perform memory dumps use the reload procedures in Section 9 Processors and Components Monitoring and Recovery Reloading Processors Using the RELOAD Command 1 From a TACL prompt log on to the system as a super user ID 255 255 2 Reload the remaining processors For example RELOAD 01 15 PRIME 3 Check that the reload initiated successful...

Page 189: ...ist of Logical Processors select all the processors and click Add to move them to the lower list you can select and add one at a time or Ctrl click to select more than one 4 Once all the processors you want to reload are in the lower list click Perform Action 5 Click OK to the dismiss the confirmation dialog box 6 In the Logical Processor Reload Parameters dialog box See Figure 15 2 on page 15 13 ...

Page 190: ...icipated growth of your online transaction processing environment you can increase the maximum number of objects controlled by PATHMON objects without a system shutdown Stopping Application Devices and Processes Whenever possible schedule system shutdowns in advance so that system users are prepared Then stop applications devices and processes in an orderly fashion To include shutdown commands in ...

Page 191: ...time a refresh operation takes to finish depends on the amount of disk cache containing dirty pages in use at the time and writing to disk can take several minutes Stop processes and applications in this order 1 After you send a message alerting users of the shutdown stop all user applications 2 If your system is equipped with Pathway stop Pathway applications At the Pathway prompt SHUTDOWN2 MODE ...

Page 192: ...er Manual for 6770 switches Stopping the System Stopping a system halts each processor terminating all processes running in each processor on the system in an orderly fashion Alerts Before stopping a system Stop applications devices and processes in an orderly fashion See Stopping the System on page 15 16 To maximize application availability make stopping the system a planned event whenever possib...

Page 193: ... command To power off a system 1 Stop applications See Stopping Application Devices and Processes on page 15 14 2 Use either of these methods to place most system components in a low power state System Power Off Using OSM on page 15 17 System Power Off Using SCF on page 15 17 3 Shut off AC power to all peripheral devices 4 Locate the circuit breaker that controls the power cords 5 Switch the break...

Page 194: ...for recovery information Recovering From a System Load Failure on page 15 20 Getting a Corrupt System Configuration File Analyzed on page 15 21 Recovering From a Reload Failure on page 15 21 Exiting the OSM Low Level Link on page 15 22 Opening Startup Event Stream and Startup TACL Windows on page 15 22 If any of these problems occur when you power on a system see the appropriate subsection for rec...

Page 195: ...m components 2 If the green LEDs still do not light a Check that AC power cords and component power cords are properly connected b If one green LED still does not light a system component might have failed its POST 3 If you cannot determine the cause of the problem contact your service provider Amber LED on a Component Remains Lit After the POST Finishes A fault might have been detected or the com...

Page 196: ...th the primary and mirror SYSTEM drives 8 If you cannot load the system using the current configuration file load the system using a saved version of the system configuration file See Configuration File on page 15 8 9 If you still cannot load the system or if a CONFxxyy is not available load the system from an alternate system disk if one is available 10 If you cannot load the system from an alter...

Page 197: ...e next system load Another system load operation overwrites the CONFSAVE file you want analyzed 3 Submit the tape to your service provider for analysis along with a copy of any SCF command file or SCF log file of the commands that were part of the process that created the corrupt configuration Recovering From a Reload Failure If a reload is not successful 1 Check the Processor Status dialog box of...

Page 198: ...dows from OSM 1 Log on to the OSM Low Level Link 2 From the File menu select Start Terminal Emulator For Startup TACL 3 Two OutsideView windows launch on top of the other If you do not see the TACL prompt in one OutsideView window check the other OutsideView window by clicking the buttons on the Windows toolbar 4 From the File menu select Start Terminal Emulator For Event Streams 5 Two OutsideView...

Page 199: ...e entity IME followed by a space and the port number of the window type 303 for the startup event stream window and 301 for the startup TACL window For example for the startup event stream window me system1 G100 M02 303 me system1 G100 M03 303 192 231 36 2 303 Then for the startup TACL window me system1 G100 M02 301 me system1 G100 M03 301 192 231 36 2 301 6 Click OK The TCP IP Properties dialog b...

Page 200: ... processes SCF Reference Manual for the Kernel Subsystem Starting storage devices such as disks and tape drives SCF Reference Manual for the Storage Subsystem Starting and stopping communications devices and communications lines SCF or configuration manual specific to each type of communications device or line Starting Ethernet addressable devices including terminals and printers The Configuration...

Page 201: ...age 16 6 Modifying a CIIN File on page 16 6 If a CIIN File Is Not Specified or Enabled in OSM on page 16 7 Example CIIN Files on page 16 8 Writing Efficient Startup and Shutdown Command Files on page 16 9 Command File Syntax on page 16 9 Avoid Manual Intervention on page 16 10 Use Parallel Processing on page 16 10 Investigate Product Specific Techniques on page 16 11 How Process Persistence Affect...

Page 202: ...ation Services MCS when they are installed Functions performed by MCS include configuring the Spooler Pathway and Expand lines and creating startup and shutdown files This section is about creating startup and shutdown files without the use of MCS For more information about MCS see the Integrity NonStop NS Series Hardware Installation Manual Startup You can use startup command files to automate th...

Page 203: ...process pair YMIOP CLCI YMIOP CLCI is the primary interactive terminal for the operator interface to the system This process Runs on the system console Is preconfigured on your system during system generation TACL processes are started on YMIOP CLCI by commands in the CIIN file If a read operation is pending such as a TACL prompt on YMIOP CLCI write operations are blocked causing the process attem...

Page 204: ... HOMETERM for the ZHOME process Never specify ZHOME for the INFILE for a process The ZHOME process returns the FEINVALOP error file system error 2 in response to any read operation Generic processes started by the ZPM persistence manager inherit YMIOP CLCI as the HOMETERM INFILE and OUTFILE unless these attributes are changed in the configuration record for the generic process HP recommends that y...

Page 205: ... section on your system you must change the configuration track ID used in these examples to the actual configuration track ID assigned to your SWAN concentrator CIIN File The CIIN file is a TACL command OBEY file that contains a limited set of commands that usually Start a TACL process pair on the system console for the system console TACL window YMIOP CLCI When the startup TACL executes the comm...

Page 206: ... onto the SYSnn subvolume on the disk and renames the file CIIN If no file is specified in CONFEXT the operating system does not look for the startup file SYSnn CIIN at system startup even if you enable that file You cannot simply copy a startup file to the SYSnn subvolume and name it CIIN Modifying a CIIN File After the CIIN file is established on SYSTEM SYSnn as part of running DSM SCM you can m...

Page 207: ...L process terminates leaving no TACL process available You must reload the system with the CIIN option disabled in the System Startup dialog box invoked from the OSM Low Level Link then log on and correct the CIIN file Then either enable the CIIN option using the System Startup dialog box and reload or complete the system startup process manually 3 CONFTEXT has CIIN entry but file is not available...

Page 208: ...ent terminates You need to log on to a new TACL session Comment to complete the remainder of the system startup process This example CIIN file shows what you would use if you had created a persistent CLCI TACL process by configuring it as a generic process Comment This is the initial command input CIIN file for the system Comment If CIIN is enabled in OSM and configured in your CONFTEXT Comment fi...

Page 209: ...e time it takes for them to execute To ensure that your command files execute quickly Avoid using wild card characters in command files A wild card is a character typically an asterisk or a question mark used to match any character or series of characters When you use wild card characters in your command files execution time is increased because the system must look up names in a table By using ex...

Page 210: ...each process gets started even if a given processor is out of service The technique is to start each process in two processors If the first processor is down the command file continues to the next processor If the first processor is up and the process is started the command file still continues to the next processor but fails because the process name Sn is in use by the process that was successful...

Page 211: ...xample when the system is started the WAN subsystem manager automatically starts all WAN I O processes IOPs that were started before the system was shut down However communications lines and paths must be started manually by the operator To make important system processes start automatically at system load and be persistent that is restart automatically if stopped abnormally you should create them...

Page 212: ...is is SYSTEM STARTUP STRTSYS comment Start the server for labeled tape processing ZSERVER NAME ZSVR NOWAIT PRI 145 CPU 0 1 ZSERVER NAME ZSVR NOWAIT PRI 145 CPU 1 0 MEDIACOM ALTER TAPEDRIVE NLCHECK OFF Comment If you have used SCF to start a persistent Subsystem Comment Control Process SCP process pair you do not need an Comment explicit SCP command to start ZNET unless you load the Comment system ...

Page 213: ...e SPOOLCOM command comment file SPLWARM OBEY SYSTEM STARTUP SPLWARM comment Start the Transaction Management Facility TMF subsystem comment using the TMFCOM command file TMFSTART TMFCOM IN SYSTEM STARTUP TMFSTART OUT ZHOME comment Configure and start the TCP IP stacks on the LAN adapter ports comment used by the SWAN OBEY SYSTEM STARTUP IPSTK comment Start the CP6100 lines on the SWAN SCF IN SYSTE...

Page 214: ... STARTUP TMFSTART OUT ZHOME This is SYSTEM STARTUP TMFSTART This file warm starts the Transaction Management Facility TMF subsystem and checks to see if TMF started successfully START TMF ENABLE DATAVOLS STATUS TMF EXIT TCP IP Stack Configuration and Startup File Configuration data for NonStop TCP IP conventional TCP IP processes is not added to the configuration database Therefore TCP IP stacks m...

Page 215: ...2 231 36 099 SET GW ADDR 192 231 36 17 SET CON NAME ZHOME SET LINE NAME L018 SET TCP NAME ZB018 SET LST NAME ZP018 SET TEL NAME ZN018 SET HOST NAME Case1_L018 DevInc com SET TCP CPU1 0 SET TCP CPU2 1 IF NOT PROCESSEXISTS ZNET THEN OUTPUT OUTPUT Starting SCP SCP NAME ZNET NOWAIT CPU 0 PRI 165 TERM CON NAME 1 AUTOSTOP 1 IF PROCESSEXISTS LST NAME THEN STOP LST NAME OUTPUT OUTPUT Stopping existing TCP...

Page 216: ...LTER HOSTNAME HOST NAME ADD SUBNET SN1 TYPE ETHERNET IPADDRESS IP ADDR DEVICENAME LINE NAME ALTER SUBNET SN1 SUBNETMASK hFFFFFF00 ALTER SUBNET LOOP0 IPADDRESS 127 1 START SUBNET ADD ROUTE GW DESTINATION 0 GATEWAY GW ADDR DESTTYPE BROADCAST START ROUTE EXIT POP INLINEPREFIX OUTPUT OUTPUT Starting Listner LST NAME LISTNER NAME LST NAME CPU TCP CPU1 PRI 160 NOWAIT TERM CON NAME HIGHPIN OFF SYSTEM ZTC...

Page 217: ...that starts the ATP6100 lines associated with the SWAN concentrator ZZWAN S01 configuration track ID X001XX This file can be invoked automatically from the STRTSYS file or you can invoke it by using the following TACL command SCF IN SYSTEM STARTUP STRTATP OUT ZHOME This is SYSTEM STARTUP STRTATP Starts ATP6100 lines associated with the SWAN concentrator ZZWAN S01 ALLOW 20 ERRORS START LINE ATP X 2...

Page 218: ...ons line from ZZLAN LAN08 at IP address 192 231 36 094 to Case2 a NonStop K series server at IP address 192 231 36 089 This file can be invoked automatically from the STRTSYS file or you can invoke it by using the following TACL command SCF IN SYSTEM STARTUP IP2CASE2 OUT ZHOME Note that the IP addresses used in this file are examples only If you use this example file on your system you must change...

Page 219: ...lement the system shutdown sequence with a collection of shutdown files each with a specific purpose HP recommends that you invoke the shutdown files in this order 1 Shutdown files for the applications 2 Shutdown files for the communications lines 3 Shutdown files for the subsystems 4 Shutdown files for the system software 5 Shutdown file for the system Note Examples and sample programs are for il...

Page 220: ... the X 25 lines associated with the SWAN concentrator SCF IN SYSTEM SHUTDOWN SDNX25 OUT ZHOME comment Shut down the printer lines associated with the SWAN concentrator SCF IN SYSTEM SHUTDOWN SDNLP OUT ZHOME comment Shut down the Expand over IP line to Case2 SCF IN SYSTEM SHUTDOWN IP2CASE2 OUT ZHOME comment Shut down the Expand manager process ZEXP SCF IN SYSTEM SHUTDOWN SDNEXP OUT ZHOME comment Sh...

Page 221: ...at stops the ATP6100 lines associated with the SWAN concentrator ZZWAN S01 configuration track ID X001XX This file can be invoked automatically from the STOPSYS file or you can invoke it by using the following TACL command SCF IN SYSTEM SHUTDOWN SDNATP OUT ZHOME This is SYSTEM SHUTDOWN SDNATP This shuts down the ATP6100 lines associated with the SWAN concentrator ZZWAN S01 ALLOW 20 ERRORS ABORT LI...

Page 222: ...and Over IP Line Shutdown File This example shows an SCF command file that stops the Expand over IP communications line from Case1 a NonStop S7000 server to Case2 a NonStop K series server This file can be invoked automatically from the STOPSYS file or you can invoke it by using the following TACL command SCF IN SYSTEM SHUTDOWN IP2CASE2 OUT ZHOME This is SYSTEM SHUTDOWN IP2CASE2 ABORT LINE Case2IP...

Page 223: ...nt This file drains the spooler subsystem leaving all jobs intact SPOOLCOM SPLS SPOOLER DRAIN TMF Shutdown File This example shows a TMFCOM command file that stops the Transaction Management Facility TMF subsystem This file can be invoked automatically from the STOPSYS file or you can invoke it by using the following TACL command TMFCOM IN SYSTEM SHUTDOWN TMFSTOP OUT ZHOME To maintain the integrit...

Page 224: ...Creating Startup and Shutdown Files HP Integrity NonStop NS Series Operations Guide 529869 005 16 24 TMF Shutdown File ...

Page 225: ... section describes routine maintenance tasks required for Integrity NonStop NS series servers Monitoring Physical Facilities This subsection explains how to check the physical environment of your computer facility You might be asked to monitor these aspects of your physical facility Air temperature and humidity Physical security Order and cleanliness Fire protection systems Checking Air Temperatur...

Page 226: ...leaning System Components This subsection contains basic information about cleaning enclosures printers and tape drives Many companies have service level agreements with HP that include regular preventive maintenance PM of their hardware components If a Field Service Organization FSO representative handles cleaning and other preventive maintenance for your company you need not be concerned with th...

Page 227: ...ive The drive mechanism uses a leader block to wind the tape through the tape path to load data Exposing the tape or handling the cartridge tapes improperly can result in loss of data When handling and storing cartridge tapes Protect cartridge tapes from shock or vibration Do not expose cartridge tapes to high temperatures by leaving them in a car or in direct sunlight Do not store cartridge tapes...

Page 228: ...ed from the tape contact the tape supplier for a leader block repair kit When transporting cartridge tapes do not stack the cartridges more than six high Pack them carefully with the reel sides upright The leader block edges can crack if they engage with each other To store or transport tape cartridges in an ACL cartridge magazine follow the same guidelines as you would for storing or transporting...

Page 229: ...Therefore automated scripts might require changing Subvol for public libraries is SYSnn in G series In H series it is ZDLLnnn and requires changing scripts REPLACEBOOT only applies to TNS and TNS R It does not apply to TNS E On G series servers the OSS shell command ls displays the contents of directories without visually distinguishing between subdirectories and files On H series servers ls displ...

Page 230: ...Operational Differences Between Systems Running G Series and H Series RVUs HP Integrity NonStop NS Series Operations Guide 529869 005 A 2 ...

Page 231: ... Package on page B 3 PATHCOM on page B 4 PEEK on page B 4 RESTORE on page B 4 SPOOLCOM on page B 4 Subsystem Control Facility SCF on page B 4 HP Tandem Advanced Command Language TACL on page B 5 TMFCOM on page B 5 Web ViewPoint on page B 5 ViewPoint on page B 5 ViewSys on page B 6 When to Use This Appendix This appendix briefly describes the tools and utilities that might be available on your syst...

Page 232: ...xtents You can also combine free space into larger extents so that files can be allocated with larger extents which decreases the incidence of file system error 43 unable to obtain disk space for file extent Disk Space Analysis Program DSAP The Disk Space Analysis Program DSAP analyzes how disk space is used on a specified volume The DSAP utility copies the disk directory and free space table to t...

Page 233: ... Catalog DSM TC It allows you to perform routine tape and tape drive management operations NonStop NET MASTER NonStop NET MASTER is used to integrate system and network management services It serves as an alternative to the ViewPoint console application NSKCOM and the Kernel Managed Swap Facility KMSF NSKCOM is the command interface to the Kernel Managed Swap Facility KMSF NSKCOM allows you to con...

Page 234: ...s devices print jobs print processes routing structures and the spooler itself Change the location state or any attribute of your job Delete your print job from the spooler subsystem Restart a device that has gone offline with a device error Subsystem Control Facility SCF SCF configures and manages several subsystems that control system processes and hardware including communications paths disks t...

Page 235: ...s that initiate communication with TMF request various TMF operations and terminate communication with TMF Web ViewPoint Use Web ViewPoint a browser based product to access the Event Viewer Object Manager and Performance Monitor subsystems Web ViewPoint monitors and displays EMS events identifies and lists all supported subsystems manages NonStop server subsystems and user applications in a secure...

Page 236: ...o evaluate the effects of changes as those changes are made ViewSys indicates the current allocation of a given resource and the percentage of that resource used Thus possible resource contention problems can be detected before they become serious Viewing the resource allocations across processors on a running system allows you to balance the application load more evenly It can help you decide whe...

Page 237: ...a printing distributor direct messages to a disk file and print messages Measure Measure User s Guide This manual describes how to use the Measure performance monitor to collect and examine system performance data Measure Reference Manual This manual describes the commands callable procedures and error messages of the Measure performance monitor MEDIACOM DSM Tape Catalog User s Guide This guide de...

Page 238: ... the primary OSM interface to monitor and perform actions on system and cluster resources OSM Migration and Configuration Guide This guide includes Comparison of OSM and TSM software Hardware for which OSM is required System console hardware and software requirements for using OSM Coexistence and fallback issues How to migrate an existing TSM system list for OSM use How to configure and start OSM ...

Page 239: ...bes these disk and tape utilities BACKCOPY BACKUP DCOM DSAP and RESTORE This manual supports both D series G series and H series RVUs SPOOLCOM Spooler Plus Utilities Reference Manual This manual describes the spooler utilities Peruse SPOOLCOM Font and RPSetup and presents the complete syntax for these utilities It also presents a general introduction to the Spooler Plus subsystem Guardian User s G...

Page 240: ...the SCF commands used with the SLSA subsystem and a quick reference section showing SCF command syntax SCF interface to the WAN subsystem WAN Subsystem Configuration and Management Manual This manual describes how to configure a ServerNet wide area network SWAN concentrator on an Integrity NonStop server It also describes how to monitor modify and control the WAN subsystem It includes detailed des...

Page 241: ... and displays most active system processes Offers simple navigation and a point and click command interface ViewPoint ViewPoint Manual This manual describes ViewPoint a multifunction operations console application that allows the management of a network of systems The manual contains information on installing configuring and starting ViewPoint for custom applications It also describes the concepts...

Page 242: ...Related Reading HP Integrity NonStop NS Series Operations Guide 529869 005 C 6 ...

Page 243: ...Appendix D 1 Overview of Numbering Systems D 2 Binary to Decimal D 3 Octal to Decimal D 4 Hexadecimal to Decimal D 5 Decimal to Binary D 7 Decimal to Octal D 8 Decimal to Hexadecimal D 9 When to Use This Appendix Refer to this appendix if you need to convert numbers from one numbering system to another ...

Page 244: ...er systems In manuals for the NonStop server a percent sign precedes a number that is not in decimal form The notation precedes an octal number The B notation precedes a binary number The H notation precedes a hexadecimal number On some system displays hexadecimal numbers are preceded by the notation 0X instead of H Table D 1 Descriptions of Number Systems Number System Base Description Binary 2 B...

Page 245: ... value to the left multiply the value to the right by 2 2 Add the results of the multiplications in Step 1 Example Convert the binary value 11011 to its decimal equivalent In this example the symbol indicates multiplication Refer to Figure D 1 1 Take the rightmost binary digit and multiply it by the rightmost placeholder value 2 Moving to the left take the next binary digit and multiply it by the ...

Page 246: ...der value to the left multiply the value to the right by 8 2 Add the results of the multiplications in Step 1 Example Convert the octal value 1375 to its decimal equivalent In this example the symbol indicates multiplication Refer to Figure D 2 1 Take the rightmost octal digit and multiply it by the rightmost placeholder value 2 Moving to the left take the next octal digit and multiply it by the n...

Page 247: ...laceholder value until the hexadecimal number is exhausted To establish placeholder values the first placeholder value on the far right is 1 Then for each new placeholder value to the left multiply the value to the right by 16 Convert the letters of a hexadecimal number to decimal values before multiplying Use this table for conversion 2 Add the results of the multiplications in Step 1 Example Con...

Page 248: ...tiply it by the next placeholder value Continue to do this until the hexadecimal number has been exhausted Convert the hexadecimal digits A and B to their decimal values 10 and 11 before multiplying 3 Add the multiplied values together The result is Figure D 3 Hexadecimal to Decimal Conversion Hexadecimal Value Decimal Value HBA10 47632 609 CDT CDD 11 4096 10 256 1 16 0 1 0 16 2560 45056 Placehold...

Page 249: ...digit to the left of the binary value Continue to divide the quotients by 2 until the decimal number is exhausted The remainder from the last division is the most significant leftmost digit of the binary value Example Convert the decimal value 354 to its binary equivalent In this example the symbol indicates division The result is Step Division Quotient Remainder 1 354 2 177 0 remainder least sign...

Page 250: ...inder of the next division as the next digit to the left of the octal value Continue to divide the quotients by 8 until the decimal number is exhausted The remainder from the last division is the most significant leftmost digit of the octal value Example Convert the decimal value 358 to its octal equivalent In this example the symbol indicates division The result is Step Division Quotient Remainde...

Page 251: ...r of this next division as the next digit to the left of the hexadecimal value converting 2 digit remainders as necessary Continue to divide the quotients by 16 until the decimal number is exhausted The remainder from the last division is the most significant leftmost digit of the hexadecimal value Example Convert the decimal value 47632 to its hexadecimal equivalent In this example the symbol ind...

Page 252: ...Converting Numbers HP Integrity NonStop NS Series Operations Guide 529869 005 D 10 Decimal to Hexadecimal ...

Page 253: ...commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Any changes ...

Page 254: ...nce Japan VCCI Compliance This is a Class A product based on the standard or the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions ...

Page 255: ...s contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976...

Page 256: ...UAL POWER CORDS CAUTION THIS UNIT HAS MORE THAN ONE POWER SUPPLY CORD DISCONNECT ALL POWER SUPPLY CORDS TO COMPLETELY REMOVE POWER FROM THIS UNIT ATTENTION CET APPAREIL COMPORTE PLUS D UN CORDON D ALIMENTATION DÉBRANCHER TOUS LES CORDONS D ALIMENTATION AFIN DE COUPER COMPLÈTEMENT L ALIMENTATION DE CET ÉQUIPEMENT DIESES GERÄT HAT MEHR ALS EIN NETZKABEL VOR DER WARTUNG BITTE ALLE NETZKABEL AUS DER S...

Page 257: ...UNBEDINGT ERDUNGSVERBINDUNG HERSTELLEN COURANT DE FUITE E LEVE RACCORDEMENT A LA TERRE INDISPENSABLE AVANT LE RACCORDEMENT AU RESEAU FUSE REPLACEMENT CAUTION For continued protection against risk of fire replace fuses only with fuses of the same type and the same rating Disconnect power before changing fuses Waste Electrical and Electronic Equipment WEEE Information about the Waste Electrical and ...

Page 258: ...Safety and Compliance Statements 6 Important Safety Information ...

Page 259: ... 2 Binary to decimal conversion D 3 Bus dumps See Dumps C Cartridge tape handling and storing 17 3 CIIN file contents 16 5 establishing 16 6 file name 16 6 initial location of 16 2 modifying 16 6 ownership 16 6 security 16 6 16 7 specifying 16 6 system behavior when absent 16 7 Cleaning enclosures 17 2 Collector spooler checking status of 12 2 Command files examples 16 4 16 23 Communications line ...

Page 260: ...EMS event messages monitoring 4 1 4 2 EMSA B 2 EMSDIST description of B 2 using to monitor EMS event messages 4 2 EMSLOG file 9 20 Enclosures cleaning 17 2 Enterprise Storage System See ESS ESS 8 2 Ethernet 4 ServerNet adapter E4SA 6 2 Event Management Service EMS 4 1 Examples checking file size 10 10 checking status of PATHMON process 13 6 checking status of TMF 13 4 MEDIACOM STATUS TAPEDRIVE com...

Page 261: ...imal to decimal conversion D 5 Home terminal using ZHOME 16 4 Hometerm See VHS HP NonStop Open System Management OSM See OSM HP NonStop Transaction Management Facility TMF See TMF HP Tandem Advanced Command Language TACL 9 22 See TACL I INFO command FUP 9 18 10 9 INITIAL_COMINT_INFILE 16 6 INITIAL_COMMAND_FILE 16 6 Integrity NonStop NS1000 system 2 3 Integrity NonStop NS14000 system 7 1 7 2 7 3 7 ...

Page 262: ... 2 2 Number conversion binary to decimal D 3 decimal to binary D 7 decimal to hexadecimal D 9 decimal to octal D 8 hexadecimal to decimal D 5 octal to decimal D 4 overview D 1 O Octal number system D 2 Octal to decimal conversion D 4 OSM CIIN file 16 7 description of B 3 documentation C 2 guided procedures 1 12 launching 1 11 security 16 7 using to monitor and resolve problems 3 7 OSM Event Viewer...

Page 263: ...5 2 Printers monitoring 12 1 recovery operations for 12 2 Problems common disk drive 10 11 tape drive 11 7 Processes generic 5 2 I O 5 2 monitoring 5 3 5 6 recovery operations for 5 6 system 5 1 Processor halts halt code nn message 9 8 recovery operations for 9 9 Processors dumps See Dumps freeze See Freeze halt See Processor halts halting processors 9 10 hang 9 7 monitoring 3 12 recovery operatio...

Page 264: ... 22 security 16 19 sequence 16 3 16 19 spooler 16 23 system shutdown file 16 20 TMF 16 23 X 25 lines 16 21 SNAX APN 6 3 SPOOLCOM B 4 Spooler 16 14 16 23 Startup files about 16 5 16 18 ATP6100 lines 16 17 automating 16 2 CIIN 16 2 configuration database 16 12 CP6100 16 17 direct connect 16 18 Expand over IP 16 18 invoking 16 2 security 16 11 sequence 16 11 spooler warm start 16 14 system startup fi...

Page 265: ...1 Time system setting 14 5 TMF 16 14 16 23 states of 13 3 STATUS command 13 1 13 2 TMFCOM command 13 1 13 3 Token Ring ServerNet adapter TRSA 6 2 TRSA 6 2 TSM CIIN file 16 7 launching 1 11 security 16 7 TSM workstation See System console V ViewPoint description of B 5 using to monitor EMS event messages 4 2 ViewSys utility 9 7 B 6 VIO enclosure description 2 3 VIO enclosure powering on 15 3 Virtua...

Page 266: ...Index HP Integrity NonStop NS Series Operations Guide 529869 005 Index 8 Special Characters ...

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