HP ENVY m6-1100 Maintenance And Service Manual Download

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Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.

To start System Diagnostics:

Turn on or restart the computer, quickly press

esc

, and then press

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test while it is running, press

esc

ENWW

Using System Diagnostics

103

Summary of Contents for ENVY m6-1100

Page 1: ...HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall ...

Page 3: ...another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Infor...

Page 4: ...iv Safety warning notice ENWW ...

Page 5: ...9 Bottom 20 3 Illustrated parts catalog 23 Service tag 24 Computer major components 25 Display assembly subcomponents 31 Mass storage devices 32 Miscellaneous parts 33 Sequential part number listing 34 4 Removal and replacement procedures 43 Preliminary replacement requirements 43 Tools required 43 Service considerations 43 Plastic parts 43 Cables and connectors 44 Drive handling 44 Grounding guid...

Page 6: ... Processor 83 Optical drive connector board 85 Speakers 86 USB board 88 Subwoofer 89 Power connector cable 90 Display assembly 92 5 Using Setup Utility BIOS and System Diagnostics 101 Starting Setup Utility BIOS 101 Updating the BIOS 101 Determining the BIOS version 101 Downloading a BIOS update 102 Using System Diagnostics 103 6 Specifications 105 Computer specifications 105 15 6 inch WGA display...

Page 7: ...ger 113 What you need to know 114 Using the HP Recovery partition to recover a minimized image select models only 114 Using HP Recovery media to recover 115 Changing the computer boot order 115 Removing the HP Recovery partition 115 8 Power cord set requirements 117 Requirements for all countries 117 Requirements for specific countries and regions 118 9 Recycling 119 Index 121 ENWW vii ...

Page 8: ...viii ENWW ...

Page 9: ... MB L2 cache DDR3 quad core 35 W AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W...

Page 10: ...5 W Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Chipset AMD A70M fusion controller hub FCH Intel HM77 Express Chipset Graphics Switchable discrete graphics AMD Radeon HD 7670M with 2048 MB of dedicated video memory 128 MB 16 DDR3 900 MHz 8 pcs Internal graphics Universal memory architecture U...

Page 11: ...mputer models equipped with an Intel Core i7 Intel Core i5 or Intel Core i3 3110M processor Intel HD Graphics 3000 GT2 on computer models equipped with an Intel Intel Core i3 2370M or Intel Core i3 2350M processor Support for HD decode HDMI and DX11 on all computer models Support for PX 5 0 on computer models equipped with a graphics subsystem with discrete memory Panel 15 6 in white light emittin...

Page 12: ...el Core i3 2370M or Intel Core i3 2350M processor Supports 8192 MB of system RAM in the following configurations 16384 MB 8192 MB 2 not supported on computer models equipped with a 32 bit operating system or with Windows Home Basic 12288 MB 8192 MB 4096 MB not supported on computer models equipped with a 32 bit operating system or with Windows Home Basic 8192 MB 8192 MB 1 or 4096 2 not supported o...

Page 13: ... Starter 32 bit operating system 640 GB 5400 rpm 9 5 mm not supported on computer models equipped with Windows 7 Starter 32 bit operating system 500 GB 7200 rpm and 5400 rpm 9 5 mm 320 GB 7200 rpm and 5400 rpm 9 5 and 7 0 mm Solid state drive 32 GB mSATA Optical drive Fixed Serial ATA 12 7 mm tray load 9 5 mm thickness Supports DVD RW Double Layer with SuperMulti Drive Supports zero power optical ...

Page 14: ...roadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter Intel Centrino Advanced N 6230 WLAN module Ralink RT5390R 802 11b g n 1 1 WiFi Adapter Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1 1 WiFi Bluetooth 4 0 Combo Adapter Intel Centrino Advanced N 6235 WLAN module for use only in Japan External media cards HP Multi ...

Page 15: ...r the computer One for the fingerprint reader One for the MiniCard One for the webcam microphone module VGA Dsub 15 pin supporting 1920 1600 external resolution 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Combination audio out stereo headphone audio in mono microphone HDMI v1 4 supporting up to 1920 1200 60Hz HP Smart AC adapter RJ 45 Ethe...

Page 16: ...ed two finger scrolling and pinch zoom as default Taps enabled by default Support for TouchPad with image sensor Power requirements Supports the following HP Smart AC adapters 90 W HP Smart AC adapter PFC RC V 3 wire 65 W HP Smart AC adapter non PFC 3 wire 90 W HP Smart AC adapter PFC RC V EM 3 wire 65 W HP Smart AC adapter RC V EM 3 wire 65 W HP Smart AC adapter RC V 3 wire Supports the following...

Page 17: ...ocessor Computer model equipped with Intel processor Operating system Preinstalled Windows 8 Professional 64 bit Windows 8 Standard 64 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module Optical drive WLAN module ENWW 9 ...

Page 18: ...10 Chapter 1 Product description ENWW ...

Page 19: ... installed in your computer including hard drive optical drives or a secondary hard drive To find out what software is included on your computer select Start All Programs Display Item Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use ENWW Finding your hardware and software information 11 ...

Page 20: ...tennas 2 Send and receive wireless signals to communicate with WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help an...

Page 21: ...to exit Hibernation CAUTION Pressing and holding the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options 2 Sp...

Page 22: ...ontrol Panel 5 Action keys Execute frequently used system functions 6 Windows applications key Displays a shortcut menu for items beneath the pointer 7 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad enabled at the factory and the navigational function indicated by the directional arrows on t...

Page 23: ...hat uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless d...

Page 24: ...ption 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light On The TouchPad is off On The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Ffunctions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 16 Chapter 2 External component iden...

Page 25: ...l Media Slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC ENWW Front 17 ...

Page 26: ...g on the network 6 USB 3 0 ports 2 Connect an optional USB 3 0 device and provide enhanced USB power performance NOTE For details about different types of USB ports see the HP Notebook Reference Guide 7 Audio out headphone jack Audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headse...

Page 27: ...bernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D ...

Page 28: ...ty cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Bottom Item Component Description 1 Integrated subwoofer Provides superior bass sound 2 Battery bay Holds the battery 3 Battery release latch Releases the battery from the battery bay and opens the service co...

Page 29: ...o prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 6 Service cover The service ...

Page 30: ...22 Chapter 2 External component identification ENWW ...

Page 31: ...3 Illustrated parts catalog ENWW 23 ...

Page 32: ...puter 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model...

Page 33: ...Computer major components ENWW Computer major components 25 ...

Page 34: ... For use on all computer models in the United States 698403 001 Keyboard with backlight in natural silver finish includes backlight cable and keyboard cable For use on all computer models in Belgium 698404 A41 For use on all computer models in Canada 698404 DB1 For use on all computer models in Denmark Finland and Norway 698404 DH1 For use only on computer models equipped with an Intel processor i...

Page 35: ... in Bulgaria 698402 261 For use on all computer models in the Czech Republic and Slovakia 698402 FL1 For use on all computer models in France 698402 051 For use only on computer models equipped with an Intel processor in Italy 698402 061 For use only on computer models equipped with an Intel processor in Latin America 698402 161 For use only on computer models equipped with an Intel processor in t...

Page 36: ...tandard operating system 698399 501 For use only on computer models equipped with an Intel processor a 7670M graphics subsystem with 1024 MB discrete memory and the Windows 8 Professional operating system 698397 601 For use only on computer models equipped with an Intel processor a 7670M graphics subsystem with 1024 MB discrete memory and the Windows 8 Standard operating system 698397 501 For use ...

Page 37: ...ocessor and a graphics subsystem with discrete memory 687231 001 For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory 687230 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 686905 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA...

Page 38: ...dapter 675794 001 Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6230 WLAN module 670691 001 Ralink RT5390R 802 11b g n 1 1 WiFi Adapter 691415 001 Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1 1 WiFi Bluetooth 4 0 Combo Adapter for use only on computer models equipped wi...

Page 39: ...able 686898 001 4 Webcam microphone module Nuance webcam microphone module 716350 001 Webcam microphone module 686587 001 5 Display Hinge Kit includes left and right hinges 686913 001 6 Wireless Antenna Kit includes left and right wireless antenna cables and transceivers 686894 001 7 Display enclosure In midnight black finish 686895 001 In natural finish 690231 001 ENWW Display assembly subcompone...

Page 40: ...925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes 686907 001 2a Hard drive connector cable 2b Hard drive bracket Hard drive bracket screws not illustrated 3 32 GB solid state drive for use only on computer models equipped with an Intel processor 686927 001 4 DVD RW Double Layer with SuperMulti Drive includ...

Page 41: ...use only on computer models equipped with an Intel processor in India 490371 D61 For use on all computer models in Israel 490371 BB1 For use on all computer models in Italy 490371 061 For use on all computer models in Japan 490371 291 For use on all computer models in North America 490371 001 For use only on computer models equipped with an Intel processor in the People s Republic of China 490371 ...

Page 42: ...r in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use on all computer models in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use on all computer models in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use on all computer models in Israel 3 pin black 1 83 m 490371 D01 Power cord for use on all computer models in Argentina 3 pin black 1 83 m 490371 D61 Power cord for u...

Page 43: ...NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 669300 001 640 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686907 001 6700...

Page 44: ...terial 686587 001 Webcam microphone module 686894 001 Wireless Antenna Kit includes left and right wireless antenna cables and transceivers 686895 001 Display enclosure in midnight black finish 686898 001 Display panel cable includes webcam microphone module cable 686899 001 Optical drive connector board includes cable 686900 001 Power connector cable includes bracket 686901 001 Fan includes cable...

Page 45: ...rt AC adapter for use on all on computer models PFC EM 3 wire 698395 501 System board for use only on computer models equipped with an Intel processor graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 698395 601 System board for use only on computer models equipped with an Intel processor graphics subsystem with UMA memory and the ...

Page 46: ...midnight black finish for use on all computer models in South Korea includes keyboard cable 698401 B31 Keyboard in midnight black finish for use only on computer models equipped with an Intel processor in the Netherlands includes keyboard cable 698401 FL1 Keyboard in midnight black finish for use on all computer models in the Czech Republic and Slovakia includes keyboard cable 698402 001 Keyboard ...

Page 47: ...els in Turkey includes backlight cable and keyboard cable 698403 151 Keyboard with backlight in midnight black finish for use only on computer models equipped with an Intel processor in Greece includes backlight cable and keyboard cable 698403 161 Keyboard with backlight in midnight black finish for use on all computer models in Latin America includes backlight cable and keyboard cable 698403 171 ...

Page 48: ...ble 698404 DB1 Keyboard with backlight in natural silver finish for use on all computer models in Canada includes backlight cable and keyboard cable 698404 DH1 Keyboard with backlight in natural silver finish for use on all computer models in Denmark Finland and Norway includes backlight cable and keyboard cable 698405 001 Display bezel 700627 001 Intel Dual Core i3 3120M 2 50 GHz processor 1333 M...

Page 49: ...230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713163 001 Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 716350 001 Nuance webcam microphone module ENWW Sequential part number listing 41 ...

Page 50: ...42 Chapter 3 Illustrated parts catalog ENWW ...

Page 51: ...ome of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure...

Page 52: ...a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the dr...

Page 53: ...ecautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table...

Page 54: ... that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field s...

Page 55: ...e between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Stati...

Page 56: ...vided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 49 for battery removal instructions Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific info...

Page 57: ...he computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface ...

Page 58: ... 001 320 GB 7200 rpm 9 5 mm 641672 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 686907 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the...

Page 59: ...onnect the hard drive connector cable 1 from the system board and then release the cable from the space between the hard drive and the right side of the hard drive bay 5 Remove the four Phillips PM2 5 3 5 screws 2 that secure the hard drive to the computer 6 Remove the hard drive 3 from the hard drive bay ENWW Component replacement procedures 51 ...

Page 60: ...M3 0 3 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 686907 001 Reverse this procedure to reassemble and install the hard drive 52 Chapter 4 Removal and replacement procedures ENWW ...

Page 61: ... from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 5 Remove the service cover see Hard drive on page 50 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure The RTC battery is attached to the base enclosure wi...

Page 62: ...gh the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 5 Remove the service cover see Hard drive on page 50 Remove the optical drive 1 Remove the Phillips PM2 5 3 5 screw 1 that secures the optical drive the computer 2 Use a flat blade screw drive...

Page 63: ...ptical drive bezel use a thin tool or an unbent paper clip 1 to release the optical drive tray 5 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 and then release the left side of the optical drive bezel 3 ENWW Component replacement procedures 55 ...

Page 64: ... optical drive with the rear panel toward you 8 Remove the two Phillips PM2 0 3 3 screws 1 that secure the optical drive bracket to the optical drive 9 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 56 Chapter 4 Removal and replacement procedures ENWW ...

Page 65: ...ough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 5 Remove the service cover see Hard drive on page 50 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory mod...

Page 66: ...le and keyboard cable For use on all computer models in Latin America 698404 161 For use on all computer models in Belgium 698404 A41 For use on all computer models in the Netherlands 698404 B31 For use on all computer models in Canada 698404 DB1 For use on all computer models in Portugal 698404 131 For use on all computer models in Denmark Finland and Norway 698404 DH1 For use on all computer mod...

Page 67: ...Czech Republic and Slovakia 698402 FL1 For use on all computer models in South Korea 698402 AD1 For use on all computer models in France 698402 051 For use on all computer models in Spain 698402 071 For use only on computer models equipped with an Intel processor in Italy 698402 061 For use only on computer models equipped with an Intel processor in Taiwan 698402 AB1 For use only on computer model...

Page 68: ...uter on its right side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release holes and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 60 Chapter 4 Removal and replacement procedures ENWW ...

Page 69: ...ible NOTE The keyboard backlight cable is present on select models only 8 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 9 Release the ZIF connector 4 to which the keyboard backlight cable is attached and then disconnect the keyboard backlight cable 5 from the system board ENWW Component replac...

Page 70: ...10 Remove the keyboard 6 Reverse this procedure to install the keyboard 62 Chapter 4 Removal and replacement procedures ENWW ...

Page 71: ...e the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you ar...

Page 72: ...20 001 4 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 terminal The 2 WLAN antenna cable is connected to the WLAN module 2 terminal 5 Remove the two Phillips PM2 0 3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up 64 Chapter 4 Removal and replacement procedures ENWW ...

Page 73: ... 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module ENWW Component replacement procedures 65 ...

Page 74: ...lugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 5 Remove the service cover see Hard drive on page 50 6 Remove the wireless module compartment cover see WLAN module on page 63 Remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the solid state drive to the base enclosure The solid ...

Page 75: ...d from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard drive on page 50 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 58 NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them o...

Page 76: ...t secure the top cover to the computer 2 Remove the three Phillips PM2 0 2 0 broad head screws that secure the top cover to the computer 3 Turn the computer right side up with the front toward you 4 Open the computer 68 Chapter 4 Removal and replacement procedures ENWW ...

Page 77: ...ard 1 Power button board ZIF cable 2 TouchPad button board ZIF cable 3 Fingerprint reader board ZIF cable 4 Right speaker cable 6 Remove the four Phillips PM2 5 5 0 screws that secure the top cover to the computer ENWW Component replacement procedures 69 ...

Page 78: ...anly through the opening 4 in the top cover If the right speaker cable snags in this opening it can be damaged CAUTION When removing the top cover make sure the thin plastic edges 5 of the base enclosure around the optical drive bay are adequately supported The base enclosure can be damaged when removing the top cover if precautions are not taken Reverse this procedure to install the top cover 70 ...

Page 79: ...vices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard drive on page 50 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 58 d Top cover see Top cover on page 67 Remove the power button board 1 Detach the power button board cable from the top cover The power button board cable is attached to the ...

Page 80: ...ter on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard drive on page 50 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 5...

Page 81: ... screw 1 that secures the fingerprint reader board and bracket to the top cover 5 Lift the front edge of the fingerprint reader board bracket 2 until it rests at an angle and then remove the bracket 3 by sliding it up and forward at an angle 6 Remove the fingerprint reader board 4 Reverse this procedure to install the fingerprint reader board ENWW Component replacement procedures 73 ...

Page 82: ...all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard drive on page 50 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 58 d Top cover see Top cover on page 67 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connector ...

Page 83: ...n power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating syste...

Page 84: ... 67 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the two Phillips PM2 5 5 0 screws 2 that secure the fan to the base enclosure 3 Remove the fan 3 Reverse this procedure to install the fan 76 Chapter 4 Removal and replacement procedures ENWW ...

Page 85: ...models equipped with an Intel processor a 7670M graphics subsystem with 1024 MB discrete memory and the Windows 8 Professional operating system 698397 601 For use only on computer models equipped with an Intel processor a 7670M graphics subsystem with 1024 MB discrete memory and the Windows 8 Standard operating system 698397 501 For use only on computer models equipped with an Intel processor a gr...

Page 86: ...ed on the replacement system board Memory module see Memory module on page 57 Heat sink see Heat sink on page 80 Processor see Processor on page 83 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Disconnect the power connector cable 1 and the RTC battery 2 cable from the system board 78 Chapter 4 Removal and replacement procedures ENWW ...

Page 87: ... with the front toward you 6 Open the computer 7 Disconnect the following cables from the system board 1 Display panel cable 2 Left speaker cable 3 Optical drive connector board ZIF cable 8 Remove the two Phillips PM2 5 3 5 screws 1 that secure the system board to the base enclosure ENWW Component replacement procedures 79 ...

Page 88: ...pped with an AMD processor and a graphics subsystem with UMA memory 687230 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 686905 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory 686904 001 Before removing the heat sink follow these steps 1 Turn off the computer If you ar...

Page 89: ...r heat sink removal information for computer models equipped with a graphics subsystem with UMA memory 2 Following the 1 2 3 4 5 6 7 sequence stamped into the heat sink loosen the seven captive Philllips screws 1 and 2 that secure the heat sink to the system board and then remove the heat sink 3 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system b...

Page 90: ...heat sink on a computer model equipped with an Intel processor is identical NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material ...

Page 91: ...1 0 MB L2 cache DDR3 dual core 35 W 685990 001 Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W 701658 001 Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W 680647 001 Intel Quad Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W 681954 001 Intel Dual C...

Page 92: ...puter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard drive on page 50 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 58 d Top cover see Top cover on page 67 e Fan see Fan on page 75 f System board see System boa...

Page 93: ...oard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following co...

Page 94: ...on Spare part number Speakers include cables and 4 rubber isolators 686925 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external...

Page 95: ... 0 broad head screws 1 that secure the speakers to the base enclosure 2 Remove the speakers 2 from the base enclosure NOTE The speakers includes four rubber isolators 3 These isolators are crucial to the performance of the speakers Reverse this procedure to install the speakers ENWW Component replacement procedures 87 ...

Page 96: ...external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard drive on page 50 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 58 d Top cover see Top cover on page 67 e Speakers see Speakers on page 86 Remove the USB board 1 Disconnect the subwoofer cable 1 from the USB board 2 Remove the P...

Page 97: ...e computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard drive on page 50 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 58 d Top cover see Top cover on page 67 e Speakers see Speakers on page 86 f USB board se...

Page 98: ...ff the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard d...

Page 99: ... base enclosure 2 Remove the two Phillips PM2 5 5 0 screws 2 that secure the power connector and power connector bracket to the base enclosure 3 Remove the power connector bracket 3 4 Release the power connector 4 from the clip built into the base enclosure 5 Remove the power connector cable Reverse this procedure to install the power connector cable ENWW Component replacement procedures 91 ...

Page 100: ...es from the computer 4 Remove the battery see Battery on page 49 and then remove the following components a Hard drive see Hard drive on page 50 b Optical drive see Optical drive on page 54 c Keyboard see Keyboard on page 58 d Top cover see Top cover on page 67 Remove the display assembly 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Release the wireless antenna ...

Page 101: ... the base enclosure CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 9 Remove the four Phillips PM2 5 5 0 screws 1 that secure the display assembly to the base enclosure ENWW Component replacement procedures 93 ...

Page 102: ...mponents a Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 The display bezel is available using spare part number 698405 001 94 Chapter 4 Removal and replacement procedures ENWW ...

Page 103: ... sided tape b Remove the four Phillips PM2 0 2 0 screws 2 that secure the display panel to the display enclosure c Lift the top edge of the display panel 1 and then swing it up and forward until it rests upside down in front of the display enclosure d Release the adhesive support strip 2 that secures the display panel cable to the display panel ENWW Component replacement procedures 95 ...

Page 104: ...921 001 13 If it is necessary to replace the webcam microphone module a Disconnect the webcam microphone module cable 1 from the webcam microphone module CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully 96 Chapter 4 Removal and replacement procedures ENWW ...

Page 105: ...isplay panel cable a Disconnect the webcam microphone module cable 1 from the webcam microphone module b Release the display panel cable 2 from the clips and routing channel built into display enclosure c Remove the display panel cable The display panel cable is available using spare part number 686898 001 15 If it is necessary to replace the display hinges a Remove the six Phillips 2 5 3 0 broad ...

Page 106: ... cables and transceivers a Release the wireless antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape 98 Chapter 4 Removal and replacement procedures ENWW ...

Page 107: ... cables and transceivers 3 The wireless antenna cables and transceivers are available using spare part number 686894 001 Reverse this procedure to reassemble and install the display assembly ENWW Component replacement procedures 99 ...

Page 108: ...100 Chapter 4 Removal and replacement procedures ENWW ...

Page 109: ...rly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versi...

Page 110: ...to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network adminis...

Page 111: ...e is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc ENWW Using System Diagnostics 103 ...

Page 112: ...104 Chapter 5 Using Setup Utility BIOS and System Diagnostics ENWW ...

Page 113: ... 19 V dc 4 74 A 90 W 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plasti...

Page 114: ... Number of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 106 Chapter 6 Specifications ENWW ...

Page 115: ...le track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 22 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 and 5400 rpm 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when refe...

Page 116: ...108 Chapter 6 Specifications ENWW ...

Page 117: ...lure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options System ...

Page 118: ...tware program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize t...

Page 119: ...From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates s...

Page 120: ...and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you have...

Page 121: ...f the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factor...

Page 122: ...ctHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a mini...

Page 123: ...ooks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP ...

Page 124: ...116 Chapter 7 Backing up restoring and recovering ENWW ...

Page 125: ...quirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage ...

Page 126: ...must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standa...

Page 127: ...attery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle ENWW 119 ...

Page 128: ...120 Chapter 9 Recycling ENWW ...

Page 129: ...ion 17 display components 11 specifications 106 display assembly removal 92 subcomponents 31 display bezel removal 94 spare part number 31 40 94 display enclosure spare part numbers 31 36 37 display hinge removal 97 spare part number 31 36 98 Display Hinge Kit spare part number 31 36 98 display panel product description 3 removal 95 spare part number 31 36 96 display panel cable removal 97 spare p...

Page 130: ...t numbers 30 35 57 microphone location 11 product description 5 microphone jack 18 model description 49 model name 1 monitor port 18 mute light 15 N network jack lights 18 location 18 num lock key 14 numeric keypad 14 O operating system product description 9 optical drive location 19 precautions 44 product description 5 removal 54 spare part number 29 32 36 54 optical drive connector board removal...

Page 131: ...9 37 86 specifications computer 105 display 106 hard drive 107 subwoofer location 20 removal 89 spare part number 29 37 89 system board removal 77 spare part numbers 28 37 40 77 T tools required 43 top cover removal 67 spare part numbers 27 37 40 67 TouchPad button 16 TouchPad button board removal 74 spare part number 27 36 74 TouchPad components 16 TouchPad light 16 TouchPad on off button 16 Touc...

Page 132: ...124 Index ENWW ...

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