HP EliteDesk 800 G2 Desktop Mini Maintenance And Service Manual Download

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There is no sound or sound volume is too low.

Cause

Solution

To access Device Manager in Windows 8.1, from the Start screen,
type

, select Control Panel from the list of applications, and then

select Device Manager.

To access Device Manager in Windows 10, type

device

manager

in the taskbar search box, and then select Device

Manager from the list of applications.

Some applications can select which audio output device is used.

Make sure the application has selected the correct audio device.

The operating system controls may be set to use a different audio
device as the default output device than what is expected.

Set the operating system to use the correct audio device.

Solving printer problems

If you encounter printer problems, see the documentation that came with the printer and to the common
causes and solutions listed in the following table.

Printer will not print.

Cause

Solution

Printer is not turned on and online.

Turn the printer on and make sure it is online.

The correct printer drivers for the application are not installed.

Install the correct printer driver for the application.

Try printing using the MS-DOS command:

DIR C:\ > [printer port]

where

[printer port]

is the address of the printer being

used. If the printer works, reload the printer driver.

To run MS-DOS commands, press the Windows key +

, type

cmd

in the Open box, and then click OK.

If you are on a network, you may not have made the connection
to the printer.

Make the proper network connections to the printer.

Printer may have failed.

Run printer self-test.

Printer will not turn on.

Cause

Solution

The cables may not be connected properly.

Reconnect all cables and check the power cord and electrical
outlet.

Printer prints garbled information.

Cause

Solution

The correct printer driver for the application is not installed.

Install the correct printer driver for the application.

Chapter 6 Troubleshooting without diagnostics

Summary of Contents for EliteDesk 800 G2 Desktop Mini

Page 1: ...Maintenance and Service Guide HP EliteDesk 800 G2 SFF Business PC ...

Page 2: ...October 2015 Document Part Number 823454 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www micro...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...erating static 10 Preventing electrostatic damage to equipment 11 Personal grounding methods and equipment 11 Grounding the work area 11 Recommended materials and equipment 12 Operating guidelines 12 Routine care 13 General cleaning safety precautions 13 Cleaning the Computer Case 13 Cleaning the keyboard 13 Cleaning the monitor 14 Cleaning the mouse 14 Service considerations 14 Power supply fan 1...

Page 6: ...s 32 Drive positions 33 Installing and Removing Drives 33 Removing a 9 5 mm slim optical drive 35 Installing a 9 5 mm slim optical drive 36 Removing and replacing a primary 3 5 inch hard drive 37 Removing a secondary 3 5 inch hard drive 40 Installing a secondary 3 5 inch hard drive 41 Removing a 2 5 inch hard drive 43 Installing a 2 5 inch hard drive 44 Drive power cable 47 Small baffle 48 Fan baf...

Page 7: ...ms 86 Solving display problems 87 Solving audio problems 92 Solving printer problems 94 Solving keyboard and mouse problems 95 Solving Hardware Installation Problems 97 Solving Network Problems 98 Solving memory problems 101 Solving CD ROM and DVD problems 102 Solving USB flash drive problems 105 Solving front panel component problems 106 Solving Internet access problems 106 Solving software probl...

Page 8: ...covering using Windows tools 126 Using Reset when the system is not responding 126 Recovery using the Windows recovery USB flash drive 127 Recovery using Windows operating system media purchased separately 127 Backing up restoring and recovering in Windows 7 127 Creating recovery media 128 Creating recovery media using HP Recovery Manager select models only 128 Creating recovery discs with HP Reco...

Page 9: ...Appendix C Statement of Volatility 140 Appendix D Specifications 141 SFF Specifications 141 Index 142 ix ...

Page 10: ...x ...

Page 11: ... used in a tower orientation or a desktop orientation CAUTION Several well known vulnerabilities exist when a computer is in the Sleep state To prevent an unauthorized user from accessing data on your computer even encrypted data HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession This practice is particularly important w...

Page 12: ...p up asking if you want to use the connector for a microphone line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The USB 2 0 Charging Port also provides current to charge a device such as a Smart Phone The charging current is available whenever the power cord is plugged into the system even when the syst...

Page 13: ...he wake from S4 S5 feature is also supported on the PS 2 connectors if enabled in BIOS F10 Setup When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is ins...

Page 14: ...ach computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance 4 Chapter 1 Product features ...

Page 15: ...r SFF chassis spare parts Computer major components Item Description 1 Access panel 2 Front bezel 3 System board includes replacement thermal material 4 Power supply 200W 92 efficient 200W 85 efficient Small Form Factor SFF chassis spare parts 5 ...

Page 16: ...aterial Memory modules PC4 17000 2133 MHz not illustrated 16 GB 8 GB 4 GB Processors include replacement thermal material not illustrated Intel Core i7 6700 processor Intel Core i5 6600 processor Intel Core i5 6500 processor Misc parts 6 Chapter 2 Illustrated parts catalog ...

Page 17: ...Type Cx1 PCIe x1 card WLAN module caddy card WLAN modules Broadcom BCM943228Z 802 11n 2x2 DualBand Combo PCIe x1 Card Intel 7265 802 11ac 2x2 DualBand Combo PCIe x1 Card Intel 8260 2x2 Dual Band 802 11ac WLAN Bluetooth Combo Intel 3165 1x1 Dual Band 802 11ac WLAN Bluetooth Combo Wireless antenna for use with WLAN modules Hood sensor Rubber foot Secure Digital SD card reader Keyed cable lock Displa...

Page 18: ...id SSD 3 5 inch or 2 5 inch 500 GB 7200 rpm 2 5 inch SED 500 GB 7200 rpm 3 5 inch or 2 5 inch 500 GB 7200 rpm 2 5 inch OPAL2 self encrypting drive SED 500 GB 5400 rpm 2 5 inch FIPS 500 GB hybrid SSD 2 5 inch 500 GB 5400 rpm 2 5 inch 5 mm Solid state drives 512 GB Solid state Drive SSD 3D NAND 512 GB Solid state Drive SSD M 2 2280SS PCIe 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid...

Page 19: ...SSD 180 GB Solid state Drive SSD OPAL2 MLC 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid state Drive SSD 128 GB Solid state Drive SSD 3D NAND 128 GB Solid state Drive SSD M 2 2280SS PCIe 120 GB Solid state Drive SSD 120 GB Solid state Drive SSD OPAL2 MLC Small Form Factor SFF chassis spare parts 9 ...

Page 20: ...ally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that Different activities generate different amounts of static electricity Static elec...

Page 21: ...e connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Me...

Page 22: ...r on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on ...

Page 23: ... a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can bl...

Page 24: ...r to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 13 Service considerations Listed below are some of the considerations that you should keep in m...

Page 25: ...shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the computer Avoid dro...

Page 26: ... compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 6 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording ...

Page 27: ...ng cut or crimped when the parts are moved When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on...

Page 28: ...eral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a uni...

Page 29: ... 2 To install the access panel reverse the removal procedure Front bezel 1 Prepare the computer for disassembly Preparation for disassembly on page 18 2 Remove the access panel Access panel on page 19 3 Lift up the three tabs on the side of the bezel 1 and then rotate the bezel off the chassis 2 To install the front bezel reverse the removal procedure Access panel 19 ...

Page 30: ...top of the drive cage Refer to Installing and Removing Drives on page 33 for an illustration of the 6 32 standard screw locations 4 Install the 6 32 security screw through the middle front bezel release tab to secure the front bezel in place 5 Replace the computer access panel 6 If the computer was on a stand replace the stand 7 Reconnect the power cord and any external devices and then turn on th...

Page 31: ...el Access panel on page 19 3 Remove the front bezel Front bezel on page 19 4 To remove the slim optical drive bezel blank press inward on the three retaining tabs that hold the bezel blank in place 1 and then rotate the bezel blank off the front bezel 2 NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available ...

Page 32: ...z 15 15 15 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM sockets There are four DIM...

Page 33: ...he other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state volta...

Page 34: ...ckets on page 22 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security d...

Page 35: ...stalled in the PCI Express x16 socket that is NOT downshifted to a x4 To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 18 2 Remove the access panel Access panel on page 19 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 4 Release the slot co...

Page 36: ...are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components 26 Chapter 4 Removal and replacement procedures small form fa...

Page 37: ...hen away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for prop...

Page 38: ...on card press firmly on the card so that the whole connector seats properly in the expansion card socket 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the computer access panel 12 If the computer was on a stand replace the stand 13 Reconne...

Page 39: ...LAN Bluetooth Combo Intel 3165 1x1 Dual Band 802 11ac WLAN Bluetooth Combo To remove the WLAN module 1 Prepare the computer for disassembly Preparation for disassembly on page 18 2 Remove the access panel Access panel on page 19 3 On the expansion card adapter disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN modul...

Page 40: ...e module away from the slot at an angle NOTE WLAN modules are designed with a notch to prevent incorrect insertion Reverse this procedure to install the WLAN module 30 Chapter 4 Removal and replacement procedures small form factor SFF chassis ...

Page 41: ...tate Drive SSD 3D NAND 512 GB Solid state Drive SSD M 2 2280SS PCIe 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 256 GB Solid state Drive SSD TLC 256 GB Solid state Drive SSD M 2 2280SS PCIe 256 GB Solid state Drive SSD 3D NAND 180 GB Solid state Drive SSD 180 GB Solid state Drive SSD OPAL2 MLC 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid sta...

Page 42: ...X16PCIEXP black Expansion Card 5 Battery BAT black Battery 6 Serial Port COMB black Optional Second Serial Port 7 DIMM4 Channel A DIMM4 white Memory Module 8 DIMM3 Channel A DIMM3 black Memory Module 9 DIMM2 Channel B DIMM2 white Memory Module 10 DIMM1 Channel B DIMM1 black Memory Module 11 SATA 3 0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 12 SATA 3 0 SATA1 light blue Any...

Page 43: ... To verify the type and size of the storage devices installed in the computer run Computer Setup Installing and Removing Drives When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0 Connect secondary hard drives and optical drives to one of the light blue SATA connectors on t...

Page 44: ...he computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic discharge information on page 10 Handle a drive carefully do not drop it Do not use e...

Page 45: ...e the access panel Access panel on page 19 3 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 3 and then slide the drive forward and out of the bay through the front bezel 4 CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid da...

Page 46: ...atch with the small hole on the side of the drive and press the latch firmly onto the drive 5 Slide the optical drive through the front of the chassis all the way into the bay so that it locks in place 1 and then connect the power cable 2 and data cable 3 to the rear of the drive 6 Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board NOTE Refer to...

Page 47: ...gaged when the access panel was removed Removing and replacing a primary 3 5 inch hard drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 18 2 Remove the access panel Access panel on page 19 3 Disconnect the power cable ...

Page 48: ...release lever out slide the drive back until it stops and then lift the drive up and out of the bay 2 5 To install a hard drive you must transfer the mounting screws from the old hard drive to the new hard drive 38 Chapter 4 Removal and replacement procedures small form factor SFF chassis ...

Page 49: ...rive NOTE The data cable for the primary hard drive must be connected to the dark blue connector on the system board labeled SATA0 to avoid any hard drive performance problems 8 Replace the computer access panel 9 If the computer was on a stand replace the stand 10 Reconnect the power cord and any external devices and then turn on the computer 11 Lock any security devices that were disengaged when...

Page 50: ...ower cable 1 and data cable 2 from the rear of the hard drive Press the release latch on the side of the drive cage 3 and then slide the drive out of the drive bay 4 5 If you are installing a new drive refer to Installing a secondary 3 5 inch hard drive on page 41 If you are not installing a new drive rotate the drive cage down and replace the access panel 40 Chapter 4 Removal and replacement proc...

Page 51: ...s of the drive two on each side NOTE HP has supplied four extra silver 6 32 mounting screws installed on the chassis next to the primary 3 5 inch hard drive bay Refer to Installing and Removing Drives on page 33 for an illustration of the location of the extra mounting screws When replacing a drive transfer the four mounting screws from the old drive to the new drive 4 Rotate the drive cage to its...

Page 52: ...ta cable to the dark blue SATA connector on the system board 6 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 7 Replace the computer access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and any external devices and then turn on the computer 10 Lock any security device...

Page 53: ...mputer for disassembly Preparation for disassembly on page 18 2 Remove the access panel Access panel on page 19 3 Rotate the drive cage to its upright position 4 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Drives 43 ...

Page 54: ...the access panel Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 18 2 Remove the access panel Access panel on page 19 3 Install four black and blue M3 isolation mounting guide screws two on each side of the drive NOTE M3 metric isolation mounting guide screws can be purchased from HP When replacing a drive transfer the four mounting screw...

Page 55: ...rive cage to its upright position 5 Align the mounting screws on the drive with the J slots on the sides of the drive bay Press the drive up into the drive bay then slide it forward until it locks in place Drives 45 ...

Page 56: ...light blue SATA connectors on the system board 7 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 8 Replace the computer access panel 9 If the computer was on a stand replace the stand 10 Reconnect the power cord and any external devices and then turn on the computer 11 Lock any security devices that were d...

Page 57: ...anel on page 19 3 Rotate the drive cage to its upright position 4 Disconnect the cable from the system board connector labeled SATAPWR0 5 Disconnect the cable from the hard drive and the optical drive 6 Remove the cable from the clips on the base pan and on the drive cage and then remove the drive power cable from the computer To reinstall the drive power cable reverse the removal procedure Drive ...

Page 58: ...mbly on page 18 2 Remove the access panel Access panel on page 19 3 Rotate the baffle upward 4 Pull the baffle away from the rear of the computer to disengage the clips on the baffle from the rear of the computer To install the small baffle reverse the removal procedure 48 Chapter 4 Removal and replacement procedures small form factor SFF chassis ...

Page 59: ...he access panel Access panel on page 19 3 Rotate up or remove the small baffle Small baffle on page 48 4 Remove the power cable from the clips on top of the baffle 1 5 Pull the two tabs away from the fan 2 and then lift the baffle off the fan sink and out of the computer 3 To install the fan baffle reverse the removal procedure Fan baffle 49 ...

Page 60: ...ecial security wrench to remove 4 Disconnect the hood lock cable from the system board connector labeled HLCK 5 From the inside of the computer lift the hood lock out of the computer To install the hood lock reverse the removal procedure When installing the hood lock on the inside rear of the computer insert the clips on the back of the lock into the slots on the computer rear panel 1 and then rot...

Page 61: ...Hood lock 51 ...

Page 62: ...into the upright position Small baffle on page 48 4 Disconnect the hood sensor cable from the system board connector labeled HSENSE 5 Slide the hood sensor out of the slot on the rear of the chassis 2 A tool such as a screwdriver may be required to disengage the hood sensor from the slot To install the hood sensor reverse the removal procedure 52 Chapter 4 Removal and replacement procedures small ...

Page 63: ...ss panel on page 19 3 Remove the front bezel Front bezel on page 19 4 Rotate the drive cage to its upright position 5 Disconnect the cables from the system board as follows 1 Yellow connector labeled FRONT_USB 2 Blue connector labeled FRONT AUD 3 Blue connector labeled FRONT_USB3 0 6 Remove the cables from the three clips built into the basepan 7 Remove the Torx T15 screw 1 that secures the assemb...

Page 64: ...f the computer To install the front I O assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly 54 Chapter 4 Removal and replacement procedures small form factor SFF chassis ...

Page 65: ...ate the drive cage to its upright position 5 From the inside of the front of the chassis press the tab at the top of the power switch 1 and push the top of the power switch away from the front of the chassis 2 6 Remove the cable from the clips built into the bottom of the chassis then and disconnect the power switch cable from the system board connector labeled PB LED 7 Remove the power switch ass...

Page 66: ... drive cage to its upright position 5 From the outside front of the chassis remove the Torx T15 screw that secures the card reader 6 From the inside of the chassis disconnect the card reader cable from the white system board labeled SD RDR and then press the tab on the side of the card reader 1 and slide the card reader out the front of the chassis 2 To install the card reader reverse the removal ...

Page 67: ... page 19 3 Remove the front bezel Front bezel on page 19 4 Rotate the drive cage to its upright position 5 From the outside front of the chassis remove the two Torx T15 screws that secure the speaker 6 From the inside of the chassis disconnect the speaker cable from the white system board labeled SPKR and the remove the speaker from the chassis To install the speaker reverse the removal procedures...

Page 68: ...6 Disconnect the fan cable from the system board connector labeled CPUFAN 1 and then loosen the four captive screws 2 that secure the fan sink to the system board tray CAUTION Fan sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them ...

Page 69: ...rotate the microprocessor retainer to its fully open position 2 9 Lift the processor 3 straight up and remove it CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to preven...

Page 70: ... board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 18 2 Remove the access panel Access panel on page 19 3 Rotate the drive cage up 4 From the outsid...

Page 71: ...the front of the power supply 1 slide the power supply forward and then remove it from the chassis 2 To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power supply 61 ...

Page 72: ...ard Memory modules Memory on page 22 Expansion cards Expansion card on page 25 Heat sink Fan sink on page 58 Processor Processor on page 59 7 Disconnect all cables connected to the system board noting their location for reinstallation 8 Remove the eight Torx T15 screws that secure the system board to the chassis 9 Slide the system board toward the front of the computer to disengage the I O panel a...

Page 73: ...Black Memory module CMOS Yellow Reset CMOS DIMM3 White Memory module THUNDERBOLT Black Thunderbolt connector DIMM2 Black Memory module USB C Black USB C connector DIMM1 White Memory module FRONT AUD Blue Front I O PB LED Black Front I O power switch X4PCIEXP Black Expansion card PWRCMD White Power supply X1PCIEXP2 Black Expansion card SATAPWR0 Black Drives X1PCIEXP1 Black Expansion card PWR White ...

Page 74: ...disassembly Preparation for disassembly on page 18 2 Orient the computer so that its right side is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Reconnect the power cord and any external devices and then turn on the computer NOTE Ensure at least 10 2 centimeters 4 inches of space on...

Page 75: ... different types of boot sources Configure features such as Secure Boot power management virtualization support and language and keyboard type used in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer...

Page 76: ...anced and Main menus to those previously saved by Save Custom Defaults select Apply Custom Defaults and Exit If no custom defaults have been saved then factory defaults are used NOTE Settings in the Security menu are not modified by Apply Defaults Those values are reset by Restore Security Settings to Factory Defaults at the bottom of the Security menu NOTE Not all settings shown in the following ...

Page 77: ...te Serial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capability to ...

Page 78: ...ile to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom Defaults Saves the current...

Page 79: ...olicies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is ...

Page 80: ...een erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 8 1 and Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better supports larg...

Page 81: ...omputer can boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup Fast Boot Default is enabled for Windows 8 1 or later and disabled for Windows 7 systems CD ROM Boot Default is...

Page 82: ...Boot Lets you make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is Legacy Support Enable and Secure Boot Disable for Windows 7 and...

Page 83: ...ment reminder which can be set for 15 30 60 90 120 or 180 days The reminder will show during POST after the reminder timer has expired Video Memory Size Use this option to manage graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system Audio Device Select to show the device in the operating system Default is enabled Internal Sp...

Page 84: ...ch Policy All legacy All UEFI All UEFI except video Power Management Options Runtime Power Management enable disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Extended Idle Power States enable disable Allows certain operating systems to decrease the processors ...

Page 85: ...lient computer to be transparently redirected to the guest operating system Unconfigure AMT on next boot Do Not Apply Apply Default is Do Not Apply SOL Terminal Emulation Mode ANSI VT100 Default is ANSI SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console Show Unconfigure...

Page 86: ...device This file can be edited to change the settings on Restore An asterisk marks the selected option for a setting NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removabl...

Page 87: ...d The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 109 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a networ...

Page 88: ... green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 109 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If...

Page 89: ... is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 acces...

Page 90: ...he Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot rem...

Page 91: ...on Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 1 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 10 a T...

Page 92: ...hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 secon...

Page 93: ...or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashe...

Page 94: ...lect Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 1 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check In Windows 10 type file in the taskbar search box and then select File Explor...

Page 95: ...ble the hard drive entry in the Advanced Boot Options list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Advanced Boot Options and ensure the bootable hard dr...

Page 96: ... using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with ...

Page 97: ...r was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do...

Page 98: ...1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel from the list of applications To access Control Panel in Windows 10 type control panel in th...

Page 99: ...prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cable...

Page 100: ... video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the monitor supports Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the compute...

Page 101: ... settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Au...

Page 102: ...ble the audio in Computer Setup Advanced Built in Device Options The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged...

Page 103: ...t audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may...

Page 104: ...e Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the pri...

Page 105: ...USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the comp...

Page 106: ...ys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair ...

Page 107: ...ed on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with ot...

Page 108: ...XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 6 2 Solving Network Probl...

Page 109: ...d then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Control Panel from the list of applications and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Network controller is disabled 1 Run Computer Setup and enable network con...

Page 110: ...rol Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel To access Control Panel in Windows 10 type control panel in the taskbar search box and then select Control Panel from the list of applications Network controller stopped workin...

Page 111: ...lug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB o...

Page 112: ...on but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the ...

Page 113: ... try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options CD ROM or DVD devi...

Page 114: ... this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Cont...

Page 115: ...ce was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enabl...

Page 116: ...ommon causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You sh...

Page 117: ...click the Delete button 4 Select the Cookies check box and click the Delete button Windows 10 1 Type control panel in the taskbar search box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet pro...

Page 118: ...l not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 109 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...

Page 119: ...s To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 65 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE...

Page 120: ...e Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error durin...

Page 121: ...emory modules replace the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not op...

Page 122: ...on page 116 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 116 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Password securi...

Page 123: ...The system has detected a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the ke...

Page 124: ...ly fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Syste...

Page 125: ... is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled feature Thermal 4 2 A...

Page 126: ... with power removed will reset the BIOS settings to factory defaults It may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 65 for information on backing up the BIOS settings Resett...

Page 127: ...re discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System bo...

Page 128: ...icity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility o...

Page 129: ...UEFI to a USB device on page 119 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must us...

Page 130: ...ur computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 120 Chapter 9 Using HP PC Hardware Diagnostics UEFI ...

Page 131: ...al information For more information see Using Windows tools on page 123 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Recovery p...

Page 132: ...he computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information on the HP website Go to http www hp com support select your country or region and follow the on scr...

Page 133: ...n select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 123 If you have not already created recovery media see Creating HP Recovery media select products only on page 121 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Rese...

Page 134: ...re installed at the factory Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP R...

Page 135: ...y on page 121 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Backing up restoring and recovering in Windows 8 1 or Windows 8 Your compute...

Page 136: ...and steps see Help and Support From the Start screen type help and then select Help and Support Using Reset when the system is not responding NOTE You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help a...

Page 137: ... system media completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows operating system media NOTE This pr...

Page 138: ...nd other personal files create a backup of your personal information If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 130 NOTE HP...

Page 139: ... Recovery Media Creation formats the USB flash drive deleting any files on it 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation 4 Click Create recovery media with a USB flash drive and then click Next 5 Select the USB flash dri...

Page 140: ...ystem setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal file...

Page 141: ...backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support Go to http www hp com support select your country or region and follow the on screen instructions NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 131 You must choose one of the following methods to ...

Page 142: ...esponding CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the powe...

Page 143: ... finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media using H...

Page 144: ...nu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow ...

Page 145: ...e lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle 1 Remove disengage any security devices th...

Page 146: ...t extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the lip of the holder with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 136 Appendix A Bat...

Page 147: ...ing steps to complete this procedure 8 Replace the computer access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the computer access panel was removed 137 ...

Page 148: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 149: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 150: ...ebsite 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security Restore Security Settings to Factory Defaults Select Yes to confirm The system will reboot This action will reset the settings in the Security menu to their defaults reset the TPM and embedded Fingerprint reader if present and clear the passwords...

Page 151: ...er limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Sta...

Page 152: ...ive power cable removal and replacement 47 Driver Recovery DVD creating 129 using for restore 133 Driver Recovery media Windows 127 Driver Recovery media Windows 8 1 127 drives cable connections 33 installation 33 locations 33 E electrostatic discharge ESD 10 preventing damage 11 error codes 109 114 messages 109 expansion card installation 25 removal 25 F F10 Setup access problem 79 f11 recovery W...

Page 153: ...power supply fan 14 operating voltage range 141 removal and replacement 60 power supply SFF illustrated 5 power switch illustrated 7 removal and replacement 55 power on password 116 printer port illustrated 7 printer problems 94 problems audio 92 CD ROM or DVD 102 Computer Setup 79 F10 Setup 79 flash drive 105 front panel 106 general 79 hard drive 84 hardware installation 97 Internet access 106 ke...

Page 154: ...1 T tamper proof screws tool 14 temperature control 12 tools servicing 14 Torx T15 screwdriver 14 tower orientation 64 V ventilation proper 12 W Windows 10 backup and restore 121 Windows 7 backing up information 130 backup and recovery 127 Backup and Restore 130 creating backups 128 creating recovery media 128 creating system restore points 128 hard drive recovery 131 Help and Support 128 steps fo...

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HP EliteDesk 800 G2 Desktop Mini, Maintenance And Service Manual

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